Reviewed by: Makenna
Our whale watching cruise was incredible. The staff was so kind and very informative. The crew knew the answers to all of the questions that guests were asking about the whales and their lifestyles.
Our departure location changed due to weather and the staff made sure to contact us multiple ways to ensure that we were aware of the changes. Very helpful!
The only disappointment is that we weren't served cinnamon rolls, which had been advertised as the menu for the morning departure.
| Rating: | |
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| Packages: | Whale Watch Cruise from Kaanapali Beach (8:00 AM, 10:30 AM & 1:00 PM) |
| Attended as: | Couples |
| Posted on: | 2017/02/18 |
| Activity Date: | 2017/02/01 |
Reviewed by: dee
was an amazing night !! great show, great food.. I have never seen anything like it
| Rating: | |
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| Packages: | VIP Seating Package |
| Attended as: | Families |
| Posted on: | 2017/02/16 |
| Activity Date: | 2017/02/10 |
Reviewed by: ニーノ
I went with my second-grade daughter and my partner. Initially, we were set to depart from Kaanapali Beach, but due to weather conditions, it changed to Lahaina Harbor. We received an email the day before, but since we were without Wi-Fi, we couldn't reply, and then we got a phone call. It cost about $17 by taxi from our hotel, Sheraton Maui, to Lahaina Harbor. Upon arriving at the harbor, there were several whale watching tour counters, and it took a little time to find the company, Trilogy. In the end, there wasn't a counter, but I noticed a Trilogy staff member standing there calling out "Trilogy?" and we were able to board safely. They mentioned to look for a small white lighthouse, but we weren't directly under it; we were nearby. When I asked at the counter close to the lighthouse, I received a heartbreaking response of "That's not it!" so be careful.
Now, regarding the whale watching itself, I initially sat at the back of the boat, but wanting to see the whales, I moved to the front. There were no seats, but I positioned myself right in the middle at the front to search for whales. Shortly after we set sail, we spotted a spout of water and some splashes that seemed to indicate a jump. The further we went offshore, the more we were able to see tails and jumps. We were thrilled to see whales swimming gracefully close to the boat and the impressive jumps! We were able to see many whales. After returning to the hotel, the tour guide mentioned that "this year, since El Niño has ended, there are a lot more whales," so the chances of seeing them have definitely increased compared to last year. During El Niño, fewer whales travel down to Hawaii from the Gulf of Mexico. Also, it seems that more whale jumps can be seen in the cooler morning and evening waters. We were on the afternoon tour, so we were worried, but fortunately, we were able to see many whales.
Onboard, they served drinks, including alcoholic beverages, ham sandwiches, cookies, and potato chips as light snacks. The crew didn't speak Japanese, but we had no issues and had a great time. I definitely want to visit Maui again in February and participate in the whale watching tour. By the way, I only took photos with my smartphone, so they were far from the impressive shots you see in guidebooks. Some people had DSLRs, but it might be risky since you never know when a splash might come. In the vast ocean, it's hard to know where the whales will appear, so it feels like a waste to look through the viewfinder while trying to spot them.
小2の娘と親子3人で利用しました。当初は、カアナパリビーチから出航でしたが、天候によりラハイナ港発に変わりました。前日にメール連絡ありましたが、wifi環境下におらず返信できずにいたら、電話連絡がありました。宿泊先のシェラトンマウイからラハイナ港まではタクシーで片道17ドル程度。港に着くといくつものホエールウォッチングツアー窓口があり、主催会社のトリロジーを探しあてるのに少々手間取りました。結果としては、窓口はなくトリロジーのお兄さんが立っていて「トリロジー?」と声をかけていたのに気づき無事乗船となりました。白い小さな灯台を目印にとのことでしたが、その真下にいるのではなく、近くにいました。灯台すぐ近くの窓口で聞いたときは、「違います!」との切ない回答だったので、注意が必要です。
さて、肝心のホエールウォッチングは、乗船時こそは後ろのほうで座っていましたが、やはりクジラが見たくてヨットの前方に移動し、椅子はなかったけどど真ん中の真ん前に陣取りクジラを探しました。出航からほどなく沖合に、潮を吹く姿を見つけたり、ジャンプの後らしき波しぶきを見つけたり。だんだん沖に進めば進むほど、しっぽを確認できたり、ジャンプも見られました。船のすぐ近くをクジラが悠々と泳いでいく姿や、迫力のジャンプに大興奮! 多くのクジラを見ることができました。ホテルに戻ってからツアーガイドさん曰く、「今年はエルニーニョが終わったのでクジラがとても多い」とのことで、去年より断然みられる確率が高まったとのことです。エルニーニョの間は、クジラがメキシコ湾にとどまりハワイまで南下するクジラが少ないのだとか。また、クジラのジャンプがより多くみられるのは、海水温の低い朝夕だそうです。私たちは、午後からのツアーだったので、心配していましたが、幸運にもたくさんのクジラを見られました。船上ではアルコールを含むドリンク、ハムサンド、クッキー、ポテトチップスなど軽食とドリンクが供されます。クルーの方々は、日本語は通じませんが、特に問題なくとても楽しめました。また、ぜひ2月のマウイに行き、ホエールウォッチングツアーに参加したいと思います。 ちなみに、写真はスマホ撮影のみでしたので、ガイドブックのような迫力あるショットとは程遠く・・・。一眼レフを持っていた方もいましたが、いつ波しぶきがかかるかも分からないのでリスキーかもしれませんね。広い海の中で、どこからクジラが姿を現すかわからないので、ファインダーをのぞきながらだと見つけにくいという点でももったいない気がします。
| Rating: | |
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| Packages: | カアナパリビーチ発プラン(2017年12月31日までのご参加) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/02/16 |
| Activity Date: | 2017/02/10 |
Reviewed by: Applecrisp
I received a polite email from the VELTRA representative informing me that the departure point was changed to Lahaina the day before due to bad weather. At Lahaina Harbor, I had trouble finding parking and almost missed the meeting time, but I was advised about free parking on Front St and Prison St, and I was able to board safely! As others have mentioned, the crew was attentive, bringing drinks, fruit, and snacks to each person, allowing us to focus on enjoying whale watching. I thought the number of passengers was just right. It was exciting when everyone spotted a whale together. I was moved when a whale came close while we had the engine off. I recommend this experience as you can enjoy it regardless of the weather.
天候が良くなかったのか前日にラハイナ発に変更との連絡を丁寧なVELTRAの担当の方からのメールで頂きました。ラハイナ港ではパーキングがすぐ見つからず集合時間ギリギリになってしまい焦りましたが、Front StとPrison Stにある無料パーキングを教えてもらい無事乗船!他の方々が書かれている様にクルーの方達は1人1人に気遣って飲み物やフルーツ、軽食を運んで下さったので、クジラを見る事に集中して楽しむ事が出来ました。乗船人数も丁度いいサイズだと思いました。皆でクジラを見つけた時には盛り上がって楽しかったです。エンジンを止めている時に近くにクジラが来てくれて感動しました。天気に左右されず楽しめるのでおすすめです。
| Rating: | |
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| Packages: | カアナパリビーチ発プラン(2017年12月31日までのご参加) |
| Attended as: | Families |
| Posted on: | 2017/02/14 |
| Activity Date: | 2017/02/11 |
Reviewed by: AKIKO御一行
The morning trip was fully booked, so I reserved the afternoon trip. I saw a lot of whales, but it didn't feel like we were very close to them. The meeting place is a grassy area along Kaanapali Beach with just the company's sign, which might be a bit hard to find. It's recommended for those staying in the Kaanapali area since you can walk there. You board the boat from the beach, but the waves can be quite strong, so you will get soaked; it's necessary to take precautions to keep your smartphone dry. On the boat, they served sandwiches and chips. Drinks, including Maui beer, cocktails, and soft drinks, were unlimited. The tour was in English, but there were no particular inconveniences. Both the captain and the staff were very kind. I brought along a senior with mobility issues, and all the staff helped with boarding and disembarking the boat, for which I am very grateful. However, I think it would be better for those with mobility issues to avoid this trip.
午前便は満員で乗れず午後便予約しました
クジラも沢山見れましたが凄く近くで見れるって感じではありませんでした。
集合場所はカアナパリビーチ沿いで会社の看板だけたっている芝生の広場です。少しわかりずらいかも。
カアナパリ地区に宿泊している方には歩いて行けるしオススメです。
船にはビーチから乗るのですが、波も結構あるので全身濡れます、スマホ等濡れないよう対策必要です。
船上ではサンドウィッチやポテチが出ました。
飲み物もマウイビールやカクテル、ソフトドリンクと飲み放題です。
英語でのツアーでしたが特に不便はありません。
船長スタッフともにとても親切でした。
足の悪いシニアを連れて行ったのですが船の乗り降りも全スタッフで手伝っていただきとても感謝しています。
ただ、足腰の悪い方は船の乗り降りが大変なのでやめた方がいいと思いますw
| Rating: | |
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| Packages: | カアナパリビーチ発プラン(2017年12月31日までのご参加) |
| Attended as: | Families |
| Posted on: | 2017/02/07 |
| Activity Date: | 2017/01/14 |
Reviewed by: Vacationer
We had such a great time on this cruise! The bottomless drinks were awesome, the appetizers were delicious, the crew was incredibly friendly and knowledgable, and the scenery, whales, and sunset were breathtaking. I would take this tour again for sure!
| Rating: | |
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| Packages: | Original Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/02/04 |
| Activity Date: | 2017/01/09 |
Reviewed by: CHeryl & Roy
It was awesome! Was the best and we would do it again tomorrow!
| Rating: | |
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| Packages: | VIP Luau Package |
| Attended as: | Couples |
| Posted on: | 2017/01/07 |
| Activity Date: | 2016/12/13 |
Reviewed by: プリマダム
I visited Maui for the first time and decided to choose the Trilogy tour to visit Lanai, which only has luxurious resorts and can only be accessed through excursions. I stayed near Lahaina on Maui Island partly because it made it easier to participate in this tour. The price was a bit steep, but the boat's facilities were good, and the timing for snacks and fruit drinks was great! The staff was very friendly and professional! During the cruise, we even encountered a pod of dolphins, which was very exciting on board.
The reconfirmation, gathering, and everything on the boat was in English, but since we were the only Asians on that trip, they were quite attentive to us. The private beach on Lanai had a good state of coral preservation, and snorkeling from the beach was quite good. I read experiences from previous visitors and asked beforehand to be notified so I wouldn't miss anything. The island tour included explanations about Lanai's industries and historical sites, which were well done (it was in English, so I couldn't catch all the details, but with a guidebook or smartphone, it was manageable). At the end, there was applause in the vehicle. The local town felt like something out of a Western, and it was at an elevation just slightly lower than Takao Mountain in Tokyo, making it feel like a small highland. Enjoying both the highland and the beach was a double treat.
When we returned from the town visit, we had an early dinner? Or a late lunch? It felt like a 3 PM dinner, and the BBQ only had chicken, which made me think it didn't quite match the tour price, but considering it as a late lunch, I was fully satisfied! Notably, the sunset during the return cruise was spectacular! The town of Lahaina bathed in the sunset, along with Iao Valley and Haleakalā Mountain, created the most gorgeous sunset.
初めてマウイ島を訪れ、、豪華リゾートしか無いラナイ島は、エクスカーションで行くしかないなと、トリロジーのツアーを選択しました。今回マウイ島ステイを、ラハイナ近くにしましたのも、このツアーに参加しやすいからという理由もありました。お値段はちょっと張りましたが、船の設備は良いし、軽食やフルーツ飲み物のタイミングもGood!スッタフは、とてもフレンドリーで、プロフェッショナル!!行のクルーズでは、イルカの群れにも会え船内大興奮。
リコンファームも集合も船内も全部英語だったけど、私たちの参加した回は、東洋人らしき人は私たちだけだったので、かなり気を付けていてくれました。
ラナイ島のプライベート感覚のビーチで、サンゴの保存状態も良く、ビーチからのシュノーケリングとしてはかなり良かったです。前の方の体験談を読んで、聞き逃すといけないので事前に声をかけるよう頼んでおきました。島内観光は、ラナイ島の産業や歴史名所など、説明もばっちりで(英語なので、細かいところは聞き取れませんが、ガイドブックや、スマホがあれば、大丈夫)最後は車内で拍手が起きてました。ローカルな町は、西部劇に出てくるようで、標高が高尾山(東京の)よりちょっと低いくらいのところなので、ちょっとした高原です。高原とビーチ一粒で2度おいしい。タウンビジットから戻ると早めのデイナー?遅めの昼食?が3時デイナーと思うとBBQが、チキンだけだったので、ちょっとツアーの値段と見合わないかなとは思いましたが、遅めのランチと思えば充分満足!!特筆すべきは、帰りのクルーズのサンセット!!
夕焼けに染まるラハイナの町と、イアオ渓谷、ハレアカラ山最高のゴージャスサンセットでした。
| Rating: | |
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| Packages: | 夕陽が美しい!サンセットクルーズ (2016年12月31日まで) |
| Attended as: | Couples |
| Posted on: | 2016/11/26 |
| Activity Date: | 2016/11/14 |
Reviewed by: Hawaii
The staff were very kind, asking each person about drinks, sandwiches, and chips. It was also fun to encounter a whale and even a pod of dolphins by chance.
スタッフの方は飲み物やサンドイッチ、チップスなども1人ずつ聞いて回り、とても親切な対応でした。クジラや偶然イルカの群れにも遭遇でき楽しかったです。
| Rating: | |
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| Packages: | カアナパリビーチ発プラン(2017年12月31日までのご参加) |
| Attended as: | Friends |
| Posted on: | 2016/11/26 |
| Activity Date: | 2016/02/21 |
Reviewed by: Hawaii
I don't understand English at all, but I was relieved that the tour details were provided in advance. However, on that day, the weather was bad with strong winds, and it rained partway through. The yacht was swamped by waves, and several passengers, including myself, experienced seasickness. The crew's response was good. We were able to see whales, so overall, I was satisfied with the experience.
英語は全く分かりませんが、ツアー内容を予め教えておいて頂けたので安心でした。ただこの日は悪天候で風が強く途中で雨も降り、ヨットは波にのまれ、私を含め乗客の数人が船酔いを起こしてしました。乗務員の対応はよかったです。クジラも見ることが出来て内容的には満足です。
| Rating: | |
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| Packages: | カアナパリビーチ発プラン(2017年12月31日までのご参加) |
| Attended as: | Friends |
| Posted on: | 2016/11/26 |
| Activity Date: | 2016/02/22 |
Reviewed by: Melissa
Fabulous Show! Everyone was so nice and went out of their way for our special occasion
| Rating: | |
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| Packages: | General Seating Package |
| Attended as: | Couples |
| Posted on: | 2016/11/21 |
| Activity Date: | 2016/10/28 |
Reviewed by: Linda
The trip was great, the crew excellent and very helpful We did the pictures and video option the pictures came out great - unfortunately our video didn't (due to a technical issue on UFO part) which was really disappointing. But otherwise we had a really great morning and the views were spectacular from up high. Recommended when you visit Maui.
| Rating: | |
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| Packages: | Out of This World Ride [1200 feet] |
| Attended as: | Families |
| Posted on: | 2016/10/03 |
| Activity Date: | 2016/09/21 |
Reviewed by: Linda
A great evening on a beautiful catamaran. Views and sunset were amazing. An it was a warm breeze which enabled the crew to set the sail. Wonderful. Exciting getting on from the beach through the waves. The crew were excellent (Cariie was great) and the food was very tasty and the drinks strong! Recommend as a must when you visit Maui
| Rating: | |
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| Packages: | Sunset Sail from Kaanapali Beach |
| Attended as: | Families |
| Posted on: | 2016/10/03 |
| Activity Date: | 2016/09/26 |
Reviewed by: Brittany
No complaints here! Bar tenders will make your drinks stronger if you ask :) No shortage of delicious food and knowledgeable info from the crew. They even had the cutest dog on board!
| Rating: | |
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| Packages: | Original Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2016/08/17 |
| Activity Date: | 2016/08/14 |
Reviewed by: Silmara Grentz
Our captain Mark along with Nick and Emily made of this a fantastic experience. It was fun, great music, good food and more importantly we felt safe and taken care of the whole time. Getting on and off the catamaran at the beach was an interesting experience but it just added fun to the whole thing. Our tour was not packed and that added personalization from the crew. The snorkeling was beautiful. Saw turtles and so many different fishes.
| Rating: | |
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| Packages: | Standard Package [Apr 16th - Dec 14th] |
| Attended as: | Families |
| Posted on: | 2016/07/23 |
| Activity Date: | 2016/07/20 |
Reviewed by: Kate
My husband, daughter and I took the sunset cruise earlier this week and loved it. The crew were fun, knowledgable and very accommodating. The food was fantastic....not cheese and crackers but real culinary treats. I have been on a previous sunset cruise with another company and, although the cruise was fine, the service and food were very much lacking. I highly recommend Trilogy. They are professionals and it shows!
| Rating: | |
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| Packages: | Sunset Sail from Kaanapali Beach |
| Attended as: | Families |
| Posted on: | 2016/07/21 |
| Activity Date: | 2016/07/16 |
Reviewed by: JPCamper
This was our second time attending the luau at the Sheraton and it was excellent once again. The entire luau is run efficiently and the food and entertainment are top-notch. While waiting for the food, you can participate in some ancient Hawaiian and Polynesian games and then you get to witness the unveiling of the kalua pig from the imu.
| Rating: | |
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| Packages: | Premium Seating & VIP Experience |
| Attended as: | Couples |
| Posted on: | 2016/07/11 |
| Activity Date: | 2016/07/01 |
Reviewed by: aloha
I had a very quiet and luxurious time that you can't experience on other islands... ☆
The cruise to Lanai offered a breathtaking view of the sunrise in the middle of the ocean.
It was truly a stunning sight, and it was worth it just for that!
The cinnamon roll served for breakfast was also exquisite!!!
I was anxious because I couldn't speak any English, but I enjoyed myself even though all the staff and customers were foreigners.
他の島では味わえない、とても静かで贅沢な時間を過ごしました。。。☆
ラナイ島へのクルージングは海の真ん中で日の出を楽しめる絶景。
まさに息をのむ光景で、これだけでも価値があります!
朝食に出てきたシナモンロールも絶品!!!
英語は全く話せず不安でしたがスタッフの方、お客様は全員外国人の方でしたが楽しめました。
| Rating: | |
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| Packages: | 日の出を見よう!サンライズクルーズ (2016年12月31日まで) |
| Attended as: | Friends |
| Posted on: | 2016/07/07 |
| Activity Date: | 2015/12/09 |
Reviewed by: 20 yr anniversary
Luau was great, show was wonderful, however we paid for VIP seating & didn't get the front seats as expected but was sat with people that paid just for the luau so why did I pay 25.00 extra per person to get the better seats. All was great except seating. Food was good & drinks was good except you had to get your own when it stated in the VIP tickets they bring you the drinks you ordered. Overall would go again but not pay for VIP seating.
| Rating: | |
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| Packages: | VIP Seating Package |
| Attended as: | Couples |
| Posted on: | 2016/06/26 |
| Activity Date: | 2016/06/23 |
Reviewed by: Dan and Diana
Fun tour for the whole family! Beautiful scenery overlooking the Kaanapali shoreline, Lahaina Harbor, and the islands of Lanai and Molokai. Tour was running an hour behind schedule, but the boat crew made it worth the wait!
| Rating: | |
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| Packages: | Out of This World Ride [1200 feet] |
| Attended as: | Families |
| Posted on: | 2016/06/11 |
| Activity Date: | 2016/05/22 |
Reviewed by: Allison
My husband and I had a wonderful time on this zipline tour. The 8-lines were so much fun, and the view was great. The tour was that much more fun because of our wonderful guides, Adam and Jordan. Both were very knowledgeable and so much fun. I highly recommend this zipline tour to anyone and everyone!!
| Rating: | |
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| Packages: | 8-Line Kaanapali Zipline Tour |
| Attended as: | Couples |
| Posted on: | 2016/05/16 |
| Activity Date: | 2016/05/08 |
Reviewed by: たかちゃん
It was great that we could board and disembark from Ka'anapali Beach, which is within walking distance from the hotel, allowing us to make the most of our time. The staff were friendly, and even though we struggled with English, we had a wonderful time.
Additionally, the barbecue chicken for lunch was delicious, and they also provided cinnamon rolls, fruits, and ice cream. Enjoying wine and beer after snorkeling was the best. However, there weren't many fish.
ホテルから歩いて行けるカアナパリビーチから乗下船出来る事から、滞在時間が有効に使えて良かった。スタッフも気さくな方が多くて、英語が苦手な我々も楽しめました。
また、ランチのバーベキューチキンも美味、シナモンロール、フルーツ、アイスクリーム等も提供され、シュノーケリング後のワインやビールも楽しめて最高でした。
但し、お魚はあまりいませんでした。
| Rating: | |
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| Packages: | おすすめプラン(2016年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2016/05/16 |
| Activity Date: | 2016/04/20 |
Reviewed by: N.Y.M
Since we were staying in Kaanapali, we had booked a departure from Kaanapali Beach. However, I had seen in a previous review from someone who had booked here that due to strong winds, the departure port was changed on the day of the trip. We received a call at our hotel room and headed to Lahaina Harbor. All the calls were in English, so I could somewhat understand, but I had the hotel’s Japanese desk contact them for confirmation. There was no Japanese guide on board, so all the explanations were in English, but we were able to see several whales. On the way back to the harbor, they played the theme song from Pirates of the Caribbean. We got quite wet, but if you sit in a spot that doesn't get splashed, you can stay relatively dry, so we had a great time. However, I think a jacket might be necessary. It’s fine while the sun is out, but when the sun goes behind the clouds or the wind blows, it can get quite cold, so I think it’s needed. We had fun with turkey sandwiches and Mai Tais!
カアナパリに宿泊していたので、カアナパリビーチ発を予約していたのですが、以前こちらで予約していた方の体験談の中に強風で、当日出発する港が変更になったというのを見ていて、私達の所にも、ホテルのルーム宛てに連絡が入りラハイナ港に向かいました。電話は全て英語だったので、何となく聞き取れたもののホテルの日本語デスクの方に連絡して頂き、再度確認して頂きました。日本人のガイドの方は乗っていないので、全て英語での説明でしたが、クジラも何頭か見れて、港に帰る時にはパイレーツオブカリビアンのテーマ曲を流してくれて、かなりお水をかぶりましたが、ちゃんと濡れない席にいればそんなに濡れずに済むので私達は楽しかったです。ただ、上着は必要かなと…。お日様が出ている間はいいですが、お日様が陰ったり風が吹くと、とても寒いので、必要かと思います。ターキーサンドにマイタイを手に楽しかったですよ~!!
| Rating: | |
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| Packages: | カアナパリビーチ発プラン(2017年12月31日までのご参加) |
| Attended as: | Couples |
| Posted on: | 2016/05/01 |
| Activity Date: | 2016/04/06 |
Reviewed by: Leann Johnson
Ryan and Bobo were the best guides. Very knowledgeable as well as making sure we understood their directions. Safety was always first. The whole experience was amazing. It was our first time zip lining and would do it again in a heart beat.
| Rating: | |
|---|---|
| Packages: | 8-Line Kaanapali Zipline Tour |
| Attended as: | Couples |
| Posted on: | 2016/04/30 |
| Activity Date: | 2016/04/27 |
Reviewed by: Steve
I reserved this show at the last night of Hawaii and it was perfect to our family!
You should try. I'm not a agency of this show lol but anyway you'd better try this show and have fun!
The pork from buffet was amazing!
| Rating: | |
|---|---|
| Packages: | VIP Luau Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/04/26 |
| Activity Date: | 2016/04/20 |
Reviewed by: Robert
The show was ok,but there wasn't enough food to make it all around the table. Some people had to go without some of it. My husband and I left hungry
| Rating: | |
|---|---|
| Packages: | General Seating |
| Attended as: | Couples |
| Posted on: | 2016/04/15 |
| Activity Date: | 2016/04/12 |
Reviewed by: mii
I live overseas, so I'm used to customer service here, but even so, I was shocked by how rude the attitude was when I made a confirmation call. It wasn't due to poor reception; the call was disconnected several times, and the attitude was extremely bad, which made me very anxious before participating in the tour.
However, when I actually joined the tour, the staff members were very nice. But to be honest, I'm not sure if it was worth the price.
When I asked some local friends in Maui, they told me it was too expensive and that there are better options available. I wish I had asked them before going.
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
| Rating: | |
|---|---|
| Packages: | 夕陽が美しい!サンセットクルーズ (2016年12月31日まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/02 |
| Activity Date: | 2016/03/10 |
Reviewed by: Gary Allen
Somewhat reluctant to attend a magic show while on vacation but glad we did. What a great show and the food was plentiful and tasty. You are seated at round tables near the stage. Somewhat interactive with the audience. I recommend the show and will make this an annual venue.
| Rating: | |
|---|---|
| Packages: | Gold Circle Seating |
| Attended as: | Couples |
| Posted on: | 2016/03/18 |
| Activity Date: | 2016/03/15 |
Reviewed by: Mike & Helena
We had a really good time. It was whale season and we saw many. The crew was very friendly. When we ran out of our wine they loaded us up on vodka drinks.
| Rating: | |
|---|---|
| Packages: | Sunset Sail (BYOB) |
| Attended as: | Couples |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/02/09 |
Reviewed by: モカちゃん
I parked the rental car in the hotel parking lot and showed the parking ticket to the bellboy, who later gave me a free ticket. The meeting point was in the grassy area by the ocean, past the hotel pool. When I arrived, there were a few other guests, so it was easy to find. Everyone except us was from Europe or America. There were no Japanese staff, and everything was in English, but since snorkeling tours are participated in by many, it was okay if you didn't understand English.
At the snorkeling spot, there were more fish than at Molokini. I think I felt that way especially because Molokini was disappointing. I hoped to see a whale if I was lucky, but unfortunately, I didn't encounter any. If you're aiming to see whales, it's better to go after January, targeting February to March.
The weather was nice, and I had a lot of fun.
レンタカーはホテル駐車場に止めてベルボーイに駐車券を見せると後で無料券をくれました。集合場所はホテルのプールを通り越し海側の芝生エリア。着いたら数人のお客さんがいたのですぐわかりました。私たち以外は皆欧米人。日本人スタッフはいなくすべて英語でしたがシュノーケリングツアーはあちこちで参加しているため英語は理解できなくても大丈夫でした。
シュノーケリングスポットには、モロキニ島より魚がいました。モロキニが期待はずれだったから余計にそう思えたのかな。くじらが運良ければ見れるかな?と期待しましたが残念ながらくじらには会えず。やはりくじら目的なら1月以降で2~3月狙いですね。
天気も良くとても楽しかったです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(2016年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2016/03/01 |
| Activity Date: | 2015/12/10 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, we sincerely apologize for the discomfort you experienced due to the bad weather and the poor attitude of our phone support staff.
We have shared the content of your feedback with the operating company.
We will work diligently with the operating company to improve our services so that all participants can enjoy their experience comfortably.
Thank you for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム