Maui
We had such a great time on this cruise! The bottomless drinks were awesome, the appetizers were delicious, the crew was incredibly friendly and knowledgable, and the scenery, whales, and sunset were breathtaking. I would take this tour again for sure!
It was awesome! Was the best and we would do it again tomorrow!
I visited Maui for the first time and decided to choose the Trilogy tour to visit Lanai, which only has luxurious resorts and can only be accessed through excursions. I stayed near Lahaina on Maui Island partly because it made it easier to participate in this tour. The price was a bit steep, but the boat's facilities were good, and the timing for snacks and fruit drinks was great! The staff was very friendly and professional! During the cruise, we even encountered a pod of dolphins, which was very exciting on board.
The reconfirmation, gathering, and everything on the boat was in English, but since we were the only Asians on that trip, they were quite attentive to us. The private beach on Lanai had a good state of coral preservation, and snorkeling from the beach was quite good. I read experiences from previous visitors and asked beforehand to be notified so I wouldn't miss anything. The island tour included explanations about Lanai's industries and historical sites, which were well done (it was in English, so I couldn't catch all the details, but with a guidebook or smartphone, it was manageable). At the end, there was applause in the vehicle. The local town felt like something out of a Western, and it was at an elevation just slightly lower than Takao Mountain in Tokyo, making it feel like a small highland. Enjoying both the highland and the beach was a double treat.
When we returned from the town visit, we had an early dinner? Or a late lunch? It felt like a 3 PM dinner, and the BBQ only had chicken, which made me think it didn't quite match the tour price, but considering it as a late lunch, I was fully satisfied! Notably, the sunset during the return cruise was spectacular! The town of Lahaina bathed in the sunset, along with Iao Valley and Haleakalā Mountain, created the most gorgeous sunset.
初めてマウイ島を訪れ、、豪華リゾートしか無いラナイ島は、エクスカーションで行くしかないなと、トリロジーのツアーを選択しました。今回マウイ島ステイを、ラハイナ近くにしましたのも、このツアーに参加しやすいからという理由もありました。お値段はちょっと張りましたが、船の設備は良いし、軽食やフルーツ飲み物のタイミングもGood!スッタフは、とてもフレンドリーで、プロフェッショナル!!行のクルーズでは、イルカの群れにも会え船内大興奮。
リコンファームも集合も船内も全部英語だったけど、私たちの参加した回は、東洋人らしき人は私たちだけだったので、かなり気を付けていてくれました。
ラナイ島のプライベート感覚のビーチで、サンゴの保存状態も良く、ビーチからのシュノーケリングとしてはかなり良かったです。前の方の体験談を読んで、聞き逃すといけないので事前に声をかけるよう頼んでおきました。島内観光は、ラナイ島の産業や歴史名所など、説明もばっちりで(英語なので、細かいところは聞き取れませんが、ガイドブックや、スマホがあれば、大丈夫)最後は車内で拍手が起きてました。ローカルな町は、西部劇に出てくるようで、標高が高尾山(東京の)よりちょっと低いくらいのところなので、ちょっとした高原です。高原とビーチ一粒で2度おいしい。タウンビジットから戻ると早めのデイナー?遅めの昼食?が3時デイナーと思うとBBQが、チキンだけだったので、ちょっとツアーの値段と見合わないかなとは思いましたが、遅めのランチと思えば充分満足!!特筆すべきは、帰りのクルーズのサンセット!!
夕焼けに染まるラハイナの町と、イアオ渓谷、ハレアカラ山最高のゴージャスサンセットでした。
The staff were very kind, asking each person about drinks, sandwiches, and chips. It was also fun to encounter a whale and even a pod of dolphins by chance.
スタッフの方は飲み物やサンドイッチ、チップスなども1人ずつ聞いて回り、とても親切な対応でした。クジラや偶然イルカの群れにも遭遇でき楽しかったです。
I don't understand English at all, but I was relieved that the tour details were provided in advance. However, on that day, the weather was bad with strong winds, and it rained partway through. The yacht was swamped by waves, and several passengers, including myself, experienced seasickness. The crew's response was good. We were able to see whales, so overall, I was satisfied with the experience.
英語は全く分かりませんが、ツアー内容を予め教えておいて頂けたので安心でした。ただこの日は悪天候で風が強く途中で雨も降り、ヨットは波にのまれ、私を含め乗客の数人が船酔いを起こしてしました。乗務員の対応はよかったです。クジラも見ることが出来て内容的には満足です。
Fabulous Show! Everyone was so nice and went out of their way for our special occasion
A great evening on a beautiful catamaran. Views and sunset were amazing. An it was a warm breeze which enabled the crew to set the sail. Wonderful. Exciting getting on from the beach through the waves. The crew were excellent (Cariie was great) and the food was very tasty and the drinks strong! Recommend as a must when you visit Maui
No complaints here! Bar tenders will make your drinks stronger if you ask :) No shortage of delicious food and knowledgeable info from the crew. They even had the cutest dog on board!
Our captain Mark along with Nick and Emily made of this a fantastic experience. It was fun, great music, good food and more importantly we felt safe and taken care of the whole time. Getting on and off the catamaran at the beach was an interesting experience but it just added fun to the whole thing. Our tour was not packed and that added personalization from the crew. The snorkeling was beautiful. Saw turtles and so many different fishes.
My husband, daughter and I took the sunset cruise earlier this week and loved it. The crew were fun, knowledgable and very accommodating. The food was fantastic....not cheese and crackers but real culinary treats. I have been on a previous sunset cruise with another company and, although the cruise was fine, the service and food were very much lacking. I highly recommend Trilogy. They are professionals and it shows!
This was our second time attending the luau at the Sheraton and it was excellent once again. The entire luau is run efficiently and the food and entertainment are top-notch. While waiting for the food, you can participate in some ancient Hawaiian and Polynesian games and then you get to witness the unveiling of the kalua pig from the imu.
I had a very quiet and luxurious time that you can't experience on other islands... ☆
The cruise to Lanai offered a breathtaking view of the sunrise in the middle of the ocean.
It was truly a stunning sight, and it was worth it just for that!
The cinnamon roll served for breakfast was also exquisite!!!
I was anxious because I couldn't speak any English, but I enjoyed myself even though all the staff and customers were foreigners.
他の島では味わえない、とても静かで贅沢な時間を過ごしました。。。☆
ラナイ島へのクルージングは海の真ん中で日の出を楽しめる絶景。
まさに息をのむ光景で、これだけでも価値があります!
朝食に出てきたシナモンロールも絶品!!!
英語は全く話せず不安でしたがスタッフの方、お客様は全員外国人の方でしたが楽しめました。
Luau was great, show was wonderful, however we paid for VIP seating & didn't get the front seats as expected but was sat with people that paid just for the luau so why did I pay 25.00 extra per person to get the better seats. All was great except seating. Food was good & drinks was good except you had to get your own when it stated in the VIP tickets they bring you the drinks you ordered. Overall would go again but not pay for VIP seating.
My husband and I had a wonderful time on this zipline tour. The 8-lines were so much fun, and the view was great. The tour was that much more fun because of our wonderful guides, Adam and Jordan. Both were very knowledgeable and so much fun. I highly recommend this zipline tour to anyone and everyone!!
It was great that we could board and disembark from Ka'anapali Beach, which is within walking distance from the hotel, allowing us to make the most of our time. The staff were friendly, and even though we struggled with English, we had a wonderful time.
Additionally, the barbecue chicken for lunch was delicious, and they also provided cinnamon rolls, fruits, and ice cream. Enjoying wine and beer after snorkeling was the best. However, there weren't many fish.
ホテルから歩いて行けるカアナパリビーチから乗下船出来る事から、滞在時間が有効に使えて良かった。スタッフも気さくな方が多くて、英語が苦手な我々も楽しめました。
また、ランチのバーベキューチキンも美味、シナモンロール、フルーツ、アイスクリーム等も提供され、シュノーケリング後のワインやビールも楽しめて最高でした。
但し、お魚はあまりいませんでした。
Since we were staying in Kaanapali, we had booked a departure from Kaanapali Beach. However, I had seen in a previous review from someone who had booked here that due to strong winds, the departure port was changed on the day of the trip. We received a call at our hotel room and headed to Lahaina Harbor. All the calls were in English, so I could somewhat understand, but I had the hotel’s Japanese desk contact them for confirmation. There was no Japanese guide on board, so all the explanations were in English, but we were able to see several whales. On the way back to the harbor, they played the theme song from Pirates of the Caribbean. We got quite wet, but if you sit in a spot that doesn't get splashed, you can stay relatively dry, so we had a great time. However, I think a jacket might be necessary. It’s fine while the sun is out, but when the sun goes behind the clouds or the wind blows, it can get quite cold, so I think it’s needed. We had fun with turkey sandwiches and Mai Tais!
カアナパリに宿泊していたので、カアナパリビーチ発を予約していたのですが、以前こちらで予約していた方の体験談の中に強風で、当日出発する港が変更になったというのを見ていて、私達の所にも、ホテルのルーム宛てに連絡が入りラハイナ港に向かいました。電話は全て英語だったので、何となく聞き取れたもののホテルの日本語デスクの方に連絡して頂き、再度確認して頂きました。日本人のガイドの方は乗っていないので、全て英語での説明でしたが、クジラも何頭か見れて、港に帰る時にはパイレーツオブカリビアンのテーマ曲を流してくれて、かなりお水をかぶりましたが、ちゃんと濡れない席にいればそんなに濡れずに済むので私達は楽しかったです。ただ、上着は必要かなと…。お日様が出ている間はいいですが、お日様が陰ったり風が吹くと、とても寒いので、必要かと思います。ターキーサンドにマイタイを手に楽しかったですよ~!!
Ryan and Bobo were the best guides. Very knowledgeable as well as making sure we understood their directions. Safety was always first. The whole experience was amazing. It was our first time zip lining and would do it again in a heart beat.
I reserved this show at the last night of Hawaii and it was perfect to our family!
You should try. I'm not a agency of this show lol but anyway you'd better try this show and have fun!
The pork from buffet was amazing!
The show was ok,but there wasn't enough food to make it all around the table. Some people had to go without some of it. My husband and I left hungry
I live overseas, so I'm used to customer service here, but even so, I was shocked by how rude the attitude was when I made a confirmation call. It wasn't due to poor reception; the call was disconnected several times, and the attitude was extremely bad, which made me very anxious before participating in the tour.
However, when I actually joined the tour, the staff members were very nice. But to be honest, I'm not sure if it was worth the price.
When I asked some local friends in Maui, they told me it was too expensive and that there are better options available. I wish I had asked them before going.
わたしは海外に住んでいるのでこちらの接客になれているのですが
それでも
確認の電話をしたときに
びっくりするほど態度が悪かったです。
電波がわるいとかではなく
何回か途中で電話切られたし
態度もものすごい悪かったので
ツアーに参加する前とっても不安になりました。
実際にツアーに参加したら
そのときの従業員さんたちは
とてもいい感じでした。
でも値段の割には正直なところよかったのかはわからない。
マウイ地元の友達 何人かにきいたら高すぎるし
もっといいのがあると教えてもらいました。
初めに聞いてから行けばよかったなと思いました。
Thank you very much for participating in the tour.
However, we sincerely apologize for the discomfort you experienced due to the bad weather and the poor attitude of our phone support staff.
We have shared the content of your feedback with the operating company.
We will work diligently with the operating company to improve our services so that all participants can enjoy their experience comfortably.
Thank you for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら悪天候でご不安な思いをされたとともに、電話対応スタッフの態度が悪く、ご不快な思いをさせてしまいましたこと深くお詫び申し上げます。
催行会社へご投稿いただきました体験談の内容を共有させていただきました。
ご参加される皆さまに気持よくご参加、お楽しみいただけるよう催行会社とサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
Somewhat reluctant to attend a magic show while on vacation but glad we did. What a great show and the food was plentiful and tasty. You are seated at round tables near the stage. Somewhat interactive with the audience. I recommend the show and will make this an annual venue.
We had a really good time. It was whale season and we saw many. The crew was very friendly. When we ran out of our wine they loaded us up on vodka drinks.
I parked the rental car in the hotel parking lot and showed the parking ticket to the bellboy, who later gave me a free ticket. The meeting point was in the grassy area by the ocean, past the hotel pool. When I arrived, there were a few other guests, so it was easy to find. Everyone except us was from Europe or America. There were no Japanese staff, and everything was in English, but since snorkeling tours are participated in by many, it was okay if you didn't understand English.
At the snorkeling spot, there were more fish than at Molokini. I think I felt that way especially because Molokini was disappointing. I hoped to see a whale if I was lucky, but unfortunately, I didn't encounter any. If you're aiming to see whales, it's better to go after January, targeting February to March.
The weather was nice, and I had a lot of fun.
レンタカーはホテル駐車場に止めてベルボーイに駐車券を見せると後で無料券をくれました。集合場所はホテルのプールを通り越し海側の芝生エリア。着いたら数人のお客さんがいたのですぐわかりました。私たち以外は皆欧米人。日本人スタッフはいなくすべて英語でしたがシュノーケリングツアーはあちこちで参加しているため英語は理解できなくても大丈夫でした。
シュノーケリングスポットには、モロキニ島より魚がいました。モロキニが期待はずれだったから余計にそう思えたのかな。くじらが運良ければ見れるかな?と期待しましたが残念ながらくじらには会えず。やはりくじら目的なら1月以降で2~3月狙いですね。
天気も良くとても楽しかったです。
This was one of our favorite activities that my boyfriend and I did while exploring Hawaii. The instructors are so sweet and really tend to your needs if you're having some difficulties while in the water. HIGHLY RECOMMEND THIS!
It was the perfect ending to our last night on Maui! The check-in time changed after we made our reservation, and the voucher stated a 6 PM check-in. However, we were able to sit down and start drinking at 6 PM, and the buffet began about 30 minutes after check-in, with the show starting even later.
Since alcohol is all-you-can-drink, they asked for a passport (or any ID that shows your age). A copy is fine, but a Japanese driver's license was not accepted. It was okay in Oahu, but here they were strict about alcohol, so my companion had to go back to the hotel to get it.
Before the show started, there was a ceremony where they presented a pig roasted in an imu. I felt really sorry seeing the pig's face looking right at us, but I enjoyed the kalua pig from the buffet with gratitude.
The show featured a variety of performances including hula, Tahitian, Samoan, Maori, and fire dancing. There was even a segment where we could participate on stage, so I joined in and danced. Since there were hardly any Japanese people in Maui, I felt it was easier to get into the spirit and enjoy myself even more!
マウイ島滞在最後の夜の締めくくりに最高の宴でした!
チェックイン時間は申し込んだあと変更になり、バウチャーには18時チェックインと記載されていましたが、18時から席についてドリンクを飲み始められるようになっており、ブュッフェが始まるのはチェックインから30分後くらい、ショー自体のスタートはさらにそのあとになります。
アルコール類も飲み放題なので、パスポート(年齢のわかるID)の提示を求められます。コピーでも大丈夫ですが、日本の運転免許証はダメでした。オアフでは免許証でも大丈夫なのですが…。アルコールについては厳しいので絶対NGだったため、同行者はホテルに取りに戻っていました。
ショーが始まる前にイムから焼いた豚を出す儀式がありました。眠りについて出てきたブーちゃんの顔がちょうどこちらを向いていて、気の毒でとてもいたたまれない気持ちになりましたが、ブュッフェのカルアピッグは感謝しながらおいしくいただきました。
ショーはフラ、タヒチアン、サモア、マオリ、ファイヤーダンスなど盛りだくさんで、途中ステージに参加できるコーナーがあったので一緒に踊ってきました。
マウイは日本人がほとんどいなかったのでいろいろノリやすくてより楽しめた気がします♪
I recommend going with someone who understands English! The staff was very kind and provided thorough explanations. Since I participated in February, there were whales everywhere. (The captain mentioned that it was a very lucky day.) We could see the whales' breaches from a distance, and the pineapple juice and cinnamon rolls were delicious! The group size of about 30 people was just right! I was able to enjoy it slowly while having some snacks!
英語がわかる人と行くならオススメ!スタッフもとても親切で丁寧な説明でした。参加が2月だったのでいたるところにクジラがいました。(船長はその日はとても運がいいと言ってました)クジラのブリッジは遠くの方で見る事も出来きパイナップルジュース、シナモンロールも美味!人数も30人ほどとちょうどいい!軽食を食べながらゆっくり楽しめました!
the organization was great for such a large crowd---food very good, drinks aplenty, and the best was the variety of dances---not just the hula but historical representations from the other Polynesian cultures!!!
It was the season for whale watching, so we encountered many. Advice for participants: confirm your reservation by phone, communication is only in English during the tour, and there is a 'roll call' both going and returning for peace of mind. You can also choose the amount of food and drinks yourself, which is reassuring.
ホエールウォッチング時期だったので、たくさん遭遇出来ました。参加時アドバイス:予約確認TEL、参加中も英語のみ、乗船時には行きも帰りも『点呼』で安心、食事も飲み物も量を自分で選べて安心。
The Kapuanaha Magic Show was a great activity for us on NYE. The kids (ages 2-8) and adults all had a wonderful time. The magician walks around and selects people from the audience which is nice because a lot of the tables feel included that way. The food was good, the drinks were not as good, but all in all we had a very nice NYE. We had little ones so we left after the show and did not stay for the music and midnight celebration.
Such an awesome experience.. Koko and Chris were so awesome, funny and very helpful.