Reviewed by: Robyn Mcgeary
Awesome!!!! The most extreme experience I have ever done....
| Rating: | |
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| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Solo Travelers |
| Posted on: | 2017/06/26 |
| Activity Date: | 2017/06/17 |
Reviewed by: 旅人S
The sharks were accustomed to people and there was no sense of danger at all. About 10 sharks, around 4 meters long, came by, but they had no aggression and it wasn't very interesting. It might be more entertaining if bait was placed near the cage. They were swimming around the cage, so it felt lacking. I bought the footage for $75, but there were people who weren't buying any interesting footage positioned between me and the camera, so I didn't appear much in it. Overall, it felt like there was a lack of consideration and it was quite unsatisfying.
サメも慣れていて危険な感じは全くない。
サメは4メートルくらいのか10数匹来たが、殺気はなく、面白くはなかった。
檻の付近にエサを付けてたら面白いかも。
かごを避けて泳いでいるので、物足りない。
映像を75ドルで買ったが、どうでも良い映像を買っていない輩がカメラとの間に配置されててあまり映ってない。
本当に配慮も足らず物足りない感じでした。
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| Packages: | 檻の中から間近で見学!ケージプラン<現地集合> |
| Attended as: | Couples |
| Posted on: | 2017/06/24 |
| Activity Date: | 2017/05/31 |
Reviewed by: ぐっち
We went as a family of five on June 17, 2017. Even though we don't speak English, it was not a problem at all. There were staff members at the front desk who spoke Japanese and provided detailed explanations to other Japanese guests as well. However, at the zip line location, it was English only, but it was interesting how we could somehow understand it. There are various poses for sliding, but since we were allowed to go after the others, just imitating the person in front of us was fine. The scenery is beautiful, so I think it's better to take your camera with you instead of leaving it in the locker. Even if you don't have one, the staff will take plenty of photos, but it comes at a cost. There is one spot where you have to climb up to the top of the tower using a rope by yourself, but the staff will help you, so there are no issues with progress. (The next day, I had muscle soreness.) As mentioned in other experiences, it does take time to travel from the Waikiki area, which is a downside, but you can sleep well on the way back. The scenery is absolutely amazing!
2017/6/17に家族5人で行ってきました。英語の喋れない私たちでも全く問題ありません。
フロントには日本語の話せるスタッフもいて私達以外の日本人にも丁寧に説明してました。
でもジップラインの場所では英語オンリーになってしまいますが、これが不思議で何となくわかってしまうんです^^滑り方のポーズも色々ありますが、滑る順番を後にして貰ったので前に滑る人のマネをすれば大丈夫です。景色が良いのでカメラはロッカーに入れずに持って行ったほうがいいと思います。持ってなくてもスタッフが沢山撮ってくれますが、有料です><
それと一ヶ所だけ自分の力で塔の上までロープで登る所がありますが、スタッフがヘルプしてくれるので進行には問題ありません。(翌日は筋肉痛)他の体験談にもありますが、ワイキキ地区からは移動に時間がかかってしまうのは難点ですが、帰りの車は充分爆睡できますよ^^;
なんと言っても景色が最高です!
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| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2017/06/23 |
| Activity Date: | 2017/06/17 |
Reviewed by: 小岩村
It was calm and felt like it wanted to take me for a walk. The breeze was pleasant, and the hour flew by. Since I had some extra time and energy, I also joined an additional cruise. This was also great on a catamaran. I even encountered a large sea turtle swimming.
おとなしくて私を散歩に連れて行ってくれという感じです。
風が気持ちよくあっという間の1時間でした。時間が余って体力もありそうでしたので追加で
クルーズにも参加。こちらもカタマランの船でとっても良かった。泳いでいる大きなウミガメにも出会えました。
| Rating: | |
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| Packages: | 山+海コース<1時間/送迎付き> |
| Attended as: | Couples |
| Posted on: | 2017/06/23 |
| Activity Date: | 2017/06/19 |
Reviewed by: Cmschwab
Picked this tour to the north shore due to the choice of activities and since it had pick up from Waikiki. Mike was our guide and informative. Snorkelled at Shark's cove then headed to Waimea Bay for some snorkelling and beach time. Then chose to paddle boarding down the river near Haleiwa instead of kayaking. Ended the tour at Haleiwa. Good tour for the time spent up north and activities you could participate in and p/u provided.
| Rating: | |
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| Packages: | [From Waikiki] North Shore Tour + Two Fun Adventures |
| Attended as: | Friends |
| Posted on: | 2017/06/22 |
| Activity Date: | 2017/06/06 |
Reviewed by: verda
天海一色,景色非常美丽,壮观,与经验丰富的教练一起飞行非常安全,一点没感觉到恐惧,真是一生难忘的超值体验!
| Rating: | |
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| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Couples |
| Posted on: | 2017/06/22 |
| Activity Date: | 2017/06/20 |
Reviewed by: umeco
I arrived about 40 minutes ago, and the staff was already waiting. There were only two groups of four people for the horseback riding at 1:30 PM: my husband and I, and a group of foreign women. I thought we would go together, but we ended up on separate courses and never saw each other, which made it feel exclusive. The horse was very intelligent and well-groomed, so I felt safe and enjoyed myself. The guide couldn't speak Japanese, but she engaged with us, which was fun. And above all, the location nestled between the mountains and the sea was perfect. I was able to relax and had a wonderful time.
40分くらい前に到着しましたが、既にスタッフの方が待機されていました。13:30からの乗馬は私達夫婦と海外の女性の2組4名のみ。2組一緒に行くのかと思ったら別のコースで終始視界にも入らず、貸切のようで特別感がありました。毛並みの整ったとても賢い馬で安心して楽しめました。案内の女性は日本語が喋れませんが色々話しかけてくれて楽しかったです。そしてなんといっても山と海に挟まれた絶好のロケーション。とてもリラックスでき素敵な時間を過ごせました。
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| Packages: | 基本プラン |
| Attended as: | Couples |
| Posted on: | 2017/06/21 |
| Activity Date: | 2017/06/14 |
Reviewed by: さっさん
My wife had a fever, so I had to participate alone, and I was the only Japanese person among 15 participants. However, both the staff and the captain were very cheerful and talked to me, so I had no worries! I just thought it would be safer to have some English conversation skills since all the explanations from the staff were in English.
妻が熱を出し急遽1人での参加になり、ましてや15人中私だけ日本人という事でしたがスタッフ、船長ともにとても陽気に話しかけてくれ不安はありませんでした!
ただスタッフからの説明など全て英語でのやりとりなのでいくらか英会話が出来た方が無難かなと思いました。
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| Packages: | 檻の中から間近で見学!ケージプラン<送迎付き> |
| Attended as: | Solo Travelers |
| Posted on: | 2017/06/20 |
| Activity Date: | 2017/06/17 |
Reviewed by: Meagen
This was amazing! I am so glad we picked this as an activity! I would do this again if we ever make it back to Oahu. We saw sharks from the minute we got out and they were around us the entire time. It was a little intimidating at first, but the guides were always watchful above and below the water so I felt as safe as you possible could be given the chosen activity. The only thing I would say could be better was finding what area you are suppose to be to board the boat, there are no signs for check in or really where you are suppose to be and I wish I would have taken my camera I wanted some pictures but felt the group rate was too high. I would recommend this to anyone!
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| Packages: | Pelagic Shark Dive Tour |
| Attended as: | Families |
| Posted on: | 2017/06/19 |
| Activity Date: | 2017/06/16 |
Reviewed by: リンリン
I'm really glad I did it!!! It’s something you should do at least once in a lifetime, and it was the best time! I was a bit scared and wondered if I could really jump, but with the instructor there, once you go up, you have no choice but to jump... The most nerve-wracking moments were when they were putting on the gear and when I was about to get on the helicopter.
However, once I saw the magnificent scenery, the excitement outweighed the fear!!! If you come to Hawaii, this is definitely something you should do☆ I thought it would be expensive, but I asked for photos and I'm satisfied with how they turned out. It was reassuring that there were staff members who could speak Japanese, and I really think everyone should try it at least once in their lifetime!
本当にやって良かった~!!!
一生に一度でいいですが、最高の時間でした!怖くなってほんとに飛べるのかな、、、と少し不安でしたが、インストラクターさんがいるのでもう上まで行ってしまうと飛ばざるを得ない・・・。一番緊張したのは器具付けてもらってる時とか、ヘリに乗る瞬間でした。
でも壮大な景色を見たら怖さより感動が上回りました!!!
ハワイに来たら絶対やるべきです☆私はお金かかるなぁ・・・と思いながらも写真をお願いしましたが、撮ってもらって満足してます。
日本語を話せるスタッフさんもいるので安心でしたし、一生に一度は是非やってみたらいいと思います!
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| Packages: | 高度4267メートル |
| Attended as: | Couples |
| Posted on: | 2017/06/19 |
| Activity Date: | 2017/05/27 |
Reviewed by: リンリン
At first, I was torn between the 2-hour course and the 1-hour course, but after seeing other people's reviews, I chose the 1-hour course and had plenty of fun! If I had chosen the 2-hour course, I might have gotten bored because it would have been too long...
The horseback riding course does not include transportation from Waikiki, so I was a bit anxious about getting there on my own, but if you act early and give yourself enough time, it's totally fine.
It really became a wonderful memory! Thank you very much!
最初は2時間コースと迷ったのですが、他の方の書き込みを見て1時間コースにしましたが、十分楽しめました!!
2時間コースにしたら長すぎて飽きてしまったかもしれません。。。
乗馬のみのコースはワイキキからの送迎がないので自分達で行くのに少し不安でしたが、早めの行動で時間に余裕をもっていけば全然大丈夫でした。
本当にとても良い思い出になりました!ありがとうございました!
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| Packages: | 山+海コース<1時間>(受付停止中) |
| Attended as: | Couples |
| Posted on: | 2017/06/19 |
| Activity Date: | 2017/05/28 |
Reviewed by: つとむ
The moment I dove into the sky, trusting the instructor, was the best. All the instructors were professional, allowing me to feel safe and secure. If you come to Hawaii, it's definitely worth the challenge.
インストラクターに身を任せ大空へダイブした瞬間は最高でした。インストラクターの方は皆プロ意識があり安心して身をまかせることができました。ハワイに来たら、チャレンジすべき価値がありますね。
| Rating: | |
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| Packages: | 高度4267メートル |
| Attended as: | Friends |
| Posted on: | 2017/06/18 |
| Activity Date: | 2017/06/13 |
Reviewed by: パウリナ
I participated in the local gathering because I wanted to explore various places. For some reason, there were no other Japanese people, and the rest were mostly foreigners, divided into three groups to enter the cage. I took motion sickness medication, but it swayed quite a bit. Even when stationary, it still swayed, so I think it's better to avoid it if you're not feeling well. There are many awake animals, but they seemed quite used to people, so it wasn't particularly scary. However, if you get too close, the cage itself might seem like it could let an Asian-sized person slip out, which could be frightening. Activities like this are not available in Japan, and I really enjoyed it.
他にも色々回りたかったために現地集合で参加しました。なぜか日本人は他にいなくあとは外国の方ばかりで3つのグループに分かれゲージに入ります。酔い止め飲んでいましたが、かなり揺れます。止まっていても揺れるので体調が悪い状況では特にやめた方がいいと思います。また覚めはたくさんいますが、基本人馴れしているのかあまり怖いという状況はなかったです。かといってあまり近すぎてもゲージ自体がアジア人の体型なら抜けていきそうなので、怖いと思います。こういったアクティビティは日本にはないしかなり楽しめました。
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| Packages: | 檻の中から間近で見学!ケージプラン<現地集合> |
| Attended as: | Families |
| Posted on: | 2017/06/18 |
| Activity Date: | 2017/05/26 |
Reviewed by: かんちゃん
I was filled with fear and anxiety before participating, but once I joined, the beautiful sea below was stunning and I had a great time!
Unfortunately, it was a cloudy day and we didn't reach the highest altitude, but it was still more than enough.
Depending on the weather, it might be canceled, so if possible, I recommend participating in the morning when the air is clearer!
参加するまでは恐怖と緊張で後悔してたんですが、いざ参加してみたら、眼下に広がる海も綺麗でとっても楽しかったです!
あいにくの曇り空で最高高度ではなかったですが、それでも充分でした☆
天候によっては中止になったりもあるよーなので、可能ならより空気の澄んでる午前に参加することをおすすめします!
| Rating: | |
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| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Couples |
| Posted on: | 2017/06/18 |
| Activity Date: | 2017/06/13 |
Reviewed by: のっち
I went skydiving for the first time in Hawaii! Since it was 4,200 meters, the free fall lasted about a minute and was incredibly fun! I couldn't hear my own voice even when I screamed. You can jump in a T-shirt and shorts.
After opening the parachute, there were occasional jokes from the instructor, and be careful because looking down can make you feel a bit nauseous.
I thoroughly enjoyed the beautiful sky and scenery of Hawaii!
ハワイで初めてスカイダイビングしました!
4200mだったので、フリーフォールが約1分間で非常に楽しかったです!
叫んでも自分の声が聞こえません。
Tシャツ短パンでも飛べます。
パラシュートを開いてからの空中遊泳は、インストラクターのおふざけがたまにあり、下を見ていると気持ち悪くなるので注意してください。
ハワイの綺麗な空と景色を存分に楽しめました!
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| Attended as: | Couples |
| Posted on: | 2017/06/18 |
Reviewed by: azuly10
It was my first time skydiving, but I was able to enjoy it with peace of mind. The complimentary Wifi Free was very nice.
初めてのスカイダイビングでしたが、安心して楽しむことが出来ました。
無料特典のWifiFreeはとてもうれしい。
| Rating: | |
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| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Friends |
| Posted on: | 2017/06/18 |
| Activity Date: | 2017/04/02 |
Reviewed by: Kris
Literally one of the best experiences I have ever had. It was my first time and I would 100 times over!
| Rating: | |
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| Packages: | 2017 - Regular Tandem Skydive [8,000ft to 10,000ft] |
| Attended as: | Friends |
| Posted on: | 2017/06/18 |
| Activity Date: | 2017/05/28 |
Reviewed by: masakigu
The tour itself isn't cheap, and if you buy memory with photos and videos and pay tips, it will cost nearly 50,000 yen in total. However, considering what you gain, 50,000 yen is a good deal. I definitely recommend purchasing the photos and videos.
ツアー自体も安くないですし、写真やビデオの入ったメモリーを買ったり、チップを支払うとトータル50000円近くかかります。ただし得られるものを考えると50000円は安いです。写真やビデオは必ず買うことをおすすめします。
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| Packages: | 高度4267メートル<1名様申込> |
| Attended as: | Solo Travelers |
| Posted on: | 2017/06/17 |
| Activity Date: | 2017/06/13 |
Reviewed by: kimi
Four of us men went skydiving for the first time! And we were all in our mid-40s, so it was quite a challenge. I was really scared when I saw my friend dive and fall at an incredible speed, but once I jumped, it turned out to be surprisingly okay. While I was in the air, my mind went completely blank, but when my feet touched the ground, I felt a sense of relief, and we all had smiles on our faces♪ It truly became a precious experience.
Also, I forgot my watch in the locker, and when I contacted them just to give it a try, they actually searched for it and delivered it to my hotel later. I also received email support from VELTRA, which was really helpful. I thought it would be impossible to get back something I lost while traveling abroad, but this time I was lucky.
Thanks to that, my travel memories are all good ones. Thank you very much♪
男4人で初めてのスカイダイビング!しかも40代半ばのオッサンばかりでチャレンジしました。最初にダイブした友人の落ちる速度が すごく早くてビビりましたが、いざ飛んでみたら意外に大丈夫でした。飛んでいる最中は 頭が真っ白でしたが、地面に足が着くと安堵感と共に、みんな笑顔♪ほんとに貴重な体験になりました。
そして、ロッカーに忘れた腕時計、ダメ元で連絡したところ、ちゃんと探してくださり後日ホテルまで届けてくれました。VELTRAさんにもメールで対応してもらい、本当に助かりました。滞在中に無くした物が戻ってくるなんて、海外では絶対無理だと思っていましたが 今回はラッキーでした。
おかげで旅の思い出は良い思い出ばかりです。ありがとうございました♪
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| Packages: | 高度4267メートル |
| Attended as: | Friends |
| Posted on: | 2017/06/16 |
| Activity Date: | 2017/05/12 |
Reviewed by: Singh
This is far the best show we attended in Hawaii. I hate to see the same shows but this one we will definitely go back and see again. I would highly recommend getting a tour guide to make your experience that much better. Place is huge and will need at least 2 days to see all the villages.
Night show left me speechless and in Awe. I didn't want to end and didn't blink once. Great performers and comedy show.
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2017/06/10 |
| Activity Date: | 2017/05/16 |
Reviewed by: Mr.初ハワイ
Absolutely amazing!!
There are so many views that you can only see by skydiving, and you get a sensation like nothing you've ever felt before.
The person who dove with me was incredibly cool! They really tried to ease my nerves by talking to me a lot, and we had a fun conversation; they were very kind. I regretted not being able to speak more English during my week in Hawaii...
If I ever come back to Hawaii, I definitely want to do it again, and I would absolutely recommend it to anyone planning a trip to Hawaii.
とにかく最高!!
スカイダイビングしないと見れない景色がいっぱいですし、今までに感じた事ないような感覚が得られます。
一緒にダイブしてくれる人もめちゃくちゃカッコ良い!緊張をほぐそうとしてくれてるのか、すごく話しかけてくれて楽しく会話してくれて、優しい方でした。もっと英語が話せたらと、1週間のハワイで一番後悔しました、、
もしまたハワイに来る事があれば、絶対にやりたいですし、これからハワイ旅行を控えている人がいれば絶対オススメしたいです。
| Rating: | |
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| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Couples |
| Posted on: | 2017/06/10 |
| Activity Date: | 2017/06/08 |
Reviewed by: Shelley
Wonderful trip around the island and informative and enjoyable day / night at the Polynesian centre and luau
| Rating: | |
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| Packages: | Ambassador Luau - Premium Show Seating & Guided Group Park Tour |
| Attended as: | Couples |
| Posted on: | 2017/06/10 |
| Activity Date: | 2017/05/15 |
Reviewed by: Michele Marsh
We celebrated our June birthdays with a glorious 1 hr trail ride at your ranch on Tues June 6. The wranglers starting with Tate and the other girls were professional, extremely nice and treated us all like royalty! Our horses were gentle and extremely professional as well. The sights were magnificent and we would highly recommend the Gunstock Ranch to any tourists and locales visiting the North Shore!
We are so happy to hear that you enjoyed your ride. We also think Tate is pretty great! Mahalo for your review and we hope to see you again soon!
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| Packages: | Scenic Express Ride (1 Hour) |
| Attended as: | Friends |
| Posted on: | 2017/06/09 |
| Activity Date: | 2017/06/06 |
Reviewed by: OIBUI
On May 31, 2017, my husband and I participated! Recently, ziplining has become popular in Japan, and we were very interested. At that time, I happened to find this perfect site while browsing and immediately made a reservation!
On the day of the event, they picked us up at a nearby hotel, and we headed to Keana Farm with the other participants! Besides us, all four other couples were from English-speaking countries, and our driver couldn't speak Japanese, which made us a bit anxious. However, there was an instructor on-site who was fluent in Japanese, which put us at ease.
We put on our gear and got started! I thought the first line would be a bit scary, but it turned out to be an amazing thrill! While moving around the farm in a buggy, the instructor was kind, fun, and safety-conscious, and before we knew it, our enjoyable time had flown by. I felt like Spider-Man amidst the magnificent nature of Hawaii.
2017/5/31に、夫婦で参加いたしました!日本でも、最近はジップラインができてきて
興味深々でした。そんな時に、丁度サイトを見ていたら絶好なの見付け即、予約!
当日、近くのホテルまで迎えにきて頂き、他の参加者といざ、ケアナファームへ!
私達、夫婦以外は4組全員英語圏の方でドライバーさんも、日本語は出来ずちょい不安でしたが
現地の、インストラクターに日本語が堪能な方がいて、安心しました。
装備を付け、いざ開始!1本目は、ちょいと怖いかと思いましたがイヤイヤ最高な爽快感!
ファームの中を、バギーで移動しながらインストラクターの方が親切に、楽しく安全に、
配慮しながら進み、あっと言うまに楽しい時間が過ぎました。ハワイの壮大な自然の中を、
スパイダーマンになった気分でした。
| Rating: | |
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| Packages: | 送迎付き |
| Attended as: | Couples |
| Posted on: | 2017/06/07 |
| Activity Date: | 2017/05/31 |
Reviewed by: しーあ
The weather in Hawaii is unpredictable. Just when I thought it was going to rain, it cleared up and a rainbow appeared. The dive from 4,000 feet was thrilling, and the beautiful views of Hawaii's sky, mountains, and ocean were truly amazing! Also, the instructors were handsome (there are various types, but they were great)! I think those who are prone to motion sickness or on windy days should take precautions.
ハワイの天気は変わりやすい。雨だと思ったら晴れて虹がでた。上空4000からのダイブはスリル満点でハワイの美しい空と山と海の景色は本当に素晴らしい!そして、インストラクターがイケメン(色々な方がいますが)で素敵でした!風が強い日や酔いやすい方は対策が必要だと思います。
| Rating: | |
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| Packages: | 高度4267メートル |
| Attended as: | Friends |
| Posted on: | 2017/06/06 |
| Activity Date: | 2017/06/03 |
Reviewed by: Henry
Had a great time swimming with the sharks even though it was in a cage. It was a little windy and the waves were rocking the boat so make sure you can take the rough waters. One got really sick from the motion but only one. It was really fun and well worth it. These sharks were very docile but swam by gracefully for some really good picture taking. I nor anyone on the boat ever felt unsafe swimming with the sharks. So much fun.
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| Packages: | Temporarily Unavailable - Shark Cage Dive with Transportation |
| Attended as: | Solo Travelers |
| Posted on: | 2017/06/05 |
| Activity Date: | 2017/05/12 |
Reviewed by: Nancy & Shirley
The Polynesian Cultural Center presented shows from the various groups that make up the Hawaiian Culture. The final show was good but too long and the food at the Luau was OK but nothing spectacular.
| Rating: | |
|---|---|
| Packages: | Ambassador Luau (Late Entry - Dinner & Show Only) |
| Attended as: | Friends |
| Posted on: | 2017/06/02 |
| Activity Date: | 2017/05/30 |
Reviewed by: Jerry Herberger
An absolute must do. My wife did not want to go in, but through the reassurance of the guys she did and was happy she did. The crew was great. At first there is lots of anxiety and then it lessens. Swimming with those majestic animals is beyond words. It must be experience. Again thanks guys
| Rating: | |
|---|---|
| Packages: | Pelagic Shark Dive Tour |
| Attended as: | Couples |
| Posted on: | 2017/06/01 |
| Activity Date: | 2017/05/28 |
Reviewed by: Joy Barlan
Emily was an excellent tour guide! Me and my 2 adult sons went on this activity and had a great time. We would definitely do it again. Thank you Emily for being an awesome tour guide.
Aloha!
Thank you so much for choosing Gunstock Ranch. We are so glad you enjoyed Emily on your ride, we think she is excellent too! We hope you had a great birthday and hope to see you again.
Mahalo,
Gunstock Ranch
| Rating: | |
|---|---|
| Packages: | Premium Daytime Scenic Ride (1.5 Hour) |
| Attended as: | Families |
| Posted on: | 2017/06/01 |
| Activity Date: | 2017/05/29 |
Reviewed by: Shelby
Can't say enough about how awesome this was! Wish I could do it every day. Was quite nervous at first but once you get in the water it is so calming to just watch the sharks in their world. The Island View guys were great, gave us all the info we needed before getting in and answered all of our questions.
My only advice for the company is to give a bit more instruction on finding you at the harbor - all we really had was the name of the boat (which is outdated) and we can't exactly walk the whole place reading boat names. We found them eventually and all was well.
If you have the time, this is absolutely a must-do in Oahu. You won't regret it.
| Rating: | |
|---|---|
| Packages: | Pelagic Shark Dive Tour |
| Attended as: | Friends |
| Posted on: | 2017/05/30 |
| Activity Date: | 2017/05/27 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.
There are about five types of sharks that you may encounter on this tour, but please understand that, as they are wild animals, there may be instances where you do not see the specific type you hoped for. The videos sold by the operating company cannot be filmed by staff underwater, making it difficult to adjust the filming targets. Additionally, I will communicate the lack of consideration for our customers during the tour to the operating company and ensure that the responsible staff receives proper guidance. I deeply apologize for causing you discomfort during your valuable trip.
We take your feedback seriously and, together with the operating company, will strive to improve our services in the future. Thank you very much for your valuable feedback during your busy time.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当ツアーで出会える可能性がございますサメは5種類ほどおりますが、自然の生き物ですのでご希望の種類がご覧いただけない場合がございますことご了承ください。催行会社で販売を行っております映像はスタッフが水中で撮影することができかねますため、撮影対象の調整が難しいとのことでした。また、ツアー中のお客様への配慮が足りなかったことについては催行会社にそのまま申し伝え、担当スタッフにはしっかり指導するよう注意いたします。せっかくのご旅行中に不快な気持ちにさせてしまったこと深くお詫び申し上げます。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム