Reviewed by: かずひろ
I'm glad I chose this place, even though there were many similar activities available. After just five minutes on the boat, I was able to swim with the dolphins, and I also had the chance to watch them swim alongside the boat for a while, which was very satisfying. I was also able to see the turtles up close. It would be even better if they could sell only the photos that include us.
似たようなアクティブたくさんありましたが、ここにしてよかったと思います。
イルカは船に乗って5分後には一緒に泳ぐこともできましたし、そのあとも船の横を並んで泳ぐのをじっくり見れたりと、とても満足出来ました。
亀もじっくり見ることができました。
写真は自分たちの写っているのだけを売っていただけると、なおいいかと。
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Couples |
| Posted on: | 2013/10/20 |
| Activity Date: | 2013/09/05 |
Reviewed by: Pappy335
Had a great trip, enjoyed the time on boat and in water, saw great sights, lots of fish, turtles. Great sites, good food, drinks on board. Would recommend .
| Rating: | |
|---|---|
| Packages: | Standard Package (until 12/31/2017) |
| Attended as: | Couples |
| Posted on: | 2013/10/20 |
| Activity Date: | 2013/10/17 |
Reviewed by: たかちゃんぺ
I had so much fun participating. I was a bit worried about not being able to meet the dolphins, but that didn't matter at all. They came to meet us. The dolphins were very graceful.
I also want to live my life with grace and composure every day.
Additionally, the motto "Always be positive" really resonated with me. I will take it as a life lesson. "Always be positive" and "Even in tough times, never lose your smile."
参加してほんとーーーーーーに楽しかったです。
イルカに会えなかったらどうしようって若干不安でしたが、そんなの関係なし。
向こうから会いに来てくれました。
イルカ先生とても優雅でした。
私も優雅に過ごせるよう余裕を持って毎日を過ごしていきたいと思いました。
あと、”いつもまえむき”のモットーは私にとても響きました。
人生の教訓にします。
”いつもまえむき””苦しいときほど笑顔を絶やさず”
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Families |
| Posted on: | 2013/10/20 |
| Activity Date: | 2013/10/11 |
Reviewed by: Steve M
If you want to see sharks up close, this is the place to be. Up on the North shore, wich in my opinion is the nicest part of the island. My brother and I had a great time. I still can't believe how big the sharks were. Crew was great !
| Rating: | |
|---|---|
| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Solo Travelers |
| Posted on: | 2013/10/19 |
| Activity Date: | 2013/09/21 |
Reviewed by: くまねこ
I was able to see a lot of dolphins from the boat!
There were baby dolphins doing spinning jumps everywhere. Even when I watched the video later, I was very moved.
Next was snorkeling.
It was my first time snorkeling. On top of that, I can only swim dog paddle, but thanks to the buoyancy, even though my position was unstable, I was able to see dolphins, sea turtles, and rays in the ocean.
I think those with snorkeling experience or who can swim will enjoy it even more!
ボートからたくさんのイルカたちが見れました‼
あちこちで子イルカ達が回転ジャンプをしていていました。
動画で撮ったものを後から見ても、とても感激します。
次はシュノーケル。
私はシュノーケルは始めて。おまけに泳ぎは犬かきのみですが、浮力で体勢が不安定ながら海の中でもイルカとウミガメ、エイを見る事ができました。
シュノーケル経験者や泳げる方は、もっともっと楽しめると思います
| Rating: | |
|---|---|
| Packages: | 10:30出発プラン(2016年3月31日まで) |
| Attended as: | Couples |
| Posted on: | 2013/10/19 |
| Activity Date: | 2013/10/14 |
Reviewed by: もも太郎
Picked up near the hotel just after 6 AM. It took about an hour to reach the harbor, and during the bus ride, our cute and fun guide, who looked like a half-model, explained various things to us. According to the guide, the weather is starting to get colder, so everyone borrowed wetsuits. This choice turned out to be a good one… it also helps prevent sunburn.
When we arrived at the harbor, we put on our wetsuits and set off! Unexpectedly, we encountered a pod of dolphins right away and started snorkeling. It was overwhelming to see wild dolphins up close for the first time… we were really lucky to meet so many dolphins so quickly! The staff were also moved by the experience.
Since we didn’t spend much time searching for dolphins, we had a longer snorkeling session at another location afterward. Here, we were able to see many sea turtles and vibrant tropical fish, which was also amazing! Actually, I was so impressed by the snorkeling on the previous moon tour that this experience felt even more special… (>_<) Even with a decent number of participants, the snorkeling points at Dolphin School are spacious, so it doesn’t feel crowded, and the water clarity and number of fish were significantly better.
There seems to be a full-day Dolphin University tour as well, but I think it was a good choice to go with this one since it’s less physically demanding. It also seemed like there were fewer people here. There were a couple of girls who were down due to seasickness or fatigue, so for those who are worried, taking motion sickness medication is a must.
A friend who enjoys diving was also impressed. It’s a highly satisfying tour! I recommend it!!
朝6時過ぎに宿泊ホテル近くでピックアップ。
片道1時間くらいかけてハーバーまで向かいましたが、行きのバスの中では
ハーフモデルのような可愛くて楽しいガイドさんがいろいろ解説をしてくれました。
ガイドさんによると、そろそろ寒くなってくる季節とのことで全員がウェットスーツを借りました。
この選択は正解だったなあ…日焼け防止にもなるし。
ハーバーに着くと、ウェットスーツを着て出発!
予想外にもすぐにイルカの群れに遭遇し、シュノーケリング開始。生まれて初めて間近で見る野生のイルカたちに感無量…とってもラッキーだったみたいで、こんなにたくさんのイルカたちにすぐに会えるなんて!とスタッフさんたちも皆感動。
イルカ探しに時間がかからなかったので、その後の別の場所でのシュノーケリング時間が長くなりました。
ここでも、沢山のウミガメと鮮やかな熱帯魚を見ることができてまたも感動!
実は、このツアーの前に参加していた月のツアーでのシュノーケリングがあんまりよくなったので感動もひとしおで…(>_<)
イルカ中学は、参加人数がある程度いてもシュノーケリングポイントが広いのでごちゃごちゃしないし、海の透明度も魚の数も格段に上でした。
1日がかりのイルカ大学もあるようですが、結構体力を消耗するのでこちらにしてよかったと思っています。人数もこちらの方が少なそうだし。
船酔いか疲れたのかダウンしていた女の子が2,3人いたので、心配な人は酔い止め薬必須かも。
ダイビングが趣味の友人も感動していました。かなり満足度の高いツアーです(^^)おすすめ!!
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Couples |
| Posted on: | 2013/10/15 |
| Activity Date: | 2013/10/04 |
Reviewed by: ちぇりお
We saw manta rays shortly after heading out to sea. It was quite an interesting experience. The light snacks were also quite delicious. I tend to forget the custom of tipping (about $10 for each of the three people), so I recommend bringing extra money.
海に出て早々にマンタが見れました。なかなか面白い体験でした。軽食もなかなか美味しくいただきました。チップ(10ドルx3名分程度)をあげる習慣を忘れがちなので、お金は余分に持って行くことをオススメします。
| Rating: | |
|---|---|
| Packages: | コナ地区送迎プラン |
| Attended as: | Families |
| Posted on: | 2013/10/10 |
| Activity Date: | 2013/09/20 |
Reviewed by: カメに会いたい
I had wanted to go snorkeling at Molokini Crater for a long time, but I never had the chance until now. This time, I decided to take the plunge and signed up for this tour.
When I arrived at the meeting point in the morning, a Japanese staff member was waiting, and I completed the check-in process. We took a commemorative photo (which was available for purchase after disembarking, but not many people bought it), and I was able to enjoy some coffee there as well. After boarding the boat and securing my seat, we gathered on the first floor for a briefing. The staff spoke a bit quickly, but it was reassuring to have someone from Japan there.
Upon arriving at Molokini, we put on our fins and entered the water. At first, I was scared, but the water was clear and beautiful, and I saw many fish. I gradually got used to it and started having fun. I was also able to see turtles and dolphins, which was very moving. However, it was disappointing to see someone chasing a turtle aggressively just to take photos.
After returning to the boat for lunch, we headed to the next turtle spot, but it was murky, and I couldn't see many fish. It was supposed to be a turtle spot, but I didn't see any turtles at all.
Having experienced the beautiful sea earlier, my excitement dropped a bit, but it couldn't be helped. I thought it would have been better to go to the turtle spot after Molokini.
Many people didn't see turtles during the snorkeling, and we ended by searching for turtles swimming in the sea. The staff was friendly, so I had a very enjoyable time.
以前からモロキニ島のシュノーケルがしたかったものの、なかなか機会がなかったのですが、今回は思い切ってこちらのツアーに申し込み、参加することにしました。
朝、集合場所に到着すると、日本人のスタッフが待機しており、手続きを済ませました。
記念写真を撮ってもらい(下船してから販売していましたが、買っている人はあまりいませんでした。)、そこでコーヒーも飲めました。
船内に乗り込み、座席を確保したら、1階に集合して説明を受けます。
スタッフは少し早口でしたが、日本の方がいるというだけで安心しました。
モロキニ島に到着すると、足ひれなどを装着して海へ。
最初は恐かったのですが、海が透き通っていてきれいで魚もたくさん見れ、段々慣れてきて楽しくなりました。カメやイルカも見ることができ、とても感動しました。
ただ、写真を撮りたいがためにカメをすごい勢いで追いかけている人がいて残念でした。
船に戻り、ランチを食べ、次のカメスポットに向かったのですが、こちらは濁っていてあまりお魚も見れず、カメスポットのはずが全くカメも見えませんでした。
先にきれいな海を体験した後だったので、少しテンションが下がりましたが、仕方がありません。
カメスポットに行ってから、モロキニに行った方がいいのにな~と思いました。
シュノーケル中にはカメが見れなかった人が多く、最後に海で泳いでいるカメを探して終了。
フレンドリーなスタッフだったので、とても楽しい時間を過ごすことができました。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2013/10/10 |
| Activity Date: | 2013/09/01 |
Reviewed by: minimum
I participated with my 1 year and 9 month old son and my family of three.
We had a great time.
I only brought $50 because I wanted to avoid theft.
It was definitely not enough!!
If I wanted to buy photos and videos for the family, I thought I would need at least $100 or a credit card.
1歳9ヶ月の息子と家族3人で参加。
楽しめました。
持ち物に少量のお金とあったので$50だけ持っていきました。(盗難にあうのも嫌だったので)
全然足りません!!
撮ってくれる写真やムービーを家族分買おう思うと、最低$100かクレジットカードは必要だと思いました。
| Rating: | |
|---|---|
| Packages: | イルカと遊ぶ!ドルフィン・エンカウンター |
| Attended as: | Families with Young Children |
| Posted on: | 2013/10/10 |
| Activity Date: | 2013/09/29 |
Reviewed by: frank
it was a greats experience. At a certain point you have to realize that you have real sharks around you. This is something that I will definitely try again at my next visit in the area? be aware that the sea is not all the time calm and waves can bring you a different experience... Gravel could be mandatory
A must to do... Great
| Rating: | |
|---|---|
| Packages: | Temporarily Unavailable - Shark Cage Dive with Transportation |
| Attended as: | Solo Travelers |
| Posted on: | 2013/10/09 |
| Activity Date: | 2013/09/29 |
Reviewed by: 匿名希望
There were a lot of dolphins, and I was able to see sea turtles and go whale watching too! I was truly moved when I got to swim with the dolphins.
イルカもいっぱいいて、ウミガメも見られたし、ホエールウォッチングもできました!本当にイルカと泳げたときは感動しました。
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Couples |
| Posted on: | 2013/10/09 |
| Activity Date: | 2013/03/15 |
Reviewed by: Delaware
A friend of mine recommended the Molokini Snorkel & Turtle Town Cruise. It was a first for all of us snorkeling and the crew set aside time to tell us what we needed to know. They did an excellent job and made sure they stayed close to the children. All equipment needed was available and demonstrated. The continental breakfast and lunch were very good and arranged in an appealing manner. The crew was very attentive to everyone on board. We had a great time and when we return, will definitely do it again....
| Rating: | |
|---|---|
| Packages: | Standard Package (until 12/31/2017) |
| Attended as: | Families with Young Children |
| Posted on: | 2013/10/07 |
| Activity Date: | 2013/10/03 |
Reviewed by: Nova & Rich
Unique Fun way to see underwater!!! My husband and are not fans of water above our knees so this was a perfect way to enjoy under the sea!! :)
| Rating: | |
|---|---|
| Packages: | Kona Submarine |
| Attended as: | Couples |
| Posted on: | 2013/10/06 |
| Activity Date: | 2013/09/16 |
Reviewed by: ゆうまりも
I thought we could get off the bus at the malasada shop, but it was just a stop for the staff to pick up malasadas...
The lunch on the boat looked like they were grilling on board in the photos, but I couldn't tell if they were actually grilling or if it was pre-cooked; it just felt like they handed it to us sandwiched in bread.
I was really thrilled to see the dolphins, but I had high expectations for other aspects as well...
マラサダのお店でバス降りれるのかと思いきや、そこはただスタッフがマラサダを取りに停車するだけ・・・。
船上ランチ、写真では船上で焼いてくれてるイメージだったのに、焼いてたのか焼いてあったのかわからないが、パンにはさんで渡されただけって感じでした。
イルカを見れたのは、とっても感激しましたが、その他のところにも期待していただけに・・・。
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Families |
| Posted on: | 2013/10/01 |
| Activity Date: | 2013/09/01 |
Reviewed by: ハワイ大好き タッド君
In the past few years, I've been to Hawaii, but this was my first time participating in Dolphin University. In the first hour, I encountered a group of about 20 dolphin instructors, which was incomparable to any dolphin watching experiences I've had before. In the second hour, while I was mesmerized by a sea turtle instructor swimming leisurely on the ocean floor, another sea turtle instructor passed right in front of me!
My wife, who noticed the approaching turtle first, later told me that she panicked and said, "I heard there's a $3,000 fine for touching a sea turtle, but how much is the fine if we bump into one?" We had a good laugh about it afterward. I would love to enroll again next time, and after that, I want to go to Manta University as well. However, I do feel a bit anxious about whether I can have an experience as moving as this one again; it was such a luxurious experience.
ここ数年、ハワイに行っていますが、初めてイルカ大学に参加。1時間目、今まで参加したイルカウォッチングとは比較にならない団体、20頭位?のイルカ先生に遭遇。2時間目は、海底をゆったり泳ぐウミガメ先生に見とれていたら、、、超目の前を別のウミガメ先生が通過!
接近してくる先生に先に気づいた家内は「ウミガメに触ったら、罰金3000ドルって聞いてたけど、ぶつかったら、罰金は幾ら?」と大慌てになったと、後で聞いて大笑いしました。また次回も入学したいですし、その後はマンタ大学にも行きたいですね。でも、今回以上の感動が得られるのか、、、ちょっと不安も感じるくらい贅沢な体験でした。
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Couples |
| Posted on: | 2013/09/30 |
| Activity Date: | 2013/09/02 |
Reviewed by: オクムラカズミ
I joined the tour just to pass the time, but it was the most moving experience. As a diver, I've explored many seas, but I've never encountered so many dolphins and sea turtles.
暇つぶしで参加したツアーですが一番感動しました。私はダイバーなので色んな海を潜りましたが、こんなたくさんのイルカや海亀に出会えたことがありません。
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Couples |
| Posted on: | 2013/09/30 |
| Activity Date: | 2013/09/02 |
Reviewed by: Star
It was pretty cool being in submarine, but we were a little disappointed in how many fish and marine life we saw. I guess that's due to luck. But nonetheless still a pretty cool activity.
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Couples |
| Posted on: | 2013/09/30 |
| Activity Date: | 2013/09/14 |
Reviewed by: M&K
On that day, the dolphins were swimming very fast, and I couldn't see them much.
Everyone was concerned and asked if I saw them, but even though I hadn't, I ended up giving a typical Japanese response of "I saw them." So, my time with the dolphins came to an end. I should have honestly said that I didn't see them much.
I was glad to see two turtles up close, though.
イルカがこの日はとても早く泳いでおり、あまり見れませんでした。
みなさん見れましたか?と気を使ってくれるのですが、見れてないのに「見れました」と日本人らしい回答をしてしまい、イルカとの時間は終了。
正直にあまり見れなかったといえばよかった。
亀は2匹も間近でみれてよかったです。
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Couples |
| Posted on: | 2013/09/30 |
| Activity Date: | 2013/09/06 |
Reviewed by: Lisa Baran
I went on this ride several years ago and it was even better than I remembered. We got to see a sunken ship. We saw several different kinds of fish as well as a few sharks. We had a really good time. You can tell that the people who do this for a living really love their jobs! If you are going to Maui and do nothing else this is the one thing you ABSOLUTELY must take part in!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2013/09/25 |
Reviewed by: Lori
Had a good time. Dissapointed that the scooter had to be moved around with a diver assisting.
| Rating: | |
|---|---|
| Packages: | Standard |
| Attended as: | Couples |
| Posted on: | 2013/09/25 |
| Activity Date: | 2013/09/21 |
Reviewed by: Gabby
We were really excited to do this tour! When we got there the tour guides were very friendly and chill. When we got out to where we were snorkeling I had a bit of a freak out when I got into the water. I looked down and saw so many fish under my feet! The one tour guide came over and helped me overcome my fear. I got in and out of the boat many times. We also saw so many turtles! After snorkeling we went on a nice sail while enjoying some well deserved drinks. All in all this was a fabulous for the price point of the tour! I would totally do this again!
Come back soon!
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Friends |
| Posted on: | 2013/09/24 |
| Activity Date: | 2013/09/21 |
Reviewed by: 大日本人
We were divided into three groups, but the waves in the North were high, and by the time we got to the last group, it was impossible to enjoy the experience due to seasickness! Several people were vomiting. Unfortunately, some had to withdraw. I cannot recommend this for anyone who is prone to seasickness!
3グループに分かれて参加するのですが、ノースの波は高く最後のグループになると
船酔いで鑑賞どころではありません!!
数人が吐きまくりでした。
かわいそうに棄権した方もおられました。
少しでも船酔いされる方にはオススメ出来ません!!
Thank you very much for participating. We are truly sorry to hear that you felt unwell due to the high waves. The height of the waves can be affected by the weather on the day, but for those who are concerned, we recommend taking motion sickness medication in advance, as noted on the activity page. Thank you for your valuable feedback.
この度はご参加いただき誠にありがとうございます。波が高かったようで、ご気分が悪くなられたとの事、誠に残念でございます。当日の天候により波の高さは左右されますが、ご心配な方は事前に酔い止め薬を飲まれることをアクティビティページ上でも推奨させていただいております。貴重なご意見をありがとうございました。
| Rating: | |
|---|---|
| Packages: | 檻の中から間近で見学!ケージプラン<送迎付き> |
| Attended as: | Couples |
| Posted on: | 2013/09/24 |
| Activity Date: | 2013/09/19 |
Reviewed by: Po An
we joined the early morning tour. we were lucky that we saw turtle and dolphin. Because dolphins are too shy to stay closely with them, we just floated on the sea and looked down to watch dolphin pass by. Although swimming with dolphins is not exactly the way as we thought, we still had a great time to snorkel with many fish,turtles and of course Sunshine!!
| Rating: | |
|---|---|
| Packages: | Dolphin Snorkel Tour |
| Attended as: | Families |
| Posted on: | 2013/09/24 |
| Activity Date: | 2013/09/20 |
Reviewed by: いるか
I was able to meet many dolphins in the clear, deep blue sea! As soon as I entered the water, I could hear the dolphins communicating, and it was truly moving!! There was even a family with a baby (^^). I also got to see a large sea turtle, and it was really a wonderful experience. The guide was kind and seemed very experienced, so I felt safe participating. Thank you very much♪
透明度の高い真っ青な海でたくさんのイルカ達に会える事ができました!
海に入ったとたん、イルカ達の会話が聞こえて大感動!!
赤ちゃん連れの家族もいましたよ(^^)
大きな海ガメも見られたし、本当にステキな体験をさせていただきました。
ガイドさんは親切で、ベテランらしく安心して参加できました。
ありがとうございました♪
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Friends |
| Posted on: | 2013/09/22 |
| Activity Date: | 2013/09/19 |
Reviewed by: melon
You could rent a wetsuit for $10, and almost everyone did. Those who didn't looked really cold, so I thought it would be better to include that cost in the overall fee. It's a hassle to carry cash. When we went, we encountered a rare pod of dolphins, which was a once-in-a-year experience! The dolphins approached us!! We could even hear their sounds, and it was very moving!! After that, we seemed to have some extra time, so we headed out to look for other types of dolphins... Luckily, we encountered another pod, and the dolphins swam around the boat and jumped, which was amazing!! The snorkeling afterward was also great, as we got to see sea turtles. It was a very satisfying tour.
ウエットスーツが10ドルで借りられてほとんどの人が借りていました
借りてない人はすごく寒そうだったので
料金の中に組み込んでしまえばいいのにと思いました。
お金を持っていくのが面倒です。
私たちが行ったときは1年にあるかないかのイルカの大群に出会え
イルカの方から近づいてきてくれました!!
イルカの声も聴こえてとても感動しました!!
そのあと時間が余ったみたいで沖に出て他の種類のイルカを探しに・・・
これも運よくイルカの大群に出会え船の周りをイルカが泳いだり
ジャンプをして見せてくれたりすごかったです!!
そのあとのシュノーケリングもウミガメに出会え
大満足のツアーでした
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| Packages: | おすすめプラン<2015年3月末まで> |
| Attended as: | Families |
| Posted on: | 2013/09/21 |
| Activity Date: | 2013/09/14 |
Reviewed by: melon
I thought I would see a lot of fish since it was a submarine, but there were no fish at all, and I was just looking at the seabed. It's better not to expect any fish.
潜水艦だったのでたくさんの魚が見れると思ったのですが
全く魚がおらずただただ海底を見ているだけでした
魚は期待しないほうがいいです。
Thank you for using our service. We are truly sorry to hear that you were unable to enjoy the fish on the day of your visit. Please understand that this can be affected by the circumstances on the day, and we cannot guarantee it. We hope you will consider using our service again in the future.
この度はご利用いただきありがとうございます。当日は魚を観賞出来なかったとの事誠に残念でございます。当日の状況により左右されますため、確約出来かねます事ご了承くださいますようお願い申し上げます。また機会がございましたらご利用ください。
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| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Couples |
| Posted on: | 2013/09/21 |
| Activity Date: | 2013/09/14 |
Reviewed by: Kyle
I took a couple of my students out there and it was amazing. The entire crew were professional and patient. It was the first time for some of the participants and some of them couldn't swim, but the divers were with us the entire time during the B.O.B. and assisting us while we snorkeled. If you get a chance, you have to check these guys out.
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| Packages: | Standard |
| Attended as: | Friends |
| Posted on: | 2013/09/20 |
| Activity Date: | 2013/09/17 |
Reviewed by: Hannah
Wonderful experience finished with swimming with turtles. Equipment provided was good and staff were helpful and friendly.
Aloha,
Thank You for taking the time to share your experience. The turtles are always one of the highlights of our guests experience. Having been in the business over 30 years, we certainly realize the importance of providing exceptional customer service, and we're pleased to hear that you were impressed with our crew!
Scott Turner (VP)
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2013/09/19 |
| Activity Date: | 2013/09/06 |
Reviewed by: カレーマン
To conclude, it was the worst tour I've ever experienced. First, the meeting point was unclear. The voucher only said "Honokohau Harbor," and I had no idea where to go in the harbor. When I called for clarification, the response was off the mark. Ultimately, I ended up in the wrong place. On top of that, on this day, the manta rays didn't show up, and I was told, "It only happens about three times a year." While I understand that it's a natural occurrence, I was very frustrated when they said, "With that kind of probability, it's actually lucky!" Furthermore, they kept emphasizing that "you must give tips to the captain and staff," which, although a cultural difference, I couldn't accept. I don't mind tipping, but the way they said it was unacceptable. Lastly, there was an attempt to show consideration by offering a gift for not seeing the manta rays, but this backfired. It was a postcard of a manta ray. Not only did it feel patronizing, but there weren't enough cards for the number of participants—just one per group. When I complained, they said, "It's originally a paid card, so please understand." While I get that it's a natural occurrence, considering that customers are paying for the experience, if there's even a 1% chance of failure, there should be some recovery measures in place as a business. I believe there should be alternative points, merchandise provided when things go wrong (in terms of quality and quantity), and at least a formal apology.
結論から申し上げて、過去に体験したことのないひどいツアーでした。まずは分かりにくい集合場所。バウチャーに「ホノウコウハーバー」としか書いておらず、ハーバーのどこに行けばいいのか全く分からなかった。電話で問い合わせたところ、的を射ない回答。結果的に間違っていたし。そしてこの日は運の悪いことにマンタは現れず、「年に3回くらいしかない」と説明を受け、自然のことなのでしょうが無いとは思いつつも、「そのくらいの確率だから、逆にラッキー!」とか言われて非常に腹が立った。その上「船長とスタッフにはチップを必ずあげてくれ」とひたすら強調していたのも、文化の違いとは言え納得できない。チップは払うが、その言い方はない。そして最後に「マンタに会えなかったからギフトを」という心遣いがあったがこれが逆効果。マンタのポストカード。気持ちが逆撫でされただけでなく、参加人数に対して枚数が足りず、1グループ1枚。文句を言うと「元々有料のカードなんだから、勘弁して」とのこと。自然のこととは言え、体験に対してカネを払っている顧客のことを考えれば、1%でも失敗の可能性があるのであれば、その際のリカバリー策はビジネスとしていくつか用意しておくべき。違うポイント、ダメだったときのグッズ提供(質・量とも)、一応の謝罪、あって然るべきと思う。
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| Packages: | 現地集合プラン |
| Attended as: | Friends |
| Posted on: | 2013/09/19 |
| Activity Date: | 2013/09/16 |
Reviewed by: yumio
I participated alone in August. I was told to confirm by phone at 4 PM on the day of the event, so I called, but it seemed that it wasn't particularly necessary, which surprised me. It seems that it's not needed unless the weather is particularly dangerous.
After going to the office and completing the check-in, they lend you a wetsuit in the next room without saying anything. After that, you go to the place where the boat departs on your own. The directions are simple, but I ended up getting lost unexpectedly. In fact, there were people who got lost and couldn't make it in time, so I think those who lack confidence should allow themselves plenty of time to get there.
The entire process is in English, but there aren't any detailed instructions, so if you have the guts, you'll be fine. It's a valuable experience. By the way, there were participants who couldn't swim and children as well.
After getting in the water, your body gets quite cold, so a towel and something to wear over yourself are essential. Even in August, my teeth were chattering.
8月に1人で参加しました。
当日の4時に電話で確認をとのことだったので、電話してみましたが、特に必要じゃないようで、かえってビックリされました。特に天候が危ない感じとかじゃなければ必要なさそうです。
事務所に行って、受付を済ますと、何も言わなくても隣の部屋でウエットスーツを貸してくれます。その後、自分で船が出る場所まで行きます。道順は簡単なのですが、あっけなく迷いました。実際、道に迷って間に合わず参加できなかった人たちもいたので、自信が無い人は余裕をもって行ったほうがいいと思います。
全行程英語ですが、特に細かい指示もないので、度胸があれば大丈夫です。価値のある経験ができます。
ちなみに、泳げない人や子供の参加していました。
水につかった後はかなり体が冷えるのでタオルと羽織るものは欠かせません。8月でも歯がカタカタいいました。
Thank you for choosing us as part of your trip while you are in Hawaii. We appreciate your business. We hope you will travel with us again soon. Mahalo, Sea Paradise!
あなたはハワイにいる間あなたの旅行の一部をあることが私たちをお選びいただき、アロハと感謝します。私達はあなたのビジネスを認める。私たちは、あなたがすぐに再び私たちと一緒に旅行に来ることを願っています。
マハロシーパラダイス!
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| Attended as: | Solo Travelers |
| Posted on: | 2013/09/15 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for your patronage. We apologize for not meeting your expectations with services other than snorkeling with dolphins. Our staff will strive to provide better services in the future. We are glad to hear that you enjoyed seeing the dolphins. Thank you very much for your post after your return home.
この度はご利用いただきまして誠にありがとうございます。イルカとのシュノーケル以外のサービスでご期待に添えないところがあり、申し訳ございませんでした。今後より良いサービスをご提供させていただくよう、スタッフ一同努めてまいります。イルカをご覧いただけた点は、喜んでいただけ、嬉しく思っております。ご帰国後のご投稿、誠にありがとうございました。