Reviewed by: Melanie McIntyre
Would have liked more free alcohol drinks for the price we paid. At least 3 drinks or lower prices since we already paid so much for the sail.
| Rating: | |
|---|---|
| Packages: | Island Buffet & Friday Fireworks Package |
| Attended as: | Families with Young Children |
| Posted on: | 2013/12/09 |
| Activity Date: | 2013/12/06 |
Reviewed by: David & Tammie
It was fun. We will do it again. It was a great way to celebrate our 20th anniversary.
| Rating: | |
|---|---|
| Packages: | Island Buffet Package |
| Attended as: | Couples |
| Posted on: | 2013/12/03 |
| Activity Date: | 2013/11/10 |
Reviewed by: Elene
Fantastic Cruise. Too bad there were no fireworks on this friday night. Otherwise, everything was brilliant!
| Rating: | |
|---|---|
| Packages: | Sunset Sail |
| Attended as: | Friends |
| Posted on: | 2013/11/20 |
| Activity Date: | 2013/11/15 |
Reviewed by: みゅくら
On the last day on the Big Island, I booked a sunset dinner cruise. While other options had Japanese guides and mostly Japanese participants, this time there were mostly foreigners. Even on the bus, I couldn't understand what the guide was saying, and I was just trying to get my participation ticket while looking around. However, once we got on the boat, someone who understood Japanese came to explain things, and even though I didn't understand everything, I was able to enjoy the atmosphere with everyone!
The drinks made at the bar on the boat and the buffet food were both very delicious! As expected from a country that values lady first, the staff's attentiveness was excellent and very kind!
Watching the sunset while pleasantly tipsy was truly moving!!
Next time, I want to go with my family!
ハワイ島最終日にサンセットディナークルーズを申し込んでいて
他のオプションは日本人ばかりで日本語のガイドでしたが
始めての回りは外人さんばかりで バスに乗ってもガイドさんの言っている事も分からず 回りを見ながらの参加券貰いに言ったりでしたが
船に乗ってからは〜日本語の分かる方が来て説明して下さり
言葉が分からないながらも 皆さんの雰囲気に入りこんで
楽しみました! !
船の中での Barで作って頂くお酒も
バイキングのお料理もとても美味しかったです!
さすが〜レディーファーストの国
スタッフさん達の気配りも
とても良くて優しかったです!!
心地よい酔いで サンセットを見て
感激そのものでした!!
次回は家族で行きたいです!!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2013/11/16 |
| Activity Date: | 2013/11/13 |
Reviewed by: HY KIM
3 Star was really all-time famous.
seat was really tight due to many passangers.
food was not that great. I guess 5 star only would provide great taste.
other that that, the trip was safe, view - great. Thanks.
| Rating: | |
|---|---|
| Packages: | Three Star Classic Steak & Lobster Dinner |
| Attended as: | Couples |
| Posted on: | 2013/11/10 |
| Activity Date: | 2013/10/17 |
Reviewed by: Ayako
It was a small boat, so I was a bit worried I might get seasick, but it was fine. Since there were a lot of us on board, we ended up having a great time and making a lot of noise. The night view was beautiful, and it became a wonderful memory!
小さな船だったので、酔ってしまうかも?って不安でしたが、大丈夫でした。
大人数で乗ったのでワイワイ騒いでしまいましたσ(^_^;)
夜景も綺麗で、とても良い記念になりました!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2013/11/10 |
| Activity Date: | 2013/11/04 |
Reviewed by: Corbin
My wife and I really enjoyed ourselves the food was good but the entertainment was surprisingly good and the staff preformed their duties perfectly .
| Rating: | |
|---|---|
| Packages: | Special Christmas Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2013/11/09 |
| Activity Date: | 2013/11/06 |
Reviewed by: あさやん
I chose this place because it was close to the Hilton where I was staying. Although there were many cloudy days during my stay, the day I had reserved was sunny, and I was able to see a wonderful sunset. There was a Japanese guide, and it was fun to hear various stories. It included two alcoholic drinks, but I ended up having three since the first one was complimentary. The Hawaiian cocktail recommended by the guide was delicious. As many of you mentioned, bringing a long-sleeved cardigan was definitely the right choice. The sailboat was smaller than I expected, but it felt very close to the sea, and I made some great memories.
ヒルトンに泊まっていたので、集合場所が近いため選択しました。
滞在中は曇りの日も多かったのですが、予約した日は晴天で素晴らしいサンセットを見ることができました。
日本人のガイドの方がいて、色々お話が聞け、楽しかったです。
アルコールドリンク2杯付でしたが、1杯目はサービスで結局3杯飲むことができました。ガイドさんお勧めのハワイのカクテルがおいしかったです。
皆さんの書き込みにありましたように、長袖のカーディガンを持参して大正解でした。
思っていたより小さな帆船でしたが、海がとても近く感じられ、楽しい思い出ができました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2013/11/05 |
| Activity Date: | 2013/10/07 |
Reviewed by: Cheryl
Great crew. Great boat. Sunset and fireworks were awesome. Great bartender :) would definitely recommend.
| Rating: | |
|---|---|
| Packages: | Friday Sunset & Fireworks Sail |
| Attended as: | Families with Young Children |
| Posted on: | 2013/11/05 |
| Activity Date: | 2013/11/01 |
Reviewed by: 匿名希望
Enjoying a Mai Tai while on a sunset cruise was something I was really looking forward to, but it was so cold that I couldn't bring myself to drink the Mai Tai. I was wearing a proper jacket, but the wind was strong and the waves were rough, and I found myself thinking about how I just wanted it to end before I got seasick. It was very disappointing. The boat was full, mostly with foreigners who were having a great time, so I felt sad that I couldn't join in the fun (^_^;) The sunset was mostly hidden by clouds, so it wasn't as beautiful as I had hoped, but I was glad to experience it at least once. However, if I have the chance again, I will choose a daytime cruise.
マイタイ飲みながらサンセットクルーズ。楽しみに参加したのですが
とても寒くてマイタイを飲む気になれませんでした。上着はちゃんと着ていたのですが
風が強くて波も荒れていて船酔い寸前で早く終わることばかり考えてしまい
非常に残念でした。船内は満席でほとんどが外国人でのりのりで盛り上がっていたので
一緒に楽しめず悲しかったです(^_^;)
サンセットもちょうど雲に隠れてしまい、すごく綺麗とまではいきませんでしたが
一度は体験してみたかったのでよかったです。ただ、次回があるとすれば
昼間のクルージングにします。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2013/11/02 |
| Activity Date: | 2013/10/15 |
Reviewed by: julie
Our guide was very informative about the history of the area, loved all his stories. The crew was also a lot of fun and helpful.
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Families |
| Posted on: | 2013/10/29 |
| Activity Date: | 2013/10/24 |
Reviewed by: makiko
Whenever I go to Waikiki, I ride on a catamaran. This time, my father, who was visiting Hawaii for the first time, also rode on the catamaran. We enjoyed the beautiful sunset, cocktails in hand, and had fun communicating with the foreigners who were on board with us. It seems that this catamaran experience was the most enjoyable part of our trip to Hawaii. I want to ride it again next time.
いつもワイキキにいく時には、カタマランに乗っています。
今回は初ハワイの父もカタマランに乗り、きれいな夕日とともに、カクテル片手に、一緒に乗った外人の方と、カタコトコミュニケーションも楽しんでいました。
ハワイ旅行の中で、このカタマランが一番楽しかった様です。
次回も乗りたいです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2013/10/28 |
| Activity Date: | 2013/10/02 |
Reviewed by: ジャムジャム
I had a very pleasant time! My niece and sister-in-law, who I brought along without understanding the content, were also very impressed! We saw a turtle right by the beach before boarding the boat, and once we set sail, we could see that turtle swimming a little offshore. The sunset was incredibly beautiful... I've been to Hawaii many times, but this was my first cruise in Waikiki, and I was more moved than I expected. However, it was disappointing that after watching the sunset, we returned relatively early, even though it was supposed to include seeing the sparkling night view of Waikiki. We had too much time afterwards and ended up skipping the plan to watch the Hilton fireworks on the beach.
とても気持ちのいい時間を持てました!内容がわからずに連れて行った姪と義妹も大感激!船に乗船する手前のビーチですぐそばに亀に会って、出航したらその亀?が少し沖で泳いでるのが見れたし、サンセットは最高にキレイだったし・・・何回もハワイには行っていますが、初めてのワイキキでのクルーズだったし思った以上に感動しました。ただ、内容はサンセット見た後、ワイキキの光輝く夜の風景を見て帰ると書いてあったのに、わりと早く帰ったので、その後ビーチでヒルトンの花火を見る予定が時間がありすぎて止めたのが残念でした。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2013/10/23 |
| Activity Date: | 2013/10/11 |
Reviewed by: Camry
If you're visiting the Kona side of the Big Island, this dinner cruise is a MUST! It has it all: beautiful coastal views as you sail down to the Captain Cook monument, knowledgable guide who provides interesting historical information about the island (my husband and I love to learn new things), friendly/service-oriented staff, great dinner buffet, and a free premium drink! It was so relaxing and not too short of a cruise (but also not too long). We had a great time! Definitely would do it again.
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2013/10/22 |
| Activity Date: | 2013/10/19 |
Reviewed by: NARITA TAMAKI
I had been on daytime yacht trips before, but this was my first time on a night yacht. The sunset was beautiful. Unlike the daytime yacht, the ride was calm. There were no splashes of water.
今まで昼のヨットは乗っていましたが、始めて夜のヨットに乗りました。
サンセットはきれいでした。
昼のヨットと違いおとなしい走行でした。
水しぶきもかかりません。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2013/10/18 |
| Activity Date: | 2013/10/14 |
Reviewed by: msblock
It was a very fantastic and romantic night!
The top deck is amazing for catching sight of the city line and it's a great place to spend a romantic evening. You have a wonderful view of Diamond Head crater and the beautiful shores of Waikiki.
I chose the 3 star dinner cruise, food was great and the staff were entertaining and very professional. As soon as you arrive at the Aloha Tower the staff will take you onto the boat and direct you to the appropriate floor according to the package you select.
As you enjoy your dinner, they have a 2 man band playing local island music and latter they have a jazz duo with a saxophonist. At the end of the night that was a fun Polynesian show and they got everyone in the room up on their feet and dancing.
I would recommend this cruise to everyone, specially for the one looking forward to a romantic night!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2013/10/14 |
Reviewed by: Sheila from TN
We took the dinner cruise on our first night's stay here in Hawaii! It was the best start to our vacation that we could have had! The food was fabulous and the entertainment was superb! We would highly recommend this dinner cruise to kick off anyone's vacation here in the islands!!
| Rating: | |
|---|---|
| Packages: | Three Star Classic Steak & Lobster Dinner |
| Attended as: | Couples |
| Posted on: | 2013/10/14 |
| Activity Date: | 2013/10/11 |
Reviewed by: hawaii大好き
This was my second time participating, following last year's trip to Hawaii. The sunset cruise in Hawaii is typically enjoyed on a large ship while dining, but this tour is perfect for those who want to avoid a crowd of Japanese tourists and enjoy an open, thrilling cruise with unlimited drinks. The boat speeds out to sea quite quickly, making it quite exhilarating. With music playing, everyone gets into the groove. There are few Japanese participants, allowing for a unique camaraderie typical of foreigners, making this tour highly recommended. The crew also entertains with jokes, of course, in English... I realized that having at least a basic level of English conversation skills enhances the experience even more. I would love to join this tour again on my next trip to Hawaii.
去年のハワイ旅行に引き続き、2回目の参加でした。ハワイのサンセットクルーズは、大型船で食事を楽しみながらというのが王道。しかし、日本人だらけはイヤ、開放的でスリリングなクルーズを楽しみたい、お酒飲み放題がいい、という人にはもってこいのツアーです。結構なスピードで沖まで進むので、かなりスリリング。音楽をかけながら、みんなノリノリ。日本人は少なく、ガイジン特有の意気投合が楽しめるオススメのツアーです。クルーも冗談を交えながら、楽しませてくれます。もちろん、英語で・・・。日常会話程度の英語力があれば、さらに楽しめると痛感しました。次回のハワイ旅行でもまた参加したいツアーです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2013/10/13 |
| Activity Date: | 2013/09/30 |
Reviewed by: らいち
I was the only one participating alone, but I had a great time. I joined with the mindset that it would be fine to just take some photos. There were mostly foreigners, but everyone was lively and having fun. The sunset was beautiful, so I think it became a nice memory. However, it gets cold, so you'll need something to wear over your clothes, and women might find shorts a bit tight. I had a towel that I borrowed from the hotel, which worked perfectly as a lap blanket. I was also lucky to catch a glimpse of the rainbow. I would love to participate again, but next time with someone!
一人での参加は私だけでしたが楽しめました。
写真でも撮ってればいいやぐらいの気持ちで参加しました。
外人ばかりでしたが個々に陽気に盛り上がっていました。
サンセットがきれいだったのでいい思い出になったと思います。ただ寒くなるので羽織るもの必要とあと女性は短パンはきついかも。私はホテルから借りていたタオルがあったのでそれをひざ掛け代わりにしていたらちょうどよかったです。レインボーも運よくうっすら見れてラッキーでした。また参加したいです。でも次回は誰かと!!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Solo Travelers |
| Posted on: | 2013/10/12 |
| Activity Date: | 2013/10/09 |
Reviewed by: 船酔いロクンロー
Although the weather was unfortunate, the food was delicious, and the crew was enjoyable, I was very satisfied! ☆*:.。. o(≧▽≦)o .。.:*☆
I would definitely like to participate again next time.
あいにくの天気でしたが、食事も美味しく、クルーも楽しくて大満足でした☆*:.。. o(≧▽≦)o .。.:*☆
次回も是非参加させていただきたいです。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2013/10/08 |
| Activity Date: | 2013/10/02 |
Reviewed by: ken3des
The pleasant sea breeze and the setting sun felt absolutely wonderful. They kept offering us unlimited Mai Tais, and I ended up getting quite tipsy. The people I met were friendly, taking photos of each other! It was a fun time. I definitely recommend it for anyone who isn't prone to seasickness.
心地よい潮風と沈んで行く夕日が最高に気持ち良かったです。飲み放題のマイタイもどんどんすすめてくれて、結構酔ってしまいました。一緒になった方々もフレンドリーで写真を撮ってあげたり撮られたり!楽しい一時でした。船が弱い方以外なら是非おすすめです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2013/10/06 |
| Activity Date: | 2013/09/15 |
Reviewed by: mahalo
We participated as a group of five adults. We arrived about 15 minutes before check-in and were waiting in line, but we were told to step aside because "the reservation is only for two people." I mentioned that we had already completed payment for five and presented the printed voucher, but they said they needed to confirm with the captain, so we were made to wait on the beach until just before departure. In the end, we were able to board, but the boat was nearly full, and there were no seats available together, so the five of us had to sit separately, which diminished the enjoyment.
The view of Waikiki and Diamond Head from the sea was beautiful, and the breeze was pleasant. Although there were many clouds that day and it wasn't a beautiful sunset, I think the tour content would have been good if there hadn't been any troubles.
Also, after making the reservation, I received emails for confirmation and re-confirmation, but I would have appreciated it more if I had been informed about the total cost breakdown based on the rate used for calculation.
Having participated in various tours before, this was the first time I experienced something like this, so I rated it two stars.
大人5名で参加しました。チェックインの15分位前には到着し、並んでいたのですが、「予約が2名でしか入ってない」とのことで、列を外れて待つように言われました。5名分の支払いは終わっています!と言って印刷して持っていたバウチャーを差し出しましたが、キャプテンに確認しないとダメだとのことで、出航直前まで浜辺で待たされました。結局乗船出来ましたが、ほぼ満席で、まとまって空いている席がなく、5人はバラバラに座ることになり、楽しさ半減しました。
海から眺めるワイキキやダイヤモンドヘッドの景色はきれいで、風も気持ちよく、当日は雲が多くてきれいなサンセットではありませんでしたが、トラブルがなければツアー内容は良かったと思います。
あと…申し込み後に予約確認、再確認とメールをいただきましたが、いくらのレートで計算されたのか、ツアー総計の明細をお知らせ頂ければもっと良かったかなと思います。
今まで色々なツアーに参加して、初めての出来事でしたので今回は辛口で星2つとさせていただきました。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2013/10/06 |
| Activity Date: | 2013/09/30 |
Reviewed by: チャオ
The winds and waves of Waikiki that you can't experience on a large ship. It was a wonderful time, as if I were in a scene from a movie, with two cool men steering the yacht and entertaining us. There were only two groups of Japanese people, while the foreigners were dancing to the music and everyone was really into it. Just watching was fun. This was a tour that made me feel like, "This is Hawaii!"
大きな船では味わえない、ワイキキの風と波。
かっこいい男性二人がヨットの舵取りと接待をして、まるで映画のワンシーンの中にいるような素晴らしい時間でした。日本人は二組だけで、やはり外国の方は音楽にあわせて踊ったり、皆ノリノリでした。見ているだけで楽しかったです。
これがハワイ!と感じられるツアーでした。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2013/10/05 |
| Activity Date: | 2013/08/21 |
Reviewed by: ぴおハワイん2
We participated as a family, from our 5-year-old and 2-year-old children to those over 70. It was a voyage that the kids could enjoy with excitement. The sunset was amazing! We want to join again!
5才と2さいの子供から70才過ぎまで家族で参加しました。
子供もキャッキャと楽しめる航海でした。
サンセットも最高!また参加したいです!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families with Young Children |
| Posted on: | 2013/10/05 |
| Activity Date: | 2013/09/20 |
Reviewed by: ぴおハワイん
The all-you-can-drink Mai Tais were great, and I got to see the best sunset while enjoying the refreshing breeze from the yacht! It was also nice that there were not many Japanese people around.
マイタイ飲み放題で、最高のサンセットが見れて、ヨットの風が気持ち良く凄く良かったです!日本人が少なかったのも良かったです
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2013/10/05 |
| Activity Date: | 2013/09/17 |
Reviewed by: ひっちん
On the evening of the day I arrived in Honolulu, I quickly made a reservation for a cruise. I enjoyed my first cruise in Hawaii! The two male staff members were cheerful and lively. The sky and ocean were a brilliant blue, but as the sun began to set, Waikiki, Diamond Head, and the sparkling surface of the water created a beautiful scene, making me feel very happy from the very first day!
ホノルル到着した日の夕方、早速クルーズの予約を入れました。ハワイで初クルーズを楽しめました!男性2名のスタッフも明るく盛り上げてくれてました。真っ青な青空と海でしたが、少しずつ夕日が沈んでいき、ワイキキ、ダイアモンドヘッド、キラキラと光る水面と、とても美しくて初日からとても幸せな気分になりました♪
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2013/09/29 |
| Activity Date: | 2013/09/04 |
Reviewed by: Natsuyo
This was my third time in Hawaii, but my first cruise.
I made the reservation online, and the duration was only two hours, which was short and convenient.
The price was reasonable, and it had good reviews.
The meeting point was easy to find since it was at the hotel beach.
I read online reviews and thought it would be rocky and wet, so I didn't bring my DSLR camera, but it didn't rock or get wet at all.
There were only foreign groups and couples; we were the only Japanese family.
I had anticipated this from the reviews I read beforehand.
The explanations were all in English, so I could only understand them through nuance, but both crew members were cheerful nice guys.
With free drinks and pleasant music playing, the view of Waikiki, Diamond Head, and the changing beauty of the sunset from the sea was truly wonderful.
My daughters made friends with participants from a tour from Australia and seemed to realize the importance of learning English.
I had a great experience at the end of the trip.
I thought I would like to go on this cruise again on my next trip.
ハワイは3回目ですが、初クルーズでした。
ネットで予約出来て、時間も2時間と拘束時間が短く、
料金も手頃で評判が良いものにしました。
待ち合わせの場所もホテルのビーチなのでわかりやすかったです。
ネットでの評判を読んで、揺れて濡れると思って一眼レフカメラを
持って行かなかったのですが、全然揺れも濡れもしませんでした。
外国人の団体やカップルばかりで、日本人ファミリーは私たちだけでした。
これも事前の評判でよんでいたので、想定内でした。
説明が全て英語だったので、ニュアンスでしか理解できなかったのですが、
クルーは2人とも陽気なナイスガイで、フリードリンクで
心地よいミュージックも流れ、何より海上から見るワイキキの街や
ダイヤモンドヘッド、刻々と変わるサンセットの美しさは
非常に素晴らしかったです。
娘たちはオーストラリアからのツアー参加者と友達になり、
英語を学ぶ大切さを身をもって感じてくれた様子です。
旅の最後にとても良い体験が出来ました。
次の旅行でもまた乗りたいなと思いました。
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Families |
| Posted on: | 2013/09/22 |
| Activity Date: | 2013/08/27 |
Reviewed by: Carmen
Absolutely loved the dinner cruise. It was the height of our vacation! The staff was friendly and courteous. The food was Delicious and the entertainment was superb!! From beginning to end-FABULOUS!!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2013/09/21 |
| Activity Date: | 2013/09/01 |
Reviewed by: aloha spirits
It was truly refreshing once we set sail from the beach! We went as far as we could see the views of Hawaii Kai and then turned back. As we headed west, the sun began to set, and we were able to enjoy the most beautiful sunset. It was the perfect moment while sipping on a Mai Tai. I would love to participate again.
浜から沖へ出て、セイリングが始まってからは、爽快そのものでした!ハワイカイの景色が見えるあたりまで行って引き返し、西に向かった頃から太陽が沈み始め最高の夕陽も鑑賞できました。マイタイを傾けながらの最高のひと時でした。また参加したいと思っています。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2013/09/19 |
| Activity Date: | 2013/08/27 |
Reviewed by: くりきんとんとん
You can enjoy a luxurious time on the boat that you can't experience in Japan. This was my second time using the service, and no matter how many times I go, watching the sunset slowly while enjoying music, the breeze, and drinks on the boat is the best experience. There are many guests, and at first, you sit in a designated spot, but once you're out at sea, you can move around freely. Please make sure to experience that moment at least once.
とにかく日本では味わえない優雅な時間を船の上で過ごせます。
今回2回目の利用でしたが、何度行っても船上での音楽、風、お酒がある中でゆっくりと夕日が沈んでいくのを眺めるのは最高の時間です。
たくさんの利用客がおられ、最初は決まったところに座りますが沖へでれば自由に移動できます。
是非一度あの瞬間を味わってください。
なんて美しい夕日でしょう!
What a beautiful sunset!
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Couples |
| Posted on: | 2013/09/13 |
| Activity Date: | 2013/09/08 |
Tips and suggestions
Reply from activity provider
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We sincerely apologize for not being able to provide a smooth experience during your trip. It is truly regrettable that our staff's lack of understanding resulted in delays for you. To prevent similar issues in the future, we will thoroughly manage reservations and strive to provide satisfactory service to each and every customer. Regarding the exchange rate, we currently do not have information to provide to customers, but we appreciate your valuable feedback and will work on improvements going forward. Thank you very much for taking the time to share your thoughts after your return home.
この度はせっかくのご旅行中にスムーズにご案内することが出来ず、大変申し訳ございませんでした。スタッフの理解不足により結果としてお客様をお待たせしてしまったとの事、誠に残念でございます。今後同じような事が発生しないよう、予約管理を徹底すると共に、お客様1人1人へご満足いただけるサービスをご提供するよう尽力させていただきます。為替レートにつきましては現在お客様へのご案内はございませんが、お客様からの貴重な意見として受けとめ、今後の改善に努めさせていただきます。ご帰国後の貴重なお時間を割いてのご投稿、誠にありがとうございました。