Big Island
It was a great snorkeling experience. They did a great job all around. Seeing Dolphins is a guarantee. They hang out just off the coast on the way to and from the snorkeling location. The food they served was great and included (breakfast/lunch). They provide some drinks for free with the food. Any smoothies or alcoholic drinks you must pay for and there is a bar on the boat for that. They provide rash gaurds, towels, fins, snorkels, various floatation devices (noodles, boards, etc...). I did start feeling a little sea sick and missed out the last 15 min of water time before we headed back. So I would recommend taking some Dramamine if you get motion sickness.
This is not just about the tour content; it's a bigger issue. I used your service in August, and although I made a proper reservation for four people from Japan, only two reservations were actually confirmed, and the remaining two ended up being walk-ins on the day of the tour. Due to the pricing situation, I emailed Veltra after returning home, but I have been ignored regarding this matter. I will not be using this company in the future.
ツアー内容どうこうの話ではなく、それ以前の問題です。8月にお世話になったのですが、日本からきちんと4名の予約をしていったのに、実際予約が2名分しかとれていなく残りの2名は当日予約になってしまいました。料金の兼ね合いもありveltraさんに帰国後メールを入れましたがそれに関しては無視されています。今後この会社を使うことはありません。
Thank you very much for participating in the tour.
However, we sincerely apologize for the inconvenience caused during your trip.
As mentioned in a separate email, your reservation was made for four people in our system, but it seems that the operating company mistakenly secured seats for only two people. Our staff noticed on the day of the tour that your reservation was for four people and that you had paid for it, and they canceled the additional two seats on the spot.
It is truly regrettable that what should have been a wonderful memory from the snorkeling cruise turned into a bitter experience due to our reservation management error. We also apologize for the delayed response to your review. We have taken strict measures to ensure that the operating company does not cause any inconvenience to customers due to such reservation errors in the future.
We take your feedback seriously and, together with the operating company, will strive to improve our services further. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、せっかくのご旅行中にご不便おかけし、大変申し訳ございませんでした。
別途メールにてご連絡させていただきましたが、お客様のご予約ですは弊社のシステム上では4名様にてご予約いただいておりましたが、催行会社側にて誤って2名様で席を確保していたようでございます。当日中にスタッフがお客様のご予約が4名様でお支払されていることに気が付き、追加でご予約いただいた2名様分につきましてはその場でキャンセルしたとのことでした。
せっかく楽しみにしていただいたシュノーケリングクルーズであったにも関わらず、予約管理不備により良い旅の思い出になるべきところが苦い思い出へ変わってしまったこと大変心苦しく感じております。また体験談にご投稿いただいたにも関わらずご返信が遅くなりましたことお詫び申し上げます。催行会社にはこのような予約不備にてお客様にご迷惑をおかけすることがございませんよう厳重注意させていただきました。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
What a wonderful guided tour. Staff so helpful and fun to hang with. Perfect spot to just snorkel and watch fish and coral reef below. Enough time for snorkeling allowed. Would recommend to anyone.
We were lucky enough to see dolphins by chance, but I felt that encountering them depends on luck since we didn't forcefully search for or chase them. The boat swayed, but it was a large vessel, so I felt safe. The restrooms were clean, and the staff members were kind (they can communicate in English).
私たちは偶然イルカを見ることができましたが、無理にイルカを探したり追いかけたりすることをしないので、イルカに遭遇できるかは運次第かな?と感じました。
船は揺れますが、大きな船なので安心でした。トイレもキレイで、スタッフの方々も親切でした。(英語対応ですが)
There are many fish in the shallow area. I was surprised when I was surrounded by yellow tangs.
It's also recommended for energetic kids to slide down from the boat's slide or jump off the diving board.
If you're not confident or worried about getting tired, you can wear a floatation belt around your torso for peace of mind.
Breakfast and lunch are enjoyable on the boat. The meat for the lunch burgers is freshly grilled on the boat and delicious.
I also got to see dolphins.
浅い方に魚がたくさん。キイロハギに囲まれた時はびっくり。
船から滑り台で滑り降りたり、ジャンプ台から飛び込んだり、元気なお子さんにもオススメです。
自信ない人、疲れるのが心配だあれば胴体に巻く浮きのようなベルトつければ安心。
朝食も昼食も船上で楽。お昼のハンバーガー用のお肉は船上焼きたてで美味しいです。
イルカにも会えました。
Very friendly and helpful crew.
Good food
Very nice boat
Great tour to relax and see tropical fish
We enjoyed watching the spinner dolphins
I highly recommend it!
Thank you for taking your time to review your tour. We are happy you enjoyed yourselves. Mahalo Nui Loa!
Absolutely a must do!!! For entire family. Captain John was marvelous!!
About 10 minutes after departing from Kona, we encountered dolphins.
After about 20 minutes, we proceeded to the diving point.
We played with colorful fish, slides, and inflatable rings that delighted the kids.
I was satisfied to see my child, who was not fond of deep water, happily swimming without any signs of anxiety.
コナを出港して10分程でイルカに遭遇
20分程船を進めてダイビングポイントへ
色取り取りな魚と、滑り台や子供が喜ぶ浮き輪で遊びました。
深い海が苦手だった子供が楽しそうに不安な様子もなく泳いでる姿に満足しました。
All around the trip was excellent even better then we even expected. Everyone was so nice it was so fun and exciting and we saw dolphins which was amazing.
Glad you guys had a good time!
I participated in a morning tour. It took less than an hour on a larger boat to reach the snorkeling point. There were chairs and tables in the cabin on the first floor where we could have breakfast and lunch, and since there was only one snorkeling spot, we were able to relax and enjoy it. The water at the spot was clear, and there were plenty of fish.
午前中のツアーに参加しました。大きめの船でシュノーケルポイントまで1時間弱。
1階の船室で椅子・テーブルがあり朝、昼飯が食べれ、ポイントも一か所なのてゆっくり出来て良かったです。
ポイントも水が澄んでいて魚もいっぱいです。
I would recommend this for all ages that are good swimmers all the boat crew were qualified life guards and very helpful. I even seen some babies is tubes with their parents pushing them in the water. I had a great time
Captain Morgan (ikr) was exceptional. This tour was very personal. It's 6 people tops. So you don't feel crowded on the boat. Not like some of the other snorkeling excursions. I highly recommend this company :) They also stop at 2 spots. Instead of 1!!! We got to see dolphins too. Great times :)
Thank you for taking the time to review your tour. We are happy to hear you enjoyed yourselves and the crew treated you well.
Mahalo Nui Loa!
As an adult amatuer snorkeler, I felt so safe with these guys. Great trip, fun in the waters, great, amenities, and I'd be back for more.
My wife and I participated together. Due to traveling from Japan the day before, I was sleep-deprived, possibly because of jet lag, and ended up feeling seasick despite the boat not rocking much. I ate the breakfast bread served on board and saw dolphins from the boat, but other than that, I mostly slept.
However, my wife, who loves marine sports, was able to see several dolphins swimming very close by. When we anchored near a cape about an hour away from the pier in Kona, she was very satisfied as she used a snorkel to dive. It seems that for those who already enjoy marine sports, this tour offers a high level of satisfaction.
The staff, who at first glance appeared intimidating, were actually quite kind. While I was waiting for the restroom to become available on the boat, one of the staff quickly noticed and guided me to another restroom. Most participants were American families (Caucasian), but according to my wife, there was an elderly woman of Indian or Southeast Asian descent who seemed to struggle with swimming, yet the staff provided significant support for her diving experience. They are well-prepared to accommodate beginners. However, everything is in English, and they speak quite fast.
Since we were in open waters, there were concerns about sharks, but we were instructed to never stray far from the boat, ensuring safety.
So, originally, I would give this a five-star rating, but due to my seasickness, I have to deduct one star. Since it’s a morning tour, make sure to go to bed early the night before and get plenty of sleep.
妻と二人で参加しました。前日日本からの移動のため、時差ボケのためか寝不足のままツアー参加となり、大した揺れでもないのに私は船酔い。船内で出された朝食のパンを食べ、船内からイルカの姿を見た以外は、ほとんど寝ているという有様。
しかし、もともとマリンスポーツ大好きな妻は、すぐ近くで泳ぐイルカを何頭も見ることができ、コナのピアから1時間ほど船で移動した岬の近くに停泊したときには、シュノーケルを使って潜るなど、大満足。もともとマリンスポーツが好きな人には、かなり満足度が高いツアーのようです。
スタッフも一見コワモテに見えるお兄さんばかりでしたが、実際のところはかなり親切。私が船内のトイレが空くのを待っていたら、目ざとく見つけて別のトイレを案内してくれました。参加者のほとんどはアメリカ人(白人)の家族連れでしたが、妻によるとインドか東南アジア系の老婦人がいて、泳ぎが全くダメそうだったけどスタッフがかなりサポートして潜る体験もできたそう。初心者向けの対応もしっかりしています。ただし、全部英語です。しかもしゃべりが速い。
外洋なのでサメが怖いけど、船の周りからは絶対離れないようにとの指導もあり、安全性も確保されていたようです。
というわけで、本来星5つのことろ、私の船酔いのせいでマイナス1。朝出発のツアーなので、前日は早めに寝てしっかり睡眠をとりましょう。
It was disappointing that the sea wasn't very beautiful due to the cloudy weather, but I enjoyed a relaxing cruise and snorkeling. You need to get to the meeting point on your own (I took a round-trip bus. I got a bit flustered when I mistakenly went to the wrong bus stop on the way back). The staff primarily speak English, but if you print out your reservation details and show them at the counter, it's fine even if you can't speak English (I can't speak it at all). Also, I forgot to make the pre-call by the day before, but it was no problem when I arrived at the meeting point an hour early on the day of the tour. There seemed to be over 50 people on the tour, and we were the only Japanese, but the local staff were very accommodating and seemed familiar with Japanese people, so there were no issues.
当日は曇っていた為、海がそこまできれいではなかったのが残念でしたが、のんびりクルージングとシュノーケルが楽しめました。
集合場所までは自力で行く必要があります(往復バスで行きました。帰りのバス乗り場を間違えてちょっと焦りました)。スタッフは基本英語ですが、事前に予約内容を印刷していきカウンターで見せれば英語が話せなくても問題ありません(自分は全く話せません)。また、前日までの事前電話を忘れてしまっていたのですが、当日1時間早く集合場所へ行ったら問題ありませんでした。ツアーは50人以上いたようで、日本人は自分たちだけでしたが、現地スタッフは非常に対応が良く、日本人にも慣れているようで問題ありませんでした。
The main focus of this tour was on the water slide and jumps on the boat. A good activity for families with young children. The snorkelling was average, as was the snorkelling gear provided. Most people snorkelled only for about 20 minutes before getting back to the boat. We saw a lot of dolphins on the way back though, which was excellent. Overall, a good activity got families. As a young couple, we felt it was a bit too noisy for us.
This is a top day out .with a lovely Hawaii style breekie and lunch .,the best boat lots of room ,very professional done ,in a relaxed and fun filled day ,lots of Dolphins ,highly recommend
It was the most wonderful experience with my family. We went the morning program and the weather was great (not too sunny but not too cloudy). The staff crews and captain are wonderful to serve every single passenger. Ola, one of staff remembers our names and keep checking us often. Dolphins were waiting for our Body Grove boat and played with our boat both ways from/to the spot. The snorkeling was beautiful ever and the meals were also wonderful. My wife had a motion sickness and hard time to survive but all other four family members had life-long unforgettable memory. If you have motion sickness, better to prepare some medicine to prevent it. My kids enjoyed the high jumps. There are some waves. Thanks to Captain and all crews.
Mahalo for joining us! We're very pleased that you had a great time and appreciate your kind words! We hope you can join us again in the future!
I participated at the end of April with a total of six people: my family of four, plus my father and mother.
The one-hour boat ride to our destination was pleasant and enjoyable. Drinks and snacks were provided, and we could help ourselves. The staff were very cheerful and kind, efficiently preparing snorkels and fins in sizes that suited everyone.
Upon arriving at the bay with the Captain Cook monument, it was finally time for snorkeling. I was worried about whether my six-year-old daughter and my 66-year-old father would be able to participate, but there were plenty of floaties and body wraps available, so we could enjoy it with peace of mind. The water was a bit cold, but it was great to see so many colorful fish.
On the return trip, we encountered a pod of dolphins. Dolphins gathered from all around, swimming alongside the boat and jumping around us. We were able to see their cute appearances and behaviors for about 20 minutes, which was very moving.
I created many wonderful memories. Next time I visit the Big Island, I definitely want to join the Fair Wind snorkeling tour again. Thank you very much.
私は4月末に、家族四人&私の父と母、の合計6人で参加しました。
目的地に着くまでの一時間程、船の旅も気持ちよく楽しいものでした。ドリンクやスナックが用意されていて、自由に取りに行く形でした。
スタッフの方々もとても明るく親切で、それぞれにあったサイズのシュノーケル、フィンも手際よく用意してくれました。
キャプテンクックの記念碑がある湾に到着し、いよいよシュノーケルです。
娘は6歳、私の父は66歳だったので出来るか心配していましたが、浮き輪や体に巻き付ける浮具がたくさん用意されていたので、安心して楽しめました。海は少し冷たかったですが、カラフルな魚がたくさん見れて良かったです。
帰りの船ではイルカの群れに遭遇しました。あちこちからイルカがたくさん集まってきて、船と並んで泳いだり、周りでジャンプしたり、、
20分ほどイルカの可愛い姿や仕草が見れて、
とっても感動しました。
本当に素敵な思い出がたくさんできました。
次回、ハワイ島に行くときは必ずまたフェアウィンド号のシュノーケルツアーに参加したいと思います。ありがとうございました。
Great day, great crew. Extremely safety conscious company. We had a rough ride a fair way so it was good to feel in safe hands. Saw many dolphins and a few turtles too.
I have participated in snorkeling tours on all the islands in Hawaii, but this spot on the Big Island has the most coral and plenty of fish—it's truly a wonderful place! This is my third time, and I'm always very satisfied. The price is a bit high, but the boat is clean, the lunch is delicious, and it's very comfortable. There are various activities on the Big Island, but I definitely want to experience snorkeling in the ocean. I really recommend it! My 82-year-old father didn't go into the water, but he enjoyed just looking at the beautiful sea like he was on a cruise. I will definitely come back again.
ハワイでは全ての島でシュノーケリングツアーに参加してますが、
ハワイ島のここが1番珊瑚が多く魚もたくさんいて本当に素敵なスポットです♪
今回三回目ですがいつも大満足です。
ちょっと金額は高いですが、ボートもキレイだしランチも美味しいし
とても快適
ハワイ島は色んなアクティビティあるけどやっぱり海でシュノーケリングも体験しで欲しいです。ほんとにオススメ
82歳の父は海には入らないけどクルーズ気分でキレイな海を眺めているだけで楽しめました。
またリピートします
What a great day! Pros: The crew was friendly and helpful, the lunch was tasty and we saw a ton of fish. Our 5 year old had an amazing first snorkeling tour. The slide was a hit!
Cons : we didn't see any Dolphins or turtles but body glove can't control that.
Mahalo for joining us! We hope to see you again in the future!
I was able to enjoy snorkeling to my heart's content in the beautifully clear Kealakekua Bay. The crew members were all kind, and it was a wonderful experience. However, the meal was perhaps not what I would call a "luxurious BBQ lunch."
透明度抜群のケアラケクア湾で思う存分、シュノーケルを楽しめた。
クルーの方々もみな親切で素晴らしい経験が出来た。
ただ食事は「豪華BBQランチ」とは言い難かったかも。
After leaving the port, we immediately saw dolphins. Moreover, there was a large pod. They were jumping as well. Some dolphins were chasing after the boat.
出港後、すぐにイルカが見れました。
しかも大量の群れ。ジャンプも。
船の後を追いかけてくるイルカもいました。
ありがとうございます!また将来お会いできることを願っています!
Mahalo for joining us! We hope you can join us again in the future!
I was worried because I had my son who is under three years old, but all the children's floaties were available for free rental. The staff was friendly and accommodating, which made it enjoyable.
Both breakfast and lunch were delicious, and my son was happy.
The snorkeling spot had clear water and was a great experience. It seemed to be full, so the boat felt a bit crowded, but the amount of food was sufficient, and during snorkeling, everyone enjoyed their activities, so it didn't bother me at all. The restroom on the boat was clean. They also provided careful assistance for snorkeling beginners.
3歳未満の息子もいたので心配でしたが、子供用の浮き輪などすべて無料でレンタルできます。スタッフも気さくでフレンドリーに対応してくれて楽しめました。
朝食も昼食もおいしく、息子も喜んでいました。
シュノーケルの場所も水がきれいでいい経験でした。満員だったようで船上は少し込み合った感がありましたが食事の量も十分だし、シュノーケル中はそれぞれの行動を楽しむので全く気になりませんでした。船の中のトイレもきれいです。シュノーケル初心者にも丁寧に対応してくれます。
Unfortunately, I couldn't meet any sea turtles, but I was taken to a very beautiful sea. I had a happy time surrounded by colorful fish. The lunch was also very delicious, and I was able to fully enjoy it. The dive from the boat was exciting and left a lasting impression.
残念ながらウミガメには会えませんでしたが、とてもきれいな海につれていってくれます。
色とりどりの魚たちにかこまれて幸せな時間でした。
ランチもとてもおいしく、満喫することができました。
船からのダイブもエキサイティングで印象に残りました。
We had an amazing time, this was our favorite excursion while in Hawaii this trip. Next time that we visit it will be a do over! The snorkeling was great and the crew was super! If you are looking for a great outing I would encourage you to go out and spend a day with these guys and enjoy snorkeling
I took a taxi from the hotel in Kailua-Kona. I don't remember the exact price, but I think it was just over $30 including the tip. When I told the taxi driver "Keauhou Bay," he asked, "Which tour company?" so I said "Fair Wind," and he took me there. The driver also checked the return time at the tour desk and came to pick me up.
At Kealakekua Bay, I encountered a pod of dolphins. Two of them came right up to the front of the boat and even jumped. I'm not sure what the chances are of seeing dolphins, but it seems to happen fairly regularly.
As for snorkeling, while the fish population wasn't very dense, I think it was enjoyable enough.
The food was quite good for being served on a boat. However, it seemed that the coffee ran out halfway through, so it was disappointing that there were only cold drinks available during lunch.
Since you might be exposed to direct sunlight in some areas of the boat, I think it's a good idea to have a hat and a rash guard.
カイルア・コナのホテルからタクシーで移動しました。値段はうろ覚えなのですが、確かチップ込みで$30をちょっと越えるぐらいだった気がします。タクシーの運転手には「ケアウホウベイ」と言うと、「ツアー会社は?」と聞かれたようなので、「フェアウインド」と言ったら連れて行ってくれました。また、運転手の方はツアーデスクで帰りの時間をチェックして迎えに来てくれました。
ケアラケクア湾ではイルカの群れに遭遇しました。そのうちの2頭は船のすぐ先までやってきてジャンプまでしていました。どのくらいの確率でイルカに遭遇できるのかはわかりませんが、そういうことも普通にあるようです。
肝心のシュノーケリングですが、魚影はそれほど濃くはないですが、それなりに楽しむことができると思います。
食事は船の上でいただくにしては美味しかったです。ただコーヒーが途中でなくなってしまったようで、昼食時には冷たい飲み物しかなかったのは残念でした。
船の上では場所によっては直射日光を浴びることになるので、帽子とラッシュガードがあったほうが良いと思います。
Crew were a delight and right when you get into the water the snorkeling is amazing and full o wonder!! No board was a rep from Snuba offering scuba diving, if you get the chance, take it!!! Worth the extra payment and such a great memory!!!
My wife, her aunt, and I participated in this activity together. My wife's aunt is 75 years old and it was her first time snorkeling. The large boat was sleek and white, but we were the only Japanese among the staff and other guests, which made us a bit anxious... Although we couldn't communicate well, the staff was kind. My wife's aunt was able to safely experience snorkeling and saw yellow and blue fish. Unfortunately, it was cloudy and a bit windy, causing the boat to sway, and both my wife and her aunt got seasick before lunch, so they couldn't enjoy the delicious hamburgers. We didn't encounter a pod of dolphins, but on the way back to the port, four dolphins appeared at the stern of the boat, which made my wife's aunt very happy.
私達夫婦と妻の叔母の3人で参加しました。叔母は75歳でシュノーケリングは初めてす。真っ白でカッコイイ大型ボートでしたが、スタッフやお客さんの中で日本人は私達だけで不安・・・会話は通じなかったがスタッフは親切でした。叔母さんも無事シュノーケリングを体験し黄色や青い魚を見ました。残念ながら曇りと少し風がありボートが揺れて、昼食前に妻と叔母は船酔いで、美味しいハンバーガーを食べられませんでした。イルカの群れには遭遇できなかったが、帰港途中で船尾に4頭のイルカが現れ、叔母に喜んでもらえました。