Big Island
PLEASE READ, IT WILL HELP! Truthfully I was skeptical when the tour started, we were the last boat to the area and the last in the water and you could see everyone getting a little edgy seeing other groups experiencing the odd Manta whilst we were still on deck. The staff kept telling us to relax, it would be great. When we finally got in the water we waited a short while for the first Manta and it is exciting, however we didn’t know what was to come. Their plan worked a treat, the other boats all started to leave as they are
On strict timeframes (although we didn’t realise this with our heads down) and we were swarmed by Mantas. The crew counted 7, I thought there were more but perhaps that was my excitement. These giants come so close you can’t believe they don’t touch you belly to belly as they barrel roll. THIS IS AN UNBELIEVABLE EXPERIENCE. The crew are very careful not to damage the environment with their anchor placement and so respectful of the Mantas. I cannot recommend this experience or this operator enough.
STILL SMILING
Thanks for coming out with us Adam and for taking the time to write this great review! Sounds like you had a fantastic manta showing, we're happy to hear it. We appreciate you noticing all we do to provide this experience to the public as safely and respectfully as possible. We hope to get the opportunity to have you out with us again sometime soon.
It was the worst. First of all, the boat was probably over capacity. We were crammed in tightly, and those who couldn't sit had to sit on the steps. We were told to take off our flip-flops before getting on the boat. Those wearing water shoes were allowed to keep them on. For nearly 30 minutes, I was trying to avoid seasickness by staring into the distance in such a cramped space. When we arrived at the spot, we entered the water, but instead of swimming, we had to hold onto a rope and stay in a stretched-out position. (There was no space between us and the person next to us, so we were constantly bumping into each other.) Kicking our legs was prohibited. We had to maintain that position for about 50 minutes. It was really tough, and it got quite cold. I have experience with snorkeling and diving and was confident in my stamina, but this type of tour was a first for me, and I was quite exhausted.
Moreover, the descriptions stated things like "You can see mantas up close" and "First-timers will be well supported and feel safe!" and "The boat is comfortable," but the mantas didn't come close at all, there was no reassuring support, and a cramped boat with people so close together was anything but comfortable. It's understandable that mantas, being wild animals, might not show up, but it seemed like the divers below were trying to lure them in. However, the bubbles from their exhaled air kept rising towards us, making it impossible to see any mantas. I could only confirm the presence of a manta below with light about three times. After returning to the boat, someone ended up vomiting (which is understandable after maintaining that floating position for 50 minutes), but the tour staff aggressively washed the vomit away with water right at our feet. We almost ended up with "sympathy vomit," so we moved away from our seats. The vomit was not completely cleaned up, and there were remnants scattered at our feet. Later, we were told, "If you feel sick, please use this bucket." I think such information should have been communicated before departure. The person who vomited likely didn't have any instructions on where to go, which is why they ended up vomiting on the boat. I couldn't walk barefoot over the scattered vomit, so I had to stand instead of sitting. There was no consideration from the tour staff regarding this, and we ended up sitting on the hard ground on the way back. Although there were cushions on the seats, we endured about 30 minutes on the hard ground while being rocked by the rough waves. It was really tough.
To begin with, they packed us in over capacity, so there was no preparation for emergencies like this. Despite paying a good amount, we ended up sitting on the ground on the way back, which was just the worst. They mentioned that light snacks would be provided, but all we got were peanuts. The tour was from 5:30 PM to 9:00 PM, so I was expecting a simple dinner (like sandwiches or burgers), but peanuts... I was really frustrated with this tour despite paying a good amount. If they are going to provide details about the tour, they should specify what kind of viewing method it involves and that the light snacks are not a dinner, so we should eat beforehand. For those hoping to swim with mantas, please be careful, as that is not the case.
最悪だった。まずボートは恐らく定員オーバー。キツキツに詰められて、さらに座れない人は段差に座る羽目に。ビーチサンダルはボートに乗る前に脱ぐように言われます。海用シューズを履いていた人はそのままでOKでした。30分近く窮屈な中、船酔いしないように遠くを眺めてました。ポイントについて海に入りますが、泳ぐのではなく紐に捕まって蹴伸びの状態。(隣の人との間隔がないので常にぶつかってます)足をバタつかせるのは禁止。そのまま約50分キープする体制です。とにかくその体制はきついです。そしてかなり冷えます。シュノーケルやダイビングをよく体験していて体力には自信がありましたが、このような体制のツアーは初めてだったのでかなり疲れました。そして、記載されていた【マンタが手の届く程近くで見れる】や【初めての方もしっかりサポートで安心!】【船上も快適】など書いてありましたが、マンタが手の近くまで来ることもなく、安心のサポートもなく、あんな人と人が密着してる窮屈な船上が快適なわけありません。マンタは自然の動物なので、現れなかった。と言うのは仕方ないですが、ダイビングの人が下でマンタをおびき寄せてたみたいですが、その人たちが吐く空気の泡が私たちの方に上がってくるので全くマンタを見ることができませんでした。3回くらい下にいたマンタを光で確認できた程度。そして船に戻ってから吐いてしまった人がいて(流石に50分も浮いた状態をキープするのは気持ち悪くなるのでそれは仕方ないですが)その人のゲロを私たちの足元にツアーの人が水で勢いよく流してきました。貰いゲロをしそうだったので私たちは席から離れました。ゲロは完全に処理されず、足元には流れきれなかったものがあちこちに。そしてあとから「気持ち悪い人はこのバケツに吐いてください」と。そういうのは出発前に伝えるべきだったと思う。吐いた人もそのような説明がなく、どこに吐いていいかわからなくて、船の上に吐いてしまったのだと思う。そして散らばったゲロの上を裸足で歩くのはさすがに私にはできなかったので、座る場所を奪われ立っていました。それに対してツアーの人たちの配慮がなく、私たちは地べたに座って帰りました。イスにはクッションが敷いてありますが、私たちは硬い地べたの上で荒波に揺られながら約30分間も耐えていました。本当にきつかったです。そもそも定員オーバーで人を詰め込んでいるから、万が一のこういう時の備えがない。いい金額を払っているのにもかかわらず、帰りは地べたに座る羽目なんて最悪すぎました。そして軽食が出ると書いてありますが、出してきたのはピーナッツ。17:30〜21:00までのツアーだったので、簡単な夜ご飯(サンドイッチやハンバーガー系のもの)が配られるのを期待していましたが、ピーナッツって、、、って思いました。とにかくいい金額を払っているのに、このツアーにはイライラしかしませんでした。ツアーの詳細を記載するなら、どのような見学方法なのかとか、軽食は夕食ではないから済ませて来いなど書いておくべきだと思います。マンタと一緒に泳げると思って参加を希望している人は、そうではないので気をつけてください。
Thank you for your valuable feedback.
While there was no fact of exceeding the boat's capacity, it seems that due to the safety measures for the night snorkeling, not allowing guests to sit on the outer tube part of the boat inevitably made it feel cramped. I sincerely apologize for any inconvenience this may have caused. In response to your comments, we will consider lowering the tour capacity below the boat's regulated limit.
I also deeply apologize for not adequately addressing the needs of those who felt unwell. We will ensure to provide guidance to everyone at the beginning of the tour moving forward.
Regarding the refreshments on board, guests are able to choose from a selection of juice, chips, and cereal bars. However, as you pointed out, the term "light snacks" could lead to misunderstandings, so we will revise the wording on our website.
Additionally, while we do inform guests about the necessity of raising their legs during the pre-briefing, it may not always be the most comfortable position. Although it was a requirement for swimming with wild mantas, if our guides had checked in more frequently on guests' conditions, it might have allowed for a more enjoyable night snorkeling experience. I apologize for the lack of consideration.
We take your candid feedback seriously and will strive to make our tours more comfortable for everyone in the future. Thank you very much for your valuable time.
貴重なご意見をいただきありがとうございます。
船の規定の定員オーバーであったという事実はございませんが、ナイトシュノーケルということで安全にご移動いただくため船の外のチューブ部分に座らないようにすると、必然的にお船が窮屈な状態になってしまったようです。ご不便な思いを強いてしまい大変失礼致しました。お客様のご意見を受け、ツアーの定員を船の規定の定員より下げることを検討致します。
また、気分を悪くなされた方へのご対応が至らず大変申し訳御座いませんでした。今後はツアーの始めに皆様にご案内させていただくように致します。
船上でのお召し物については、ジュースに加えチップスとシリアルバーのボックスからお好きなものを選んでいただいておりますが、お客様の仰られる通り、「軽食」という記載では誤解を招きかねないため、サイト上での記載を改めさせて頂きます。
また、事前のブリーフィングで足を上げる体制の必要性についてもご案内はさせていただいておりますが、楽な姿勢かと言われると必ずしもそうではないかと思います。野生のマンタと泳ぐために必要な条件であったとはいえ、もう少しガイドが頻繁にお客様の体調やコンディションについてお声掛けをできていれば快適にナイトシュノーケリングをお楽しみいただけたかもしれません。配慮が足りず失礼致しました。
お客様の率直なご意見を真摯に受け止め、今後皆様により快適に楽しんでいただけるツアーになるよう精進してまいります。貴重なお時間をいただき、誠にありがとうございました。
I understand that it's nature and you can't control it, but honestly, I was expecting to see a bit more, so I felt a bit unsatisfied. We floated on the surface for over 40 minutes, catching sight of a manta ray three times at the edge of our vision, and towards the end, one manta passed quite far below our group. We were so disappointed with the lack of sightings that when we finally saw one, we were like, "Wow!"
The guide was very considerate and polite, which was great. I want to improve my luck with manta rays and try again. There was a little girl, around elementary school age, in our group who started to cry from the cold halfway through. The night sea can be tough for small children.
Also, I think it's a good idea to prepare tips for the local staff. After returning to the port, the guide mentioned, "If you'd like to give something to the driver," and some people were caught off guard. It's not something you have to do, but being able to do this smoothly feels smart. On the day, you will be taken care of by about three to four people, including the guide, the boat driver, and the shuttle staff, so I recommend it.
自然の生きもの相手なのでしょうがないと分かってはいるものの、正直もう少し見られるかと思っていたので物足りない感。
40分以上海面を漂って、視界の端にマンタをとらえること3回、終わり頃に1度だけ自分たちのグループの下(かなり下)をマンタが通過していきました。あまりに見られなかったので、そのときには「おおっ!」となりましたが…。
ガイドさんは気遣いのある丁寧な方でとても良かったです。自分のマンタ運を高めて、またチャレンジしたいです。
一緒のグループで参加されていた小学生くらいのお嬢さんが、途中から寒い寒いと半泣き状態でした。夜の海は小さいお子さんにはつらいかもしれません。
また、現地スタッフさんへのチップをご用意されておくと良いかと思います。帰港後ガイドさんに「運転手さんに良かったら」と言われ、あわてている方も。必ず渡すべきものではありませんが、こういうのがすっとできるとスマートな気がします。ガイドさん、船の運転手さん、送迎のお兄さんなど、当日は3〜4名の方にお世話になりますので、ぜひ。
ALOHA!! Thank you for participating in Manta University this time. Unfortunately, we weren't able to see many wild mantas, but please do come again next time. All of our staff are looking forward to your visit. MAHALO!!
ALOHA!! この度はマンタ大学にご参加いただきありがとうございました。残念ながら今回は野生のマンタをあまりご覧いただくことができませんでしたが、またの機会に是非いらしてくださいね。スタッフ一同お待ちしております、MAHALO!!
Great experience knowledgeable guides. Whole operation runs smooth. Definitely touristy but there is a reason it’s so popular! Book it! 10/10 would recommend. Beautiful experience. Such great animals.
Thankyou for the kind review and getting to experience this with us, we hope you can join us on your next visit. Mahalo Nui Loa!
On the day, it was quite difficult to find dolphins. The guide communicated with other boats and made every effort to search for them. As a result, we were able to see a rare bottlenose dolphin just in time, and I am grateful for that encounter.
However, it felt more like "seeing dolphins swimming underwater" rather than "swimming with dolphins." Also, when the search for dolphins takes a long time like this, there is hardly any time left to enjoy snorkeling. If you don't take that into consideration, you might feel a bit disappointed.
Additionally, I personally didn't have any tips prepared, which I regretted. While it's not something you have to pay, I think it's nice to give a little something to the guide and the boat driver who worked hard for us. It would be smart to prepare a tip in addition to the fee.
当日はなかなかイルカが見つからず…。ガイドさんが他の船と連絡を取り合い、心をつくして探してくださいました。結果、ぎりぎりのところで珍しいバンドウイルカが見られ、出会いに感謝です。
ただ、「イルカと泳ぐ」ではなく、「水中で泳いでいくイルカを見る」イメージになります。また、今回のようにイルカ探しの時間が長くなると、シュノーケルを楽しむ時間はほとんどありません。それらを了承しないと空振り感があるかも。
また、私的にはチップの用意がなく、しまったなぁという思いです。払わないといけないものではないですが、いろいろ考えて動いてくださったガイドさんや船の運転手さんにぜひ心付けを。代金とは別に、チップをご用意をされていくとスマートかと思います。
In the summer sea, you can enjoy the sunset and stay in the water for 45 minutes without it being too cold. They keep the lights on in the water, so many manta rays swim close by. They spin around right in front of you, showing off their playful spirit. On the boat, there are light snacks available, such as drinks, fruits, and chips. It's all in English, but it's easy to understand and fun. If you're prone to seasickness, taking motion sickness medication is a must. Keauhou Bay is quite far, so it's fine for those staying at the Sheraton, but others will need to rent a car.
夏の海、サンセットもみれて、そんなに冷たくない海で45分つかります。
海ではずっとライトをつけてくれるのでたくさんのマンタが近くを通ってくれます。
目の前でくるくる回ってくれたりサービス精神旺盛でした。
船では飲み物やフルーツ、チップスなどの軽食サービスもあります。
英語オンリーですが、わかりやすいし楽しいです。
船酔いしやすい人は酔い止め必須です。
ケアウホウベイはかなり遠いので、シェラトンの人は隣でいいけどそれ以外の宿泊の人はレンタカーが必要ですね。
私たちに参加していただき、マンタツアーのレビューをしていただきありがとうございます。マハロ。
Thank you for joining us and taking the time to review your manta tour. Mahalo
I was able to see one manta ray. I feel like if the briefing had been more thorough, I could have seen many more manta rays right in front of me. It's a shame.
マンタは1枚見れました。
グリーフィングをもっとしっかりやっていればもっとたくさんのマンタを目の前で見れた気がします。
残念です。
About 30 minutes before the gathering time, there were quite a few people in line, and in total, I think there were over 200 people at a glance. The buffet area was very small, and we had to go to each table to get our food. The taste was okay, but I didn't feel like going back for seconds. Beer and other drinks were all-you-can-drink.
The show itself was average, and it didn't really get the whole venue excited. From the poolside, depending on the room, you can see it better than being in the venue. Since we were staying at this hotel, I felt that it would have been sufficient to watch from the poolside.
集合時間の30分前には結構多くの人が並んでいて、最終的には軽く見ても200人以上はいたと思います。ビュッフェ会場はとても小さくて、テーブルごとに料理を取りに行かされました。味はまあまあでしたが、私はおかわりがほしいとは思いませんでした。ビールなどは飲み放題です。
ショーの内容は普通で、会場全体が盛り上がるというほどではありません。
プールサイドからも、部屋によっては会場にいるより、しっかり見ることができます。私達はこのホテルに泊まっていたので、申し訳ないですが、これならプールサイドからで十分だったなあと思いました。
This was my second time participating. Although only English is spoken, they responded politely even with my broken language, which made me feel at ease. My 6-year-old and 8-year-old had a blast sliding down the slide on the boat and jumping off the diving board. The hamburger lunch, with burgers grilled on the boat, was also fantastic. I will definitely participate again when I go to Hawaii Island.
今回は2回目の参加でした。英語しか通じないですが、片言でも丁寧に対応してくれて、安心して参加できます。6歳と8歳の子どもも船の滑り台から滑ったり、飛び込み台からジャンプしたりと大はしゃぎでした。船上で焼いてくれるハンバーガーをはさんでのハンバーガーの昼食も最高です。またハワイ島に行く時は参加します。
We participated with our 11-year-old child. The guide took the child's hand and helped with snorkeling, allowing us beginners to enjoy it as well. Since dolphin swimming can be suspended at any time due to regulations, I recommend experiencing it sooner rather than later.
11才の子どもも一緒に参加。ガイドの方が子供の手をとりシュノーケリングをしてくれたので、初心者の我々も楽しむことができました。ドルフィンスイムは法規制でいつ中止になってもおかしくないようなので、早めに体験しておくのがお薦めです。
There were hardly any Japanese people, but all the staff were kind, and other customers were well-mannered, making it very comfortable. The cruise goes further than I expected, so I was really satisfied. The meals weren't particularly luxurious, but considering the price, they were sufficient. The live performance was very pleasant, and I'm really glad I participated.
日本人がほとんどいなかったのですが、スタッフが皆親切で、他のお客さんもマナーを守っていて、とても快適でした。思ったより遠くまでクルーズするので、本当に満足出来ます。
食事はそれ程豪華ではないですが、あの料金から考えたら充分かな?
生演奏もとても心地よく、参加して本当に良かったです。
You're just floating with a snorkel and holding onto a float for 45 minutes. It gets really cold, so it might be tough for those who aren't very fit or for small children. We did get to see manta rays, which was impressive, but we only saw about six in 45 minutes, and the water wasn't very clear either. Since we did see the manta rays, I'll give it three stars.
By the way, the "noodle" refers to the stick-shaped float that is given before entering the water. Haha!
45分シュノーケルを付けて浮き輪につかまって浮いているだけです
すごく冷えるので、体力が無い方や小さい子にはキツイかもしれません
マンタは観れて大迫力でしたが、45分で6匹くらい、、、海もあまり綺麗じゃありませんでした
一応マンタ観れたので、星3です
因みに、ヌードルは海に入る前に渡される棒状の浮き輪の事です笑
レビューを書いていただきありがとうございます。エイを見ることができて嬉しいです。少し肌寒くなることがあるので、ショートウェットスーツを用意しています。海の状況は常に変化するため、ツアーの前に予報について相談したい場合は、いつでもオフィスに電話やメールでお問い合わせください。アロハ!
We appreciate you taking the time to write a review. We're glad you got to see the rays. It can get a little chilly, which is why we supply shortie wetsuits. Ocean conditions change constantly when booking you can always call or email into the office to discuss forecast prior to your tour. Aloha!
Since it’s nature, there are days when you might not see dolphins, but I was able to see them about three times! They were incredibly fast. Additionally, I also got to see a manta ray. My husband said he even heard the dolphins' voices.
Thank you, Nawata, Naoko, and Rei. Since I can’t swim, I was able to see the dolphins thanks to Naoko pulling me toward them. The breeze on the water felt so good. The time flew by. I also really enjoyed the stories about warriors and scary tales with Rei. By the way, Rei was quite handsome! I want to see whales too, so if I can go back to the Big Island, I would love to join this tour again.
自然相手なので日によってはイルカに会えないこともあるということでしたが、なんとか3回ほどイルカを見ることができました!すごいスピードでした。さらにマンタも見ることができました。夫はイルカの声も聞いたそうです。
なわたさん、ナオコさん、レイさんありがとうございました。泳げない私はナオコさんがイルカの方に引っ張って行ってくれたおかげでイルカを見ることができました。海上の風がとにかく気持ち良かったです。あっという間の時間でした。レイさんとの武将や怖い話もとても楽しかったです。とにかくレイさんがイケメンでした笑。クジラも見てみたいので、またハワイ島に行けたらこちらのツアーに参加したいです。
The show itself was good. I felt that the variety of dishes was a bit lacking, and there seemed to be a limited selection of drinks. I also thought the prices were a bit high.
ショー自体は良かったです。
料理の種類が少し物足りないのと、飲み物の種類が少なかった気がします。料金的に少し高かったように思います。
A typhoon was approaching, and the dolphins were somewhat far away, so we had to travel about 45 minutes from the meeting point, which is a distance we rarely go. Thanks to that, we were able to encounter a pod of dolphins. It was very enjoyable to see the dolphins jumping and swimming right in front of us. The guides were all friendly, and the conversations on the way there and back were fun as well. Thank you very much.
台風が近づいていてイルカが多少遠くにいるとの事で、集合地点から約45分と普段では滅多に行かない距離まで移動してくださいました。
そのおかげかイルカの群れに遭遇する事ができました。イルカのジャンプや目の前を泳ぐイルカを見る事が出来て、とても楽しかったです。
ガイドの方もみなフレンドリーで行き帰りの会話も楽しかったです。ありがとうございました。
About 30 minutes to an hour by boat, we encountered a pod of 100 to 200 dolphins. They were jumping and spinning all around, and I was already moved before even entering the water. Once in the water, I swam a little, and there were so many dolphins swimming right in front of me; it was incredibly touching. They were so close that I felt I could almost reach out and touch them!
Since I was in a wetsuit, I felt safe entering the water as it helped me float. Some people who were not confident swimmers were worried, but in addition to the wetsuits, they provided floatation devices, and the guide pulled the floatation device for them, which made them very happy to see the dolphins up close.
Our guide, Ray, was very engaging and considerate during the trip, making it a comfortable and enjoyable experience. It would be a real shame not to participate in a dolphin tour while visiting the Big Island!
ボートで30分~1時間くらい行ったところに100~200頭のイルカの群れがいました。
あちこちでイルカがジャンプしたりスピンしたりしていて海に入る前から感動でした。
海に入ってからは少し泳ぎますが、すぐ目の前をイルカたちがたくさん泳いでいてとても感動しました。手が届きそうなほど近くでした!
ウエットスーツなので浮くため安心して海に入れました。泳ぎが苦手な方が心配していましたが、ウエットスーツに加えて浮き具も貸してもらえててガイドさんが浮き具を引っ張ってくれたようで、「近くでイルカをみられた」と喜んでいました。
ガイドのレイさんは移動中もいろいろと話をしてくれたり気遣いをしてくれてとても居心地のいい楽しい時間を過ごせました。ハワイ島にきてイルカのツアーに参加しないのはかなりもったいないです!
I can't give even one star.
As soon as I arrived at the meeting point after 6 PM, I was told, "We haven't coordinated properly in advance, and we can't arrange the boat. We either need to delay the start to 8:30 PM or reschedule for another day." I ended up waiting for two hours and agreed to push it to 8:30 PM. I killed time at the beach, and when I returned to the meeting point around 8:00 PM, I was told, "We can't set sail due to maintenance issues." (However, there were many boats at the port, but none had their lights on, and I suspect they weren't even preparing to set sail.)
I was told I would receive a refund for the tour fee and a free participation in the next tour. This is unacceptable. It's the worst. According to the guide, "This shouldn't happen, but it occasionally does."
Considering what I had to give up and compromise to participate in the manta tour, and how everything was ruined due to the cancellation, a refund of just the tour fee is not enough. Who would want to spend time and money to come back to the Big Island and book a tour with a company that treated them this way? 1) It's not guaranteed that I can come to the Big Island multiple times in my life. 2) Even if I do come, I don't know if the manta tour will still be available. 3) I also don't know if the tour company (Dolphin University) will still be around in a few years. If the system changes, how will they manage the "people who get to go for free"?
I consulted with the emergency contact for the night, but I decided to skip the manta tour during my stay in Hawaii. I am not satisfied with this response, so I expressed my desire to have the facts confirmed and shared within the tour company and to discuss the response with someone in a higher position, but I received no follow-up, and only the tour fee was refunded via Veltra.
If the reason was natural, like not encountering mantas or being unable to set sail due to a hurricane, I would be disappointed but understand. However, this time it was completely a human error. I think the response was lacking in consideration. My excitement was completely ruined. I was very sad.
星1つもつけれません。
18時過ぎに集合場所に着いた途端、「事前にちゃんと連携が取れておらず船の手配が出来ていない。20:30開始に遅らせるか、別日にずらさせてほしい」と言われ2時間待って20:30にずらすことに。ビーチで時間を潰し20:00過ぎに再び集合場所に戻ると「船のメンテナンスの都合で出航できない」と。(ただ、港にはたくさん船がありましたが、どれも電気はついておらず、出航の準備すらしていないのではないかと疑っています)
ツアー代金の返金と次回ツアー参加無料と言われました。折り合いがつかない。最悪。ガイドさん曰く「よくあっちゃいけないけど、たまにあるんです」とのこと。
マンタツアーに参加する為に諦めたもの妥協したもの、不催行のせいで台無しになったものを考えるとツアー代金のみの返金では足りない。それにこんな仕打ちをされたツアー会社に誰がもう一度、時間とお金をかけてハワイ島に来てツアーを申し込むでしょうか。①人生のうち何度もハワイ島に来れるとは限らない②来たとしてもマンタツアーが存続してるか分からない③そもそもツアー会社(イルカ大学)自体も数年後に存続してるか不明。体制が変わったりした際、どのように「無料にしてあげる人」を管理するのでしょうか。
夜間緊急連絡先とも相談しましたが、今回ハワイにいる期間でのマンタツアーは見送ることに。この対応には納得していないので、ツアー会社内で事実経緯確認、共有してもらった上で、対応について上席の人と話したいと伝えましたが、何も音沙汰無く、ツアー代金のみveltra経由で返金されました。
海に出たけどマンタに出会えなかった、ハリケーンが来ていて出航出来なかった等、自然が理由なら残念ですが仕方ありません。ただ、今回は完全に人的ミス。対応に配慮が足りないと思う。楽しみにしていた気持ちが台無し。とても悲しかったです。
Thank you for your valuable feedback, Misa. Unfortunately, the contracted ship we had arranged became unusable due to an unexpected breakdown, and due to insurance issues related to the vessel, we were unable to use any ships other than the contracted one. As a result, our customers had to wait and ultimately could not participate in the tour. I sincerely apologize for the significant inconvenience caused despite the valuable time you dedicated to us.
Misa様 貴重なご意見をありがとうございます。手配していた契約先の船が急遽故障により使用できなくなり、また、船舶に関わる保険の都合により契約先以外の船を使用することも出来ず、結果お客様にはお待ちいただいた挙句ツアーにご参加いただくことが叶わないという事態となってしまいました。貴重なお時間をいただいたにも関わらず、多大なご迷惑をお掛けしてしまいましたこと、改めて深くお詫び申し上げます。
During my first Segway experience, I was initially nervous and scared, but the attentive support from the staff eased my worries, and I had a fun 90 minutes.
初めてのセグウェイ体験で最初は緊張しビビってましたが、スタッフの方のきめ細かい応対で不安も薄れ楽しい90分でした。
The instructors were all Japanese, which made it very friendly and enjoyable! I also saw dolphins, and I was very satisfied.
インストラクターの方々が日本人ばかりで親しみやすくとても良かったです!イルカも見えたし大満足でした。
I chose the King Kamehameha Hotel because I wanted to see the show.
We were supposed to gather at 5:30, but by 5:00, there was a long line at the meeting place.
We sit in the order we lined up for the seats in the show venue.
We go to the grassy area to get dinner and drinks in order.
The venue is very close to the ocean, near the home of King Kamehameha. The breeze was refreshing.
◎本ショーを見学したくて、キングカメハメハホテルを選択しました。
◎五時半集合でしたが、5時には集合場所が、長蛇の列でした。
◎並んだ順番に、基本 ショー会場の席に座ります。
◎芝生エリアに、夕食と飲み物を、順番にとりに行きます。
◎会場は海が直ぐ近くで、カメハメハ王の家の近く。風が清々しかったです。
Staying at Royal Kona was very convenient. I lined up early after reading the reviews and was able to get a spot relatively close to the front. As it started, the sunset was beautiful, and I was captivated by the stunning view. The meal was served in a way where we went to get it in order of seating, so it wasn't too crowded. The taste was good as well. The song "Number One Day of Christmas" was amusing and stuck in my head, and my family and I found ourselves humming it.
ロイヤルコナに泊まっていたので、とても便利でした。クチコミを見て早めに並び、わりと前の方で見ることができました。
始まる頃に夕日が沈み、素晴らしい景色にうっとり。
食事は座席順に取りに行く形でしたのでそれほど混むこともなかったです。
味も良かったですよ。
ナンバーワンデイオブクリスマスの歌が面白くて、耳に残り、家族で口ずさんでました。
I was hesitant to join the tour because I'm not a good swimmer, but I'm really glad I participated. I saw a lot of dolphins and experienced emotions I had never felt before. The guide was very supportive, which made me feel safe while swimming. When I later watched the video, I learned that there are many different types of dolphin sounds, which was also enjoyable. I definitely recommend it!
泳ぎが苦手なのでツアーの参加を迷いましたが、参加して本当に良かったです。
イルカを沢山見て経験したことのない感動がありましたし、ガイドさんも親身に居てくださるので安心して泳ぐことが出来ました。
後ほど動画を見返すと、イルカの鳴き声にも沢山の種類があるんだなぁと新たに知ることも楽しいので是非オススメです。
the boat ride to the snorkeling site was really good. saw dolphins and flying fish en route.
the snorkeling itself was good but not great. not a large variety of sea life. the water was very choppy. Crew were good and helpful. Food was really bad.
Aloha krm,
We so appreciate your business! I can't imagine how BBQ cheeseburgers disappointed you this much, but we apologize nonetheless.
In terms of our snorkel site, I personally have never had a bad experience, and wish I could have been your personal guide. If anyone out there reads this review before they come out on a trip with us, just know that any crew member is happy to verbally guide you to some of the best areas to snorkel at our exclusive site.
Finally, sometimes the ocean is choppy. We couldn't run a company like ours if that were a consistent state of our shoreline waters, but it does happen, and is beyond our control. We are always ready with remedies for motion sickness though!
Thank you again for your feedback. We hope that you'll give it another try some day.
It was a day with high waves and quite murky water, but the dolphins seemed to be in a good mood, coming close multiple times, allowing us to see them both on the surface and underwater.
Also, the love that our guides, Ray and Daisuke, had for the dolphins was wonderful. They prioritized not making the dolphins uncomfortable, which I believe is a rule we must follow when interacting with wild dolphins.
Since the tour takes place in an area where you can't touch the bottom at all, you'll float in a wetsuit, and Ray and Daisuke provide maximum advice and support. However, to fully enjoy this tour, I think it would be more fun if you try snorkeling in shallow waters or have the guts to dive in without being able to touch the bottom.
Thank you to the dolphins who healed us, to Ray and Daisuke for the opportunity, and to everyone who participated! ✨
波が高く、結構水が濁っていた日でしたが、イルカの機嫌がよかったようで、何回も近くに来てくれてたくさん海面でも海中でも見ることができました。
また、ガイドのレイさんとダイスケさんのイルカに対する愛がとても素敵でした。イルカに嫌な思いをさせないことを最優先にする、それは私たちが野生のイルカと触れ合うにあたって守らなきゃいけないルールだなと思いました。
全く足なんてつかない海域でのツアーになるので、ウェットスーツで浮きますし、レイさんとダイスケさんが最大限のアドバイスとフォローもしてくださりますが、このツアーを楽しみ切るならシュノーケリングは浅瀬で楽しんで経験してみたり、足つかなくてもどんとこーいくらいのガッツがあるとより楽しいツアーになると思います。
癒してくれたイルカとその機会をくれたレイさん、ダイスケさん、一緒に参加した方たち、ありがとうございました✨
The day of the tour had low visibility and was a bit murky, but four manta rays approached us repeatedly, coming so close that they almost touched us, which made for a very satisfying experience. I was worried about whether we would see them since they are wild animals, but it turned out great. The guide was attentive, explaining the manta rays' ecology and checking on us regarding seasickness.
On the way back, similar to the outbound trip, the boat sped back in about 20 minutes, which was a bit chilly. It was reassuring to have two bath towels for drying off and as a windbreaker. I planned to change at a public restroom after the tour, but it was closed, so I couldn't change... I think it's best to prepare to absorb some water with a towel and wear something over it for the ride back.
参加日は、透明度があまり高くなく濁り気味な日でしたが、4枚のマンタが代わる代わる何回も接近して、目の前スレスレやマンタから触れてくるぐらい近くに来てくれたので大満足なツアーになりました。
野生相手なので、会えるかどうかを心配していましたがよかったです。
ガイドの方もマンタの生態の説明から、船酔いなどどうかも色々気にしてくださっていました。
帰りは行きと同様にビュンビュン船を飛ばして20分程度かけて帰ることもあり寒めです。体を拭く用とちょっと風除け用とバスタオル2枚あると安心でした。終わってから公衆トイレで着替えようと思ったら閉まっていて着替えられず…タオルである程度水を吸収させて上から羽織って帰るくらいの準備がいいように思います。
ALOHA! Nuko. Thank you for participating in Manta University this time. It’s such a lucky experience to get so close to wild animals!
We all look forward to your next participation. MAHALO!
Dolphin Office
ALOHA ! ぬこ。様
この度はマンタ大学へのご参加ありがとうございました。
野生の動物にこんなに近くで会えることがとってもラッキーですよね!
またのご参加スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス
Two years ago, I was able to encounter manta rays in astonishing numbers, but unfortunately, this time we didn't see many. Additionally, the waves were high, which made my wife feel a bit seasick, which was also disappointing. However, since we are dealing with nature, there's not much we can do about that, and it reaffirmed that our previous experience was wonderful. I thought the staff's hospitality was good, and it would have been nice if we had a bit more luck.
一昨年参加時は驚くほどマンタに遭遇出来ましたが、今回は残念ながら、数は多く見れませんでした。
また、波も高かったので、妻は若干船酔い気味だったのも残念でした。
でも、自然を相手にしているので、この辺りはどうしようもないし、前回が素晴らしい体験だったのだと再確認出来ました。
スタッフの方のホスピタリティは良かったと思いますし、私たちにもう少しラッキーがあれば良かったかな。
Aloha! Sen,
Thank you for participating in Manta University. Since these are wild animals, the number you can see varies each day. It seems you were very lucky during your last visit! We hope you will join us again. All of our staff are looking forward to welcoming you back.
Mahalo!
Dolphin Office
ALOHA ! SEN様
この度はマンタ大学へのご参加ありがとうございました。
野生の動物なので、どれくらい見れるのかは毎日異なります。
前回ご参加頂いた時はとってもラッキーだったようですね!!
ぜひまたご参加くださいませ。スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス
It had been three years since I last saw the night sea, so I was nervous.
As explained on the boat, I was able to float surprisingly easily by holding onto a semicircular ring and resting my legs on a long foam stick. Thanks to that, I could wait for the manta rays while comfortably observing plankton and fish. It was breathtaking to see the manta rays swimming close to my body and spinning around!! If I could wish for anything, it would be to see them in a group.
I borrowed a wetsuit, so I wasn't cold in the water (wearing aqua shoes might have helped too). My husband said he felt cold. Changing back when we returned was easy since I brought a pareo (a square piece of cloth).
I am grateful to the staff for providing an experience that I couldn't have done on my own.
3年ぶりと夜の海だったので、緊張しました。
船上での説明通り、半円形のリングにつかまり発泡スチロールの細長い棒に脚を乗せていたので思いのほか楽に浮いていることができました。お蔭で、プランクトンや、魚を見ながら余裕をもってマンタを待つことができました。
マンタが私の体すれすれに泳いだり、回転する様は感動でした!!
欲を言えば、群れで来てほしかったです。
ウェットスーツを借りたので、水中は寒くなかったです(アクアシューズを履いていたのも良かったかもしれません)。
・・主人は寒いと言っていました。
帰ってきた時の着替えは、パレオ(四角い布)を持ってきたので楽でした。
自分だけではできない体験ができ、スタッフのみな様に感謝いたします。
ALOHA! Akko,
Thank you for participating in the Manta University this time. It was very lucky that the manta ray came so close!
Please join us again when you come to Hawaii. All of our staff are looking forward to welcoming you.
MAHALO!
Dolphin Office
ALOHA ! アッコ様
この度はマンタ大学へのご参加ありがとうございました。
マンタが近くまで来てくれたことは、とってもラッキーでしたね!
またハワイへお越しの際は、ぜひご参加くださいませ。
スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス
We departed at dusk and were able to enjoy the sunset sinking into the sea from the boat. We also encountered four mantas, making it a very satisfying tour. While we were snorkeling and looking into the sea, the mantas approached us with their mouths open (to eat plankton), passing right in front of us multiple times and even spinning around. They came so close that we almost touched them, even though we shouldn't have. I think this is a rare experience.
夕暮れ時に出発し、ボートから海に沈むサンセット鑑賞もできましたし、マンタ4枚にも遭遇でき、大変満足なツアーでした。シュノーケルで海をのぞいている私達に、マンタが口を開けて(プランクトンを食べるため)向かってきたり、何度も目の前を通り過きたり、回転したりと、触ってはいけないのに、触ってしまうほど近くまでやってきました。なかなか出来ない体験だと思います。
The slow and graceful rolling of the manta rays is a must-see! Thank you for participating.
マンタのゆっくりとした優雅なローリングは必見ですね!
ご参加ありがとうございました。
Several manta rays came right up to us, showing their bellies and dancing. It took about 30 minutes to reach the manta point after getting on the boat, and I was tired by the time we arrived due to the rain. You can see the mantas while snorkeling by holding onto the boat's rope. There are floats available, but you need to jump into the sea from the boat and swim back to it on your own. I was scared to jump in. The snorkeling lasted about 40 minutes. It was tiring because it was cold and raining. If you call out to the staff, you can return to the boat midway. On the way back, we were offered hot chocolate. It was physically challenging, but I’m grateful for the many mantas we saw and the hospitality of the Japanese staff.
何枚ものマンタがすぐそばまでやってきてくれて、おなかを見せてダンスをしてくれました。
船にのってから、マンタのポイントまでは30分程度あり、雨が降っていたこともあり、つくまでに疲れました。マンタはボートの綱に捕まってシュノーケリングしながら見ます。浮きはありますが、船から海に飛び込み、ボートまでは自力でいく必要があります。飛び込むのがこわかったです。シュノーケリングは、40分くらいあります。雨が降って寒かったので疲れました。スタッフの方に声をかけると途中で船に戻れます。
帰りの船では、ホットチョコレートをいただけました。
体力的にはつらかったけど、マンタがたくさん見られたのと、日本人スタッフの方のホスピタリティに感謝いたします。
I think the manta ray rolling might be too close for comfort.
Snorkeling for long periods in the ocean at night can be physically demanding, so if you start to feel tired, please consider getting back on the boat early and enjoy the experience without overexerting yourself.
マンタのローリングはとても近くで触れてしまうのではないかと思
夜の海で体感が下がる中の長時間でのスノーケルは体力を使いますので、疲れてきたと思ったら早めに船に上がるなど体調と相談しながら無理せずに楽しんでいただければと思います。
The staff was great and made sure everyone had a great experience