Started out rough, but was a fun time

Posted on: 2017/07/17

We arrived at the appointed time for check in after making the 2 hour drive from the opposite side of the island. We were greeted nicely, had a short conversation, then found out the booking agent sent the email with the requested date/time, but the booking agent actually booked us for the following day.

After a few minutes, the tour company resolved the oversight by calling in the standby pilot, upgraded us to the bigger helicopter (to fly with only us), and would provide us with a free copy of the flight video. The only issue was it would be an hour later than our scheduled time. This gave us time to eat lunch at the airport before our new check in time, so no worries.

The flight was fun, great photo opportunities of the volcano areas/lava tubes, and very interesting facts from the seasoned pilot. I would use this company again despite the scheduling error.