Guided Circle Island Tour, Free Time at Haleiwa & Pineapple Farm - Royal Star / Standard Package
Did not get picked up
Posted on: 2021/07/01
My family and I were very excited to do the Deluxe Oahu Grand Circle Island Tour. Unfortunately, the bus did not pick us up. I contacted dispatch 5 min. before pick up time to make sure we were in the right spot and we were. Buses came and went and our bus never arrived. According to dispatch, the bus was there waiting for us for 15 minutes. What was upsetting was the bus is a deluxe big bus and not a van. You cannot miss it! Although this was a huge disappointment and a waste of time, I give 5 STARS to costumer service for Veltra. She took care of my concerns and was very easy and friendly to talk to. I'm sure there was a miscommunication somewhere and a huge error. I will be getting a full refund and may use them again in the future. Everyone deserves a second chance!
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| Attended as: | Families with Young Children | ||
| Activity Date: | 2021/06/25 | ||
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Could be better
Posted on: 2021/07/01
First time taking the Surf Bus. Driver was on time. He was knowledgeable. Didn't like his attitude at first because he had a way of making you feel foolish but at the end, he turned out to be a nice guide. My family and I did the waterfall hike and kayaking. The waterfall hike was timed for three hours. It was a beautiful hike through Waimea Valley seeing tropical plants and birds. To my surprise, the waterfall was smaller than I thought. There were too many people swimming already and it was only 10am. My kids did not want to swim because of the amount of people in the water. Even after the hike, and the waterfall and even ate lunch at the cafe, three hours was too much. It could've been spent doing other activities. We went kayaking in the afternoon. My family enjoyed that even though we didn't see any turtles. We were disappointed that we couldn't walk to town and get shaved ice because the line was too long. All in all, my family had a decent time.
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| Attended as: | Families with Young Children | ||
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