All Reviews for Diamond Head Crater Shuttle

It was supposed to be a straight-forward excursion... pick us up, drop us off, pick us up again. However, our driver (unfortunately, I did not get his name) was such a hoot!!! At 5am, he had an energy and attitude that made everyone in the bus a little bit happier The pickup was quick and efficient. The driver made every stop an occasion.

Thank you very much for today.
I was supposed to join the Diamond Head hiking tour the day before, but… various things happened 😭
However, today I was guided by Ryota, and I made up for what I missed yesterday 💞
It was incredibly fun!!
As a senior who can't speak English, I was relieved to have the guidance in Japanese, which really boosted my spirits 👍
I'm glad I asked Ryota for help.
The only regret I have is that I forgot to take a picture with the handsome Ryota… 💧

本日はありがとう御座いました
前日、ダイヤモンド・ヘッド登山ツアーに参加するはずが…いろいろありまして😭
でも今日Ryotaさんに案内してもらい、昨日の分取り戻しました💞
サイコーに楽しかった!!
英語ができないシニアなので、日本語での案内ホッとしてテンションが上がりました👍
Ryotaさんにお願いして良かったです
心残りは、イケメンなRyotaさんと写真を撮るの忘れたこと…💧

Beware! Poor communication and NOT a sunrise tour as stated

This was sold as a sunrise at Diamond Head which turns out NOT ACCURATE AT  ALL! Diamond Head doesn’t even open until 6:00 and sunrise was 6:11 that day. By the time the van was parked it was 6:06. So obviously we did not make it to the top or even to a look out point to view the sunrise. We did get some pretty pictures BUT it was not sunrise by far. Even the pick up location was a rough start and poor, poor communication.  The instructions to 5:15 a.m pick up were at Hyatt Regency and the address. That’s it, that’s all the information that was given. So, we show up, we’re waiting and waiting then the driver calls and ask if we’re coming. Jon told him we’re here where we standing and he said no they’re on the side of the building. We go to the side of the building, which turns out to be a side road. Which looks like a shady looking road for deliveries and the van is parked behind the dumpster, picture attached. Now image this side street, van parked behind the dumpster at 5:00 a.m in the dark.
After the hike we returned at 7:31. Now pick up was at 7:30 and we did show up 1 minute late at  7:31 and the van was gone. Again, we’re waiting and looking. After a few minutes Jon calls. Thankfully we had the phone number from when he called us that morning or we would’ve had no clue what to do. Turns out THEY HAD LEFT! The driver tells us to wait there that he will turn around to come get us. When I questioned the driver about leaving us he said “Julie told you to be back at 7:30” to which I explained  we were back at 7:31 and called you at 7:33. He said I was coming back. I questioned again, “how were we to know that? All we knew was that our tour had left us. You could’ve called like you did this morning but instead you just drove off. “ He was never able to give a reason for just driving off or not even calling. He just kept saying, you were told to be back at 7:30.  My advice DO NOT TAKE THIS TOUR WITH THIS

The 5:00 AM pickup made it easy to reach the trail before the crowds and heat, and the sunrise views from the summit were absolutely worth the early wake-up with rewarding panoramic views of Waikiki and the coastline at the top.

The Waikiki Trolley Hop-On Hop-Off Tour was a very convenient and enjoyable way to explore Honolulu and the surrounding areas at our own pace.

I just wanted a round trip, so I chose this option. I'm glad you took care of the entry procedures for me. I usually don't go mountain climbing, but I was able to reach the top relatively easily. If walking isn't a burden for you, I think you can climb without too much difficulty. The scenery was beautiful, and I'm glad I climbed. On the way back, since it was Saturday, I was dropped off at the KCC Market. Thank you for your accommodating service.

往復だけお願いしたくて、こちらにしました
入山の手続きもしておいていただき、よかったです
普段、山登りなどはしませんが、一番上までは、割と楽にいくことができました
歩くのが苦でなければ、割と無理なく登れると思います
景色は美しく、登ってよかったです
帰りに土曜日だったので、KCCマーケットでおろしていただきました　応用の対応もしていただき、ありがとうございました

Loved the experience! Once in a lifetime so far. Hope to have a repeat someday!!

On the last morning in Honolulu, I signed up for this tour. I chose the earliest pickup time. The day before, I received a text message in English confirming the meeting time and location.

On the morning of the tour, I was waiting to see if someone would come to call my name in the lobby. When a large vehicle arrived, I thought it might be for me, and I should have spoken up, but I waited until I was called. Eventually, about five minutes later, the driver got out of the car and called my name. I thought it would be smoother if they also provided the car's license plate number via text in case no one came to call me.

The same driver was shuttling between the hotel and Diamond Head. Although they said they would pick me up at 8:35, they ended up being 30 minutes late. Since the hotel checkout was until 12:00, I was able to take a shower and change after returning to the hotel before heading to the airport. However, I know some hotels have a 10:00 checkout, so I was surprised by the 30-minute delay on the return trip. Moreover, the excuse was that they had to go to seven different hotels, and that group was late by 2-3 minutes each, causing the 30-minute delay. As I mentioned earlier, I believe if they had called names right away during the gathering, it wouldn't have taken so long.

ホノルル最終日の朝、このツアーに申し込みました。1番早いピックアップ時間に申し込みしました。前日にショートメールが英文で届き待ち合わせ時間と集合場所の確認メールが届きます。
当日の朝、ロビーまで名前を呼びに来るのかな？と思い、待っていました。大きな車が来たからそれかな？と思いこちらからも声をかけたら良かったのですが、呼ばれるまで待っていました。でも結局5分後くらいにその車からドライバーが降りて名前を呼んできました。もし呼びに来ないなら、車のナンバーなどもショートメールで教えてくれたらスムーズだと思った。同じドライバーが一台の車をピストンさせて、ホテルとダイヤモンドヘッドの送迎をしています。帰りは8:35に迎えに来ると言っていたのに結局30分も遅刻してお迎えに来ました。ホテルのチェックアウトが12:00までだったので、今回はホテルに戻った後にシャワーを浴びて着替えてから飛行機に乗れましたがチェックアウトが10:00のホテルもあると思うので帰りの30分の遅刻は、驚きました。しかも、言い訳が7個のホテルを回ってそのグループが2.3分ずつ遅刻して30分遅れたとのこと‥最初にも書きましたが、集合時すぐに名前を呼んで乗車されたらそんなに時間が遅くならないと思いました。

I received an email the day before asking to change the show time from 8 o'clock to 7 o'clock. Since we could communicate in translation, there was no problem. A cheerful uncle chatted happily as we headed there, and it was fun♪ Even though it was in English, there were no issues.

8時代を7時代に変更してほしい、とショーでメールが前日に届きました。翻訳でやり取りできるので、問題なかった。陽気なおじ様が楽しくおしゃべりしながら向かい、楽しかったです♪英語だけど、問題なしでした。

I used it for a round trip to Ala Moana Center! The double-decker trolley was like an attraction and it was fun.

アラモアナセンターまでの往復で利用させて頂きました！
二階建てのトロリーはまるでアトラクションのようで楽しかったです。

The path has almost no shade and goes straight up. The last set of stairs now has a detour, which is reassuring. It took about 45 minutes to climb and 30 minutes to descend for a fourth grader.

日陰は、ほぼ無く細い道をひたすら登ります。
最後の階段は迂回路が出来たので安心です
小学生4年生で登り45分程度、下り30分程度でした

The driver's response was very polite. It seems that it's possible to take a regular bus, but in the early morning, this kind of shuttle service is more reassuring.

運転手さんの対応はご丁寧でした。
路線バスでも行けない事は無さそうですが、早朝の場合はこうした送迎サービスの方が安心です。

Because of our schedule, we chose to take the sunrise tour to Diamond Head. There is only one company that offers it that I could tell. It is an expensive ride, but you are the first one there. Note that you arrive 45 minutes before the park opens so you will be waiting in line to get in. You will need to use your flashlight on your phone to get up to the top and the hike is moderately difficult. We were lucky and had a beautiful view on the top. The malsadas are a yummy treat at the end.

I was told that we could hike at our own pace, but considering the meeting time, I couldn't take it too slowly. For those who don't exercise much on a regular basis, want to take breaks while climbing, or want to enjoy the scenery at a leisurely pace, it might feel a bit rushed.

There are Japanese brochures available, and the driver spoke a little Japanese, which was reassuring. I didn't feel particularly anxious about that.

The pickup was on time, but the return meeting was about 15 minutes late. I felt a bit disappointed, thinking that if I had known, I could have taken it a bit slower.

自分のペースでハイキングとあったのですが、集合時間を考えるとあまりゆっくりはできなかったです。日頃からあまり運動をされていない方、休憩しなから登りたい方、景色をゆっくり楽しみたい方には慌ただしいかなと思います。
日本語のパンフレットもあるし、運転してくださる方は片言ですが日本語を話してくださりました。特に不安はありません。
お迎えは遅刻することはありませんでしたが、帰りの待ち合わせは15分ぐらい遅れてきました。それなら、もう少しゆっくりできたのにと少し残念な気持ちになりました。

At the ticket counter, I was able to easily exchange my voucher for tickets. Since I took the first train, they also properly informed me about the boarding area, allowing for a smooth boarding experience. On the route from Waikiki, we were able to stop along the way for photo opportunities! The explanations were in English, so I couldn't understand everything, but it was relaxed, and they provided various explanations, making the ride enjoyable. Since it runs along the coast, I think it's the best trolley for enjoying the scenery.

チケットカウンターにバウチャーを見せれば簡単にチケット交換してもらえました。始発から乗ったので乗り場もちゃんと教えてもらえてスムーズに乗車出来ました。ワイキキからのルートでは途中降りて写真撮影させてもらえます!英語での説明なので全ては理解できませんでしたがのんびりしていて、色々説明してくれるので楽しみながら乗車することができました。海岸沿いに走って行くので景色を楽しむには最高のトロリーだと思います。

The biggest advantage is that it specializes in transportation, allowing you to focus on hiking at your own pace without unnecessary sightseeing guides or time constraints. The panoramic view from the summit is breathtaking, but the crowds due to its popularity are unavoidable. By using this shuttle, you can smoothly return to Waikiki after descending in the morning, making it a very practical option for those who want to make effective use of their time.

送迎に特化しているため、余計な観光案内や拘束時間がなく、自分のペースでハイキングに集中できる点が最大のメリットと言えます。
頂上からのパノラマビューは圧巻ですが、人気スポットゆえの混雑は避けられません。このシャトルを利用すれば下山後もスムーズにワイキキへ朝には戻れるため、時間を有効に活用したい方には非常に実用的な選択肢です。

The tour time was neither too busy nor too leisurely; it was a good amount of time. The view from Diamond Head was very beautiful, and it was a great experience to participate.

ツアーの時間は忙しくもなく時間を持て余すわけでもない、いい時間でした。ダイアモンドヘッドからの景色はとても綺麗で参加していい体験でした。

I participated in the earliest time slot experience. On the way to Diamond Head in the shuttle, I saw many people running. Mornings in Hawaii start early! Whether you can see the sunrise or not, I highly recommend this experience for morning activities! The shuttle takes you to the ticket office, so it requires less stamina than climbing from the bottom. I did this experience on my first morning in Hawaii and established a rhythm for waking up early.

1番早い時間帯の体験に参加しました。
送迎車でダイヤモンドヘッドに向かう途中、ランニングしている人もたくさん見ます。ハワイの朝は早い！
日の出が見れても見れなくても、朝活にぜひおすすめの体験です！券売所まで送迎してくれるので、下から登るより体力は要りません。ハワイ初めての朝にこの体験をし、早起きのリズムをつくりました。

First off the driver, Matthew was great, I couldn't find the pick up spot and he called me and got me there. My fault, I get lost crossing the street. It was rainy, but the place was packed for the 6:15 am trip. 2vhours is more than enough to hike to the top and take pictures along the way. Thank you for a wonderful experience!

We are a couple who are not good at mountain climbing, but the Diamond Bed is different. We both felt it was worth climbing. While experiencing various histories, the view from the summit is exceptional. Also, the driver who provided the transportation was very kind and truly a wonderful person.

山登りが苦手な夫婦です。ダイヤモンドベッドだけは違います。登る価値があると夫婦で感じました。色んな歴史に触れながら、頂上の風景は格別です。
それと、送迎をしてくださったドライバーさんがとても親切で本当に良い方でした。

I originally signed up for 7:20, but I received a message the day before the tour asking to change it to 8:20. I couldn't answer the call because I was in another activity, and I only noticed the message later when I checked my email. It might be a good idea to check your phone and email frequently while staying in Hawaii, at least until the day before the tour.

A cheerful driver picked us up. We received water after descending (I might have wanted it earlier, haha). From the bottom, the summit looked very far away, and I was worried about whether I could return in two hours with my preschooler (who is in their last year). However, we were able to climb more smoothly than I expected. After descending, we had enough time to rest on a bench and look at souvenirs.

元々7:20で申込んでいましたが、ツアーの前日に8:20に変更して欲しいとの連絡がありました。
別のアクティビティ中に着信が来ていたので電話には出られず、後からメールを見て気づくことができました。
ハワイ滞在中でもツアー前日までは念のため電話、メールをこまめに確認しておくといいかもしれません。
陽気なドライバーさんが送迎してくれました。お水は下山した後にもらいました。（先に欲しかったかも笑）
下からは頂上がとても遠くに見えたので未就学児（年長）を連れて2時間で戻って来れるかなと不安になりましたが、思ったよりサクサク登れました。下山後もベンチで休憩したりお土産を見る時間的余裕がありました。

Since the guide was very energetic and spoke in English from the morning, I had some concerns about the mountain climbing, but my motivation to climb increased.

朝からとても元気よく英語でのガイドしてくれたので山登りに多少の心配がありましたが、登る気分が高まりました。

The shuttle driver was cheerful and it was fun. It takes a bit of physical effort, but once you reach the top and see the view, your spirits lift, and I even saw a rainbow. It was a bit cloudy, so if it had been sunnier, it would have been even better.

送迎の運転手さんが愉快で楽しかった。
体力は少し使うけど、登りきって景色を見れば気分上々で虹も見れました。
少し曇り気味だったのでもっと晴れてたらもっと最高

This was my first time climbing Diamond Head, and I wasn't sure about the procedures for the climb or how to get there, so I decided to book a shuttle plan. I signed up for a pickup at 6:20, but the day before, I received a notification that the time had changed to 7:20. I was able to confirm this change through a phone call and email from the hotel front desk, so I wasn't worried.

On the day of the pickup at 7:20, I arrived early and waited, and the car arrived right on time. The driver was a very pleasant man, and I was able to depart without any anxiety, making the climb enjoyable. There were children and elderly people climbing as well, but it was surprisingly tough. I think it's best to wear proper hiking shoes and clothing. (The night before, there had been rain and strong winds, but it was sunny in the morning. However, there were some muddy spots, so caution is needed during the rainy season.)

After finishing the climb and returning to the car, I was given a cold bottle of water. When I asked the driver, "We would like to stop by a nearby café on the way back, is it better to part ways here?" he immediately seemed to understand and asked for the name of the café, saying, "You can go ahead and drop you off there." Since it was a café near Diamond Head, I was dropped off there instead of at the hotel. I really appreciated the kindness and felt safe participating in this experience. Thank you very much. (On the way back from the café, I enjoyed a pleasant walk back to my hotel in Waikiki.)

ダイヤモンドヘッドに登るのは初めてで、登るための手続きもよくわからないし、現地に行くのにどうするか…と考えるのも面倒だったので送迎プランを申し込みました。6:20お迎えのプランで申し込みましたが、前日になって時間変更の連絡があり、7:20に変更に。その連絡はホテルのフロントからの電話とメールで確認ができたので不安はありませんでした。
当日は7:20お迎えだったので早めに待機しておりましたが、時間ぴったりに車が到着しました。とても感じのいい男性ドライバーさんで、不安なく出発→登山も楽しくできました。子供や年配の方も登っていますが、意外ときついです。きちんと登山しやすい靴・服装でいくといいと思います。（前日の夜に雨と強風が吹いており、当日朝は晴れておりました。ですが、少し足元がぬかるんでいるところがあったので、雨季は注意が必要です。）
登山を終えて車に戻ると、冷たいお水（ペットボトル）を渡してくださいました。そして、「私たちは帰りに近くのカフェに寄りたいので、ここで解散したほうがいいですか？」とドライバーさんに聞くと、すぐにそのカフェのことがわかったようでそのカフェの名前を言って聞いてくださり、「乗って行っていいよ」と言ってくださいました。ダイヤモンドヘッド近くのカフェなので、ホテルではなくカフェ近くで降ろしていただきました。とても親切で、安心して参加させていただけたことに感謝しております。ありがとうございました。（カフェの帰りはお散歩がてらワイキキのホテルまで歩いて帰りましたが気持ちよかったです。）

The driver was a cheerful person. It was fun! On the day I participated, most of the attendees were Japanese. They provided timely pick-up and drop-off services.

ドライバーさんが陽気な方でした。楽しかったです！
私が参加した日は日本人の方がほとんどでした。時間通りに送迎をしてくれました。

It was my first time at Diamond Head, and the guide explained the best way to get there using a Japanese pamphlet, which was very easy to understand. Although the explanation was in English, it was no problem since they explained it multiple times. They also give you mineral water on the way back (laughs).

初めてのダイアモンドヘッドでしたが、ガイドさんが車内と着いてから日本語パンフレットで
一番良い行き方を説明してくれて、分かりやすかったです。英語の説明ですが、何度も説明してくれるので問題ありません。ミネラルウオーターは帰りにくれます（笑）

I purchased a 4-day ticket and used it only once. If you have a leisurely travel schedule, you can search for the boarding spots and adjust your timing, but it was quite difficult to use. I wanted to take my time in the evening, but it wasn't operating then. Besides the Ala Moana Shopping Center, I found it hard to figure out where the boarding spots were. Am I the only one who thought it was challenging?

4日間のチケットを購入して、1度だけ利用しました。時間に余裕のある旅行であれば、乗り場を探して時間に合わせてとできますが、なかなか使いづらかったです。夕方にゆっくりと乗りたいなと思っていたら、夕方は運行していなかったり。アラモアナショッピングセンター以外はどこが乗り場か分かりづらく、難しいと思ったのは私だけでしょうか。

The driver arrived at the pickup location on time and was very kind to us, even though we are Japanese! If you're planning to climb Diamond Head, I definitely recommend going early in the morning. We were able to see a beautiful sunrise! ♪

運転手さんは時間通りに送迎場所に来てくださり、日本人の私たちにも優しく接してくださいました！
ダイヤモンドヘッドに登るなら絶対早朝をおすすめします。
とても綺麗なサンライズを見ることができました♪

Anyone can climb it. However, to climb Diamond Head, prior application is required, so it might be easier to join a tour like this. If you can apply in advance by yourself, it would be cheaper to get to the trailhead by bus or Uber.

誰でも登れます。但し、ダイヤモンドヘッドを登るには、事前申請が必要なので、このようなツアーで参加するのが楽かも知れません。自分自身で事前申請ができるのであれば、登山口まで、バスやウーバーで行った方が安いでしょう。

I applied with my husband and grandchild. The pickup was about 10 minutes late. I was moved by the wonderful experience and returned home feeling touched. January is the rainy season, and it rained a lot, but it seems we were able to see the sunrise, which was great! It was a bit pricey, but the transportation service was the right choice. 👍

主人と孫と申し込み。ピックアップは10分ほど遅れました。
良い体験ができたと感動して帰ってしました。
1月は雨季で雨ばかりだったけど日の出も見れたらしく良かった!
少し割高になるけど、送迎で正解👍