All Reviews for Wheelchair Accessible

Arrived in Honolulu from LAX on a domestic flight. There was already a person in a yellow aloha shirt waiting by the baggage claim belt, and as I approached, they called my name, so I recognized them immediately. There were three groups from the same flight, and we were able to head to the hotel right away. Quick and precise service; I would like to rely on them again next time.

LAX から国内線でホノルルへ到着。バゲッジクレイムのベルトの横にすでに黄色のアロハシャツの方が待機されていて、近づくと先方から私の名前を言われすぐにわかりました。同じ便の方３組ですぐにホテルに向かうことができました。迅速、的確です、次回もお任せしたいです。

I felt that many roads in Hawaii had bumps before the crosswalks, but our guide was used to it and drove smoothly without any discomfort in those areas.

ハワイの道路は横断歩道前は段差があるところが多く感じましたが、ガイドさんは慣れているのでそういったところも不快なく、走ってくれました。

The pickup location at the hotel was easy to find, and the check-in process was smooth, which made me feel relieved. There wasn't much waiting time, which was great.

ホテルの迎えの場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。

I was relieved that after arriving at Honolulu Airport, the meeting place was easy to find and the check-in process went smoothly. It was also nice that there wasn't much waiting time.

ホノルル空港に到着してから集合場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。

The timing was very accurate, and I felt安心して乗車できました. Unfortunately, since the driver was a woman, I had to load my luggage, which was over 30 kilograms, into the car myself. Overall, I was satisfied, but I would prefer a male driver.

時間等がとても正確で安心して乗車できました。
残念だったのが、女性ドライバーだったため、３０キロ越えのトランクの荷物を自分で車に乗せることになってしまったのが残念でしたが、概ね満足でした。ドライバーは男性の方が有難いです。

Saw everything and had a FABULOUS tour bus driver that explained everything to us as we went and we learned so much about Hawaii and the entire area.... thoroughly enjoyed it!

The Pearl Harbor Heroes Adventure Tour brings a key pages from the 20th Century history to life. It is a excellent tour for people who have deep interest in history and those whose only brush with history is at the movies. The tour covers all the key points of interest at Pearl Harbor including the USS Arizona, USS Missouri, Pacific Aviation Museum and the USS Bowfin. Although it is a full day you will not have time to view all the sites in detail. One recommendation, tour the USS Bowfin before you venture in to the museum as you will not have time to do both. Overall this was money well spent and will probably do it again next time I visit Hawaii.

After finishing my errands in Maui, I returned to Honolulu for a day trip and was quite tired. However, there was already a bus waiting outside the baggage claim (by chance!?) so I was able to get on right away and return to my hotel, which was a great help. Unlike international flights, it seems there are fewer people boarding, so I think it's a good idea to use this option instead of waiting for a taxi.

マウイでの用事を終えて日帰りでホノルルへ帰ってきた為、かなり疲れていたのですが、バゲージクレーム外に既に(たまたま！？)バスが待機していたのですぐに乗ってホテルまで帰る事が出来て大変助かりました。国際線と違って乗車する人が少なそうなので、タクシー待ちするくらいならこちらでお願いするのはアリだと思います。

I had to take a flight to Maui at 8:30, so I requested a pickup. However, regardless of whether it was a domestic or international flight, the pickup was set for three hours prior. I was aware of this from the time of the arrangement, but I felt that with domestic flights, there tends to be quite a bit of time needed after arriving and completing security checks, so it was a bit uncertain whether taking a taxi would have been better. Especially since I only speak English, I thought it might be just as easy to use a taxi.

所用があり8:30の飛行機でマウイ島へ行く事になっていた為、こちらにお願いしたのですが、国内線・国際線問わず、3時間前のピックアップになっていました。それは手配の時からわかってはいたのですが、やはり国内線だと着いて保安検査を終えてからもかなりの時間が発生するので、タクシーにした方が良かったか微妙な感じでした。特に英語のみなので、それならタクシーを使っても一緒かな、と思いました。

The guidance from the airport was unclear, and I couldn't find the staff. I was at the baggage claim properly, but I ended up being left behind. When I communicated this to a staff member who spoke Japanese, I received a response that suggested it was my fault for not being able to find the pick-up staff.

They did manage to arrange a different bus for me, but it was very unpleasant.

On the way to the airport, I also arrived nearly 20 minutes late compared to the scheduled time, which was quite nerve-wracking.

空港からの案内がわかりづらく、係の人が見つけられなかった。こちらはきちんとバゲッジクレームにいたのに。そのため、置いていかれてしまい、日本語が話せる窓口の人にその旨を伝えた結果、「迎えのスタッフを見つけられなかった貴方達が悪い」というような返答をされた。
なんとか違うバスを手配してはもらったが、非常に不愉快だった。

空港へ向かう際も、予定の時刻よりも20分近く遅れて到着し、肝を冷やした。

Since my departure was after 1 PM and I wanted to spend as much time in Waikiki as possible, I inquired about a taxi, but I found out that the pickup would be three hours prior. So, I used Roberts. We made one pickup and headed to the airport; this time, there were three groups of five people, and I was the only Japanese. Once again, we arrived smoothly.

出発が１３時すぎの個人手配チケットなので、少しでもワイキキにいたい！と思いタクシーも問い合わせましたが、やはり３時間前のピックアップになることが判り、ロバーツを利用。　１カ所ピックアップし空港へ、今回は３組５人で日本人は私のみ。　今回もスムーズに到着。

The round-trip transfer between the airport and Sheraton Waikiki was very good, with smooth service and a spacious interior. I definitely want to use it again next time.

空港↔シェラトワイキキの往復送迎でしたが、スムーズな対応と余裕のある車内で大変良かったです。次回、また是非利用させて頂きたいと思います。

We are from Argentina. The tour was amazong and the driver very kind, he explains everithing and always arrived in time. Beautiful experience.

Our Veltra tour was a wonderful opportunity to learn more about the infamous attack on Pearl Harbor in 1941. A luxury bus picked my husband and I up on time and drove us to the Arizona Memorial. The seats were quite comfortable and the bus also had a restroom. Unfortunately, I can't remember our tour guide's name but I can tell you that he was very respectable, helpful and informative. As we approached the Arizona Memorial we were given pertinent information as to when the bus would depart, tips for getting the most out of our visit, where we could find food and beverages, restrooms, etc. We found the USS Arizona Memorial visit to be a very moving experience. It was interesting to see how chatty people were as we entered the theatre to view a short video of live footage of the Pearl Harbor attack. Once the video started there was complete silence. It was a solemn experience for all and we continued on a shuttle boat to witness the sunken battleship still leaking oil to this day and the occasional air bubbles that surfaced. We would highly recommend it for all, young and old. On the down side, neither of us thought the city tour was very exciting.

There aren't many hotels that you can stop by on the way to the airport, so that's good! The hotels and condominiums in Waikiki are covered, which is convenient.

In the case of Nikkei, there are often patterns where only major hotels provide pick-up, but even budget hotels that you might wonder about are included.

空港まで立ち寄るホテル数も多くないので、良いです！
ワイキキのホテル、コンドミニアムはカバーしてるので便利です。

日経だとメジャーホテルのみお迎えのパターンが多いですが、こんなとこも？という安ホテルでもカバーしてます。

The directions after leaving the airport were clearly indicated on the reservation page, so I was able to reach the meeting point smoothly. I waited for about 10 minutes for the shuttle to arrive, but during that time, the staff member helped me by looking up the locations of the stores we were going to, which was great. I would like to use this service again.

空港を出てからの案内があらかじめ予約ページに示してあったので、集合場所までスムーズにいくことができました。送迎車が来るまで10分くらい待ったのですが、その間も退屈しないように案内係の方がこれから行くお店の場所などを調べてくれたのでよかったです。また、利用したいです。

Since we were moving from the Big Island, we arrived at the domestic terminal. There were staff members directing us to the baggage pickup area, so it was easy to find.
Inside the car, there was Hawaiian-style background music playing, making for a comfortable journey.

ハワイ島からの移動だったので、国内線ターミナルに着きました。荷物をピックアップする場所に案内の方がいたのですぐにわかりました。
車内ではハワイらしいＢＧＭがかかり、快適に移動できました。

No time to enjoy or view activities. We felt very rushed. "Gold Package" got us a deli sandwich, which we had to leave the tour for, adding to the time rush. I had taken this tour with a different company several years ago, and had a totally different experience (for the better). Bus drive thru town was pleasant and informative. Driver was knowledgeable.

A couple of more hours could have made all the difference...

I booked the tour online a day before. It was a last minute plan. I wanted to see if my booking went through. I called their number. They already knew that I was calling. They put me on hold for a few minutes and it was done. I would highly recommend this tour company.

Since my flight from Honolulu was at 8 AM, I chose the 24-hour shuttle service. The hotel pickup felt a bit too early, but they made sure to get me there on time without any delays. I would like to use this service again when I come to Hawaii.

ホノルル発が8時と早朝便だったため24時間対応の送迎サービスを選びました。ホテルピックアップが少し早すぎた気もしますが、時間に遅れることなくきちんと送って下さりました。ハワイに来た際はまた利用したいと思います。

This time, I used the service arriving in Honolulu from Canada.

The arrival time was completely different from the flights from Japan, as we arrived after 10 PM, but the shuttle service was well-organized and convenient.

I will definitely use it again when I travel to Hawaii from other cities in North America next time.

今回は、カナダからホノルル入りで利用させて貰いました。

日本からの到着便時刻（am）と全く違い、到着が22時過ぎでしたが、送迎対応もしっかりしていて便利でした。

次回も北米他都市からハワイ入りした時は活用させて頂きます。

Royal Star motorcoach provided top notch transportation and Patrick, our driver and guide, provided superior service. The motorcoach was impeccably clean and modern and Patrick was friendly, funny, and completely knowledgeable about everything Hawaiian that all of us asked him. I particularly liked that Patrick kept track of us at all times and was at all rendezvous sites at Pearl Harbor on time. It was great to know that he was looking out for us and took a personal interest in all of us. Patrick is a wonderful ambassador of your company and of your motorcoach and guide services. By the way, I'm not related to Patrick, but I am a former motorcoach bus captain myself for several years in Virginia. Patrick is a man worth keeping happy; you do not want to lose this gem to a competitor! We were very glad we found VELTRA online for our Pearl Harbor and Honolulu transportation and tour on 11/27/2015.

This was my second time in Honolulu, and I requested the shuttle bus for the first time. After arriving from the outer islands, the shuttle bus staff came to help with luggage and placed a shell lei around my neck. They also carried my suitcase, which was very kind of them.

I was a bit surprised by the radio volume during the ride to the hotel, but they carried my luggage from the vehicle to inside the hotel, and they were very kind. I thought I would like to use this service again the next time I visit Hawaii.

ホノルル２回目で、初めてのシャトルバスをお願いしました。
離島からの到着で、荷物受取でシャトルバスの係員が来て、
貝殻のレイをかけてくれました。
スーツケースも運んで頂き、とても親切でした。

ホテルまでの間のラジオ音が少し大きくて驚きましたが、
荷台からホテル内まで荷物を運んで頂き、
とても親切で、また次回ハワイに行った際、
使いたいを思いました。

The pickup arrived about 30 minutes late, and there was no apology. Although it was fine in terms of the flight departure time, it was disappointing that there was no communication about the delay.

指定の時間より約30分程、遅れて迎えが来たが、
謝りもなかった。
飛行機の出発時間まで大丈夫でしたが、
遅れる連絡がなかったのが、残念でした。

We were picked up less than a block away from our Waikiki Hotel for an early morning 6:30am tour with a guarantee to return us back to the hotel no later than 2:00 pm. As we had a scheduled 3:00pm pick-up for transportation to the cruise ship pier from our Hotel, the time schedule was critical. The drive showed up right on time in a luxury Tour Bus. We completed the Pearl harbor tour which included the USS Missouri, the USS Arizona, and the city tour and got us back to our hotel with time to spare. Great Service. Would highly recommend.

I used the shuttle from the domestic flights. I got a bit lost at the shuttle pick-up point, but I was able to board safely. The driver was very accommodating and provided some guiding explanations along the way, all in English. It's affordable and the service is good, so I would like to use it again.

国内線からのシャトル利用。シャトルの乗り場で迷いましたが、無事に乗り込む事が出来ました。ドライバーの方の対応も良く、ホテルに着くまでの間ガイド的な説明を入れてくれたりしました。全て英語です。安いし対応も良いのでまた利用したいです。

This was my first solo trip, so I requested round-trip airport transfers. When I arrived at Honolulu Airport, I had trouble finding the meeting point, but the information staff kindly guided me to a nearby attendant in a yellow aloha shirt. After checking in my suitcase and waiting for a few minutes, I was able to enjoy the scenery on a spacious bus to Honolulu. The return trip to the airport was also smooth. Thank you very much.

今回ははじめて一人旅でしたので往復空港間の送迎をお願いしました。ホノルル空港に着いた時、集合場所がすぐにわからずインフォメーションの方にお聞きしたら、すぐ近く黄色いアロハシャツの係りの方まで案内していただきました。スーツケースを預けて待つこと数分。大型バスでゆったりとホノルルまでの景色を楽しみながら到着することができました。帰りもスムーズに空港まで送っていただきました。ありがとうございました。

I used this service on my return from the Neighbor Islands. The staff welcomed me at the baggage claim area and helped with the luggage pickup, which was very attentive. The shuttle seemed to have come from the international terminal, and there were already four or five groups ahead of me. Since my hotel was the last stop, it took a little time to arrive, but that can't be helped. This service is very convenient for individual travelers without a rental car.

ネイバーアイランドの帰りに利用しました。
ターンテーブルのところで係りの方が出迎えてくれ、荷物のピックアップまで手伝ってくれ、至れり尽くせりでした。
シャトルは国際線からまわってきたらしく、すでに４、５組の方がいて、わたしのホテルが最後の場所だったので、到着まですこし時間がかかりましたが、こればかりは仕方ありません。
レンタカーなしの個人旅行にはありがたいです。

They welcomed me at an easy-to-find location, which was very reassuring. I definitely want to use this service again next time if I have the opportunity.

着いたら分かりやすい所で迎えてくれて何の不安もなく
助かりました。
次回も機会があれば絶対利用したいです。

I made a last-minute reservation here because another company (a Japanese one) had already closed their bookings. After making the reservation, I received a confirmation email stating, "Hotel pickup is 3.5 hours prior." I thought that was early, but considering I didn't know the road conditions and they would be stopping at other hotels, I figured it was reasonable.

I was fully prepared and waiting in the lobby, but the van took a while to arrive. I started to doubt whether they would come to call me in the lobby, so I waited by the roadside in front of the hotel. While waiting, it was confusing because large buses and vans that didn't have "Roberts" written on them were stopping nearby.

The confirmation email mentioned, "If they don't arrive in 10 minutes, call us," and I hesitated, thinking, "It's about time to call... (but I wouldn't understand if they spoke in English)." Finally, around 15 minutes later, the van arrived. After stopping at a couple of other hotels and passing through the domestic terminal, we arrived at my flight's terminal 2 hours and 40 minutes before departure.

Since I don't understand English, I thought that next time, I should consider having Japanese support as one of my criteria, just in case.

予約がギリギリとなり、別の会社(日系)の方は締め切っていたため、こちらを予約。予約後の予約確定メールに「ホテルピックアップは3時間半前」と。早いなーと思ったけど道路状況も分からないし他ホテルも回るので、そんなものかと。
準備万端でロビーで待ち構えたもののなかなか来ない。ロビーまで呼びに来てくれるのかどうか自信がなくなりホテル前の道端で待機。途中待っている間、ホテル近くにロバーツの大型バスやロバーツと書いていないバンが停まるので紛らわしい…。
予約確定メールに「10分経って来なかったらTELを」と書いてあり、「そろそろTELを…(でも英語で言われても意味分かんないし)」と躊躇していたところ、15分過ぎた頃にバンが到着。その後2か所くらい他ホテルを回り、国内線ターミナルを経由し、私のフライトのターミナルに到着したのはフライトの2時間40分前でした。
英語が分からない私は、次回は、万一の場合に日本語対応可であることも選択基準のひとつにしようと思いました。