All Reviews for Family & Accessible Travel

First of all, having staff who could speak Japanese was incredibly helpful. There were several people at the reception, and among them, one person spoke Japanese. Additionally, before boarding the canoe, a Hawaiian explained how to paddle and hold the canoe in broken Japanese, which made it easy to understand and gave me a sense of reassurance.

That aspect was quite significant.

Moreover, the experience was so memorable that it will stay with me for a lifetime. We paddled out a bit from the shore and then returned, and it reminded me of a scene from a Disney movie, like Moana, which made me smile.

It was truly wonderful to have a Hawaiian experience with Diamond Head in the background! I can only express my gratitude to the locals. Thank you!

まず、日本語が話せるスタッフが居た事はすごく助かった。受付には複数人いたが、その中で1人日本語を話せる人がいてさらにカヌー乗船前の説明も漕ぎ方や持ち方などハワイ人が片言日本語で説明してくれてわかりやすくて安心感を覚えました。
その点はかなり大きかったです。
そして、体験の方は一生思い出に残るくらいとてもいい体験ができました。浜から少し沖の方へ出るまでに漕いでまた浜まで戻るのですが、それがまるでディズニー映画に出てたモアナのようなシーンを思い浮かべました笑
ダイヤモンドヘッドを背景にハワイらしい体験ができた事はほんとに良かったです！
現地の人に感謝しかないです。ありがとう。

I was very moved. It was fun to feel a sense of unity with the audience. The intensity was also wonderful, and I can only say it was the best. If you're going to Hawaii, I definitely recommend it.

とても感動しました。観客と一体感が味わえるようで楽しかったです。迫力がも素晴らしいですし最高の一言です。ハワイに行くなら是非オススメです。

As expected from Cirque du Soleil, the performance was impressive and matched the Hawaiian theme perfectly. There were also audience participation elements, which made it very enjoyable.

さすが、シルク・ドゥ・ソレイユという迫力、ハワイのテーマにも合っていて、客席参加のしかけもあり、とても楽しめました。

We all boarded the boat while having a great time together, and after about 20 minutes, we took turns paragliding. The captain took care of everything, which made me feel at ease! I was scared before flying, but once I was up in the air, it was incredibly fun, and the view was amazing—the sea was beautiful and it was the best experience!

みんなでワイワイしながら船に乗って移動して、20分くらい経ったら順番にパラセーリングしました。キャプテンの方が全部やってくれたので、安心できました!飛ぶ前は怖かったけど飛んだらもうそれはそれは楽しかったですし景色も素晴らしく海は綺麗で最高でした！

Initially, we received a numbered ticket, but I thought there might be a specific order for sending guests to their hotels. It was a bit frustrating to see people with later numbers being called first and getting into the cars.

Additionally, it seemed that our number was overlooked on the list, and we weren't called for a long time. After waiting and getting anxious, we had to inform the staff of our number, and they desperately apologized, saying our number had been missed.

I felt that a considerable amount of time (about an hour) was wasted after arriving at the airport, which was disappointing.

初めに整理番号を貰ったのですが、送るホテルの順番もあるかと思いますが、自分たちよりあとの番号の人たちが先に呼ばれ車に乗って行くのはちょっと…と思いました。
また私たちの番号はリストからもれていたようでいつまで経っても呼ばれず、しびれを切らしてこちらからスタッフに番号を伝えると、番号がもれてたとのことで必死に謝っていました。
空港に着いてからかなりの時間(1時間程)無駄になったと思い、残念でした。

I arrived 15 minutes early for the meeting time and waited, but even after 15 minutes had passed, the pickup car did not arrive. When I contacted the company, they said it was heading to a different hotel. After about 5 more minutes, the car finally arrived. Although they said there was plenty of time before boarding, I felt anxious.

集合時間15分前に行って待っていましたが、時間15分経っても迎えの車が来ず、会社に連絡したら違うホテルに向かってしまったと。
その後5分くらいしてからやっと車が到着。
搭乗時間には余裕があるとは言うものの不安にかられました。

During my stay, there was a week of "all-day rain," which happens only once every 15 years, making it difficult to truly experience the essence of this activity. The operators were very kind, and I am filled with gratitude for the captain, who tried to create enjoyable memories despite the rain and rough waves. However, the boat's rocking when heading out was more than expected, and more than half of the passengers ended up feeling unwell.

I definitely want to try again on a sunny day.

滞在中、15年に一度あるかないかという「終日降雨」という日が一週間続き、なかなか本アクティビティの神髄を体験することは叶いませんでした。オペレータの皆様もとても親切でしたし、雨や荒波なりに楽しい思い出を残そうと盛り上げて下さる船長には感謝の気持ちでいっぱいですが、沖に出る際の船の揺れが予想以上で、乗客の半数以上が体調を崩してしまいました。

是非、晴れた日にリベンジしたいです。

It's not an exaggeration to say that I came to Hawaii to see the fire dance in this show. The other shows were also well-crafted as entertainment, and I was able to enjoy them with peace of mind.

このショーのファイヤーダンスを見るためにハワイに来たと言っても過言ではない。他のショーもエンターテインメントとして完成されており、安心して楽しめました。

I was torn between the hotel luau and this show, but I chose this one for its convenience. I had heard that it wasn't just a hula show, and the quality of the performance was wonderfully impressive. The kids also enjoyed watching it.

ホテルのルアウと迷って、お手軽さからこのショーにしました。
フラショーだけではないと聞いていましたが、ショーのクオリティとして素晴らしい完成度でした。
子どもも楽しく見ました。

I received an email asking me to fill out a survey and a pledge, and at that time, I indicated that I did not want any photos. Later, I requested photos via email and received confirmation, and on the day of the event, I asked again for photos. I was told it would be fine, but the scheduled instructor did not show up. As a result, we ended up with just one instructor for the three of us beginners, so no photos were taken (although we did get a free photo of us on the board on the beach).

The surfing took place in a safe area, and the instructor provided guidance that was manageable for beginners. However, since there was only one instructor, I question whether we received enough attention. That said, the weather was beautiful, the scenery was stunning, and just floating in the ocean felt great. The Hawaiian instructor was cheerful and had a relaxed attitude, not worrying too much about the details, which is definitely a positive aspect. If you think of it as "Hawaiian time," it doesn't bother you at all.

メールが届いてそこからアンケートや誓約書などを書くのですが、その時に写真は希望しないにしてしまい、その後、メールで写真をお願いして了承を貰い、当日も写真を撮ってほしいとお願いしたのですが｢大丈夫｣とはいわれたのですが、予定のインストラクターが現れず、結果、1人のインストラクターで、私たち初心者の3人を見ることになったので、写真は無しになりました(無料で砂浜の上でボードに乗る写真だけは撮っていただきました)。
サーフィンは安全な場所で、初心者に無理の無い様に指導して貰いました。ですがやはり1人のインストラクターだったので十分に出来たかは疑問です。ただ、天気が良く、景色が素晴らしく、海に浮かんでいるだけでも気持ち良く。ハワイのインストラクターは陽気で細かいところは気にしないというおおらかさが良いところではありますね。
ハワイタイム？と思えば気にもなりません。

This was my second time using it. This time, I brought people who were experiencing the Auwana show for the first time. Just like last time, it was a powerful performance!

2回目の利用。
今回はアウアナ初体験の方たちを連れての観劇でした。
前回同様迫力のあるショーでした！

We are a couple who are both 60 years old. We tried riding a Segway for the first time. Since we were concerned that operating it might be difficult, we decided to start with a 60-minute session, but after just 10 minutes of practice, we became quite skilled at it.

The instructions were very clear and easy to understand in Japanese. When we actually went outside, it was fun, the scenery was beautiful, and riding through it felt really great. Next time, we plan to participate in a longer session that focuses more on the scenery.

We had a wonderful time.

60歳の同い年夫婦です。セグウェイを初めてやってみました。もし操作が難しいと困るのでとりあえず60分にしてみましたが10分も練習するとかなり上手になっていました。
操作説明も日本語でとてもわかりやすかったです。
実際に外へ出てみたところ、楽しくて景色も良くて、そこを走り抜けるのはとても気持ち良かったです。次回はもっと景色重視でもっと時間たっぷりのものに参加する予定です。
とても良い時間でした。

I enjoyed watching the history of hula in Hawaii, and it was wonderful to see Elvis and Michael Jackson! I had a great time drinking and having fun.

ハワイ　フラの歴史を見ながら
楽しめて、エルビスやマイケルジャクソン
素敵でした！
お酒を飲みながら　楽しい時間を過ごせました

Since it was my first time, I was scared and nervous. However, other customers encouraged me and cheered me on, so I gradually got used to it and was able to enjoy the scenery around me (though I was still scared…). The sea breeze was pleasant and absolutely wonderful.

初めてなので怖くて緊張しまた。他のお客様さん達が声をかけてくれたり盛り上げてくれたので少しずつ慣れてきて周りの景色を見れました(やはり怖かったですが…)海の風はここち良く最高でした。

The theater inside the hotel is small, but you can see the entire stage well even from the cheaper seats. It gets crowded before entry, but since it's inside the hotel, you can feel secure. Because it's a small theater, entering and exiting was also smooth.

ホテル内の劇場のためこじんまりしていますが、安い席でも全体がよく見えます。入場前は混雑していますがホテル内のため安心です。小規模劇場のため出入りもスムーズでした。

Since the guide was very energetic and spoke in English from the morning, I had some concerns about the mountain climbing, but my motivation to climb increased.

朝からとても元気よく英語でのガイドしてくれたので山登りに多少の心配がありましたが、登る気分が高まりました。

1000ft flying was awesome and we were really excited! All stuff is friendly and humorous. We will absolutely come back here to enjoy Hawaii ocean again. Thank you!

The shuttle driver was cheerful and it was fun. It takes a bit of physical effort, but once you reach the top and see the view, your spirits lift, and I even saw a rainbow. It was a bit cloudy, so if it had been sunnier, it would have been even better.

送迎の運転手さんが愉快で楽しかった。
体力は少し使うけど、登りきって景色を見れば気分上々で虹も見れました。
少し曇り気味だったのでもっと晴れてたらもっと最高

We participated as a group of six, including a couple and my brother's family (in their 50s, 20s, and a high school student). It was cloudy and a bit chilly in the morning, but by 9 AM, the sun came out, and we were able to fly in clear skies. The staff was friendly and easy to understand, and we even got to see whales, making it a wonderful New Year!

夫婦と弟家族の6人（50代と20代と高校生）で参加しました。朝一番は曇っていて少し寒そうでしたが、9時からの私たちは日も照り出し快晴の中を飛べました。スタッフの方も分かりやすく親切で、クジラも観れてとても良いお正月になりました!!

The reservation notification did not specify a concrete pickup time, stating only, "We have arranged for you to match your flight arrival time. Please come to the designated location." The specified pickup location was "Roberts Hawaii KIOSK."

However, after arriving at the airport and searching for the KIOSK as instructed, I could not find it. Since it mentioned, "If you cannot find it, please contact the dispatch hotline," I inquired in English. The representative explained how to get to the meeting point and mentioned, "There will be staff wearing yellow aloha shirts," but upon arrival, there were no staff members in sight.

When I called the hotline again, I was just repeated the same explanation. After requesting to speak to a different representative and explaining the situation, I finally received the instruction, "The driver is on their way, so please wait there." It turned out that the staff had not even arrived yet.

I continued to wait in an empty area until the driver finally arrived. However, this time, they did not assist with loading or unloading the luggage at all, and we had to load all the suitcases ourselves. Once we finished loading, I thought we could finally depart, but the vehicle showed no signs of moving. When I asked, "Are you waiting for other passengers?" the only response I got was, "I don’t know," with no further explanation. Meaningless time just passed by.

The driver was later seen talking on the phone with someone who seemed to be staff, and it became vaguely clear that there were other passengers, but there was no explanation from their side. After a while, two groups of passengers finally boarded, and we departed. Notably, those two groups of international passengers also had to load their luggage themselves without any assistance.

The prior explanations were often misleading, and the hotline's explanations on the day were unhelpful. The driver's attitude was quite careless, so I have no intention of using this service again, nor would I recommend it to anyone.

予約通知には具体的なピックアップ時間の記載がなく、「フライト到着時間に合わせてお手配いたしました。指定場所にお越しください。」の記載。指定されたピックアップ場所は「ロバーツハワイのKIOSK」でした。

しかし、空港到着後に案内どおりKIOSKを探しても見つからず。
「見つからない場合はディスパッチホットラインへ」とのことだったため、英語で問い合わせを実施。担当者から集合場所までの行き方を説明され、「黄色のアロハシャツを着たスタッフがいる」と案内されたものの、到着してもスタッフの姿はどこにもありませんでした。
再度ホットラインへ電話すると、同じ説明を繰り返されるばかり。担当者を変えてもらい状況を説明したところ、ようやく「ドライバーが今向かっているので、その場で待つように」との指示。つまり、そもそもスタッフ自体がまだ来ていなかったことが判明しました。

何もない場所でひたすら待ち続け、ようやくドライバーが到着。
ところが今度は、荷物の積み下ろしを一切手伝ってくれず、スーツケースはすべて自分たちで積み込むことに。
積み込みが終わり、ようやく出発かと思いきや、車は一向に動く気配なし。
「他の乗客を待っているのか」と尋ねても、返ってきたのは「I don’t know」の一言だけで、状況説明もなし。意味のわからない時間がただ過ぎていきました。

ドライバーの方がその後スタッフと思しき人と電話をしており、他にも乗客がいそうであることがうっすら判明したものの、あちらからの説明はなし。
しばらくしてようやく2組の乗客が乗り込み、出発。
なお、その2組の海外の方々も同様に荷物を運んでもらえず、自分たちで積み込みをしていました。

事前の説明はミスリードになるところが多く
当日ホットラインでの説明も不親切。
ドライバーの方の対応もかなり雑だったので私は二度と使おうと思えませんでしたし、だれにもお勧めできません。

We had such a wonderful time on our sunset cruise while in Oahu. Lost track of how many whales we saw while out there. And the staff were so incredibly nice. Special shout out to Vivian who spent some extra time with my son who was feeling very shy. We truly had a lovely night.

The show's structure was great, and the music and visuals matched perfectly, making it enjoyable. The singers and dancers were also glamorous and very good.

ショーの構成がよく、音楽と映像がピッタリ合っていて楽しかった。シンガーやダンサーも華やかでとてもよかった。

I regret not having seen such fun entertainment in Hawaii before! The food is delicious, they come to your seat to sing, and there are dance lessons, so you can enjoy yourself thoroughly before the show even starts. The show is, of course, amazing. I received a scarf that Elvis Presley wiped his sweat with (laughs). It's a secret that Michael Jackson had a little bit of a belly (laughs).

Thank you for the fantastic performances filled with singing and dancing.

This is definitely a show you must see when you come to Waikiki.

ハワイにこんなに楽しいエンターテイメントがあったのか！と今まで見なかった事を後悔しました。
食事も美味しいし、席まで来て歌ってくれるし、踊り方のレッスンもありショーの前にも充分楽しめます。
ショーは、もちろん最高です。
エルビス・プレスリーには、彼の汗を吹いたスカーフを頂きました(笑)
マイケル・ジャクソンのお腹がちょっぴり出ていたのは内緒(笑)

歌に踊りに最高のパフォーマンスをありがとうございました。

ワイキキに来たら絶対みるべきショーです。

This was my first time climbing Diamond Head, and I wasn't sure about the procedures for the climb or how to get there, so I decided to book a shuttle plan. I signed up for a pickup at 6:20, but the day before, I received a notification that the time had changed to 7:20. I was able to confirm this change through a phone call and email from the hotel front desk, so I wasn't worried.

On the day of the pickup at 7:20, I arrived early and waited, and the car arrived right on time. The driver was a very pleasant man, and I was able to depart without any anxiety, making the climb enjoyable. There were children and elderly people climbing as well, but it was surprisingly tough. I think it's best to wear proper hiking shoes and clothing. (The night before, there had been rain and strong winds, but it was sunny in the morning. However, there were some muddy spots, so caution is needed during the rainy season.)

After finishing the climb and returning to the car, I was given a cold bottle of water. When I asked the driver, "We would like to stop by a nearby café on the way back, is it better to part ways here?" he immediately seemed to understand and asked for the name of the café, saying, "You can go ahead and drop you off there." Since it was a café near Diamond Head, I was dropped off there instead of at the hotel. I really appreciated the kindness and felt safe participating in this experience. Thank you very much. (On the way back from the café, I enjoyed a pleasant walk back to my hotel in Waikiki.)

ダイヤモンドヘッドに登るのは初めてで、登るための手続きもよくわからないし、現地に行くのにどうするか…と考えるのも面倒だったので送迎プランを申し込みました。6:20お迎えのプランで申し込みましたが、前日になって時間変更の連絡があり、7:20に変更に。その連絡はホテルのフロントからの電話とメールで確認ができたので不安はありませんでした。
当日は7:20お迎えだったので早めに待機しておりましたが、時間ぴったりに車が到着しました。とても感じのいい男性ドライバーさんで、不安なく出発→登山も楽しくできました。子供や年配の方も登っていますが、意外ときついです。きちんと登山しやすい靴・服装でいくといいと思います。（前日の夜に雨と強風が吹いており、当日朝は晴れておりました。ですが、少し足元がぬかるんでいるところがあったので、雨季は注意が必要です。）
登山を終えて車に戻ると、冷たいお水（ペットボトル）を渡してくださいました。そして、「私たちは帰りに近くのカフェに寄りたいので、ここで解散したほうがいいですか？」とドライバーさんに聞くと、すぐにそのカフェのことがわかったようでそのカフェの名前を言って聞いてくださり、「乗って行っていいよ」と言ってくださいました。ダイヤモンドヘッド近くのカフェなので、ホテルではなくカフェ近くで降ろしていただきました。とても親切で、安心して参加させていただけたことに感謝しております。ありがとうございました。（カフェの帰りはお散歩がてらワイキキのホテルまで歩いて帰りましたが気持ちよかったです。）

I chose a plan with a buffet, but I felt like the buffet time was a bit too long, so next time I go, I will skip the buffet. The selection at the buffet was sufficient. You line up and choose your food in order, and at the meat station (which had two types), they cut it for you right in front of you. There were several types of desserts, but I couldn't eat as much as I thought I would.

After the buffet, the time to move to the show venue and wait for it to start was a bit long, and I got a little bored, but once the show began, it was a lot of fun. There were hula dances, fire dances, Elvis Presley, and Michael Jackson performances, and I was never bored throughout. The singers were skilled, and the dancers were great too. The dancers changed costumes and came out multiple times. I was really impressed watching them. This was my first time seeing a show other than the free hula dance show, and I enjoyed it very much.

ビュッフェ付きのプランにしましたが、ビュッフェの時間が長く持て余してしまうような感じだったので、次回行くとしたらビュッフェなしにします。ビュッフェの内容としては十分な感じでした。列に並んで順番に自分で選んで取り、最後にあるお肉のコーナーでは（二種類ありました）目の前で切り分けてくれます。デザートも数種類ありましたが、思っているほど食べられませんでした。

ビュッフェのあと、ショー会場への移動・スタートまでの時間が長く、少し飽きてしまいましたが、ショーが始まるととても楽しかったです。フラダンス、ファイヤーダンス、エルピスプレスリー、マイケルジャクソン、終始全く飽きません。歌を歌う方もお上手で踊りもお上手。ダンサーさんも着替え・着替え、何度も出てきます。すごいなぁと感心して見ておりました。無料で見られるフラダンスショー以外でショーを見たのは初めてで、とても楽しかったです。

After arriving, I contacted dispatch and received a vehicle within about 5-10 minutes. However, there was a long wait for other passengers, so it took a total of about 30 minutes before we departed for the hotel. That said, I was satisfied overall because I was taken to the hotel, and once we left, the ride was quite smooth.

到着後ディスパッチの連絡をしたところ5-10分ほどで配車いただきました。ただ他の乗客待ちが長かったため、ホテルへ向けて出発するまでトータル30分ほどかかりました。ただホテルまで送ってもらえ、出発後はかなりスムーズでしたので全体的には満足です。

During the meal, there was a live ukulele performance that took requests, and there were also plenty of activities like hula and hula lessons, making it a truly enjoyable time. The food was even more delicious than I had imagined. On stage, I was able to see hula and Tahitian dance, and the performers who looked so much like Elvis Presley and Michael Jackson brought back nostalgic memories. Despite being sleepy from jet lag, I was treated to an amazing performance. I definitely want to come back and see it again next time. Thank you very much!

食事の時ウクレレ生演奏でリクエストにも応えて頂き、またフラやフラレッスンなど盛りだくさんで本当に楽しいひと時でした。
ご飯も想像以上に美味しかったです。
ステージではフラやタヒチアンダンスも見れたしエルビスプレスリーとマイケルジャクソンがすごーく似てたし曲やダンスも懐かしいし時差ぼけで眠かったにも関わらず最高のパフォーマンスを見せていただきました。
また来た時には絶対見に来たいと思いました。
ありがとうございました。

The view from the seaside, especially from above, is amazing! The guide is very cheerful and keeps us entertained. (The photo is from that time.) The photo costs $40, but it's worth buying; the content is satisfying.

海側から、しかも上空から眺める景色は最高！
ガイドさんがとても愉快で楽しませてくれます。(写真はその時のものです)
写真は$40だけど購入する価値あり、満足できる内容です。

We were able to relax and enjoy the show from a very good seat with our family. We were also satisfied because we could see the fireworks perfectly. The food was quite tasty as well.

とても見やすい席で家族でゆっくり観ることができました。
花火もばっちり見れて満足です。
ご飯もそれなりに美味しかったです。

Two crew members entertained us a lot and took many photos for $40. They transferred the photos to my iPhone right after we disembarked and gave us an SD card. They took about 150 photos, including some scenic views from the ship. When they asked if it was okay to drop into the sea, I said yes, and they played with us a lot. It was the best activity!

2人のクルーがたくさん楽しませてくれて、40ドルで写真もたくさん撮ってくれます。下船後すぐにiPhoneに読み込みをしてくれて、SDカードをくれます。150枚ぐらい写真を撮ってくれて、船からの景色も混ぜてくれています。
じゃぼん(海に落と)して良いか聞かれてOKするとたくさん遊んでくれます。最高のアクティビティーでした。