All Reviews for Family & Accessible Travel

The quality of the performers' impersonations was surprisingly high, and the production was excellent, making it an enjoyable show overall. However, the group of guests in the front row was drunk, and it was very unpleasant that they kept crossing in front of me during the show, either to go to the restroom or for other reasons.

出演者のモノマネのクオリティが予想以上に高く、また、演出も素晴らしくてショーとしては十分楽しめました。ただ、前席の団体客が酔っ払っており、トイレに行くのか、ショーの真っ最中に代わる代わる目の前を横切って行くのが非常に不愉快でした。

Since there was no airport transfer included in the return plan, I arranged this myself. I chose this option instead of the HIS shared transfer, which was a dollar cheaper, but I wanted to go with this one. The driver was pleasant, and the shuttle was spacious, which was nice for the small number of passengers. However, I got off at the Hawaiian Airlines domestic terminal, which caused a bit of confusion. (They might have explained it, but...) It's affordable, punctual, and with a small group, so I highly recommend it. I would like to use this service again next time.

帰りの空港まで送迎がないプランだったので、こちらの手配をさせて頂きました。HISの混載送迎にしないで、１ドル高いけれど敢えてこちらを選びました。
運転手さんは感じが良く、シャトルもゆったりしていて少人数で良かったです。
ただ、ハワイアン航空の国内線で降りてしまったので少し手間取りました。（きっと説明してくれていたのかもしれませんが...）
安いし、時間に正確で、少人数ということで、オススメです。次回も利用したいと思います。

I'm glad I was able to participate after signing up the day before. I registered for the 120m jump, but it felt like I flew up to 150m. It was a bit scary, but it was amazing!

参加日の前日申し込んで無事に参加が出来てよかったです、120mの申し込んだが150mまで飛んだ気がした。少し怖かったが、最高ですす

This time we went with a group of friends, and had a wonderful day - everybody truly enjoyed themselves. We will book again next time in Honolulu. Recommended!!!

This was our second time on the Holokai Catamaran, and again we had a fabulous day. Great crew! We would book again!!!

It was my first time riding a submarine, and I had a lot of fun. The location was close to where I was staying, so I walked there. The staff were very kind to me, even though I arrived early and couldn't speak English. I'm grateful for that. It was probably just a coincidence, but when I participated, about 60% of the participants were Japanese. A person who could speak Japanese guided us, so I didn't need an audio guide in Japanese. I was able to see sea turtles, and it was a very enjoyable experience.

潜水艦に乗るの初めてなので楽しかったです。
場所が滞在場所から近かったので歩いて現地に行きました。
早めに来てしまった英語のできない自分に対してもスタッフさんはとても親切にしていただきました。感謝します。
たまたまでしょうが自分が参加した時は参加者の6割が日本人でした。
日本語ができる方がガイドしてくださり、日本語の音声ガイドが必要ありませんでした。
ウミガメの見ることができたし、とても楽しい経験ができました。

I was really anxious about surfing for the first time, but I happened to have a Japanese guide who taught me while praising me, and I was able to stand up even as a beginner! It's a shame I don't have any photos, but I want to go to Hawaii again to surf.

初めてのサーフィンですごく不安でしたが、たまたま日本人のガイドさんで誉めながら教えてくださり、初めてでも立つことが出来ました！
写真が残っていないのが残念ですが、またサーフィンをしにハワイに行きたいです。

So wonderful perfect staff wonderful experience. Trip went by to fast

My long-awaited beach yoga in Hawaii. We gathered in front of the Honolulu Zoo early in the morning and then headed to Waikiki Beach together. The yoga instructor was very cheerful and kind, making it easy for both beginners and experienced participants to join in.

Doing beach yoga while looking at the ocean was incredibly refreshing, and I felt free and relaxed. The pleasant temperature, clean air, the sound of the waves, and the chirping of the birds were all soothing. I felt energized. I was so focused that before I knew it, about an hour had passed!

I’m really glad I participated in beach yoga this time. I have some experience with yoga, but it felt so much better than indoor yoga in Japan. Next time I come to Hawaii, I will definitely join beach yoga again!

念願だったハワイでのビーチヨガ。早朝からホノルル動物園前に集まり、そのまま皆でワイキキビーチへ。ヨガインストラクターさんはとっても明るくて優しいので、はじめての方でも経験のある方でも気軽に参加できました。
海を眺めながらのビーチヨガはとても気持ちよく、のびのびと出来ました。また清々しい快適な気温、綺麗な空気、波の音や鳥のさえずりなど聞き癒されました。エネルギーをもらえました。とても集中していたので、気づけば1時間位経っていました！
今回ビーチヨガに参加して、本当に良かったです。私はヨガの経験はありますが、日本の室内でのヨガとは違い本当に気持ちよかったです。次にハワイに来る時も絶対ビーチヨガに参加します！

I requested a shuttle service between the airport and the hotel. It was punctual, and I was able to use it without any issues. I would like to use it again.

空港ホテル間の送迎をお願いしました。
時間に正確で、特に問題なく利用できました。
また利用したいと思います。

I had some anxiety about it being scary, but I'm glad I did it.
We rode in a boat with four pairs, totaling eight people.
We arrived in about five minutes. I was worried about getting seasick, but it was not a problem at all.
There was an explanation in English at the beginning, but I didn't really understand it (laughs).
The newlyweds went first, and then at the end, we all went "plop" into the sea. I thought it was a bit unpleasant to be completely soaked.
When it was my turn, I desperately pleaded, "Soft plop, please!!" (laughs).
While flying, it felt very graceful and pleasant, and I didn't feel scared at all. There was even a rainbow, which was amazing.
The flying time was just right.
Finally, the plop came, and with exquisite control, I got wet only up to my backside, which was fantastic.
It was my first time, but it was really great.

怖いかもという不安もありましたがやってよかったです。
二人ずつ4組8人でボートに乗りました。
5分くらいで到着。船酔いも心配でしたが全く問題無かったです。
始めに英語で説明がありましたがよくわからなかったです(笑)
最初に新婚さんが飛んで最後に「ドボン」と海に浸かりました。結構ずぶ濡れで嫌だなーと思いました。
自分の番になったときに「ソフトドボンプリーズ！！」と必死に訴えました(笑)
飛んでるときはとても優雅で気持ちよく、怖さは感じなかったです。虹も出ていて最高でした。
飛んでる時間も丁度良かったです。
いよいよドボンがやって来ましたが、絶妙なコントロールでお尻くらいまでが濡れる程度でそれも最高でした。
初めてでしたがとっても良かったです。

I called to change the date the day before, but I couldn't understand Japanese, and the local staff hung up on me. When I arrived on-site and explained to the staff, they kindly agreed to provide transportation, but other staff members were complaining. It made me feel very uncomfortable.

前日分日にち変更の電話を入れたけど日本語が分からず現地の方に電話を切られた。変更出来ないまま現地へ行きスタッフに説明したら快く送迎をOKしてくれたけど他のスタッフが文句を言っていた。とても気分が悪かった。

It was a shuttle service from the hotel to the airport. When we arrived at the airport, people were getting off the bus one after another, and while I was waiting for my luggage from the back, someone said in English, "This is not the place, get on the bus." When I got on the bus, there were still two people sitting inside, and I mistakenly thought everyone was getting off here. The driver kindly informed us where to get off, which was very helpful. I felt a bit embarrassed to learn that the drop-off points inside Honolulu Airport vary depending on the destination, but it was nice to have such kindness and not get lost. I would definitely like to use this service again when I come to Honolulu.

ホテルから空港までの送迎でした。空港に着き続々とバスに乗ってた方が降りていき、後ろからの荷物を待ってると「ここじゃない、バスに乗って」と英語で…バスに乗ると二人乗ったままの人がいて、皆ここで降りるのかと勘違いしてました。運転手さんが降りる所を教えてくれて助かりました。ホノルル空港は行き先に寄って空港内の降りるところが違うんだと、ちょっと恥ずかしい思いしましたが親切で迷子にならず良かったです。又ホノルルに来た時は是非、利用したいです。

I participated in a parasailing tour for the first time, and it was guided in English (I was surprised to see it listed as an English guide on the day of the reservation). There were no Japanese participants, but the driver of the shuttle could speak a little Japanese and was a funny person. The tour guide didn't speak any Japanese at all but was very enthusiastic and a great person. I was extremely nervous about parasailing for the first time, and although I'm a bit afraid of roller coasters, it felt completely different! I was scared, so I chose to go at a height of 90, but once I was flying, I didn't mind the height at all! The boat ride from the port took about 10 to 15 minutes, and the first group started parasailing for about 5 minutes. There were four groups, including mine, and it ended in no time, with no seasickness at all! I was told I could fly with my GoPro, so I didn't have to buy the photo data from the guide, which was $30. I'm really glad I did it!! Highly recommended!!!

初めてのパラセイリングで尚且つ英語ガイドのツアーに参加しました(当日予約表をみたら英語ガイドとなっていてビックリ)ガイドも参加者も日本人は一人もいなかったけど、送迎車の人は少しだけ日本語できて面白い人、ツアーガイドは全く日本語通じないけど盛り上げてくれてかなりいい人、とにかく初めてのパラセイリングめちゃくちゃ緊張したけど、ジェットコースターが少し苦手ですが、全く違う感覚でした！怖かったので高さ90にしてしまいましたが、飛んでしまえば全く高さ気にならないです！港から船のっている時間も10分〜15分程度で1組目のパラセイリングが始まり飛んでる時間も5分程度、自分合わせて4組いましたがあっという間に終わり船酔いも全くなかったです！
ゴープロも持ったまま飛んでいいと言われたのでガイドが撮ってくれる写真のデータを買うこともなく済みました！ちなみに写真データ$30
本当にやってよかったです！！おすすめ！！！

We had a great crew. Kept it fun and entertaining. We are planning on taking this cruise every month to get out on the ocean and do some great snorkeling.

I participated in daytime sailing. The view of Waikiki from the sea was refreshing, and even though it was January, it wasn't cold and was a comfortable sailing experience. There were few Japanese people, mostly Westerners, allowing me to enjoy the atmosphere of being abroad. I recommend that those who are prone to motion sickness take anti-nausea medication in advance. The sailing lasted longer than I expected, so by the end, I did feel a bit nauseous.

昼間のセーリングに参加しました。
海から見るワイキキは新鮮で、一月でしたが寒くもなく、快適なセーリングでした。
日本人は少なく、ほとんど欧米の方で、外国に来た雰囲気を味わえます。
車酔いや船酔いをしやすい方は事前に酔い止めを飲むことをお勧めします。
結構思ったよりも長いセーリングだったので、最後の方はさすがに気持ち悪くなりました。

We had a fantastic time. Highly recommended!! Thankyou

We experienced surfing as a family of four. It was everyone’s first time except for me, but the instructor was kind and taught us well, so everyone was able to ride the waves and had a great time. (It was a bit hard for my uncle. (>_<))

家族４人でサーフィンを体験してみました。
私以外は初体験でしたがインストラクターの方が
親切に教えてくれたので皆、波に乗れて楽しかったです。
（おじさんにはちょっとハードでした。(>_<)）

The parasailing flight was fun and I felt safe the whole time. Would do again.

I had a flight at 10:20 AM, and my pickup was scheduled for 6:35 AM. I was waiting in front of the hotel 10 minutes early, but the pickup didn't arrive until 6:50 AM! Other customers were angry. Even though my hotel was the first pickup, there was no apology for the delay, and we didn't leave until 7:00 AM because they were confirming a customer who wasn't even on the pickup list. That confirmation took a long time. Because of this significant delay, I arrived at the airport three hours before my flight, which I thought was an early pickup. It was early in the morning, and having to wait made me decide that I will never use this service again. Taking a taxi would have been a more efficient use of my time. When I checked Uber during the wait, I found that it was cheaper. I wish I had done my research properly... I wanted to relax more at the hotel. The enjoyment of my trip was halved on the way back home. I will not use Roberts Hawaii again.

10時20分のフライトでピックアップは6時35分で10分前にはホテル前で待機していました。しかしお迎えが来たのは6時50分！他のお客さん怒っていました。私のホテルが最初のピックアップで遅れて来てもお詫びもなく、しかもお迎えリストにないお客さんの確認で出発したのは7時でした。その確認も時間がかかりました。その大遅刻があって空港には出発の3時間前に着き、早いお迎えだったと思います。朝早い上に待たされてもう二度と利用しません。タクシーの方が有効に時間を使えます。待ち時間にuber調べたらuberの方が安かったです。ちゃんと検索しておけばよかった… もっとホテルでゆっくりしたかったです。帰国路で旅の快感が半減しました。もうロバーツハワイは利用しません。

This was my second time participating. We were the only Japanese people, but even if you can't speak English, they can communicate in simple Japanese, and if you're not allergic to English, I think you can manage with gestures (laughs). I will upload a photo taken when we arrived at the snorkeling point after heading out to sea. The water and sky were both very beautiful and soothing. Life jackets and snorkeling sets (without fins) are included in the cost and are provided for free. This time, we were lucky enough to see three sea turtles! It was late December, but since I was wearing a long-sleeved rash guard, I didn't feel cold and enjoyed it. After snorkeling, free water and snacks (like chips and cookies) are distributed. I had two cups of sparkling water (I think it was $3 each). Payment is made all at once after arrival (I paid $10 including tips). On the way back, the boat rocked so much that it felt like a banana boat, which entertained the passengers (laughs), but the inside of the boat was flooded. There were about two people who seemed to be seasick and were feeling exhausted, but the staff kindly helped them by letting them smell some aromatherapy. I had a great time again. I will definitely participate next time I go to Hawaii!

2回目の参加です。日本人は私達だけですが英語が話せなくても簡単な日本語は話してくれますし、英語アレルギーが無ければ身振り手振りでも何とかなると思います（笑）。沖まで出てシュノーケルポイントに到着した時の写真をアップロードします。海の中も空もとてもキレイで癒されました。ライフジャケットとシュノーケルセット（足ひれ無し）は費用に含まれているので無料で配布されます。今回は運が良くウミガメ３匹を見る事ができました！12月下旬でしたが長袖のラッシュガードを着ている事もあり寒さを感じる事無く楽しめました。シュノーケル後は無料でお水やお菓子（チップスやクッキーなど）が配られます。私は有料のスパークリング（3ドルだったかな？）を2杯もらいました。支払いは到着後まとめて払います（私はチップ込で10ドル払いました）。帰りはバナナボートかと思うくらい大きく揺らして乗客を楽しませてくれたので（笑）船内は大洪水でした。2人位船酔いのようでぐったりしている方がいましたがスタッフの方がアロマを嗅がせたり優しく対応をしていました。今回もとても楽しめました。次回ハワイに行く時も、必ず参加します！！

I waited for about 5 to 10 minutes in front of the hotel, but considering the traffic situation, I think it was within the expected range. The drive to the airport left me feeling exhausted and a bit lonely, but the shuttle service was fine. I would like to use it again for my next tour without shuttle service. Thank you very much.

ホテル前で５～１０分程度待ちましたが交通事情なども考えると想定範囲内だと思います。空港までのドライブはさみしさと疲れでぐったりしてしまいましたが、送迎サービスは問題ありませんでした。次回も送迎なしツアーの時は利用したいと思います。ありがとうございました。

A few minutes after arriving at the meeting point, a Japanese-speaking staff member came to guide us. We waited a few minutes for the car to arrive, but there were no issues, and we were taken to the hotel without any problems. The driver was cheerful, and we enjoyed a pleasant drive to the hotel. I would like to use this service again for future tours without transportation included.

集合場所に到着して数分後、日本語を話す担当者の方がいらっしゃって案内をしてくれました。
車が来て乗車するまでも数分待ちましたが問題なく乗車してホテルまで送ってもらいました。
ドライバーさんは陽気な方で和やかな雰囲気でホテルまでのドライブを楽しむ事が出来ました。次回も送迎がないツアーで行く場合は利用したいと思います。

It's best to make reservations at the hotel tour desk, but I casually thought it would be fine. However, this hotel was under renovation and didn't have a tour desk, so I ended up booking through this site at the last minute. On the day of my reservation, it was stated that instead of showing the reservation screen on my phone, I must bring a printed copy, so I arranged for the hotel to receive a fax as instructed. When I checked with the hotel front desk, they replied, "We haven't received it." I hurriedly opened the sending screen again and resent it, and that night I was able to successfully receive the fax from the front desk. If you already know what you want to do while in Japan, I recommend making reservations in Japan and printing them out at home.

I had prepared for the pickup car to be quite late, as mentioned in the reviews, but when it was 7-8 minutes late, the office called the hotel front desk in Japanese to say, "We are delayed due to traffic. We apologize."

The length was 120 meters, and it was a very pleasant and wonderful experience. The boat swayed quite a bit, so motion sickness medication is a must. The staff were friendly and kind. Initially, I thought a tip of $5 per person would be fine, but in the end, I gave $10 per person. The photos were $30, but since we couldn't take them ourselves, we bought them (SD card). It seems it's better to mention upfront that you intend to buy them. The group before us didn't communicate that, so when they checked at the time of purchase, they hadn't taken many photos, which was unfortunate, as mentioned by a Japanese lady in the office. That said, it felt okay not to buy them if you didn't like the photos upon checking.

The driver for the shuttle was very chatty and kept telling us that there would be fireworks at the beach nearby today (Friday) and that we should go see them! We actually went to see the fireworks at night, and it was really great.

ホテルのツアーデスクで予約すればいいや。と気軽に考えていたら、今回のホテルは改装途中でツアーデスクがなく、急遽こちらのサイトで予約しました。
当日は携帯の予約画面を見せるのではなく、プリントアウトしたものを必ず持参するようにと書いてあったので、指示通りホテルにFAXが届くように手配し、ホテルのフロントに確認したところ、「届いてないよ。」との返答。
慌ててもう一度送信画面を開いて送信し、その日の夜に無事フロントからFAXを受け取ることができました。
日本にいる時点でやりたいことが決まっている方は日本で予約して自分の家でプリントアウトすることをオススメします。

迎えの車がかなり遅れると書き込みにあったので、覚悟していたのですが、7〜8分遅れた時点でオフィスからホテルのフロントに日本語で「渋滞で遅れています。申し訳ありません。」という電話がきまし
た。

長さは120mでしたが、とっても気持ちがよく素晴らしい体験ができました。
船はかなり揺れますので、酔い止めは必須。
スタッフも気さくで優しく、最初チップは1人5
ドルでいいかなー。と思っていたのですが、結局1人10ドル渡しました。
写真も30ドルですが、自分たちでは撮れないので買いました。（SDカード）
買うつもりの方は最初に買うつもりがある。と言っておいた方がいいみたいです。
私たちの前の回の方は、それを伝えていなかったので買う時点で確認したらあまりたくさん撮ってくれてなくて可哀想だった。と事務所にいる日本人のおばさまが言ってました。
とはいえ、写真を確認してあまり気にいらなかったら買わなくても大丈夫な雰囲気でした。

送迎のドライバーさんがとーってもおしゃべりで、今日（金曜日）はこの辺のビーチで花火があるから見た方がいいよ！と私たちにも何度も言ってくれました。
実際夜花火を見に行ったのですが、とてもよかったです。

I used this service to get from the hotel to the airport. Not just Mr. Roberts, but I was surprised at how punctual the shuttle service for optional tours in Honolulu was. Even at 5 AM, they were waiting for me before the scheduled pickup time, calling my name and greeting me at the meeting point. I easily made it to the terminal at Honolulu Airport after informing them of my airline. I was a bit worried about whether they would actually show up so early in the morning, but I felt very reassured and was able to move smoothly.

ホテルから空港までに利用。ロバーツさんに限らずですが、ホノルルではオプションツアーの送迎の時間がピッタリで驚くなか、朝５時台であっても予定ピックアップ時間前から待っててくださり、待っている場所で名前を呼んで声をかけてくださりました。航空会社を告げてすんなりホノルル空港のターミナルまで行けました。朝早くだと本当に来るかなーという心配もある中、とても安心してスムーズに移動できました。

Even with the kiosks at Honolulu Airport's immigration, it still remains extremely crowded... I feel like it was better two years ago when there were no kiosks.

After getting off the plane, more than an hour passed, and even though it was an hour past the pickup time, they waited at the desk and quickly sent a car to take me to my hotel in Waikiki.

I was surprised that a large bus came for just a few people, but the smooth transfer was really helpful.

ホノルル空港のイミグレーションにキオスク端末を置くようになっても激混みなのは変わりませんね…。端末がなかった２年前の方がまだマシだった気もします…。
そして航空機から降りて１時間以上が経過し、ピックアップ時間を１時間過ぎてもきちんとデスクで待ってくださり、すぐに車が来てワイキキのホテルまで送迎してくださりました。
数名に対して大きなバスがきて驚きましたが…スムーズに送迎くださりとっても助かりました。

They come to pick you up at the hotel, which is convenient. The driver only spoke English, so our group, along with other Japanese travelers, made a few mistakes getting off at the airport, but he corrected us each time, which was helpful. However, the inside of the car was extremely cold, even though it was still dark outside.

ホテルまでピックアップしに来てくれるし楽です。運転手は英語のみだったので私達を含めほかの日本人のグループも空港で何度か間違えて降りてしまうという失敗がありましたが、その都度正してくれたので助かりました。ただ車内はまだ夜も明けきらないのにクーラーガンガンでものすごく寒かったです。

I met the staff right on time for the pickup and was guided to the bus, but we didn't depart for quite a while. I waited for about 30 minutes, and finally, a group of Koreans boarded, and we finally set off. The price is low, so I guess it's to be expected, but it was disappointing.

ピックアップ時間ちょうどにスタッフに会い、バスに案内されたのですがなかなか出発しない。３０分くらい待たされて、韓国人の集団が乗り込みやっと出発しました。値段が安いので仕方のないところもありますが、残念でした。

This was so much fun! It felt amazing! It was a coincidence that all six couples on board were honeymooners, with four Japanese couples and one foreign couple (laughs). Since we were there, we asked for some photos. They took a lot of pictures, from the moments when we were flying to the splashdown, and even the view of Waikiki from the sea (laughs). I was unsure about the height but decided on 120 meters. I felt like there wasn't much difference between 120 and 150. In the end, 120 meters was high enough, and I was very satisfied. I think I would do it again next time!

However, the car to pick us up from the hotel never arrived... I got anxious and had the hotel concierge call. In the end, the pickup arrived around the time the boat was supposed to leave... The timing was quite vague. Strangely, the return time was as scheduled, though.

これ、とても楽しかったです！めちゃくちゃ気持ちいい！日本人カップル4組と外国人カップル1組、乗ってる全員がハネムーナーという奇遇でした（笑）せっかくなので私たちは写真もお願いしました。飛んでる時もボチャンする瞬間も、海から見たワイキキの風景まで（笑）たくさん写真を撮ってくれました。高さは迷いましたが120ｍにしました。120も150もあまり変わらないような気がして。結果120mでも充分高く大満足です。次回行ってもまたすると思います！
ただ、ホテルへの迎えの車が全然来ず…不安になって、ホテルのコンシェルジュに電話してもらいました。結局迎えに来たのは船が出る時間くらいでした…。時間はかなりアバウトですね。不思議と帰りの時間は予定通りでしたけど。

This was my third time using the service. Usually, there is a wait time, but this time we departed immediately after pickup, which was smooth. Since it was a large bus for two groups, it was comfortable. I will use it again.

3回目の利用でした。
いつもは待ち時間があったのですが、今回はピックアップ後すぐに出発で、スムーズでした。二組の送迎で大きなバスだったので、快適でした。また利用させていただきます。