All Reviews for Wheelchair Accessible

The tour bus driver Genshin was punctual, friendly, and informative. We fell a bit behind schedule on the way back but that was due to traffic and Genshin was nice enough to wait an extra 5-10 minutes for the late passengers. The guided tour portion at Pearl Harbor was brief but it gave everyone a chance to explore the Arizona Memorial and USS Missouri for themselves. A good experience overall.

I was staying at a hotel that was not applicable at the time of booking, but I was grateful that they came to pick me up! The driver was kind and friendly. I would like to use this service again when I go to Honolulu.

申し込み時に該当しないホテルに滞在していましたが、ホテルまで迎えに来て頂き、有り難かったです！
ドライバーのお姉さんも優しく、親切でした。
また、ホノルルへ行ったら利用したいです。

I looked for several airport transfer options, but I decided to go with Roberts, which offered great cost performance and peace of mind! When I arrived at the airport and went out to the exit, I quickly found Roberts' counter among several other groups welcoming passengers. A Japanese resident was there to guide us, making it very easy to understand.

The foreign gentleman who was with us also communicated in broken Japanese, which helped create a friendly atmosphere.

There were a few other individuals and couples besides us, but I think we were able to depart without waiting for more than 30 minutes.

The transfer goes to hotels in Waikiki in order, and while it might take longer depending on the sequence, I enjoyed observing which hotels other guests were staying at during the ride.

I will definitely use this service again when I go to Oahu!

空港送迎をいくつか探しましたが、コスパもよく安心なロバーツさんにお願いしました！
空港に着き出口に出るといくつかの団体さんが迎えるなか、ロバーツさんの窓口もすぐ見つけることができ、現地在住の日本の方が案内してくれてとても分かりやすかったです。
一緒にいた外国人の男性のかたも片言の日本語でコミュニケーションしてくださり和ませていただきました。

私たちのほかにも、おひとりさまやカップルなど何組かいらっしゃいましたが、３０分も待つことなく出発できたと思います。

ワイキキのホテルを順番に回りますが、順番によっては遅くなるかもしれないですが、ほかの方がどんなホテルに泊まってるのかとか観察しながら楽しく乗車することができました。

オアフ島へ行く際は、また利用させていただきます！

The bus motor coach narrator was excellent. Humerous all the way. Will book again with my family! Very educative and informative experience!

I arrived around 1 PM, so I was worried about being late for the last HIS at 2 PM, so I asked for help here.

１３時ころの到着でしたので、１４時が最終のHISさんだと遅れた時に不安があったのでこちらにお願いしました。

I had only booked tours with transportation until now, and I remember waiting for about an hour each time. However, this time, there was almost no waiting! The pickup point was right outside the airport, which made it very convenient. Since it was just transportation and not a fun option, I gave it four stars, but I plan to use this service again next time.

今まで、送迎付きのツアーしか頼んだことはなかったが、毎回1時間は待った記憶が。
それが、ほとんど待ち時間なしでした！
乗り場も空港出てすぐ。とても楽でした。
送迎だけなので、楽しいオプションではなかったので星は4つにしましたが、次回もお願いするつもりです。

I couldn't find the pickup location for my car at the HOKULANI Hotel in Waikiki, but I quickly figured it out when I spotted the Roberts vehicle and the driver came towards the lobby. Although we couldn't communicate verbally, they were very kind and it was a great help.

ワイキキのHOKULANI ホテルでお車の迎え場所がわからなかったのですが、ロバーツの車が見つかったのと運転手さんがこちらのロビーに向かってきてくれたのですぐわかりました。
言葉は通じませんが親切なので助かりました。

We enjoyed the event. Our driver Patrick was very pleasant and knowledgeable. For the price you can’t go wrong! I would recommend for those that want to experience Pearl Harbor and Honolulu in an efficient yet enjoyable way.

I contacted them because they hadn't arrived by the scheduled time, and I was told that there were eight other people waiting. In the end, they were 45 minutes late. It was just in time for check-in. Please arrange for an earlier pickup next time.

時間になっても来ないので連絡したら、ほかに８名お待ちですと言われました。結局４５分遅れ。ぎりぎりチェックインでした。もう少し早めのお迎えで調整お願いします。

The flight was delayed by about 45 minutes, but I was welcomed. Since I didn't rent a car, the 40-minute ride was very helpful. Thank you again.

飛行機が４５分ほど遅れましたが迎えていただけました。
レンタカーを借りませんでしたので、４０分ほどの送りは大変たすかりました。また宜しくお願いします。

There is a pickup location right outside the airport, which is convenient. I brought a printed reservation form, so the staff was able to understand everything quickly, which was great.

空港をで出てすぐのところにピックアップロケーションがあるので便利。
予約表を印刷して持参したので、係の方もすぐ把握していただけて良かったです。

The staff was very kind.
I thought the shuttle service was almost on time and wonderful.
Everything from the reservation to the shuttle was smooth, and I will definitely use it again next time.

スタッフはとても親切
送迎時間はほぼ時間どおりで素晴らしいと思いました。
予約から送迎までとにかくスムーズで絶対次回も利用します。

The staff was very kind.
I thought the shuttle service was almost on time and wonderful.
Everything from the reservation to the shuttle was smooth, and I will definitely use it again next time.

スタッフはとても親切
送迎時間はほぼ時間どおりで素晴らしいと思いました。
予約から送迎までとにかくスムーズで絶対次回も利用します。

When entering Waikiki from the highway, there is usually quite a bit of traffic, but it seems I took a different exit this time and was able to drive smoothly through the city without feeling stressed by traffic, arriving without any issues.

ハイウェイからワイキキ市内に入るときいつもかなりの渋滞に
なるのですがいつもと違う出口で出たようで市内をスイスイ走り
渋滞でストレスを感じることもなく順調に到着しました。

I used this service to go from Maui to Waikiki. The meeting place was not far from Hawaiian Airlines, and we arrived at the hotel smoothly. They always give us shell leis, but it seems we have to wear them around our necks to distinguish ourselves from other customers, which is a bit embarrassing (laughs).

マウイ島からワイキキに行く際に利用しました。集合場所はハワイアン航空からも遠くなくホテルへも順調に到着しました。いつも貝殻のレイをくれる
のですが他のお客様との見分けのためらしく首からかけなくてはいけない
のが少し恥ずかしいです（笑）

I always ask Roberts for transportation in Hawaii, but this time they arrived about an hour late. I called the office several times but couldn't get through, which made me very anxious. Even though Roberts' car came to the hotel multiple times, when I explained the situation to the driver, I was coldly told that the passengers for each car were already decided. I've been to Hawaii 1-2 times a year, but this was my first experience like this. I'm glad I made it in time, but after arriving at the airport, I had to rush through the procedures and didn't have time to look at the things I wanted to buy at the airport, which made it a terrible trip.

ハワイでの送迎はいつもロバーツにお願いしているのですが
今回は迎えの時間より1時間位遅刻してきて何度もオフィスに
電話してもつながらず大変不安な気持ちでした。ロバーツの
車が何度もホテルに来ていたのにドライバーに事情を話しても
車ごとに乗せる人が決まっているからと言って冷たくあしらわ
れました。毎年1-2回はハワイに行きますがこういう経験は初めて
です。間に合ったから良かったですが空港に着いた後も大急ぎ
で手続きしなくてはならず空港で買おうと思っていたものも見る
時間なく最悪な旅行になってしまいました。

Our driver did a super job of pointing out points of interest and filled us in on local history. We were picked up on time and returned on time.

Roberts Hawaii has courteous staff.
The shuttle service was reliable and hardly ever late, which made me feel at ease.
I definitely want to use it again next time.

ロバーツハワイ はスタッフが丁寧
送迎時間もほぼ遅れることなく安心して利用できました。
是非次回も利用したいと思います。

Roberts Hawaii has polite staff.
The shuttle service was reliable and almost never late, which made me feel at ease.
I definitely want to use it again next time.

ロバーツハワイ はスタッフが丁寧
送迎時間もほぼ遅れることなく安心して利用できました。
是非次回も利用したいと思います。

After picking up your luggage and exiting through the group exit on the left, you will immediately see the counter, which is easy to find. Once you hand over your voucher, they will guide you to the bus right away. You will depart soon and arrive at your hotel easily.

手荷物を受け取り左手にある団体出口を出るとすぐにカウンターがあり誰でもわかります。バウチャーを渡すとすぐにバスへ案内してくれます。すぐに出発し簡単にホテルへ到着です。

I was instructed to wait in front of the Hilton nearby instead of the hotel where I was staying. I waited for about 20 minutes before the scheduled time, but even 20 minutes past the time, the bus did not arrive. The Hilton bellboy, seeing my situation, contacted them and was told they didn't know when it would come. He arranged for me to wait in the hotel lobby instead of in direct sunlight. In the end, I was able to board a bus that was 35 minutes late (probably unexpected), but I believe this was a result of poor communication. However, the staff at the Hilton were very kind.

滞在したホテルの前ではなく近所のヒルトンの前で待つように指示があり、約束時間の２０分前から待っていたのに時間を２０分過ぎてもバスは来ず、見かねたヒルトンのベルボーイが連絡をしてくれたところ何時来るか分からないとの回答だったそうで、直射日光にさらされる場所からホテルのロビーで待つようにアレンジしてくれました。　結局３５分遅れの便(多分計画外)に乗車できましたが、これは連絡の不行き届きの結果だと思われます。　でもヒルトンの人は親切でした。

My flight from Maui was delayed by more than 30 minutes, but when I arrived at the baggage claim area, I was relieved to hear my name being called. I had been told that I couldn't be dropped off in front of the hotel, but thanks to the driver's kindness, I was able to get dropped off right in front, which I really appreciated.

マウイ島からの便が３０分以上遅れたのですが、荷物受取の場所に行くと、私の名前を呼ぶ声が聞こえて安心しました。　ホテルの前では降車できないと言われてましたが、運転手の好意で目の前で降ろしてもらい有難かったです。

I was disappointed that I couldn't stop in front of the hotel and ended up passing it. I don't have a good sense of direction and can't speak English, so that was a bit frustrating. However, I think it's better than taking a bad taxi.

ホテルの前で　停まって貰えず　行きすぎて　止まりました。
土地勘も　英語も話せないので　少しがっかりしました
でも　下手なタクシー乗るより　いいと思います

The pickup was late, and I waited for about 20 minutes. It seems there was a problem, but I would have appreciated some communication.

The half-day tour took us from one end of Oahu to the other. I didn't have high expectations based on the reviews, but it was great to visit places that you can only reach by rental car. At Hanauma Bay, we only took photos from above, but the clear blue water was beautiful. There were many people snorkeling to see the dead coral reefs. Haleiwa had a rural town atmosphere and was very photogenic, so I took a lot of pictures. We stopped at the Hawaiian Coral Factory, and I thought it would be nice to enjoy trying on some items. I also found rings for about $15 at the edge and purchased one.

At the Polynesian Cultural Center, I learned about the differences in dances from various regions and had various experiences. The hula dance show on the boat was definitely the most wonderful part.

For dinner, I upgraded to the middle class, received a fresh flower lei, and enjoyed my meal while watching the show.

時間通りに迎えが来ず、20分ほど待ちました。トラブルがあったようですが、連絡が欲しかったです。
半日観光は、オアフ島の端から端まで連れて行ってもらいました。レビューからあまり期待してませんでしたが、レンタカーをしないと巡れないようなところばかりでよかったです。ハナウマベイは上からみて写真を撮るだけでしたが、透き通った青がきれい。死んだサンゴ礁？を見るためにシュノーケルしてる人がいっぱい。ハレイワは田舎町のような雰囲気でフォトジェニックだったので、たくさん撮りました。途中でハワイアンコーラルファクトリーに寄りますが、試着を楽しめばいいかなと思いました。端っこに15ドルくらいの指輪も並んでたので購入。
ポリネシアン文化センターでは、いろんな地域のダンスの違いを知り、いろんな体験ができます。船上のフラダンスショーがやっぱり一番素敵でした。
夕飯は真ん中のクラスにアップデートし、生花のレイをかけてもらい、ショーを見ながら食べました。

There was no waiting time, and everything went very smoothly. The bus driver provided a city tour guide until we reached the hotel. I would like to use this service again.

待ち時間もなく大変スムーズでした。ほてるまでバスの運転手さ市内の観光ガイドをしてくれました。又、 利用したいと思います。

Both the outbound and return transfers were smooth and without any issues. The drivers were very nice people, which was great. I would like to use this service again.

行きも帰りも問題なくスムーズに送迎してもらいました。運転手の方もとても良い人たちで凄く良かったです。また利用したいです。

I was nervous about the early morning flight pickup in front of the hotel, but even though there was a delay, they managed to pick me up safely, and I arrived at the airport with plenty of time to spare!

早朝便でホテルの前で来るかドキドキしてましたが…遅れたもののピックアップは無事してもらえ余裕で空港に着けました！

was met at the airport upon landing and getting baggage. led to bus and dropped off at my hotel check-in area.

The shuttle service visits multiple locations, which can lead to some time loss, but I chose Roberts because they limit it to a maximum of five stops. It ended up going in circles around Waikiki, which has many one-way streets, but I treated it as a sightseeing ride. Since I wasn't in a hurry to arrive at the hotel, the time loss didn't bother me. The shuttle wasn't full, so I was able to ride comfortably. The check-in process was straightforward, and I felt secure using the service.

シャトルサービスは複数軒回るので、時間のロスがある、というデメリットですが、ロバーツはMAX5軒までということで選択しました。
一方通行の多いワイキキ内をくるくる回る形になりましたが、車窓見学というつもりで乗車していました。
ホテル到着を急いではいなかったので、時間のロスは気になりませんでした。
満席でもなく、ゆったりと乗車できました。
受付も判りやすく、安心して利用できました。

The hotel staff confirmed everything, so I wasn't worried, but we arrived 20 minutes late even though there were no passengers in front of us.

ホテルの人が確認してくれたので不安はなかったが、私達の前に乗客がいるわけでもないのに20分遅れて来た。