Reviewed by: Jeff
Very entertaining day had by all.
Thanks Tommy for being not only informative but also entertaining.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2019/03/03 |
| Activity Date: | 2019/02/28 |
Reviewed by: Cat
Loved everything from the beginning to end of the tour , the driver and the overall experience. Glad we got this tour package to understand more of Hawaiian culture
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Families with Young Children |
| Posted on: | 2019/03/03 |
| Activity Date: | 2019/02/27 |
Reviewed by: Cat
Loved our driver Paulani , she was very informative of the place and around the area. Will definitely use this App again for future travels . We all had a great time for visiting Oahu for the first time
| Rating: | |
|---|---|
| Packages: | Pearl Harbor City Tour |
| Attended as: | Families with Young Children |
| Posted on: | 2019/03/03 |
| Activity Date: | 2019/02/25 |
Reviewed by: キャサリン
The application through the travel agency was expensive, so I applied for the plan with Veltra this time. I was grateful that they dropped us off at each airline. I will use it again.
旅行会社での申込みは高価だったので、今回ベルトラのプランに申込みしました。
航空会社毎に降車してもらい、ありがたかったです。
また、利用します
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/03/01 |
| Activity Date: | 2019/02/20 |
Reviewed by: Barbara M
Our driver Larry was totally awesome! He was so knowledgeable, informative and entertaining. We received a great sightseeing tour of Honolulu/Waikiki and the surrounding area. If you request Larry specifically as your driver/guide, you won't be disappointed. He is very good at what he does. What can I say about Pearl Harbor? Everyone needs to visit this site. Unfortunately, the Arizona Memorial was closed for repairs so you will be given a boat ride in the harbor instead. But that's just a reason to come back and do it again.
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Friends |
| Posted on: | 2019/02/28 |
| Activity Date: | 2019/02/14 |
Reviewed by: Ed K
Dumped us off at the corner road to the hotel with 5 bags to haul ourselves saying vehicle wouldn't fit to go to lobby. They have smaller vehicles because I saw one arrive the hotel another day. They should know which vehicles accommodate which hotels and plan accordingly. Won't use this service again. Price too high for the inferior service provided.
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Friends |
| Posted on: | 2019/02/27 |
| Activity Date: | 2019/02/18 |
Reviewed by: Ed K
Picks us up at corner of road, not at hotel lobby. Had 5 bags to maneuver ourselves.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Families |
| Posted on: | 2019/02/27 |
| Activity Date: | 2019/02/25 |
Reviewed by: ちょー
When I arrived at the luggage pickup area, a person in an aloha shirt called my name, and I recognized them right away. It took about 30 minutes to get my luggage, but they waited for me. After confirming the name of the hotel I was staying at, we departed with about ten people on board. There was traffic, and it took about an hour from the airport to the hotel in Waikiki, so I was glad I chose the shuttle bus.
荷物受け取り所に着くとアロハシャツの方が
私の名前を呼んでくれ、すぐにわかりました。荷物をとるまで30分位かかりましたが待っていてくれました。宿泊のホテル名を確認したあと10人位を乗せて出発しました。渋滞しており、空港からワイキキのホテルまでは1時間位かかったのでシャトルバスにして良かったと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/02/22 |
| Activity Date: | 2019/02/19 |
Reviewed by: Continental
This time, I only requested transportation from Hyatt Waikiki to the airport. The Hyatt has a tour-specific exit facing Koam Street, and there were guests who seemed confused and wandering around, but your company provided a well-written voucher, and after waiting for a few minutes at the valet parking side, a friendly driver came to pick me up. On the shared bus, the driver introduced himself and explained in English the order of drop-offs for each airline at the airport. As always, I felt secure with your company once I got on the bus. There is another company, but without a doubt, Roberts is a reliable company. I will continue to use your services. Thank you very much.
今回はHyatt Waikikiから空港までの送りだけをお願いしました。Hyattにはコア通りに面したツアー専用の出口があり、戸惑って右往左往している宿泊者がいましたが御社からは丁寧に書かれたバウチャーでvalet parking 側で待つこと数分で愛想のいいドライバーが迎えに来てくれました。混載バスで最後のピックアップ場所で自己紹介とこれからの空港までの各エアラインの降車順を英語で説明してくれました。毎回のことですが乗れば安心の御社。もう一社ありますが断然、ロバーツは安心できる会社。これからも使わせていただきます。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/02/22 |
| Activity Date: | 2019/02/16 |
Reviewed by: ともあき
I also requested this for my return.
It takes about 30 minutes from Honolulu to the airport, but the driver took about an hour as he drove around various places that aren't typically included in the sightseeing route.
I would like to request this again.
帰りもこちらにお願いしました。
ホノルルから、空港までは約30分位なのですが、ドライバーさんが観光では回らないところを結構いろいろ回りながら走ってくれたので1時間位かけてくれました。
またお願いしたいですね。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/02/21 |
| Activity Date: | 2019/02/20 |
Reviewed by: ともあき
I initially booked the Lealea trolley bus with a travel agency, but this option was definitely cheaper and allowed for a more comfortable journey. I will likely use this service again next time.
始めに旅行会社の送迎付きレアレアトロリーバスを申し込みましたが、断然こちらの方が格安でゆったり移動出来ました。次回もたのむことでしょう。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/02/21 |
| Activity Date: | 2019/02/18 |
Reviewed by: Sally
The only thing good about the ride is they showed up on time, we didn't have that many extra stops and we got to the airport at the time I wanted to be there.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2019/02/20 |
| Activity Date: | 2019/02/17 |
Reviewed by: mako.
The pickup at the hotel was about 10 minutes late, but they arrived properly! The roads were slightly congested even for the morning flight, but we arrived in about 20 minutes.
On a personal note, during the immigration process, I realized I didn't have my phone. After returning home, I emailed Roberts Hawaii (they provided support in Japanese) regarding the lost phone, and it turned out I had dropped it on the bus! They responded quickly, and although there will be shipping costs, they assured me they would send it to my home, which puts my mind at ease.
I had given up hope, but I'm grateful they found it. I will definitely rely on them for transportation the next time I come to Hawaii!
ホテル前ピックアップ10分程遅れて来ましたがちゃんと来てくれました!
朝の飛行機でも道路はやや混み初めておりましたが20分程で到着しました。
私事ですが出国審査中に,携帯が無いことに気付き帰国後,ロバーツハワイさんにメールで(←日本語対応でした)携帯紛失の件で伺ったところバス車内に落としていた事が判明しました!!迅速に対応してくださり送料は掛かりますが自宅に発送してくれるとの事で安心しております。
諦めていましたが見つけてくれたことに感謝です。またハワイへ来た際の送迎はこちらに頼みます!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/02/19 |
| Activity Date: | 2019/02/16 |
Reviewed by: Hawaii大好き
As soon as you exit the airport, there are staff wearing aloha shirts waiting for you, so it's easy to find them. There's no confusion at all. Once I gave them my name, they quickly took my luggage and guided me. The wait time was minimal, allowing us to head to Waikiki city quickly, so I highly recommend it.
空港出てすぐアロハを着用したスタッフが待っていてくれるので,すぐわかります。とても分かり易く迷うことはありません。名前を伝えるとすぐに荷物を持って案内してくれました。待ち時間も少なく,早くワイキキ市内に向かうことが出来るので,お勧めです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2019/02/18 |
| Activity Date: | 2019/02/13 |
Reviewed by: Hawaii大好き
In Hawaii, there are many shuttles and buses from Roberts Hawaii, so I thought it would be reliable and made a reservation. Unfortunately, I feel that I never want to use it again. The shuttle from the airport to Waikiki had no issues at all.
However, the return shuttle from Waikiki to the airport arrived 50 minutes past the scheduled pickup time. When I inquired after 15 minutes, I was told that the road was congested and it would arrive in about 5 or 6 minutes. Yet, even after another 10 minutes, it still hadn't arrived. When I inquired again, I was informed that it was delayed at the previous hotel and was still there, but would arrive soon. In the end, the shuttle that came to pick us up was empty, so they may have sent out a new shuttle, but I wished they had handled the situation more quickly.
We were picked up and headed to the next hotel, but the people who were supposed to board from that hotel were no longer there. With a 50-minute delay, we should have already arrived at the airport, and since we were late, there was already a long line for check-in. If only we had received a prompt update, we could have used our time more effectively. It was disappointing that there was no communication until we inquired, and even then, the responses were not accurate.
I considered taking a taxi several times, but since they said it would arrive soon, I kept waiting, only to regret not taking a taxi. Next time, I plan to use another company.
I recommend the shuttle from the airport to Waikiki as there are always staff on site to assist you immediately, but I cannot recommend the shuttle from Waikiki to the airport.
ハワイではロバーツハワイのシャトルやバスが沢山走っているので,信頼出来ると思って申し込みましたが,残念ながら二度と利用したくないと思っています。往路,復路とも申し込み,空港からワイキキへ向かうシャトルは全く問題ありませんでした。
復路のワイキキから空港へ向かう便は,ピックアップ時間から50分も過ぎてから来ました。15分経過したところで問い合わせると,道が混んでいてあと5,6分で着きますという返事でした。しかし,10分経っても来ず,もう1度問い合わせると,前のホテルで時間がかかっていて,まだ前のホテルにいますので,もうすぐ到着します,との返事でした。結局,迎えにきたシャトルには誰も乗っていなかったので,新たにシャトルを出していただいたのかもしれませんが,もう少し早く対処していただきたかったです。私たちをピックアップし,次のホテルに向かいましたが,次のホテルから乗るはずの人はもう居ませんでした。50分もあれば空港に着いているはずの時間ですし,到着が遅かったのでチェックインもすでに長蛇の列が出来ていました。せめて,早く連絡をいただければもっと時間を有効に使うことが出来たのに,こちらから問い合わせるまで連絡がなく,問い合わせに対しても的確な返事が得られず残念でした。
タクシーで向かおうと何度も思いましたが,電話ではもうすぐ着くという旨だったので待ち続けましたが,タクシーで向かえばよかったと後悔しました。次回は他社を利用しようと思います。
空港→ワイキキは常にスタッフが常駐しており,すぐに案内していただけるのでお勧めしますが,ワイキキ→空港はお勧めできません。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/02/18 |
| Activity Date: | 2019/02/16 |
Reviewed by: YASU
The transfer from the hotel to the airport was a bit challenging. On the way there, the meeting point was at the farthest bus terminal within the vast hotel grounds, which took about 15 minutes to reach the accommodation building. The slope and uneven surfaces made it difficult to move with my luggage. On the return trip, I realized that the pickup location on the opposite side of the hotel was closer, so I requested a change to pick up in front of that hotel, including other optional tours. This made it much easier to get to the airport, even with more luggage. I appreciate your assistance. Thank you.
ホテルから空港への送迎。行きは到着場所が広大なホテル敷地内の一番奥のバスターミナルでであったため、宿泊棟まで15分くらいかかってしまい坂道で段差があり、コロコロ引いての移動は大変でした。帰路は、反対側のホテルのピックアップ場所の方が近いことがわかり、他のオプショナルツアーも含めてそのホテル前に、現地から変更をお願いしましたので、荷物が増えても楽に空港に行けました。お手数をおかけしました。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/02/17 |
| Activity Date: | 2017/10/11 |
Reviewed by: YASU
Shuttle transportation from Honolulu Airport to the hotel. I have used it every year. They are very kind, and they handle the luggage carefully, which is reassuring. Thank you.
ホノルル空港から、ホテルまでのシャトル輸送。毎年利用しました。大変親切で、荷物の扱いも丁寧で安心です。ありがとう。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/02/17 |
| Activity Date: | 2017/10/16 |
Reviewed by: サニー
This is my second time using the service. It was good last time, so I decided to use it again. They usually arrive on time, which is reassuring. The drivers are always friendly as well.
今回二回目です。前回よかったので今回も利用しました。ほぼ時間通り来てもらえるので安心です。
運転手さんもいつも感じのいい人ばかりです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/02/15 |
| Activity Date: | 2019/02/12 |
Reviewed by: 島根かっちゃん
I waited in front of the hotel in the rain, but about ten minutes later, the driver called my name, and I felt relieved to get on. We picked up about three more guests at hotels, and the driver dropped us off at the airline booths at the airport. I appreciated the driver taking care of everything by himself while getting wet.
雨の中、ホテル前で待機していましたが、約10分前に、運転手が、名前をコール、一安心で、乗りました。約3つほどホテルで客を拾い、空港では航空会社ごとのブースに降してくれました。濡れながら、運転手1人で世話してくれ感謝。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/02/15 |
| Activity Date: | 2019/02/10 |
Reviewed by: エリコ
They arrived right on time to pick me up. The driver only spoke English, but since all you need is the name of the airline, I think even those who can't speak English can use this service with confidence. When using shuttle services from different companies, sometimes you end up in a limousine, and I dislike the awkward time of sitting face-to-face with strangers in that cramped space, so I would like to continue using this service in the future.
予定の時間ぴったりに迎えに来てくれました。
ドライバーさんは英語のみですが、利用する航空会社位しか必要ないので英語が話せない方でも安心して利用できると思います。
違う会社の送迎を利用するとたまにリムジンになり、
あの狭い空間に知らない人と向い合せに座る気まずい時間が嫌なので
これからもこちらを利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/14 |
| Activity Date: | 2019/02/03 |
Reviewed by: mako.
There was a Roberts Hawaii desk right at the group exit, which was easy to find. As soon as I mentioned my voucher and name, they guided me right away! The staff and driver were friendly, which was great.
I stayed at the Coconut Waikiki Hotel, and we went around to the hotels in order, arriving in Waikiki in about 40 minutes. The bus was really cold! I thought I might catch a cold on the first day (crying).
団体出口すぐの場所にロバーツハワイのデスクがあり分かりやすかったです。バウチャー&名前を言うとすぐに案内してくれました!愛想の良いスタッフさん&ドライバーさんで良かったです。
ココナッツワイキキホテルへ宿泊でしたが、順にホテルを回っていきワイキキへは40分程で到着していました。バス車内はめっちゃ寒かったです!初日で風邪をひくかと思いました(泣)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/02/14 |
| Activity Date: | 2019/02/11 |
Reviewed by: かずひさ
They were late and had a vibe of just getting in the car without getting out, which was disappointing.
If it were an activity, I wouldn't mind a slight delay, but since it was a transfer to the airport, I was very anxious.
時間に遅れてくるし、車から降りないで勝手に乗ってきてみたいな雰囲気だったから、がっかりでした。
アクティビティとかなら多少の時間の遅れは気にならないけど、空港への移動だったのでとても不安でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/14 |
| Activity Date: | 2019/02/11 |
Reviewed by: Sally
Seats were old and uncomfortable shuttle needs padding added to the seats, shuttle temperature was to hot by the time we were dropped off, driver was informative for those that had not been here
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2019/02/10 |
| Activity Date: | 2019/02/07 |
Reviewed by: よしりん
The pickup was more than 30 minutes late. I understand that traffic conditions on the day can be unavoidable, but since you have my contact information registered, I would have appreciated a call. In the end, I only found out about the traffic jam after I called.
ピックアップ時刻を30分以上、遅れてのお迎えでした。当日の交通事情で止むを得ないことは分からなくもないですが、こちらの連絡先を登録している訳ですから、連絡を入れて欲しかったです。結局は、こちらから電話して初めて交通渋滞が発生したことがわかりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/02/10 |
| Activity Date: | 2019/02/09 |
Reviewed by: kyoko
I got into the car from the hotel, still feeling like I wanted to play more. My luggage had increased, but it was safe to use. I definitely recommend it.
まだ遊び足りない思いを抱えながらホテルから車に乗りました。
荷物も増えていましたが安心して利用可能です。是非お勧めします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/02/10 |
| Activity Date: | 2018/09/27 |
Reviewed by: よしりん
I arrived at the scheduled time, but I had to go through immigration procedures with a group of students in school uniforms who appeared to be on a school trip, which took some time. Even after quite a while, they greeted us warmly and efficiently guided us to the car. I would like to request this service again next time.
予定時刻に到着したのですが、修学旅行生と思われる学生服の団体と一緒になり入国手続に時間がかかりました。かなり時間が経過しても明るく出迎えてくれて、テキパキと車まで誘導してくれました。また、次回もお願いしたいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/02/08 |
| Activity Date: | 2019/02/04 |
Reviewed by: ひなまま
Since it was a personal arrangement, I was looking for a transfer from the airport to the hotel, and this was the cheapest option (free for children under 3), so I chose it. When I arrived at the airport, I quickly found the pickup area, but there were no Japanese staff, and although several buses came, I was anxious about when we would be called. It felt like there were hardly any Japanese people among the driver and the passengers. Given the low price, I guess this is to be expected. It might be tough if you can't speak any English.
個人手配だったので今回、空港からホテルの送迎を探してたらここが一番安かった(3歳以下無料)なのでこちらを選びました。
空港について乗り場はすぐわかったけど
日本人スタッフがおらず、バスが何台かくるも、いつになったら自分たちが呼ばれるのか不安でした。
ドライバーさんも、お客さんも日本人がほとんどいない感じでした。
お値段安い分こんなもんかなーて感じです。
英語が全く喋れないと大変かもです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2019/02/08 |
| Activity Date: | 2019/02/02 |
Reviewed by: Stan
The return to the airport was fine, as was the delivery to the hotel.
The service is very good. Will use again.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2019/02/07 |
| Activity Date: | 2019/02/04 |
Reviewed by: YOKO
The pickup time and arrival were smooth without any issues. The driver, Kintaro, was friendly and engaged with everyone, making the end of our stay in Waikiki enjoyable.
迎えの時間も到着も問題なくスムーズでした。ドライバーのキンタロウさんも、皆に気さくに話しかけてくれ、ワイキキ滞在の最後を楽しく締めくくれました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/06 |
| Activity Date: | 2019/02/03 |
Reviewed by: はわい大好き
I'm a repeat visitor to Hawaii. I always rely on this service. At the airport, a cheerful young man carried my suitcase to the van. Since I went with a large suitcase that was empty, he seemed surprised by how light it was when stacking it and joked brightly, "Shopping!?" and made me laugh.
ハワイリピーターです。いつもお願いしています。
空港では陽気なお兄さんがバンまでスーツケースを運んでくれました。
大きなスーツケースを空っぽにして行ったので、積み上げるときにあまりの軽さに拍子抜けしたようで
「shopping!?」
と明るくジョークで笑わせてくれました(^^)/
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/04 |
| Activity Date: | 2018/12/28 |
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