Reviewed by: Nicole
One of the highlights of my trip. Definitely do it. The guides are friendly and fun
| Rating: | |
|---|---|
| Packages: | Deluxe Flight - 800ft Line (8 min) Early Bird Special |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/17 |
Reviewed by: あっきー
The shuttle service and parasailing were both extremely satisfying! The staff were kind, fun, and provided great instruction, allowing me to experience parasailing with peace of mind! I highly recommend it.
送迎、パラセイリングどちらも大満足でした!
スタッフの方も優しく、楽しく、指導してくれて安心してパラセイリングを体験することができました!
本当にオススメです。
| Rating: | |
|---|---|
| Packages: | 高さ110メートル※送迎設定保存用 |
| Attended as: | Couples |
| Posted on: | 2019/03/25 |
| Activity Date: | 2018/04/30 |
Reviewed by: jiji
I participated with my parents, wife, and younger brother, a total of five people! The weather was perfect for parasailing with few clouds, and the view was amazing, even being able to see Diamond Head in the distance! My wife and brother, who were with me, said they were scared of heights, so we went up to 120 meters, but they mentioned it looked like it would feel great even higher. My parents seemed to be very satisfied and were excited despite their age. I have experience with skydiving, but if you want to enjoy the view slowly from the sky, I highly recommend it!
両親と妻、弟の5人で参加しました!天気は雲も少なく最高のパラセーリング日和で遠くのダイヤモンドヘッドも見えるくらい素晴らしい景色でした!
一緒に乗った妻と弟は高いとこが怖いと言うことで120㍍でしたがもっと高くても気持ち良さそうと言っていました。両親も年がいなくはしゃいでとても満足してたみたいです。スカイダイビング経験者ですが、ゆっくり空からの景色を見たいならおすすめです❗
| Rating: | |
|---|---|
| Packages: | 高さ120メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/20 |
Reviewed by: ヤマグチ
Mr. Yano, who came to pick us up!
He made it so much fun and lifted our spirits with all sorts of conversations.
About the boat, and off we go!
As we moved further away from Waikiki, I felt a mix of excitement and nervousness.
With our gear on, we were ready!
At first, I was scared, but as we went higher, my excitement reached its peak!!!
The view from above was breathtaking!
Thank you for the wonderful experience for my 68-year-old mother and my three children.
The ice cream recommended by Mr. Yano was incredibly delicious!
I want to go again with lots of flowers in my hair!
お迎えに、来てくれたヤノさん!
とっても楽しく気分を盛り上げてくれて色んな話をしてしてくれました
ボートについて、さあ出発!
どんどん離れていくワイキキを見ながらどんどん沖へ行き、緊張と楽しみでドキドキ。
装具をつけていざ!
初めは怖かったけど、どんどん高くなるにつれてテンションMAX!!!!!
上から見る景色は絶景でしたーーーー!
68歳の母も、3人の子供たちにもステキな体験をありがとう
ヤノさんオススメのアイスクリーム、めちゃくちゃ美味しかったよ〜。
頭にいっぱい花つけてまた行きたいです
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/21 |
Reviewed by: ごんし&みそ
I participated in a private lesson with my 12-year-old son. Thanks to the lesson being conducted in Japanese, my son was able to enjoy surfing with confidence. The staff were also very kind and taught us with great effort, so even though it was our first time, both my son and I were able to ride the waves multiple times. I never thought surfing could be this fun! It was so enjoyable that I want to do it again. Next time, I plan to invite my wife and daughter as well! Thank you to all the staff!
プライベートレッスンに12歳の息子と参加しました。日本語でレッスンしてくれたお陰で、息子も安心してサーフィンを楽しめたようです。また。スタッフの皆さんもとても親切で一生懸命教えてくれましたので、息子も私も初めてだったのに何度も波に乗ることができ、サーフィンがこんなに楽しいとは思いませんでした!楽しくてまたやりたいです。今度は、妻と娘も誘ってまたやりたいと思います!スタッフの皆さん、ありがとうございました!
| Rating: | |
|---|---|
| Packages: | プライベートレッスン(5歳以上) |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/23 |
Reviewed by: キタリン
The staff were very kind, and the service was excellent. I was impressed by the stunning views from the sandbar. Additionally, I was thrilled to swim with sea turtles while snorkeling. The hamburgers for lunch were delicious, cooked on a BBQ on the boat. The kids were very happy, and the whole family was extremely satisfied! Also, the staff's guitar playing and live singing were very pleasant and wonderful. I'm really glad I was able to participate in such a fun tour!
スタッフ皆さんがとても親切でサービスも良く、サンドバーの絶景に感激しました。また、シュノーケリングではウミガメと一緒に泳げたりして、これまた感激でした。ランチのハンバーガーも船上でBBQで調理しとても美味しかったです。子供達もとても喜んで家族みんな大満足でした!それと、スタッフの方のギターと生歌もとても心地良く最高でした。本当に楽しいツアーに参加出来て良かったです!
| Rating: | |
|---|---|
| Packages: | 【3月限定!割引キャンペーン】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/22 |
Reviewed by: 匿名さん
Driving a buggy through the great outdoors was incredibly fun. I recommend bringing a mask as there is quite a bit of dust. Also, sunglasses are a must. Enjoy!
大自然の中をバギーで走るのは最高に楽しかったです。
ホコリがかなり舞うのでマスクを持参していくことをおすすめします。
後、サングラスも必須です。楽しんでください。
| Rating: | |
|---|---|
| Packages: | 四輪バギー2時間コース(1名乗り) |
| Attended as: | Families |
| Posted on: | 2019/03/25 |
| Activity Date: | 2018/08/14 |
Reviewed by: Jintaro
The tour guide was friendly, and it was easy to participate. The weather was nice, and I was able to enjoy a beautiful aerial walk over Waikiki Beach. You can truly savor the peaceful and stunning scenery.
Since you're at it, I recommend going for the 150m option!
ツアーの方も気さくで気楽に参加できました。
天気も良く、とてもきれいなワイキキビーチを空中散歩できました。
本当に静かできれいな景色を堪能できます。
せっかくなので150mをおすすめします!
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/20 |
Reviewed by: 比呂乃
I was told I hadn't seen dolphins for a week and was about to give up, but in the end, I got to see many dolphins (;A;)
If I hadn't seen many, the staff kindly let me see them up close (;A;)
Thank you so much❤
一週間イルカ見てないと言われて
諦めてたけど
最後にたくさんのイルカ先生が(;A;)
あまり見れなかったら
スタッフさんの好意で
前で見せてもらえて(;A;)
本当にありがとうございました❤
| Rating: | |
|---|---|
| Packages: | 7:30出港プラン<送迎付き> |
| Attended as: | Couples |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/07 |
Reviewed by: Jennie
Fun experience through 6-7 ziplines with good guides, felt very safe. Guides played music while waiting for the others in our group to make it across all the lines. Would definitely recommend for anyone looking for something fun to do!
| Rating: | |
|---|---|
| Packages: | 6-Line Zipline Adventure |
| Attended as: | Friends |
| Posted on: | 2019/03/25 |
| Activity Date: | 2019/03/16 |
Reviewed by: 作ちゃん
Last year, I went on a sunset sailing trip on the catamaran, but this year there were light snacks (which turned out to be quite filling!) along with a welcome drink (champagne) and free drinks (unlimited alcohol). However, you must wear an armband to enjoy the free drinks! I was a bit disappointed that the communication and handover were not thorough, but the cruise itself was fantastic. I highly recommend it to everyone.
昨年はカタマラン号にてのサンセットセーリングでしたが今年は軽食(軽食との事でしたが結構なボリュームがあり満腹になります!)にウェルカムドリンク(シャンパン)にフリードリンク(アルコール飲み放題)との事でした。
ただフリードリンクにはアームバンドを付けていなければダメ!とのことでした。連絡、引継ぎが徹底されていなく少しがっかりでしたがクルーズ自体は最高でした。
皆さんにもお勧めします。
アロハ、レビューとVELTRAを通じてアトランティスクルーズツアーをご予約いただきありがとうございます。マジェスティック号でのクルーズを楽しんでいただけたと聞いて嬉しいです。ご意見をいただき感謝し、またお会いできることを願っています。マハロ!
Aloha, thank you for your review and for booking an Atlantis Cruise tour through VELTRA. We are happy to hear you enjoyed your cruise aboard the Majestic. We appreciate your feedback and hope you can join us again soon. Mahalo!
| Rating: | |
|---|---|
| Packages: | アペタイザー&ドリンク飲み放題(2019年3月まで) |
| Attended as: | Friends |
| Posted on: | 2019/03/24 |
| Activity Date: | 2019/03/21 |
Reviewed by: かすみ
The guide was cheerful and friendly, and she took beautiful photos for us. The ocean was stunning, making it an unforgettable experience! The hamburger we had for lunch by the sea was exceptional!! We lost track of time while snorkeling and playing with the fish; it was truly the best tour! Thank you very much!
ガイドのお姉さんが明るく気さくな方で、綺麗に撮影をしてくださいました。海はもちろんのこと綺麗で生涯忘れる事のない体験になりました!海で食べる昼食のハンバーガーは格別!!シュノーケリングも時間を忘れて魚たちと戯れることができ、本当に最高なツアーでした!ありがとうございました!
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2019/03/24 |
| Activity Date: | 2019/03/21 |
Reviewed by: chucha
I was glad to see more sea turtles than I expected. I had seen them on land many times, but I don't think I've seen them swimming very often. There were quite a few around the boat and they were close by.
I also went snorkeling in the coral sea, but I heard that it had been raining a few days prior, so the visibility wasn't great. I'll save that for next time as something to look forward to.
It was a recommended tour that allowed me to feel the essence of Hawaii.
ウミガメが思っていたより多く見られ良かったです。陸にいるのは何度も見ていましたが泳いでいるのはあまり見られないと思います。
船の回りにも結構いて近かったです。
サンゴの海でシュノーケリングもしましたが数日前まで雨が降っていたとの話で透明度はイマイチでしたがまた次回のお楽しみとして取っておきます。
ハワイらしさを感じられるおすすめのツアーでした。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Friends |
| Posted on: | 2019/03/24 |
| Activity Date: | 2019/02/23 |
Reviewed by: Charles
The boat was a little bit too crowded, but the dinner experience and the view of Waikiki were great.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2019/03/23 |
| Activity Date: | 2019/03/14 |
Reviewed by: Charles
The trip to the sandbar and the reef exploration were great, the crew was very helpful and the overall experience was amazing.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2019/03/23 |
| Activity Date: | 2019/03/15 |
Reviewed by: Ken
We were blessed with beautiful weather and had the best experience. The staff's performance and guidance were impeccable, allowing us to spend a memorable day. The lunch on board was also exceptional. I will participate again.
いい天気に恵まれ、最高の体験ができました。スタッフの演出、リードも申し分がなく心に残る一日を過ごすことができました。船上でのランチもまた格別です。また、参加します。
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2019/03/23 |
| Activity Date: | 2019/03/20 |
Reviewed by: フーミン
A shallow sandy beach is located a little away from the coast, where we played beach volleyball. It had been a while since I played volleyball, and I struggled a bit with my feet getting caught in the water. But falling dramatically was a fun scene. The view from there included locations filmed in Jurassic Park, with emerald green, beautiful sky blue, ocean blue, and white clouds floating above, making it look like a place where angels had descended. The people I went with also naturally became friends, and I was happy with the hamburgers and hot cocoa we had for lunch.
海岸から離れて、少ししたところに水深浅の砂浜があり、ビーチバレーをしました。久しぶりのバレーボールでしたが、水に足をとられて四苦八苦。でも大げさなこけかたも楽しい一シーンですね。そこから見える景色は、ジュラシックパークで撮影された場所も眺められて、エメラルドグリーンと、綺麗なスカイブルー、オーシャンブルーと白い雲が浮かんでいて、本当に天使が舞い降りてきた場所のように見えました。一緒に行った方々も自然に仲良くなれて、昼食のハンバーガーや、ホットココアも嬉しかったです。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2019/03/23 |
| Activity Date: | 2019/03/20 |
Reviewed by: Kkb
We had a great time. Our guides were wonderful. The turtles are amazing I highly recommend this tour
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/19 |
Reviewed by: ハワイ初心者
The explanation of the meeting point was vague, and I spent 30 minutes searching before arriving at the ticket sales location for the Atlantis tour. When I confirmed the meeting point, I was pointed to the beach and told to gather there 15 minutes prior. After waiting for a long time, I started to feel suspicious five minutes before departure and checked with another staff member, who informed me that check-in was already happening for the boat that had arrived. I ran and barely made it on time, but if I hadn't realized, I would have missed the boat. I feel frustrated with the unkindness of the female staff member I initially spoke to.
The tour itself was very good, so it's really disappointing that the guidance for the meeting point was so unhelpful. I cannot recommend this to those who do not know the name and location of the hotel tower and cannot speak English, as they are likely to miss the boat.
集合場所の説明が曖昧で30分も探してアトランティスツアーのチケット販売所に到着。集合場所を確認するとビーチを指差しここに15分前に集合とのこと。ずっと待って5分前に怪しいと思い別のスタッフに確認すると既に到着していた船でチェックインとのこと。走ってぎりぎり間に合ったが、気づいていなければ乗り遅れていました。最初に確認した女性のスタッフの不親切には憤りを感じます。
ツアーそのものはとても良かったので、集合場所の案内が不親切なのがとても残念です。
現地のホテルのタワー名と場所が分からず英語もできない方は、乗り遅れる可能性が高いのでお勧めできません。
アロハ、私たちとレビューを共有していただきありがとうございます。あなたの体験が期待以下であったことを知り、とても残念に思います。貴重なフィードバックを感謝し、チームと共有いたします。マハロ!
Aloha, thank you for taking time to share your review with us. We are very disappointed to learn that your experience was less than exceptional. We appreciate your valuable feedback and will share it with our team. Mahalo!
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名/2019年3月31日までのご参加> |
| Attended as: | Families |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/19 |
Reviewed by: Veronica
We did the three combo activity and it as absolutely full of fun! Overall it was a great day out in the sun and beach. Staff was friendly and helpful. I do wish the time at Hanauma bay was longer and had options of later pick up, it was beautiful and breathtaking. Wish I could of stood longer. Bring snacks and drinks highly recommend.
Mahalo for your review! Come see us again soon!
| Rating: | |
|---|---|
| Packages: | Parasailing + Tandem Jet Ski + Hanauma Bay Snorkeling |
| Attended as: | Couples |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/20 |
Reviewed by: 元気君
I was disappointed that I couldn't see the dolphins, but thanks to all the staff, I had a great time! I want to participate again the next time I go to Hawaii.
イルカを見えなくて残念でしたけどスタッフ皆様のおかげですごく楽しかった!また今度ハワイに行ったらもう一回参加したい。
Yes. Please join us again! We look forward to seeing you.
はい。また是非参加してください!!お待ちしております。
| Rating: | |
|---|---|
| Packages: | 7:30出港プラン<送迎付き> |
| Attended as: | Friends |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/17 |
Reviewed by: Kahara
I had an unexpected event and couldn't make it on time, but I was able to participate thanks to the prompt and courteous response. The sandbar was beautiful and came up to my waist. When I asked the staff to take photos, they captured stunning shots from various angles. Thank you very much! I look forward to participating again!
ハプニングが起き集合時間に間に合わなくなってしまったのですが、すぐに丁寧にご対応いただき参加することができました。
サンドバーは腰下までありとっても綺麗でした。スタッフの方に写真を頼むと、様々な角度から映える写真を撮ってくださりました。本当にありがとうございました。また参加させていただきます!
| Rating: | |
|---|---|
| Packages: | 【3月限定!割引キャンペーン】BBQハンバーガーランチ付きプラン |
| Attended as: | Friends |
| Posted on: | 2019/03/22 |
| Activity Date: | 2019/03/18 |
Reviewed by: saburina
The dolphins were very smart and adorable, and I was satisfied with the fun interaction. My nephew, who participated with me, was also thrilled. The water in the lagoon was murkier than I had imagined.
During the wait, the reception area was very cold due to the strong wind, so we moved and sat on a chair by the pool, but we were soon asked to leave by a hotel employee since it was for hotel guests only, which is understandable.
After the interaction, the price for the photos we had taken was high... so I deducted one star for that.
イルカさんがとてもお利口さんで可愛らしく、楽しく触れ合えて満足です
一緒に参加した甥っ子も大喜びでした
ラグーン内の水は想像より濁ってました
待ち時間、受付場所は風が強くとても寒かったので移動し、プールサイドのチェアに腰掛けましたが、すぐにホテル従業員に退去するように注意されました(:_;)※宿泊客専用なので仕方ないですね
触れ合い後、撮影してもらった写真の値段が高くて…
その分☆1つマイナスとさせてもらいました
Aloha Saburina! Thank you for joining us at Dolphin Quest. We hope your encounter was one to remember, as you learned about and interacted with our dolphins. We offer various photo packages to choose from after your program for guests who would like a souvenir of their experience. We hope to see you again for another dolphin encounter with better weather conditions.
Mahalo!
Dolphin Quest Oahu
Aloha Saburina! Thank you for joining us at Dolphin Quest. We hope your encounter was one to remember, as you learned about and interacted with our dolphins. We offer various photo packages to choose from after your program for guests who would like a souvenir of their experience. We hope to see you again for another dolphin encounter with better weather conditions.
Mahalo!
Dolphin Quest Oahu
| Rating: | |
|---|---|
| Packages: | イルカと泳ぐ!ドルフィン・エンカウンター |
| Attended as: | Families |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/11 |
Reviewed by: Mike
You never get tired of seeing sandbar and Galapagos sharks in their natural environment. Third time out with OneOcean and second with safety diver Kayleigh. We even were treated to surfacing humpbacks on the way out! Look forward to my fourth dive!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/02/19 |
Reviewed by: soru
The staff at the reception was Japanese, and I was able to smoothly enter the lesson after just handing over the voucher. My valuables were properly stored in the drawer at the counter. The instructor could speak a little Japanese, which was helpful.
After a brief explanation, the lesson began. When the waves came, they gave me instructions on when to stand up. I was able to surf while enjoying the view of Waikiki.
Afterward, when I used the shower near the counter, I was also lent a towel.
Thank you, March. I had a great time in the lesson.
受付のスタッフの方が日本人の方でバウチャーを渡しただけですんなりとレッスンに入れました。貴重品もきちんとカウンターの引き出しに保管してもらえました。教えて頂いた方も片言の日本語が出来たので助かりました。
簡単な説明があり、レッスンが始まります。
波が来るとタイミングをみて、立ってと支持をくれます。
ボードに立って、ワイキキの景色を楽しみながらサーフィンが出来ました。
終わった後カウンターそばのシャワーを使った際、タオルも貸して頂けました。
マーチありがとう。レッスン楽しかったです。
| Rating: | |
|---|---|
| Packages: | サーフィン【プライベートレッスン 】 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/17 |
Reviewed by: みかん
It was my first time paragliding in my life! I chose the lowest option at 90 meters, but I enjoyed it enough! We paid a $10 tip for two people.
人生で初めてのパラセイリングでした!
一番低い90メートルを選びましたが十分楽しめました!チップは2人で10ドル支払いました。
| Rating: | |
|---|---|
| Packages: | 高さ90メートル |
| Attended as: | Friends |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/13 |
Reviewed by: いちご
I wanted to participate in a tour where I could experience things that can't be done in Japan, so I joined a zipline tour. Since it included pick-up service, I waited before the meeting time, but even when the time came, no one showed up. It said, "If the pick-up doesn't arrive after waiting for 5 minutes, do not leave the location and contact the tour company..." so I made a call (there was no Japanese-speaking staff). The meeting place was the hotel tour lobby, and it seemed to be delayed because there were many other tour participants and the pick-up was from several hotels.
There was no Japanese guide at Keana Farm, so all the explanations were in English, but the tour guide explained things clearly in simple English multiple times. Since the meeting was early in the morning and we returned to Waikiki after 2 PM, it's better to have breakfast beforehand. At Keana Farm, you can buy juice and snacks, but there wasn't a place to have lunch.
You can also enjoy the scenery of the North Shore, and since you can experience the largest zipline in Oahu, I recommend it.
短い期間の中で、日本ではできない体験ができるツアーに参加したいと思い、ジップラインツアーに参加しました。送迎付きだったので、集合時間前から待っていましたが、時間になっても来なくて「5分待っても迎えが来ない時はその場所から離れず、ツアー会社に連絡…」とあったので電話をしました(日本語スタッフはなし) 集合場所がホテルのツアーロビーで、他のツアー参加者がごった返していて、いくつかのホテルを回ってからのピックアップだったのでおそかったようです。
ケアナファーム にも日本語ガイドはいないので説明は全て英語でしたが、ツアーガイドも分かりやすく、簡単な英語で何度も説明してくれました。
朝早い集合でワイキキに戻ってくるのが2時過ぎるので、朝食は取っていった方がいいです。ケアナファーム ではジュースやスナックを買うことができますが、ランチを食べるようなところは無かったです。
ノースショアの景色も堪能できて、ジップラインもオアフ島最大のジップラインも楽しめるのでオススメします。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/18 |
Reviewed by: みい。
I was told that there was no reservation. I'm not sure if it was a mistake by Veltra or Polo Club, but although I was able to go horseback riding somehow, the attitude of the Polo Club was consistently poor, and I felt terrible even though I did nothing wrong. The phone support from Veltra was only in English, so I couldn't contact them right away. That was disappointing as well. Since I was really looking forward to the activity, I felt very let down.
予約が入っていないと言われました。ベルトラのミスなのかポロクラブのミスなのか分かりませんが、何とか乗馬は出来たものの終始ポロクラブの対応(態度)が悪く、こちらは何も悪くないのに最悪の気分でした。ベルトラの電話対応は英語のみで直ぐに連絡することができませんでした。その面でも残念。楽しみにしていたアクティビティだけあって、とても残念な思いをしました。
Thank you very much for your patronage.
However, I can imagine how disappointing it must have been to be informed on the day of your reservation that it was not recorded, despite having a confirmed booking.
Upon checking the situation for that day, I found that your reservation through VELTRA was properly received, and a reservation number was issued upon completion of the arrangements. However, it seems that the operating company mistakenly scheduled your reservation for March 15. They recorded that you were not present on March 15, and when you arrived on March 18, it caused confusion. Upon confirming the voucher you brought on that day, it became clear that your reservation with VELTRA was for March 18, and they made urgent arrangements for you to participate.
Normally, we would provide service beyond the usual standards to address such confusion, but I have heard that the staff also displayed an unpleasant attitude, which makes us at VELTRA very sad. Additionally, if there had been a report to VELTRA on March 15, we could have avoided causing you any inconvenience on March 18. I recognize that there was a lack of coordination between VELTRA and the operating company, and I must deeply reflect on this matter. I sincerely apologize once again.
I have sent you a separate email, so I would appreciate it if you could check that for further details. I apologize for making you feel disappointed during your valuable stay in Hawaii. To prevent similar inconveniences in the future, we will work closely with the operating company to ensure that we can provide better service.
Thank you for your understanding.
VELTRA Customer Support
ご利用くださり誠にありがとうございます。
しかしながら、ご予約が確定していたにも関わらず、当日現地にて予約が入っていないと伝えられたため、非常に残念なお気持ちだったかと察します。
当日の状況を確認しましたところ、VELTRAでのご予約は正常に受付をし、手配完了に伴い予約番号も発行されておりましたが、催行会社側で予約を誤って3/15にて手配をしてしまっていたとのことでございました。催行会社側ではお客様が3/15に当然ながらいらっしゃなかったと記録しておりましたところ、3/18にてお越しになられたために混乱してしまったようでございます。当日、お客様が持参されたバウチャーを確認し、VELTRAからのご予約は3/18であったことがわかったために、ご参加いただけるように当日急遽お手配をさせていただいたとのことでした。
本来であれば混乱をお招きしてしまいましたので通常以上にサービスを提供するところであるところ、スタッフも不愉快な態度であったとお伺いしVELTRAとしてもただただ悲しく思います。またVELTRA宛てにも3/15の時点で報告があれば当日3/18にお客様に直接ご不便をおかけすることはなかったことを思いますと、VELTRAと催行会社の連携不足がありましたことについても深く反省しなければならないと認識いたしました。重ねて心よりお詫び申し上げます。
別途メールにてご連絡させていただいておりますので、詳細につきましてはメールをご確認いただけましたら幸いです。
この度は貴重なハワイ滞在期間中にもかかわらず、残念なお気持ちにさせてしまいましたことお詫び申し上げます。
今後同様のご迷惑をおかけしないためにも、催行会社との連携を密にとり、より良いサービスが提供できるように努めてまいります。
何卒よろしくお願いします。
VELTRAカスタマーサポート
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/18 |
Reviewed by: kazumasummer
It was very enjoyable, and I wanted more courses. Since there is a guide, there's nothing to worry about, but they don't understand Japanese at all. At the end, they give you 40 photos for $50 as data.
とても楽しく、もっともっとコースが欲しかった。ガイドがつくのでなんも心配ないけど、日本語はまったく通じない。最後撮った写真を40枚で$50でデータでくれる。
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Families |
| Posted on: | 2019/03/19 |
| Activity Date: | 2019/03/15 |
Reviewed by: 宇宙のよっちゃん
Sunken ships have become artificial reefs, and there were a lot of fish. Unfortunately, it was disappointing that the colors were not visible, possibly due to the lack of light. I saw a turtle, and before getting on the submarine, I was able to see a whale.
沈没船などが漁礁になって、魚が沢山いました。残念ながら光があまり届かないせいか、カラーで見えないのが残念でした。カメがいました、潜水艦に乗るまでにクジラが見れました。
アロハ、レビューを共有していただきありがとうございます。
あなたの体験が期待に満たなかったことを知り、とても残念に思います。
貴重なフィードバックを感謝し、チームと共有いたします。
マハロ!
Aloha, Thank you for taking time to share your review with us.
We are very disappointed to learn that your experience was less than exceptional.
We appreciate your valuable feedback and will share it with our team.
Mahalo!
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名/2019年3月31日までのご参加> |
| Attended as: | Families |
| Posted on: | 2019/03/19 |
| Activity Date: | 2019/03/08 |
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I'm glad you were able to meet many dolphin instructors! We also have a repeat customer discount, so we look forward to seeing you again.
たくさんのイルカ先生と出会えてよかったですね!リピーター割引もありますので、またお会いできるのを楽しみにしています。