Oahu
The authentic hula is truly wonderful. The powerful fire dance, delicious food, and I really felt that I had come to Hawaii.
The couple sitting next to us, Mr. and Mrs. J from Montana, were very friendly. We chatted using a mobile translator, laughed, and had a really enjoyable luxurious time.
やっぱり本場のフラは素敵です。迫力のファイヤーダンス、美味しい食事、と、ああハワイに来たんだな、と実感しました。
お隣に座った、モンタナから来られたJさんご夫婦はとてもフレンドリーな方でした。携帯の翻訳でおしゃべりをして、笑って、本当に楽しい豪華な時間を過ごさせていただきました。
we were fortunate to see 2 species of dolphins, a humpback whale and sea turtles! The 3 women who were on board- the photographer, the captain, and our tour guide were all super friendly and knowledgeable. If you are looking to see Koran of fish in the water and sea life, this is not the tour but if you are looking to see some mammals and hop in the Ayer from time to time then this is it!
It was unfortunately rainy, but it was really, really great. Our guide was Japanese and shared a lot of useful information about the current situation in Hawaii, the importance of seat belts, and other helpful tips, making the bus ride enjoyable.
In Haleiwa, despite the rain, we were able to tour the area by bus, and the guide provided various information beforehand, which made it very easy and efficient to get around. Personally, Teddy's Bigger Burgers was incredibly delicious...
I thought I might not be able to see the sea turtles because of the rain, but I was able to! I was so happy.
And above all, horseback riding! It was really great. As the name suggests, we walked along the beach the whole time. It felt quite relaxed, in an American way, but that allowed for a lot of interaction with the horses, which was fun. The horse I rode was a mischievous one that kept wandering off the line to eat grass, but the instructor only stepped in during those moments. It was a shame it rained, so I’d like to try again on a sunny day! I'm glad I participated!!
あいにくの雨だったのですが、すごくすごく良かったです。日本人のガイドさんで、ハワイの現状、シードベルトの大切さ笑、耳寄り情報など、ためになる情報もたくさん教えてくれて、バスに乗ってるだけで楽しかったですね。
ハレイワでは、あいにくの雨だったのですが、ハレイワの道を一通り全てバスで周り、ガイドさんが事前に色々案内した上で、降ろしてくれる流れだったので、とてもわかりやすく効率的にまわることができました。個人的にテディーズバーガーがとろけるほど美味しかったです…
ウミガメは雨だったので無理かなーと半分諦めていたのですが、見ることができました!嬉しかったです。
そしてなんといっても乗馬!すごくよかったですよ。その名の通り、海辺をずっと歩きます。アメリカっぽく結構放置?笑気味だったのですが、そのぶん馬と交流ができて、楽しかったです。わたしが乗った馬はやんちゃな馬で、すぐ列からはみ出して草を食べに行っちゃう男の子だったのですが、そういう時にのみインストラクターのおじさんが対応してくれました。雨だったのだけ残念だったので、晴れの時にまた挑戦したいな!と思います。参加してよかったです!!
We were picked up by a large bus decorated with dolphins right from the start of the day, which really got us excited! The staff inside the bus were energetic and provided clear and entertaining explanations, and before we knew it, we arrived at the boarding location. Once on board, we were lucky enough to encounter dolphins right away and had a great view of wild dolphins! It was a bit unfortunate that the water was murky, but everyone enjoyed snorkeling and paddleboarding, spending their time as they pleased. I wasn't feeling well and rested on the boat, but even then, the staff kindly checked on me, and I am very grateful for that. Afterward, we had a lot of fun with hamburgers, snacks, hula dancing, and more, creating wonderful memories (●´ω`●). I highly recommend this for honeymooners (♡ˊvˋ♡)!
朝イチからイルカのペイントがされた大きなバスでお迎えにきていただきテンションがあがります♪車内もテンションの高いスタッフさんが面白くわかりやすく説明してくださりあっという間に乗船場所へ着きました。乗船すると運良くすぐにイルカに出会うことができ、バッチリ野生のイルカを見ることができました!!少し海が濁っていたのが残念ですが、その後も皆さんシュノーケルをしたりSUPをしたりと思い思いの時間を過ごすことができました。私わ体調が悪くなり船の上で休んでいましたが、その時もスタッフさんが優しく声をかけてくれてとても感謝しています。その後ハンバーガーやお菓子、フラダンス等内容盛りだくさんでとてもいい思い出ができました(●´ω`●)ハネムーンの皆さん(♡ˊvˋ♡)おすすめです♪
Aloha Shoko,
Congratulations on your graduation from the prestigious Dolphin University! We are all very pleased to hear from your comments that you enjoyed your experience.
We look forward to the next opportunity to meet you again. Once again, thank you very much!!
Dolphin Office, Noriko
Aloha ショウコ様
この度は名門イルカ大学ご卒業おめでとうございます!
ショウコ様のコメントよりとてもお楽しみいただけた様子が伝わり、スタッフ・クルー一同大変嬉しく思っております。
また機会がございましたら次回お会いできる日を楽しみにしております。
改めまして、この度はありがとうございました!!
イルカオフィス Noriko
This is a “must do” activity. You can spend an entire day, or just a few hours. We ended up spending about 6:00 hours and loved every bit. Go early, as the crowds are not bad in the mornings before 9:00.
There were no Japanese people other than us, but the atmosphere was enjoyable with families, couples, and people from various countries. The price included two free drinks, but we were told that there was no charge for the third drink, making it all-you-can-drink. Just make sure not to forget to give a tip to the staff instead of paying the bill. The sunset was wonderful, and I thought the night view after sunset was worth a million dollars.
日本人は我々以外居なかったが、家族連れやカップル、いろんな国からの人達で楽しい雰囲気だった。
代金には2フリードリンクでしたが、3杯目からも代金は要らないと言われ、飲み放題でした。
ただ代金の支払いの代わりにスタッフにチイップを渡すのは忘れないように。
サンセットは素晴らしく、日没後の夜景も100万ドルの価値があると思いました。
Due to strong winds for two consecutive days, we had to turn back from the sea, but on the third try, we finally experienced parasailing in the best conditions. I brought my camera to take pictures while ascending, but I was so captivated by the scenery that I didn't take many photos. I'm glad I asked the staff to take pictures for me; they took about 200 photos for just $30.
2日連続の強風で海上で中止引き返しましたが、三度目の正直で最高のコンディションでパラセーリングを経験出来ました。
写真を撮ろうとカメラを持って上昇しましたが、景色に見とれてあんまり撮れず、スタッフにカメラ撮影を頼んで良かったです。30ドルで約200枚撮ってくれました。
Lovely hike! The water and hiking stick as well as the bug spray that was provided, was greatly appreciated.
I chose VEITRA because it allowed me to fulfill both my desire to visit Haleiwa and to go horseback riding. I'm glad I selected this option because they guided me efficiently through the things I wanted to do in Haleiwa (I wanted to see sea turtles, eat garlic shrimp, try shave ice, and do a little shopping), so I didn't have to worry about getting lost.
I was able to enjoy horseback riding while looking at the ocean, which was very pleasant. It's a shame that I could only take one photo while riding the horse, and I couldn't stop it from eating grass. The guide shared various stories while driving, which was helpful.
ハレイワに行きたかったのと 乗馬が したかったのを両方叶える事が出来るので VEITRAにしました、
こちらを選んで 良かったと思うのは ハレイワでやりたい事 (ウミガメが見たい、ガーリックシュリンプを食べたい、シェイプアイスも食べたい、お買い物も少ししたい)を無駄なく 案内してくれるので 迷う事が有りません。
乗馬も海を見ながら 気持ち良く出来ました、
草を食べるのを辞めさせる事は出来ませんでしたが
馬に乗ってる写真が一枚しか撮れなかったのは残念です。
ガイドの方は運転しながら 色々な話をして下さり参考になりました。
Had a ton of fun at Bobs underwater scooter adventure. The crew was funny and friendly and made the trip safe and memorable. I would recommend this to anyone coming to Oahu who loves tropical fish. I got to hold a giant sea star while the guide took my picture. It was awesome.
I participated with my son, a first grader who loves sharks, and my family. I was worried about the high waves, but we were able to see plenty of sharks while wearing life jackets. The gaps in the cage were quite wide, making it seem like a child could easily slip through, which was quite terrifying as a parent. However, my child held on tightly to the bars of the cage, so it was okay. One of the Spanish women who entered the cage with us wore water shoes, and they hit my body hard, which was very painful. Everyone is supposed to take off their sandals and shoes before boarding the boat, but it seems that this was overlooked. It's best to be cautious and check if the people in your group are wearing shoes or sandals. Other than that, I was very satisfied.
サメ好きの小学校1年生の息子と家族で参加しました。波が高くてどうなることかと思いましたが、ライフジャケットを着せてたっぷりサメを見れました。ゲージの隙間がかなり広くて、子供は容易にすり抜けられそうなほどでしたので、親としてはかなり恐怖でしたが、子供はしっかりゲージのバーにつかまっていたので、大丈夫でした。一緒にゲージに入ったスペイン人の女性の一人が、あろうことかウォーターシューズを履いて入ったので、靴ががんがん身体にあたってとっても痛かったです。船に乗船するときサンダルや靴はすべて脱いで入っているはずなのに、漏れていたようです。一緒に入るグループの人が靴やサンダルを履いていないかどうか、気を付けていたほうがいいです。それ以外は大満足でした。
I was looking forward to the blue sky and blue sea, but...
I was really disappointed by the terrible weather.
The rain and the extreme cold even made me feel unwell...
Later, when I was talking to a local taxi driver, he sympathized with me, saying it was unfortunate to go during a time of heavy rain that happens once every ten years.
Well, it was disappointing, but since it's nature, there's nothing we can do about it.
However, the staff must have been cold too, yet they worked hard to cheer us up by getting into the sea with bright smiles.
This time, the weather was the worst, but the tour itself was really great, and if I have the chance to go to Hawaii again, I definitely want to try again.
After all, it's a wonderful opportunity to experience such amazing nature.
This time I give it two stars, but if the weather had been good, it would have been five stars.
青い空、青い海を期待しての参加だったのに・・・
最悪の天気でガッカリでした。
雨と、あまりの寒さに体調までくずし・・・
後日、地元のタクシーの運転手と話しをしていたところ、10年に一度の大雨みたいな時に行くなんて残念だったね、と同情されました。
まあ、残念ではありましたが、これも自然相手なので仕方がないな、と思うしかありませんね。
しかしスタッフの人達も寒かったはずなのに、一緒に海に入り明るい笑顔で盛り上げてくれるなど一生懸命に頑張っておられました。
今回は、天気の都合で最悪でしたが、ツアー事態は大変良く、またハワイに行く機会が有りましたら、絶対再チャレンジしたいと思います。
なんと言ってもすばらしい自然に触れられるのですからね。
今回は星2つですが、天気さえよければ5つ星です。
The food was only ok. Service was very good. show was great! We had some wind which made some waves, so the boat was rocking a bit. Our server came around to ask if anyone was feeling seasick. Thankfully, no one in our group was.
I tried parasailing for the first time on my honeymoon. I have a fear of heights and don't handle thrills well, so I chose the 130m option. I was captivated by the beautiful scenery and the clear ocean, so I didn't feel scared and genuinely enjoyed it! However, I found it a bit scary to let go of the belt, so I think it's better to leave the photos during parasailing to someone who isn't afraid of heights.
We were the only Japanese people there, but thanks to the cheerful instructor, we didn't have any issues. We opted for the shuttle service, but if the hotel is within walking distance to the meeting point, it might have been nice to enjoy the beach on the way there and back without the shuttle.
It went by in a flash, but it became a wonderful memory! I want to do it again!
新婚旅行で初めてのパラセーリングに挑戦しました。高所恐怖症&絶叫苦手なので130m。
素敵な景色と綺麗な海に魅力されて、怖さは感じず素直に楽しめました♫
ただ、ベルトから手を離すのは少し怖かったのでパラセーリング中の写真は高所恐怖症じゃない方に任せた方がいいと思いました^ ^;
日本人は私達しかいませんでしたが、ノリの良いインストラクターさんのおかげで何も困ることはありませんでした。
送迎ありにしましたが、集合場所に歩いて行けるホテルであれば、行き帰りにビーチを楽しめるので送迎無しでも良かったかなと思いました。
あっという間でしたが、素敵な思い出になりました!またやりたい!
I found a tour where you can enjoy a meal while watching a hula dance show, which was my mother's wish. I was very satisfied with both the content of the show and the seats we were given. The meal was a buffet, and everything was delicious. There were many participants, so there was a line to get food, and we had to wait quite a bit, but while waiting, we were able to see the sunset, so it wasn't too tiring. The show was mostly in English. There were more Western guests than Asian ones, which was nice in a way that felt less typically Hawaiian.
母の希望でフラダンスショーを観ながら食事が出来るツアーを探していて見つけました。
ショーの内容も通された席も大満足。
食事はブュッフェでしたがどれも美味しかったです。参加者が多く食事を取りに行くのに行列が出来ていて結構待たなければなりませんでしたが、待っている間にちょうど夕焼けも見れて待ちくたびれると言う程ではなかったので良かったかと思います。
ショーは全般英語。お客さんもアジア人より欧米の方が多く、良い意味でハワイらしくなくて良かったです。
I booked this horseback riding tour because my boyfriend has expressed how much he has always wanted to ride a horse. I did a quick search and Veltra had this awesome offer for a 2-for-1 which I found perfect as a surprise for him! I booked it and got confirmation very quickly.
We were coming from Honolulu so the drive took about an hour. Our booking was at 2pm and check-in was at 1:30pm. The early check-in was for the explanation of the liability and consent form while they prepared the horses. There was the two of us plus a small family of three. Helmets are recommended but not required- they are free to use. (If opt to not use a helmet, you must sign a section on the liability form) Around 10 minutes before 2pm, they explain and demonstrate how to ride and take care of our horses. We get on and begin the tour shortly after 2pm!
We got lucky with the weather! When we first arrived, it was grey, cloudy and started to drizzle. By the time we began our horse ride it turned sunny! Leanna was our guide and she is the sweetest person! We were all beginning horseback riders so we went at a good pace. She talked about the range, answered our questions, asked about ourselves, and made sure we were all comfortable and in control of our horses throughout the entire tour. The trail included uphill, downhill, and flat plains. The top view was absolutely stunning. We got to see the beautiful blue ocean in-front of us and the Ko'olau mountains behind us. Leanna even took our photos and they came out amazing. It was so serene, sunny and not too hot because there were cool breezes throughout that hour trail ride.
This is definitely an experience of a lifetime. I am so incredibly happy we got to do this! The views were breathtaking and I will be attaching photos even though the real thing is 1000 times better! We'll be doing it again the next time we get the chance. Thank you so much Leanna and Gunstock Range for a lovely time and thank you Veltra for the great offer!
Aloha!
Thank you for your great review. We hope you had a nice time and hope to see you again soon!
Mahalo,
Emily Hernandez
Gunstock Ranch
My wife and I were in Hawaii for our honeymoon and wanted to venture out to the north shore of Oahu to get a taste of the landscape out there. I booked a horseback riding tour for our first full day in Oahu, and even though we had to get up early to make it out in time for our ride, it was SO worth it. Everything with the ride and staff at Gunstock ranch was perfect. Finding the ranch was easy and the signs leading to where we needed to go were so clear. We showed up a little early and our tour guide was still grooming and prepping the horses for the day, but she let us wander around and meet some of the horses. She was so kind and informative and did an amazing job leading our ride. She was patient and very clear in her instructions, and even though our ride was only 1 hour I feel like she went above and beyond to pack as much as she could into our hour ride! The service from Gunstock ranch was TOP NOTCH and I would HIGHLY recommend anybody to check it out. Even if the price seems a little high, it was so worth it and I can guarantee you will not regret making the trek out and taking a trail ride with Gunstock ranch. The location / area is so beautiful, we even saw a full and amazing rainbow the morning of our ride. If I could give this company / this ride 6 stars I would! I will definitely come back again next time we are on the island!
Aloha!
Thank you so much for your kind review! We hope you love our ranch as much as we do, and we hope to see you again soon.
Mahalo nui loa,
Emily Hernandez
Gunstock Ranch
Since I had a golden seat, I was able to see well from the second or third row. Perhaps because it was outdoors in January, it was cold when the wind blew, and my body got chilly. Maybe it's better to wear warm clothes even in Hawaii when outdoors?!
Regarding the food, since I was cold, there were many cold dishes that didn't suit my taste. Personally, I found the outdoor show at the Royal Hawaiian Hotel to be more wonderful, and the food was better, so I rated the Hilton show three stars.
ゴールデンシートだったので前から2,3列目でよく見えました。1月の屋外だったせいか風が吹くと寒くて体が冷えてしまった。屋外の時はハワイでも暖かい恰好がいいのかも?!
お料理については 体が冷えてるから冷たい物が多くて口に合わなかった。
個人的にロイヤルハワイアンホテルの屋外のショーの方が素敵でお食事も良かったのでヒルトンのショーは星3つにしました。
I wasn’t expecting much since it wasn’t a tour. The driver did drive by past places that have significance to President Obama. Beautiful waterfall! No need for a guide.
It was an experience unlike any other we have done. The guides knew where the turtles were and were very happy to answer any questions! We saw so many turtles! I wish there had been a little intro to snorkeling for those who haven’t done this before. Good memories were made.
I had so much fun, and most importantly I saw so many beautiful sea turtles!!! The crew was really friendly. I would definitely recommend this tour!
I participated in the trip with my sister!
We were the only Japanese participants among the attendees, and since the staff couldn't speak Japanese, I was a bit anxious at first. However, the staff explained things using gestures, simple English, and broken Japanese, so I didn't have any major issues.
They provided us with a guidebook that had the tour flow and precautions written in Japanese, so as long as you read that, there are no problems!
We went out to sea on a boat and once we arrived at the spot, we put on our snorkels and entered the cage.
Swimming with the sharks in the beautiful deep blue sea was more fun than I imagined!
You can bring an underwater camera or smartphone into the water, so you can take photos and videos with them in waterproof cases.
I usually don’t get seasick, but I took motion sickness medication just in case.
The boat rocked quite a bit, and some people looked a bit worn out...
I think the motion sickness medication is essential.
If you want to relax, that's great, but if you're looking for something a little different!
If just going to the beach or shopping isn't enough for you!
This tour is highly recommended! ( ´ ▽ ` )ノ
姉と二人旅で参加しました!
参加者の中で日本人は私たちのみ、さらにスタッフは日本語が話せないということで初めは少し不安もありましたが、スタッフの方はジェスチャーと簡単な英語、カタコトの日本語を交えながら説明や指示をしてくれるので特に困ることはありませんでした。
日本語でツアーの流れや注意が書かれている説明書をわたしてくれたので、それをちゃんと読めば何の問題もないです!
船で沖まで進み、スポットに到着するとシュノーケルをつけて檻の中へ。
悠々と泳ぐサメと、深いブルーのキレイな海!
想像以上に楽しかったです!
水中カメラやスマホも持って海に入れるので、防水ケースなどにいれて写真やムービーも撮れます。
普段乗り物酔いしない私も一応酔い止め薬を飲んで参加しました。
船は結構揺れたので、何人かぐったりしている方も…。
酔い止め薬は必須かと。
のんびり過ごすのもいいけど、ちょっと変わったことがしたい!
ビーチやショッピングだけでは物足りない!
という人にはオススメのツアーです( ´ ▽ ` )ノ
I was thinking of using a shuttle service, but I wanted to save money, so I took theBUS for $2.50 (about 250 yen) per person! If you take bus number 55 from Ala Moana Center, you can get there in about an hour without any transfers! It's easy to get to, and since you can definitely get a seat from Ala Moana Center, I recommend taking theBUS for a budget-friendly option (^ ^).
My check-in time was at 10:15, but I actually got on the horse at 11:15 ^^; During the hour wait, I looked around the souvenir shop, and since there was free unlimited water, I enjoyed the nature while waiting ☆ There’s a restaurant next to the souvenir shop with drinks available, and the hamburgers are really, really delicious! They are quite filling, so for Japanese people, one might be enough for two ^^* I was worried about food and bought a sandwich at ABC Store, but since there’s unlimited drinks (water) and a nice restaurant, it wasn't necessary.
Near the horses, the smell of manure is quite strong (laughs). I experienced the two-hour course, and for two full hours, I rode while enjoying the magnificent scenery! The weather was nice, and it felt really good (^ ^).
As a note, video cameras and backpacks are not allowed. Waist pouches are okay. It seems that you can't film with one hand like you would with a video camera. I didn't see anyone with a selfie stick, but since both hands would be occupied, I think that's also not allowed. The best recommendation is to hang your smartphone around your neck! Be careful with pockets on your waist or butt, as things might fall out. Taking photos is totally fine, and I was able to film as well!
Aside from taking pictures, you need to hold the reins with both hands (it feels unstable if you don't), so please be cautious. Since it's in a rural area, the return theBUS runs every 40 to 50 minutes, so keep an eye on the time. Also, since it's a bus from the countryside to the city center, more people get on as you approach Ala Moana Center, and it took about an hour and a half. If you have any plans, please be careful.
送迎付きにしようと思いましたが安くしたかったので
theBUSで1人$2.5(≒250円)で行けました!
アラモアナセンターから55のバスに乗れば1時間ほどで乗り換えなしで着きます!
簡単に行けるしアラモアナセンターからなら確実に座れるのでtheBUSで安く行くのオススメです(^ ^)
チェックイン時間が10:15でしたが実際に馬に乗ったのは11:15でした^^;
1時間の間はお土産売り場を見たり、無料でお水も飲み放題なので自然を感じながら待ちました☆
お土産売り場の隣にレストランがあって飲み物もありますし、とにかくハンバーガーがとっっっても美味しいです!ボリューミーなので日本人なら2人で1つでいいかも^^*ご飯を心配してABCストアでサンドイッチ買って行きましたが、飲み物(水)も飲み放題だし美味しいレストランもあるので必要ありませんでした。
馬の近くは糞の臭いがすごいです(笑)
2時間コースを体験しましたが、2時間たっぷり壮大な景色を眺めながら馬に乗りました!
天気も良く本当に気持ちいいです(^ ^)
注意事項としてビデオカメラ、リュックはNGです。ウェストポーチはOKでした。多分ビデオカメラみたいに片手を離してムービー撮影はダメみたいです。自撮り棒を持ってた人はいないので分かりませんが片手がずっとふさがるのでNGだと思います。
スマホを首から下げるのが1番オススメです!腰やお尻のポケットは落ちる可能性があるので気をつけて下さい。写メ撮るのは全然いいですし、ムービーも撮れました!
写真撮る以外は両手で紐を持ってないといけないので(持ってないと不安定)注意してください。
田舎の方だからか、帰りのtheBUSは40~50分に1本ペースなので時間に注意です。あと田舎→中心街へのバスなのでアラモアナセンターに近づくにつれてたくさん人が乗ってくるし1時間半くらいかかりました、何か予定を入れてる方は気をつけて下さい。
Due to the wind, I couldn't fly for two consecutive days, but I was able to fly on the last day. Some of the staff spoke a little Japanese, but it was mostly in English. I couldn't speak at all, but I managed with gestures! They were really interesting people and it was fun!
After flying, I can only say it felt amazing. I have a fear of heights, but I was totally fine! The sensation of flying at a height of 120 meters is something you can't experience anywhere else, so it was truly the best time.
風の影響で2日連続で飛べず、最後の日に飛ぶことができました。スタッフさんは日本語が少し通じる方もいらっしゃいましたが、基本的にはずっと英語でした。全く喋れないですがジェスチャーでなんとかなります!すごく面白い方で楽しかったです!
飛んでからは本当に気持ちがいいの一言です。私は高所恐怖症ですが、全然大丈夫でした!120mの高さで飛んでる感覚は味わえないので本当に最高の時間でした。
It was both of our first time in Hawaii, and we went parasailing. I was a bit anxious because the guide only spoke English, but he was playful and spoke in broken sentences here and there, so we were able to enjoy it even without fully understanding each other! The view from the sky was just amazing!!!
2人とも初めてのハワイ、パラセイリングでしたし、ガイドも英語onlyで不安でしたが、所々片言でお茶目なガイドさんで、言葉が通じなくても楽しめました!空からの景色はもうサイコーーー!!!
I participated on October 16. I understand that the visibility in the water was not as good as I had expected and that there weren't many fish, which I attribute to the season and weather. However, during the underwater photography session, I had a very painful experience because I had to force my family of four together, and my hands and feet got caught in the scooter. Furthermore, despite paying $75 for the photos and videos, I am very disappointed that they have not yet been sent to me.
10月16日に参加させて頂きました。海中の透明度が思っていた程でなく魚達もそれほど多くはなかった事は、時期や天気に依るものと納得しています。が、水中撮影の時、家族4人を無理矢理寄せ集めた為に、手や足がスクーターに挟まれて非常に痛い思いをしました。更に、$75-も支払い写真&動画を購入したにも拘らず、未だに送られてこないのは非常に残念でなりません。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide you with satisfactory service.
As mentioned in a separate email, we have received reports that when operating the underwater scooter according to the instructor's instructions, hands and feet should not extend outside the scooter, thus preventing them from getting caught in other scooters. However, upon reviewing past tour experiences and photos, we found that some customers were operating the scooter with their hands and feet extended outside. To prevent this from happening again, we have requested the operating company to review their explanation of the correct way to ride the underwater scooter. We apologize for the inconvenience caused by the lack of explanation from the operating company.
Regarding the photos you purchased, as mentioned in a separate email, we have already sent them to the specified email address. Please check.
We take your feedback seriously and will work with the operating company to further improve our services in the future. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
別途メールにてご連絡させていただきましたが、インストラクターの指示通りに水中スクーターを運転した場合、手や足がスクーターの外に出ることがないため、 他のスクーターに手足が挟まれることはないと報告を受けております。しかしながら、弊社でも過去のツアー体験談などのお写真を確認いたしましたところ、スクーターから手足を出して操縦されているお客様がいらっしゃることが判明いたしました。再発防止のため、催行会社には水中スクーターの正しい乗り方の説明を見直すよう要請いたしました。
催行会社の説明不足によりご迷惑おかけいたしましたことお詫び申し上げます。なお、ご購入されたお写真の件ですが、別途メールでご連絡させていただきましたように、
ご指定されたメールアドレスに既にお送りしているとのことでした。ご確認ください。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
Had a great time on this excursion. Staff is fun and friendly. BBQ food was good. Got to see lots of turtles, had the privilege to snorkel with one. It was amazing. Saw lots of fish on the reef. Would recommend
I chose the plan to go up to the highest point! The tour guide was really fun, and it seems like if you say you don't want to get wet, you can go up and down without getting wet! Since we said we didn't mind getting wet, we soaked ourselves up to our waists in the sea! It was so much fun!
一番高いところまで上がるプランを選びました!
ツアーの方のノリも良くて
濡れたくないと言えば濡れずに上り下りできるみたいです!
私たちは濡れても構わないと言ったので
腰まで海に浸かりました!
とても楽しかったです!
I had a great time with well-trained, intelligent dolphins. The local instructor taught us in an easy-to-understand mix of English and Japanese, making it enjoyable.
よく訓練された賢いイルカと楽しい時間が過ごせました。インストラクターの現地の方もわかりやすい英語に日本語も混ぜて楽しく教えてくれました。
It was real quick just went in a circle. Movie sets went by quick thought we would stop n take pics