Oahu
It was a beautiful trip! Captain Bob's group is phenomenal! Kanehone bay sandbar is spectacular: it is a sandy "language" in the middle of the sea, and although it is true that there is only sand, it is amazing the excitement of swimming, playing volleyball and snorkeling! Great BBQ. Thanks for everything.
On the day of the event, the weather was somewhat unstable, with a mix of clouds and sunshine, and it felt a bit chilly. Since it was the afternoon, the sandbar was deeper than expected, and the water level was high enough that women could barely keep their faces above water. We did see sea turtles, but snorkeling was interrupted due to a massive jellyfish bloom, causing nearly half of the participants to get stung and panic ensued, leading to a halt after about ten minutes. Since we are dealing with nature, such situations are somewhat unavoidable, but I was disappointed as I was looking forward to snorkeling. The staff's response was very good, so I would like to try again if the opportunity arises.
当日は天候がやや不安定で曇ったり、晴れたりと微妙な天候で、やや寒い思いをしました。
サンドバー自体も午後の時間帯であったので、思ったよりも深く、女性は顔が出るのが精一杯まで水位が高かったです。
海ガメは見れましたが、シュノーケリングはクラゲが大量発生し、参加者の半数近くが刺されてパニック状況になり、10分程度で中断となってしまいました。
自然が相手なので、ある程度こういうケースもあるのは致し方無い事ですが、シュノーケリングを楽しみにしていたので残念でした。
スタッフの方の対応はとても良かったので、また機会があったらチャレンジしたいです。
Thank you very much for participating in the tour. However, we are very sorry that you were unable to enjoy the tour content you were expecting due to the conditions of the sea.
We have confirmed the situation on the day with the local operating company. As you mentioned, the water level at the sandbar was up to the shoulders of our female guests. The water level at the sandbar varies greatly between high tide and low tide, so we appreciate your understanding that there may be times when the beach is not visible due to the tides. Regarding jellyfish, they can occur throughout Hawaii depending on the season. In such cases, we prioritize the safety of our guests and may suspend all sea activities, including snorkeling. On that day, there was a guest who was stung by a jellyfish, and we provided first aid and suspended snorkeling. We understand that you were disappointed not to fully enjoy the activities during your trip to Hawaii. We appreciate your feedback regarding the staff's response, and we are grateful for your kind words. Together with the operating company, we look forward to serving you again.
We take your comments seriously and will work with the operating company to further improve our services in the future. Thank you very much for your valuable feedback during your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、海の状況によりご期待されていたツアー内容をお楽しみいただくことができず大変残念に思います。
当日の状況を現地催行会社に確認させていただきました。おっしゃる通り、サンドバーの水位は女性のお客様の肩ほどまであったとのことでした。サンドバーの水位は満潮と干潮で大きく異なりますので、潮の満ち引きの関係上砂浜が見えない場合もございますこと、ご理解いただけますと幸いです。なお、クラゲについてですが、時期によってハワイ全域で発生することがございます。そういった場合はお客様の安全を第一に考えシュノーケリングに限らず海のアクティビティは中断となりますことご了承ください。この日もクラゲに刺されてしまったお客様がいらっしゃいましたので応急処置をさせていただき、シュノーケリングは中断させていただきました。せっかくのハワイ旅行にてアクティビティを存分にお楽しみいただけず、がっかりされたこととお察しいたします。そんな中、スタッフの対応にご満足いただけたとのことご意見を頂戴しありがとうございました。催行会社共々、またご利用いただけますこと心待ちにしております。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
We participated as a family of three. The sea was beautiful, and we played volleyball on the water, which was a fun first experience. Luckily, we also got to see sea turtles, which was great. I was impressed by the staff's kind and attentive service. Oh, and the hamburgers for lunch were delicious too. I would love to participate again if I have the chance.
家族3人で参加しました。海は綺麗で、海の上でバレーボールをしましたが初めての経験で楽しかったです。運良く海亀も見られて良かったです。
また、スタッフの方々の親切でしっかりした対応には感心しました。あっお昼食のハンバーガーも美味かったですよ。機会が有ればまた参加したいと思います。
When we arrived at the sandbar, it started to rain, and we couldn't see the sandbar in its original form. However, compared to the surrounding sea, the color was clearly different and very beautiful.
サンドバーに着くと雨が降り出し、本来のサンドバーの姿を見ることが出来ませんでした。ただ、周りの海と比べて、明らかに色が異なりすごく綺麗でした。
First time to the islands for my fiancee and I, and we weren't sure on what to do. So many different activities and excursions to choose from, it's like how do you know which one to do???
Well, we are sure glad we chose this one!!! So much fun in every aspect!! The scenery is amazing in itself so it was hard to complain. But the tour was awesome, we loved hanging out at the sandbar, having a few drinks, taking great pictures, and playing volleyball. Oh and the lunch....seriously one of the best burgers I've ever had!! Then snorkeling on the reef was so much fun!! Got to see so much marine life and also the sea turtles!! But most of all what made the tour truly amazing, was the awesome staff! They made us feel so welcome!! They were super friendly, truly knowledgeable, and all around good people.
If their is one thing I took away from this tour is that, the staff/people make it truly wonderful. This tour is a MUST is you're going to Oahu.
It rained a little the day before, so the water was a bit murky, but the sea was beautiful! The tide was almost high, with water up to chest height, but it felt great! It's reassuring that someone speaks Japanese to guide us! I want to participate again!
前日に少し雨が降って、少し濁っていましたが、海は綺麗でした♡
ほぼ満潮で胸の高さくらいまで水がありましたが、気持ちよかったです!
日本語の方が案内してくださるので安心です!!
また参加したいです(๑'◡͐'๑)
On the day we arrived in Hawaii, we immediately enjoyed a sunset cruise. There were about 20 people, but only two of us were Japanese. We quickly got into the Hawaii mood, and the sunset was incredibly beautiful, leaving us absolutely thrilled. Since we weren't very hungry on the day we arrived, a light snack was more than enough. The crew members were bright and cheerful, and they talked to us a lot, which was great. There is absolutely no need to participate in a luxury cruise.
ハワイに着いた日に、即、サンセットクルーズを満喫。
20人程いましたが、日本人は私たち2人。一気にハワイモードになり、
かつ、サンセットがすごく綺麗で、最高に感激。
着いた日は、そんなに空腹感はないので、軽食で十分でした。
クルーの人たちは、明るく陽気で、一杯話しかけてくれて、
大変良かったです。豪華クルーズに参加する必要は全くないです。
I participated on the day of arrival. I'm glad I could see both the fireworks and the sunset. I ordered the lobster, but it was too much to finish, which was a shame... I think the buffet-only plan would have been sufficient. The staff were very friendly, and I had a great time.
到着当日に参加しました。
花火もサンセットも観れてよかったです。
お料理はロブスター付けましたけど、多くて食べきれずもったいなかったです。。。
ビュッフェだけのプランでも充分だったかな。
スタッフさんたちはとてもフレンドリーで楽しい時間が過ごせました
Traveled with my daughter and we both had an amazing day at the sand bar. Crew was great. We saw lots of sea turtles which I really loved.
Great way to see d island , eat and relax. D food was great and staff friendly and accommodating
The sandbar's water level was about waist-high, but the clarity was excellent, and I was very satisfied. I was able to see a sea turtle, and snorkeling was a lot of fun with plenty of fish. The hamburgers and beer on the boat were also incredibly delicious! The guide on the way there was really wonderful, too!
サンドバーは水位は腰くらいまででしたが、透明度が高く、大満足でした。ウミガメも見れたし、シュノーケリングも魚が沢山でとても楽しかったです。船の上のハンバーガーとビールも、最高に美味しかったです!行きのガイドのおじさんがとても素敵でした笑
There was also a Hawaiian dinner, but I opted for the affordable all-you-can-eat appetizers. It included four items like Thai-style grilled chicken and meatballs, along with a dessert cake. While it didn't feel luxurious, considering the $30 difference, the sunset, night view, and hula dance were wonderful, and I thoroughly enjoyed them.
ハワイアンディナーもあったのですが、金額の安いアペタイザー食べ放題にしました。タイ風の焼き鳥、肉団子など4品とデザートのケーキで、豪華感はなかったですが30ドルの違いがあるとかと言えば、サンセットや夜景、フラダンスなどの主役は素晴らしく、充分堪能できました。
On the day of the tour, we were blessed with beautiful weather and visited the heavenly sea for the first time. I checked the low tide times in Japan and chose the lowest tide of that week to book the tour, but unfortunately, the water was up to my knees. However, during snorkeling, I encountered a sea turtle, and the tour was a fun experience.
当日は天恋にも恵まれて天国の海に初めて行ってきました。
日本で干潮時間を調べて、その週の一番干潮の時を選んで
ツアーを申し込みましたが、あいにくひざ下まで海水がありました。
でもシュノーケリングではウミガメに対面しツアーは楽しい時間でした。
Aloha! Thank you very much for participating in the Captain Bruce's Paradise Ocean Tour. I'm glad you got to see the turtles! We all sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。亀さんに会えたんですね!!良かったです!またのお越しをスタッフ一同心よりお待ち申し上げております。
We were picked up at the hotel at 7 AM and traveled by large bus to the pier. I was worried about the heavy rain in the mountains along the way, but fortunately, by the time we boarded the boat, the rain had stopped. It was cloudy, but the sun started to shine, which was great. As I had researched beforehand, the water was about knee-deep, and we couldn't see the sandbar. The snorkeling experience was serious, and the staff provided thorough instructions while we wore life jackets. The corals and fish were beautiful, but if the weather had been a bit better, they might have looked even more stunning. The experience is quite dependent on the weather. We opted for a morning-only tour, and that was sufficient.
朝の7時にホテルピックアップで大型バスで船着き場まで移動。途中山中では大雨でどうなることかと心配しましたが幸い船に乗る頃には雨が止んでいて曇ってはいたものの日が射してきたので良かったです。事前に調べていた通り膝下くらいまで水が浸かりサンドバーは見れなかったです。シュノーケリングは本格的でライフジャケット着用でスタッフがきっちり教えてくれます。珊瑚や魚もキレイに見えましたがもう少し天気が良かったらもっとキレイに見えたのかも。天気にかなり左右されます。午前中だけのツアーにしましたがそれで十分でした。
Nice relaxing trip on the sailboat. You can walk around the boat, or even lay down on the mat. Sunset is nice if you are in to taking pictures.
Don't go for the appetizers: meatballs, chicken wings, and mix of crackers, just okay.
Lots of alcohol if you like to drink.
It was fully booked since I made a reservation for Friday night. I was worried if it would be too crowded. The sunset was hidden due to the clouds, but I was able to see the fireworks from the Hilton clearly.
The deck railing side was filled with people who boarded earlier, so I had to view from between them while sitting. The buffet tables are first-come, first-served, so if you board late, you won't get a good seat with a nice view. Since there is time until the fireworks, it might be a good idea to think about how to spend your time. The welcome drink was too sweet, and the alcoholic cocktails were just okay. Each person gets one lobster, so be careful not to overeat. It's a pretty standard buffet.
金曜日の夜に予約したので満席でした。こんなに乗れるのかな?と心配に。曇りでサンセットは隠れていて見られませんでしたが、ヒルトンの花火はしっかり見られました。
デッキの手すり側は先に乗船出来た人達で埋まっており、座ってだと人の隙間から見る感じ。
ビュッフェのテーブルは自由席で、遅く乗船になると眺めのいい席は座れないです。花火までは時間があるので、過ごし方を検討してみるといいかもしれません。ウェルカムドリンクは甘過ぎ、アルコールカクテルもちょっと・・・。ロブスターも一人ひとつ出るので食べ過ぎ注意。無難なビュッフェかと。
I couldn't see the sandbar on the beach, but I had a great time playing in the beautiful sea!!! I was very satisfied to see sea turtles. However, I thought I would be able to snorkel with the sea turtles, but it was just from the boat.
砂浜のサンドバーは見れなかったけど、キレイな海で遊べて最高でした!!!
海亀にも会えて大満足です。ただ海亀と一緒にシュノーケルできると思っていましたが、船の上から眺めるというものでした。
Two years ago, I participated in a tour that included lunch. This time, I joined a morning tour, but the time spent at the sandbar was short, and I felt a bit unsatisfied. However, I was able to return to the hotel for lunch, so I could make good use of my time.
2年前にはランチ付きのツアーに参加しました。
今回は午前中のツアーに参加したのですが、サンドバーの滞在時間も短く、ちょっと物足りない感じがしてしまいました。
しかし、お昼にはホテルに戻って来られたので時間を有効に使うことができました。
We enjoyed cruising from Kailua to the area near the sandbar on a catamaran. Although we didn't land on the sandbar, we had fun snorkeling and enjoyed free drinks and a barbecue (hamburgers) on board, which I liked. The boat was chartered for the number of reservations, and this time we set off with two boats. There happened to be many Japanese people, so one boat was filled to capacity with Japanese passengers. The languages spoken were English and Japanese. I wasn't sure if there were other languages, but the tourists were definitely from various countries. Everyone became friendly, taking photos together. The contrast between the steep mountains unique to Hawaii and the emerald-colored sea of the sandbar was beautiful, and I almost forgot to look for sea turtles, but the crew was quick to point them out. It was beautiful, pleasant, and fun. The leisurely afternoon course included only the cruise and snorkeling, with no exploration of Kailua town, but I was satisfied. I participated with my mother and child, wearing a tunic and hoodie over our swimsuits, and brought a beach towel, float, and sunscreen. They provided snorkeling sets and life jackets.
カイルアからカタマランクルーザーでサンドバー付近までクルージングを楽しみます。サンドバーへは上陸しませんが、スノーケリングを楽しみ船上ではフリードリンク、バーベキュー(ハンバーガー)を食べます、私は好き。予約者が乗れる分の船がチャーターされていて、今回は2挺で出発。たまたま日本人が多かったので、1挺は日本人で満タンになりました。言語は、英語と日本語の二言語です。他言語があったかどうかはわかりませんでしたが、ツーリストはとにかく多国籍でした。写真を撮りあったりしてみんな仲良しになります。ハワイ特有の切り立つ山の景色とサンドバーのエメラルド色の海のコントラストが美しく、ウミガメ探しを忘れてしまいそうですが、クルーが目敏く教えてくれます。美しく、気持ちよく、楽しかった。午後から出発するのんびりコースはクルーズとスノーケリングのみで、カイルア街の散策はナシですが、満足しました。母と子供で参加し、水着の上にチュニックとパーカーを羽織り、バスタオルと浮き輪とサンブロックを持って出掛けました。スノーケルセットとライフジャケットは貸してくれます。
For those who want to experience the sandbar, which is often featured on television, I recommend it because the time is only in the morning and the price is reasonable. There were many participants, with two buses and two boats operating.
Before heading to the sandbar, we looked for sea turtles. We were able to see about five or six, but they only come up for air briefly, making it difficult to take photos. After seeing the turtles, we went to the sandbar.
On the day we went, the water was up to our knees, and there were some complaints. It seems that the relaxing setup with chairs, as seen on TV, is quite rare. After the photo session at the sandbar (the staff takes the pictures), we went snorkeling.
We walked to the point where the sandbar suddenly gets deep, which took about 5 to 10 minutes. I got stung by a jellyfish during that time. The staff had warned us to be careful. The jellyfish were small, so it was quite difficult to spot them if you weren't paying attention.
A tip to avoid getting stung by jellyfish: don't walk at the front! I was at the front and got stung. It hurts quite a bit; it's a prickly pain, and since jellyfish tentacles are long, the pain can be quite widespread. After being stung, it turns into a small bump, and the mark lasts for a few days. For children, it might be a bit challenging as they might scratch it. Please be careful.
Since many people participate in snorkeling, the water can be murky and visibility is poor. The staff was feeding the fish with bread to attract them. After the activity, they ask for tips, but it’s not mandatory, so quite a few people didn’t give any. The staff were cheerful and had a good vibe.
テレビでもよく取り上げられるサンドバーに一度は行ってみたい人には、時間も午前中だけだし、値段も手頃なのでオススメです。
多数の参加者で、バス2台、舟2隻の運行でした。
サンドバーに行く前に海がめを探します。5~6匹は見れましたが、息継ぎする瞬間だけ頭を上げるので、写真に残すのは難しいです。カメを見た後にサンドバーに行きます。
私たちが行った日は、海水は膝上ぐらいで、クレームを言っている人も居ました。テレビで見たような、椅子を出してくつろげるような状態は、めったに無いそうです。
サンドバーで写真撮影タイム(スタッフの人が撮ってくれます)が終わったら、シュノーケリングです。
シュノーケリングはサンドバーの急に深くなるポイントまで歩きます。5~10分程度です。
私はその時にくらげに刺されました。スタッフの人も注意を促してましたが。小さいクラゲですので、よほど注意していないと見つけるのは困難です。
クラゲに刺されないコツ! 先頭を歩かない!先頭を泳がない!私は先頭を歩いていて刺されました。
さされると、結構痛いですね。チクチクした痛みですが、クラゲの足が長いので、結構広範囲に痛いです。さされた後は小さいイボになり、数日は後が残ります。子供だと掻いてしまったり、少し大変かも知れません。お気をつけ下さい。
シュノーケリングはたくさんの人が参加するので。濁っていてよく見えません。スタッフの人がパン?を与えて魚を寄せていました。
終わったらチップをお願いされます。強要はされないので、入れない人も結構いました。
スタッフの方は明るくてよい感じでした。
The weather was nice, but as I researched beforehand, the sandbar had water up to my waist. If you don't like what you find in your research, it's better not to participate. The snorkeling at the coral reef was great. You can't get there without a boat. On the day, there were currents, and the guide said, "Think of it as training and do your best," which was funny. I went into the sea with a water camera and holding my child. Although I was wearing a life jacket, I felt like I was going to be overwhelmed by my child clinging to me. It became a great memory. The guide was also very nice and I recommend it. I will repeat this experience.
天気は良かったですがサンドバーは事前に調べた通りで腰まで水がありました。
事前に調べて気に入らない方は参加しない方が良いですね。
サンゴ礁でのスノーケリングが良かったです。船でなければこれません。
当日は海流がありガイドさんが”特訓だと思ってがんばってください”とw。
水中カメラと子供を抱えて海へ。救命胴衣を着けていますが、
私にしがみつき登り上がる子供に殺されると思いましたw。いい思い出になりました。
ガイドさんも感じが良くおすすめです。リピートします。
It was my first time at the sandbar! Depending on the season, I think, but I couldn't stand in the middle of the ocean as I had imagined... I was submerged up to my waist, and it was quite cold. However, the sea was very beautiful, and I was able to see turtles up close, and the snacks were delicious and satisfying! I would like to try again next time! (*^ω^*)
初めてのサンドバーでした!時季にもよると思うんですが、想像していたような海の真ん中に立てることはなかったです…。腰くらいまで浸る状態で、結構寒かったです。でも、海はとっても綺麗でしたし、カメも近くで見ることができましたし、軽食も美味しく満足できました!次回再チャレンジしたいと思います(*^ω^*)
Waikiki Beach is beautiful, but the Heaven's Sea Sandbar had even more stunning waters and a sense of openness that was amazing!! I was very satisfied to see so many sea turtles!
ワイキキビーチも綺麗ですが、天国の海サンドバーはさらに綺麗な海と開放感で最高でした!!
ウミガメもたくさん観れて大満足でした!
The total activity time was short. Additionally, the snorkeling felt less free, and because there were many participants, we had to swim in a line in a designated area. We received annoying comments like "keep your distance from the person in front" and "swim faster," which made it frustrating. The sandbar itself was a valuable experience, but overall, it didn't leave a lasting impression. I won't be doing this again.
トータルのアクティビティ時間は短い。また、シュノーケリングは、自由な感じか少なく、参加者も多いせいか、決まったエリアを列で泳がなければならず、前の人と距離を開けろだの、早く泳げだの、どうにもならない煽りをうける。サンドバー自体は貴重な体験だったが、総じて印象には残っていない。2度目はない。
The ocean and sandbar were great, but the guide was very friendly, kind, appropriate, and fun, making me feel glad to have participated in this tour. I think it would have been nice to have a waterproof camera, but I understand that any water damage would be my own responsibility.
海やサンドバーも良かったですが、ガイドさんがとてもフレンドリーで親切で適切で楽しくて、このツアーに参加して良かったと思いました。持ち物に、防水カメラただし水没は自己責任で、とあればなと思いました。
Aloha! This is the Captain Bruce's Heavenly Ocean Tour. Thank you very much for participating this time. We are glad to hear that you enjoyed the tour. Regarding waterproof cameras, we have GoPro rentals available, so we recommend using those to capture memories without worrying about damaging your camera! We all sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。ツアーをお楽しみいただけたようで、嬉しく思います。防水カメラに関しては、Goproレンタルがありますので、そちらを利用していただければカメラを水没させる心配なく、思い出を残していただけるのでオススメです!またのお越しをスタッフ一同心よりお待ち申し上げております。
We went on the afternoon cruise and had a great time. Staff were excellent.
Thank you so much! We look forward to having you aboard again! Aloha MakaniCat
Had so much fun, felt safe and loved being serenaded... definitely will go again and on a weekend when adult beverages are permitted : )
The view of Diamond Head and Waikiki Beach from the boat was very beautiful. As the boat moved, the shape of Diamond Head changed, allowing us to see various perspectives of it. There were only about 15 participants that day, so we were able to relax comfortably. It was the best experience to enjoy sparkling wine while feeling the pleasant sea breeze!
船上から見るダイヤモンドヘッドやワイキキビーチがとてもきれいでした。
船の進行によってダイヤモンドヘッドの形が変わり、いろいろなダイヤモンドヘッドを見られました。
その日の参加者が15名程度で少なかったのでゆったりとくつろげました。
気持ち良い海風を受けながらスパークリングワインが飲めて最高でした!!
Very fun and friendly crew. Had a great time. Would do it over again
The sea was beautiful, and I was quite satisfied to see some small sea turtles. Although it was the end of August, I felt cold after getting out of the water, and I was told to board the bus while still in my wet swimsuit, so I recommend bringing extra towels and a jacket.
海も綺麗で、小さくですがウミガメも見えてかなり満足でした。8月終わりでしたが海から上がったあとは体が冷えて寒く、帰りのバスも濡れた水着のままで乗車してくださいとのことだったので、タオルや上着を多めに持っていくことをおすすめします。