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Oahu
I think the overall experience was very good. The sea was beautiful, and it wasn't inconvenient at all even though I couldn't speak English. However, the waiting times were too long, and since it was a vacation, I hope there will be less time spent just waiting around doing nothing. If it weren't for that, I would be very satisfied.
形態的にはとても良かったと思います。海もきれいだったし、英語も話せなくても全然不便ではなかったです。だが、待ち時間が長すぎて、せっかくのバケーションなので、なんにもなくぼーっと待つ時間が少なくなると良いと思います。それがなければ、満足です。
Translated by OpenAI
I participated with my daughter. It was the highlight of our trip. The weather was great, and we were excited from the morning. The ocean was truly beautiful, and during the sea turtle watching, we were able to see many sea turtles. The sandbar was also really lovely! The guides and staff were full of energy, which doubled the fun! I definitely want to go again.
娘と二人で参加しました。今回の旅行での一番の楽しみでした。天気も良く朝からテンションあがりました。ホントに海が綺麗で、途中の海ガメウォッチングも、たくさんの海ガメを見つけることができ、サンドバーもホントに素敵でした♪ガイドさんやスタッフの方たちも元気一杯で、楽しさ倍増でした!また、絶対行きたいです。
Translated by OpenAI
I had a great time at the sandbar taking photos, playing beach volleyball, and having a BBQ, and afterwards, we went sea turtle watching! I was very satisfied to see many unexpectedly large sea turtles. Additionally, snorkeling around the coral was a lot of fun!
サンドバーで、写真やビーチバレー、BBQで楽しく過ごし、その後はウミガメウオッチ！
予想外に大きなウミガメが沢山見れて大満足です。
さらに、珊瑚の周りをシュノーケリングして楽しかったです！
Translated by OpenAI
What can I say except perfect-starting from the bus picking us up-Jenner was funny and made it like a tour of that part of the Island. The boat crew were all great-quick to help you, offer you stuff, teach you about the boat, the island and the tour. Lunch was great-sandbar was so cool-saw a couple jellies-did not play volleyball but loved watching it. Then we saw at least 10 sea turtles-and a manta-all to end up at the reef-saw a couple sea turtles while in the water and so many fish-it was amazing. I WILL do this again if we return to Oahu.
Absolutely AWESOME!!! The staff where very friendly with a great sense of humor. They knew what they were doing. Always checking in with every person on board to see if they needed anything. We saw tons of dolphins. The SNUBA was fantastic!! We saw so many fish and 2 turtles!! The food and drinks were great as well!!! Will do this again when we come back!!
As the name "Heavenly Sea" suggests, the ocean was incredibly beautiful and moving. At the sandbar, the staff took many photos for us, which created wonderful memories. The hamburger we had on the boat was also very delicious. I had heard it would be cold, so bringing a bath towel was the right choice. I would like to use this service again next time.
天国の海と言うだけあって、海がとってもきれいで感動。
サンドバ－ではスタッフの方がたくさん写真を撮ってくださり、思い出が出来て良かった。
船で食べたハンバ－ガ－もとてもおいしかった。
寒いと聞いていたので、バスタオルを持って行って正解だった。
また次回も利用したい。
Translated by OpenAI
When I saw "popular," I thought, really?! and felt a bit anxious, but it was really great. The bus ride to and from was cold. There were participants other than Japanese people who seemed to be talking about how cold it was in English, but they only slightly reduced the air flow, and it was still cold. So, warm clothing is necessary.
The sea was truly beautiful, and the kids had a blast! We were very satisfied with the family photos taken. I wish we could have spent more time there. For lunch, we had hamburgers, but the portion was satisfying. The boat also had a restroom, which was reassuring! I didn't experience any seasickness.
After that, we went sea turtle watching. We were able to see several come up for air. Then we moved to a snorkeling spot. We saw a lot of fish and were very satisfied! Both my 6-year-old and 14-year-old enjoyed it. Although we participated at the end of July, it was cold when we got out of the water. At first, I felt the price was a bit high, but my family was very satisfied with our participation. 😊
”人気”と書かれると、ホントに?!と不安に思っていましたが、とても良かったです。
行き帰りのバスは寒かったです。日本人以外の参加の人がいて英語で寒いと会話していたようですが、風量を若干下げてくれてたぐらいで、それでも寒かった。なので、防寒着は必要です。
海は本当にキレイで、子供も大はじゃぎ！
家族写真もうまく撮っていただき大満足。時間的にはもっとゆっくりしたかったなぁ～
お昼は、ハンバーガーだけど、お腹は満足出来る量でした。
船には、トイレもあるので、安心！船酔いも無かったです。
その後は、ウミガメウォッチング。息継ぎに上がってくるのを何匹か見れました。
また移動し、シュノーケリング出来るスポットへ。
魚がいっぱい見れて、大満足！子供6歳、14歳も楽しんでました。
７月末の参加でしたが、海から出ると寒かったです。
最初は、料金的には高い気もしましたが、我が家は参加してとても満足でした(^^)/
Translated by OpenAI
With 10 adults, 6 toddlers, and 2 infants participating, I thought it would be impossible for everyone to board the boat, but we all managed to get on together, and it became a wonderful memory! The staff were all very nice, providing us with photos and tea, and their attentiveness was excellent. Since it was a short time, I was worried about whether we could enjoy it, but the plan allowed participation even for those with babies and those who didn't want to snorkel, so the whole family was able to have a great time! Plus, since we finished in the morning, we could move on to the next plan, making it a very satisfying day!
大人10名、幼児6名、乳児2名の参加で船の同乗は無理かと思ったけど、みんなで一緒に乗れ、とてもいい思い出になりました！
スタッフの方もみなさん良い方ばかりで、写真やお茶を運んでくれたりで、気配りもとても良かったです。短い時間だったので、楽しめるか心配だったけど、赤ちゃん連れにもシュノーケリングしない人がいても無理なく参加出来るプランで、家族みんなが存分に楽しむ事が出来ました！そして、午前中には、終わるので、次のプランも動け、大満足な日となりました！
Translated by OpenAI
The weather on the day was great, and I had an amazing time in the best conditions. I was especially lucky to see manta rays. The staff were very friendly and kind, and I was extremely satisfied. I definitely want to participate again!
当日は天気にも恵まれ、最高のコンディションの中楽しんできました。特にマンタが見れて超ラッキーでした。スタッフの方々もとてもフレンドリー＆親切で大変満足しました。是非また参加したいと思います！
Translated by OpenAI
We all loved our ride with Cammie. She was a great guide and we can't wait to go back for another ride.
We had a GREAT time! Loved the volleyball on the sandbar, bbq on the boat and cruising across the bay watching the turtles. Snorkeling on the reef was awesome. The crew was awesome. Would do this again in a heartbeat!
Made my telephone reservation directly with Veltra and the person I spoke to was very helpful and informative, so I was prepared for the day. I have river kayaked for many years, but this was my first experience with sea kayaking, so I wasn't sure how things would go when wind, current, waves and a different style of kayak were added to the mix. I had a great experience with this company! Toby was an excellent instructor and guide and we had a small group, so we received lots of individualized instruction. Beautiful scenery! And Toby shared a lot of Hawaiin history with us which was a nice bonus. My only regret is not taking the 5 hour trip so I could have more paddling time!! Pizza Lunch was good. After lunch, rode a bike 10 minutes to Lanikai beach and enjoyed some great snorkeling! Wonderful day in Oahu!
The sea was beautiful, anyway!
I saw a sea turtle from a distance.
It was my first time snorkeling, and I enjoyed seeing the coral too!
It was great that I could first challenge myself in the shallow waters!
The staff were so cheerful! It was reassuring that the Japanese staff provided clear explanations.
The handmade hamburger we had on the boat was delicious!
The freshly grilled patty was juicy!
とにかく海が綺麗でした！
遠目でしたが、海ガメも見れました。
初めてのシュノーケルでしたが、珊瑚も見れて楽しめました(*^^*)
浅瀬でまずチャレンジできたのがよかった！
スタッフの方がとにかく陽気！日本人のスタッフがきちんと説明してくれて安心でした。
船で食べた手作りハンバーガーが美味しかったです！
焼きたてのパテがジューシーでした！
Translated by OpenAI
My boyfriend and i really had fun snorkeling thou it's our first time doing it don't even know how to swim still we loved it..Staffs did a well done execellent job..We got to see lovely sea turtles & snorkel in d' ocean by d' reef (seen a lot of fishes) & a panoramic amazingly beautiful view of d' island..will definitely recommend this activities for everyone whose visiting Oahu..Enjoy!
It was unfortunately rainy from the morning, but the sun came out just during the sandbar and snorkeling time. We checked the tides and were able to see the best views. The round trip from the port was cold due to the rain, and some people were standing in covered areas. There's nothing we can do about the weather, but it would have been even better if it had been sunny.
朝からあいにくの雨でしたが、サンドバーとシュノーケルの時だけ太陽が現れてくれました(^^)v
海の満ち引きを調べて行き、最高の景色を見ることができました。
港からの往復は、雨で寒く屋根のあるところで立っている方もいました。
天気ばかりはどうしようもないですが、晴れていたらもっと良かったでしょう(^-^)
Translated by OpenAI
We had a great tour guide. We selected the beginners package. We had been kayaking before so in retrospect it was not the best option. The kayaking portion lasted about 30 minutes. We spent most of the time exploring the small island we landed on...not what I was expecting.
Aloha and thanks for your great feedback! You bring up a great point. For anyone with experience kayaking or that feels they are physically fit and adventurous, we highly recommend our Twin Islands Guided Kayak Tour (5-Hours). The 2-Hour Guided Kayaking Excursion is designed specifically for beginners and those who are unsure of their kayaking and ocean ability. Its a perfect introduction to sea kayaking for most beginners. Thanks again for the feedback and we hope you'll be able to join our Twin Island Tour some day. Thanks,
The sandbar feels like an ordinary beach in the ocean, so I wasn't as impressed as I thought I would be, haha. However, I think it's nice to spend the day relaxing, eating burgers grilled on the boat, watching sea turtles from the boat, and snorkeling.
サンドバーは海の中にある普通の砂浜という感じなので思ったほど感動でもなかったです笑でも、船で焼いてくれたハンバーガーを食べたり、船上からウミガメを見たり、シュノーケリングをしたりと1日のんびり過ごせてよいかと思います。
Translated by OpenAI
We had a very good time. The weather was beautiful, the water and snorkeling was great. Captain Bob and his crew did an excellent job. Everything was great. Will recommend to any one going to Honolulu.
Get ready for a fun time on this catamaran! The dolphins are a plenty and are in their hibernating season so they stay close to the coast. While you don't get in the water surrounded by dolphins, it keeps them safe, so it's good for everyone. There were so many kinds of fish and it was fun to swim through them. It was a nice cool day, and the dolphins were definitely out there. They got nice and close to the boat! The snorkel was amazing. By lunchtime, I was looking forward to food. The Captain is a fine cook and knows his way around a boat so it's double bonus for us. We had the tasty teriyaki chicken sandwich, which I can proudly give 5 stars! Try the Naked Pirate drink. It's awesome! The crew on the boat was friendly and managed to keep it fun for everyone even with a bunch of little kids running around. It's family-friendly and they made sure those kids stayed safe. This catamaran sail is worth every penny and then some. I highly recommend!
I was waiting at the changed meeting place the day before the tour, but no shuttle came, and I didn't receive any calls on my registered mobile. I tried calling the tour company several times, but couldn't get through. After 40 minutes, I finally got a call through, and when I explained the situation, they asked if I had been at the meeting place.
They said they would contact me again after confirming, so I waited in my room, but after 30 minutes, I still hadn't heard anything. When I called again, they said the Japanese office opens at 8 AM, which is why they couldn't contact me. At that point, it was already past 8:15 AM.
They mentioned rescheduling for another day or in the afternoon, but due to my travel schedule, I could only reschedule for that afternoon, which meant I would have to switch to a lunch plan that was different from the morning one I had originally chosen. Since I was traveling with an 8-month-old baby, snorkeling wasn't an option, and long hours would be a burden, which is why I had specifically chosen the morning plan.
It was a main option for me, so I decided to switch to the afternoon one, but they said it would just be a direct rescheduling, which frustrated me. When I complained, they said they would cover the costs.
The option I participated in was wonderful, but I felt that my limited time on this expensive trip was wasted on phone calls, I couldn't even have breakfast, and my original afternoon plans were ruined. Moreover, there was no response unless I took action myself. It’s truly sad and frustrating that such memories were left from this trip. I don't think I will use this company again.
I’m sharing this for reference, hoping no one else has to go through a similar experience.
参加前日集合場所の変更があったためそちらで待機していましたが送迎が来ず、登録した携帯に連絡が来ず、ツアー会社の電話にも数回したが繋がらず。40分後にようやく電話が通じ、事情を話すと
もう出てしまった、集合場所にいたのか？ との対応。
確認後再度連絡すると言われたため部屋で待ったが30分経っても連絡なし。再度こちらから電話したら日本語のオフィスが8時から開くため連絡できなかったと。その時点で8時15分過ぎでしたが。
他の日、もしくは午後に振り返ると言われたが滞在日程ではその日の午後にしか振替できず朝とは違った昼食付きのプランになってしまった。
生後8ヶ月の赤ちゃん連れだったためシュノーケリングが出来ないし長時間は負担になってしまうからわざわざ朝のプランにしていたのに。
メインにしていたオプションだったので午後のに振り返ることにしたが、そのまま振替にするという対応だったので頭に来て文句を言ったら料金はこちらで負担しますと。
参加したオプションは素晴らしかったのだが、お金をかけて行った旅行の限られた時間を電話のやりとりで無駄にされ、朝食も食べれず、もともとの午後の予定もダメになった。そしてこちらからアクションをかけないと対応もなし。せっかくの旅行にこんな形で思い出が残ってしまったことが本当に悲しく腹立たしい。
もう二度とこの会社は使わないと思う。
こんな目にあった人もいるということで参考までに載せておきます。二度と同じような経験をする人が出ませんように。
We sincerely apologize for the anxiety caused despite your having a small child with you, and for the impact it had on your valuable time and subsequent plans. We also deeply regret that we were unable to provide the plan you originally wished to participate in. Moving forward, we will strengthen communication among our staff to prevent a recurrence. We will fully refund the tour fee, so please check the details in the separate email we sent.
VELTRA Customer Support Team
この度は、小さなお子様をお連れだったにも関わらず不安な思いをさせてしまったこと、お客様の貴重なお時間を裂く結果となりその後のご予定にも影響を与えてしまったこと、大変申し訳ございませんでした。
本来ご参加を希望されていたプランも提供する事ができなかった点についても重ねてお詫び申し上げます。
今後はスタッフ間の連携を強化し、再発防止に努めさせていただきます。
ツアー料金は全額返金させていただきますので、別途お送りしたメールにて詳細をご確認いただきますようお願い申し上げます。
VELTRA カスタマーサポートチーム
Translated by OpenAI
I participated in a tour in July during the day. The weather was a bit rainy and somewhat cold, but we had fun playing underwater beach volleyball at the sandbar. After that, we moved to a point where we could see turtles and had hamburgers. We saw about ten turtles from the boat. They come up to the surface for a moment to breathe, so we only saw them briefly. After that, we went snorkeling. There were life jackets available, and there were also things like boogie board poles, so I felt safe doing it. There were a lot more fish underwater than I expected. We were even able to feed them bread, which was very satisfying. Finally, it cleared up, and we were able to see the beautiful sandbar!
7月の昼のツアーに参加しました。天気は雨も少し降っていて若干寒かったのですがサンドバーでは水中のビーチバレーをやって楽しめました。その後はハンバーガーを食べて亀が見えるポイントに移動。10匹ぐらいの亀を船の上から見ました。呼吸をするのに一瞬海面に上がってくるとのこと。なので見えたのも一瞬でした。その後はシュノーケリング。これはライフジャケットもあるしビート板のポールのようなものもあるので安心して出来ました。海中には予想してたよりも色々な魚が大量にいました。パンをあげることも出来て大満足。最後は晴れて綺麗なサンドバーも見ることが出来ました♪
Translated by OpenAI
As the title suggests, the staff was very cheerful and helped create a lively atmosphere, making for a very enjoyable tour. It was initially rainy and cold, but the weather finally cleared up by the time we arrived at the sandbar. It was our honeymoon, and the staff suggested various poses while taking some wonderful photos for us. The hamburgers were delicious as well. The snorkeling was a bit murkier than I expected, possibly because it had been raining.
タイトル通りです、スタッフがとても明るく、雰囲気を盛り上げてくれたおかげで、とても楽しいツアーになりました。
当初雨が降って寒かったのですが、サンドバーに着く頃にようやく天気が回復。
新婚旅行だったのですが、スタッフの方が色々ポーズを言ってくれながら、とても素敵な写真を撮ってくれました。
ハンバーガーも美味しかったです。
シュノーケルは思ったよりは水が濁っていました。雨が降っていたからかも。
Translated by OpenAI
This was my second time participating, so I boarded the ship feeling reassured that it would be fun. However, the crew's energy and the differences in the ship I boarded meant it wasn't as exciting as I had expected. If I hadn't had the first experience, I would have rated it as enjoyable.
However, if this had been my first time, I might not consider repeating it.
今回は２度目の参加のため、きっと楽しいと安心しながら乗船しました。
ただ、なんというかクルーの方々のテンションや乗り込んだ船の違いもあって思っていたほど盛り上がりませんでしたが、一度目の経験がなければ楽しいという評価になったはずです。
ただ、今回が初めてであればリピートはしないかもしれないです。
Translated by OpenAI
We participated as a family in a wedding ceremony in Hawaii. It was a tour of the sandbar that I had always dreamed of, but unfortunately, due to high tide, the water was up to my chest. Additionally, it rained on the way there, and it was cloudy at the sandbar, so we couldn't see the beautiful scenery like in the pictures, which was disappointing. I would love to participate again.
The staff were very friendly, and the hamburgers we ate on the boat were delicious. At the sandbar, there were small, beautiful jellyfish, and I was really worried because I heard that getting stung can cause excruciating pain, even for adults. My brother, who is quite tough with pain, got stung, and he said it hurt a lot, so I was glad it wasn't my grandmother or sister (laughs).
While getting stung was unavoidable, the staff's quick response after finding the jellyfish was good. It was disappointing that we didn't see any sea turtles while snorkeling. Also, the air conditioning on the bus ride back was extremely cold, and with wet clothes, I felt like I was really freezing. It was so cold that I thought we didn't need air conditioning since we were already wet, but it was still very cold, which was the most disappointing part.
海外挙式でのハワイで、家族で参加しました。
憧れだったサンドバーのツアーでしたが、残念なことに満潮で胸下まで水がありました。また行きのバスの途中で雨が降っており、サンドバーでも曇りで写真で見るような景色は見れず残念でした。もう一度参加したいです。
スタッフさんはとても親戚で、船の上で食べるハンバーガーも美味しかったです。
サンドバーでは小さい綺麗なくらげがいて、刺されたら大人でも泣くこともある激痛と聞いてとても心配していました。刺されてしまったのが痛みに強い弟でしたが、かなり痛いようで祖母や妹でなくて良かった（笑）と言っておりました。
刺されたのは仕方ないですが、くらげを見つけた後のスタッフさんの対応も早くて良かったです。
シュノーケリング中にウミガメに会えなかったので残念です。
また、帰りのバスがすごーく冷房が効いており、濡れた服では寒くて本当に凍えそうでした。服が濡れているので冷房要らないんじゃ？というくらいなのに普通にしてても寒いくらい冷房が効いていたのが1番残念です。
Translated by OpenAI
Although the weather was unfortunate, both the guide and the staff were a fun group, and we had a great time on the boat. We enjoyed taking photos and snorkeling, and above all, the sandbar itself was amazing. I think it’s definitely worth a visit!
あいにくのお天気でしたが、ガイドもスタッフも楽しいメンバーばかりで、ボートの上から盛り上がりました。写真撮影もシュノーケリングも楽しめて、何よりサンドバー自体が最高でした。一度は行かれてみるとよいと思います！
Translated by OpenAI
I requested a guided tour, but it felt like they just wanted us to follow along on our own. They were supposed to send the photos they took later, but I haven't heard anything. It probably depends on the guide, but I was disappointed with Mark.
ガイド付きツアーを頼みましたが、勝手について来いみたいな感じでした。撮ってくれ写真も後から送ってくれるはずだったのに連絡なし。ガイドによると思いますがマークにはガッカリしました。
We sincerely apologize for not being able to provide a service that meets your satisfaction. We deeply regret that the photos taken by our guide, as a courtesy, did not reach you. We have confirmed with the local operating company, but it appears that the photo data has not been saved. We have translated your feedback into English and contacted the operating company. We have also communicated to instruct the guide in question. Thank you very much for your valuable feedback.
VELTRA Customer Support Team
この度は、お客様にご満足いただけるサービスのご提供ができず申し訳ございませんでした。ガイドの好意で撮影させていただいた写真についても、お客様のお手元に届かなかったとのこと深くお詫び申し上げます。現地催行会社へ確認いたしましたが、撮影データは保存されていないようでございます。お客様からの体験談は英訳し、催行会社へ連絡させていただきました。担当ガイドへも指導するよう申し伝えております。貴重なご意見をお送りいただき誠にありがとうございました。
VELTRA カスタマーサポートチーム
Translated by OpenAI
Snorkeling on the reef was impressive saw turtles and an eel people were nice
It was my first trip to Hawaii for our honeymoon! I really wanted to see a sandbar like in the pictures, so I checked the tide schedule on the website before going! As a result, it was a great decision! (*^^*) The white sandy beach and blue ocean were beautiful, creating a lifelong memory! I was able to see sea turtles and manta rays as well. I wished I could have snorkeled a bit longer, but since it was a morning-only tour, it couldn't be helped! The staff, including Yukiko, were all very kind! Overall, I would give it a perfect score of 100 points, but I think the satisfaction level can vary greatly depending on the tides and weather!
新婚旅行で初ハワイでした！どうしても写真のようなサンドバーが見たかったのでWebサイトで潮の満ち引きを確認してから行きました！結果、大正解！(*^^*)白い砂浜と青い海がキレイで一生の思い出になりました！海ガメも見れたしマンタも見ることが出来ました。シュノーケルはもう少し長くしたかったけど、午前中だけのツアーだったので仕方ありません！スタッフのyukikoさんはじめ皆さんとても親切でした！私は結果、１００点満点ですが潮の満ち引きや天気によって満足度が大きく違ってくるツアーかなと思いました！
Translated by OpenAI
It's very beautiful. The water level changes depending on the time of day, so it might be a good idea to check in advance. When I went, the water was about knee-deep, but it was still enjoyable. The hamburger for lunch was also delicious. You can snorkel and swim over the coral. However, the visibility wasn't as good as I expected. You can see sea turtles from the boat.
とても綺麗です。時間帯により水位が変わるので、事前に調べて行った方が良いかも。
私の時は膝上くらいありましたが、それでも楽しめます。昼食のハンバーガーも美味しいです。シュノーケリングも珊瑚の上を泳げます。ただおもったより透明度はありませんでした。ウミガメは船の上から見えます。
Translated by OpenAI
We really enjoyed visiting the sandbar and the coral reef--the coral was amazing and there were many tropical fish around, as well as several green turtles for those who got off the boat before everyone else. Turtle sightings around the area where they were supposed to be were somewhat disappointing. We were pleasantly surprised by the grilled cheeseburgers for lunch and unpleasantly surprised by having to pay for beers--for what we paid for the trip, a beer or two for free should have been provided
