Reviewed by: フリッパー
I always participate in this tour when I go to Hawaii!!
Even though it's a short half-day OP tour, it mainly features dolphin swimming, hula experiences, a burger lunch on the boat, and surprises, making it 120% satisfying!!!
I will definitely join again when I go to Hawaii!!!
ハワイに行くと必ずこのツアーに参加します!!
半日というショートなOPツアーながらドルフィンスイムをメインに
フラ体験や船上でのバーガーランチ&サプライズなどなど120%満足する内容です!!!
またハワイに行ったときは必ず参加します!!!!!
| Rating: | |
|---|---|
| Packages: | おすすめプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/23 |
| Activity Date: | 2015/07/24 |
Reviewed by: きのこ
I experienced this during spring break. My son, who is in the third grade, my niece in her twenties, and I in my forties all took on the challenge together. It was everyone's first time riding a horse, and we were worried about whether we could actually ride, but we were able to smoothly get on the horse from the mounting block.
The instructions were in English, but they used gestures to teach us, so even with zero English skills, we managed just fine. We rode in a line through the grasslands and between the trees, not just on flat ground but also on rocky mountain paths, stopping along the way to enjoy the scenery for about an hour. It was a valuable experience that is hard to come by in Japan.
Although it's quite a distance from Waikiki, it took two hours by bus from Ala Moana Center, and it was worth the effort to get there.
春休みに体験しました。
小学3年生の息子、20代の姪、40代の私の3名で挑戦。ひとりで乗馬はみんな初めてで、馬に乗れるのか…と心配でしたが、台にのった状態から馬にまたがったのでスンナリ乗れました。
説明は英語でしたが、身ぶり手振りで教えてくれたので英語力ゼロでもどうにかなりました。
一列になって草原や木の間、平坦なところだけでなく歩きにくそうな山道を進み途中途中で景色を眺めるために止まりながら約1時間、貴重な体験ができました。日本ではなかなか体験できないのでよかったです。
ワイキキから距離がありますが、アラモアナセンターからバスで2時間、頑張って行った甲斐がありました。
| Rating: | |
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| Packages: | 体験コース(1時間) |
| Attended as: | Families |
| Posted on: | 2017/04/22 |
| Activity Date: | 2017/03/27 |
Reviewed by: ユウちゃん
This is my third time at Sandbar, and it's the first time the weather has been bad and cold. There's a world of difference between good and bad weather, but the staff were very attentive, and I was able to see turtles while snorkeling, so it was a decent tour overall.
サンドバー三回目で天気が悪く寒いのは初めてです。天気が良いのと悪いのでは天と地の差が有りますがスタッフが色々気を使ってくれシュノーケルでは亀も見れたのでまずまずのツァーでした。
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Friends |
| Posted on: | 2017/04/22 |
| Activity Date: | 2017/04/17 |
Reviewed by: プリン
It takes more than 1 hour and 30 minutes from Waikiki. The 1 hour and 30 minute trail ride had gates every 200 meters, and after opening and closing them, we moved at a brisk pace and then to a gallop, without any worries about the horses running away. The horses also seemed to be stress-free. Along the way, a donkey followed us, and it was adorable. The lady was also very friendly with a lovely smile.
ワイキキからは1時間30分以上です。1時間30分のトレール乗馬は200mごとにでゲートがあり、それを開け閉めしてからの速足から駆足で、暴走の心配がなかったです。馬もストレスがないように見えました。途中でロバが後をついてきて、可愛かったです。お姉さんも笑顔が素敵だった。
| Rating: | |
|---|---|
| Packages: | 貸切 経験者コース(1時間) |
| Attended as: | Families |
| Posted on: | 2017/04/18 |
| Activity Date: | 2017/03/29 |
Reviewed by: rie57
I was very satisfied with the transportation, crew, and tour content. The crew was polite and helped us when we were in trouble. We had plenty of time at the sandbar to take lots of photos and practice snorkeling. The boat hardly rocked, and I didn't feel seasick.
The handmade hamburger for lunch was delicious! The only regret I have is that my shoulders got really sunburned, possibly because the sunscreen was too thin (laughs). This is a tour I would like to join again when I go to Hawaii!
送迎、乗組員、ツアー内容ともに大満足です。
乗組員も丁寧で、困っていると助けてくれたり、
サンドバーでの時間もたっぷりあり、写真をたくさんとったり、シュノーケルの練習をしたりできました。
船もほとんど揺れず、酔いはありませんでした。
お昼のハンバーガーが手作りで、お肉が美味しかったです‼
日焼け止めが薄かったのか、肩がめちゃくちゃ焼けたことだけが後悔です(笑)
またハワイにいったら参加したいツアーです‼
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/13 |
Reviewed by: Edward
This was a great way to actually *SEE* Oahu. Our tour guide Alex was and excellent driver and guide. We loved it.
| Rating: | |
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| Packages: | Ko Olina Departure |
| Attended as: | Families with Young Children |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/13 |
Reviewed by: モリモリ
This is a recommended plan for first-time visitors to Hawaii.
The sandbar can be seen or not depending on the tide, but since it's shallow, even small children were playing there.
We moved to snorkel around the coral reef, and it was fun to see so many fish.
It's also nice that you can stop by points where you can see sea turtles during the移動中.
初めてハワイに来た人はオススメのプランです。
サンドバーは潮のみちひきで見れたり見れなかったりしますが、浅瀬になっているので小さい子供も遊んでいました。
移動して珊瑚礁の周りをシュノーケルしたのですが魚がいっぱい見れて楽しいです。
移動中にウミガメが見れるポイントに寄って見たり出来るのもいいです^ ^
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2017/04/16 |
| Activity Date: | 2017/04/15 |
Reviewed by: きくこ のぶ
My 11-year-old grandson unexpectedly had fun playing volleyball in the sea. We started on the boat, but there was a beautiful shallow area in the ocean! Just seeing that made us exclaim in excitement, and then we could get down and play volleyball too! The staff were very attentive, providing thorough explanations and ensuring safety.
11才の孫が、思いがけなく海水に入りながらバレーボール出来、楽しかったと言ってました。船でスタートしたのに、海に綺麗な浅瀬が❗それだけでわぁーっと声が出たのに、降りられバレーボールまで❗説明も丁寧、そして安全面でも気をかけているスタッフの方々の対応も良かったです
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/03/21 |
Reviewed by: ひひひ
As soon as I arrived, it was raining, and I felt a bit chilly and anxious, but the staff were very kind, which made me feel at ease. I also found several turtles, making it a very fulfilling day.
着いたとたんに雨で、肌寒く不安でしたが、スタッフの方も、とても親切で安心して過ごせました。
亀も何匹もみつけて、とても充実した1日でした。
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/03/24 |
Reviewed by: EMILY ITO
This time I participated with my husband. We were a bit late for our reservation, but they were very courteous in their response. Since it was just the two of us riding outside, we were able to canter the whole time, and it was so much fun. I definitely want to participate again.
今回は主人と参加しました。
予約時間より、少し遅れてしまったのですが すごく丁寧に対応してもらいました。
主人と2人の外乗だったので ずーっと駈歩走行で、すごく楽しかったです。
また ぜひ参加したいです。
| Rating: | |
|---|---|
| Packages: | 貸切 経験者コース(1時間) |
| Attended as: | Couples |
| Posted on: | 2017/04/14 |
| Activity Date: | 2017/04/10 |
Reviewed by: KENICHI ITO
I made a reservation from Japan and participated.
As soon as I got on, we took off at full speed!!
The guide couldn't speak Japanese, but they kindly explained how to operate and listened to my speed preferences, allowing me to enjoy exactly what I wanted.
The scenery was amazing!!
We also rode through the mountains, so there were plenty of shaded areas, making it comfortable while fully enjoying the magnificent nature.
I definitely want to participate again! ★
日本から予約して参加しました。
跨ってすぐ爆走!!
添乗の方は日本語は話せませんが、丁寧に操作の仕方や、スピードの要望を聞いてくれて、自分の希望する内容ができました。
景色は最高!!
山の中も走るので日陰も多く、快適かつ雄大な自然も満喫できました。
またぜひ参加したいです★
| Rating: | |
|---|---|
| Packages: | 貸切 経験者コース(1時間) |
| Attended as: | Couples |
| Posted on: | 2017/04/11 |
| Activity Date: | 2017/04/10 |
Reviewed by: m.o
The Japanese staff were very helpful, and their explanations were really easy to understand. They even made jokes, which added some laughter to the tour, and I was very satisfied! However, the sandbar was submerged due to high tide, which was different from what I had imagined. It's a natural phenomenon, so there's nothing that can be done about it, but I was a little disappointed about that... Still, I had a great time! Next time, I want to join the tour when the tide is low!
日本人のスタッフさんもいて、説明もすごく分かりやすかった。ジョークとかも言いながらで笑いもありツアーは大満足です!
ただサンドバーが潮が満ちてて、イメージと違った。自然現象のだから仕方ないことだけど、そこだけちょっと残念だったな、、、
でもすごく楽しかったです(^^)今度は潮が満ちてない時を狙ってツアーに参加したいです(*´꒳`*)
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Friends |
| Posted on: | 2017/04/11 |
| Activity Date: | 2017/04/07 |
Reviewed by: Michelle
This was a pleasant day, unfortunately the boat really didn't go far from the marina. The only fish we saw were bated by the crew. No whale or dolphin sightings. They fed us lunch at the end of the day nearly 3 a bit hard for kids and adults consuming alcohol. Nothing really bad however not a remarkable day considering the price.
| Rating: | |
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| Packages: | Afternoon Snorkel Sail |
| Attended as: | Families |
| Posted on: | 2017/04/10 |
| Activity Date: | 2017/03/29 |
Reviewed by: vivi chiou
hospitable crew, great food and facilities. It had been a wonderful experience!
| Rating: | |
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| Packages: | Morning Snorkel Sail with Transportation [8:30 AM] |
| Attended as: | Friends |
| Posted on: | 2017/04/06 |
| Activity Date: | 2015/12/29 |
Reviewed by: M.N
This is the second time I've booked the exact same tour, and I recommended it to a family who was going for the first time, so we participated together! This time, the water was shallow and it was sunny, so we were able to see a different sandbar compared to last time☆ Next time, I want to see it when the water is completely low♡
今回まったく同じツアーを申し込んだのは2回目で、初めて行くファミリーにオススメして一緒に参加しました!今回の水の深さは浅くてしかも晴れていたので前回とはまた違ったサンドバーを見ることができました☆ 今度は完全に水がひいてる状態を見てみたいです♡
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/04/05 |
| Activity Date: | 2017/03/31 |
Reviewed by: tom
I was able to see sea turtles, and the sandbar was very beautiful. I didn't expect much from the sandwiches, but they were surprisingly delicious.
I was prepared for the cold, so I brought a thick bath towel and a jacket.
ウミガメも見られたし、サンドバーはとても綺麗でした。
サンドイッチも期待していませんでしたが意外と美味しかったです。
寒いのは覚悟していたので厚手のバスタオルと上着を持っていきました。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Friends |
| Posted on: | 2017/04/04 |
| Activity Date: | 2017/02/23 |
Reviewed by: Holly - from MN
The trip was a lot of fun. The crew was great and fun to enteract with throughout the day. The only downside was the dolphins were not participating that day.
We did get to swim with the turtles and snorkle in beautiful waters. The crew was very energetic and the photo package was definately worth the money. I was happy to get the great shots of me and my son playing in the water. A big thanks to Melissa.
| Rating: | |
|---|---|
| Packages: | Morning Cruise (25% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/04/03 |
| Activity Date: | 2017/03/30 |
Reviewed by: Sayu
Overall, it was a satisfying tour according to various information sites. The scenery was amazing. However, it was disappointing that we couldn't experience canoeing due to the rough waves. Also, the water clarity during snorkeling was not good, which was unfortunate.
色々な情報サイトの通り、全体的に満足できるツアーです。景色は最高でした。しかし、波が荒かったのでカヌー体験ができなかったのが残念です。それと、シュノーケリング時の水の透明度も良くなくて残念。
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/04/02 |
| Activity Date: | 2017/03/27 |
Reviewed by: ScarlettO'Hara
This is my fourth time, and I am impressed that each time the experience has been upgraded.
Swimming with the dolphins feels like an interaction, but with Dolphin & You, you swim freely in the vast ocean alongside dolphins that are swimming leisurely in groups, and I felt as if I received a mysterious power from them.
My 5-year-old grandchild was crying but was happy to say, "I saw a dolphin."
Also, I was delighted to reunite with Kaia, a staff member I met nine years ago. Thank you, Kaia.
今回で4回目。毎回内容がアップグレードしてて感動しています。
飼育されているイルカと一緒に泳ぐのは「ふれあい」のような感じですが、ドルフィン&Youは、群れてゆったりと自由に泳いでるイルカと一緒に大海原で泳ぎ、イルカから不思議なパワーがもらえた気持ちになります。
5歳の孫も泣きながらですが「イルカが見えた」と喜んでくれました。
そして、9年前に参加した時のスタッフのカイアに再会できて嬉しかったです。『カイア』ありがとう。
| Rating: | |
|---|---|
| Packages: | おすすめプラン(2017年3月31日まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/29 |
| Activity Date: | 2017/02/27 |
Reviewed by: toy
I had heard from a colleague who went on a different day that it was very beautiful, but unfortunately, the day we went was cloudy. I had heard it would be very cold, so it was a good decision to bring warm clothing. The bus ride back was especially cold.
別の日に行った同僚からとても綺麗だと聞いていましたが、私たちが行った日は曇っていて残念でした。
とても寒いことは聞いていたので防寒着を持っていって正解でした。
帰りのバスが特に寒いです。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Friends |
| Posted on: | 2017/03/28 |
| Activity Date: | 2017/02/25 |
Reviewed by: ハナモゲラ
The horses living in the vast grounds were all very calm and well accustomed to people. It was refreshing to be able to run freely in nature. I will definitely use this again the next time I come to Hawaii!
広大な敷地の中で生活している馬たちは皆、とても穏やかで良く人に慣れていました。自然の中で思いっきり駆け足して乗れるのは爽快でした。次回、ハワイに来た時も又必ず利用します!
| Rating: | |
|---|---|
| Packages: | 貸切 経験者コース(1時間) |
| Attended as: | Solo Travelers |
| Posted on: | 2017/03/28 |
| Activity Date: | 2017/03/21 |
Reviewed by: kayoty
Sandbar. I was really looking forward to it! However, it was unfortunately rainy and cold in late March. I recommend bringing a jacket and a large towel. Nonetheless, the tour was really fun, I got to see sea turtles, and the food was delicious, so I was very satisfied. Next time, I want to go back on a sunny day!
サンドバー。とっても楽しみにしてました!ただ、三月後半でしたが生憎の雨で、寒かったー。上着や大きめバスタオルを持っていくことをお勧めします。ただ、ツアーはほんとに楽しくて、途中ウミガメもみれたし、ご飯も美味しく、大満足でした。次回は晴れた日にリベンジしたい!
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families |
| Posted on: | 2017/03/27 |
| Activity Date: | 2017/03/24 |
Reviewed by: ココナッツ
Since it was March, the water was still cold for snorkeling, and we didn't see many sea turtles, but we had plenty of free time at the sandbar. We were able to take photos with the instructor and play with a ball, fully enjoying our time at the sandbar. It was also great that we were served freshly made hamburgers on the boat. I definitely want to participate again when I go to Hawaii.
3月だったためシュノーケルにはまだ水が冷たかったり、ウミガメがあまり見れなかったりはしましたが、サンドバーでの自由時間が十分に確保されていて、インストラクターさんに写真を撮ってもらったり、ボールで遊んだりと、サンドバーを満喫することができました。船でできたてのハンバーガーを出していただいたのもとても良かったです。またハワイに行く時は是非参加したいです。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2017/03/26 |
| Activity Date: | 2017/03/02 |
Reviewed by: かもちゃん
It's the same every year and boring.
This year it was cold, and the sea wasn't blue.
I couldn't see any turtles at all.
There were too many people.
毎年おなじでつまらない。
今年は寒く、海は青くなかった。
かめもまったくみれなかった。
人数多すぎる
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/03/25 |
| Activity Date: | 2017/03/06 |
Reviewed by: かもちゃん
I participate every year as usual. This time, the ship's anchor was malfunctioning, and we were stranded on the sea for nearly an hour.
It might be popular, but it’s gradually becoming boring... I won’t go anymore. It’s always the same.
毎年恒例のように参加。
今回は船のイカリが調子が悪く1時間近く海の上で立往生。
人気かもしれないがだんだんつまらなくなる・・・
もういかない。
いつもかわりばえしない。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/03/25 |
| Activity Date: | 2017/03/06 |
Reviewed by: DLineen
Everyone here was very helpful and eager to make sure you have everything you need. They also have some of the full face snorkel masks. Ask for one. Otherwise you'll get the same old and its hardest for a novice to remember to breath through the mouth alone.
| Rating: | |
|---|---|
| Packages: | Self-Guided Kayak & Beach Time - Explore at your own pace! |
| Attended as: | Couples |
| Posted on: | 2017/03/25 |
| Activity Date: | 2017/03/06 |
Reviewed by: CatTail
I requested the advanced course. A Japanese participant mentioned that this is the only place on Oahu where you can do cantering, and they said they visited various places before finding this one. They adjust to the participants' levels, but we started running early on (laughs).
The wind felt nice, and the scenery was very beautiful, making it a fun experience. The horses were all quite relaxed as well.
上級者コースを頼みました。その時一緒になった日本人の方曰く、オアフの乗馬で駈歩ができるのはここのみで、その方はガンストックを見つけるまでに色々巡ったそうです。
参加者のレベルにも合わせてくれますが、始まって早々に走りました(笑)
風が気持ち良く、景色もとても綺麗で楽しかったです。馬たちもみんなのんびりしていました。
| Rating: | |
|---|---|
| Packages: | 体験コース(1時間) |
| Attended as: | Solo Travelers |
| Posted on: | 2017/03/24 |
| Activity Date: | 2017/03/21 |
Reviewed by: のりのり
Maybe I was expecting too much. Since we went on a large bus and a big boat, there were a lot of people, and we had to line up for snorkeling, which made it difficult to move and we kept bumping into others. It was also disappointing that there weren't many fish; there were more at Waikiki Beach, haha. Snorkeling was hard because I didn't have fins, so it was tough to get around. Next time, I want to choose a different optional tour with a smaller group.
期待しすぎていたのかな。
大型バス、大型の船で行くので人が多くて、シュノーケリングも列で並んで進まないといけないし、人にぶつかるし、あまり魚がいないのも残念だった。ワイキキビーチの方が魚いた笑
シュノーケリングは足ヒレがないからなかなか進みずらかった。
今度は少人数での別のオプショナルツアーにしたいと思う。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2017/03/24 |
| Activity Date: | 2017/03/20 |
Reviewed by: Larry Jackman
Entire family had a wonderful experience. The crew was exceptionally friendly and accommodating. Plenty of time to enjoy the Kaneohe Bay sandbar and snorkel around the coral reef. Saw sea turtles and hand fed fish at the reef. They spent time teaching people who had never snorkeled before. And they provided all sizes of equipment from kids to oversize adults. Simple lunch of cheeseburgers with all the fixings, chips, bbq beans and fruit was plenty. Price was as reasonable as any other tourist activity on the island but a lot more fun.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/21 |
| Activity Date: | 2017/03/18 |
Reviewed by: Momo
I chose this plan because I had children with me, but there were so many people that it took a long time to get into the water, to board the boat, and for the snorkeling instructions. In total, we spent about 15 minutes actually in the water.
We snorkeled just a little off the sandbar, forming a long line with a large group, which made it difficult to move freely. The visibility underwater wasn't great, possibly due to the clouds, and because there were so many people, we quickly received an announcement to return to the boat, which ended the experience in about 5 minutes.
Since I usually do skin diving, I felt that this was not really at the level of snorkeling.
The point where we saw a turtle had good visibility and looked interesting, but we could only see it from the boat.
With a large number of participants and many people who seemed unfamiliar with the sea, those who usually enter the water themselves might find the waiting time too long and unsatisfying.
The boat was clean, large, and comfortable. There were also several types of drinks available during the trip.
子供がいたのでこのプランにしましたが、人数が多くて海に入るまでに
時間がかかり、船に上がるのにも時間がかかり、シュノーケルの説明にも
時間がかかりと、実際海に入っている時間はトータル15分くらいでした。
シュノーケルはサンドバーからほんの少しそれたところへ、大人数で列を
なして進み、自由に動けないのと曇りのせいか海中の透明度もよくなく、
また人数が多いせいか、すぐに船にもどってくださーいというアナウンスが
あり、5分程度で終わりました。
普段スキンダイビングをしているため、こちらはシュノーケルとはいえない
レベルの内容でした。
途中亀を見たポイントは透明度も高くて面白そうでしたが、これは船から見るのみ。
ツアー人数も多く、海に慣れていない人も多い様だったので
普段自分で海に入る人には、待機時間が長すぎて物足りないかもしれません。
船は綺麗で大きく、快適でした。
途中でもらえる飲み物も何種類もあります。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/03/20 |
| Activity Date: | 2017/03/15 |
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Reply from activity provider
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Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.
Although it was a mixed tour, I apologize that your experience in the beautiful waters of Hawaii was ruined due to the waiting time. I confirmed with the operating company regarding the rental of snorkeling fins. They mentioned that snorkeling equipment, including fins, is always available on the boat, but since many customers do not use fins, they are only lent out upon request. I understand that there may be customers who are not aware of the rental fins, so I have made sure to advise the operating company to provide clear information about the rental equipment.
We take your feedback seriously and will work together with the operating company to further improve our services in the future.
Thank you very much for your valuable feedback during your busy time.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
混載ツアーのためとはいえ、せっかくのハワイの海での体験が待ち時間のため台無しとなってしまったことお詫び申しあげます。
シュノーケリングのフィンのレンタルに関して催行会社に確認させていただきました。シュノーケリング用具はフィンも含め船に常備しているとのことでしたが、フィンを使用されないお客様が多いため、お客様からリクエストがあった場合のみ、お貸出ししているようでした。今回のようにフィンのレンタルにお気づきにならないお客様もいらっしゃることと存じますので催行会社にはレンタル用具に関してはしっかりとご案内するよう注意いたしました。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム