Reviewed by: Vangie T
The tour was great. Our tour guy Big Tony made it exceptionally great. He was fun and very informative. He made us feel welcomed and was very enthusiastic about sharing his knowledge of the island. He made sure we were comfortable and went out of his way to even take pictures for us. I would definitely recommend this tour and hopefully you get Big Tony.
| Rating: | |
|---|---|
| Packages: | Waikiki Hotels & Honolulu Cruise Ship Pier Departure |
| Attended as: | Friends |
| Posted on: | 2022/10/26 |
| Activity Date: | 2022/10/23 |
Reviewed by: Tony S
The pickup was quick and efficient and comfortable from the bus tour company. The guide told us what to expect before we arrived and showed a safety video while we were driving. From there we were escorted to the boat. Then swiftly seated at our table. The inside of the ship was very nice and tables were set and ready to receive us. We were right next to the stage. The live music was awesome and our entertainment was nonstop from a ukulele Hawaiian singer to Jazz saxophone player with a singer, then an amazing array of traditional Hawaiian dancers that brought excitement and energy to the cruise. The day went was Friday so the captain stayed out longer for the Fireworks at the Hilton Hawaiian Village. (Caution if you get motion sickness take precautions Dramamine or motion sickness bands are a must. No joke) It was our wedding anniversary we had the best time and the lobster and steak were amazing.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/24 |
| Activity Date: | 2022/10/21 |
Reviewed by: Michelle Thompson
I brought my family to the luau since it was our first time to Hawaii. The dancers, musicians and fire knife dancers were very impressive. The food was abundant and pretty good. The weather cooperated, and it was a lovely evening.
Compared to other luau experiences I looked at, this one was affordable. However, I didn’t feel like the food was as good as it could have been. The chicken was good—but it was dark meat. The pork was tender but had little flavor. The dessert was cake with a few pieces of pineapple next to it. Pretty expensive for dinner and entertainment.
It was nice that two drink tickets for beer, wine or Mai Tais were included with each ticket and free water and juice were available to all.
It was fun that the cast came out afterwards so people could have their pictures taken with them.
| Rating: | |
|---|---|
| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Families |
| Posted on: | 2022/10/24 |
| Activity Date: | 2022/10/20 |
Reviewed by: Erasmo
Everyone is super friendly and fun highly recommended
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/23 |
| Activity Date: | 2022/10/21 |
Reviewed by: Margaret Q-Atkins
Do not miss this opportunity to gaze into the Universe— it is transporting and transformative! Greg was incredibly knowledgeable and kind— such a perfect guide to take with you on this life changing experience! His passion is palpable and his astronomical equipment is out of this world— pun intended! ;). We have told everyone about this awesome activity and will absolutely be back to a Hawaii and back to see Greg, the craters on the moon, the rings of Saturn, and the moons of Jupiter! Thank you Stars Above Hawaii for creating such a special night for us!
| Rating: | |
|---|---|
| Packages: | First Star Show |
| Attended as: | Couples |
| Posted on: | 2022/10/23 |
| Activity Date: | 2022/09/30 |
Reviewed by: Azi
I’m very satisfied with their service , I recommend to everyone, very fun , good food , good service
Music, dance , food , all you need for fun night ,
Watching the sunset on the boat was amazing
Thank you for making a memorable time for us
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/22 |
| Activity Date: | 2022/09/29 |
Reviewed by: ちゃちゃまる夫婦
We participated in this tour at the beginning of our honeymoon. Since it was both of our first trips to Hawaii, this tour, which combined "food" and "entertainment," felt like a great deal.
**Buffet Dinner**
The dinner venue was filled with people from various nationalities, not just Japanese. Everyone had different reasons for joining; there were honeymooners like us, as well as those celebrating birthdays and wedding anniversaries. The food was prioritized for VIP seating, so the wait time felt a bit long, but during that time, the staff came to chat with us and even sang celebratory songs with a ukulele, which made the wait enjoyable. The buffet menu featured a colorful array of Hawaiian fish, meat, vegetables, and sweet potatoes, allowing us to enjoy not just the taste but also the presentation. There were also hula lessons during the meal, making it hard to decide whether to watch or eat, and before we knew it, dinner time was over. I regretted not having enough time to go for a second round! (laughs) Overall, the cast members were cheerful and friendly, and we had a great time chatting with others at our table.
**Showtime**
After dinner, we moved to the hall where the "Rock-a-Hula Show" began. The seating was mostly open, and aside from the VIP designated seats, we could sit anywhere there was space. The cast members from the dinner also performed as dancers, so it was fun to spot our server from earlier! The show featured a mix of different eras and genres, which was very interesting. The performances by local professional singers, as well as the cast members impersonating Elvis Presley and Michael Jackson, were fantastic. Even songs we didn't know were enjoyable, and there was a rich variety of dance styles and highlights. Dancers descended from the ceiling, and surfboards were used on stage—such impressive staging! There were also traditional Hawaiian music and dance performances, with explanations in between, making it a time of both enjoyment and learning. Personally, the most impressive part was the fire dance. Watching a small boy skillfully dance while manipulating flames was breathtaking, and I held my breath in awe, giving a big round of applause during his final pose. After the show, we could meet the cast members in the lobby for photos, which was a wonderful way to share our thoughts while the excitement was still fresh.
Although some time has passed since we participated, reflecting on the fun memories made this review longer than I intended. However, no matter how much I write, "seeing is believing." With all five senses engaged—taste, hearing, sight, smell, and touch—this tour truly allows you to soak in Hawaii. I highly recommend it!
ハネムーンの序盤に参加しました。
夫婦揃ってハワイ旅行が初めてということもあり、「食」と「エンターテインメント」がセットになったこちらのツアーはとてもお得感がありました。
ビュッフェディナー
ディナー会場には 日本人だけでなく、さまざまな国籍の方がいます。また、参加のきっかけも人それぞれで、私たちのようなハネムーナーもいればお誕生日の方や結婚記念日のご夫婦など、特別な日を祝いに来ている方がたくさんいらっしゃいました。料理はVIP席の方が優先なので、取りに行けるまでの待ち時間は少し長めに感じましたが、その間にもスタッフの方が話し掛けにきてくださったり、ウクレレでお祝いの歌を歌ってくださったりと、ただ「待つ」だけではなかったのが嬉しかったです。
ビュッフェメニューもハワイのお魚やお肉・野菜やお芋が色とりどりに揃っており、味だけでなく見た目も楽しめました。食事の途中でもフラ講座などがあり、そちらも見たいしご飯も食べたいしで、あっという間のディナータイム。二周目を取りに行く間もなく食事の時間が終わってしまったのが悔やまれる……!(笑) とにかく、案内のキャストさんたちがとても朗らかで親しみやすく、近くの席になった他の皆さんともワイワイ盛り上がりました。
ショータイム
食事が終わると、ホールに移動していよいよ「ロック・ア・フラショー」が始まります。客席はほとんど自由席になっており、VIPの指定席以外は空いていればどこでも座れました。ディナー会場にいたキャストさんもダンサーとして登壇しているので、「あ!さっきのお兄さんだ!」と自分の席の担当キャストさんを探すのもまた一興。ショーの内容も、年代・ジャンルもあれこれ散りばめられていてたいへん興味深かったです。
現地のプロシンガーさんのオリジナルソングや、エルヴィス・プレスリーやマイケル・ジャクソンに扮するキャストさんのパフォーマンスも素晴らしく、知っている曲はもちろんのこと、知らない曲でもノリノリで楽しめます。また、歌だけでなく踊りの種類や見どころも豊富で、天井からダンサーさんが降りてきたり、舞台上でサーフボードを乗り回したりと、演出もお見事!ハワイの伝統的な音楽や踊りの演目もあり、合間には解説もしてくれるので、愉しむだけではなく学びもあるひとときでした。個人的に一番印象的だったのは、ファイアー・ダンス。身体の小さな少年が、全身で炎を操りながら踊る姿は圧巻で、息を呑みながら見守り、決めポーズでは感動の鳥肌とともに大きな拍手を贈りました。終演後はロビーでキャストさんたちと面会・記念写真撮影もできるので、気持ちが熱いうちに感想を直接伝えられるのが最高に嬉しかったです。
参加してから少し経っているにもかかわらず、楽しかった思い出をひとつひとつ振り返っていたら 感想が長くなってしまいました。しかし、どれだけ長く書いたところで、「百聞は一見に如かず」です。味覚・聴覚・視覚・嗅覚・触覚……まさに、全身でハワイを浴びられるツアーだと思います。ぜひ!
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー/ビュッフェディナー(2階席)<12月ご参加> |
| Attended as: | Couples |
| Posted on: | 2022/10/20 |
| Activity Date: | 2022/10/02 |
Reviewed by: hawaiihasmyheart
The show was great! The Michael Jackson and Elvis impersonators were super! The luau was what we expected; we normally don't do buffets. But the food was plentiful and the Mai Tai was great! Every employee had a smile on their face and seemed really happy that we were there. I can't say enough about the show; it made the night a real good value!
| Rating: | |
|---|---|
| Packages: | Review Rebate Special - Buy One, Get One FREE! Luau Buffet & Show [December] |
| Attended as: | Couples |
| Posted on: | 2022/10/19 |
| Activity Date: | 2022/10/11 |
Reviewed by: てぐー
My wife and I participated on the last night of our honeymoon. We had dinner at the dining venue on the 4th floor of the Royal Hawaiian Center, and then we went to the show. The traditional Hawaiian dances and the Michael Jackson show were a lot of fun and made for a fantastic day. The food was delicious, and the meat was exquisite. During the show, I got to shake hands with Michael and received a towel from Elvis. The program kept the audience engaged with various songs and dances, and time flew by quickly. I definitely want to recommend this to anyone going to Hawaii when I return to Japan! Thank you!
奥さんとハネムーンで最終日の夜に参加しました。
ロイヤルハワイアンセンターの4階にある食事会場でご飯を食べその後ショーに行く流れでした。
ハワイの伝統的なダンスやマイケルジャクソンのショーはとても楽しく最高の一日になりました。
料理も美味しくお肉は絶品でした。
ショーの途中でマイケルと握手をしたり、エルビスからタオルを貰ったりと観客を飽きさせない構成、次々と色々な歌やダンスが繰り広げられあっという間に時間が経ってしまいました。
ぜひ日本に帰ったらハワイに行く人にお勧めしたいと思います!ありがとうございました
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー/ビュッフェディナー(2階席)<12月ご参加> |
| Attended as: | Couples |
| Posted on: | 2022/10/18 |
| Activity Date: | 2022/10/17 |
Reviewed by: Rock a Hula Fun
From before we stepped into the venue, we were pleased! We had a scheduling snafu (our own fault), and was so pleased with how the manager, Joyce, handled it! (Thanks again Joyce, for your help!) Then, we were off to the luau. Things were seamless; we were greeted with smiling faces throughout the night. After being given our Mai Tai, we were seated and ate the great typical luau foods. After eating salad, beef, pork, potatoes, mac salad, desserts, etc., with some entertainment sprinkled in, we headed to the outstanding show.
The show was spectacular! Great music and dance from the 1920's to the present. It was great to see that some of the hard-working servers at the meal then went onstage as hula dancers and singers! The Michael Jackson and Elvis impersonators were fabulous! They had the voices, movements and showmanship down pat! It ended with a fire show.
At the end, they announced that we could get photos taken with the Michael and Elvis. I thought there would be someone there taking photos (and about $20), but was pleasantly surprised that we could just walk up to the stars and take pictures on our phones for free!
I wouldn't hesitate to go again, and recommend it to anyone! Time in Waikiki is valuable; this is a great way to spend a whole evening!
| Rating: | |
|---|---|
| Packages: | Review Rebate Special - Buy One, Get One FREE! Luau Buffet & Show [December] |
| Attended as: | Couples |
| Posted on: | 2022/10/16 |
| Activity Date: | 2022/10/13 |
Reviewed by: ミッチーYOKOHAMA
The ship was almost full, mainly with tourists from the mainland United States. It was Friday night, and the fireworks from the beach near the Hilton Hotel were beautiful, even if just for a short time. The food was plentiful, with a buffet of fruits and cheeses as well as course meals, which was great, but unfortunately, the tables were small and the spacing between seats was cramped, which was disappointing. You can easily go outside to see the ocean, so I don't think it's necessary to request a seat with an ocean view. Two drink tickets are included, but there were few waitresses, and if you're not careful, you might miss ordering your second drink. I did give a tip, but hardly anyone around me was tipping.
アメリカ本土からの観光客中心に船内はほぼ満席でした。
丁度金曜日の夜でヒルトンホテル辺りの海岸からの花火が短時間ですが綺麗でした。
食事はフルーツ、チーズのバイキングとコース料理とで食べきれないほどあり、良かったのですが、いかんせん、テーブルが小さく、臨席との間隔がギチギチで残念。
海上が見える外へは直ぐに出られるので、特に海の見える席を指定する必要は無いと思います。
ドリンク券2枚付ですが、ウェイトレスが少なく、ウッカリしていると二杯目注文が漏れることに、、、。
私は一応チップを渡しましたが、周りほとんど渡している人は居ませんでした。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/23 |
Reviewed by: Linda
Our servers at the event made a huge difference. Although busy, they were attentive to the guests.
Table setting was elegant. Flowers decorating the meals were beautiful. Didn’t enjoy the drinks as much. Lava flow did not taste right.
Loved the lobster and steak. Seating was great.
Fireworks were beautiful
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/23 |
Reviewed by: Jordan
The dinner cruise is worth it. We had the crab legs, steak, and bbq chicken. The crab legs were a little small, but everything else was very tasty. I would recommend this activity and may do it again if I go back to Oahu. The entertainment was also great and enjoyable to watch. The staff on board was also friendly and attentive.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/25 |
Reviewed by: miri
I was worried about whether I could communicate in Japanese, but it was unfounded. I felt relieved because there were Japanese announcements on the shuttle bus to the port.
日本語が通じるか心配だったけれど杞憂でした
港までの送迎バスの中でも日本語のアナウンスがあったので安心した
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Posted on: | 2022/10/15 |
| Activity Date: | 2022/09/19 |
Reviewed by: きゆか
From the moment we boarded the ship, we were welcomed with dancing, and all the staff greeted us warmly! When they asked about our drinks for the toast, I couldn't catch the English right away, but they kindly used a translation app to help me. Their flexible and friendly service was impressive.
We chose the lowest-ranked buffet course, but all the food was delicious! However, the cake was very sweet, typical of American desserts, so I mostly ate fruit.
Listening to Hawaiian music while watching the sunset over the calm sea made for a perfect memory, and I was able to take lots of photos.
船に乗る前から踊りで出迎えてもらえ、スタッフさんが皆さん明るく迎え入れてくださりました!
乾杯のドリンクを聞かれたときとっさに英語が聞き取れなかったのですが携帯の翻訳機で伝えてくださったりと臨機応変で親切な対応でした。
1番ランク下のビュッフェのコースでしたが、料理もすべて美味しかったです!
ただ、ケーキはアメリカらしいすごく甘すぎる感じだったのでフルーツばかり食べていました。
ハワイの音楽を聴きながら穏やかな海でサンセットが見れて、たくさん写真も撮れたので最高の思い出になりました。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Posted on: | 2022/10/13 |
| Activity Date: | 2022/09/14 |
Reviewed by: ろめ夫
We chose this buffet show because we had a coupon for a second person free. Although the limited seating on the second floor was a concern, it turned out that we were seated in the front row of the first floor A section, which was much closer than we had imagined, and it felt like a great deal! The fire show was performed by a child who looked to be in upper elementary school or around the first year of middle school, and we were pleasantly surprised and impressed during the photo session after the show. Additionally, the other shows, dances, and impersonations were well done, and the foreign guests sitting behind us were really excited during the "Thriller" performance! The atmosphere of the venue likely contributed to our enjoyable experience. If you sit in the back row of the section reserved for handshakes with the impersonators, it feels like a great deal. The food, especially the bread and desserts, was delicious and suited our tastes overall. For those celebrating their birthday, there was a ukulele performance of a celebratory song, and we enjoyed singing and dancing throughout the meal. While the show alone would have been great, it was also nice to observe the cultural differences in how to take and leave food in a buffet style!
2人目無料クーポンがあった為、2階席限定がネックだったが、このビュッフェ付きショーを選択。結果、私達のイメージする はるか遠い2階席ではなく、小さい会場の1階A席前列のイメージで、思ったより間近に感じ、お得感があった❣️ファイアーショーは、小学高学年❓中1❓位の子が演じており、ショウ終了後の写真撮影の時、あっと驚き感心しきりだった。また、他のショーや踊り、歌真似も上手く、私達の後部席の外人さん達がスリラーで大盛り上がり❗️会場毎の雰囲気にもよるだろうが、楽しく過ごせた❗️ソックリさんが握手する為に空けてある列の後部席に座ればお得感満載 食事は特にパン、デザートが美味しく全体的に口に合ってると思う。誕生日の方にはウクレレでお祝いの歌を、その他食事中も歌や踊りで楽しめた。ショーだけでも良いが、ビュッフェスタイルの食事の取り方、残し方の文化の相違を観察出来た事も良かった❗️
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー/ビュッフェディナー(2階席)<12月ご参加> |
| Attended as: | Couples |
| Posted on: | 2022/10/13 |
| Activity Date: | 2022/10/09 |
Reviewed by: Kara
Very interactive day! My kids loved to get to canoe to the next island, and the show was unlike any other show I have seen!
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Friends |
| Posted on: | 2022/10/12 |
| Activity Date: | 2022/09/27 |
Reviewed by: Kara
You will learn sooo much about the history of Hawaii and all the slands that surround it!
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Friends |
| Posted on: | 2022/10/12 |
| Activity Date: | 2022/09/19 |
Reviewed by: Kara
Porbably could have seen a bit more if I had more time.
| Rating: | |
|---|---|
| Packages: | [7:30 AM] Waikiki Departure |
| Attended as: | Friends |
| Posted on: | 2022/10/12 |
| Activity Date: | 2022/09/19 |
Reviewed by: Kara
The staff is really friendly! This luau made my families night :)
| Rating: | |
|---|---|
| Packages: | Paradise Package w/ Pick-up: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Families |
| Posted on: | 2022/10/12 |
| Activity Date: | 2022/09/18 |
Reviewed by: トミー
I participated in the 3-star course on the day of the fireworks on Friday. I also signed up for the window-side option and commemorative photos.
The dishes are served in order. I joined after seeing a comment that "the plates were taken away while I was taking pictures of the sunset," but if you time it right, that won't happen.
There was also a comment about the shrimp being watery, but I didn't particularly feel that way.
As the start time for the fireworks approaches, everything starts moving at once, so it's a good idea to get there a bit early. You can't see from behind the Americans. However, the duration is shorter than Japanese fireworks festivals (10-15 minutes?), and since it's from a distance, the impact is somewhat lacking.
As it gets closer to the end, it turns into disco time, with female staff bursting into dance, creating a lively atmosphere.
The instructions mentioned that "the fee does not include tips," so I was prepared for that, but I didn't find the right moment to give one.
Near the exit, you can take commemorative photos with a male and female hula dance pair (free). It became a nice memory.
金曜日の花火がある日に3スターコースに参加しました。窓際オプションと記念写真も申し込みました。
料理が順に運ばれて来ます。事前に「夕陽の写真を撮っている内にお皿が下げられた」というコメントを見て参加しましたが、タイミングを見計らえば、そんなことはありません。
「エビが水っぽい」というコメントもありましたが、特には感じませんでした。
花火は、開始時刻が近くなると一斉に動き始めるので、
少し早めに動くのがコツです。米人の後ろからは見えません。ただ、日本の花火大会より時間は短く(10〜15分?)、遠方からなので迫力は今一歩です。
終わり近くになるとディスコタイムとなり、女性従業員が弾けて踊り、盛り上がりました。
説明書に、「代金にはチップが含まれていない」と書いてあったので、心積もりしていましたが、渡すタイミングがありませんでした。
出口付近で、フラダンスの男女ペアと記念撮影してくれます(無料)。いい思い出になりました。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/11 |
| Activity Date: | 2022/10/07 |
Reviewed by: Michele N.
The dinner and show were a great way to spend time in Hawaii, and I would do this one again! The food was tasty, plentiful, and offered more of a variety of choices than some of the other luaus I’ve attended on the island. Be sure to come hungry! I was thrilled that I could enjoy a welcome mai tai since they had a nonalcoholic option. I thought I was going to have to miss out, but they had me covered, and it didn’t taste like it was only pineapple juice. After the delicious dinner and fun fellowship with other guests, it was time for the show. The transition from the dining area to the show venue was smooth. The staff was so helpful. Shout out to Sheena!
Some of the performers in the show had also attended to us at the luau. It was awesome to see them in their element on stage. They were professional in both settings, and so talented on stage. I felt like I was watching friends perform. I knew the show was about Hawaii over time, but I was pleasantly surprised when “Elvis” came on stage and you also had to bolt me to my seat when “Michael Jackson” appeared. Both performers were believable! The fire dancer was lit! (Pun intended) and the energetic dancers and singers were top notch. Be sure to come with a camera to take lots of pictures with the flash off, of course! You will not be disappointed!
| Rating: | |
|---|---|
| Packages: | Review Rebate Special - Buy One, Get One FREE! Luau Buffet & Show [December] |
| Attended as: | Couples |
| Posted on: | 2022/10/11 |
| Activity Date: | 2022/10/09 |
Reviewed by: サクラサク
Elvis and Michael may still be famous in America, but in Japan, they might be considered nostalgic. Even as someone over sixty who loves Western music, I don't really know what Elvis sounds like when he's singing live, so I thought it might be a bit much for younger people. I believe that traditional hula dancing is more representative of Hawaii.
Even though I was in the front row, only a few people in the middle got to shake hands with the singer playing Elvis. When we were leaving, he quickly avoided us when we got close. Why is that?
プレスリーもマイケルも、アメリカではまだ有名なのかもしれないけど、日本だともう懐メロの範疇かな。洋楽大好きな還暦過ぎの私でも、プレスリーなどリアルに歌っているのを知らないので、若い人にはちょっと無理かなと思いました。伝統的なフラダンスだけの方がハワイらしくて良いと思いました。
最前列なのに、プレスリー役の歌手には真ん中の数人のみ握手してもらえず。帰りのお見送りでも、近づくとさっと逃げられました。どうして?
| Rating: | |
|---|---|
| Packages: | VIPワイキキルアウ ビュッフェ & ショー(中央前方のVIP席) |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/09 |
Reviewed by: サクラサク
I received two free drink tickets per person. I ordered a drink, but after waiting for many minutes because they were busy, they brought me something without any decorations like flowers. When I tried to use the second ticket, they refused me while speaking rapidly in English. I thought maybe it was already last call and was about to give up when they started taking orders from other guests. I pressed them on why they didn't take my order, but I couldn't understand what they were saying at all. I did receive the ticket, but in the end, they never brought me my drink. It might be due to a staff shortage after COVID, but I think they have the worst staff. Previously, when I participated in a countdown cruise with Five Star, the service was exceptional, but this time, instead of enjoying myself, I felt discriminated against and it made me sad.
フリードリンクチケットを2枚/人もらっていた。チチを注文したが、忙しくて何十分も待ったあげく、花などの飾りもないものが置かれた。二枚めを使おうとすると、英語をまくしたてて、拒否された。もうラストオーダーなのかもと思い、諦めていたら、そのうち、臨席のオーダーを取り始めた。なぜ私のオーダーを受けなかったのかと問い詰めたが、何を言ってるのかさっぱりわからなかった。一応チケットを受け取ったが、結局ドリンクは持ってきてくれなかった。コロナ明けで人手不足なのかもしれないが、最低のスタッフだと思います。以前ファイブスターで、カウントダウンクルーズに参加した時は最高のスタッフのおもてなしだったのに、今回は、楽しめるどころか、差別されて、悲しかったです。
私たちは、クルーズに対するあなたの失望に非常に申し訳なく思っています。
私たちは社内で確認し、改善のための措置を講じました。
私たちは、あなたが望む場合に送信できる詳細を含むVeltraとのフォローアップを行いました。
改めて、あなたの失望した体験に心からお詫び申し上げ、将来再度チャンスをいただけることを願っています。
ありがとうございます。
We are extremely sorry for your disappointment of our cruise.
We have followed internally and took action to improve.
We have followed up with Veltra with more details which can be sent to you if you wish.
Again we sincerely apologize for your disappointed experience and hope you will give us another chance in the future.
Thank you.
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: サクラサク
I put on the lei, took a confirmation photo, and they also took a photo with our smartphone. When I was asked about transportation to the hotel and mentioned a taxi, they guided me to the taxi stand. The staff was very kind. Thank you very much.
レイをかけ、確認の写真を撮り、私たちのスマホでも写真を撮っていただきました。ホテルまでの交通手段を聞かれ、タクシーとわかると、乗り場まで案内してくれました。親切なスタッフさんでした。ありがとうございました。
Aloha, Sakura Saku!
Thank you for your review! It's wonderful that your regreeter, Glen, was able to assist you. Did you enjoy your visit to Oahu?
Mahalo!
-- Jesse
アロハサクラサク!
レビューありがとうございます! あなたのレグリーターのグレンがあなたを助けてくれたのは素晴らしいことです。 オアフ島への訪問をお楽しみいただけましたでしょうか。
マハロ!
-- ジェシー
| Rating: | |
|---|---|
| Packages: | オーキッド・レイ |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/07 |
Reviewed by: Sam
I would recommend the tour to everyone great view of the city at night.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: Leigh C
This is great way to see all the sites at Pearl Harbor in a cost effective and easy way. No problems going between each site. Thank you so much .
| Rating: | |
|---|---|
| Packages: | Passport to Pearl Harbor |
| Attended as: | Solo Travelers |
| Posted on: | 2022/10/09 |
| Activity Date: | 2022/10/07 |
Reviewed by: TomAzz
First, want to acknowledge our awesome tour guide. His name was Garfield. This guy was full of information and his instructions were spot on. I have so much to say about this day. To me it was a little overwhelming all that we saw in such a short time. Between the Bowfin submarine tour, it's museum, the USS Arizona Memorial was spectacular and awe inspiring. The aviation museum was my favorite since I am an aviation buff. All the planes in various states of repair and some that were riddled with bullet holes was incredible. The Battleship Missouri was quite a sight to see. I wish I returned to spend more time to explore. This day was full of sights and emotion. Worth the price of admission for sure. Thank you again Garfield.
| Rating: | |
|---|---|
| Packages: | Standard Tour: Battleship Missouri, Bowfin Submarine & Aviation Museum |
| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/13 |
Reviewed by: TomAzz
Well, we didn't start off on time due to an unavoidable traffic issue. Once Juicy showed up the trip began and he kept us rolling in the aisles with funny stories and excellent information about the sights. Did I mention that Juicy made up for arriving late? Each stop was awesome and he went out of his way to make it just that much more special. The lunch was some yet delicious. I feel bad because I actually forgot his real name. The only name we got familiar with was Juicy. What a sweet and funny man. I really connected with him. Glad we took this tour.
| Rating: | |
|---|---|
| Packages: | Waikiki Hotels & Honolulu Cruise Ship Pier Departure |
| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/15 |
Reviewed by: A Pham
The views were worth it. Didn’t really like the food. Opt out of photo as you will have time to go around the ship and take your own photos free of charge.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/15 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Mahalo. Keep reaching for the stars !