All Reviews for Family & Accessible Travel

Everyone except us was from the West! I had high expectations after reading the reviews, but it wasn't simple English; it was quite advanced. I managed with the Japanese explanations on the consent form and the sign for how to slide. I think it would be difficult if trouble arises and you don't have the English skills to explain yourself.

The zip line offers a sense of freedom and the thrill of speed! You can see the ocean from the first two lines. Most of the area is a farm, so there's a lot of greenery. There are two safety harnesses, and they use very high ones with locks, so I felt safe sliding. The upside-down part was on the last line, and I mostly slid normally!

Westerners tend to be heavier, but I think people under 50 kg need to lift their legs to make it through most of the lines. If you stop midway or bounce back, it uses up the staff's effort.

In addition to the zip line, there are experiences like a suspension bridge and a vertical drop. There was also a part where you have to pull yourself up with just your arms, but that was very tiring; a woman from a foreign couple became grumpy (laughs).

I dropped my phone at the end, but luckily, the staff witnessed where it fell and found it unharmed. Tipping is not particularly required, but since they found my phone, I gave them a tip.

The staff will take care of your belongings! There was a locker for valuables, but I wasn't guided to it. For my belongings, there were no numbers; I just communicated the color, and it was retrieved with that exchange. The security is quite low.

Personally, I think it was below my expectations? I might have had high hopes from reading too many reviews.

自分達以外みんな欧米人でした！クチコミ読んで期待を抱いていましたが、簡単な英語とかではなくバリバリの英語です。承諾書と滑り方の看板の日本語の説明でなんとかと言った感じでした。トラブルが起きたときなど、自分のことを説明できる英語力がないと困ると思います。
ジップラインは開放感と速さのスリルを味わえます！景色も1.2本は先に海が見えたりします。ほとんどは農園なので緑が広がります。安全帯も2本あり、ロック付きのとても高いものを使っていて安心して滑ることができました。逆さまになるのは最後の方の1本で、ほとんど普通に滑りました！
欧米の方は体重がありますが、多分50キロ以下の人はほとんどの本数足を上げて滑らないと最後まで行けません。途中で止まったり、反動で帰ってしまうとスタッフの労力を使ってしまうことになります。
ジップラインだけでなく吊り橋や垂直にゆっくり落ちる体験もあります。自分の腕だけで上に上がるのもありましたが、これは非常に疲れました、外人のカップルの女の人は不機嫌になっていました(笑)
最後に携帯を落としてしまいましたが、スタッフが落ちたところを目撃してくれていて幸運にも無傷で発見してもらえました。チップは特段要求されませんが携帯を見つけてもらったので払いました。
荷物はスタッフが預かってくれます！貴重品ロッカーはあったけど案内されませんでした。荷物は番号とかなくて、何色か伝えて、これ？と言ったやりとりでとってもらう感じです。セキュリティ一は低いです。
個人的には期待より下だったかな？口コミを読みすぎて期待が大きかったのかもしれません。

There was more water than I expected, but it was a very enjoyable experience as I got to see many fish and turtles while snorkeling. I was able to create wonderful memories with my family, thank you very much.

思っていたより水があったのですが、シュノーケリングでたくさんの魚や亀が見れてとても楽しい体験でした。
家族で楽しい思い出を作る事が出来ました、ありがとうございました。

Jimmy was my surf instructor and he was knowledgeable, friendly, and very encouraging. I actually caught a few waves. Overall, I had a great experience and wouldn’t go anywhere else.

Todd V.

We were lucky to arrive at Sandbar just as the tide was going out, and we were able to see some incredibly beautiful scenery. While snorkeling, we spotted fish and swimming sea turtles! The water was a bit murky. Even for those who can't swim, the regular sea turtles were swimming close to the boat, so we were able to see them a lot. A few things to keep in mind: it can be cold, so bring a jacket, bring a waterproof case for your smartphone or camera, and take measures against seasickness. I got a little nauseous on the bus ride there, so I bought a seasickness band on the boat.

サンドバーは運良くほぼ潮が引いた時に来れて、とても美しい景色を見ることができました。シュノーケリングでは魚や泳ぐウミガメが見れました！海は少し濁っていました。泳げない方でも、常連のウミガメが船の近くで泳いでくれてたくさん見ることができていました。注意点としては寒いので上着を持参、スマホやカメラの防水ケース持参、酔い止め対策をすることです。私は行きのバスで少し酔ってしまったので、船上で酔い止めバンド購入しました。

At the counter, it took a while, and even after getting on the van, it took more time. Since this is different from a tour, it felt a bit hectic to be in Hawaii and waiting. I waited patiently. Although we were among the last to arrive at the hotel, as long as we got there safely, it was within my acceptable range.

カウンターでまず時間かかりバンに、乗っても時間かかりました。
ツアーとは違うのでまぁハワイまで来て慌しいのもなんなんで。
気長に待ちました。ホテルも最後の方でしたが無事着いたらいいので
許容範囲。

It was easy!
However, I dozed off and missed my hotel stop (laughs).
They don't check the passengers properly to drop you off, so you have to confirm yourself when to get off.
It's nice that the tip is included, making it clear and convenient.

楽チンでした！
ただ眠くてウトウトしてたら、降りたいホテル通り過ぎてました(笑)
乗ってる人をちゃんとチェックして降ろしてくれるわけではないので、自分で確認して降りないといけません。
チップ込みなのはわかりやすくてありがたいです。

It was the best parasailing experience with a stunning view of Waikiki Beach from above! At the end, I mysteriously splashed into the sea, but that was also refreshing and fun! The guide was friendly, and I would love to experience it again if I go back!

ワイキキビーチを空から一望でき、最高のパラセーリングでした！
最後謎に海にぽちゃんと浸かりますがそれも気持ちよくて楽しかったです！
ガイドさんもフレンドリーでまた行ったら体験したいです！

After our wedding ceremony in Hawaii, we participated with ten family members. I originally joined on the recommendation of an acquaintance, but it was even more enjoyable than I expected! Our guide was Japanese and very entertaining, and we thoroughly enjoyed the scenery as well as snorkeling. We got to see sea turtles up close!

I didn't have high expectations for the BBQ on the boat, but it was actually quite delicious! There was an all-you-can-eat selection of meat, fruit, and rice, and the brownie for dessert was also tasty.

It was a great time for everyone, from their 20s to 60s. Thank you very much!

ハワイ挙式の後、両家10名で参加しました。
元々知り合いの勧めで参加したのですが、期待以上に楽しめました！
ガイドさんも日本の方で面白く、景色はもちろんシュノーケリングも存分に楽しめました。ウミガメもものすごく近くで見れました！
また、船の上でのBBQはあまり期待していなかったのですが普通に美味しかったです！お肉もフルーツもご飯も食べ放題で、デザートのブラウニーも美味しかったです。
20〜60代みんなが楽しめる時間になりました。
本当にありがとうございました！

This being my first time coming to Hawaii and first time parasailing, i was not sure what to expect. The driver arrived early and was polite and already waiting when i arrived to the pick up location. The check in at the parasailing location was really quick and simple, the staff was super friendly and the staff on the boat was also friendly and organized. Being that i was nervous, they definitely made me feel comfortable and explained the instructions and rules very well. I will, without a doubt return and book this activity again! IT WAS AWESOME!

We want to do a fun thing before we leave Hawaii, so we booked the highest feet parasailing. We booked this the day before the experience day, so we were worried that we can't do. However, the activity providers checked our reservation and let us do the activity. In our boat, there are 3 other groups. It takes 1h 30m for the whole activity time. Also, we bought an SD card with 75 photos. I recommend to buy it the photos because they are pretty good and it was a mess when we took our own photo with a phone while parasailing. Overall, it was a really good experience for me and my friend because my friend was never done before any of water activity. She had fun even though she scared of water. I would recommend to do if you are in Hawaii!

Until now, we had been on tours, but this time it was our first overseas trip as a couple. We were able to create memorable memories in Hawaii by using your shuttle bus.

今まではツアーでしたが今回初めて夫婦だけの海外旅行でした。。
貴社のシャトルバスを利用し思い出に残るハワイ旅行が出来ました。

This time, we participated as a family of four with two children. I thought we might not be able to do many activities since my 3-year-and-10-month-old son is really mischievous and my 1-year-and-5-month-old daughter has just started walking, so I couldn't take my eyes off them. However, the staff were really wonderful with the kids and played with them, which encouraged other tour guests to join in as well. Thanks to that, my husband and I were able to take turns snorkeling, and we even encountered a sea turtle!

We played in the sea a bit too much, so we couldn't enjoy the BBQ as leisurely as we would have liked, but it was really delicious!

If I had to mention something, it would be that the weather was cloudy and a bit chilly. If the weather had been better, it would have been even more amazing!

My son wants to see Kaz again, who played so well with him, so if we have the chance, we would definitely like to participate again!

今回2人の子連れで、家族4人での参加でした。
3歳10ヶ月の息子が本当にやんちゃ盛りな上に1歳5ヶ月の妹が歩き始めて動くようになったので、目が離せく、アクティビティはあまり出来ないかもなぁ…と思っていましたが、スタッフの方々が子供を本当に可愛がってくれて、遊んでくれたので、その流れで他のツアー客の方々も一緒に遊んでくれました☆
お陰で主人と交代でシュノーケリングも出来ましたし、海亀とも遭遇出来ました☆
海で遊びすぎて、BBQはあまりゆっくり食べられませんでしたが、とっても美味しかったです！！

しいて言うなら、お天気が曇っていて少し寒かった事かな！
天気が良ければもっと最高でした！

息子が、1番仲良く遊んでくれたカズさんにまた会いたいそうなので、機会があったらまた是非参加したいです！！

The food was exceptional especially considering the number of people being served. The staff was polite and very accommodating. The young entertainers interacted with the crowd and performed in their traditional attire. We came back to the port with a bang, singing and dancing. I would definitely recommend this cruise. My only disappointment was that the harbor/tower area used to be filled with shops. It was our last night on the island and it would have been nice to purchase those last minute sovereigns. Now it’s just empty with a few eateries.

I requested transportation for both my arrival and departure. I was surprised by how early the hotel pickup time was for my return to the airport compared to my flight time—was it really that early?! However, perhaps because it was Friday, the security checkpoint was extremely crowded, so in the end, that timing might have been just right (according to the driver, there was also traffic on the way to the airport). Thanks to this, I was able to head back home without feeling rushed at the end.

行き帰りともにお願いしました。帰りの空港行きはフライト時間に対してホテルのピックアップ時間が思いのほか早くて、こんなに早いの⁈と驚きましたが、金曜日だったせいか保安検査場がすごく混んでいたので、結果としてあの時間でよかったのかも（運転手さん曰く、空港までの道も渋滞していたようでした）。おかげで最後に焦ることなく帰国の途につくことができました。

I arrived at the pickup location almost on time. I used Hawaiian Airlines to return home, and there were two drop-off locations. When I mistakenly tried to get off at the wrong one, they kindly guided me to the correct one. When I got off at the designated location, they also helped me with directions in a very polite manner. I chose this service because it was affordable, but both times the staff were kind and attentive, and I definitely want to use it again.

　ほぼ予定時間通りピックアップ場所に到着、ハワイアン航空利用で帰国ですが、降車場所が二か所あり間違えて降りようとしたとき、優しく違う旨誘導してくれました。
　正規場所で降車するときも、方向など丁寧に誘導してもらい助かりました。
格安ということで利用しましたが、往復とも担当者は親切、丁寧でまた是非利用したいと思います。

Last time, I participated in the sandbar, and this time I challenged myself with parasailing. Since it was mentioned in the experience reports, I thought it would be pointless to get seasick, so I took motion sickness medication to be fully prepared. On the day of the activity, we were blessed with good weather, and it was refreshing. I participated with a friend (both of us are 65 years old), and it became one of our precious memories in Hawaii. However, it was unfortunate that I didn't have cash on me, and while I was processing the payment for the photos with my card, the shuttle left, making us wait for about 30 minutes. I wondered if there was no confirmation before departure.

前回はサンドバーに参加させて頂き、今回はパラセーリングに挑戦となりました。体験談にも書かれておられたので、船酔いをしては、元も子もないと思い酔い止めを飲んで万全の体制を整えました。当日は天候にも恵まれ、爽快の一言です。友人と二人(共に65歳)での参加でしたが、喜んでくれハワイでの貴重な思い出の一つとなりました。ただ、残念だったのは現金を所持しておらず、写真代をカード決済している間に送りの車が行ってしまい30分程待たされました。発車前の確認はないのかと疑問に思いました。

The captain seemed to have a great vibe and made us feel at ease. I chose the 90-meter option, but I think height didn't matter. I wasn't asked beforehand if I wanted the 90 meters, though.
However, it didn't feel scary at all; it was quite pleasant. Water Japon was very kind to us. (laughs)
At the end, when I gave a tip, they were really happy.

ノリが良さそうな船長(キャプテン)が和ませてくれます。90メートルを選びましたが、高さは関係なく上げられたと思います(;o;)事前に90メートルですね？なんて聞かれなかったので。
でも怖い感じはなく気持ち良かったです。水ジャポンは優しくしてくれました。笑
最後にチップを渡したらすごく喜んでくださいました。

I went horseback riding for the first time, and I felt no anxiety because the horses were well-trained. I chose the 2-hour course, but I wondered if 1 hour would have been enough. The reason is that my rear end and bent knees started to hurt (I'm 178 cm tall). However, I was able to relax and enjoy nature while riding the horse.

初めて乗馬しましたが、しっかりと調教されているため不安はなく乗れました。私は2時間コースを選びましたが、1時間でもよかったかな？と思いました。理由は、鞍に当たるおしりと曲げている膝が痛くなったからです。(身長178センチ)馬に乗りながらのんびりと自然を満喫できました。

The sea was very beautiful. It was a great memory to see the rare seals. Having a Japanese guide was the most reassuring part. If you're looking for snorkeling, I recommend this place!

海はとても綺麗でした。貴重なアザラシが見れたのは良い思い出です。日本人ガイドだったのが1番安心しました。シュノーケリングを探してる方はこちらがオススメです！

I ended up going outside without knowing which exit to take, but when I used the service, there was a staff member waiting at the exit! They gathered the passengers and guided us to the bus stop.

I had to wait a little at the bus stop, but since I arrived early in the morning and was traveling alone, it was very convenient. There are many hotels that are eligible for the shuttle service, and they even took me to my hostel! ★

どこの出口かわからないまま外に出てしまいましたが、私が利用した便の時は、出口で係りの方が待っていてくれていました！利用者を集めてから、乗り場まで案内してくれました。
バス乗り場では、少し待ちましたが、早朝着便で、1人での利用だったのでとても便利でした。送迎対象ホテルも多く、ホステルまで送ってくれました★

It was on Memorial Day, May 27, 2019 and since my kids were off school, I have decided to take them to Ziplining and I was very happy because Coral Crater Adventure Park were able to accommodate us at a very last minute.

We did the Half Zipline, which has 3 Lines and we all had a wonderful time! The staff are amazing! Matt, Shane, and the other two lovely ladies (I'm so sorry, I'm really bad at remembering names ) but they were all very kind and friendly...and patient too! My son was very talkative and they were all so nice in listening and laughing with him :)

It was truly a unique experience and memorable for us as it was all our first time zip lining! It was so much fun and very safe! My eldest daughter is 14, my middle child is 12, and my son is 7. If you're looking for something to do with your younger kids that's adventurous, fun, and exciting, I would definitely recommend this one!

The Captain and her crew were beyond friendly! The whole experience was amazing, from the cruise to the sand bar, the food, the turtle watching and the snorkeling. Absolutely amazing. Would highly recommend this experience!

Since it was a domestic flight from the Big Island to Honolulu, it was a bit confusing and I felt a little lost. It took some time, and the waiting felt long, but I was safely transported to the hotel. Thank you very much.

ハワイ島よりホノルル国内線でしたので、ちょっとわかりずらく少し戸惑いました。
時間がかかり待ち時間が長い感じがしましたが無事ホテルまで送迎して頂きました。
ありがとうございました。

Thank you for picking me up at the hotel on time and for the smooth transfer to the airport.

I would like to use your services again for my next trip.

ホテルまで時間通りにお迎えに来て頂きスムーズに空港まで送迎して頂きました。
ありがとうございました。

次の旅行でもお世話になりたいと思います。

I arrived about 15 minutes late, but I was informed that the road was congested. The loading and unloading of luggage was also done carefully, which was great.

15分ほど遅れてきましたが、道が混んでぃたとの説明がありました。
バゲージの積み降ろしも丁寧で良かったです。

It was my first show. I didn't have high expectations, but it was surprisingly fun and a great show. I would like to go again if I have the chance.

初めてのしょうでした。きたいはしていませんが思った以上にすごく楽しくて良いショーでした。また機会があれば行きたいです。

This was my second time using Roberts Hawaii. The outbound trip was good, but on the return, I used Hawaiian Airlines for the first time and was dropped off at a location for a different country, not for Japan. The Japan line was quite far away, and I ended up walking a lot while getting lost outside. If there is such a distance, I wish they could drop us off according to our return destinations.

ロバーツハワイを利用させてもらうのは今回で2回目だったのですが、行きは良かったのですが帰りが、初めてハワイアン航空を利用で降ろされた所が、ハワイアン航空だけれども、日本行きの所では無く違う国に行くラインの所でした。日本行きはかなり遠くの場所で外に出て迷いながら大分歩く羽目に。。
こんなに距離があるなら、どこに帰国かでそれぞれ降ろして頂けると良いのになと思いました。

I used this service for domestic flights from the remote islands and for my first trip to Honolulu. The staff were friendly, and I was able to arrive at the hotel with peace of mind. I would like to use it again.

離島からの国内線移動ならびに初のホノルルだったため、利用しました。
スタッフの方も感じよく、安心してホテルまで到着出来ました。また、利用したいと思います。

- All three attractions were amazing. The location tour, jungle exploration, and historical explanations were all interesting and easy to understand. While looking at other attractions, I definitely wanted to participate in the interactive ones.
- The movie location tour was very intriguing, as there were various filming sites besides Jurassic Park.

・三つのアトラクション全て最高でした。ロケ地巡り、ジャングル探検、歴史　的なもの全て説明も面白く、分かりやすく良かったです。他のアトラクショ　ンを見ていると、参加型で是非参加したいアトラクションでした。
・映画ロケ地巡りではジェラシックパーク以外にも色々な撮影があったという　ことで非常に興味深かったです。

- The guidance from the female staff was delightful and enjoyable.
- I was able to see sea turtles at the sandbar, which was amazing.
- Snorkeling might have been the most fun; it felt like swimming inside an aquarium, and it was incredibly enjoyable to be so close to the fish.
- The BBQ on the boat was about what I expected, but the service was attentive and good.
- It was a tour I would like to join again next time.

・女性担当者の案内が愉快で楽しかったです。
・サンドバーではウミガメも見れたし最高でした。
・シュノーケリングが一番楽しかったかも、まるで水槽の中を泳いでいるよう　で、魚が手に取れる感じで非常に楽しかったです。
・BBQは船の上なのでこんなもんかな、という感じでしたが接客が丁寧でよ　　かったです。
・次回も参加したいツアーでした。