All Reviews for Family & Accessible Travel

The wait time upon arrival at HNL was a bit long, but once on board, it was comfortable. The staff was also very accommodating to my 2-year-old son, showing kindness as they seemed to hug him while carrying him off the plane. It left a good impression.

HNL到着時に待った時間は長めだったけど、乗ってみれば快適。
２さいの息子への対応も良くて、下車時も抱きかかえてハグしてくれるかのようなやさしさ。好印象でした。

We had a blast with the tour on the Waikiki water with two kids. The location we visited had little crowds so we can have all the ocean to ourselves! Both of my kids were the first time snorkeling. Their friendly staff made sure their live vests are secured and helped them into the water. There were a lot of beautiful fishes o look at. Did not see turtles, but that's OK since we would be visiting the Turtle beach at the north shore later. Overall, we are very satisfied with the activities and services they provide.

I was taken care of three years ago as well. I was moved to see that some of the staff members I had met before remembered me. My daughter, who participated previously, was 7 years old and scared to swim in the deep sea, so my wife stayed close to her, and I couldn't see much, which made me want to try again. This time, my daughter is now 10 years old and happily went into the sea, where she was able to see dolphins and honu (sea turtles) clearly.

On the boat, all the staff members were very kind and cheerful, making the time pass quickly. However, one thing I found disappointing was that they introduced a new two-story boat that can accommodate about 70 people. Because of this, there was less opportunity for conversation with the staff, and when swimming to see the dolphins and honu, there were too many people, leading to frequent collisions among guests, which was unfortunate.

３年前にもお世話になりました。
スタッフは以前お世話になった方もおられ、しかも私の事を覚えてくれていたことには感動しました。以前参加した娘は７歳で深い海で泳ぐのが怖いと海に入れず、妻が付きっ切りとなりあまり見れなくてリベンジしました。今回は娘も１０歳となり平気で海にはいりイルカとホヌをしっかり見れたと喜んでおりました。
船上でもスタッフの皆さんがとても親切で明るく盛り上げて頂き、あっと言う間に時間が過ぎてしまいました。 ただ一つ残念に思ったのは新型の船を導入し２階建ての船となっており７０名ほど乗れるそうですが、その分スタッフとの会話も減りイルカやホヌを見に泳ぐときも人が多すぎて密集し、お客さん同士がぶつかることが多々あり残念と感じました。

My 8-year-old daughter, who is quite timid, had an amazing time! We took motion sickness medication beforehand, so I was relieved that she didn't get seasick. Two women who were on the tour with us ended up vomiting on the way back, so for those who are worried, taking motion sickness medication is a must!

ビビリの8歳の娘もめちゃくちゃ楽しめました！酔い止めも飲んでいったので、心配した船酔いも大丈夫でした。ツアーで一緒になった女性2名は、帰りに吐いていたので、心配な人は酔い止め必須です！

Kazu-san, a Japanese guide, joyfully showed us various attractions in Honolulu from the car window from the start of our trip. After a restroom break at the Dole Plantation, we enjoyed delicious, plump garlic shrimp at Giovanni's Shrimp Truck in Haleiwa, which Kazu-san had reserved for us. After that, we went shopping at Happy Haleiwa and the Snoopy Surf Shop in Haleiwa. Kazu-san kindly explained how to ride a horse during our travels, so there were no issues with the English instructions for horseback riding. Twelve of us rode in a line through the woods and along the beach. We were able to enjoy horseback riding while being blown by the pleasant sea breeze and taking in the beautiful coastline. On the way back, we drove along the east coast to avoid traffic. We passed by Kualoa Ranch and took a coffee break at a Kona coffee farm. In the city, we were specially taken through Chinatown, Downtown, and Kaka'ako, allowing us to enjoy the sights from the car window. Thank you, Kazu-san! I would love to enjoy horseback riding in Hawaii again.

日本人のkazuさんが、出発からホノルル市内の色々な名所を車窓から楽しく案内して下さいました。トイレ休憩のドールプランテーションの後、kazuさんが予約して下さったハレイワタウンのジョバンニ・シュリンプ・トラック・ハレイワでぷりぷりの美味しいガーリックシュリンプに舌鼓。その後ハレイワタウンでハッピーハレイワ、スヌーピーサーフショップでお買い物。乗馬の乗り方は移動中にkazuさんが丁寧に説明して下さいましたので、乗馬の英語での説明は問題がありませんでした。12人が一列になってぽくぽく林を抜けて海辺を乗馬。美しい海岸線を見ながら心地良い潮風に吹かれて乗馬を楽しむ事が出来ました。帰り道は、渋滞を避けて東海岸線をドライブ。クアロアランチを通り、コナコーヒーファームでコーヒーブレイク。市内は、チャイナタウン、ダウンタウン、カカアコタウンに特別に通って下さり車窓から楽しむことができました。kazuさん、ありがとうございました！またハワイで乗馬を楽しみたいです。

I had done parasailing in Guam before, but since it was my husband's first time, we participated together!! We were both super excited!! The view of Honolulu's skyline and Diamond Head from above the ocean was thrilling!! My husband seemed a bit scared (laughs). I was dropped into the sea about three times, but it felt great for a moment!! Mahalo!!

パラセーリングは、グアムでもやったことがありましたが、夫が初めてということで参加しました！！2人で大興奮！！海の上から見るホノルルの街並み、ダイヤモンドヘッドにも大興奮！！夫は少し怖かったようです（笑）途中で3回程海に落とされたけど一瞬で気持ちよかったです！！マハロ〜！！

We watched a show for the first time as a family of four. Michael Jackson, who was right on target for my student days in the 1980s, truly impressed us with his lifelike singing and dancing. The final fire show was also very impressive. It was the best show where we could enjoy both a Hawaiian vibe and a concert atmosphere. My young children in kindergarten and early elementary school were a bit confused about who he was, so I think I’d like to repeat this experience by myself next time.

家族4人で初めてショーを観ました。1980年代の学生時代にどんぴしゃのマイケル・ジャクソンは、まさに本物そっくりの歌・踊りに感動でした。
最後のファイアーショーも見応え十分です。ハワイアンな気分とコンサートの気分を味わえる最高のショーでした。幼稚園・小学低学年の子供は、あれ誰？という感じでしたので、次回は私一人でリピートしたいと思います

I participated with my son.
Since there was a Japanese guide, my son was able to join with peace of mind.
They provide guidance on the appropriate course based on the sea conditions, which is reassuring.
I would like to use this service again next time.

息子と一緒の参加でした。
日本語のガイドなので、息子も安心して参加できました。
海の状況によって適切なコースを案内してもらえるので、安心です。
次回もまた利用したいです。

I always use it because you can't take a suitcase on TheBUS for personal travel! It's a bit disappointing that sometimes you can't leave immediately depending on the number of people and the hotel, but I'm very satisfied with the transportation.

個人旅行ではスーツケース等があるとTheBUSには乗れないのでいつも利用しています！
人数の集まりやホテルによってすぐに出発できないことがあるのが残念ですが、移動としてはとても満足です。

I always use this service because you can't take a suitcase on TheBUS for personal travel! It's also helpful that they come to pick you up, taking into account your flight time for the return trip.

個人旅行ではスーツケース等があるとTheBUSには乗れないのでいつも利用しています！
帰りは飛行機の時間も計算してお迎えに来ていただけるので助かります。

We had the great opportunity of taking this dream tour about a mile north of the Waikiki beach where the water is much more clear than the crowded Waikiki shore. We did snorkeling, kayak, paddleboard, water slide, and whole nine yards! The water is a little rough that day, but we still had so much fun! The staff were friendly and very helpful and encourage us to try different activities. Kevin, one of the staff was very helpful to get us all buckled up in lifevests, gear up for water activities. Thank you!

There were few dolphins. Even when I could see them, they were quite deep down (or far away), and I was busy chasing after the dolphins that kept getting further away. I had imagined a scene where I could swim relaxed in parallel among a large group of dolphins. I was disappointed because there were no corals and the visibility wasn't that great. However, the staff's response was wonderful.

イルカが少なかった
見れてもかなり底の方（OR離れている）で、どんどん離れていくイルカを追いかけるので忙しく。。
沢山のイルカの群れの中、並列でリラックスして泳ぐようなイメージだったので・・
サンゴも無い場所で透明度もそこまで高くなかったでがっかりした。
ただメンバーの方の対応は素晴らしかったです

It was a tour with a significant element of luck, but I was able to swim safely. It became a very good memory. It's a shame it was far away.

運要素が大きいツアーでしたが、無事泳ぐことができました。とてもよい思い出になりました。遠いのが残念でした。

The crew was very attentive. From the moment we were greeted at the dock to the end of the cruise they were very personable and engaging. Great music and food. Overall, an outstanding experience for me and my significant other. Highly recommended!

Ok, it was a boat ride. However, it was the first thing we did and it allowed us to get on the water in a large catamaran. It allowed us to meet other people and the crew was great. Saw a turtle! Great view from the water back on the city. Great way to start the week.

I heard from other reviews that the meeting place was hard to find, so I went early to check it out. There were no staff members who spoke Japanese, so I was a bit anxious about the check-in, but I managed to get through it somehow. There were no other Japanese guests among the other passengers, but we all enjoyed riding the waves together, which is a universal joy. I didn't order any drinks. At one point, I felt a bit seasick and got cold, but overall, I had a great time.

集合場所がわかりづらいと他の方のレビューであったので、早めに行ってみました。
日本語を話せるスタッフがいないので、受付は不安でしたがなんとなくクリア。乗り合わせた他のお客さんに日本人はいなかったですが、波に乗り上げて盛り上がるのは万国共通で楽しみました。
飲み物は頼みませんでした。
途中、船酔いしそうになったり寒くなったりしましたが、トータルの感想は楽しかったです。

The driver on the way back was friendly and drove carefully. The way he loaded the luggage was also neat. He arrived five minutes early, so we departed on time. I would like to use this service again in the future.

帰りのドライバーさんは感じよくて、運転も丁寧。荷物の積みかたもキチンとしていました。時間も5分前には到着してくれていて時間通りの出発。今後も利用したいです。

My first zip line experience. I was nervous for the first run, but thanks to the staff's fun atmosphere, I was able to enjoy it with peace of mind. I screamed, had fun, and felt liberated in the great outdoors! Next time, I want to challenge myself with the zip line again and also try buggy riding and horseback riding.

初めてのジップライン。ドキドキしながらの1本目でしたが、スタッフの楽しい雰囲気づくりのおかげで安心して楽しめました。大自然の中で叫び、楽しみ、心が開放されました！次回は、再度ジップラインに挑戦と、バギーや乗馬も体験したいです。

I have used this service several times, but this time I came from a different direction, passing through narrow paths and skillfully maneuvering, which made the passengers applaud in excitement. We were the only Japanese on the medium-sized bus, but we arrived at the airport happily.

何度か利用させていただいてますが、いつも来る方向と違うほうからやってきて、小道を通り抜けたり、際どくすれ違ったり、すごいドライビングテクニックで、乗客が思わず拍手したりしておもしろかったです。中型バスで、日本人は我々だけでしたが、楽しく空港に着きました。

It was a small bus that could hold about 15 people, and everyone else, including the driver, was a foreigner, but I felt no anxiety because they explained everything slowly.

15人くらい乗れる小型バスで、私たち以外は運転手さん含め外国人でしたが、説明をゆっくりしてもらえたので不安はなかったです。

My stay in Haleiwa was short due to the weekend crowds, traffic, and construction, but I was able to enjoy garlic shrimp and do some quick shopping, and horseback riding was truly amazing! I want to go again. I received explanations in Japanese from our guide, Kaz, about how to ride and the names and personalities of the horses, so even as a beginner, I was able to comfortably see many turtles swimming from horseback. On the way back, we avoided traffic by returning via the Kualoa area, allowing us to see the magnificent scenery and landmarks, and we also stopped by a macadamia nut farm. Kaz introduced us to downtown Waikiki, murals, and Ala Moana Beach from the car window, providing great value for the price. Kaz, our guide, was very accommodating to my elderly father, who has difficulty walking, and I found him to be much more polite and kind than other reviews suggested. For those who want to leisurely enjoy exploring Haleiwa, I recommend avoiding crowded days and opting for a tour focused solely on the town.

土日の混雑と渋滞、工事の都合でハレイワの滞在は短かったですが、ガーリックシュリンプを食べてササッと買い物もできたし、乗馬は本当に最高でした！また行きたいです。ガイドのカズさんから日本語で乗り方の説明と馬の名前・性格も聞いていたので初心者でも余裕で馬上からカメが泳ぐ姿がたくさん見れました。帰りは渋滞を避けた分、クアロア方面から帰ってくれたので、雄大な景色や名所を見たり、マカダミアナッツファームにも寄れ、ワイキキでダウンタウンや壁画、アラモアナビーチも車窓からですが紹介してもらい、お値段以上の満足度でした。ガイドのカズさんは高齢で足の悪い父にも色々と融通してくれ、他の方の評価よりも全然丁寧で親切な方だと思いました。ハレイワ散策をゆっくり満喫したい方は混雑する曜日を避け、街だけのツアーをお勧めします。

It might be because we arrived on a domestic flight, but after checking in at the counter, we had to wait about 40 minutes for all the passengers to gather before the bus departed, which felt a bit tiring. Since there were three of us, I thought it might have been better to take an Uber or a taxi.

国内線で、到着したからかもしれませんが、カウンターでチェックインしてから、乗客が揃い、バスが出発するまでの待ち時間が40分ぐらいあり、まちくたびれた感があります。3人だったので、Uberかタクシーでもよかったかなと思います。

- The voucher instructed us to gather at the bus waiting area of the Hilton Grand Waikikian at 9:25.
- We arrived at 9:00.
- By 9:30, there was still no announcement.
- We contacted the phone number listed on the voucher.
- The person on the phone said, "The driver called your name, but since there was no response, they departed." We rescheduled for 9:55 and took that bus to the airport.

I didn't have high expectations, but the response and speed of the person I spoke with on the phone were good, especially considering the Hawaiian time concept.

The issue is that the voucher states to gather at the bus waiting area of the Grand Waikikian, but it needs to be changed to indicate to wait "outside" the Grand Waikikian bus waiting area.

The driver of the 9:55 bus was enjoyable to interact with.

・バウチャーには9：25にヒルトングランドワイキキアンのバス待機所に集まるよう指示あり。
・当方は9：00に到着
・9：30になっても呼び出しがかからず。
・バウチャーに記載の電話番号に連絡
・電話先より「運転士はあなたの名前を呼んだが反応がなかったため、出発した」とのこと。9：55にリスケしてもらい、そのバスにて空港まで移動。

あまり期待はしていなかったが、電話対応をした方の対応、スピードはハワイアンタイムといわれている中ではよかった。

問題はバウチャーにはグランドワイキキアンのバス待機所に集まる指示と記載しているのをグランドワイキキアンのバス待機所の「外」にて待機するよう記載を変更する必要がある。

9：55のバスの運転士の対応が楽しかった。

Staying at a large hotel right along the main street was fun and convenient, but I wanted to experience a quiet resort for at least a moment in the morning, so I participated. It was just as I expected. The calm and incredibly blue sea! I was moved, thinking, "This is Hawaii!" It was a moment that reaffirmed my belief that sailing is the best way to enjoy the ocean, more than just viewing it from the shore or swimming in it. If you go to Hawaii, definitely do this! The sunset is also beautiful.

大型ホテル、それもメインストリート沿いに泊まっていたので、楽しいし便利でしたが、
朝のひと時くらい、静かなリゾートを味わいたくて参加。
期待通りでした。穏やかで底抜けに青い海！
これぞハワイ！と感動しました。
海は陸から眺めるより、また中に入って泳ぐより、セーリングが最高と再認識した瞬間です。
ハワイに行ったら是非！
サンセットも良いですね。

I participated on Saturday, the day after my arrival. Since I wanted to go to the market in the morning, I signed up for the afternoon course. The staff at the reception spoke fluent Japanese, and there were no issues at all. I waited a little, but they guided me smoothly. The rubber boat used to reach the offshore boat was quite fast and took on the waves directly; my daughter got a bit seasick for a moment, but the beautiful sea and sky made us forget that! There were three pairs of Japanese mothers and daughters, and the two cheerful young men who welcomed us explained everything in Japanese, which eased any worries. Gradually, we ascended to 150 meters in the air... It felt like a roller coaster without the scary drop, and I was amazed at how beautiful the sea, sky, and mountains were. This is definitely something you should try! The splashdown at the end felt great too. I thought it would have been nice to combine it with snorkeling since I was there. Highly recommended! Thank you to all the staff for a wonderful experience!

到着翌日の土曜参加した。朝はマーケットに行きたかったので昼のコースを申し込みました。受付の方も流暢な日本語で何のトラブルもなく、少し待ちましたがスムーズに案内していただきました。沖のボートに着ける為のゴムボートはなかなかのスピードかつ波をもろに受けて、同乗の娘は瞬間船酔いしてましたが、それも忘れるほどの美しい海と空！合わせて3組とも日本人母娘で、迎えてくれた陽気なお兄さん2人は日本語で説明してくれて不安も無く、少しずつ150メートル上空へ…ジェットコースターのような落ちる感がないので怖さは全くなく、海と空と山がこんなに美しいの驚きました。これは絶対に飛ぶべきです！最後にちゃぽんと着水したのも気持ち良かったです。せっかくだからシュノーケルとセットにすれば良かったなと思いました。超オススメです！スタッフの皆様素敵な体験有難うございました！

I read that I could choose from several tours at Kualoa, so I thought that would be the case when I participated, but by the time we departed, the tour and the order were already decided.

It mentioned that water activities were an option, so I brought my swimsuit, but I couldn't use it at all and it just became extra baggage... I was disappointed.

The instructions said to wear long pants and athletic shoes, so I went in long pants in the heat, but I was one of the few participants dressed that way. I wonder if that information wasn't provided when booking through other means than VELTRA? The long pants were hot, and I wanted to change.

The tour was supposed to start at 9:15, but the morning meeting time was 6:50, the bus arrived at 7:00, and we got to Kualoa Ranch at 8:00... Honestly, having to wait an hour with not many places to sit was quite tedious, especially if you have small children. I would have preferred to let them sleep for another hour before participating.

I understand that the weather can be unstable in the mountains, but with the heavy rain pouring down, the bus was soaked through the windows, and if there was leaking, I would have appreciated some simple ponchos or raincoats as a service.

Being told to get on the bus back to Waikiki immediately while it was raining heavily was honestly shocking... At that rate, the photos we bought will be ruined by the rain.

クアロアについてから、いくつかのツアーの中から選べるような説明が書いてあったので、そう思って参加したのですが、出発する時点で既に参加するツアーも順番も決まっていました。
ウォーターアクティビディも選択肢にあるように書いてあったので水着を持って行っていましたが、全く使えずただの荷物に。。がっかりしました。
荷物には、長ズボンと運動靴と書いてあったので、暑い中長ズボンで行きましたが、そんな格好で行ったのは参加者のうちでわずか。。VELTRA経由でないときはそんなこと書いてなかったのかな？長ズボンは暑くて着替えたかったです。
ツアー開始が9:15だったのに、朝の集合時間は6:50、バスが来たのは7:00、クアロアランチに着いたのは8:00。。あまり座るところもない中、正直開始まで1時間もあるのはかなり持て余します。小さい子供と行く場合はなおさらです。あと1時間寝てから参加させてあげたかったです。。
山なので天候が不安定なのは分かりますが、ザーザーぶりの雨で、バスは窓からビチョビチョ、雨漏りもするのであれば、簡単なポンチョやレインコートを配るくらいのサービスはして欲しいです。
雨が最高に強く降っている中、ワイキキに戻るバスにいますぐ乗ってと言われたのには正直引きました、、あれじゃ買った写真も雨でダメになりますよ。

I flew with my 5-year-old son! Since we were at 150 meters, I was worried that it might be too high for a first time, but once we did it, there were no problems at all. My child was so excited, saying, "We're flying higher than the birds!" Right after we landed, he said he wanted to do it again. It was the most fun activity we did in Hawaii.

5歳の息子と二人で飛びました！
150メートルにしていたので「やっぱり初めてにしては高すぎたかな」と心配になったのですが、やってみたら全然問題ありませんでした。
「鳥よりも高く飛んでるね」と子供も大興奮！降りた直後に「またやりたい」と行ってました。
ハワイで一番楽しかったアクティビティです。

This was the highlight of our family trip! Our 1 year old had a blast! The boat didn’t give me sea sickness so that’s a plus! They serve one of the best burgers I’ve had and they serve alcohol! From captain to the guy that was talking about safety and all the cool info he knew to the guy with the guitar... it was such a great experience! Will definitely come back when we come back to the island. Don’t hesitate and book your tickets! It’s worth every dollar!

The scenery of nature alone was very moving! The views from every destination were truly amazing, and when I thought, "This is where that scene was filmed!" during the location tour, I was thrilled! I read in some experiences that the lunch was disappointing, but it seemed to suit my taste, and it was delicious. The Japanese guide was a bit broken, but it was still better than everything being in English!

大自然の景色だけで、とても感動しました！
行く先々から見える景色が本当に最高で、ロケ地巡りも、あのシーンがここで！って思うと、感激でした！
体験談では、お昼ご飯が残念って書いてあったのを読みましたが、私の口には合っていたようで、おいしかったです。
日本語ガイドもかたことではあったけど、やはり、全て英語よりは良かったです！

I visited on August 10th.
They generally accommodate English speakers, but they showed us a Japanese video on a tablet for the safety instructions, which helped a lot.
They patiently explained everything in detail, using gestures, so I was able to understand and felt safe while having fun.
The staff were very cheerful and kind, which was great.
We ended up taking our time, and although we ran a bit late, they arranged for our group to be taken back to the hotel.
Since we didn't encounter any other Japanese groups, it might still be a hidden gem for Japanese visitors.

8/10に行ってきました。
基本的に英語対応ですが、安全装置の説明は日本語動画をタブレットで見せてくれたのでよく分かりました。
細かい説明も随時身振りを混ぜながら根気よく説明していただき理解でき、安心して遊べました。
スタッフの皆さんはとても明るく親切で良かったです。
ゆっくり遊んでしまった私たちは終了時間が少し遅くなってしまったのですが、私たちのグループだけでホテルまで送っていただきました。
他に日本人グループに会うことがなかったので、日本人にはまだ穴場なのかもしれません。