All Reviews for Family & Accessible Travel

The dolphin teacher swam slowly, and we were able to swim together for a long time! I couldn't believe how long the turtle professor stayed in the same spot; it was truly mystical. I enjoyed the activities, and I even saw a rainbow, making it a very satisfying tour.

イルカ先生がゆっくり泳いでくれて、たくさんの時間一緒に泳ぐことができました！
カメ教授もあんなに長い時間同じところにいてくれるなんて信じられないくらいに見ることができて、神秘的でした。
アクティビティも楽しめたし、虹も見れて大満足なツアーでした。

The hula dance show right in front of us was very powerful and absolutely worth watching. My family was also very satisfied. I would love to see a hula dance show again when I visit Hawaii.

目の前でのフラダンスショーはとても迫力があり、見ごたえ満点でした。
家族も大満足でした。ハワイを訪れた際はまたフラダンスショーを観に行きたいです。

I was able to see a lot of dolphins, just as the tour title promised! It takes about an hour by bus from the city to the port, but it can be quite bumpy, so if you are prone to motion sickness, it's a good idea to prepare some medication. Also, they recommend using sunscreen that does not contain ingredients harmful to coral. Everyone on the tour was cheerful, and we had a great time on the boat.

ツアーのタイトル通りたくさんのイルカに会えました！
市内から港まではバスで約一時間ですが結構ゆれるので車酔いする方は酔い止めを準備したほうがよいです。
また日焼けどめは珊瑚を傷つける成分がないものをとのことです。
ツアーみなさんが明るく、船上でも楽しく過ごせました。

First of all, the pickup was in a passenger car instead of a large bus, which made for a comfortable ride, and the air conditioning wasn't too cold, which was great for someone with cold sensitivity.

On the way to Hanauma Bay, our guide, Chieko, shared information about Hawaii's geography, culture, and delicious places to eat. Upon arrival, we smoothly completed various procedures guided by Chieko and took the trolley to Hanauma Bay Beach. We quickly equipped ourselves with the provided snorkeling gear, life jackets, and fins and headed straight into the ocean. At this time, Chieko made sure to take a commemorative photo before my hair got messy.

From here, we were told to go at our own pace, so I will write from the perspective of a beginner with average swimming skills. First, there was a thorough explanation of how to swim, stand, and safety issues in the shallow water, and we started swimming fairly quickly. Even in the shallow water, we enjoyed a variety of colorful fish and corals, but once we got used to it, we splashed out into deeper water, where we encountered swirling silver fish and even sea turtles.

Chieko guided us, saying things like, "There are often such-and-such over there, follow me!" as we swam around Hanauma Bay, and by the end, I was exhausted and made my way back to the beach. They also helped with transporting the equipment and cleaning up, so after snorkeling, it was a breeze to just enjoy the complimentary chips and water. Personally, this was the most fun activity I had in Hawaii.

I think it's worth booking this experience whether you're a snorkeling novice or an expert, unless you want to relax on the beach at your own pace or play with family and friends at the water's edge without worrying about time; this is a tour that moves quickly and efficiently.

まず、迎えが大型バスでは無く乗用車なので乗り心地がよく空調も寒くないので冷え性にはありがたかったです。
ハナウマ湾までの道すがら、ガイドのチエコさんがハワイの地理や文化、美味しい店などを教えてくれます。
到着すると、チエコさんに導かれるまま、スムーズに色々な手続きをクリアし、トロリーに乗ってハナウマ湾ビーチに到着。用意された、シュノーケル、ライフジャケット、足ひれを装備して早速海へ。この際、チエコさんが髪が乱れる前にしっかり記念撮影してくれます。
ここからは、各人のペースに合わせてとのことなので、あくまで泳ぎが普通レベル＆シュノーケリング初体験の一例として書きます。
まず浅瀬でしっかりと泳ぎ方、立ち方、安全や罰金事項の説明があり、割とあっさりと泳ぎ始めました。浅瀬でもたくさんの色とりどりな魚群やサンゴが楽しめましたが、慣れてきたら沖の方へザブザブ繰り出し、そこではクルクル回り続ける銀色の魚や、ウミガメにも会うことができました。
アソコには良く何何がいるよ〜、付いてきて〜と案内してくれるチエコさんのピンクの足ヒレを追いかけてハナウマ湾を泳ぎ周り、最後にはヘトヘトになってビーチにあがりました。
各種装備の運搬や、後片付けもしてくれるので、シュノーケリング後はサービスのポテチと水を頂くだけの楽チンな初シュノーケリングでした。個人的には今回のハワイのアクティビティの中で一番楽しかったです。
よっぽどハナウマ湾に詳しい人でなければ、シュノーケリング素人でも玄人でも頼むべきだと思います。
ただ、自分のペースでビーチでのんびりしたい、波打ち際で家族や友達とワイワイ時間を気にせず遊びたいといった人には向きません、サクサクサクーっとスピーディに潜って帰るツアーです。

Group of all rookies. Zip crew was extremely welcoming and professional. If this is your team you are in excellent hands. Encouraging and entertaining while maintaining a confidently safe atmosphere. Sincerest Mahalo to Corene, Kiana and Becca. I hope to return soon and do it all again. Truly one of the best days of our entire trip!

I participated alone, but I didn't feel uncomfortable at all. If possible, I would like an additional 30 minutes for free exploration of the town.

The main horseback riding experience has an excellent location, and the higher price compared to other companies results in greater satisfaction.

自分だけ一人参加でしたが、ほとんど気兼ねはいりませんでした。
出来れば町並みの自由散策があと30分欲しいです。

メインの乗馬はロケーションが抜群で、他社より高い分満足度が高いです。

BBQ lunch included.

The lunch service was inefficient, and we were able to get the last portion after about 15 minutes before moving on. I hurriedly ate. It's definitely something you should experience at least once, but the weather is really important.

BBQランチ付き

ランチの配膳が　能率が悪く　最後がもらえて　1５分間くらいで　移動が再開
慌てて　食べた　　　一度は　体験すべきですね　ただ　天候重要ですね

My son had a phenomenal time and can’t wait to go again. I have issues snorkeling but I was hopeful I wouldn’t have issues with this. Let’s just say I am extremely thankful that I did it once and that the staff was so very patient and helpful with people like me (who have water issues). I can’t say enough about how great the people are who work this tour and everyone should do it (at least once)

There are many video introductions for ziplining at Kualoa Ranch, but this time I went to Coral Crater Adventure Park.

It's an affordable course where you walk around to different locations throughout.

It's easy to take videos, so there were quite a few people filming with their smartphones.

Make sure to use insect repellent! Maybe more flies than mosquitoes?

ジップラインは、クワロアランチの動画紹介が多いですが、今回はCoral Crater Adventure Parkに行ってきました。

手頃なコースで、終始歩きで場所を変えていきます。

動画は取りやすいので、結構スマホで撮影している人が多かったです。

虫除けはしっかりと！蚊より蝿？かな。

Since dinner was light, I was able to focus on the sunset, which was quite nice! The tour guide was cheerful, and the service was excellent. It was a fulfilling two-hour tour! I would love to participate again next time!

夕食が軽食なため夕日に集中でき、
かなり良かったです！！
ツアーの方も陽気でサービスも
ばっちりでした。
充実した2時間ツアーでした！！
また次回も参加したいツアーです！

Last year, I experienced horseback riding at Kualoa Ranch, and this year I challenged myself with ziplining. I was worried that the hike to the zipline starting point would be tough, but it wasn't too bad. There were three staff members accompanying our group of eight participants, and they engaged us in conversation, making us laugh and feel at ease. The ziplining itself was not scary at all. The exhilaration of zipping through the trees made me want to do even more after finishing the seven lines. I heard it can get crowded and you might have to wait, so I hoped for a 9 AM start, but the hotel pickup was at 6:50 AM, which was a bit tough. Still, it was an amazing activity.

去年はクアロアランチで乗馬を経験、今年はジップラインに挑戦。ジップライン出発地点までの山登りがきついのかと心配しましたが、それほどでもなく我々参加者8人にスタッフ3人がついてくれ　いろいろ話しかけて笑わせてくれ和ませてくれました。ジップラインはまったく怖くなく。木々の間を駆け抜ける爽快感で7本を終わって　まだまだやりたい気分でした。混むと待たされると聞いたので　朝9時を希望したのですがホテルピックアップが6時50分と早かったのがちょっと辛かったかな＿でも最高のアクティビティでした。

If you're going to the sandbar, I definitely recommend Heaven's Sea (Captain Bruce's). Other tours seem to guide you to places a bit further away.

The sea was cold, but the sandbar was very mystical, and I was able to see sea turtles, which made for great memories. The timing wasn't very good, and the tide only went down to about waist level, so I want to try again someday for a better experience.

The tour crew was also very fun, and the lunch was delicious.

サンドバーに行かれるなら絶対天国の海（キャプテンブルース）がおすすめです。ほかのツアーはすこし離れたところでの案内だそうです

海は寒かったけどサンドバーはとても神秘的でウミガメも見れたのでいい思い出になりました。タイミングがあまりよくなく腰の位置ぐらいまでしか潮がひかなかったのでいつかまたリベンジしたいと思います。

ツアーのクルーもとても楽しくランチもおいしかったです

On the first day in Hawaii, I participated in a VIP course dinner. The lobster was delicious, and overall, I think the portions were quite large. I went in hungry, but I ended up feeling too full to finish the dessert. During the meal, staff came around to offer extra bread, coffee, and tea, but since I was in the middle of my steak, I thought I would have coffee afterward and declined. After that, they never returned... The coffee and tea can get cold before dessert, so I think it's a good idea to request them when they come around if you want some.

The show was enjoyable, with music that I recognized. I was there mainly to see Michael, so I was happy to watch the dance. The hula dance was lovely, and although the fire dance was brief, it was impressive and fun. I wished it could have been longer. My companion, perhaps due to jet lag and being full, found the music to be like a lullaby and dozed off. (laughs)

I think anyone interested in Michael would find it enjoyable!

ハワイ初日にVIPコースディナーに参加しました。
食事はロブスターが美味しかったです。全体的に量が多めだと思います。空腹で行きましたが、苦しくてデザートを残してしまいました。食事中にパンの追加、コーヒー、紅茶を配るスタッフがきてくれましたが、ステーキの食事中だったので、食後にコーヒーをと思い、断ってしまったら、二度と現れませんでした・・。コーヒー、紅茶はデザート前に冷めてしまいますが、配りに来たタイミングでほしい方は頼むと良いと思います。
ショーは音楽も知っている曲ばかりで楽しかったです。マイケルさん目当ての参加だったのでダンスが見れて嬉しかったです。フラダンスも素敵で、ファイヤーダンスも最後に少しだけでしたが迫力があり楽しめました。時間が短いのでもっと長く見たかったです。連れは時差ぼけもあったせいか、お腹もいっぱいでショーの音楽が子守唄のようになり、うとうとしてました。(笑)
マイケルさんに興味のある方は楽しいと思います！

Great instructor and great lesson! We enjoyed our time and will do this again when we return.

I used the service via the Ala Moana Lounge. I am satisfied with the service as it met my expectations. However, I would have liked to be informed in advance that once the departure time from Ala Moana is decided, it cannot be changed, such as through an announcement when making the reservation. I was surprised that it took almost an hour to get from Ala Moana to Aulani, A Disney Resort & Spa. Since I believe it's possible to estimate the approximate travel time when making the bus reservation, it would have been better if they could have arranged for a more efficient transfer to ensure arrival within 30 minutes.

アラモアナラウンジ経由で利用しました。
思っていた通りのサービスをしていただけて満足しています。ただ、
• アラモアナから出発の時間を一度決めたら変更できないことは、予約をするときにアナウンスがあるなど、予めお知らせが欲しかった。
• アラモアナからアロヒラ二リゾートまで1時間弱もかかってビックリしました。バスの予約を取っている時点で大凡の所要時間がよめると思うので、30分以内で到着出来るように分乗させて効率良く送迎してもらえたら、なお良かった。

I was anxious about my English and it was my first time going to Hawaii, so I was worried about whether I could get on the bus safely. However, the staff provided clear guidance, and I was able to move smoothly.

英語にも不安があり、またハワイに行くのも初めてだったので、無事にバスに乗れるか不安でしたが、スタッフの方がわかりやすく案内してくれて、スムーズに移動できました。

The driver didn't speak Japanese, but they were punctual for the pickup time, making it easy to get to the airport. I chose this transfer because the all-inclusive tipping, which is not a common practice in Japan, was appealing.☆

日本語は話せないドライバーさんでしたが、迎えの時間もきっちりしていて、楽に空港へ行けました。
日本人に習慣のないチップ込みが魅力的でこの送迎を選びました☆

It was fun, I only wished we had more time. We were dropped off at 7pm and had to be back at 7:30, so we didn't get to go into the Hale to look at the trees.

Thanks to the clear weather, the scenery was absolutely beautiful. The sandbar had knee-deep seawater, but it was not a problem. The staff were cheerful and fun, making for an enjoyable time. The lunch was delicious as well. I was able to spot a sea turtle while snorkeling. I was a bit wobbly on my first stand-up paddleboarding experience, but it was fun. I would love to join this tour again when I come back to Hawaii. I hope to reunite with the staff!

晴天だったおかげで、最高に綺麗な景色でした。砂洲は膝くらい海水がありましたが問題ありません。
スタッフも明るく、楽しい方ばかりで楽しいひと時でした。ランチも美味しかったです。シュノーケルで海カメ発見できました。初サップへっぴり腰だったけど楽しかった。
またハワイに来たらこのツアーに参加したいです。スタッフに再会したいなぁ。

The content of the cruise was excellent. The food was delicious, and there were plenty of highlights like music and dance events. However, the ship rocked more than I expected, and my companion got seasick, so I wouldn't recommend it for those who are sensitive. That said, I am very grateful for the staff who were very caring.

However, on the return bus, when my companion and I, who were feeling unwell, boarded last and found there was no available space, I tried to ask the bus driver for help. He pointed to the front seat in a way that seemed annoyed and told us to sit down quickly as if he didn't care.

Despite my companion's seasickness, I was overall satisfied with the experience, but that one comment ruined my mood and made me feel it was all for nothing, so I had to give a low rating. The only negative point was that the driver seemed to be chatting happily with other staff and showed a selfish attitude, lacking the hospitality expected from staff.

クルーズの内容は最高でした。ご飯も美味しく、音楽や踊りのイベントなど見どころ満載でした。
ただ思ったより揺れがひどく、連れが船酔いしてしまい、弱い方はお勧めしません。ただ、スタッフの方が親身になってくださり、大変感謝しています。
ですが、帰りのバスにて、体調の悪い連れと共に最後に乗り込んだところ空いているスペースがなく困っていた際に、バスの運転手に助けを求めようと声をかけたところ、面倒くさそうに一番前の席をさしてどうでもいいから早く座れと罵声を浴びせるかのように言われました。
連れの酔はあったものの、全体としては満足な内容だったのにその一言で気分が害され、全て台無しになったので、最低評価をつけさせていただきました。その運転手は他のスタッフとは楽しそうに談笑しており、自分勝手で客をもてなす姿勢が感じられない最悪なスタッフがいたことが唯一の悪かった点です。

I used this service for my return from the Honolulu Marathon. The pickup time was a bit delayed, but the driver was quick and efficient in navigating to the subsequent pickup locations. The confirmation of the airline and the guidance at the airport were clear, and as always, Roberts was reliable.

ホノルルマラソンからの帰りの利用です。ピックアップ時間は少し遅れたけれど、ドライバはキビキビとした行動でその後のピックアップ場所を巡りました。搭乗航空会社の確認や空港での案内もわかりやすく、いつもながら頼りになるロバーツでした。

I participated with my mother. Swimming with dolphins is a rare experience, so we decided to go for it. We were in a group of about eight people, and everyone, regardless of age, seemed to be smiling and having a great time. The instructors provided support, so my mother, who hadn't swum in 30 years, was able to join in with confidence. This became the best memory of our trip. We also got to see sea turtles up close, which was a lot of fun.

母と2人で参加しました。イルカと泳ぐなんて、中々出来ない経験なので、思い切って申し込みました。8人ほどのグループで体験しましたが、どの世代の方たちも、みんな笑顔で楽しそうにしていました。インストラクターの方々がサポートしてくださるので、泳ぐことが30年ぶりの母も安心して参加できました。今回の旅で1番の思い出になりました。ウミガメを間近で見ることもでき、とても楽しかったです。

The hotel’s rotary was the pickup location, so I was waiting for the 8:35 pickup, but it arrived after 8:55. It seems that traffic can be heavy in the morning.

I informed the hotel staff that it was Roberts Hawaii, so there was guidance when the bus arrived, but without that, I wouldn’t have known. It seems that not all vehicles have Roberts Hawaii written on them.

I think it’s a good idea to allow extra time in the morning in Hawaii.

ホテルのロータリーがピックアップ場所だったので、8：35のピックアップを待っていましたが、8：55過ぎにきました。朝は交通が混むらしいです。
ホテルの方にロバーツハワイだよ！って言っておいたので、バスが来た時に誘導がありましたが、それがないと分からなかったです。全種類の車にロバーツハワイと書いてあるわけじゃないようです。
ハワイの朝は時間に余裕を持っていくといいと思います。

When I was picked up from the airport, I was taken to the bus waiting area after confirming my name, but then I was left there! The bus took a long time to arrive, and there was no explanation, which left me feeling bewildered.
This was part of a plan through the Ala Moana Lounge, but I wasn't sure which bus was the right one.
The Ala Moana Lounge doesn't have enough space for families to sit together, but it seems good for couples or individuals, and there is a space for children. It was nice that I could choose the bus time from Ala Moana to the hotel, and they took care of my suitcase during that time.

空港からピックアップしてもらうとき、名前確認をしてからバスの待機所まで連れて行かれてから放置！バスはなかなかこず、説明もなく、ボー然としてました。
アラモアナラウンジによるプランだったのですが、どのバスがそうなのか、よくわからなかったです。
アラモアナラウンジは家族で座るにはスペースはなく2名や個人、こども連れ(こどもスペースあり)にはいいと思います。アラモアナからホテルまでのバスの時間を選べて、その間スーツケースを預かってくれるのはよかったです。

I was planning to use this service after moving from the Big Island of Hawaii, but I missed my scheduled flight due to being caught up in a large triathlon event. When I went to the meeting point as a last resort, they kindly allowed me to take the next shuttle bus. Thank you very much.

ハワイ島から移動してこちらを利用予定でしたが、
大規模なトライアスロン大会に巻き込まれて利用予定だった便に乗り遅れ…
ダメ元で集合場所に行くと、次のシャトルバスに乗せて下さいました。
本当にありがとうございました。

I used this service for the first time. The arrangements were smooth, and there were no issues with the support on-site. I will definitely use it again.

初めて利用させて頂きました。手配もスムーズ、現地での対応も問題なしでした。必ず、また利用させて頂きます。

At 65 years old, I can still actively enjoy mountain bike tours. Also, my first kayaking experience was very enjoyable.

65歳を迎えた、いまでも、マウンテンバイクツアーがアクティブに楽しめた。また、初めてのカヤックがとても、面白かった。

It was a trip with my son.

We participated because my son wanted to see a moving sea turtle. We were moved by the scenery from the sandbar and encountered a sea turtle in a familiar area. Later, a large sea turtle swam up to my son, who had become completely hooked on snorkeling, and he was very satisfied. It became a wonderful memory. The experience is definitely different when viewing from above the water compared to snorkeling. I am very grateful to Captain Yuka and Jamie for their great support.

息子と二人旅でした。

動いているウミガメを見てみたいという息子の希望から参加しました。
サンドバーからの風景に感動し、歩きなれたところでウミガメに遭遇。
その後もシュノーケルにドはまりした息子のもとに大きなウミガメが
泳いできて大満足。良い思い出になりました。
やはり海面上から見るのと、シュノーケリングしながら見るとでは迫力が違いますねえ。
キャプテン、ユウカさん、ジェイミーさんには大変お世話になりました。

I was satisfied because I was able to see dolphins and sea turtles. I think it can be enjoyed by people of all ages. If I have the opportunity again, I would like to participate.

イルカやウミガメも見れたので満足です。年齢を問わず楽しめるのではないかと思います。
また機会があれば、参加したいと思いました。

I stopped by Ala Moana Center and was able to do some shopping, and I even walked to Salt! On the way back, I took the city bus back to Ala Moana Center, and then I took the shuttle bus I had reserved to the hotel. I was able to use my time very effectively. I would like to use this service again!

アラモアナセンターに立ち寄り買い物もできたし、ソルトまでも歩いて行きました！！帰りは市バスで、アラモアナセンターまで戻り、そして予約した時間のシャトルバスでホテルへ
とても時間を有意義に使えました。
また利用したいです！！