All Reviews for Airport Transfer & Services

This time, I used the service when I arrived in Honolulu on a flight from Japan. Currently, due to the COVID-19 pandemic, the group exit was closed that day, so I exited through the individual exit. It seems that one of them is closed depending on the day. As soon as I exited, there was a Roberts booth, and since I had made a reservation in advance, there was a sign with my name on it. You can use the service without a reservation, but when I arrived in Honolulu on a domestic flight in April this year, it was after 5 PM, and there were no staff around, so I ended up taking a taxi. Therefore, having a reservation is definitely more reassuring. There are still few Japanese tourists, and I thought it would take time to depart, but the waiting time was less than 5 minutes. There were only three groups, including myself, totaling six people, and we departed and arrived at our destination in 40 minutes. (The second of three locations) The driver was friendly and pleasant. I plan to make a reservation and use the service again next time.

今回は、日本からのフライトでホノルルへ到着した時に利用しました。
現在、コロナ禍の為、その日は団体出口はCLOSEしていて、個人出口から出ました。
日によって、どちらかがCLOSEするようです。
出ると、すぐロバーツのブースがあり、事前予約だった為、私の名前を書いた札が貼ってありました。
事前予約がなくても利用出来ますが、今年の4月に国内線でホノルルに入った時は17時を過ぎていた為、スタッフさんは誰もいなくて、結局、タクシーを利用したので、やはり、事前予約の方が安心できます。
まだまだ日本人観光客が少なく、出発まで時間がかかるかと思いきや、待ち時間は5分間もなかったです。
お客様は私を含め、3組のみ6人でしたが、出発し、目的地まで40分間で着きました。
(3箇所中の2番目)
ドライバーさんもにこやかで感じが良かったです。
また次回も事前予約して利用しようと思っています。

I booked a shuttle from the hotel to Honolulu Airport, and on the day of the trip, I waited at the meeting point, but the bus didn't arrive even after some time. When I went outside, I found it stopped a little further back, unloading luggage. Most of the passengers were Americans, with only one or two Japanese, including us. Usually, for optional tours, they come to call you in the lobby, but this time there was none, and if we hadn't noticed the bus in the back, we might have been left behind. This shuttle operates entirely in English, so for those who are not confident in their English skills, it might be a bit risky as you may not know which terminal to get off at.

ホテルからホノルル空港までのシャトルということで申し込みをして当日に至りました。
集合場所で待っていると時間が過ぎてもバスは来なかったので、外に出てみると少し後方で止まって荷物の積み下ろし作業をしていました。
ほとんどがアメリカ人で、日本人は私たちともう一人くらい。
普段のオプショナルツアーだと集合ロビーに呼びにくるのだが、今回はそれもなくて後方のバスに気が付かなければおいて行かれることもあったかもしれない。
このシャトルは、すべて英語でのやりとりなので、英語が苦手な方は降りるターミナルもわからずちょっとリスクが多いかもしれません。

I always use this service when I go to Hawaii. The drivers are friendly and on time, and the prices are reasonable. If there are a lot of people, a taxi might be a good option, but since it's usually just the two of us, this is cheaper and more convenient.

ハワイに行った時はいつも利用しています。
時間通りでフレンドリーな運転手さんで、値段も手ごろ。人数が多い場合はタクシーでもいいかもしれないけど、いつも二人なのでこちらの方が安くて利用しやすいです。

Whenever I come to Hawaii, I always use their shuttle service. It's reliable. This time there were about five families, but a regular bus arrived, so we were able to ride comfortably with plenty of space. Everything from check-in to guidance and boarding the bus was smooth and great.

ハワイに来ると、必ず送迎に利用します。安定しています。
今回は5家族程度でしたが、普通のバスがやってきたので、ゆったりと距離もとって乗車できました。
受付から誘導、バスへの乗り込みまで、全てスムーズでよかったです。

Fly Shuttle Airport Transportation were in touch with us with pick-up times and the exact location on our pick-up from our hotel. This was very helpful since there were lots of shuttle vans picking up for transportation. They were on time and dropped off passengers at their prospective airlines.

Right outside the exit, there was a Roberts kiosk. I had made a reservation in advance, but when I asked the staff, they said you could ride without a reservation as well. There were about four hotels on the route, and it didn't take much time. The fare included a tip, which made it very convenient. The airport transfer was also on time and went very smoothly. I think I will request this service again next time.

出口を出てすぐ見えるところにロバーツのキオスクがありました。事前予約をしたけれど、係の人に聞いたら予約なくても乗れるそうです。回るホテルも4件ほどで時間もそれほどかからず、代金にチップも含まれていたので楽ちんでした。空港への送迎も時間通りに迎えにきてくれて大変スムーズでした。次回もお願いすると思います。

As soon as I exited the group exit, I saw a yellow stand right in front of me, so I recognized it immediately. My name was also displayed prominently. After gathering and walking a short distance, I was able to get into the car right away.

団体出口を出てすぐ前に黄色いスタンドがあったのですぐにわかりました。私の名前も大きく表示してありました。集合して少し歩いただけで車にもすぐに乗れました。

Excellent punctual service with friendly drivers and immaculately clean vehicles

I have used fly shuttle a few times over the last few months, I booked and even called 24hrs to confirm. Drivers have been late or arrived to the wrong locations. My suggestion is to wait outside airport/hotel 30 mins early if they don’t arrive within 15 mins call the number and ask where they are. Once my driver overslept but arrived another time they went to the wrong place/ they did refund but that doesn’t help when you need to get to the airport. Travelled with friends and they had similar experiences. Fine if you have plenty of time and quite relaxed but wouldn’t bother if more than 2 of you. Uber to airport is only the cost of 1.5 of this shuttle.

I was scheduled for 9:45 and waited about 10 minutes early, but they didn't arrive for a while. Since it said to call if they didn't come after 15 minutes, I decided to give them a call. They said they were on their way, but another foreigner with a 10:00 reservation arrived first (I think it was around 10:05). Our reserved vehicle arrived about 5 minutes later.

I thought maybe it was unavoidable since they were picking up from other hotels, but we were actually the first. After picking up one more person, the ride to the airport went smoothly. I felt like we had plenty of time to spare, so it was fine, but it was a bit nerve-wracking. However, I might use them again! (laughs)

9時45分予定で10分位前から待ってましたが、なかなかこない。15分待って来なければ電話をと書いてあったからかけてみました。向かっているということでしたが、他の外国人10時の予約の方が先に到着し、（それでも10時5分とかだったと思います）その後5分位で私たちの予約車が到着しました。
他のホテル周りながらだし仕方ないのかな？と思ったら私たちが1番目。その後1か所ピックアップした後はスムーズに走り空港へ。元々時間には余裕あり過ぎる感じだったので構いませんが、ヒヤヒヤしました。でもまた使うかもしれません　笑

My daughter traveled to Hawaii alone, so I used your service. It was very safe and reassuring. Thank you very much.

娘が一人でハワイまで行ったので、
利用させて頂きました。
とても安全、安心でした。
ありがとうございました

We had scheduled Fly Shuttle to pick us up at our Waikiki hotel to take us back to the HNL airport. I received a call from a Fly Shuttle dispatcher the day before our departure; she told me over the phone that we would be picked up at our hotel the next day between 1:00 and 1:15 pm (which was fine). On our departure day, I called Fly Shuttle at 12:45 pm just to confirm the pickup-I was told everything was fine, and to look for the shuttle around 1:00 pm. At 1:15 pm, with no shuttle in sight, I called Fly Shuttle and was told that the driver would arrive within 10 minutes. At 1:30 pm, with no sign of the shuttle, I called again. This time the dispatcher told me there had been a mix-up, and that there was no shuttle available to pick us up until the 2:00 - 2:15 pm window. It was a 30 minute trip to the airport, and our plane started boarding at 3:40 pm. I told the dispatcher to cancel our pickup, and that we would take a cab. The dispatcher apologized and said that I would receive a refund for that portion of our trip. It's been over 2 weeks, and NO REFUND! This is unacceptable and very unprofessional. I absolutely DO NOT recommend Fly Shuttle transportation service!

Arrived in 5 min after calling FlyShuttle. Thank you

My lifesaver

The only shuttle I chanced upon moment I step out of airport

We ain’t got nothing at the airport exit

Dedicated route for smaller group meaning you get to your destination in no time

The thing is, I arrived a tad earlier, too early at the hotel they refuse to check me in. Then again the daily lies with the hotel.

Might not be the cheapest option out there, but I am glad with the service rendered overall

I was relieved that they picked me up on time. The driver was kind and pleasant. The air conditioning in the car was effective, so as someone who gets cold easily, I wished I had brought a light jacket.

時間通りにちゃんとピックアップしてくださり、安心しました。ドライバーさんは親切で感じ良かったです。車内は冷房が効いているので寒がりな私は羽織りものがあればよかったなと思いました。

Booked the first time, they never showed and apparently went to the wrong hotel and blamed me. Second time arrived but the driver slept in so was 30 mins late for an international fight pick up. I mean they are cheap so worth trying but just leave plenty of time and make sure if they are more than 5 mins late to call and ensure they are still coming don’t just wait.

They asked that we give our arrival information and then to call once we got our bags. After waiting 40 mins for the bags to come we figured they probably built that into the lead time, so we call and are told it will be another 30-35 minutes for the shuttle to arrive. Why even book a time then? After waiting 40 mins for a “grey sprinter” a black sprinter shows up and - surprise- they didn’t know we were bringing surfboards, even though we paid extra for them. Got into the van and then waited another 20 minutes for another group to finish getting their bags before finally leaving them for “the next shuttle”. I believe they put multiple reservations together because the other people on the shuttle were groaning even louder than we were. Tried to charge extra for the surfboards we’d already reserved. All in all took 1.5 hrs to get to the hotel. Will be taking any other ride next time.

On the day of arrival at the airport, the personal exit was not open, so I exited through the group exit, but right after exiting, there was a Roberts Hawaii counter desk. During immigration, I ended up being questioned for nearly an hour in a separate room, which made me late compared to my planned schedule. However, when I went to the desk, they immediately called my name and said, "We've been waiting for you!" I was able to board the shuttle without any issues, just as usual. Since it is a major company, I felt reassured, and I think it's great that they can communicate in Japanese at the counter.

体験日（空港到着日）は個人用出口は空いておらず、団体用出口から出ますが、出てすぐロバーツハワイのカウンターデスクがあります。入国審査時（イミグレーション）別室にて１時間弱ほど質問を受けることになってしまい予定の時間より遅くなってしまったのですが、デスクに行くとすぐに『お待ちしていました！』と名前を呼んでいただき、通常通り何事もなくシャトルに乗ることができました。やはり大手の会社なので安心できるし、カウンターでは日本語も通じるので良いと思います。

I was worried about my trip to Hawaii after a long time, but there was a prominent counter right after exiting Honolulu Airport, making it easy to find. I was lucky with the timing, as I was able to board the bus with almost no waiting time.

久しぶりのハワイで心配だったけど、ホノルル空港でて目立つところにカウンターがありわかりやすかった。
タイミングがよかったのか、私はほぼ待ち時間なしでバスに乗れました。

It took a little time before departure, but that couldn't be helped.

Since it was a Marriott hotel, we were the last ones, but it had been a while since I was in Hawaii, so I enjoyed the drive. The driver was also very kind.

出発までに、少し時間がかかったがそれは仕方がないこと。

マリオットホテルだったので、一番最後でしたが、久々のハワイなので

ドライブを楽しみました．ドライバーの方も親切でした。

I usually use HIS, but this time I used Roberts for the first time. After checking in, I was able to get on the shuttle bus without a long wait, and the driver kindly and cheerfully handled my heavy luggage, so I felt it was a good choice.

いつもは、HISさんを利用してましたが、今回、はじめてロバーツさんを利用しました。受付後、長く待たずに、シャトルバスに乗れたのと、ドライバーさんが重たい荷物を笑顔で丁寧に上げ下げしてくれたので、利用してよかったと思いました。

When I arrived at the airport, there was a desk right in front of me. I mentioned the name I used for the reservation, and they took my suitcase. I waited on a nearby bench.

I waited for about 30 minutes.

They also handled my suitcase, and since the tip was included, it was very helpful.

空港に到着すると目の前にデスクがあります
予約した名前を言うとスーツケースを預けて
近くのベンチで待ちます。

30分程度待ちました。

スーツケースも出し入れしてもらえましたし、
チップ込なので助かりました。

The driver had arrived right on time and cheerfully greeted my family and I despite it being early in the morning. We were treated with great communication as well as a smooth and safe ride. I will definitely be using this service again!

I arrived at the airport, and the bus check-in was right in front of me. I showed my reservation screen and got on the waiting bus to the hotel. The van was also clean, which was nice.

空港へ着いて、バスの受付が、真前。
予約画面を見せて、待機しているバスに乗りホテルへ着きました。
バンも綺麗でよかったです。

A large bus came to pick us up with an English-speaking driver. The simple and easy-to-understand English communication was manageable even for someone like me who speaks a little English. I would like to use this service again.

大きなバスで英語のドライバーさんが迎えに来てくださいました。簡単なわかりやすい英語でのやり取りは、英語が少々の私でも問題なかったです。また利用したいと思いました。

During my last trip to Hawaii, I used Roberts Hawaii from the airport to the hotel. I can't drive, and The Bus doesn't allow large luggage like suitcases. Additionally, hotels have stopped their shuttle services to the airport due to COVID-19, so I think Roberts Hawaii is the only option.

There’s no complicated tipping system, you can charge your iPhone on board, they stop at various hotels, and the driver helps with loading and unloading the suitcases. It's less stressful than using Uber, and I plan to use Roberts Hawaii again when I go back to Hawaii.

前回のハワイでも空港からホテルまでロバーツハワイ利用でした。私は運転ができませんし、ザ・バスはスーツケース等の大きな手荷物はNG、ホテルもコロナの煽りを受けて空港とのシャトルバスを取り止めている…となると、ロバーツハワイ一択かと思います。
面倒なチップ制度もありませんし、車内でiPhoneを充電できますし、さまざまなホテルに止まってくれますし、スーツケースの上げ下げもドライバーがして下さいます。Uberよりも気を使いませんし、またハワイに行く時はロバーツハワイさんにお願いしようと思います。

I felt at ease with the Japanese support. After arriving at the airport, the guidance was clear, and the pickup to the hotel was almost on time and very kind. The vehicle was not full, so I think we were able to avoid crowding. I plan to use this service again next time.

日本語対応で安心できました。空港到着後、案内もわかりやすく、帰りのホテルへのお迎えもほぼ時間正確で親切に対応していただきました。車内は満席ではなくゆとりある席で蜜を避けられたと思います。次回も利用する予定です。

The airport receptionist spoke Japanese, and the driver spoke English. There was no waiting time at the airport, and we arrived at the hotel smoothly.

空港受付さんは日本語、ドライバーさんは英語でした。空港では待ち時間なく、スムーズにホテルへ到着することが出来ました。

I was worried about whether I would make it in time because I received notice that the boarding procedures for my return flight had been moved up, but despite it being early in the morning, they came to pick me up ahead of schedule, so I had plenty of time.

帰国のフライトの搭乗手続きが早まったとの連絡があり間に合うか心配しましたが、早朝にもかかわらず、予定時間より早めに迎えに来てくださったので時間には充分間に合いました。

As of now (5/19), when I exited the only airport exit for both groups and individuals, I immediately saw a small counter. I waited for nearly 40 minutes until the bus arrived. There was another flight waiting besides the one I arrived on, which I was unaware of, so I felt like I was waiting for a long time without knowing how much longer it would be.
The driver spoke broken Japanese, but he was cheerful and pleasant. I was concerned that it might be difficult to retrieve my suitcase as it was being piled up, but the driver checked each passenger's drop-off location and luggage, so there were no issues.

現在（5/19）、団体個人とも１箇所しかない空港出口を出ると、すぐに小さいカウンターが見えました。バスが来るまで40分近く待ちました。私の乗ってきた航空機のほかに別の便も待っていたのですね。そうとは知らず待っていたので、いつまで待つのか？わからず長く感じました。
ドライバーさんは片言日本語でしたが、明るく感じが良かったです。スーツケースがどんどん積まれるので降りる時に取れなくて困るのでは？と思いましたが、ドライバーさんは乗客それぞれの下車地、荷物を確認していたので、問題ありませんでした。