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Oahu
Lovely to see the Lei greeter waiting for us. Lovely experience
The description of the meeting place for the voucher was different from reality, and I spent over 30 minutes looking for it! In the end, I figured it out by calling, but I think first-time users would get lost! The airport information staff was also cold and it was the worst.
バウチャーの集合場所の説明が実際と違っていて、30分以上探し回りました‼︎
結局電話して場所がわかったが、初めて利用する人は
迷ってしまうと思う‼︎
空港のインフォメーションの♀️も冷たくて最悪だった。
Translated by OpenAI
An American was talking loudly on the train, which was annoying, and I wish they would take COVID-19 prevention measures! They arrived earlier than the meeting time and got to the airport ahead of schedule!
車内でアメリカ人が大声で喋っていて、うるさいし、コロナ感染予防対策をして欲しい‼︎
集合時間より早く来てくれて、予定時間より早く空港に到着しました‼︎
Translated by OpenAI
We had a ride from the airport to our hotel and back again. The driver called to confirm with us and to confirm the pick up location. He was very friendly and helpful. We had a great chat. It was affordable and very easy.
Although it was supposed to be a shuttle service in the photos, a Charlie Taxi actually arrived. I had seen other reviews mentioning that a taxi came, and the driver clearly said my name, which was reassuring. However, if someone didn't know this, they might think a bus would come, which could be a bit scary. I was a little anxious about the meter running and whether a tip was expected since it was a taxi, but there was no payment required upon getting off.
Since I used it alone, it was cheaper than taking a taxi directly to the airport, which was great. The driver was friendly, which made me feel at ease.
When you enter your flight details at the time of booking the transfer, it determines the pickup time, so you don't have to worry about when to leave for the airport. It departs about an hour earlier than if you were to go on your own, so I wouldn't recommend it for those who want to stay until the last minute. For two or more people, a flat-rate taxi is cheaper.
I definitely recommend this service for anyone traveling to the airport alone!
写真では送迎シャトルですが、実際にはチャーリータクシーが来ました。他の方のクチコミでタクシーが来たと言うのを見ていたのと、運転手が私の名前をしっかりと言ってくださったので良かったですが、何も知らなければバスが来ると思っているので、少し怖いかなと思いました。メーターが動いていたり、タクシーなのでチップいるかな？と少し不安でしたが、降車時の支払いはありませんでした。
1人で利用しましたので、実際にタクシーを利用するよりも安く空港まで行けたので良かったです。運転手の方も気さくで安心しました。
飛行機の予約を送迎の予約時に入れると、迎えの時間が決まるので、空港に行く時間を考えなくて良いです。1時間ほど、自分で行くよりも早めに出発することになるので、ギリギリまで滞在したい人にはオススメしません。2人以上の利用は定額のタクシーの方が安いです。
1人で空港まで行く方には、是非利用して欲しいです！
Translated by OpenAI
As soon as I landed I called the service and within a few minutes I was sitting inside a clean large van with the AC keeping me nice and cool. The drive to the hotel was quick and I even got a few food pointers.
On my departure, my ride arrived earlier than I expected, which was great because I didn't want to deal with the long lines at the airport. It was new years and I was really excited that I had a service that was there for me. I got to see some of the fireworks as we were arriving at the airport which made for a great departure. Thanks again for all the great service!
Celebrating something special? Want to get to Waikiki in style? This limo was GORGEOUS. I had a visitor who was new to the island and wanted to make it special. We met the greeter at baggage claim and they had sign waiting with my name. We were escorted to the limo and it was super nice. Perfect start to a staycation!
Yes to Hawaii =) Its still a great time to come to Hawaii while the rates are affordable. Just continue to be safe and mask up, wash your hands and also social distance. We appreciate your comment and until we see you again, MAHALO!
Perfect welcome to Hawaii! The greeter meets you at baggage claim with a fresh-flower lei!
There was nothing particularly unusual, and they handled the luggage smoothly, allowing us to get to the airport without any issues. I would like to use their service again.
特に変わったこともなく、淡々と荷物の出し入れもしてくれて、スムーズに空港まで行けました。また利用したいと思います。
Translated by OpenAI
the driver was early;
people after me were not so late;
the driver got a huge tip from me
It seems that I almost missed the pickup due to the hotel checkout being right on time, but when I hurriedly called, the receptionist arranged for the driver to come back. The bus was mostly filled with Western travelers, and it was at full capacity. I imagine it was challenging for them to handle the sudden situation and explain things to other guests, but the driver was very kind and made various considerations while saying, "I'm sorry." I truly felt relieved and am very grateful. While American service can often feel quite dry, this company has a long history of dealing with Japanese travelers, so I felt a very Japanese spirit of hospitality.
ホテルのチェックアウトが時間ギリギリでピックアップとすれ違ってしまったようですが、焦って電話したところ再度戻ってきてくれるように受付の方が手配してくれました。バスは欧米の方がほとんどでしたが満席状態、順番にホテルを回っていたとのことで急な対応や他のお客さんへの説明も大変だったと思いますが、運転手さんも優しい方で、ごめんねーと言いながら色々気遣ってくださいました。本当にホッとしましたし、ありがたい限りです。アメリカのサービスは往々にしてドライと感じることも多いですが、日本旅行者との付き合いも長いので、すごく日本的なサービス精神を感じさせる会社さんです。
Translated by OpenAI
Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute with my credit card provider
Professional, affordable, timely. Everything I wanted from a shuttle.
It was very having the experience. My family was very excited. It is was our first time in Hawaii and this was a great experience.
I used VELTRA for transportation to and from Honolulu Airport. BOTH directions were wonderful. When I came in, I went to the wrong pickup location at the airport. When I called to let them know that the van wasn't there, they just said to stay where I was and they radioed the driver and he drove to where I was to pick me up. Totally my mess up.
On the return to the airport 5 days later, the Van was right on time for pickup in front of the hotel. The driver was great. Wouldn't let me lift my luggage. He had a great personality and great knowledge of the islands. We also only made 4 stops to pick up other people. Most of the other companies make 5 or 6 stops.
I will definitely use them again, and I highly recommend them for all transportation needs.
I was anxious because I couldn't speak English, but as soon as I exited the airport, I was able to check in at a yellow counter where they assisted me in Japanese. It was written that I should make a phone call, but I was flustered because I couldn't do it well, so I was relieved. The driver spoke English, but he was polite and that was great.
英語が話せず不安だったのですが、空港出てすぐにある黄色いカウンターにて日本語で受け付けしてくれました。電話をするように書いてあったのですが、うまくかけられなくて焦ったので安心しました。ドライバーさんは英語でしたがら丁寧でよかったです。
Translated by OpenAI
I highly recommend this service!! It was the biggest smile I've seen on my husband in a long time! It was our 30 year anniversary Hawaiian trip and after that long flight, it was delightful to get a true Hawaiian greeting!! The young lady was gracious and very informative! She directed us straight to the shuttle service send took several pictures for our memory book. The flowers lasted 5 days and kept our condo smelling like a sunny floral garden.
The driver was early which was nice. He talked with each passenger as they got onboard. It wasn’t too bad.
Our driver was a wonderful person. Very friendly and gave us a run down on how things worked here. We look forward to using them again.
There was a desk located just outside the airport, which was easy to find. The shuttle pickup area was also nearby, so I hardly had to walk, and the wait time was about 10 minutes. The driver was friendly, and the experience was comfortable.
空港を出てからすぐの場所にデスクがあり、分かりやすかったです。シャトルが来る場所も近くてほとんど歩かず、待ち時間も10分程でした。ドライバーさんも感じが良くて、快適でした。
Translated by OpenAI
I was told in an email to call after arriving at the airport, but I couldn't get through. While I was lost, I spotted a Roberts Hawaii vehicle and, upon speaking to them, I learned that they were checking in at that location.
空港に到着後に電話するようにとメールで言われており、電話をしたがつながらず、迷っているとロバーツハワイの車を発見し話しかけたところ、その場所で受付をしていたと聞かされた。
Translated by OpenAI
It was stated that I could contact them in Japanese with a phone number, but no matter how many times I called, I couldn't get through. When I finally did get through, a staff member who couldn't speak Japanese answered, and I felt anxious because I couldn't communicate in English.
日本語で連絡ができると電話番号が記載されていましたが、何度かけても電話が繋がらずやっと繋がったと思いましたが日本語が話せないスタッフが出て英語が通じず不安な思いをしました。
Translated by OpenAI
I had family members flying to Honolulu for first time back in 2019 and found I could have them receive Lei's as the came off the plane. I thought that sounded like a great greeting to Hawaii for the first time.
My family members loved it so much. I found out they were going to go back to Honolulu again because they fell in love with Hawaii. This time there was going to be a total of 5 family members traveling. I got them all Lei's.
Because of Covid, this time the greeters could not meet my family members at the gate when they deplaned. Everyone in my family still loved getting the Lei's when they reached the baggage claim area.
So be it a gift for yourself or family or friends, I highly recommend a Welcome Flower Lei Greeting at the airport.
I received a call from the Japanese staff the evening before. Charlie Taxi was arranged and arrived to pick me up about 7 minutes before the scheduled time. I felt very secure using their service. I think it would be smoother to register a mobile number that can communicate or, if using the hotel phone, to provide the room number when making a reservation.
前日の夕方に日本語スタッフさんからTELがあります。
チャーリータクシーが手配され、約束の時間の7分前に迎えに来てくれました。
とても安心して利用できました。
予約の際には通じる携帯か、ホテルのTELの場合は部屋番号を登録しておくとスムーズだと思います。
Translated by OpenAI
After exiting with the orange tape for pre-clearance, I was welcomed with a board that had my name on it, and after confirmation, the staff guided me to the pickup area. In reality, a Charlie Taxi was arranged, and I was the only passenger! I arrived at the hotel in about 20 minutes. I believe the attentive service is due to the impact of COVID-19, but I can only express my gratitude for the pleasant service during such difficult circumstances.
プレクリアランスのオレンジテープを巻いて出口を出たら、
名前の書かれたボードで迎えてくださり、確認後はスタッフが乗り場まで案内してくれました。
実際はチャーリータクシーが手配されて、乗客は私一人！
20分ほどでホテルに到着しました。
至れり尽くせりのサービスは、コロナのせいだと思いますが、
大変な状況の中で気持ちの良いサービスで感謝しかありません。
Translated by OpenAI
Thank you for coming to pick me up without any worries!
I appreciate the smooth arrangements with no waiting time.
The staff are always kind and attentive, which makes me feel secure when making reservations.
I look forward to requesting your services again in the spring.
Thank you very much!
心配無くお迎えに来て下さいました！
待ち時間も無く、スムーズな配慮に感謝します
スタッフの方々も、親切で丁寧な対応にいつも
安心して予約できます
又春にお願い致します
有り難うございました！
Translated by OpenAI
I felt safe even during COVID-19. I was very worried about the transportation between the airport and the hotel in Hawaii, where there were no Japanese tourists at all, but I was able to relax because they were very kind and accommodating. I definitely want to use this service again, and I look forward to it in the future.
コロナでも安心できました。日本人観光客が全くいない状態のハワイで空港とホテルの移動がとても心配が多かったのですが、とても親切に対応してくださいましたので安心して過ごすことができました。またぜひ利用したいと思いますこれからもよろしくお願いします。
Translated by OpenAI
Everyone was very kind and helpful. I was a bit worried about the airport and hotel transfers due to COVID-19, but I was able to complete the transfers without any issues. Since there were no Japanese customers due to the impact of COVID-19, it was a private transfer, which made it very comfortable!
とても親切で助かりました。コロナ関係で空港とホテルの送迎どうなるかちょっと心配でしたが、無事送迎を完了することができました。日本人のお客さんがコロナの影響でいなかったので貸し切りだったのでとても快適でした！
Translated by OpenAI
I used the hotel to the airport on my return day. There was a parade in Waikiki that day, and I had to wait for over 30 minutes, which made me anxious about whether I would make it in time.
帰国日ホテルから空港まで利用しました。
当日はワイキキでパレードがあったこともありますが30分以上待ち、間に合うかハラハラしました。
Translated by OpenAI
After arriving in Honolulu, we had some time before the afternoon check-in at the condominium, so we chose to stop by Ala Moana Center for some shopping reconnaissance. The lounge was very convenient as they stored our family's four suitcases. It was just before the COVID-19 outbreak, so there were fewer tourists, allowing us to relax comfortably. We had lunch at the food court in the center and coincidentally got to see a hula dance performance, which really got us into the Honolulu spirit from day one. The friendly lounge staff and the cheerful shuttle bus driver were also highlights. I highly recommend it!
ホノルル到着後、コンドミニアムの午後のチェックインタイムまで時間が空くので、ショッピングの下見も兼ねて、アラモアナ・センターへ立ち寄るコースを選択しました。ラウンジでは家族4名のスーツケースを預かって頂け、とても便利。ちょうどコロナ感染拡大前で旅行客が減少してきたころだったので、ゆったり過ごさせて頂きました。センターのフードコートで昼食を取り、偶然センター内のフラダンスステージも見学できたので、初日からホノルル気分が盛り上がりました。フレンドリーなラウンジ係員の方、シャトルバスの陽気なドライバーさんもポイントが高かったです。お薦めです！
Translated by OpenAI
