All Reviews for Airport Transfer & Services

This time, I applied for the HIS shuttle bus through Veltora for the first time. Until now, I had used a certain well-known shuttle bus service. The price was affordable, and the service was efficient. I will definitely use it again!

今回、初めてHISのシャトルバスをveltoraさんから申込しました。今までは某有名な別シャトルバスでした。料金が安くて、テキパキしてました。リピ確実です！

They arrived right on time to pick me up. They drove safely and handled the luggage with care. It's definitely more expensive compared to a city bus, but it's reassuring.

きっちり時間通りに迎えに来て下さいました。
安全運転で荷物の取り扱いも丁寧でした。
路線バスに比べたら大分お高めではありますが、安心ですね。

The meeting point was at a small yellow mobile counter located diagonally to the right after exiting the group exit of the airport. I found it a bit difficult to locate and ended up passing by it. My name was written on that counter.

空港の団体出口を出て右斜め前あたりの黄色い小さい移動式カウンター？のようなところが集合場所でした。
自分には少しわかりにくく、素通りして先まで行ってしまいました。
そのカウンターに自分の名前が書いてありました。

I love Driver. Hope to see her when I return to Airport.

The person delivering the lei was super nice and even offered to take our photo! I thought it was a cool experience to land in Hawaii and receive leis. I think if it is your first time visiting or you’re coming for a special occasion that it is worth getting one!

I arrived about 7 or 8 minutes late from the pickup time, but I think it's understandable given the traffic conditions. The driver helped us with our luggage, which was very helpful. There was plenty of space in the larger vehicle since there were about four groups, including us. We first stopped at Terminal 1 for Hawaiian Airlines and then at Terminal 2 for Japan Airlines. Since we had a little extra time, we were able to head to check-in and security without feeling rushed. Thank you very much.

ピックアップ時間から7、8分遅れて到着でしたが、交通事情などもあるので仕方ないかなと思います。
ドライバーさんが荷物を乗せるのを手伝ってくださり助かりました。
大きめの車に私たちを含めて4組くらいだったので、余裕がありました。最初はハワイアン航空などのターミナル1で停まり、その後に日本航空などのターミナル2に停まりました。
時間も少し余裕があったので、チェックインや保安検査に焦ることなく向かうことができました。
ありがとうございました。

There was a kiosk right outside the arrival gate, and I was able to check in by giving my name. Since there was also a Japanese staff member, I felt reassured.
I waited for a bit on a nearby bench, and then got into the car. They helped me with putting my suitcase in, and since we were going to several hotels, I was able to head to the hotel comfortably even with a lot of luggage.

到着口から出たところにキオスクがあり、名前を伝えるとチェックインできました。日本人のスタッフさんもいらっしゃったので、安心できると思います。
近くのベンチで少し待ち、そこから車に乗り込みました。スーツケースを入れるのを手伝っていただき、あとは何件かホテルを回っていく流れだったので、荷物が多くても安心してホテルまで向かうことができました。

Arrived 5 minutes late, but it was almost on time. Unfortunately, it was fully booked, so the three of us had to sit separately. I was a bit surprised to see people sitting next to strangers and some without masks during this time; there seems to be a bit of a relaxation in caution! This isn't the tour company's responsibility, but they did store our luggage neatly on the shelves in the vehicle, which was reassuring.

5分遅れで到着、ほぼ時間通りでした、
あいにくの満席で3人利用でバラバラに座る事になりました、この時期に知らない人の隣やマスク無しの人も見受けられ少しびっくりしました、気の緩みがどうしてもあるのでしょう！これはツアー会社の責任ではありませんが、
荷物も車内の棚に並べて収納してくれるので重ねられず安心でした、

The bus arrived 20 minutes after the scheduled pickup time. It mentioned to call the number listed on the voucher if it didn't arrive after 15 minutes, but I was told that the number is no longer in use. Although I arrived safely, I was a bit anxious at the end of my trip. Please correct the contact information immediately.

ピックアップ予定時間の20分後にバスが到着しました。15分経っても来ない場合はバウチャー記載の番号に電話してとありしましたが、現在使われておりませんと言われます。無事到着しましたが、旅の最後に少しヒヤヒヤしました。連絡先の間違いは、直ちに修正して下さい。

This was a great surprise to welcome my parents to Hawaii for their 52nd anniversary. The greeter was holding a pleasant sign with their names that wished them Happy Anniversary. He was very polite and took a group photos for us with our phones. It was a fabulous old fashioned way to welcome my parents to the Islands!

The drivers were friendly, courteous and professional.

Easy process, quick and convenient. Easy to find bus and girls outside baggage area. Will definitely book again on next trip

There was a bus equipment issue along the way, and it stopped working, but they quickly arranged for another bus, and I was taken to the hotel without much delay.

途中でバスの機材トラブルがあり、動かなくなってしまいましたが、すぐに別のバスを手配してくれ、大した遅れもなく、ホテルまで送ってもらえました。

As soon as I exited the arrival lobby, I saw a yellow reception desk to the left, and when I headed there, they immediately greeted me. It was easy to find.
I waited for about 10 minutes until it was time to board the bus. The other passengers that day were all foreigners except for me, so it was nice to experience an international atmosphere. (That said, there’s no need to worry about difficult conversations.) The bus was full, with people sitting next to each other, and only those who were not of Asian descent were not wearing masks.
At one point, the driver stopped the bus and went somewhere for about five minutes (I guess this is part of the culture?), and since we also stopped at other hotels, it took about 30 minutes, but it was within acceptable limits. I would like to use this service again next time. Thank you.

到着ロビーを出てすぐ左に黄色の受付があったのでそちらに向かうと、すぐ声をかけてくださいました。分かりやすかったです。
バスに乗るまで10分程度待ちました。その日の乗客は私以外は外国人だったので、外国気分を味わえて良かったです。(かと言って難しい会話は無いので心配ないです) 車内は相席をする程の満席で、アジア系の方以外はマスクをしていませんでした。
途中車を止めて5分くらい運転手さんがどこかに行ってしまったり、(これは文化？なので仕方ないですかね)他のホテルも回ってからなので30分くらいかかりましたが許容範囲内でした。次回も利用したいと思います。ありがとうございました。

They visited each hotel in a shared transport, and since our hotel was the last one, they arrived a little over 15 minutes late. If you're in a hurry, a taxi would be the best option. If you have some time to spare, then the cheaper bus would be a good choice.

混載で各ホテルを回ってこられ私たちのホテルは最後のホテルだったので１５分ちょっと遅れてこられました。
急ぎならタクシーでしょうか。
余裕があるなら値段の安いバスですね。

I used this service when I returned from the Big Island to Honolulu on a domestic flight. The flight was delayed, but it seems that the buses run quite frequently, so I was able to board right away.

ハワイ島からホノルルに国内便で戻ってきたときに利用しました。
飛行機は遅れてたのですがバスは割と頻繁に出てるみたいですぐに乗れました。

It was the perfect ride from pick up to drop-off at hotel. The staff from dispatch people to airport staff and drivers are super wonderful and courteous people. They really know how to take care of there customers!

We decided not to rent a car while in the Waikiki area. This shuttle was the perfect solution to getting to and from the airport. They were on time picking us up from our hotel and were only a phone call away when we arrived at the airport. Both of our drivers were polite and courteous and the driver taking us to our hotel had a lot of tips on places to go while we were there:)

Fly shuttle was a great way to get back and forth to the airport. They were on time and very helpful. Contacted you ahead of time to make sure everything was set. The pick up and drop offs were convenient.

I always use the airport transfer service. The staff can speak Japanese, so there’s no need to worry. The waiting time until departure is a bit long, but it's within an acceptable range.

空港からの送迎にはいつも利用しています。
受付の方は日本語ができるのでなんの心配もありません。
出発までの待ち時間が少々長いけど、許容範囲です。

Thank you for meeting my clients. - they were sending photos before they ever claimed their luggage.

I arrived at the hotel entrance earlier than the scheduled pickup time, and they were already waiting for me, which allowed me to reach the airport with plenty of time to spare. It was very helpful.

迎え予定時間より早めにホテルの玄関に行ったらすでに待っていてくださり，余裕を持って空港に着けました。非常に助かりました。

My clients arrived in Hawaii, and were immediately greeted with a text to help them find their leis at baggage claim. The company had a sign with their names listed, and their lei's ready to go. I can't wait to use this arrival surprise in the future!

It was a large tour bus instead of the usual one, but I was able to get to the airport comfortably. There are signs indicating the drop-off locations by airline, so it's reassuring.

いつものバスではなく大型観光バスでしたが、快適に空港まで行けました。
降りる場所の航空会社別に案内があるのっで安心です。

Hawaiian Airlines was supposed to be at Terminal 1, but for some reason, I was dropped off at Terminal 2. As a result, I had to walk back through the corridor with my heavy suitcase and golf bag in the heat. For 10 minutes...
If they specialize in transportation, I wish they would confirm things a bit more.
I hope no more victims come from this...

　ハワイアン航空は、第一ターミナンルに変更になっているはずなのに、何故か第２ターミナルで降ろされました。おかげで暑い中、重いスーツケース、ゴルフバックを担いで来た通路を戻りました。１０分間、、、、
　送迎が専門なら、もう少し、確認していて欲しかったです。
これからも被害者が出ません様に、、、

Didn't show up to pick us up at the airport. Left us stranded and ended up in a taxi. Big waste of money.

The driver was wearing a mask. I think the fare is a bit higher than a flat-rate taxi or Uber, but I always use this service, so I feel safe. I will use it again next time.

ドライバーの方は、マスクを着用されてました。金額は、定額タクシーやウーバーより高めかと思いますがいつも利用しているので安心です。また、次回も利用させていただきます。

It can't be helped, but the prices have gone up compared to before. If I'm alone, I'll use the shuttle bus, but if there are two or more people, I think a taxi would be better. Also, as I've mentioned before, there is only one drop-off point at Hilton Hawaiian Village, and depending on where you're staying, it can be quite a walk from where you get dropped off, so in that regard, a taxi might be better as well.

しょうがないですが、以前より値上がりしてて一人でならシャトルバス使いますが、2人以上ならタクシーがいいかなと思いました。
あと、前からですがヒルトンハワイヴィレッジのドロップオフポイントは一箇所しかなく、降りた場所から泊まる場所によってはすごい歩くので、やはりこの点もタクシーの方がいいのかもしれません。。。

There was an issue with the engine, so I had to switch buses midway. As a result, it took longer than usual. Other than that, there were no problems.

エンジン不調があって，バスを途中で乗り換えることになりました。そのため，通常より時間がかかりました。それ以外は問題ありませんでした。

This time, I used the shuttle service from the airport to the hotel again, and the driver was a cheerful person who friendly chatted with me saying, "I LOVE JAPAN!" The service was great, and when we arrived at the airport, I was dropped off near the airline check-in counter, which allowed me to check in without having to walk unnecessarily through the airport. It was really good! I would like to use it again. Thank you!

今回も空港からホテルまでの送迎シャトルを利用させていただきましたが、運転手さんも陽気な方で「I LOVE JAPAN！」とフレンドリーに話しかけてくれて対応も良く、空港に着く際も航空会社のチェックインカウンター付近に下車させていただき無駄に空港内を歩かずにチェックインを済ませる事が出来てとても良かったです！また利用したいと思います。ありがとうございました！