All Reviews for Airport Transfer & Services

I waited for an hour from the time I arrived at the boarding area until I actually got on. I was passed over in line by people who arrived after me, and in the end, I was left waiting until the very end. I thought the way the staff handled the passengers was terrible. I made complaints each time, but more creativity is needed.

乗り場に着いて実際に乗るまで1時間待たされました。あとから来た方々に次々順番を抜かされ結局は最後まで待ちぼうけ。乗客を捌くスタッフのやり方が酷いと思いました。
都度クレームしましたが、もっと工夫が必要です。

I was a bit anxious because I arrived right at the meeting time, but it was a great experience! Please be sure to try it out!

待ち合わせ時間ギリギリに到着されたので少しハラハラしましたが、とても良い体験ができました！是非体験してみてください

I was picked up at the hotel on time. The driver was a foreigner, and there were many foreign passengers on the large bus. We were able to get to the airport without any issues. I think it's convenient for first-time solo travelers to Hawaii.

時間通りホテルに迎えに来てもらえました。大型バスでドライバーは外国人、乗客も外国人が多かったです。問題なく空港まで行くことができました。ハワイ初心者おひとり様には便利だと思います。

I made a reservation because it was my first time overseas and there was a distance from the airport to the city. As soon as I got to the airport, there was a guide who was easy to find, and they led me right away. After a short wait, I was welcomed by a huge car.

There were many Japanese people waiting as well, which gave me a sense of security. During the transfer, they shared various little stories, and they spoke both Japanese and English, which made it enjoyable.

I would like to make a reservation again if I have the opportunity.

初めての海外で、空港から街まで距離があるということで予約。空港でたらすぐにわかるところに案内の人がいて、すぐ誘導。少し待ったらどでかい車でお出迎え。
待ってる人も日本人が多く、安心感がありました。
送迎時はいろいろなところの小話もしてくれて、日本語、英語どちらもやってくれたので、楽しかったです。
また機会があれば予約したいです

It was a tour to the North Shore. The guide's knowledge was amazing, and it turned into a fun tour. I learned a lot about Hawaii, and it was very enjoyable.

ノースショアに行くツアーでした
ガイドの方の知識量がすごくて楽しいツアーになりました。ハワイのことたくさん学べてとても楽しかったです

I will be heading to the airport after stopping at several hotels. They will drop me off in front of the airline I am using. It was on time and smooth!

何ヶ所かホテルを経由して、空港に向かいます。
利用する航空会社の前でおろしてくれます。
時間通りでスムーズでした！

I think the travel time can vary quite a bit depending on the number of companions and the number of hotels you stop at, but I had no worries at all. In Hawaii, where prices are high, I believe a recommended shuttle service is a good option.

Since I was the last pickup, I arrived at the airport in less than 30 minutes.

同行者と立ち寄りホテルの数で所用時間は結構変わると思いますが、
不安に思うことは一切ありませんでした。
物価高のハワイではおすすめ送迎になると思います。

自分は最後のピックアップでしたので、30分もかからずに空港についてしまいました。

I think the travel time can vary quite a bit depending on the number of companions and the hotels you stop by, but I had no worries at all. In expensive Hawaii, I believe a recommended shuttle service would be a good option.

同行者と立ち寄りホテルの数で所用時間は結構変わると思いますが、
不安に思うことは一切ありませんでした。
物価高のハワイではおすすめ送迎になると思います。

The flight was significantly delayed, arriving nearly 5 hours late. Despite this, I was very relieved that someone came to meet me at the baggage gate. The woman who came to pick me up was also very kind.

フライト時間が大幅に遅れ、5時間近く遅くに到着しました。にもかかわらず、baggage gate まで迎えに来てくれていて、とても安心しました．迎えに来てくれた女性もとても親切でした。

I arrived from Los Angeles using the flight number provided, but there was no staff at the domestic terminal. I even went to the international terminal, which is the farthest away, but there was no one there either. I found a Japanese-speaking phone number on Roberts' website and called. I was told that there are no kiosks available at the moment. I communicated my location and was able to arrange a ride. After arriving at the airport, I had to wait an hour and a half until departure. It was the worst experience.

I felt like if I had to search and call for a ride myself, what would be the difference from using Uber?

I used this service because it was said to be available for domestic flights in the U.S., but I will never use this shuttle service from this site again. I would even like a refund that includes the phone charges.

利用便名伝え、ロスからとうちゃくでしたが国内線には誰も係りがいなく、一番離れている国際線にも行きましたがだれもいなく、Robertsのホームページに日本語対応可の電話番号があり、電話。いまはキオスクがでていないとのことでした。居場所つたえ配車頂きました。空港到着後出発までに1時間半。最悪でした。
自分で探して呼ぶなら、Uberと何が違うんだろうと感じました。

米国国内線利用でも使えるとあったので利用しましたがこちらのサイトのこの送迎は二度と使いません。電話代含め返金してほしいくらいです。

The gate was lowered accurately to the right spot. Therefore, I didn't have to walk a long distance. The driver was friendly, and he was happy when I gave him a tip.

ゲートもちゃんと的確なところに下ろしてくれた。よって長く歩かなくてもよかった。運転手もフレンドリー。チップをあげたら喜んでくれた。

The driver only spoke English, but he was quite friendly. When I gave him a tip, he was very happy. His driving was safe.

英語しか話さない、運転手だが、かなりフレンドリーだった。チップあげたら、大喜びしてくれた。運転も安全運転だった。

All goo very easy. Friendly drivers. You are met in arrivals hall and picked up at you hotel

All in good time. Drivers friendly and helpful with luggage

I was worried because it said to contact in English if there were any issues, but everything went smoothly and they picked me up on time. I'm glad.

問題があった時に英語で問い合わせと書いてあり心配でしたが、何も問題なく時間通りに迎えに来てもらいました
良かったです

I used the service for both my arrival and departure, and the same driver assisted me. On the way to my destination, there was a significant delay due to a major traffic jam at immigration, but the driver remained courteous throughout and even took a photo before I got in the car.

For the return trip, I was about 15 minutes late due to a misunderstanding of the pickup point, but the driver recognized me and immediately greeted me when he saw me. He also helped with my child getting out at the airport and said goodbye, providing the same gentlemanly service as before, which left a very good impression on me.

On the other hand, the person who answered the phone (who I believe was the same as the one for both trips) seemed to take my delay poorly, and I got a rather brusque impression from them. Additionally, regarding the misunderstanding about the pickup point on the return trip, I tried to ask how I should have confirmed the details through the website or email to have the correct understanding, but I received vague answers (it would have been fine if they had just said they didn’t know, but perhaps that’s different from what I’m used to in Japan). This left me feeling confused due to the gap between the courteous driver and the phone representative.

往復利用で、同じドライバーの方が対応してくださいました。
往路はイミグレの大渋滞でピックアップ時間を大幅に遅延してしまいましたが、ドライバーの方は終始紳士的に応対してくださり、乗車前に写真まで撮ってくださいました。
復路もピックアップポイントの認識誤りで15分ほど遅れてしまいましたが、顔を覚えておられたのか、私を見つけるとすぐにドライバーの方から声をかけてくださり、また空港でも同行した子どもの下車を手伝ったりバイバイしてくれたりと、往路と同様に紳士的に応対してもらいとても良い印象を受けました。
一方で、電話応対してくださった方(こちらも往復同様の方のように思います)は私が遅れたことに対し気を悪くしたのか、刺々しい印象を受けました。また復路でのピックアップポイントの認識誤りについても、Webやメールなどどこをどう確認すべきだったのか私自身正しい認識を持とうと質問を投げかけたものの、的を得ない回答に終始する始末で(分からないならそう言ってもらって構わないのですが、そこは日本とは違うところなのかもしれません)、紳士的なドライバーの方とのギャップに戸惑ってしまいました。

I travel to Waikiki in different ways each time, but I would like the text on the placard to be written a bit larger and clearer.

Especially the word "veltra."

Also, it would be helpful if you could inform us in advance about how many people need to gather before departure and the order in which we will be dropped off.

毎回、違う方法でワイキキに移動していますが、プラカードの文字をもう少し大きく・ハッキリ書いて欲しいです

特にveltraの文字を

あと、何人揃ったら出発とか
降ろす順番とかを事前に話してくれると助かります

ROYAL STAR WAS REALLY EASY TO WORK WITH, ON TIME AND RELIABLE AND WORK GREAT FOR MY TEAM OF 26 GETTING US TO AND FROM THE AIRPORT AND HOTEL . SMOOTH RIDE AND FRIENDLY PEOPLE.

I have used this service several times. Right after exiting the airport, there is a Roberts Hawaii desk, and I was relieved to find that they also provide assistance in Japanese. Previously, I had a hard time figuring out where to meet for a ride share that only offered English support.

Perhaps because it was the off-peak season, there weren't too many people sharing the ride, so I plan to make use of this service again next year.

何度か利用させてもらっています。
空港出てすぐにロバーツハワイの受付があり、日本語も対応しているので安心しました。以前直接申し込んだライドシェアが英語対応だったので、どこに待ち合わせてよいかわからずとても苦労しました。

閑散期だったためか乗り合いの人もそこまで多くないので来年も重宝したいと思います。

I requested round-trip transportation for two people from the airport to the hotel in Waikiki.

First, for the outbound trip, I was able to meet the welcoming SUV right away, and the cheerful driver (who spoke English) made for a pleasant journey.

For the return trip, I requested a pickup from a different hotel, and to my surprise, I was picked up in a stretch limousine by a driver who spoke Japanese. It was a comfortable ride to the airport, making for a nice conclusion to my trip.

空港から、ワイキキのホテルまで、往復の送迎を、二名乗車でお願いしました。
まず、往路は、出迎えの車(SUV)ともすぐに会えて、かつ、明るい感じの運転手さん（英語）で、気持ちよく移動できました。
復路は、異なるホテルでのピックアップをお願いし、驚いたことに、ストレッチリムジンで、日本語を話す運転手さんでした。　心地よく、飛行場まで移動でき、旅の最後の締めくくりも快適でした。

I was able to get to the hotel very smoothly! I would like to request it again~ It was great that there was no waiting time!

とてもスムーズにホテルまで行く事ができました！また、お願いしたいですょ〜
待ち時間もなくよかったです！

I used the shuttle service from my hotel in Hawaii. Although the arrival time was a bit delayed, they handled my luggage with care, and the service was very good.

ハワイの滞在先のホテルから送迎で利用しました。少し到着時間は遅れてましたが、丁寧に荷物も運んでもらって、とても対応はよかったです。

I usually rely on HIS for Japanese support, but this time the timing didn't work out, so I sought assistance here. It was stated that only English support was available, but my limited English conversation skills were sufficient. I think I will seek assistance again if the opportunity arises.

いつもはHISで日本語対応でお世話になっていたのですが…今回は時間が合わず，こちらにお世話になりました
英語のみ対応と書かれていたのですが、私の拙い英会話でも大丈夫でした
また機会があればお世話になると思います

Wonderful driver, on time, and professional, with my party. Highly recommend them!

It felt like a scene from a movie. I was surprised to see such luxurious cars that I would never ride in Japan. I want to ride in one again when I go to Hawaii.

映画で見る光景が自分にという感じでした。日本ではまず乗れない豪華な車でビックリでした。またハワイに行くときは乗りたいと思います。

I was anxious about arriving late at night from Canada, but I felt relieved when I was welcomed with a name board. I would like to use this service again.

カナダからの夜遅くの到着で不安でしたが、名前ボードでお迎えしていただき、安心しました。また利用したいです。

The welcome was great, as upon arrival, the vehicle was upgraded from an SUV to a limousine, which really boosted my excitement!! They also picked me up earlier than scheduled for the return trip, which was very nice. I will definitely use this service again!

出迎えは到着すると車の都合でとSUV→リムジンにグレードアップされており、テンション爆上がりでした！！帰りも時間よりも早めにピックアップしてもらってとても良かったです。また利用させていただきます！

Glenn was great he met us at baggage claim and when he was done he even helped with our baggage to the awaiting car I had.

I booked a pickup from the Islander to the airport. I was grateful that they arrived on time, but it seemed the driver had some difficulty walking, so I had to handle my own luggage onto the bus. With a stroller and quite a bit of luggage, and since I also have trouble walking, my daughter ended up carrying everything. The foreign passengers who were sharing the ride kindly helped, but I felt quite apologetic and it made me uncomfortable.

I understand that the driver's condition is beyond their control, but since we were paying for the service, I think it would have been better if a staff member from Roberts could have assisted with the luggage. If I were younger and healthier, it might not have bothered me as much, but for someone like me with health issues, it turned into a somewhat disappointing experience.

I had arranged for a different service from Honolulu to the hotel, so I might consider using that service again next time. I don't blame the driver for their condition, but I think it would be good for Roberts to choose staff who can assist customers a bit more in situations like this.

アイランダーの場所でのお迎えで空港までを予約しました。時間通り来ていただいたので助かりましたが、運転手の方が少し足が悪いのか、トランクのバスへの持ち込みを自分でしなければなりませんでした。ベビーカーやかなりたくさんの荷物があり、私自身が足が悪いため、その荷物を全て娘が運ぶこととなりました。一緒に乗り合いでいた外人の方々が親切にも手伝ってはくれましたが、申し訳なくかなり気を遣ってしまいました。
運転手さんの足の悪いことも仕方がないとは思いますが、料金が発生している以上できればロバーツさんのスタッフの方に運んでいただければ、これほど気を使わなくてよかったかと思っております。
私も若く元気ならば気にならなかったのかもしれませんが、体も悪い私にとっては少し残念な経験となってしまっています。
ホノルルからホテルまでは別の業者にお願いをしていたので、もしかすれば次回からはそちらの業者にお願いすることになるかもしれません。足の悪い運転手さんを責める気はありませんが、ロバーツさんの方がもう少しその辺は配慮してお客様のお手伝いをできる方を選ばれるのも良いのではないかと思っております。

Perhaps because I was traveling alone, I was overlooked when getting on and off the shuttle bus. It was so slow that I got off at a nearby hotel and walked to my own hotel.

ひとり旅だったためか、送迎バスに乗る際も降りる際も、後回しでした。あまりに遅いので、近くのホテルで降りて自分のホテルに歩いて行きました。

This was my first time using it.

Perhaps because it was early in the day, there were few passengers, and it was comfortable. However, the temperature inside the vehicle was too cold.

今回初めて利用しました。

早い時間の利用だからか、乗車人数も少なく、快適でした。
ただ、車内の温度が寒過ぎました。