Reviewed by: Lucie
The helicopter ride took about 30mins which is really not enough to see Honolulu and around. The pilot was great but he only flew over certain areas once so only people at certain side could see and take pictures. I was expecting him to turn around 360 so everybody can take pictures. Great views of Waikiki, Honolulu, Diamond Head.
| Rating: | |
|---|---|
| Packages: | Pali Makani Flight [30 mins] |
| Attended as: | Solo Travelers |
| Posted on: | 2015/09/22 |
| Activity Date: | 2015/08/30 |
Reviewed by: みゆき
It seems we didn't go up to 4000 meters, so we received a partial refund. The view from above was, of course, breathtaking, but the instructor who was in charge was really scary, and I was so tense that my whole body was stiff. Other instructors were much friendlier and smiled a lot, so it varies from person to person. I had planned to ask for photos since I was there, but I found out that each person had to pay individually instead of as a group, and it was quite expensive, so I gave up on that.
高度4000mには行かなかったようで、いくらか返金がありました。
上空からの景色はもちろん絶景ですが、担当して下さったインストラクターの方がとにかく怖くて、全身に力が入ってしまうほど緊張しました。他のインストラクターの方は笑顔も多くフレンドリーだったので、人それぞれですね。。
せっかくやるなら写真をお願いしようと思っていたのですが、1グループではなく1人1人でお金を支払わないといけなくて、高額なので断念しました。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2015/09/22 |
Reviewed by: Henry
Best experience ever. Highly recommended. I wasn't able to make Ultimate one due to the weather. Definitely will try that one again in the future.
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Couples |
| Posted on: | 2015/09/15 |
| Activity Date: | 2015/09/10 |
Reviewed by: Joel y Maricela
Gracias por hacer nuestra luna de miel perfecta con sus atenciones y la magia de estar en las alturas y las hermosas vistas que es una experiencia que no se compara con nada y esperamos volver para subirnos de nuevo gracias.
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Couples |
| Posted on: | 2015/09/14 |
| Activity Date: | 2015/08/18 |
Reviewed by: JD
It's a once in a lifetime thing and it did not disappoint at all. Loved every minute of it. The staff are very friendly and helpful. I would love to jump again. Chico is great. Mahalo.
| Rating: | |
|---|---|
| Packages: | 2017 - Regular Tandem Skydive [8,000ft to 10,000ft] |
| Attended as: | Solo Travelers |
| Posted on: | 2015/09/10 |
| Activity Date: | 2015/09/07 |
Reviewed by: 遠藤祐介
From my upbringing to my time in Hawaii.
This world is filled with meaningless bragging about money.
In the end, there was a flyer printed with my profile.
I wish they would let me sleep since it's so early in the morning...
I won't be using this service again. It's annoying!
Oh, but the skydiving itself was incredibly fun!! Otherwise, I wouldn't even want to give it a star!
自分の生い立ちから、ハワイに来てからのこと。
この世はお金だばかりの意味の分からない自慢話。
あげくは自分のプロフィールが印刷されたチラシ。
朝早いんだから寝かせて欲しい…
もう、この業者は使いません。
鬱陶しいわ!
あ。スカイダイビング自体は非常に楽しかったです!!
じゃなければ星すら付けたくない!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/09/10 |
| Activity Date: | 2015/09/06 |
Reviewed by: cocco
It was thrilling, and I was very satisfied to see the magnificent nature of Hawaii from the sky! I definitely want to do it again in Hawaii.
スリル満点でハワイの雄大な自然も空からみる事が出来て大満足!
またhawaii で絶対にやりたいです。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/09/09 |
| Activity Date: | 2014/12/29 |
Reviewed by: 千葉 まさかつ
The day before had terrible weather, but on the day itself, it was clear with almost no clouds and no wind. I was quite lucky, arriving as the second group, so my turn came up quickly. (A few groups later, clouds started to appear. The photo is of the group that flew after me.)
Conversations with the instructors were only in English, but they were very considerate and helped ease my nerves, which gradually led to a sense of reassurance, making me feel like I could just leave it to them.
When it was finally my turn to dive, it was really up to the instructor's timing, so saying "wait a minute" doesn't work! It felt like being pushed off. However, the view was amazing, and I was captivated by the scenery, which naturally doubled my enjoyment.
Unlike the feeling of a roller coaster or an airplane, it felt like I was falling at a constant speed. My reactions became more like those of a foreigner. I might say that it felt scarier after the parachute opened. There were services that spun us around, and as we got closer to the ground, I started to feel the distance to the ground, which made it even scarier.
The impact when the parachute opened wasn't too strong, and I don't think it would hurt. When landing, you lift your legs, but if you land on the grass, your pants might get dirty, so I recommend wearing clothes that you don't mind getting dirty. Sturdy fabric clothing would be best.
The wait until the return time is due to the negative checks for those who ordered photos and videos. If someone in the same car ordered, you'll have to wait until their negative check is done. However, it's possible to ride back with another car that leaves earlier, so it’s a good idea to ask the driver. There's one person, an elderly man named Mickey Takahashi, who understands Japanese, so you might want to talk to him.
Photos and videos are expensive, but I think it's worth ordering them. Without them, the only proof of my jump would be a certificate, and I wouldn't be able to convey this amazing experience to my friends! It's about the same price as jumping again, but I think ordering them is a good idea. Otherwise, like me, you might regret not ordering them later.
It seems that some people cancel on the day. A few days before, I couldn't eat and couldn't sleep at night, but after actually jumping, I felt I had an incredible experience that happens only a few times in a lifetime. I want to save up and go again.
For those who are hesitating! Definitely! Give it a try. You won't regret it!
前日は凄く天候が悪かったのですが、当日は快晴で雲もほとんど無く、風もありませんでした。
色々と運も良くて、到着して2組目で順番が廻ってきました。
(何組か後になると雲が出てきました。写真は私が飛んだ後の組の写真です。)
インストラクターの方々との会話は英語のみですが、色々と気を遣ってくれて緊張をほぐしてくれている感がとても伝わってきました。それが徐々に安心感に繋がり、後はお任せしようと思うようになりました。
いざダイブの順番がくると、事実上、インストラクターのタイミングでダイブするので、ちょっと待ってぇ~は通用しません!突き落とされる感じです。
でも、景色が素晴らしくて、周りの景色に目を奪われて、自然と楽しさが倍増してきました。
ジェットコースーターや飛行機の、あのフワッと感は全く無くて、一定の速度で落ちてる感じがありました。自然とリアクションも外人ぽっくなったりします。
どちらかと言うとパラシュートが開いてからの方が恐いかもしれません。
クルクル回るサービスがあったり、だんだん地上が近いづいてくると地上との距離感を感じてしまって、逆に恐くなってしまいます。
パラシュートが開いた瞬間の衝撃はあまり強くなくて、痛いと感じることはないと思います。
着地の時は足を上げて降りるのですが、芝生の上にお尻を着くとズボンが汚れるので、汚れても良い服装の方が良いと思います。丈夫な生地の服装が良いと思います。
帰りの時間まで待たされるのは写真やビデオを注文した人のネガチェックがあるからです。
一緒の車で来た人の中に注文した人がいれば、その人のネガチェックが終わるまでは待つ事になります。ただ、先に帰る車に同乗することも可能なので、ドライバーに聞いてみると良いと思います。1人だけミッキー高橋という日本語が分かるおじいさんがいるので、その人と話してみてください。
写真やビデオは高いですが注文した方が良いと思います。
無ければ自分が飛んだ証拠が証明書以外に無く、この感動を友人に話しても全く伝わりません!
もう一回飛ぶくらいの価格ですが注文して損は無いと思います。逆に後から注文しておけば良かった~などと私のように後悔してしまいます。
当日、ドタキャンする人もいるみたいです。私も数日まえからご飯が喉を通らなくなり、夜も眠れなくなりましたが、実際に飛んでみて、一生に何度と無い素晴らしい体験が出来たと思います。またお金を貯めて行ってみたいと思います。
迷っている方!是非!チャレンジしてみてください。絶対に損は無いです!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2015/09/09 |
| Activity Date: | 2015/09/04 |
Reviewed by: young ryong kwon
first of all, thanks for support and help for experiencing this amazing activity.
however, it seems that i lost my sunglasses there. So please check whether or not you have any missing sunglasses . If so, please keep it and contact me so that we could recieve it ASAP. it is very meaningful sunglasses to my wife.
your efforts and support would be appreciated.
thanks.
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Couples |
| Posted on: | 2015/09/08 |
| Activity Date: | 2015/09/06 |
Reviewed by: Bjorn
This was my first time skydiving and I could not have asked for a more fun experience. The instructor, Emanuel, was very helpful, laid back, and made me feel comfortable. The view from 14,000 feet was spectacular, we could see pearl harbor from where we jumped!
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Solo Travelers |
| Posted on: | 2015/09/03 |
| Activity Date: | 2015/08/29 |
Reviewed by: !てす
Diving is the best!
If you want an unreal experience, this is the only way!
Everyone, please try skydiving at least once in your life!
ダイビング最高!
非現実的な体験をしたいなら、これしかないです!
是非皆さん、
人生に一度、
スカイダイビングをしてみてください!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/08/29 |
| Activity Date: | 2015/08/09 |
Reviewed by: Eleanore
The dive was short but the view was beautiful. Would definitely do it again.
| Rating: | |
|---|---|
| Packages: | 2017 - Regular Tandem Skydive [8,000ft to 10,000ft] |
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/25 |
| Activity Date: | 2015/08/22 |
Reviewed by: paulh1011
Blue Hawaiian made it a truly perfect addition to our holiday with their professionalism, knowledgeable staff and top-service. The little extras made the difference such as the ability to buy the video immediately after the flight for a very reasonable $40. A great first-time helicopter experience for us and hopefully not the last one!
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2015/08/24 |
| Activity Date: | 2015/07/29 |
Reviewed by: Alyssa
I've lived in Hawaii for about 8 years and I thought I've seen everything. Just getting to ride a helicopter was already an amazing experience. Getting to ride it over Hawaii made it even better. I felt like a tourist seeing Hawaii for the first time. I'm also a big fan of Jurasic World and I kinda freaked when I found out they used Blue Hawaii Helicopter for the movie. I would recomend this tour to anyone; even locals.
| Rating: | |
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| Attended as: | Solo Travelers |
| Posted on: | 2015/08/22 |
| Activity Date: | 2015/07/30 |
Reviewed by: wilson
It was my first experience. My wife waited at the condo while I participated alone. As others have mentioned, the only scary part was jumping out of the Cessna (I think it would have taken me longer to jump out if I were alone), but after that, it was exhilarating!! It was a wonderful experience. However, I spent the entire previous day preparing for it, but it was canceled due to bad weather. On this day, I went to the North Shore at 5 AM (which meant getting up at 4 AM), and although I was able to jump right away, I ended up waiting quite a bit afterwards. Since it's a dangerous sport involving nature, I suppose it's unavoidable, but it's important to approach it with plenty of time to spare.
初めての体験でした。嫁さんはコンドで待ち。僕一人で参加しました。他の人も書いている通り、怖かったのはセスナを飛び出す時だけで(自分独りだったら飛び出すのに時間がかかったと思います)、後は快感でした!!素晴らしい体験でした。ただ、僕は前日丸一日を要して挑んだのですが、天候が悪くキャンセル。この日も朝の5時から(そのため4時起き)ノースショアに行き、飛ぶのはすぐだったのですが、その後がかなり待たされました。自然相手の危険なスポーツなので仕方ないのでしょうが、時間の余裕を持って挑む必要があります。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/22 |
Reviewed by: 岩田司
I have always longed for the sky since I was a child. Originally, I have a fear of heights, but I always wanted to fly at least once in my life. This year, as I celebrate my 60th birthday, I thought of it as a milestone in my life and decided to take the plunge and fly. It was amazing. Thank you (=^ェ^=)
小さい頃から空に憧れがありました。本来、私は高所恐怖症なのですが、人生一回は飛びたいと思ってました。
今年還暦を迎えるので、人生の一回りの区切りと考えて思い切って飛びましたよ。最高でした。ありがとう(=^ェ^=)
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/21 |
| Activity Date: | 2015/08/12 |
Reviewed by: John Cowan
If you never do any thing else, take this trip.
You will never forget this trip of your life.
Just plain awesome!
| Rating: | |
|---|---|
| Packages: | Doors Off Flight [50 mins] |
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/14 |
| Activity Date: | 2015/08/10 |
Reviewed by: Mrs. Bear
The experience was fun and we enjoy it as a family. But my husband video was not that good compared to ours. He is far away from the camera so we were not happy with the video. But over all experienced is memorable and will last us for a lifetime.
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Families |
| Posted on: | 2015/08/10 |
| Activity Date: | 2015/07/17 |
Reviewed by: Caitlin McLarnon
We decided to take our very first helicopter ride on the North Shore, and it was so much better than we could have asked for! Pilot Bob was great - super friendly, funny, and provided us with facts about everything we saw on our trip. We fell in love with the North Shore, and it was so incredible to see some of our favorite spots from an aerial view. We would totally recommend this to anyone who is staying in Oahu!
| Rating: | |
|---|---|
| Packages: | North Shore Adventure [20min] |
| Attended as: | Couples |
| Posted on: | 2015/08/09 |
| Activity Date: | 2015/08/06 |
Reviewed by: ウクレレ
I was a bit anxious about my first skydiving experience, but I enjoyed it without any problems. It was a little chilly when falling, but the view was amazing and it felt really good. What surprised me compared to what I imagined was that the time after the parachute opened was unexpectedly long. The instructor kindly spun us around as a service, but it was scarier than the fall itself, haha. But it was the best experience!
初めてのスカイダイビングで不安もありましたが、問題なく楽しめました。
落ちる時は少し肌寒くて、なにより景色が最高で本当に気持ちよかったです。
やってみて想像と違ったのは、パラシュートが開いてからの時間が意外と長く
インストラクターさんがサービスでくるくる回ったりしてくれたのですが、
落ちる時以上に怖かったです笑
でも最高の経験でした!
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Solo Travelers |
| Posted on: | 2015/08/05 |
| Activity Date: | 2015/07/27 |
Reviewed by: 原田 恵子
First of all, it's unfortunate that I could only fly at a low altitude due to the weather, while my companion was able to fly normally. I would like to challenge myself again next time.
まず、残念なのが私は天候により低空飛行でしか飛べなく、連れはまともに飛行出来ていたので、次こそはまた挑戦してチャレンジしたいと思います。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Families |
| Posted on: | 2015/08/04 |
| Activity Date: | 2014/12/31 |
Reviewed by: ももちゃん
This time, only my husband flew. He was really moved by the wonderful experience. The tip for the person flying with you is $20. There were various opinions about this, but personally, I believe that the person flying with you is someone you entrust your life to. It’s only natural to pay, and it is definitely worth it. I hope everyone will pay it.
今回夫だけが、飛びました。本当に素晴らしい体験が出来たと感動していました。一緒に飛んでくれる人へのチップが20ドル。これに対して色んな意見がありましたが、私的には共に飛んでくれる人。命を預ける人です。支払って当然だし、またその価値が十分あります。ぜひに皆払って欲しいです。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/07/28 |
Reviewed by: ドラえもん
It seems that we couldn't ascend to 4000 meters, so there was a partial refund, but we still had a great time. The breathtaking views from above were wonderful and mystical. I was satisfied to have had such a valuable experience.
高度が4000mまであがれなかったようで一部返金がありましたが、それでも十分に楽しめました。上空から見た絶景は素敵すぎて神秘的です。貴重な経験ができた事に満足でした。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Families |
| Posted on: | 2015/07/22 |
| Activity Date: | 2015/06/26 |
Reviewed by: えのモン
The plan started at 9 AM. We gathered before 6 AM, and everything was finished around 9:30 AM. However, we were left waiting, and we could board the return shuttle only at 12:30 PM, nearly three hours later. There’s nothing around the airport, so we just had to wait idly. It might be fine for those with a flexible schedule, but it’s not suitable for regular tourists. In the end, we ended up returning with a team that arrived before noon, and I don’t understand why we had to wake up early. If possible, it would be better to come by rental car instead of relying on the pickup.
Also, it says that if you don’t reach 14,000 ft, it’s free, but that’s a lie. They use the weather as an excuse (which may be true), and you are made to jump from 8,000 ft, receiving only the difference in price from the 8,000 ft plan as a refund. There’s nothing mentioned about this on the official website of the operating company. Anyway, it’s fine for those who don’t care about the height as long as they can jump, but it’s better not to overtrust the "absolute guarantee" claims.
朝9時スタートのプランでした。6時前に集合し、すべて終了したのは9時半頃。
しかし、それから放置され、帰りのシャトルに乗れたのは3時間近くたった12時30分。空港の周りは何もないのでひたすらボーッと待つだけです。スケジュールに余裕のある人ならいいですが、普通の観光客には不向きです。結局、昼前に着いたチームと一緒に帰ることになり、早く起きた理由がわかりません。可能なら、ピックアップではなくレンタカーで自ら来た方が良いです。
また、高度14000ftに達しなかったら無料と書いてありますが嘘です。天候の理由にして(実際そうかもしれませんが)8000ftからジャンプさせられ、8000ftプランとの差額しか返金しません。催行会社の公式Webにも、そのようなことは一切書いてありません。とにかく、高さは気にしないから飛べればいい、という人はいいですが、「絶対保証」の謳い文句を過信しない方が良いです。
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Friends |
| Posted on: | 2015/07/15 |
| Activity Date: | 2015/07/15 |
Reviewed by: Summer
Went skydiving for the first time on our honeymoon and it couldn't have been a better experience than what we had! We had Patrick and Andy as our instructors and they were full of personality and very calm- which really put us at ease. We loved them so much we each tipped them $50. We're hooked now and actually contemplated going again while in Hawaii but decided we've spent enough and going to try the other side of the spectrum=skydiving back home in Colorado!! Researched a lot before going and this place by far had some of the best reviews! Best deal I found in research was this site - literally spent hours on Hawaii discount sites!
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Couples |
| Posted on: | 2015/07/11 |
| Activity Date: | 2015/07/08 |
Reviewed by: いちはらは
Before I could even think about being scared, I dove!
I fell straight down and then floated around with the parachute.
It ended in an instant, but it was such a great experience!
I flew in the sky!!!
怖い怖いという間もなくダーイブ!
ひたすら落ちて、その後パラシュートでぷらぷら。
一瞬で終わってしまいましたが、
とってもいい体験でした!
空、飛びましたー!!!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/07/04 |
| Activity Date: | 2015/06/15 |
Reviewed by: まり、S
The view of the ocean that you can only experience while skydiving is absolutely stunning! It's incredibly beautiful! The foreigners were so excited that their energy lifted my spirits too! Everyone should try skydiving at least once; you’d be missing out on life if you don’t!
スカイダイビングしなきゃ味わえない海の景色!めちゃくちゃ綺麗なの!外人さんもテンション高くてこっちまで高くなっちゃった!みんなも1回はスカイダイビングしなきゃ人生損だよ!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 11時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/07/03 |
| Activity Date: | 2015/06/30 |
Reviewed by: vwbora
It may be inappropriate to express dissatisfaction with the operating company in a review on VELTRA, but...
The skydiving experience itself was quite enjoyable. My instructor, Relyx, provided clear explanations in English and some basic Japanese, which made me very satisfied.
However, this "Pacific Skydiving Center" is not acceptable...
On that day (June 20), it seems there was rain and cloudy weather early in the morning, and we were delayed, with our flight starting around 1 PM instead of the scheduled 11 AM. While that is understandable...
We were supposed to go on separate flights for 2100m and 4267m, but I believe we were put on the 2100m flight...
I timed it, and we only had 20 seconds before the parachute opened...
Still, the scenery and experience were amazing.
But my biggest complaint starts here.
By 1:30 PM, everything was finished, but we waited and waited for the return vehicle, and it never arrived...
I asked the reception staff twice, and they told me it would be coming soon, so we waited.
After waiting until 4 PM, the reception desk closed, and the return vehicle left without us.
There were four other Japanese people with us, and it was clearly strange, so when we asked again, they said, "We announced it near the vehicle, but since there was no response, we left."
They said this without any sense of wrongdoing.
As others have mentioned, there was no apology for this.
In the end, we returned to Waikiki after 5 PM...
Although the skydiving itself was a lot of fun, I was left with such dissatisfaction due to the treatment from the operating company...
It made me realize the level of hospitality in Japan, but this place was terrible.
VELTRA の体験談に催行会社の不満を書くのは違うかもしれませんが・・・
スカイダイビング自体は、かなり楽しかったです。
relyx というインストラクターで、わかりやすい英語と、カタコトの日本語で丁寧にレクチャーしてくれ、かなり満足しました。
・・が、この
「パシフィックスカイダイビングセンター」
という店?会社がいただけません・・・
その日(6/20)は、早朝 雨天曇天だったらしく、時間がおしていて、11時開始が13時くらいのフライトとなりました。
それは仕方ないことなのですが・・
2100m と、 4267m とで別便で行くのですが、おそらく自分たちは2100mの方に乗せられたんだと思います・・
時間を計りましたが、パラシュート開くまで20秒しかありませんでした・・
それでも景色、体感は最高でしたが。
一番の不満はここからです
13時半には全て終わってたのですが、帰りの車が待てど暮らせど出ない・・
受付の人に二回も尋ねたのに「すぐ出る」といわれ、待機
16時まで待っていたら、受付窓口が閉まり、
帰りの車が何の音沙汰もなしに、自分たちが乗ってないまま出発。
他に日本人4人居ましたが、さすがにオカシイということで、改めて尋ねると
「車付近でアナウンスしたけど、何の反応もなかったので出発した」
と、悪気もなく言ってきました。
他の方もおっしゃってるように、そこに謝罪はありません。
結局ワイキキに帰ったのが17時過ぎ・・
スカイダイビング自体はかなり楽しかったのに、
催行会社の待遇でこうも不満が残るとは・・
日本のおもてなしの待遇を改めて知ることにもなりましたが、この店はひどかったです。
Thank you very much for participating in the tour. However, we sincerely apologize that your experience did not meet your expectations.
We have shared your feedback with the tour operator. Upon confirming the altitude for skydiving, we found that you participated at the requested height of 4,267 meters. There are two shuttle services available; those who participated in the 9 AM session used the first shuttle, while those who participated in the 11 AM session used the second shuttle. Therefore, we appreciate your understanding that the waiting time may be longer depending on the completion time of the skydiving.
Additionally, we sincerely apologize for the lack of guidance from our local staff regarding the return shuttle, which may have caused you discomfort.
Based on your valuable feedback, we will strive to improve our services in the future. Thank you very much for taking the time to share your experience with us.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、せっかくご利用いただきましたのにご満足いただけない結果となりましたこと、申し訳ございません。
お客様の体験談を催行会社に共有させていただきました。
スカイダイビングの高度について確認しましたところ、お客様はお申込みいただきました4267mにご参加されたことが確認できました。
送迎シャトルは2便あり、9時の回に参加された方を1便目、11時の回に参加された方を2便目のご利用となっております。
そのため、スカイダイビングの終了時間によって待ち時間が長くなってしまいますことご了承いただけますと幸いです。
また、帰りの送迎に関しまして、現地スタッフからご案内が不足しており、ご不快な思いをさせてしまいましたこと、心よりお詫び申し上げます。
お客様からの貴重なご意見をもとに、今後のサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 11時開始プラン |
| Attended as: | Friends |
| Posted on: | 2015/06/26 |
| Activity Date: | 2015/06/20 |
Reviewed by: Nikki Nguyen
Wish we had done the 60 min tour and had the doors off. I was being a chicken when I booked it but once we got off the ground, I was comfortable! The view is amazing and the kids had a blast. The front seats have the best views if you keep the doors on :)
| Rating: | |
|---|---|
| Packages: | North Shore Explorer [10min] |
| Attended as: | Families |
| Posted on: | 2015/06/24 |
| Activity Date: | 2015/06/20 |
Reviewed by: あいく
The skydiving experience was amazing!!
However, I had some complaints about the reception.
I had signed up for the 2100m plan, but it seems that everyone else that day had booked the 4000m plan.
When we arrived at the reception, we were told that we would all jump from that height together. So, we were asked to pay the difference there.
There was no mention of this in the notes, so I was left wondering how the communication between the tour company and the local staff was handled.
スカイダイビングの体験は最高でした!!
しかし受付には不満が残りました。。
高度2100mプランで申込みをしていたのですが、
その日私達以外の参加者は4000mからのプランを予約している人しかいなかったそうです。
受付場所に着いてからみんなと合わせてその高度で飛んでもらう事になる。なので、その差額をここで支払うようにと言われました。
注意事項にもそのような記載はなかったのでツアー会社と現地でのやり取りはどうなっているのかと疑問が残りました。
| Rating: | |
|---|---|
| Packages: | 高度2100メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/06/20 |
| Activity Date: | 2015/05/30 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, I sincerely apologize for the inconvenience caused regarding the transportation and altitude issues.
I have shared the feedback you provided with the operating company.
I strongly requested that they clarify the conditions for altitude guarantees and ensure that they provide particularly careful guidance to customers during irregular situations such as bad weather.
Additionally, we have made corrections regarding our absolute guarantee statements.
Once again, I apologize for the inconvenience caused despite your anticipation for the activity.
We will continue to work with the operating company to provide activities that satisfy our customers, and we would be grateful if you would consider using our services again in the future.
Thank you very much for taking the time to share your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございました。
しかしながら送迎、高度の件でご迷惑をお掛けしましたこと深くお詫び申し上げます。
催行会社へはお客様からいただきました体験談を共有させていただきました。
高度保証の条件の明確化及び、悪天候などのイレギュラーな状況の時には
特に丁寧にお客様へご案内をするよう強く要請させていただきました。
あわせて、弊社の絶対保証の記載につきましても、修正させていただきました。
改めましてこの度はせっかくお楽しみにしていただきましたアクティビティにも関わらず、ご迷惑をおかけしましたことお詫び申し上げます。
今後とも催行会社とともにお客様にご満足いただけるアクティビティの提供に努めて参りますので、またのご利用を少しでもご検討いただければ幸いです。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム