Reviewed by: Chels
It was worth the money. Staff was courteous, friendly, and all around had the island hospitality. Seeing the turtles was a great adventure. I think we will go again.
| Rating: | |
|---|---|
| Packages: | Shore Bird Lunch Buffet (12pm) & Morning Snorkel Package |
| Attended as: | Couples |
| Posted on: | 2016/12/04 |
| Activity Date: | 2016/11/13 |
Reviewed by: Gary T
Great snorkling & sail. Turtle Canyon was full of giant sea turtles. Thanks to the crew for the great morning.
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families |
| Posted on: | 2016/12/03 |
| Activity Date: | 2016/11/11 |
Reviewed by: 石ころ
I went to Sandbar, which I had wanted to visit for a long time, for my honeymoon. There were a lot of customers, and they made burgers on the boat, and we enjoyed activities like snorkeling and sea turtle watching. However, the weather was cloudy, so it was a bit chilly, and we couldn't play in the water. My husband enjoyed snorkeling by himself, though.
I recommend checking the tide schedule and making a reservation in advance since the water level changes with the tides. The shuttle bus was too cold due to the air conditioning, so please bring a warm outer layer. Also, I saw someone who got injured by bumping into coral, so I think it's best to stay away from the coral while snorkeling to enjoy it safely.
前から行ってみたかったサンドバーへ新婚旅行で行きました。
とても沢山のお客さんで船ではバーガーを作ってくれたり、シュノーケルや海ガメウォッチングなど楽しかったです。
ただ…天気が曇りだったので肌寒く海遊びができませんでした。
主人は一人でシュノーケル楽しんでましたが…
また潮の満ち引きで水位が変わるため、事前に調べて予約を取ることをお勧めします。
送迎のバスは冷房が効きすぎて寒いので厚手の羽織物を持参してください。
あとは珊瑚に足をぶつけてケガしていた人もいるので、シュノーケルする際は珊瑚に近づきすぎない様にすれば安全に楽しめると思います。
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/12/03 |
| Activity Date: | 2016/11/15 |
Reviewed by: セキグチ
The guides were very kind, and the explanations were very easy to understand. I was able to see sea turtles clearly, so I was very satisfied! However, due to the timing of my visit, there were no completely exposed sandy areas, and there was a problem with the meeting point where I was almost forgotten, which nearly caused me to miss the shuttle bus.
ガイドのみなさん、とても親切で、解説もとてもわかりやすかったです。ウミガメもしっかり観れたのでここは大満足!ただ、訪れたタイミングの問題で、完全に砂場が出ている場所がなかったのと、待ち合わせ場所で忘れられてしまい、あやうく乗り合いバスに乗れなくなりそうになった誘導の問題があった点が残念。
| Rating: | |
|---|---|
| Packages: | 午前プラン<2019年3月31日まで> |
| Attended as: | Couples |
| Posted on: | 2016/12/03 |
| Activity Date: | 2016/11/18 |
Reviewed by: Yuka
I was a bit anxious about participating with my 3-year-old and 7-year-old children, but we had a great time!
Since the reviews here were helpful, I wanted to write in detail as a thank you.
Check-in was at 8:30, so we arrived on time, but it turned out that the reception started at 8:30... arriving at 8:50 was totally fine.
The location is the beach at Outrigger Hotel. The nearby beaches are connected, so it seems fine to walk along the beach.
Everything was in English, but there were also Japanese instructions, so there were no issues. It didn't seem like they were saying anything too complicated.
The crew was kind and polite, so I had no worries. Plus, all of them were incredibly handsome. It was quite a treat for the eyes.
After setting sail, we arrived at the spot shortly after. We jumped right into the water. And immediately saw turtles! We spotted about four at once! One of the crew members stayed with our family and supported the kids, so we were able to enjoy it for a solid hour.
The kids got tired, so we got back on the boat, but it was cold during this season. It was also drizzling on and off, so warm clothing is essential. We brought two bath towels, a hoodie, and a light jacket, but having one more bath towel might have been better. Since we got wet, one towel for warmth would have been useful.
After that, we went sailing, which was super fast and felt like jumping! This was also very exciting.
Drinks were around $2 to $5. We could choose from beer, juice, and more. We paid after arriving, including tips.
In any case, we saw a lot of turtles! With the beautiful sea and the handsome crew, it was an incredibly fun experience! It wrapped up quickly in the morning, so I was satisfied with how we spent our time!
3歳と7歳の子供達を連れての参加だったので不安でしたが、とても楽しめました!
ここのクチコミが役に立ったのでお礼を込めて詳しく書きたいと思います。
チェックインは、0830だったので、間に合うように行きましたが、0830からの受付って事だったのですね…0850で全く問題無かったです。
場所は、アウトリガーホテルのビーチ。近辺のビーチは、繋がっているので、ビーチつたいに行っても問題なさそうです。
言葉は全て英語。案内は日本語もあるので、問題ありませんでした。
難しい事も言ってなさそう。
クルーも優しく、丁寧ですし、心配無かったです。そして全員がイケメンすぎる。
目の保養感半端ないです。
出航し、少ししたら、スポット到着。
すぐに海に入りました。
そしてすぐにカメさん!
4匹くらい一気に見れました!
家族に一人のクルーが付いてくれ、子供達をサポートしてくれたので、
しっかり1時間ほど楽しめました。
子供達が疲れたので船に上がりましたが、
この時期は寒い。
雨も降ったり止んだりなので、防寒は必須です。
我が家はバスタオル2枚、パーカー、羽織で行きましたが、バスタオルはもう一枚あった方が良かったかも。
濡れてしまうので、1枚防寒用に。
その後はセーリング、すごいスピードで、ジャンプするように!こちらも大興奮でした。
ドリンクは、2ドルから5ドルくらい。
ビール、ジュースなど選べました。支払いは到着後、チップと合わせて払いました。
とにかくカメさん沢山見れました!綺麗な海と、イケメンクルーで、最高に楽しかったです!
サクッと午前中で終わるので、時間の遣い方としても満足しました!
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2016/12/01 |
| Activity Date: | 2016/12/01 |
Reviewed by: もっさん
I was very fortunate to see a lot of dolphins, and it was a warm welcome. I also got to see sea turtles, which made me very satisfied. I would love to participate again if I have the chance.
運が良かったのかとてもたくさんのイルカを見られて大歓迎でした。ウミガメも見られて大満足です。機会があればまた参加したいです。
ALOHA! Mr. Mossan,
Thank you for participating in the Dolphin Middle School this time. We are glad to hear that you were able to see many dolphins and hope it has become a wonderful memory of your time in Hawaii. Please do join us again when you come back to Hawaii. All of our staff are looking forward to seeing you.
MAHALO!!
Dolphin Office
ALOHA ! もっさん様
この度はイルカ中学へご参加頂きましてありがとうございました。
たくさんイルカも見られたようでハワイでの素敵な思い出となってくだされば嬉しく思います。
またハワイへお越しの際はぜひご参加くださいませ。
スタッフ一同お待ちしております。
MAHALO !!
イルカオフィス
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2017年3月31日まで> |
| Attended as: | Couples |
| Posted on: | 2016/12/01 |
| Activity Date: | 2016/11/27 |
Reviewed by: ALOHA
Since it had been raining since morning, I thought there wouldn't be any fish, but I finally got to see a turtle that I had been longing to meet! It was so close that I was almost scared to touch it! I was really happy! (^^)
Dan-sensei was very good at Japanese, and we all laughed and had fun during the car ride there and back! (^^)
Next time I go to Hawaii, I want to join the tour of Hanauma Bay or a diving tour!
朝から雨が降っていたため、魚はいないかなと思っていたのですが、念願のカメに初めて会えました!
すごい近くにいて触れてしまいそうで怖いくらいでした!笑 すごい嬉しかったです(^^)
dan先生が日本語がとても上手で、行き帰りの車もみんなで笑って楽しかったです(^^)
またハワイに行く時はこちらのハナウマ湾のツアーもしくはダイビングのツアーに参加したいです!
Thank you for joining the tour with Blue Hawaii Divers. Although the weather was unfortunate, it was a very lucky day as we spotted one turtle off the backyard and another in the shallow area of the same backyard. We also saw a large moray eel swimming. Please consider joining our diving tour at Hanauma Bay next time. If the sea conditions are good, we will guide you along the beautiful route beyond the white buoy. We look forward to seeing you again. Thank you for sending the photos. Mahalo!!
この度はブルーハワイダイバースのツアーに来ていただきまして、ありがとうございます。残念なお天気ではありましたが、この日はバックヤードの沖に亀が1匹、同じバックヤードの浅い所にも亀が1匹いてくれてとてもラッキーな日でした。大きなウツボが泳いでいるのも見れましたね。是非次回はハナウマ湾のダイビングツアーにもご参加下さい。ダイビングでは海のコンディションが良ければ、白ブイを超えて沖の綺麗なルートをご案内させていただきますよ。またお会いできるのを楽しみにしています。お写真を送っていただきましてありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Families |
| Posted on: | 2016/11/30 |
| Activity Date: | 2016/11/23 |
Reviewed by: オオガミ グレン
The weather was nice, although a bit cold, but I borrowed a wetsuit, so I was glad I didn't get cold! I was able to see a lot of fish. Unfortunately, I didn't get to see any turtles (^ - ^;
I was able to safely snorkel because I could leave my valuables and belongings in the guide couple's locked box. Thank you very much.
お天気が良くちょっと寒かったのですがウエットスーツを借りましたので、
身体が冷えず良かったです!
たくさんのお魚を見ることが出来ました。
残念なことにカメさんには会えませんでした(^-^;
貴重品や持ち物などはガイドの御夫妻のカギ付ボックスに預かって頂けましたので
安心してシュノーケルが出来ました。
有難うございました。
Thank you for joining our snorkeling tour. Although it's always summer in Hawaii, the water temperature has been dropping recently, so many participants have been very pleased with the wetsuit rentals. It was a bit of a rough day with higher waves, but you all did very well. Unfortunately, we didn't see any sea turtles, but I believe you got to see a large ulua (giant trevally). We hope to show you sea turtles on your next visit to Hawaii, so please come back for a rematch! Also, the photos taken during snorkeling are available on the Blue Hawaii Divers Facebook page, so feel free to download any you would like from there. Thank you very much, and take care! Mahalo!
この度は私達のシュノーケリングツアーにご参加いただき、ありがとうございます。常夏のハワイですが最近は水温が下がってきましたので、ウェットスーツのレンタルは皆様にとても喜んでいただいております。この日はちょっと波が高い日でしたが、とても上手に出来ていましたね。残念ながら海亀には会えませんでしたが、大きなウルア(カスミアジ)は見ていただけたかと思います。是非またハワイにお越しの際には海亀をお見せできればと思っておりますので、リベンジにいらしてくださいね!!それとシュノーケリングの時に写したお写真はブルーハワイダイバースのフェイスブックで公開していますので、欲しいお写真はそこからどうぞご自由にダウンロードしてくださいね。本当にありがとうございました。お体に気をつけて!!Mahalo!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Solo Travelers |
| Posted on: | 2016/11/30 |
| Activity Date: | 2016/11/17 |
Reviewed by: KOI
I was initially anxious about my first trip to Hawaii, but the guide was truly wonderful and the best part of the experience. She was a cheerful and friendly Japanese female guide who taught us everything with great care. I was also very satisfied to encounter sea turtles! It seems that the guide also offers scuba diving tours, so I would definitely like to request her for my next visit.
初めてのハワイツアーで最初は不安でしたが、まずガイドさんが本当にいい人で最高でした。日本人の明るく気さくな女性ガイドさんで一から丁寧に教えてもらえました☆
海亀にも出会えて大満足でした☆
ガイドさんはスキューバダイビングのガイドもしていただけるみたいなんで、次回は是非指名でお願いしたいです♪
Thank you for joining the Blue Hawaii Divers tour yesterday! I am honored to receive such high praise!! We were able to see a turtle at Keyhole yesterday, and that was thanks to KOI for spotting it. Thank you for helping with my work. The two female guests who were with us were also very happy. It was a very friendly tour, and I enjoyed it as well. Please make sure to come for an experience dive next time you visit Hawaii. I look forward to seeing you again. Wishing you both happiness forever!!
昨日はブルーハワイダイバースのツアーにご参加いただきまして、ありがとうございます!こんなに褒めていただけて光栄です!!昨日はキーホールで亀に会うことができたのですが、これはKOIさんが見つけてくれたんですよね。私の仕事を助けていただいてありがとうございました。ご一緒していたお二人の女性客の方も大喜びでしたね。とても和気あいあいとしたツアーで、私も楽しかったです。またハワイにお越しの際には今度は是非体験ダイビングに来てくださいね。またお会いできるのをお待ちしています。いつまでもお二人でお幸せに!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Couples |
| Posted on: | 2016/11/29 |
| Activity Date: | 2016/11/28 |
Reviewed by: kirk
Perfect way to spend an afternoon in Waikiki! The Catamaran was fun by itself, but then snorkeling with the Turtles made it even that much better. When we decide to travel to Hawaii again, we will definitely do this trip again. Great value for the money.
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2016/11/28 |
| Activity Date: | 2016/11/05 |
Reviewed by: くまもん
It was a windy day, so it was difficult to go out to the open sea, and we ended up snorkeling in the shallows. However, thanks to Mr. Dan's accurate guidance, we were able to see sea turtles about four times! Hanauma Bay has high transparency, and we were able to see many other fish as well, so I recommend this place for snorkeling!
風の強い日だったので、沖の方まで行くことが難しく浅瀬でのシュノーケリングになりましたが、ダン先生の的確なポイントでうみがめちゃんを4回くらい見ることができました!ハナウマ湾は透明度が高く、他にもたくさんのお魚が見れたので、シュノーケリング目的でしたらここをお勧めします!
Thank you for joining the tour with Blue Hawaii Divers. Recently, Hawaii has been experiencing strong winds, which have created some wave conditions. However, it’s during rougher conditions that sea turtles tend to come closer in, increasing your chances of seeing them! On this day, we were able to see multiple turtles both in the morning and afternoon. You can also observe various types of fish, so please consider joining our tour again when you visit Hawaii! If you’re interested, feel free to try out experience diving as well. Thank you! Mahalo!!
この度はブルーハワイダイバースのツアーに来ていただき、ありがとうございます。ここ最近のハワイは風が強く、そのために波もちょっとあったりのコンディションとなっています。ですが、このように沖が荒れている時の方がウミガメはインサイドに入ってきてくれますので、カメ会える確率は上がるんですよ!!この日は午前も午後も複数の亀さんが見れました。いろんな種類のお魚も観察できますので、是非またハワイにお越しの際には私達のツアーに来てくださいね!もし良ければ、体験ダイビングにも挑戦してみてください。ありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Couples |
| Posted on: | 2016/11/28 |
| Activity Date: | 2016/11/23 |
Reviewed by: マリマリ
I joined this tour dreaming of beautiful sandy beaches on my first trip to Hawaii. However, due to strong winds, slightly high waves, and high tide, we couldn't see the sandbar at all. While I understand that the strong winds and high waves, along with poor water clarity, are due to the weather, I wish they had announced the high tide in advance since that is something that can be known beforehand. I was imagining a beautiful sandy beach, so I was very disappointed.
初めてのハワイで素敵な砂浜を夢見てこのツアーに参加しました。しかし、風が強く、波も少し高く、満ち潮だった為サンドバーは全く見れませんでした。風が強く、波も高くなり、海の透明度が悪いのは天候なので仕方ありませんが、満ち潮は事前に分かることなのでアナウンスしてもらいたかったです。綺麗な砂浜を想像していたので、非常にガッカリしました。
Thank you very much for participating in the tour.
However, we sincerely apologize for not being able to provide the service you expected due to the bad weather on the day of the tour.
The water level at the sandbar varies significantly between high tide and low tide, so there may be times when the beach is not visible due to the tides. We would appreciate your understanding in this matter. We have posted a website on the tour page where you can check the tide conditions in advance, so please refer to it if you have the opportunity to participate again.
Thank you very much for your valuable feedback despite your busy schedule.
We appreciate your understanding.
VELTRA Customer Support Team
この度はツアーにご参加いただき、誠にありがとうございました。
しかしながら、当日は悪天候となりご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
サンドバーの水位は満潮と干潮で大きく異なりますので、潮の満ち引きの関係上砂浜が見えない場合もございますこと、ご理解いただけますと幸いです。事前に潮の状況を確認いただけるサイトをツアーページ上に掲載しておりますので、参加いただく機会がございましたらご参照ください。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
何卒よろしくお願いします。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/11/28 |
| Activity Date: | 2016/11/25 |
Reviewed by: Cari
What a great experience. They picked me and my son up at our hotel and drove maybe 15-20 minutes. very nice catamaran and they had all the gear we needed. The water was clear and we saw some turtles and fish. I would definitely do this again and my son loved it too!
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Sail (May-Nov) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/11/27 |
| Activity Date: | 2016/11/06 |
Reviewed by: Mary
The tour was great but just one thing; they don't have prescription boggles.
I was trying to buy or rent them,
but the website said there are a few of them and a person who called for a confirmation a day before the tour said the same thing, so I didn't bring them.
It turned out they don't carry them anymore.
That was kinda annoying.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/11/26 |
| Activity Date: | 2016/11/23 |
Reviewed by: あめお
I think this tour is quite affected by the weather. It was a day with heavy rain and strong winds, to the point where I wondered if such weather even occurs in Hawaii, but the tour went ahead. On the bus ride there, the intensity of the rain had everyone’s spirits low. Such days might be rare, but the water was cold, and the sandbar was submerged and not visible, making me feel like I wanted my money back. Additionally, the hamburgers being prepared on the boat were terrible for the price we paid.
このツアーは天気にかなり左右されると思います。ハワイでもこんな天気があるのかというぐらいに大雨で風の強い日でしたが、ツアーは決行されました。行きのバスの中はあまりの雨の強さに、参加者の皆さんのテンションも低めでした。こんな日は珍しいのかもしれませんが、水も冷たく、サンドバーも水の中に沈んで見えず、お金を返して欲しい気分になりました。またハンバーガーも船内で作っていてこの値段でこの食事?というぐらいに酷いものでした。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.
On the day of the tour, the weather was poor, and it was very disappointing that you could not fully enjoy the experience due to the cold wind and water. While bad weather has an impact, please understand that the water level at the sandbar varies significantly between high and low tide, which may result in the beach being not visible.
Thank you for taking the time to provide your valuable feedback.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日は天候が悪く、風も水も冷たい状態でのツアーでしたので、十分にお楽しみいただけず、大変残念に思います。
悪天候も影響いたしますが、サンドバーの水位は満潮と干潮で大きく異なりますので、潮の満ち引きの関係上砂浜が見えない場合もございますことご理解いただけますと幸いです。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Friends |
| Posted on: | 2016/11/24 |
| Activity Date: | 2016/11/21 |
Reviewed by: acoo
It was disappointing that we couldn't see the beautiful scenery due to the cloudy weather during the rainy season. However, we did see sea turtles!! After snorkeling, when we returned to the boat, it started to rain and it got cold, so it might be a good idea to have about two bath towels when the weather is bad. The guide was very cheerful, which was great.
雨季の為曇で良い景色というのがみられず残念。
でも、海亀はみれました!!
シュノーケルした後船に戻ったあと雨が降り出して寒くて凍えましたので、天気悪いときはバスタオル2枚くらいあった方がよいかも。
ガイドの方がとても明るくてよかったです。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Friends |
| Posted on: | 2016/11/24 |
| Activity Date: | 2016/11/21 |
Reviewed by: Park YAMADA
I was very surprised that two large buses came to pick us up from the hotel (with pickups at two locations). This tour is really popular!
The boat staff were cheerful and kept the conversation lively, making it enjoyable. There were moments when it got a bit cloudy, which darkened the blue of the sea, but overall, we enjoyed truly wonderful scenery under mostly clear skies. The water was about waist-deep, so next time I want to go when the sandbar is fully exposed.
We were served sandwiches with ham and cheese as a light snack, which satisfied our empty stomachs. It was also nice to have warm tea, which was appreciated after getting chilly from the sea.
On the way back, there was a small incident where the number of people didn't match, causing a delay in departure. I think it would be better to manage the buses carefully with a roster when there are multiple buses. With so many people, there are various individuals involved. Honestly, I was a bit anxious since I had another schedule to keep.
2016年11月14日参加
ホテルに迎えに来たのが大型バス二台(ホテル二カ所でピックアップ)ということに大変驚きました。
本当に人気のあるツアーなんですね。
ボートのスタッフのみなさん陽気で、トークも軽快に楽しませてくれました。
時折曇ったりすると、海の青が少し暗くなり残念な時もありましたが、概ね晴天で本当に素晴らしい景観を楽しみました。
海水が腰の位置くらいまであったので、次に行く時は完全にサンドバーが出る時期を狙って行きたいと思いました。
ハムとチーズの入ったサンドイッチが軽食として出され、空いた小腹を満たしてくれました。
温かい紅茶もいただけて、海で冷えた体にありがたかったです。
帰りのバス、なぜか人数が合わずしばらく出発できないという小事件がありましたので、バスが複数台になるときには、乗せたバスを名簿でしっかり管理された方が良いのではないでしょうか。あれだけの人数、いろんな方々がいらっしゃいますから。
正直、次の予定が入っていたので内心気が気ではありませんでした。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/11/21 |
| Activity Date: | 2016/11/14 |
Reviewed by: あやか
I was impressed by the beautiful sea. I was able to spend more time snorkeling than I had expected, and it was fun. The hamburger was juicy and delicious, so I'm glad I participated. However, I did feel anxious because I was late for the meeting time and had trouble finding the person listed. Well, all's well that ends well.
綺麗な海に感動しました。シュノーケリングも思っていた以上に時間をとってもらえて、楽しかったです。ハンバーガーもジューシーで美味しかったですし、参加してよかったです。ただ、集合時に時間が過ぎていた上になかなか記載されている人を見つけられず、不安にはなりました。まぁ終わりよければすべてよし。
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/11/21 |
| Activity Date: | 2016/11/18 |
Reviewed by: 2gualoha
This time, I participated in a sandbar tour. On the way to Kaneohe Bay, the bus broke down on the highway, and we had to wait quite a while for another bus to arrive. I understand that such mishaps can happen, but there was no apology offered, and eventually, the guide's expression and attitude clearly showed that they were in a bad mood. It was truly unacceptable.
What surprised me was that they only smiled when talking about tips and then offered an apology. I was just left speechless. I have participated in various tours before, but this was the first time I experienced such behavior and attitude. It was disappointing, especially since it was a wonderful tour.
今回、サンドバーのツアーに参加しました。カネオヘ湾へ向かっている途中、ハイウェイでバスが故障し、べつのバスが来るまでにかなり待ちました。このようなハプニングはあってもしかたがない事とは思いますが、申し訳ないと言う謝罪もなく、しまいにはあからさまに機嫌が悪くなっている表情と態度。本当に有り得ませんでした。
そして、びっくりしたのがチップの話をする時だけ笑顔になり、謝罪をした事です。
ただ呆れるばかりでしたね。
今までも色々なツアーに参加していますが、このような対応や態度をされたのは初めてです。
せっかくの素敵なツアーなのに、残念でした。
Thank you very much for participating in the tour.
However, we sincerely apologize for the inconvenience caused by the bus breakdown. We are also truly sorry for the additional discomfort caused by our staff's response.
Upon checking with the local operating company about the situation on the day of the tour, we learned that there was an issue with the bus engine, which required us to stop the bus midway and transfer you to a different bus. You had to wait for about 25 minutes for the other bus, and we adjusted the tour time accordingly. We deeply regret the inconvenience caused during your much-anticipated trip, and we apologize for the insufficient explanation and apology.
We take your feedback seriously and, together with the operating company, will strive to improve our services in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながらバスの故障により、ご迷惑をおかけしたこと深くお詫び申し上げます。また、スタッフの対応により、さらに不快な気持ちにさせてしまい、誠に申し訳ございませんでした。
現地催行会社に当日の状況を確認させていただきましたところ、バスのエンジンに問題があったため、バスを途中で止め、お客様には違うバスにお乗り換えいただいたとのことでした。別のバスを25分ほどお待ちいただいたため、ツアー時間もその分調整させていただきましたが、せっかく楽しみにされていたご旅行中にご迷惑をおかけたうえにご説明・謝罪の言葉も足りず、誠に申し訳ございませんでした。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Friends |
| Posted on: | 2016/11/20 |
| Activity Date: | 2016/10/28 |
Reviewed by: M***bu
That day was a rainy day. We were very cold. So, a weather condition was too bad. A sea was a high water, not clean. We could not meet such a blue sea and white sands. The staffs were kindness and supportive. I don't recommend so much.
Warm Aloha,
Thank you very much for taking the time to post about your experience, your feedback has been shared with the activity provider and we regret to hear that the weather was not great on the day of your tour. Thank you for the opportunity to serve you on your vacation, we hope your Hawaii vacation will still be a memory to remember to make you want to come back and visit us again.
Mahalo Nui Loa,
VELTRA Customer Support
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2016/11/19 |
| Activity Date: | 2016/10/24 |
Reviewed by: かおり
This is my second time participating in a tour where you can see dolphins up close! I was thrilled to see the dolphins swimming nearby again. The spam onigiri and cheese for lunch were delicious as well. If you are prone to seasickness, taking motion sickness medication is a must.
イルカを間近で見る事が出来るツアーで2回目の参加です!やはりイルカが近くを泳いでくれて感激でした。お昼のスパムおにぎり、チーズもおいしかったです。
船酔いする方は酔い止め必須です。
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2017年3月31日まで> |
| Attended as: | Friends |
| Posted on: | 2016/11/19 |
| Activity Date: | 2016/10/22 |
Reviewed by: かちゃーん
We arrived at the yacht harbor in about an hour with the cheerful guidance of a local uncle on the shuttle bus. Since there were many participants, we split into two boats to head to the sandbar. It was just before noon, and the sandbar was shallower than I expected, with the water reaching about waist height. There, we were also able to practice for the upcoming snorkeling. The light snack of hamburgers was delicious. We spotted a sea turtle swimming in the distance, but we couldn't get a good look at it.
After that, we moved to snorkeling. There were many fish swimming near the coral reef. On the way back, it was cold. I recommend borrowing a bath towel from the hotel.
迎えのバスの中では陽気なロコのおじさんのガイドで約1時間ほどでヨットハーバーに着きました。参加人数が多かったので2隻に分かれてサンドバーへ向かいました。時刻がお昼前だったこともあり、サンドバーは思っていたよりも浅くなくおへその位置くらいの深さでした。そこでは次に向かうシュノーケリングの練習もできました。軽食のハンバーガーはおいしかったです。ウミガメは遠くのほうで泳いでいるのが発見されましたが私たちは姿を確認することができませんでした。
場所が変わってシュノーケリング。サンゴ礁の近くには魚がたくさんい泳いでいました。
帰りは寒かったです。ホテルからバスタオル借りていくことをお勧めします。
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/11/19 |
| Activity Date: | 2016/09/23 |
Reviewed by: Dan
Great time! Very professional staff and amazing experience! Would recommend again!
| Rating: | |
|---|---|
| Packages: | Shore Bird Lunch Buffet (12pm) & Morning Snorkel Package |
| Attended as: | Couples |
| Posted on: | 2016/11/19 |
| Activity Date: | 2016/11/12 |
Reviewed by: ホークマン
I was able to fully enjoy the beautiful sea. The staff were fun and friendly, and the hamburgers on the boat were delicious. We were also able to see sea turtles, which excited the kids.
I forgot my sunglasses on the return bus. I don't speak any English, and I was told by the Japanese tour company that lost items would definitely not be returned, which was shocking. However, they delivered them to my hotel, and when I got them back the next day, I was very moved. I am very grateful for the thoughtfulness of everyone at All Hawaii Cruises. Including the sunglasses incident, it became a wonderful memory of my time in Hawaii.
きれいな海を満喫できました。
スタッフの皆さんも楽しくフレンドリーで船の上でのハンバーガーもおいしかったです。
また海ガメもちゃんと見る事ができて、子供は興奮していました。
帰りの専用バスにサングラスを忘れてしまいました。英語は全くダメで、落とし物は絶対帰ってこないと日本のツアー会社の人に言われておりショックでしたが、
ホテルまで届けて頂けており、翌日手元に戻ってきた時には大変感動しました。
オールハワイクルーズの皆さんの心使いに大変感謝しております。
サングラスの件も含め大変いいハワイでの思い出となりました。
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2016/11/18 |
| Activity Date: | 2016/11/14 |
Reviewed by: T.I
I was anxious about my first trip to Hawaii, but the instructors spoke Japanese and, above all, they taught us with great care, making it a fulfilling experience. I definitely want to sign up here again next time.
初めてのハワイで不安でしたが、日本語が話せるイントラクターの方々でしたし、そしてなにより丁寧に教えてくださり、充実した時間となりました。次も是非こちらで申し込みたいと思いました。
Thank you for joining the tour with Blue Hawaii Divers. We strive to ensure that both first-time visitors to Hawaii and returning customers can fully enjoy the natural beauty of Hanauma Bay. We look forward to seeing you again on our tours during your next stay in Hawaii. If you are also interested in diving, we offer experience diving tours at Hanauma Bay, which we highly recommend!
Thank you very much. Mahalo!!
この度はブルーハワイダイバースのツアーにお越しいただき、ありがとうございます。初めてのハワイご旅行の方にも、リピーターのお客様にもハナウマ湾の自然を存分に楽しんでいただけるようにと毎回頑張っております。またハワイにご滞在の時にはツアーでお会いできるのを楽しみにしております。もしもダイビングにも興味がありましたら、私達はハナウマ湾にて体験ダイビングツアーも開催していますので、こちらの方もオススメです!!
本当にありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Couples |
| Posted on: | 2016/11/18 |
| Activity Date: | 2016/11/14 |
Reviewed by: たまねぎ
In November, the sun can be hidden by clouds and the wind can make it feel chilly, so it's a good idea to bring a larger bath towel. The water is warm. I was impressed by the beautiful blue that stretches endlessly.
During this trip, there were times when the wind and waves were strong, and I couldn't see many fish while snorkeling, but the staff were very accommodating and it was fun to have them play the guitar and sing on the boat.
11月は太陽が雲で隠れて風が吹くと肌寒いので、大きめのバスタオルを持参した方がいいです。海の中は温かいです。どこまでも続く綺麗な青で感激しました。
今回、風と波が強い時間があり、シュノーケルの際、あまり魚を見る事ができませんでしたが、スタッフの方の対応がよく、ギターを弾きながら船の上で唄ってくれたりして楽しかったです。
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/11/17 |
| Activity Date: | 2016/11/15 |
Reviewed by: KUU
I participated at my mother's request. I was able to see dolphins and sea turtles up close, and it was very healing. This is one of my fun memories from Hawaii, thank you.
母の希望で参加しました。
イルカとウミガメを間近で見ることができて、癒されました。
ハワイの楽しい思い出の一つです、ありがとうございました。
Aloha! Kuu,
Thank you for participating in the Dolphin Middle School.
It seems you had a wonderful time with your mother, and we are grateful to Professor Kame, the Dolphin Teacher!
Please join us again when you come to Hawaii.
All of our staff are looking forward to seeing you!
Mahalo!
Dolphin Office
ALOHA ! KUU様
この度はイルカ中学へのご参加ありがとうございました。
お母様と楽しい時間を過ごしていただけたようでイルカ先生カメ大教授に感謝です!
またハワイへお越しの際はぜひご参加くださいませ。
スタッフ一同お待ちしております!
MAHALO !
イルカオフィス
| Rating: | |
|---|---|
| Packages: | おすすめプラン<2017年3月31日まで> |
| Attended as: | Families |
| Posted on: | 2016/11/14 |
| Activity Date: | 2016/10/20 |
Reviewed by: Marie
An amazing experience made possible by an outstanding company. They are professional, attentive and kind. Highly recommend!!!
Thank you Marie, glad you enjoyed. Hope we see you again.
Dan and Chieko.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2016/11/13 |
| Activity Date: | 2016/11/10 |
Reviewed by: たくさん
I wanted to go snorkeling in the Angel's Sea, so I booked this tour. When it was time for the pickup, no one came to get me. I was told to call if they didn't arrive after 10 minutes, so I was thinking I should call soon when they finally showed up. It was a large bus, so maybe one reason for the delay was that it couldn't enter the pickup area? Once I got on the bus, it was filled with foreigners. Furthermore, the guide was speaking in English. I thought there would be a Japanese guide?? I felt quite anxious.
However, when it was time to board the boat, we were able to separate into a group of Japanese and another group. On the boat for the Japanese group, there was a Japanese guide, so I felt relieved. Our guide, YUKIKO, was funny, kind, and absolutely amazing. Thank you so much for taking so many pictures!
The sandbar was truly beautiful, like something out of a painting, with a stunning shallow sea spread out before us. I brought a float, but it might not have been necessary here since the water didn't even reach my chest at its deepest. After that, we went further out to snorkel. There were so many fish and the sea was beautiful. For lunch, we had hamburgers. There was also beer available for an extra charge on the boat.
Since it was a boat, the restroom situation was unfortunately what it was. But our guide, YUKIKO, made it enjoyable, and it was a very memorable and fun tour.
天使の海でシュノーケルがしたくて、このツアーを予約。
ピックアップの時間になってもお迎えが来ない。10分経っても来なかったら電話をとなっていたので、そろそろ電話してみないとと思っていたらやっと来た。大型バスだったので、ピックアップ場所に入ることができなかったのも遅れた原因の一つですかね? バスに乗ると外人ばかり。さらにはガイドさんも英語でしゃべってるぅ。日本語ガイドなはず?? かなりの不安感。
でも船に乗るときに、日本人のみとそれ以外に分かれて乗船でき、日本人のみの船には日本人のガイドさんもいたのでホッとしました。おもしろくてやさしくてサイコーなガイドのYUKIKOさん。たくさん写真撮ってくれてどうもありがとう。
サンドバーは本当絵のような写真のようなキレイな浅瀬の海が広がっていました。浮き輪持って行ったけど、ここでは必要なかったかも。深くても胸までいかないくらいだったから。その後もっと沖へ行って、シュノーケル。たっくさんのお魚とキレイな海。ランチにはハンバーガーもいただきました。船内ではビールも別料金ではありましたけど飲めました。
船なのでお手洗いが残念なのは仕方ない。。ガイドのYUKIKOさんが楽しませてくれて、とっても思い出に残る楽しいツアーでした。
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2016/11/13 |
| Activity Date: | 2016/11/03 |
Reviewed by: やしこ
Based on the experience information, I chose this tour and was very satisfied as well. The sense of security was different compared to when I participated in an English-only tour! I was able to focus on snorkeling. I also appreciated the availability of wetsuit rentals on the day.
体験談情報から、このツアーを選び、同じく大満足でした。
英語のみのツアーに参加した時と安心感が違います!シュノーケルに集中できました。
ウエットスーツの当日貸し対応もありがたかったです。
Dear Yashiko, thank you for participating in the Blue Hawaii Divers tour. We are really glad to hear that you enjoyed it!
Around late October, the water temperature at Hanauma has started to drop a bit. Recently, we have seen an increase in requests for wetsuits, so we are bringing a few extra suits for rental on the day. However, if you want to ensure you get one, please make a reservation in advance and let us know your height and weight so we can prepare the right size for you.
Wetsuits are highly recommended during the cold winter months! We all look forward to your repeat visit when you come back to Hawaii.
Thank you. Mahalo!!
やしこ様、この度はブルーハワイダイバースのツアーにご参加いただき、ありがとうございます。とても楽しんでいただけたようで、本当に良かったです!!
10月後半あたりからハナウマの水温もちょっと下がってきています。最近はウェットスーツのご希望が増えてきていますので、当日レンタルも出来るように少し多めにスーツを持って行っております。ですが、確実に借りたい場合には事前にご予約いただき、身長と体重を教えていただければ丁度良いサイズをご用意させていただきます。
冬の寒い時期にはウェットスーツはおすすめですよ!!
またハワイにお越しの際にはぜひリピートしていただけたらとスタッフ一同、楽しみにお待ちしています。
ありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 7:00スタート |
| Attended as: | Couples |
| Posted on: | 2016/11/13 |
| Activity Date: | 2016/10/24 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Aloha! This is Captain Bruce's Paradise of the Sea Tour. Thank you very much for participating in the tour the other day.
I am truly glad to hear that you were able to encounter the lucky sea turtle. I sincerely apologize for any concerns caused regarding the bus on that day.
We will strive to improve our services even further, so we hope you will visit Paradise of the Sea again when you come back to Hawaii.
We look forward to your next visit and hope you encounter an even more beautiful sandbar! We, along with the sea turtles, are waiting for you, Sekiguchi. Mahalo!
アロハ!キャプテンブルース天国の海ツアーです。先日はツアーにご参加頂きありがとうございました。
幸運のウミガメにも遭遇出来たとのことで本当に嬉しく思います。当日バスの件でご心配をおかけしたようで本当に申し訳ありませんでした。
今後より一層サービス向上に努めて行きたいと思いますので、またハワイにお越しの際も天国の海に遊びにきて頂けませんか?
次回はより美しいサンドバーと遭遇して頂けますように!セキグチ様のお越しをウミガメとともにお待ちしております。マハロ!