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Oahu
The driver was very kind and courteous. I liked the fact that he communicated with me about the travel time and that he had other passengers to pick up. Communication is key! We had good conversations along the drive which made the ride more enjoyable. Even though he talked to me along the drive, he never took his eyes off the road. I could tell that he was a careful driver. I appreciated that! Thank you!
If ever you go to Hawaii this is a must to be able to have the whole Hawaiian experience it’s a beautiful process and an amazing experience to just always remember after all it’s one thing Hawaii is known for so give it a try I don’t think you’ll be disappointed.......
Very polite and experienced and told where things were as we passed them I was straight up sick be he was a very safe driver
Driver was on time polite and efficient. What else is needed. Already booking return trip for the family,,.......
Fully recommend this service. I used this company from the airport to my hotel and then back to the airport at the end of my vacation. Booking was easy, drivers were great and the cost was far lower than an Uber or cab.
I changed my initial reservation and received a confirmation email and voucher, but on the day of the service, the shuttle did not arrive even after 10 minutes. After waiting for 15 minutes, I had the hotel staff call for me. After about 30 minutes of conversation, they finally arranged for it. In the end, the shuttle arrived an hour late. I was able to check in and make my flight, but I will think twice about using this service in the future.
当初の予約を変更し、確認のメールもバウチャーも届いていたのですが、当日は10分経っても来ず、15分待ってホテルの人に電話してもらいました。30分ほど話してもらってやっと手配してもらえることになりました。結局1時間遅れでシャトルバスが来ました。チェックイン、フライトには間に合いましたが、今後の利用は少し考えてしまいます。
We apologize for the inconvenience, and we will process the refund through Veltra.
お客様、ご迷惑おかけいたしました。ベルトラ様を通じて返金をさせていただきます。
Translated by OpenAI
The airport desk was also prominent, and the participants' names were written and posted, so it was easy to identify. The bus arrived quickly, and we were able to go to the hotel without any waiting time.
空港のデスクも目立ってて、参加者の名前が書いて貼ってあったのですぐにわかりました。バスもすぐに来て待ち時間なくホテルへ行くことができました。
Translated by OpenAI
We wouldn't use any other airport shuttle service. Always consistent and timely.
I had a hard time finding the reception area. The location had changed due to COVID. If there were a larger sign and information in Japanese, it would have been easier to navigate.
受付場所がわからなくて､苦労した。
コロナで場所が変わっていた。
もう少し､大きな看板と日本語の案内があると､迷わずにすみそうです。
Translated by OpenAI
Amazing service, fast efficient and convenient
Highly recommend
Arrived safely in Honolulu.
Immediately opened the reservation screen and took the waiting bus straight to the hotel!
No time wasted, heading to Waikiki.
Comfortable in the air-conditioned bus!
I always rely on this transportation service.
I can enjoy Hawaii with peace of mind.
無事ホノルル到着。
すぐ、予約してある画面を開き、待機しているバスで、ホテルへ直行！
時間のロスなく、ワイキキへ。
冷房がらきいたバスで、快適！
毎回、こちらに送迎を頼んでます。
安心して、ハワイを楽しめます。
Translated by OpenAI
Prompt pick up to and from the airport to the hotel and the driver was very informative and polite. Would recommend and will always use this service every time I visit Waikiki
I used the shuttle bus from the hotel to the airport on May 9, 2022. The shuttle bus arrived at the hotel (Sheraton Princess Kaiulani Hotel) almost on time. Saying goodbye to the city of Waikiki, we headed to the airport. It's reasonable and convenient.
２０２２年５月９日にホテルから空港まで利用しました。
シャトルバスはホテル（シェラトン・プリンセスカイウラニ ホテル）にはほぼ時間通りに到着。
ワイキキの街に別れを惜しみつつ空港へ。
リーズナブルで便利です。
Translated by OpenAI
I used the service from the airport to the hotel on April 30, 2022.
As soon as you exit through the group exit, there is a counter for check-in.
They also spoke Japanese.
We departed with about ten people on board.
We were the only Japanese, and no one else was wearing a mask.
We were staying at the Moana Surfrider Hotel, but we stopped at about five hotels in Waikiki before arriving at our hotel later on.
In our case, it wasn't a rushed trip, but if you're short on time, a taxi would definitely be the way to go.
２０２２年４月３０日に空港からホテルまで利用しました。
団体用出口から出るとすぐにカウンターがあり、チェックインします。
日本語も通じました。
約１０名を乗せて出発。
日本人は私達だけで、他にマスクをつけている人は誰もいませんでした。
私達はモアナサーフライダーホテルに宿泊だったのですが、
ワイキキのホテルを５件ほど廻って、同ホテルには後のほうで到着。
私達の場合は急ぐ旅ではなかったのですが、
時間に余裕がない場合は、やはりタクシーになりますね。
Translated by OpenAI
I have used this service many times, but once again, they did not come to pick me up on time. After waiting for 10 minutes, I called, and in the end, we departed 20 minutes late.
They have only arrived on time for me once.
Every time is filled with anxiety, so I can't really recommend it.
今まで何回も利用させていただきましたか、やはり今回も時間通りにPick upしに来てもらえず、10分過ぎても来ないので電話をし、結局20分後に出発になりました。
今まで時間通りに迎えに来てもらえたのは、1回だけです。
毎回ハラハラドキドキなので、余りお勧め出来ません。
Translated by OpenAI
Thank you for the hassle free pickup from the airport and also taking us back to the airport at the end of our holiday. Will definitely use your company again! Transport was clean, driver very helpful.
A great shuttle service! Nice and easy! The drivers were friendly, and came to and from the airport on time.
I was happy that I could use it early in the morning.
There was no one who spoke Japanese, but my limited English was more than enough.
I would like to use it again!
早朝にもかかわらず利用できたのがうれしかったです。
日本語をしゃべれるかたはいませんが、つたない英語でも十分大丈夫でした。
また利用したいです！
Translated by OpenAI
This time, I applied for the HIS shuttle bus through Veltora for the first time. Until now, I had used a certain well-known shuttle bus service. The price was affordable, and the service was efficient. I will definitely use it again!
今回、初めてHISのシャトルバスをveltoraさんから申込しました。今までは某有名な別シャトルバスでした。料金が安くて、テキパキしてました。リピ確実です！
Translated by OpenAI
They arrived right on time to pick me up. They drove safely and handled the luggage with care. It's definitely more expensive compared to a city bus, but it's reassuring.
きっちり時間通りに迎えに来て下さいました。
安全運転で荷物の取り扱いも丁寧でした。
路線バスに比べたら大分お高めではありますが、安心ですね。
Translated by OpenAI
The meeting point was at a small yellow mobile counter located diagonally to the right after exiting the group exit of the airport. I found it a bit difficult to locate and ended up passing by it. My name was written on that counter.
空港の団体出口を出て右斜め前あたりの黄色い小さい移動式カウンター？のようなところが集合場所でした。
自分には少しわかりにくく、素通りして先まで行ってしまいました。
そのカウンターに自分の名前が書いてありました。
Translated by OpenAI
I love Driver. Hope to see her when I return to Airport.
The person delivering the lei was super nice and even offered to take our photo! I thought it was a cool experience to land in Hawaii and receive leis. I think if it is your first time visiting or you’re coming for a special occasion that it is worth getting one!
I arrived about 7 or 8 minutes late from the pickup time, but I think it's understandable given the traffic conditions. The driver helped us with our luggage, which was very helpful. There was plenty of space in the larger vehicle since there were about four groups, including us. We first stopped at Terminal 1 for Hawaiian Airlines and then at Terminal 2 for Japan Airlines. Since we had a little extra time, we were able to head to check-in and security without feeling rushed. Thank you very much.
ピックアップ時間から7、8分遅れて到着でしたが、交通事情などもあるので仕方ないかなと思います。
ドライバーさんが荷物を乗せるのを手伝ってくださり助かりました。
大きめの車に私たちを含めて4組くらいだったので、余裕がありました。最初はハワイアン航空などのターミナル1で停まり、その後に日本航空などのターミナル2に停まりました。
時間も少し余裕があったので、チェックインや保安検査に焦ることなく向かうことができました。
ありがとうございました。
Translated by OpenAI
There was a kiosk right outside the arrival gate, and I was able to check in by giving my name. Since there was also a Japanese staff member, I felt reassured.
I waited for a bit on a nearby bench, and then got into the car. They helped me with putting my suitcase in, and since we were going to several hotels, I was able to head to the hotel comfortably even with a lot of luggage.
到着口から出たところにキオスクがあり、名前を伝えるとチェックインできました。日本人のスタッフさんもいらっしゃったので、安心できると思います。
近くのベンチで少し待ち、そこから車に乗り込みました。スーツケースを入れるのを手伝っていただき、あとは何件かホテルを回っていく流れだったので、荷物が多くても安心してホテルまで向かうことができました。
Translated by OpenAI
Arrived 5 minutes late, but it was almost on time. Unfortunately, it was fully booked, so the three of us had to sit separately. I was a bit surprised to see people sitting next to strangers and some without masks during this time; there seems to be a bit of a relaxation in caution! This isn't the tour company's responsibility, but they did store our luggage neatly on the shelves in the vehicle, which was reassuring.
5分遅れで到着、ほぼ時間通りでした、
あいにくの満席で3人利用でバラバラに座る事になりました、この時期に知らない人の隣やマスク無しの人も見受けられ少しびっくりしました、気の緩みがどうしてもあるのでしょう！これはツアー会社の責任ではありませんが、
荷物も車内の棚に並べて収納してくれるので重ねられず安心でした、
Translated by OpenAI
The bus arrived 20 minutes after the scheduled pickup time. It mentioned to call the number listed on the voucher if it didn't arrive after 15 minutes, but I was told that the number is no longer in use. Although I arrived safely, I was a bit anxious at the end of my trip. Please correct the contact information immediately.
ピックアップ予定時間の20分後にバスが到着しました。15分経っても来ない場合はバウチャー記載の番号に電話してとありしましたが、現在使われておりませんと言われます。無事到着しましたが、旅の最後に少しヒヤヒヤしました。連絡先の間違いは、直ちに修正して下さい。
Translated by OpenAI
This was a great surprise to welcome my parents to Hawaii for their 52nd anniversary. The greeter was holding a pleasant sign with their names that wished them Happy Anniversary. He was very polite and took a group photos for us with our phones. It was a fabulous old fashioned way to welcome my parents to the Islands!
The drivers were friendly, courteous and professional.
Easy process, quick and convenient. Easy to find bus and girls outside baggage area. Will definitely book again on next trip
