Reviewed by: あゆ
I boarded three times before the COVID-19 pandemic. The atmosphere was nice, and there were staff members who could speak Japanese. I was really looking forward to this trip to Hawaii after a long time, but the staff prioritized foreign guests and were not friendly towards Japanese guests. The drinks I ordered took over 30 minutes to arrive, and they didn't even ask if I wanted a refill on the bread. The only saving grace was the beautiful fireworks from Hilton. Overall, I'm just disappointed.
コロナ禍前に3回乗船しました。
雰囲気も良く、日本語も出来るスタッフもいました。今回久しぶりのハワイでとっても楽しみにしてましたが、スタッフは外人のゲストファーストで、日本人には愛想無し。頼んだドリンクは30分以上来ない。パンのおかわりさえ聞かない。唯一ヒルトンの花火が綺麗だった事が救い。
とにかく残念の一言
| Rating: | |
|---|---|
| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/18 |
| Activity Date: | 2024/10/25 |
Reviewed by: Sue B.
From beginning to end this was a wonderful experience! The entertainment and the food were exceptional, as was the hospitality. I highly recommend this event.
Purchase the gold circle experience! It was worth the money
| Rating: | |
|---|---|
| Packages: | Golden Circle Package: Standard Seating, One Drink & Lei Greeting |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/11/15 |
Reviewed by: Rob
Even thought we couldn’t go snorkeling due to weather, the sail was great.
| Rating: | |
|---|---|
| Packages: | [2024] Standard Package with Drinks Included |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/11/15 |
Reviewed by: Connie
I highly recommend this luau recommendation at the Royal Hawaiian. I had excellent service by Veltra.
Thank you, Connie
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/10/21 |
Reviewed by: TSUTOMU
Hanauma Bay itself was a small beach, but I felt the importance of coexistence with nature as there were seals, and the fish didn't swim away. It was a wonderful experience. Additionally, I was able to communicate with people from various countries and generations, which made for enjoyable memories.
ハナウマベイ自体はこじんまりとしたビーチでしたが、 あざらしがいたり、魚は逃げないし、自然との共存、大切さを感じられました。
素晴らしい体験でした。
また、現地喉方対応で様々な国の方、世代の方達とコミュニケーションが取れて楽しい思い出となりました。
The Japan guide is certainly wonderful, and the local guides are kind as well. It's also fun to struggle with broken English.
ぜひ、日本ガイドもし素晴らしいと思いますが、現地ガイドの方も親切です。
片言の英語を駆使して必死になるのも面白いです。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2024/11/17 |
| Activity Date: | 2024/10/25 |
Reviewed by: TSUTOMU
The show was fun, and time flew by; I had a fulfilling time. I have fallen in love with Hawaii again. I will be a repeat visitor.
ショーは楽しく、時間が経つのが早く充実した時が過ごせました。
ハワイがまた好きになりました。
リピーターになります。
It's relaxing.
リラックスです。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/10/24 |
Reviewed by: カイ
A sailing ship that can accommodate about 50 people moves swiftly through the waters of Waikiki. As indicated by the sign on the boat, you can enjoy a Mai Tai for $6. Beer is $5, and soft drinks are reasonably priced at $3. The clientele mainly consists of families from Europe and America.
50人くらいの人が一度に乗れるような帆船でワイキキの海を勢いよく進みます。
船にマイタイとついているとおり6ドルでマイタイも飲めます。ビールは5ドル、ソフトドリンクは3ドルと良心的な価格で楽しめます。
客層は欧米人の家族連れが多いです。
It's better to go in a swimsuit because you'll get wet.
濡れるので水着で行ったほうがいいいです。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/11/09 |
Reviewed by: @@
I participated with just a show ticket. Although I was in the public relations section, it wasn't too far away, so it was fine. After the show, you can take photos with the cast. I wanted to take a picture with the backup dancers, but it was only with the main cast, which was disappointing.
ショーチケットのみで参加しました。
広報の席はでしたがそこまで距離があるわけでもないので大丈夫でした。
ショーの後にはキャストと写真を撮れます。バックダンサーの方と撮りたかったがメインキャストのみだったのが残念です。
It's better to look up old songs to enjoy them more.
昔の曲を調べておいた方が楽しめます。
Thank you very much for attending the Rockafura Rockin' Show. We are very pleased to hear that you enjoyed the entertainment overall. We sincerely look forward to your next visit when you come to Hawaii, and our entire staff will be waiting for you.
この度はロッカフラ ロッキンショーにご来場頂きまして、誠に有難うございます。エンターテインメントを全体的に楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 【12月末まで20%OFF!】ショーチケット |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/10/24 |
Reviewed by: カタマラン
I have previously been on the Mai Tai Catamaran in front of the Sheraton and the Nohok 2 Catamaran in front of Outrigger Beach. This was my first time here. The reception staff and the yacht crew were the friendliest.
Since I stayed at Hilton Hawaiian Village through a free accommodation experience, I was considering either Holokai in front of Outrigger Reef or Pink Sails in front of the Prince Hotel, but I chose this one due to the departure time.
The snorkeling instructions were in English, so I couldn't understand the details. I recommend watching the videos uploaded by Pink Sails. The snorkeling spot had five other yachts from different companies gathered. On the day, it was windy with some waves, and I heard from the crew that the conditions were a bit tough. I didn't see any turtles, but I was able to see quite a few fish. I think such things can happen when dealing with nature.
After snorkeling, we were given bottled water. The free soft drinks refer to this. Sunscreen is available for free. We raised the sails and enjoyed a refreshing cruise off Waikiki for a while before returning to Outrigger Reef.
今までシェラトン前のマイタイカタマランとアウトリガービーチ前のナホク2カタマランに乗ったことがあります。こちらは初となります。受付スタッフやヨットのクルーの対応は一番フレンドリーでした。
無料宿泊体験でヒルトンハワイアンビレッジに泊まったので、歩いていけるアウトリガーリーフ前のホロカイかプリンスホテル前のピンクセイルスどちらかにしようかまよったのですが、出航時間の都合でこちらにしました。
シュノーケルの注意点は英語でしたので細かいことは分かりませんでした。ピンクセイルスに動画がアップされているので、見ることをお勧めします。シュノーケルをする場所は他社のヨット5隻が集まっていました。当日は風が強く波もありクルーから少しハードなコンディションと聞きました。タートルは見れませんでしたが、魚は結構見ることができました。自然相手なのでそういうこともあると思いいます。
シュノーケルが終わるとペットボトルの水が渡されました。ソフトドリンク無料というのはこのことです。日焼け止めは無料で使えます。帆を上げて、しばらくワイキキ沖をクルージングし爽快な気分を味わえます。そしてアウトリガーリーフ前へ帰港となります。
Since this activity departs from Waikiki Beach, it doesn't take much travel time, making it easy to schedule within a limited stay. I recommend it for snorkeling and cruising.
ワイキキビーチから出発するアクティビティなので移動時間もかからず、限られた滞在の中でスケジュールが立てやすくシュノーケル、クルージングをできるのでオススメします。
| Rating: | |
|---|---|
| Packages: | 【2024年12月末まで限定!】基本プラン |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/16 |
| Activity Date: | 2024/10/12 |
Reviewed by: Sandy
We all had an amazing experience. The staff were friendly, explained everything well and accommodating. Saw plenty of turtles and overall had a wonderful day.
| Rating: | |
|---|---|
| Packages: | [2024] Standard Package with Drinks Included |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2024/11/15 |
| Activity Date: | 2024/11/11 |
Reviewed by: ゆうか
The buffet cuisine was average. It's better not to take too much. The ship was large, so there was little rocking, and I enjoyed the cruising.
バイキング料理は普通でした あまり取りすぎないほうが良いです 船は大きいので揺れも少なくクルージングを楽しめました
Thank you very much for joining our cruise. We are very pleased to hear that you were able to relax and enjoy your time with us. It was great that you could also enjoy the fireworks at the Hilton on Friday. We hope to see you again soon. All of our staff are looking forward to welcoming you back.
この度は私共のクルーズにお越し頂き誠に有難うございました。私共のクルーズでリラックスしたお時間をお過ごし頂けました様で大変嬉しく思います。金曜日のヒルトンの花火も楽しめて良かったですね。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/15 |
| Activity Date: | 2024/11/08 |
Reviewed by: fuka
I enjoyed snorkeling in a place with sea turtles. It was quite tiring, but in the second half, we went cruising on a yacht in the waters of Hawaii. It can be quite rocky, so those who are prone to seasickness might want to be careful. It was interesting to see the process of raising the yacht's sails up close.
ウミガメがいる場所でシュノーケリングを楽しめました だいぶ疲れますが 後半はヨットにのってハワイの海をクルージングです 結構揺れるので船に弱い方は気をつけた方が良いかも ヨットの帆をはる作業が間近で見れ面白かったです
| Rating: | |
|---|---|
| Packages: | 【2024年12月末まで限定!】基本プラン |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2024/11/15 |
| Activity Date: | 2024/11/10 |
Reviewed by: オカ
If you come to Hawaii, be sure to experience this! It will be a fun experience. The way the female crew handles everything is wonderful!
ハワイに来たら 体験して下さい!
楽しい 体験になりますよ
女性クルーの 捌きかたは 素晴らしい!
Morning might be good.
午前中が 良いかも
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2024/11/15 |
| Activity Date: | 2024/11/12 |
Reviewed by: Edith
Loved the food and the show was great. I will come back and recommend everything
| Rating: | |
|---|---|
| Packages: | Luau Buffet Package: One Welcome Drink & Rock-A-Hula Show Premier Seating |
| Attended as: | Families |
| Posted on: | 2024/11/12 |
| Activity Date: | 2024/11/10 |
Reviewed by: Erin
Best activity in Hawaii! So fun for my family, nicest people made my kids feel comfortable. I only wish it was longer. We saw huge turtles and lots of fish, it was truly an amazing experience that I’ll never forget!
| Rating: | |
|---|---|
| Packages: | [2024] Standard Package with Drinks Included |
| Attended as: | Families with Young Children |
| Posted on: | 2024/11/10 |
| Activity Date: | 2024/11/07 |
Reviewed by: アイ
It was an exhilarating show that was completely different from what I had imagined a Polynesian show would be! First of all, the power of the Polynesian show was incredibly moving. And the rock show was the best. Michael's singing and dancing were a sight to behold! After the show, there was a greeting and photo opportunity. I took a picture with Michael and shook his hand, but I was shaking all over, and I could tell he was performing despite being exhausted, which brought me to tears. It's a soulful show that I highly recommend everyone to see!
自分が想像していたポリネシアンショーとは一線を画す大興奮ショーでしたよ!
まず、ポリネシアンショーの迫力は凄く感動しました。
そして、ロックショー、最高でした。マイケルの歌、ダンス、一見あり!
ショーの後、グリーティング、写真撮影出来ました。
マイケルと写真撮影して握手してもらいましたが、全身震えていて、満身創痍でパフォーマンスしているのが分かり、涙が出ました。
そんな魂のショー、是非皆さん観てください!
Thank you very much for attending the Rockafella Rockin' Show. We are very pleased to hear that you enjoyed the performance by Michael and the Hawaiian show. The photo opportunity and handshake with Michael were also great, weren't they? We appreciate your wonderful and positive review. We sincerely look forward to your next visit when you come to Hawaii.
この度はロッカフラ ロッキンショーにご来場頂きまして、誠に有難うございます。マイケルそして、ハワイアンショーなど楽しめて頂けたご様子で、私共も大変嬉しく思っております。マイケルとの写真撮影と握手も良かったですね。素敵なポジティブな口コミも有難う御座いました。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 【12月末まで20%OFF!】ショーチケット |
| Attended as: | Couples |
| Posted on: | 2024/11/10 |
| Activity Date: | 2024/10/22 |
Reviewed by: Kata
I participated in a group lesson starting from the afternoon of the day I arrived. First, we received an explanation and safety briefing through a video in English indoors. After that, we walked to the beach in front of the Honolulu Zoo, where the instructor provided guidance on land before we entered the water. However, since the instructor's explanations were also in English, it might be a bit challenging if you don't understand English at all.
Other participants were also from Canada and the mainland, so I was able to experience a bit of a study abroad atmosphere through English communication. The waves were not too big, making them just right for beginners. With the instructor's help while riding, everyone was able to stand up and ride the waves.
Since being able to swim was a prerequisite, it was a bit tough to paddle back and forth to the spot to catch the waves, but thanks to that, I was able to sleep soundly from the first day and managed to avoid jet lag afterward.
到着した日の午後からグループレッスンに参加しました。
まず室内にて英語による動画で説明、注意点の講習を受けた後にホノルル動物園前のビーチに徒歩で移動、そこでインストラクターから海に入る前に陸上で指導して頂きますがインストラクターの方の説明も英語なので、英語が全く分からないと少しキツいかもしれません。
他の参加者もカナダや本土から来ていた方で、英語によるコミュニケーションなので少しプチ留学の気分を味わう事ができました。
波はそれほど大きくなく初心者にはちょうど良い強さでインストラクターの方にライドする際に押してもらえば参加者の全員が立って波に乗る事ができました。
泳げる事が前提なので自分自身で波に乗る場所までパドリングで往復する必要があるため少し大変でしたが、おかげで初日からぐっすり眠れその後時差ボケせずに過ごすことができました。
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Solo Travelers |
| Posted on: | 2024/11/10 |
| Activity Date: | 2024/11/03 |
Reviewed by: Kai
Overall is very good. The lobster is very tasty, the steak is great, the view to the fire work is amazing, the crews are super friendly, the dance performance is fantastic. We enjoyed the dance at the end with a lot of laughs & funs together. Highly recommended.
| Rating: | |
|---|---|
| Packages: | Deluxe Package with Celebration Plan (Private Table & Souvenir Photo) |
| Attended as: | Families |
| Posted on: | 2024/11/10 |
| Activity Date: | 2024/11/08 |
Reviewed by: コウチン
I visit Hawaii regularly every year. I have participated in various sailing activities, but Holokai Catamaran has been the best, so this is my third consecutive year joining them.
The most wonderful aspect is, of course, the view of Waikiki from the sea, but even more so, the friendly attitude and service spirit of the crew. They offer unlimited drinks and provide timely refills, which reflects the hospitality that Japanese people appreciate, and it makes me happy.
There are many sailing options in Waikiki, but this one is the best. If you're considering it, definitely go and check it out!
毎年HAWAIIには定期的に伺います。
いろいろなセーリングに参加していましたがホロカイカタマランが一番良かったので今回で3年続けて参加させて頂きました。
何よりも素晴らしいのは当然海から見るワイキキの風景ですが、それにもましてクルーのフレンドリーな対応やサービス精神です。
飲み放題ですがタイムリーにお代わりの飲み物を提供してくれたり日本人が喜ぶもてなしの精神か伺え嬉しくなります。
ワイキキには数多くセイリングがありますが
ココが一番です。
ご検討の人は是非行って見てください。
| Rating: | |
|---|---|
| Packages: | 飲み放題付きプラン |
| Attended as: | Couples |
| Posted on: | 2024/11/10 |
| Activity Date: | 2024/10/14 |
Reviewed by: るな
First, I was taught how to stand on the beach, and since we were facing the ocean, even beginners were able to ride the waves! There were multiple instructors watching over us, so I felt safe while having fun!
はじめに浜で立ち方を教えてもらって、海に向かうので、初心者でも波にのる事ができました!先生も複数人いて、全体を見てて貰えるので安心して遊ぶ事が出来ます!
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Couples |
| Posted on: | 2024/11/10 |
| Activity Date: | 2024/11/04 |
Reviewed by: ケビン
I used the service on Friday night.
I was impressed that I could watch fireworks from the top deck of the boat after having dinner.
There was entertainment throughout dinner, which made it enjoyable.
金曜日の夜に利用しました。
ディナーを頂いた後に船の最上階から花火を見れた点が印象に残りました。
ディナー中は終始エンターテイメントがあり楽しめます。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed the fireworks from the ship on Friday. We hope to see you again soon. All of our staff are looking forward to welcoming you back.
この度は私共のクルーズにお越し頂き誠に有難うございました。金曜日の花火を船上よりお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Posted on: | 2024/11/09 |
| Activity Date: | 2024/10/18 |
Reviewed by: KT
Everything was GREAT! Everything was right on schedule. Great host, such a smooth ride. Our captain gave great tips and the bartender kept the drinks coming. It's a great ride to get a whole view of wakiki Beach
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2024/11/09 |
| Activity Date: | 2024/10/17 |
Reviewed by: あなごさん
I participated in early November. Since I made a last-minute reservation, I didn't check the reviews or precautions much and joined without sunglasses, but you should definitely bring them! The sun was strong for about an hour from the meeting time, and I got really sunburned, so sunscreen is a must. I took motion sickness medication, so I didn't get seasick, but the boat was quite rocky at times. We got splashed with water in the areas with big waves, but it was exciting and fun. The drinks were unlimited with a cup exchange, and at the end, we even received mini raffles. In our group, there was only one other Japanese couple, and there were more people from Europe and the United States than from Asia. Everyone was friendly, and we were able to take photos together. The strong wind made my hair a mess. It felt a bit pricey due to the weak yen, but the sunset was beautiful, and I'm glad I participated!
11月上旬に参加しました。直前にドタバタ予約したため口コミや注意事項をあまり確認せずグラサンなしで参加しましたが、絶対持っていってください笑
集合時間〜1時間ぐらいは日差しが強く、日焼けが凄かったので、日焼け止めも必須です。酔い止めは飲んでいたので船酔いはありませんでしたが、途中は揺れが大きかったです。波が大きいところでは水に濡れたりもしましたが、盛り上がって楽しかったです。ドリンクもコップ交換で飲み放題で、最後にミニのラッフルズなどもいただきました。私たちが乗った回は日本の方が他に1組しかおらず、アジア圏よりも欧米の方が多かったです。みなさんフレンドリーで写真を取り合ったりできました。強風で髪の毛はボッサボサになります。円安すぎてお高めに感じましたが、サンセットもキレイで参加して良かったです!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2024/11/09 |
| Activity Date: | 2024/11/03 |
Reviewed by: ぽんちゃん
It was a very enjoyable show. The composition was good, and it had a Hawaiian feel, which made me satisfied. Since it's an indoor theater, the acoustics and visibility are great, and the seats are spacious, which I think is nice.
とても楽しいショーでした。構成もよくハワイらしさもあり満足です。
屋内のシアターなので音響、見通しもよく席もゆったりしているので良いと思います。
Thank you very much for attending the Rockafella Rockin' Show with your spouse. We are delighted to hear that you enjoyed the overall entertainment and experienced the essence of Hawaii. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラ ロッキンショーにご夫婦でご来場頂きまして、誠に有難うございます。エンターテインメント全体的に楽しめて頂けたご様子で、ハワイらしさを味わっていない頂き私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 【12月末まで20%OFF!】ショーチケット |
| Attended as: | Couples |
| Posted on: | 2024/11/09 |
| Activity Date: | 2024/10/16 |
Reviewed by: みっちゃん
First, it took too long for the service to bring the Mai Tai after we were seated... We missed the toast (crying).
We were guided to the buffet by table.
The food was neither particularly good nor bad. The sauce for the main roast beef didn't cling well to the meat. I wish there had been more variety in the desserts. I feel like the food was better when I attended before COVID. That said, I did go back for more roast beef (laughs). I think it would have been nice if they had labeled the dishes. Anyway, it was fully booked.
まず席に着いてから、サービスの乾杯マイ・タイがくるまて時間がかかり過ぎ…乾杯には、間に合わず(泣)
ビュッフェは、テーブルごとに誘導されるました。
料理内容は、可もなく不可もなくです。メインのローストビーフのソースが、上手くお肉に絡まずでした。スイーツは、もっと種類があれば良かったかなぁ。コロナ前に参加したときは、もう少し料理の内容が良かったような気がします。そうは言っても、ローストビーフ、おかわりしましたけど(笑)料理名がわかるようにしてくれたら、良かったと思います。とにかく、満席でした。
Thank you very much for joining our cruise again. We apologize for the delay in serving your Mai Tai drinks. We will be in contact with the general manager to provide guidance to all staff for strengthening our customer service in the future.
この度は私共のクルーズに再度お越し頂き誠に有難うございました。マイタイのドリンクがすぐに届かず、お飲み物をお出しするのに 大変時間が掛かったことをお詫びいたします。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をすべてのスタッフにしていく予定です。
| Rating: | |
|---|---|
| Packages: | 【12月末まで割引中!】パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families |
| Posted on: | 2024/11/09 |
| Activity Date: | 2024/10/20 |
Reviewed by: のぶちん
The atmosphere was nice, and I enjoyed the scenery and the show, but the food was a bit disappointing (the roast beef was too tough and the meat was dry). I was also a bit seasick because the ship rocked more than I expected, which was unfortunate.
雰囲気が良く景色やショーは楽しめましたが、食事は少々期待ハズレでした(ローストビーフが硬すぎて、肉がパサついていました。。)思っていたよりも船が揺れた為、少し船酔いしてしまったのが残念でした。
Thank you very much for joining our cruise. We are sorry to hear that the food did not suit your taste, but we are very pleased that you enjoyed the views from the ship. We hope you will visit us again. All of our staff are looking forward to welcoming you back.
この度は私共のクルーズにお越し頂き誠に有難うございました。お食事がお口に合わなかったことが残念ですが、船上からの景色をお楽しみ頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【12月末まで割引中!】パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Couples |
| Posted on: | 2024/11/08 |
| Activity Date: | 2024/11/05 |
Reviewed by: アイ
The window-side seat on the top floor had a great view and the food was delicious. However, the size of the steak was clearly smaller than those at the surrounding tables, which was disappointing. Additionally, they did not bring water to us or other Japanese guests.
I felt a bit sad about various things, but the evening and night views were wonderful, and we could see the fireworks well, so I think it was still a good experience. I believe those who participate can enjoy it if they have a relaxed mindset.
窓際席、一番上の階で景色も良くお料理も美味しかったです。しかし、ステーキの大きさが周りのテーブルより明らかに小さく、残念な気持ちになりました。また、私たちや他の日本人にはお水を持ってきてくれませんでした。
色々悲しい気持ちでしたが、夕景、夜景は素晴らしく花火も良く観れたので良かったのかなとは思います。
参加される方は心にゆとりがあれば楽しめるとは思います。
Thank you very much for joining our cruise. We sincerely apologize for the unfortunate outcome regarding customer service. However, we are very pleased to hear that you enjoyed the meals and the fireworks on Friday from the ship. Thank you for your feedback; we will take this opportunity to continually strive for improvement.
この度は私共のクルーズにお越し頂き誠に有難うございました。カスタマーサービスの件で残念な結果になったことをお詫び致します。ただ、お食事と金曜日の花火を船上よりお楽しみ頂けました様で大変嬉しく思います。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております
| Rating: | |
|---|---|
| Packages: | 【木・金・土曜限定】豪華5スター(プライムテンダーロイン付き5コース) |
| Attended as: | Couples |
| Posted on: | 2024/11/06 |
| Activity Date: | 2024/10/25 |
Reviewed by: ぽぽむ
I took a taxi to Hilton Hawaiian Village, which was fine, but I was nervous because I didn't know where the meeting place was...
I think it would be reassuring to have prior information like, "After passing through the hotel entrance, there will be a boat docked towards the beach."
On the 10:00 trip, even at a depth of 30 meters, it was bright, and I could see many fish, which was a lot of fun! I was hoping to see a honu (sea turtle), but unfortunately, that didn't happen... Since my elderly mother was with me, we didn't do any marine activities, but it was great to be able to explore underwater in a submarine, which is something you can't easily experience in Japan.
ヒルトンハワイアンビレッジまでタクシーで向かったのはいいのですが…
集合場所がわからずドキドキしました。。
「ホテルの入り口を抜けて、ビーチに向かった所に船が停まっている」
などの事前案内があったら安心だと思う。
10:00の便で、海底30mでも明るく
たくさんの魚が見れてとても楽しかった♪
ホヌに会えるのを願ってましたが…叶わず。。
高齢の母も一緒だったので、マリンアクティビティは一切なかったので、日本ではなかなか体験できない潜水艦で、水中散策ができたのでよかったです。
アロハ、レビューを共有していただきありがとうございます。あなたとお母様が私たちの最新鋭の潜水艦で海洋生物を見ることを楽しんでいただけたことを嬉しく思います。ご不便をおかけしたことを心よりお詫び申し上げます。貴重なフィードバックを感謝し、私たちのリーダーシップチームとレビューを共有しました。すべてのお客様に楽しい体験を提供できるよう努めてまいります。改善すべき点についての詳細を共有していただき、マハロです。
Aloha, and thank you for sharing your review. We are happy you and your mother enjoyed seeing marine life aboard our state of the art submarine. We sincerely apologize for any inconvenience you experienced. We appreciate your valuable feedback, and have shared your review with our leadership team as we hope to offer all of our guests an enjoyable experience. Mahalo for sharing the details about areas that we may improve.
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2024/11/06 |
| Activity Date: | 2024/11/02 |
Reviewed by: Brooke Mccoull
We loved this so much that we have booked again before we leave. Best mai tai i’ve tasted, friendly crew, beautiful going out on the open sea and even saw dolphins beside us! Thank you for such a fun experience!
| Rating: | |
|---|---|
| Packages: | Tradewind Sail |
| Attended as: | Families |
| Posted on: | 2024/11/06 |
| Activity Date: | 2024/11/04 |
Reviewed by: ウエンディ
I have visited Honolulu many times and enjoyed gourmet experiences at tourist spots like North Shore, Manoa, and Kailua in the past. This time, I experienced a 90-minute sailing on the sea of Honolulu. During check-in, a lovely woman provided a detailed explanation, and on board, a cheerful male crew member offered various services. It was amazing to see the scenery from the sea, looking at the city of Honolulu, the hotels, Diamond Head, and the Pacific Ocean, which I usually viewed from the land. Although the weather wasn't perfectly sunny, I didn't get sunburned and enjoyed the pleasant sea breeze along with delicious free drinks served by the staff. I had beer, cocktails, white wine, and champagne, feeling pleasantly tipsy. With a capacity of 42 people, there were 14 of us (6 Japanese, 2 Australians, and others), and we had a wonderful time taking photos and chatting (I conversed with an Australian family).
何回もホノルルへ来ていて、過去ノースショア・マノア・カイルアなどの観光地でグルメ中心に楽しんでいました。今回、ホノルルの海を90分のセーリングを経験。チェックインでは、ハーフの素敵な女性が丁寧に説明してくれ、乗船では明るい男性乗船が色々なサービスをしてくれ、いつもは街から見ていた風景を、海からホノルルの街やホテル・ダイヤモンド・太平洋を見ることができ、最高でした。天候は快晴ではなかったけど、日焼けせず、心地よい海風と美味しいフリードリンクを、スタッフがサーブしてくれ、ビール・カクテル・白ワイン・シャンパンを飲み、ほろ酔い加減。42名?の定員で、14名(日本人6、オーストラリア人2他)で、写真を取り合ったり、おしゃべりしたり(当方オーストラリア人の親子と歓談)と素敵な時間でした。
| Rating: | |
|---|---|
| Packages: | 【2024年12月末まで限定!】飲み放題付きプラン |
| Attended as: | Couples |
| Posted on: | 2024/11/05 |
| Activity Date: | 2024/11/04 |
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Thank you very much for joining our Star of Honolulu dinner cruise. We sincerely apologize for the delay in serving your drinks. We also appreciate your previous three visits. We regret that this experience was very disappointing. We will be in contact with the general manager to provide guidance to all staff for strengthening our customer service in the future.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。ドリンクがすぐに届かず、お飲み物をお出しするのに 大変時間が掛かったことをお詫びいたします。以前にも3回乗船していただき誠にありがとうございました。今回の体験が非常に残念な結果となったことをお詫び致します。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をすべてのスタッフにしていく予定です。