Reviewed by: mike
The weather was nice, and I had a great time. There are many thrilling activities that you won't find in Japanese pools, and I think even adults can enjoy them.
天気もよくたいへん楽しく過ごすことができました。日本のプールにはない迫力あるアクティビティが多く、大人でも楽しめると思います。
| Rating: | |
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| Packages: | ソフトドリンク飲み放題プラン(2015/12/31まで) |
| Attended as: | Families |
| Posted on: | 2016/08/14 |
| Activity Date: | 2015/11/02 |
Reviewed by: Garry and Kim
My husband and I would highly recommend this excursion to everyone that's considering it. We liked that once we arrived at Pearl Harbour, our tickets were ready and given to us. There was no waiting in lines only to tell us our tour time would be many hours later!!! (If you go on your own, your ticket may instruct you to come back 3 or more hours laters since it books up daily). Booking through this company kept from having to deal with all of that! We had enough time to tour the grounds before our show and ride to the Arizona Memorial. Then, we traveled by bus to the USS Missouri. We decided to take the guided tour and still had time to explore the extras on our own before we had to meet for the bus for our return trip. This excursion was very informative, and we would do it again!
| Rating: | |
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| Packages: | Standard Tour [No Lunch] |
| Attended as: | Couples |
| Posted on: | 2016/08/14 |
| Activity Date: | 2016/07/15 |
Reviewed by: Fabiana
We had a wonderful time at de Kualoa Ranch. We chose The mountain , the valley and Secret Island! All these activities were great for all of us!
The Ranch is totally amazing and beautiful itself, the activities make it even more awesome! !!!!
We love it!
| Rating: | |
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| Packages: | Kualoa Experience Package |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/14 |
| Activity Date: | 2016/08/13 |
Reviewed by: TOM
It was my first visit in nine years, and with the addition of new attractions, I was able to enjoy a day with my grown-up kids. I believe it's a place where you can experience a sense of openness unique to Hawaii, different from the beach.
9年ぶりの訪問になりましたが、新しいアトラクションも加わり、大きくなった子供たちとも一日楽しめることができました。ビーチとは違う意味で、ハワイならではの開放感を味わえるところだと思います。
| Rating: | |
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| Packages: | サマーキャンペーン!送迎付/1日パス |
| Attended as: | Families |
| Posted on: | 2016/08/14 |
| Activity Date: | 2016/08/08 |
Reviewed by: Allen
We looked at several different Luau options and choice Paradise Cover...it was a great decision! This is great for couples and families, everyone will have a great time! We didn't pay the extra and sat out on the wings and it was worth the money. We got the same food and drinks and a great view of the show.
| Rating: | |
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Couples |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/08/08 |
Reviewed by: Carmen
Had an awesome time, food was good, entertainment was good....would do it again in a heartbeat! I would recommend this cruise to everyone whose going to be in honolulu.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/08/10 |
Reviewed by: Justine
Fantastic day out with an amazingly fun and thoughtful crew. Beautiful scenery. Great burgers. Ocean fab. Guitar playing set the scene perfectly. Do yourself a favour and Get out for this great day, safe even if you are not a swimmer.
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/07/20 |
Reviewed by: Martina
It was me and my husbands anniversary and head a great time on the dinner cruise. The all you can eat crab was great :)
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/08/13 |
| Activity Date: | 2016/08/10 |
Reviewed by: Martin
Without Problems; in Time; very good Organization; friendly staff
| Rating: | |
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| Packages: | Classic Orchid Lei |
| Attended as: | Couples |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/07/21 |
Reviewed by: m☆k
The hotel has a pool and the ocean is right in front, so at first, I thought I wouldn't need to make a reservation. However, on my son's request, we decided to book it. I'm glad we went! The thrilling slides were a great way to relieve stress, and we had a lot of fun shouting out loud (laughs). We opted for the barbecue lunch with a bodyboarding lesson. The barbecue lunch wasn't incredibly delicious, but the bodyboarding was enjoyable, so I think it was worth it. Even with the hotel pool, I believe it's worth going!
ホテルにもプールがついていて海も目の前なので最初は申込みすることはないかと思いましたが、息子の希望で予約してみました。
行ってみて良かったです!
迫力あるスライダーなどは大声で叫んだりして、ストレス解消になります(笑)
バーベキューランチ、ボディーボードレッスン付きにして、バーベキューランチはものすごく美味しいというわけではなかったですがボディーボードは楽しかったので良かったかなぁと思います。
ホテルにプールがついていても行く価値はあると思います!
| Rating: | |
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| Packages: | 【無料特典付き】BBQランチ食べ放題付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/08/05 |
Reviewed by: あらじん
I wanted to swim in a beautiful sea, so I used this service. I made a reservation the day before, and it was fine! I rented a bike in Kailua Town for $10 and although I couldn't take my time, I was able to do some shopping! The lockers available in the office were safe and secure, so I could leave my valuables without worry!
For lunch, I had a barbecue pizza. The spinach and garlic pizza was really delicious! The beach was so beautiful, and I was glad I came! However, there were no fish or turtles at all! It was truly beautiful and felt like paradise. I'm really glad I went!
きれいな海で泳ぎたい!と思い、こちらを利用しました。前日に予約しましたが大丈夫でした!
カイルアタウンには自転車を10ドルで借りて行き、ゆっくりはできませんでしたがお買い物できました!ロッカーも事務所内にあるものを貸していただけるので安全で安心でした!貴重品も安心して置いていけます!
お昼ご飯はピザのバーベキューランチを食べました。ほうれん草とガーリックのピザがすごく美味しかったです!
ビーチはとってもきれいで来てよかったー!と思いました。ただ魚や亀は全くいませんでした!
本当にきれいで天国みたいでした。行ってよかったです!
| Rating: | |
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| Packages: | 基本プラン(ビーチアイテムレンタル+ランチ付き) |
| Attended as: | Couples |
| Posted on: | 2016/08/12 |
| Activity Date: | 2016/08/09 |
Reviewed by: AYUMI
When you think of Oahu, you probably picture Waikiki Beach and the surrounding resorts, creating a strong image of the ocean. However, if you venture an hour outside of Waikiki, you'll encounter a different space at Kualoa Ranch. I've been to Hawaii many times, but I only knew the typical tourist spots. The mountains are towering and incredibly beautiful! You can enjoy activities like horseback riding and ATV rides, making it fun for both adults and children, so definitely give it a try!
オアフと言えばワイキキビーチに周辺のリゾートを思い浮かべ海のイメージが強いと思いますが
ワイキキから1時間郊外にでるとクアロア牧というまた違った空間に出会えます。
何度もハワイには行きましたが定番の観光地しか知りませんでした。山がそびえてとてもきれいです!乗馬や四輪バギーなど大人も子供も楽しめますので是非行ってみてください!
| Rating: | |
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| Packages: | 半日午前ハワイアン体験/2014年末まで |
| Attended as: | Families |
| Posted on: | 2016/08/11 |
| Activity Date: | 2014/02/02 |
Reviewed by: Darrel
We thoroughly enjoyed our time on the boat and in the water with the fish and turtles! The crew was fun and energetic yet very professional and we felt royally treated! We would highly recommend this excursion!
| Rating: | |
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| Packages: | Waikiki Pick-Up |
| Attended as: | Families |
| Posted on: | 2016/08/11 |
| Activity Date: | 2016/08/03 |
Reviewed by: ななな
Personally, it was difficult for me to go, so I signed up for a tour. The pick-up time was just right, and I was able to enjoy plenty of activities, which made me very satisfied.
個人的には行きにくいので、ツアーに申し込みました。送迎の時間もちょうどよくたっぷり遊ぶことができ満足しています。
| Rating: | |
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| Packages: | 1日パス(2015/12/31まで) |
| Attended as: | Couples |
| Posted on: | 2016/08/11 |
| Activity Date: | 2015/09/07 |
Reviewed by: Globe Trotter
No complaints- the food, entertainment and setting were amazing! The whole day can be spent in Ko 'Olina and the luau was a fantastic experience. The food and beverages were satisfying and even though it was a full house, the experienced was never rushed or crowded. Would recommend whole-heartedly!
| Rating: | |
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Couples |
| Posted on: | 2016/08/10 |
| Activity Date: | 2016/06/30 |
Reviewed by: A&E
This cruise was great. The food was good, the entertainment outstanding. I would recommend this to anyone visiting Oahu. I also liked walking around outside and seeing the island from the sea. It's a little pricey, but worth it.
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2016/08/10 |
| Activity Date: | 2015/09/24 |
Reviewed by: なおきん
We went by bus as a family of four.
It was our first time, but we were very satisfied.
The lifeguards were doing a great job, so we felt safe playing with our small children. A life jacket might be necessary for kids up to around 7 years old, as the free floaties are large and there are deep areas.
家族4人でバスに乗っていきました。
初めてでしたが、大変満足しました。
監視(ライフセーバー?)もしっかりやってくれており小さい子供連れの私達も安心して遊べました。7才ぐらいまではライフジャケットは必要かもしれません、無料の浮き輪が大きいのと深い所がある為^ - ^
| Rating: | |
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| Packages: | サマーキャンペーン!送迎付/ソフトドリンク飲み放題プラン |
| Attended as: | Families |
| Posted on: | 2016/08/10 |
| Activity Date: | 2016/08/07 |
Reviewed by: Debra Jones
My sister and I wanna say thank you all at big chief's luau. First luau ever and we had a blast. So glad I had chosen Big Chief's. By far the best even though I'd had never been to another. The family oriented feeling you received you felt as if you had known them longer then you had. The food and entertainment was awesome. Not to mention the lesson in life to learn from . Teaching cultures and hawaii traditions was special. much love to the crew at Big chief's for making us feel so welcome. I would recommend to anyone I know. Even the bus tour guides was top stars.
Aloha
From Kansas
Love and peace
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/08/05 |
Reviewed by: ゼロゼロ
I visited "Angel's Beach" on my first trip to Hawaii. It's a spot that has become quite popular on the internet and television, and it really is beautiful! Although my stay was short, I was able to enjoy it thoroughly. It's definitely worth a visit, so I recommend it!
初ハワイで「天使の海」に行ってきました、ネットやテレビで結構人気となったスポットですが、本当にきれいです!滞在時間が少なかったのですが、満喫できました。一度行く価値があるので、おすすめします!
| Rating: | |
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| Packages: | 早朝プラン・スナック朝食付き(9/30まで) |
| Attended as: | Friends |
| Posted on: | 2016/08/09 |
| Activity Date: | 2015/10/30 |
Reviewed by: age
Since I have a small child with me, I couldn't spend the whole day at the sandbar and go snorkeling, so I chose a half-day course. I thought the stay time might be a bit short, but it turned out to be just right with my 1 year and 8-month-old child. By the way, perhaps due to the tide conditions, the water was up to my waist even in shallow areas, making it difficult to keep the camera dry. With this situation, I had to carry my child the whole time.
小さな子が一緒なので、1日かけてサンドバーにいてシュノーケリングもするなんてことができないので、半日で帰れるコースにしました。滞在時間が少なめかなと思っていたが、1歳8ヶ月の子と一緒なのでちょうど良かった感じです。ちなみに、潮目が悪かったのか、浅いところでも腰まで水が来ていて、カメラを濡らさないようにするのが大変でした。これでは、子どもはだっこしっ放しです。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/07/27 |
Reviewed by: りんママ
We participated in the Dolphin Encounter as a family since my daughter is three years old. She was initially scared of seeing the dolphins up close, and since we had a photo session before she got used to it, all the pictures turned out to show her looking nervous. However, as time passed, she became more comfortable and started to enjoy touching them. I would like to participate again when she is a bit older.
This time, we arrived early by rental car, so it was great that we could explore other areas within Sea Life Park as well.
娘が3歳ということで、ドルフィン・エンカウンターに家族で参加しました。
娘は初めて間近で見るイルカに恐怖心があり、慣れないうちに写真撮影があったため、写真はどれも腰が引けたものになっていました。しかし、時間が経つと慣れてきて触れるようになり楽しんでいました。娘がもう少し大きくなった時に、また参加したいです。
今回はレンタカー移動で早めに到着したので、シーライフ・パーク内の他の場所も回ることができてよかったです。
| Rating: | |
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| Packages: | 無料特典付き!イルカと遊ぶ!ドルフィン・エンカウンター |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/06/29 |
Reviewed by: KATO
Since it was the first time for me, my family, and my friends' families to come to Hawaii, I ordered a lei welcome as a surprise without telling anyone.
On the day of July 29, when I found the person holding our team name sign at the airport exit, she was a woman in a regular shirt and pants. I thought she would guide us to where we would receive the lei, but when I spoke to her, she took out a lei from her bag and placed it on my family member behind me, saying, "Welcome, thank you." I was confused because this was not what I expected, and even though I had ordered for all 16 people and made a payment in advance, why was there only one? I showed the voucher for the 16 orders to the staff, but they showed me a document that probably came from the company, saying, "It says one here, right?"
Indeed, it was written as one, but I couldn't accept it. I called the local company to check if the remaining 15 had not been processed, and it turned out that the payment had been made, but there was a communication error. They asked if they should deliver the rest to the hotel later, but I said it wouldn't make sense if I didn't receive them at the airport, so I requested to cancel the remaining 15 and process a refund.
I was very disappointed, especially since I had high hopes for the surprise. The kids asked, "Why is there only one?" and I felt bad from the moment we arrived. Starting the trip like this put me in a really unpleasant mood, so I hope they will be more careful in the future.
By the way, I also hope the person handing out the lei will pay more attention to their attire and greet us with a bigger smile to create a welcoming atmosphere.
僕も家族も友人家族も含め初めてハワイに来たので、みんなには言わず、サプライズで楽しませようとレイのお出迎えを注文しました。
7月29日の当日、私たちのチーム名の札を持っている方を空港出口でさがして見つけたら、普通のシャツにズボンをはいている女性でしたので、きっとこの人はレイをかけてくれる場所まで案内してくれる方だと思っていましたが、話しかけるとバックから取り出したレイを僕の後ろにいた家族にかけてくれて、「ようこそ、ありがとう」って言っていました。なんだこれは?写真等と期待してたのと違うぞ、更に16人全員分注文して事前にカード決済しているのに何で1人だけ?と疑問だらけで、16人の注文のバウチャーを係りの方に見せましたが、「私の書類には、1つって書いてあるでしょ」って会社から渡されているであろう書類を見せられました。
確かに1人って書いてありましたが、なんか納得できずに、現地の会社に電話して残り15個がまさか決済されてないよなと思い連絡しました。
やはり決済はされていて連絡ミスだったらしく、あとでホテルに届けるか?と言われましたが、空港でもらわないと意味がないので残り15個はキャンセルして返金処理をしてもらうようにしました。
サプライズで楽しませようと期待していただけに非常に残念でした。子供達にも「何で一人だけ?」て言われて、着いた着いた瞬間から嫌な思いをしてしまいました。旅の始まりで、こんな感じだと凄く嫌な気分になったので、今後気をつけて欲しいです。
ちなみにレイを渡してくれる方も、服装に気を使ってもっと笑顔で歓迎ムードを出してほしいです。
| Rating: | |
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| Packages: | シルク・プルメリア・レイ |
| Attended as: | Families |
| Posted on: | 2016/08/09 |
| Activity Date: | 2016/07/29 |
Reviewed by: Linda
This was the absolute highlight of our trip! Thanks to the entire crew for making it such a fantastic experience for us newbies. We had kids and adults who had different comfort levels in the water and we were all able to enjoy this wonderful trip!
| Rating: | |
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| Packages: | Standard Package |
| Attended as: | Families |
| Posted on: | 2016/08/08 |
| Activity Date: | 2015/08/26 |
Reviewed by: ゆきこ
We participated with my brother's family and our parents to find something enjoyable for my 4-year-old niece.
We took a boat to the transfer point for the submarine. Sitting in an outside seat, the boat rocked quite a bit, especially while we were in the bay. The wind helped distract from the motion, but those who are prone to motion sickness should be cautious.
Although the transfer to the submarine was last, it might have actually been the right choice. I had a window all to myself. My parents, who were seated in the middle, mentioned that they had to share two windows with 3 or 4 people, which made it a bit cramped. However, the staff's chatter was quite loud, and while it wasn't bothersome if you didn't understand English, it was a bit annoying when seawater dripped in after the hatch was opened.
There were plenty of fish around the artificial reefs made of blocks, boats, and airplanes. However, they didn't come close to the windows. It turns out that it doesn't quite match the pictures. Still, watching the underwater world while listening to the audio guide was fascinating and enjoyable. My niece didn't listen to the guide, but she seemed to have a good time.
4歳の姪っ子が楽しめるものを、ということで弟家族と両親と参加しました。
潜水艦への乗り換えポイントまで船で行きます。
船外の席に座っていると、かなりの揺れ。特に湾内にいるときの方が揺れました。
船外の席で風に当たっていると気分は紛れますが、乗り物酔いしやすい人は注意が必要かも。
潜水艦への乗り換えが最後になってしまいましたが、これが実は正解だったかも。
船窓を独り占め。真ん中のほうの席にいた両親は、3,4人で2つの船窓だったので隣の人が少し邪魔だったと言っていました。
ただし、暇を持て余したスタッフが話している声が結構大きいのと(英語が分からないとそれほど気になりませんが)、浮上後にハッチを開けた際に海水が少し降ってくるのは我慢です。
ブロックや船、飛行機などの人口漁礁の周りでは魚がいっぱいいました。
ただ、船窓近くには寄って来ませんが。やはり、写真のようにはいかないですね。
それでも音声ガイドを聞きながら見る海の世界は興味深く、楽しいものでした。
姪っ子はガイドは聞いていませんが、それなりに楽しんでいたようです。
| Rating: | |
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| Packages: | スタンダード・サブマリン<定員48名>(2018年12月31日まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/07/08 |
Reviewed by: John
Enjoyed the submarine experience with my 3 kids ages 7,12 and 14. All of us had a great time. The short boat ride to and from the dive site was great, with beautiful views of Waikiki and Diamond Head. Everything was very organized and the staff all seemed genuinely happy to be there. The narrator dude (Justin or Jason...can't remember) was awesome!...funny and knowledgeable. Sad to hear about how global warming is changing what can live and grow in Hawaiian waters and how quickly things are changing. We saw a million colorful fish, a shark and a turtle. Totally worth it!
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/08/04 |
Reviewed by: Sherry Washburn
My Neice was traveling to Oahu from LA. Her plane had engine damage and she had to wait for a new plane. She was overwhelmed & extremely upset that her departure was delayed almost an entire day. I thought I'd cheer her by having her Lei'd at her arrival. It was short notice, I could not get anyone to do it. Than I called Veltra, I explained my situation. After some checking the very nice gal told me they could arrange it, my niece was arriving in just 3 hours. I am so greatful. Thank you!
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Solo Travelers |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/08/04 |
Reviewed by: はるまま
The weather was nice when we participated, but we were in the water up to our waists. It was great that the staff were considerate since my 2-year-old son was with us. The schedule was compact, which I think is good for families with children.
私達が参加した時は天気は良かったのですが、腰くらいまで海に浸かった状態でした。2歳の息子も一緒だったので、何かとスタッフの方が気を使ってくれて良かったです。時間がコンパクトで、子連れにはいいと思います。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/07 |
| Activity Date: | 2016/07/11 |
Reviewed by: halona
The weather was nice, and the sandbar was very beautiful. The water depth was about waist-deep, but I enjoyed taking photos. The lunch was also delicious. Although it had rained the day before, so the visibility wasn't great, I still enjoyed snorkeling to some extent.
天気も良く、サンドバーもとても綺麗でした。水深は腰下ぐらいまでありましたが、写真撮影を楽しみました。ランチも美味しかったです。前日に雨が降ったので透明度はそんなに良くはなかったのですが、シュノーケリングもそれなりに楽しめました。
| Rating: | |
|---|---|
| Packages: | 【2016年12月31日まで】BBQランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2016/08/06 |
| Activity Date: | 2016/07/14 |
Reviewed by: Clint
It's not every day you get to ride in a submarine! Well organised informative staff and really well run. One of our trips highlights especially after it being a spur of the moment thing
| Rating: | |
|---|---|
| Packages: | Standard Submarine Tour [Currently Closed] |
| Attended as: | Couples |
| Posted on: | 2016/08/06 |
| Activity Date: | 2016/08/03 |
Reviewed by: ゆきこ
Since it wasn't low tide, the water at the sandbar was up to my knees. Still, I could fully enjoy the strange feeling of standing right in the middle of the ocean.
For snorkeling, we swam along the edge of the sandbar. Thanks to the life jacket and float (or buoy?), I was able to snorkel safely without getting separated from my companions. Although the fish didn't come very close, we could see quite a few. Some reviews mentioned that the time was a bit short, but it was more than enough for beginners in snorkeling.
干潮ではなかったのでサンドバーでは膝位まで潮が満ちていました。
それでも海のど真ん中に立っている不思議な感じは満喫できます。
シュノーケリングはサンドバーの淵に沿って泳ぎます。
ライフジャケットと浮き輪(浮き棒?)のおかげで、連れとも離れずに安心してシュノーケリングができました。
魚も近くには来ませんが、結構見られます。
少し時間が短いという口コミもありましたが、シュノーケリング初心者には十分でした。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Families |
| Posted on: | 2016/08/06 |
| Activity Date: | 2016/07/09 |
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Reply from activity provider
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Thank you very much for using Ray Greeting Service.
However, we sincerely apologize for the significant inconvenience caused to you from the very beginning of your trip, despite the excitement of your travels.
Upon confirming the details with the local operating company, we found that there was an error in the arrangements. Although you had requested 16 leis, we were only able to provide one on the day of your arrival. We are truly sorry that we could not fulfill your request for the lei delivery service, which was intended to be a surprise.
Additionally, we deeply apologize on behalf of the operating company for the staff's handling of the situation. Instead of welcoming you as you arrived and helping you create wonderful memories, we unfortunately caused you discomfort.
Please be assured that we will contact you separately via email regarding the details.
To prevent similar inconveniences in the future, we take your feedback seriously and will work with the operating company to improve our services.
Thank you very much for your valuable feedback during this busy time.
VELTRA Customer Support Team
この度はレイ・グリーティングサービスをご利用いただき誠にありがとうございます。
しかしながら、せっかくのご旅行にも関わらず、旅の始まりからお客様に多大なるご迷惑をおかけしましたこと心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、お手配に誤りがあり、16個のレイのご依頼を承っていたのにも関わらず当日1個しかご案内が出来かねたとの報告がございました。
せっかくのサプライズ演出のためにレイのお渡しサービスをお申し込みいただいたのにも関わらず、催行会社のお手配に漏れがあったためにご提供できず大変申し訳ございませんでした。
また、現地で対応させていただきましたスタッフの対応につきましても、本来であればご到着のお客様をお迎えし、思い出作りお手伝いをすべきところ、かえってご不快なお思いを抱かせてしまいましたこと催行会社に代わり深くお詫び申し上げます。
詳細につきましては、別途メールにてご連絡させていただおておりますことご了承ください。
同様のご迷惑をおかけしないためにも、お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム