Oahu
Fun, nice view from the sandbar, nice staffs, what a nice experience!!
The boat ride to the sandbar and walking out on the sandbar was a great experience. Highly recommend it. Unfortunately, the weather could have been a little better as it rained for a bit. The crew were friendly and provided great commentary as to what to see and do as well as safety features. The snorkeling by the reef was another great experience.
I had been to Hawaii many times, so I wish I had participated earlier! I was a bit worried about the sandbar and shooting for the first time, but once I went, I had no worries and just enjoyed it! It was fun, friendly, and smooth. The lunch was delicious, and the staff were cheerful, making for a fulfilling day. I will definitely participate again.
HAWAIIへは何度も行っていたからこそ!もっと早くに参加して居ればよかったと思いまいした。初めてのサンドバーとシューティングで心配もありましたが、行ってみれば何の心配もなくEnjoy!でした。楽しく、親切にスムーズでした。ランチも美味しく、スタッフさん達も明るく充実の一日でした。また、参加させて頂きます。
I was looking forward to the all-you-can-eat BBQ lunch and all-you-can-drink soft drinks, but the BBQ was quietly placed inside a dimly lit shed-like building, which brought my mood down. There were few side dishes, and the eating area was swarming with flies. Perhaps because my expectations were high, I was quite disappointed.
The all-you-can-drink soft drinks also had limited options and few places to order from, so in the end, I only had two cups.
Not having a proper changing area was also a downside.
However, the slides had short wait times and were enjoyable.
BBQランチ食べ放題、ソフトドリンク飲み放題を楽しみにしてましたが、BBQは薄暗い小屋っぽい建物の中にひっそりと置かれていて、気分がダウン。おかずも少なく、食べる場所はハエがたかってるし、期待値が高かったせいか、かなりがっかり。
ソフトドリンク飲み放題も、種類が少なく、頼める場所も少なく、結局、二杯しか飲みませんでした。
ちゃんとした着替える場所がないのもいけてませんね。
スライダーはどれも待ち時間が少なく楽しめました。
I was very satisfied with the whale watching I participated in at Shiretoko and Okinawa, so I joined the one in Hawaii with high expectations. I was surprised that we encountered whales right away without having to go far out to sea. Perhaps it’s because they come close to the land to give birth. Because of this, the whales' movements were rather subdued, and we only saw a little bit of their dorsal fins and tails a few times, which was a bit different from the intense experience I had imagined. However, I definitely felt the excitement.
知床と、沖縄で参加したホエールウォッチングが大満足だったので、ハワイも期待して参加しました。沖まで行かなくても、すぐにくじらに遭遇できたことは驚きでした。出産で陸地近くまで来ているからなのでしょうか。その為なのか、くじらの動きが地味で水面から少しの背びれ、しっぽが何度が見られた程度で、想像していた大迫力とはちょっと違いました。ただわくわく感は十分体験できました。
Thank you very much for joining our cruise. We hope you will have the opportunity to enjoy the spectacular jumps of whales next time. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
またの機会に豪快なクジラのジャンプなどをお楽しみいただければと思います。
スタッフ一同またのお越しをお待ち申し上げております。
スターオブホノルル
I got seasick and motion sick, but it was amazing to see a large group of dolphins and cute sea turtles up close! The photographer who was with us was really energetic and fun, and he took a lot of wonderful photos. I would love to use this service again when I go to Hawaii next time.
船酔いと波酔いしてしまいましたが、イルカの大群と可愛いウミガメを間近で見れて最高でした!
同行していたカメラマンがすごくテンション高くて楽しい人で、素敵な写真を沢山撮って頂きました。
またハワイに行く時があれば利用したいです。
ALOHA! Yukina,
Thank you for participating in Dolphin University this time. We hope you will join us again when you come to Hawaii. All of our staff are looking forward to welcoming you.
MAHALO!
Dolphin Office
ALOHA ! ゆきな様
この度はイルカ大學へのご参加ありがとうございました。
ぜひまたハワイへお越しの際はご参加ください。
スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス
I had a wonderful half-day at the dreamlike sandbar, even though I was a bit anxious about bringing my baby. Everyone was very friendly, and I truly enjoyed the experience!
I was thrilled to swim with the sea turtles that come to work every day (laughs). They were so friendly, and my child was excited when a turtle came close and touched me!
The snorkeling took us to some really deep spots, but for small children, they provided large boogie boards with windows (for a fee) to take them along. They also made sure that both parents could participate separately, showing great attention to detail so that everyone could enjoy their time.
Even if you're not confident in swimming, there are other activities available (like paddle boarding), and it's a great recommendation for those who want to try a little bit of everything—walking on the sandbar, snorkeling, and swimming with the sea turtles! The lunch was delicious too (^ - ^).
Although the calendar indicated low tide, we couldn't walk on the beach, so I might have misunderstood how to read it, or perhaps it was just a low tide that didn't expose the sand. Also, it was just before the jellyfish warning period, but we did see a few jellyfish. It's nature, so that's a bit tricky.
All in all, it was a fun experience! Thank you!
憧れのサンドバー、赤ちゃん連れの参加で少し不安でしたが、皆さんとてもフレンドリーで楽しい半日を過ごさせていただきました!
毎日出勤してくる(笑)海亀さんと一緒に泳げたのが感動でした。とても人懐こい亀さんで、海亀さんが近寄ってきて僕に触ったよ!!とこどもが興奮していました。
シュノーケリングも、すごく深いところを行くのですが、小さな子供は窓がついた大きなビート板のようなもの(有料)に載せて連れていけたり、両親がそれぞれで参加できるように配慮してくださっていたり、参加した人が皆楽しんで帰れるような細やかな気配りが随所感じられて素晴らしかったです。
泳ぎに自信がなくても他に遊ぶ道具(パドルボート?とか)があったりしますし、サンドバーを歩いてみたい、シュノーケリングもちょっとしたい、他のアクティビティにも興味があるし、海亀さんとも泳ぎたい!!という、あれこれ少しずつ体験したい方にオススメです!お昼ご飯も美味しかったです(^-^)
カレンダーでは引き潮っぽかったのに砂浜は歩けませんでしたので、カレンダーの見方を間違えたのか、引き潮でも砂浜の出ない引き具合だったのか。あと、くらげ注意のギリギリ手前の日程だったのですが、少しくらげがいました。自然のことなので、その辺は難しいですね。
何はともあれ楽しかったです!ありがとうございました!
Aloha! This is Captain Bruce's Paradise Ocean Tour. Thank you very much for participating. We are very happy to hear that your children enjoyed it as well. We all look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。お子様も楽しんで頂けたようで大変嬉しく思います。
またのお越しをスタッフ一同心よりお待ち申し上げております。
First, regarding the hotel shuttle, because it visits various hotels, the time spent on the bus can be quite long. I was one of the last to be picked up at the Hyatt, so it took about an hour, but those who were picked up first should be prepared for around two hours. This might be a concern for those who need frequent bathroom breaks. It seems that many delays are often caused by participants themselves, such as those who arrive late or go to the wrong meeting point. Once you leave Waikiki, it takes about 30 minutes to arrive using the highway.
We arrived at the site before 10:30. Tour participants lined up at a designated window to receive their tickets and then queued at the gate. The gates opened at 10:30, and while the line wasn't too long, the entry process took some time for each group. Many Japanese visitors had their partially consumed plastic bottles confiscated during the security check. Additionally, there were Japanese guests who lined up at the gate without receiving their tickets, which also caused delays.
After successfully entering, we went to rent a locker. The lockers are rented using a credit card at a terminal, which was a bit confusing, but since it supports Japanese, it wasn't a problem if you stay calm while operating it. The number of lockers is significantly fewer compared to large pools in Japan (like Toshimaen). I wonder what happens if they run out. Perhaps it means that not many people come.
Once we changed, we could finally enjoy ourselves, but by that time it was around 11:00. We were told to return to the bus by 15:00, so if we planned to leave by 14:30, we only had about three and a half hours. Considering lunch time, we effectively had less than three hours, which felt overwhelmingly insufficient. The kids seemed to feel they hadn’t played enough. I had a plan that included shuttle service and a day pass, but those who added a lunch buffet or bodyboarding experience would likely feel even more pressed for time.
The facility itself is more compact than I expected, so moving around doesn't take too long. The crowds are also much lighter compared to Japanese pools, which is a plus. However, there seemed to be only one place to buy lunch, so during peak times, there was quite a wait. It would be good to stagger meal times to save some time.
As for the attractions, overall, they were enjoyable. There are many types of slides that you can't experience in Japan. However, one downside is that some slides require specific floatation devices, and there simply aren't enough of them. Particularly, there were hardly any floatation devices for sliding with children (there were relatively more for single riders). Some of the available ones had holes and were deflated when I picked them up. I really hope this gets improved. With time already being tight, waiting to get a floatation device is frustrating.
The wave pool has large waves and a long duration of waves, which is great. However, there are some rough areas on the floor that could cause scrapes if you're knocked around by the waves. The lazy river is average; the distance for one loop isn't very long. Also, there isn't a typical "just a pool" like you find in Japanese facilities. This is likely why the entire facility is compact, but it doesn't allow for much swimming practice. If you want to swim, you might as well do it in the wave pool when there are no waves.
Overall, the facility is good and enjoyable for adults as well, but the limited time and lack of floatation devices for the slides are drawbacks. Additionally, some attractions are closed at certain times, which is disappointing. I wonder if the closing times are posted somewhere.
The return time of 15:00 does feel early. Perhaps it's to allow for an earlier return to Waikiki so that guests can enjoy shopping as well.
As a time-saving tip, consider wearing your swimsuit in advance and staggering lunch times to reduce waiting at the concession stands.
まずホテルからの送迎ですが、色々なホテルを廻る関係でバスの中にいなければならない時間が長い。自分はハイアットで最後の方だったので1時間位だったが、最初の方にのったひとは2時間くらいは覚悟しないとダメそう。そうなるとトイレが近い人は少し心配。(時間通りに来ない人や集合場所を間違える人など、参加者自身が原因の場合が多そうだが。)ワイキキを出発すればハイウェイ使って30分で着く。
現地には10時半前に到着。ツアーの人はツアー限定の窓口にならんでチケットを貰い、ゲートに並ぶ。10時半開場で列自体はそんなに長くないが一組の入場に時間がかかる。持ち物検査で飲みかけのペットボトルを没収されている日本人が多い。また、チケットを受け取らずにゲートに並んでいる日本人もいて、その対応にも時間がかかっている。
無事入場したあとはロッカーを借りにいく。 端末でクレジットカードを使って借りるタイプで少し戸惑うが日本語対応されているので、冷静に操作すれば問題ない。ロッカーの数は日本の大規模プール(豊島園とか)に比べると圧倒的に少ない。いっぱいの場合はどうするのだろうか。そこまで人はこないということだろうか。
着替えがすめばようやく遊べるが、だいたいその時点で11時頃。15時にはバスに戻ってきて下さいと言うことだったので、14時半にはあがるとすると3時間半しかない。昼御飯の時間も考慮すると実質は3時間もないので圧倒的に時間が足りない。子供は全く遊び足りない様子だった。自分は送迎と1日パスのプランだったが、昼食ブッフェやボディーボード体験を入れた人は更に時間におわれるだろう。
施設内は予想よりもコンパクトな作りなので移動にはそこまで時間はかからない。混雑も日本のプールに比べたら遥かに少ないのでその点は快適。ただ昼購入場所は自分が見た限り一ヵ所しかないので昼時はかなり待つ。時間をずらすなどして少しでも時短したいところ。
肝心のアトラクションについては総じて楽しかった。日本では体験できない種類のスライダーも多く楽しめる。ただ不満としては、専用の浮き具がないと滑れないものがあるが、浮き具の数が絶対的に足りない。特に子供と一緒に滑るための浮き具がほとんどなかった。(一人用は比較的多くあった)。せっかくあった!と思って手に取ると穴が開いていて空気が抜けているものもあった。これは是非改善して貰いたい。ただでさえ時間が足りないのに浮き具を得るまでの待ちは痛い。
波のプールはウェーブが大きくウェーブの出る時間も長いのがうれしい。ただし床がザラザラな場所があり波にあおられて擦りむく恐れあり。流れるプールは普通。一周の距離はそんなに長くない。また、日本のプール施設にあるようないわゆる‘‘ただのプール’’はない。これが施設全体をコンパクトにできている理由でもあるが、泳ぎの練習などはあまりできない。あえてやるなら、波がないときの波のプールくらい。
全体的に言えば施設自体は良く大人でも楽しめるが、時間が少ないのとスライダー用浮き具がすくないのが難点。あとは時間帯により閉鎖しているアトラクションがあるのが不満。閉鎖時間はどこかに書いてあるのだろうか。
帰宅集合時間が15時というのはやはり早い。もしかしたら、ワイキキに早く帰れるからショッピングも楽しめるという配慮なのかもとも思った。
時短テクニックとしては、予め水着を着ておく、昼御飯時間をずらして売店に並ぶ時間を減らす。
Overall this was not one of the better snorkel experiences. The boat was too crowded, with 61 snorkelers. The right size for the boat should have been about 40. Especially crowded at the start where people were not allowed on the top deck when leaving port.
The crew try their best to provide a good time. They are energetic and enthusiastic.
Food option was another issue. Basically you get either a cheeseburger or veggie cheeseburger. No other choices. I hate cheese. Since food is pre-made, there is no opportunity for a simple hamburger. Drinks are either water or watered down lemonade, served in tiny cups. Should have had more variety and larger cups. You also can get a bag of chips.
Swimming with the dolphin is basically everyone jump in the water, look down to see a couple dolphins swim by, and then jump right back in the boat.
Snorkeling was not rushed, but the site did not have many fish or varieties of fish.
Water slide was fun. Much more fun than snorkeling.
Aloha
I am sorry that conditions were less than ideal on your tour.
Our boat is actually certified for 97 passengers. We will talk to our staff about openinig up the top deck from the begining. Usually for larger groups we do allow that. There should be room for everyone to move around comfortably from the onset.
We have a no cheese option for both the beef and veggie burger. We are constantly trying to improve our program. We actually just got our Liquor License and have been discussing different beverage options.
The swim with the dolphins and snorkeling vary based on conditions and their behavior. Ideally we like to have longer, closer views of the animals in their natural enviornment. Usually we see turtles and a variety of fish. Occassionally other cool sea life like eels, rays and even monk seals.
We are glad you enjoyed the slide. And hope you can come back with us sometime so we an make the experience and memory better for you.
Kind regards
I had been curious about it for a long time, and this was my first time participating. The sandbar is a wonderful place made up of coral deposits, and standing there gave me a truly strange feeling. We took photos and played beach volleyball with other participants, and before we knew it, it was time for the BBQ hamburger lunch. The hamburgers we made ourselves, topped with pineapple and other ingredients, were exceptional when eaten on the boat.
After that, we went turtle watching from the boat, and then it was time for snorkeling at the snorkeling point. Unfortunately, the visibility wasn't that great, but we encountered turtles underwater, which was incredibly exciting. The Japanese-speaking female guide was friendly, and for some reason, it felt like my family was being slightly marked, but she helped liven up the atmosphere on the boat, and we had a great time.
ずっと気にはなっていたが、今回初めて参加しました。
サンドバーは素敵な場所でサンゴの堆積で出来ている浅瀬という事で、そこに立てば何とも不思議な感覚がありました。写真を撮ったり参加者でビーチバレーをしたりしましたが、あっと言う間にBBQハンバーガーランチとなりました。自分たちでパイナップルなどトッピングして、船の上で食べるハンバーガーは格別なものでした。
その後ウミガメのウォッチングを船上から行い、シュノーケリングポイントでシュノーケリングになりました。
残念ながら視界はそれほど良くありませんでしたが、水中でもウミガメに遭遇し、大興奮でした。
日本語ガイドの女性の方も、気さくな方で、何故か我が家族が少しマークされていた感はありますが、船上も盛り上げていただき、楽しいひと時を過ごせました。
The weather was great, and we were able to see a very beautiful sandbar! The snorkeling spot had strong winds and the water was a bit murky, but we were able to see some fish. The sandbar was deeper than I expected, about knee-deep. I checked a site that predicts the tides to decide when to go, but there were days that seemed deeper, so I think it would be good to confirm and choose a day within the possible range.
天気に恵まれ、とても綺麗なサンドバーが見られました!シュノーケリングのポイントは風が強く少し海は濁りが強かったですが、魚は見ることができました。サンドバーはひざ下くらいの深さで思ったよりも深かったです。潮の満ち引きを予測するサイトを見て決めましたが、もっと深そうな日もあったので、可能な範疇で確認して行く日を決められるといいと思います。
A breathtaking spot often seen in TV shows and guidebooks! I wanted to go to the sandbar, so I signed up.
It was definitely the right choice! I highly recommend it!!
On my boat, Justin kept the energy up and it was a lot of fun. I tend to get seasick, so I took some motion sickness medication before joining. It didn't rock too much, so it wasn't a problem. The lunch on the boat was delicious too!
The sandbar had cloudy skies with occasional sunny breaks, and I took a lot of photos.
It would have been even better if it had been clear!
I had a great time snorkeling and paddleboarding.
I even got to see a sea turtle!!
テレビやガイドブックでよく見かける絶景スポット!サンドバーに行ってみたかったので申込みました。
参加して正解!オススメです!!
わたしの船はジャスティンさんが盛り上げてくれて楽しかったです。船酔いしやすいので酔い止めを飲んで参加しました。そんなに揺れずに気にならなかったです。船上ランチも美味しいですよ!
サンドバーは曇り空で時々晴れ間が見えて、写真たくさん撮りました。
快晴ならもっと良かったでしょうけど!
シュノーケルしたりSUPしたり楽しかったです。
ウミガメにも会えました!!
Aloha! This is the Captain Bruce's Paradise Ocean Tour. Thank you very much for participating. It seems you enjoyed the meals, activities, and encounters with the sea turtles! We, along with our guide Justin and the entire staff, sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。お食事やアクティビティ、ウミガメとの出会いをお楽しみいただけたようですね!またのお越しをガイドジャスティン始めスタッフ一同心よりお待ち申し上げております。
They were talking to everyone except us, completely ignoring us the whole time. It was a waste of time and money. I want my money back. I think the guide should prioritize the customers before enjoying their own meals and fun.
私達以外の人達にはみんなには話しかけていたのに、私達にだけ話しかけもせず、ずっとスルーでした。
時間とお金の無駄でした。
お金返してほしいです。
ガイドさんは自分達がご飯食べたり楽しむ前に、お客さんを優先したほうがいいと思いますよ。
This is the Captain Bruce Heaven Sea Tour. We sincerely apologize for the discomfort caused to our customers due to the thoughtless actions of our staff. We take your feedback seriously, and we are committed to making prompt improvements. We truly appreciate the valuable time you took to provide your opinions and comments.
キャプテンブルース天国の海ツアーです。この度は弊社スタッフの配慮のない行動によりお客様へ不快の念をかけてしまいましたこと心より深くお詫び申し上げます。ご指摘いただきましたことをスタッフ全員真摯に受け止め、早急に改善していく所存でございます。貴重なご意見そしてコメントへのお時間をいただきましたことを心より御礼申し上げます。
This was my second time going to the heavenly sea, and it was the right choice to use this company for the first time. I had an amazing time. The food was also very delicious!
天国の海へ行くのは2回目でしたが、初めてこちらの会社を利用し正解でした。最高にたのしめました。ご飯もとても美味しかったです!
Aloha! This is Captain Bruce's Paradise of the Sea Tour. Thank you very much for participating. Your words that you had an amazing time are truly encouraging. Thank you for the wonderful comments along with the lovely photos of the honu (sea turtles). We all look forward to welcoming you back again.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。最高に楽しんで頂けたとのお言葉、何よりも励みになります。ホヌの素敵な写真とともに、素敵なコメントありがとうございました。
またのお越しをスタッフ一同心よりお待ち申し上げております。
This was my first time participating with my mother and my children, aged 3 and 7. I thought my 3-year-old might not be able to handle the dolphin swimming, but when we arrived at the spot, everyone dove into the sea! The 3-year-old was held by a staff member and got to see dolphins and sea turtles, and even ride on a paddleboard, which made them incredibly happy! The staff were all friendly and kept the kids entertained. We encountered dozens of dolphins, many sea turtles, and even baby turtles, making it the best day of our lives. The kids are now excitedly saying they want to join the manta ray program next time! Thank you to all the staff! I will definitely participate again next time!
今回初めて母と私と3歳と7歳の子供連れで参加しましたが3歳の子はドルフィンスイミングは無理かなぁと思いながらポイントに着くと全員海にダイブ!3歳の子はスタッフの方に抱っこされてイルカ、ウミガメを見せてもらったりパドルボードに乗せてもらって凄く喜んでました❗スタッフの皆さんがフレンドリーで子供達を楽しませてくれて何10頭ものイルカ先生、何匹ものウミガメ先生や赤ちゃん亀にも出会えて人生で一番最高な日になりました子供達は、次はマンタ大学にも参加したいと大騒ぎしています❗
スタッフの皆さん ありがとうございました☺️
次回も必ず参加させて頂きます✨✨
ALOHA! Dear Archon,
Thank you for participating in Dolphin University. I hope that your 3-year-old was able to join you in the water and see the dolphins, creating unforgettable memories. We look forward to welcoming you at Manta University next time!
MAHALO!
Dolphin Office
ALOHA ! アーチャン様
この度はイルカ大学へのご参加ありがとうございました。
3歳のお子様も一緒に海に入ってイルカを見れて、忘れられない思い出になってたら嬉しいな〜と思います。
次回はぜひマンタ大学でもお待ちしております!!
MAHALO !
イルカオフィス
I saw in the reviews that there were few Japanese people, but coincidentally, the crew on our cruise included second-generation Japanese, so they felt very Japanese! The other two crew members were also friendly towards the Japanese guests, and we had a fantastic time! There were about ten Japanese participants as well! The scenery was amazing!
口コミを見ていると日本人が少ないとありましたが、
たまたまなのか私達がのったクルーズのクルーが2世の人で、もはや日本人でした!
その他2名のクルーも日本人に対して友好的で、すっごく楽しめました!参加の日本人も10名くらいはいました!景色も最高でした!
There was a bit of trouble with the operating company at the meeting point. We arrived at the meeting location more than five minutes before the scheduled time. Then, a flashy bus with the "Dolphin & You" logo passed right in front of us, and thinking we had been left behind, we hurried to chase after it, but it just kept going. Since we had minimal luggage and didn't have our smartphones, we had no choice but to return to the hotel, where we received a call from the operating company... They said they had come to pick us up at the meeting point but since we weren't there, we could no longer participate in the tour.
Actually, the bus we chased after was a different bus picking up Western guests, while Japanese guests were supposed to be picked up by a smaller van (a plain white bus without the operating company's name or logo), which apparently arrived quite late on the day of the tour. Despite this, the operating company said, "Since this is a cancellation on your part, we cannot issue a refund. If you want to participate, please take a taxi to the harbor." I thought it was unreasonable to ask us to take a taxi to a location that takes an hour by car, and when I expressed my frustration asking, "Is this really our responsibility???" they reluctantly agreed to send someone to pick us up.
On the morning of the tour, a confirmation call was made to the hotel, but the staff member was not fluent in Japanese and did not provide detailed information during the prior call. Therefore, I recommend confirming what kind of bus will come to pick you up on the day of the tour.
Once we got on the boat, I thought the staff members were very kind and helpful. There were also staff members who spoke Japanese fluently. They were very high-energy, which might be a bit overwhelming if you’re feeling unwell. In my case, I think the strong winds contributed to my discomfort, and I felt that snorkeling might be tough for small children... My child cried a lot during the first attempt and couldn't handle it. Dolphins can only be seen underwater as dark shadows, so it might be better for children to see them from the boat.
I also brought an underwater camera, but it's quite difficult unless you're a good swimmer. Regarding clothing, I wore a rash guard and tights, and I think that was sufficient without needing to rent a wetsuit (the rental wetsuits are short types). As for belongings, you should definitely borrow a bath towel from the hotel and bring it with you. It can get a bit chilly on the way back, so it's better to take off wet rash guards and dry off with the bath towel before putting on a dry shirt.
As for tipping, which can be confusing for Japanese people, it didn't seem like it was strictly enforced. The Q&A section on the operating company's website also mentions that a small gesture is sufficient. I hope this information is helpful to everyone.
集合時に運営会社と少しとトラブルになりました。
私たちは集合場所に待ち合わせ時間の5分以上前から来ていました。
すると「ドルフィン&ユー」のロゴが描かれた派手めのバスが目の前を通り過ぎてしまったので、置いて行かれたと思い、慌てて追いかけたのですが、そのまま行ってしまいました。
荷物も最小限で、スマホも持っていなかったので、仕方なくホテルに戻ったところ、運営会社から電話が・・・。集合場所にピックアップにきたが、いないのでもうツアーには参加できないとのことでした。
実は我々が追いかけたバスは、欧米人客を拾っていく別便のバスで、日本人客はそれよりは小さいバンのようなバス(運営会社名もロゴもない、真っ白なバスです)が拾っていくことになってたらしいのですが、当日それが待ち合わせ時間よりもかなり遅れてきたのです。
・・・にも関わらず、運営会社がいうには、「そちらの都合のキャンセルなので、返金には応じられない。参加したければ、タクシーでハーバーまで来てください。」とのことでした。
車で1時間もかかるところに、タクシーで来いというのもどうかと思いますし、さすがに「それってこちらの責任なのですか???」と憤ったところ、渋々なんとか迎えにきてくれました。
当日の朝に確認の電話がホテルに掛かってきますが、そのときのスタッフは日本語が堪能ではなく、事前の電話でそこまで詳細な情報までは教えてはくれませんでした。
ですので、当日はどんなバスが迎えにくるのかを必ず確認された方がいいと思います。
船に乗ってからは、スタッフの皆さんとても親切で良かったと思います。
日本語がとても流暢なスタッフもいました。
とてもハイテンションなので、気分が悪くなるとちょっとしんどいかもしれません。
私の場合は、結構風が強かったのも原因かと思いますが、シュノーケリングは小さいお子さんは厳しいかも・・・という印象でした。
うちの子は、1回目で大泣きでダメでした。
イルカは水中で見ても、黒い影のようにしか見えないので、子供は船上で見た方がいいかもしれません。
あと水中カメラを持っていきましたが、泳ぎが得意な方でないとなかなか難しいです。
あと服装ですが、私はラッシュカードとタイツをはいて行きましたが、ウエットスーツ(貸しウエットスーツは短パンタイプです)を借りなくても、これで十分だと思いました。
荷物としては、バスタオルはホテルで借りて必ず持っていくべきでしょう。やはり帰りはちょっと寒いので、ぬれたラッシュガードなどは脱いで、バスタオルで体を拭って、乾いたシャツ等を着る方がいいと思います。
日本人が戸惑うチップですが、そんなにきっちり払っている感じはなかったです。運営会社HPのQ&Aにも書いてありますが、気持ち程度でいいと思います。
皆さんの参考になればと思います。
The weather was wonderful, and the color of the sea was just as I expected! I was worried if my elderly mother would enjoy it, but when we got off the boat and walked in the shallow water, she was satisfied to see sea turtles and fish up close.
I was the only one who went snorkeling, but the sea turtles came so close that I could almost reach out to them! It was a happy moment where we could gaze at each other without touching.
If I have the chance to go to Hawaii again, I would love to participate!
お天気にも恵まれて、思った通りの海の色でした!高齢の母が楽しめるか心配でしたが、船から降りて、浅瀬を歩くと、海亀や魚がすぐ近くで見れて満足してました^_^
私だけスノーケリングしましたが、海亀は本当に手が届くところまで近づいてきてくれました!触らないように、でも見つめ合える幸せな時間でした。
また、ハワイに行く機会があったら、参加したいです!
Aloha! This is Captain Bruce's Paradise of the Sea Tour. Thank you very much for participating this time. We are very happy to hear that your elderly mother was also satisfied. It seems that the sea turtles came close to you as well! We hope you will join us again next time. All of our staff are sincerely looking forward to your visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。ご高齢のお母様にもご満足いただいたようでとても嬉しく思います。ウミガメも近くまで来てくれたのですね!またの機会にぜひご参加くださいね。お越しいただけますことをスタッフ一同心よりお待ち申し上げております。
We arrived at the scheduled time and greeted by our NASA ambassador, astronomer, Greg.
He was so enthusiastic and pointed so many amazing things to see in the night sky. My favorite was seeing Saturn! The GPS telescope was very impressive.
It was a beautiful location to learn about the stars, planets, and our solar galaxy as the sun went down over the horizon.
We will be back!
Mahalo!
Amazing location
Fantastic crew
Ohhhhhh and that water !!!!!!!
Not only did I get to see the long-awaited sea turtles, but they also came up to me. I was told that since they are an endangered species, touching them would result in a fine, but the turtles were so friendly that they came up to me, and I couldn't avoid touching them.
For lunch, we had croissants filled with ham and cheese, macaroni salad, meatballs, and pineapple, which was okay. I was worried about motion sickness, so I paid $20 for a wristband. Its effectiveness was questionable. I would like more detailed information about Kailua Town. The shower was cold.
Kaeruya.
待望のウミガメが見れただけでなく、私によって来てくれて、絶滅危惧種だから触ったら罰金と言われていましたが、ウミガメの方から触れて来てくれて避けれなかったくらい人懐っかかったです。
お昼はクロワッサンにハムやチーズが挟んでいる物や、マカロニサラダ、ミートボール、パイナップルとまあまあ。酔い止めというリストバンドを心配だから20ドル払って買いました。効果は微妙。カイルアタウンは内容を詳しく書いて欲しい。シャワーが冷たい。
カエルヤ
Aloha! This is Captain Bruce's Paradise Ocean Tour. Thank you very much for participating in our Kailua stopover plan. It seems that the friendly sea turtles came close to you! We will promptly address your concerns regarding the Kailua town map and the showers. We sincerely appreciate your valuable feedback. We look forward to welcoming you back again, from all of our staff.
アロハ!キャプテンブルース天国の海ツアーです。この度はカイルア立ち寄りプランにご参加いただき誠にありがとうございました。 人懐っこいウミガメが近くまで寄って来てくれたのですね!
カイルアタウンの地図やシャワーのことなどに関しましては早急に対応させていただきます。貴重なご意見をお寄せくださいましたことを心より感謝申し上げます。またのお越しをスタッフ一同心よりお待ち申し上げております。
I had a great time snorkeling, kayaking, and enjoying lunch, with plenty of free time to relax. I appreciated the staff's thoughtful attention to ensure we had fun. They even laid out towels on the bus for our return trip. My family, who joined me, also said they had a wonderful time, which was great to hear. We were able to see many turtles, and of course, the ocean was incredibly beautiful. I'm glad I went.
シュノーケリング、カヤックなどで遊んだり、ランチを頂いたり、十分な時間を自由に過ごせるのが楽しかったです。楽しく遊べるようにスタッフの方の心遣いもうれしいです。帰りのバスにはタオルを敷いてくれてありました。
一緒に行った家族も楽しかったといってくれていたので、よかったです。
亀もたくさん見ることができました。いうまでもなく、海はとても綺麗でした。行ってよかったです。
Aloha! This is the Captain Bruce's Paradise Ocean Tour. Thank you very much for participating this time. We are glad to hear that your family also enjoyed the experience. We sincerely look forward to your next visit.
アロハ!キャプテンブルース天国の海ツアーです。この度はご参加いただき誠にありがとうございました。同行したご家族も楽しんで頂けたとのこと、嬉しく思います。またのお越しをスタッフ一同心よりお待ち申し上げております。
Captain Bob’s Trip was awesome!! Top notch! It started with a beautiful catamaran ride and really fun energetic exciting crew! These people made you feel very safe and welcome and ensured everyone was having an exceptional time!
The sand bar and volleyball were breathtakingly beautiful and so much fun! Whether you are a professional volleyball player or a 5 year old, it all seemed to work out just as it should and everyone had an amazing time!
The BBQ was delicious, drinks, bar, everything was perfect! Grilling off the side of a catamaran on a sandbar in Oahu! What more could you ask for!
Seeing the turtles was amazing and the snorkeling was fantastic as well! Plenty of really nice equipment, instruction, safety always a priority with this crew! I would recommend this excursion and experience 100%! Also- a nice tour bus picks you up at your hotel or close to it if you need a ride! Fantastic transportation. Very well run and organized! We met some really nice people on the excursion and the crew was the best! Enjoy!
Good point
- The lunch is very delicious.
- Drinks are free (alcohol is extra).
- The sea is beautiful.
- I got to see a sea turtle!
Disappointing point
- Since the tour arrives in the afternoon, the sea was high tide and the sandy beach was not visible. It might be better to think that this tour is not one where the sandy beach is exposed.
Good point
・lunchがとても美味しい
・ドリンクも無料(アルコールは別)
・海が綺麗
・ウミガメに会えた!
残念point
・午後に到着のツアーなので海は満潮で砂浜は見えませんでした。このツアーでは砂浜が顔を出すツアーではないと思ったほうがいいかもしれません
My family and I were very impressed. We were able to see a kaleidoscope of fishes even a shark and leopard stingray. We were even able to see large leather back sea turtles. Definitely worth it
Mahalo for your review! We are so happy to hear that you enjoyed your recent experience with us. We're also excited you were able to see some great marine life! We hope to have the pleasure of welcoming you back aboard in the future! A hui hou (until next time).
The movie location tour was particularly great. Jeff, our guide and driver, was fluent in Japanese, handsome, and his guiding was entertaining, making the tour even more captivating. The jungle experience was quite thrilling and fast-paced.
映画ロケ地めぐりが特に良かったです。ガイド兼ドライバーのジェフは、日本語が上手で、顔はイケメン、ガイドも面白く、ロケではめぐりをさらに魅了する内容でした。ジャングル体験は、かなりスピード感とスリルがありました。
The guide, who was fluent in Japanese, taught us various things and made everything easy to understand! That guide was also fluent in English and Chinese. It was my first time on a submarine, so I was excited the whole time. However, I felt there were a bit fewer fish than expected, but I was very satisfied because I got to see a sea turtle! Being able to see the depths of the ocean at 30 meters was truly mystical! I highly recommend this tour!
日本語がペラペラなガイドさんがいろいろ教えてくださり、分かりやすかったです!そのガイドさんは英語、中国語もペラペラでした。
潜水艦は初めてだったので終始興奮でした
ただ、お魚がちょっと少なかったかなという印象でしたが海ガメにも出会えたのでとっても満足です‼️30メートルも深い海の中を見ることができてとても神秘的です!おすすめツアーです!
Thank you for your review! We are glad to hear that you enjoyed exploring with us, and we will definitely share your thoughts about the guides being funny and passionate! We love hearing feedback from our guests, and we are happy to know that you had a wonderful submarine adventure. We hope to see you again!
あなたのレビューのためのマハロ!私達はあなたが私達と探索することを楽しんだことを聞いてうれしく思います、そして私達はあなたが彼らがおかしくて情熱的であると思ったというガイドと必ず共有するでしょう!私達は私達のゲストからのフィードバックを聞くのが大好きで、あなたが素晴らしい潜水艦の冒険をしたことを知ってうれしく思います。またお会いしましょう!
I was looking forward to visiting Manoa Falls, but I couldn't go due to road closures. Instead, I went to the Lion Arboretum, which was a worthwhile place to visit. It was full of negative ions, and the occasional passing rain shower felt refreshing. Hawaii has great beaches, but hiking in the mountains is also wonderful!
Thank you, Toshi, Yuji, and John, for your help!!
楽しみにしていたマノア滝は道路封鎖のため行けなかったのですが、代替で行くことになったライオン植物園は見応えのある場所でした。
マイナスイオンたっぷりなのはもちろん、時々通り過ぎるスコールもむしろ気持ちいい。
ハワイは海もいいけど山歩きもいい!
お世話になったトシさんユウジさんジョンさんありがとう!!
I participated with one adult and two children. From the time of the pickup, I was told that one child was canceled, even though I hadn't canceled anything, which led to a back-and-forth argument. Somehow, we were allowed to board, but at the park reception, they said one child was still canceled. What does this mean? I'm angry. We managed to get in, but it was confusing. I was also not given an explanation about purchasing photos, so I couldn't buy any, which made me angry. Overall, the service was terrible from start to finish. I will never use this again.
大人1人と子供2人での参加でした。
送迎の時からこちらはキャンセルしてないのに子供1人キャンセルになっていると言われ押し問答、なんとか乗せてもらいパーク受付でも1人キャンセルになってると。
どういうこと怒り
ここもなんとか入れてもらい、戸惑いながらの参加。写真購入の説明もされず買えなかった怒り
とにかく最初から最後まで対応は最低でした。
二度と利用しません
Thank you very much for your patronage.
However, I sincerely apologize for causing you to feel uneasy from the moment of your pickup, despite your anticipation for the outing.
Upon confirming the situation with the local operating company on the day of the event, it was found that there was an error in the reservation management on their side, which resulted in the seat for one child not being secured. Additionally, I apologize on behalf of the operating company for the unilateral response without sufficient explanation, which caused you discomfort.
We recognize that carefully confirming each important booking from our customers is fundamental to ensuring that you have a wonderful time, and that any deficiencies in reservation management are a serious issue that cannot be overlooked. To prevent similar inconveniences in the future, we will strengthen our collaboration with the local operating company and strive for further service improvement.
For further details, we have sent you a separate email, and we would appreciate it if you could check that.
Thank you for your understanding.
VELTRA
ご利用いただき誠にありがとうございます。
しかしながら、せっかく楽しみにお出かけいただいたにも関わらず、お迎えの時から不安なお気持ちにさせてしまい誠に申し訳ございません。
当日の状況を現地催行会社に確認しましたところ、催行会社側の予約管理にエラーが発生していたため、お子様1名のお席のが確保できておりませんでした。
また、十分な説明もなく一方的な対応となってしまい、ご不快なお気持ちにさせてしまいましたこと、催行会社に代わりお詫び申し上げます。
お客様からの大切なお申込みを1件1件丁寧に確認し、素敵なお時間をお過ごしただけますためにも予約管理は基本中の基本であり、不備が許されない重大な問題であると認いたします。
今後同様のご迷惑をおかけしないためにも、現地催行会社との連携を強化して、さらなるサービス向上に努めてまいります。
詳細につきましては、別途メールにてご連絡させていただいておりますので、そちらよりご確認いただけましたら幸いです。
何卒よろしくお願いします。
VELTRA
The tour was conducted with two boats, one of which gathered Japanese participants and provided guidance in Japanese. The guide was a Japanese person who was always smiling and very attentive.
When we arrived at the sandbar, we spotted two sea turtles, and several more came by afterward.
Next, we moved to the snorkeling point, where we were able to see about five sea turtles from the boat.
The snorkeling point didn't have strong waves, so if you can swim reasonably well, I recommend trying it without a life jacket!
The deeper areas had more fish and were beautiful! Additionally, I was able to find a sea turtle resting in the coral, and I managed to take an amazing photo! I had to dive about 4 meters, which was quite challenging, but it became my best memory in Hawaii.
I want to go again!
2隻の船でツアーを行い、1隻に日本人を集めて日本語でガイドを行ってくれました。
ガイドをしてくれたのは日本人の方で終始笑顔で丁寧な対応をしてくれました。
サンドバーに着いた時にもウミガメが目視で2匹確認できて、その後もサンドバーに何匹か来ていました。
その後はシュノーケリングポイントに移動するのですが、船から5匹くらいのウミガメを見つけられました。
シュノーケリングポイントは波もそこまで強くないので、泳ぎがある程度できる人はライフジャケット無しでチャレンジしてみてください!
深いところの方が魚も多くて綺麗でした!
また、サンゴの隙間で休んでいるウミガメを見つけられて最高の一枚を撮ることができました!
4mくらい潜らなければならなかったので、結構大変でしたがハワイで1番の思い出になりました。
また行きたいです!