Reviewed by: やんちゃママ
Since it was a catamaran, I didn't have to worry about seasickness and enjoyed plenty of free drinks like Mai Tais and champagne. I wish I had brought some snacks... The scenery is wonderful. It's romantic. As we got closer to Diamond Head, there was a lot of noise with dancing and singing to the music. It was about an hour, but it was fun. We took commemorative photos before boarding and bought them on the way back.
カタマランなので、船酔いの心配もなくフリードリンクのマイタイやシャンパンを沢山頂きました。おつまみ持参すれば良かったかな・・・
景色が素晴らしいです。
ロマンチックです。
ダイヤモンドヘッドに近づくと音楽に合わせてダンスしたり歌ったりと大騒ぎでした。
約1時間でしたが楽しかったです
記念写真を乗船前にとってもらい、帰りに買いました。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/03 |
Reviewed by: おみりゅ
Honestly, I didn't expect it to be that much fun. I would like to sign up for the sunset cruising next year.
正直、あんなに楽しいとは思っていませんでした、来年はサンセットクルージングにお申し込みしたいと思います。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Friends |
| Posted on: | 2017/10/30 |
| Activity Date: | 2017/10/27 |
Reviewed by: Lizzie
Great cruise!!! So picturesque and so much fun!!! Recommend ++++ met some great people!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2017/10/30 |
| Activity Date: | 2017/10/29 |
Reviewed by: Shannon
It was awesome! The Captain was hilarious! Drinks were delicious! The view of Waikiki from the boat was great, and the sunset was beautiful. Met some lovely people. Highly recommend!!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2017/10/30 |
| Activity Date: | 2017/10/25 |
Reviewed by: Solo1178
It was fun night! Loved the sail and atmosphere. The crew was terrific. I think I would enjoy the music be a little louder and the boat could go a little faster and further out. Other than that, it was a great sail!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2017/10/29 |
| Activity Date: | 2017/10/07 |
Reviewed by: waiha kona
The fireworks were shorter than I expected (about 5 minutes), so I thought it might not have been necessary to take the boat just for that. However, the atmosphere on the boat with the dining, dancing, and performances, as well as the night view, was very nice. I got seasick as soon as we boarded and couldn't move from my seat much, but the staff was very attentive and considerate. They took photos during boarding and would come around to sell them later. We decided to have the data sent to us via email, but there was no Wi-Fi on the boat, so I couldn't confirm the data reception. Later, it turned out that the data hadn't been sent, but I consulted with VELTRA, and they were able to send it to me after I returned to Japan. I was very grateful for their help. I think it's better to receive the photos in physical form.
予想していたよりも、花火は短かったので(5分くらい)、わざわざ花火のために船に乗らなくても良かったかなと思います。ただ、船上でのお食事や、踊りや演奏など、夜景など雰囲気はとても良かったです。乗船してすぐに船酔いしてしまい、ほとんど席から動くことはできなくなりましたが、スタッフの方たちは、いろいろ気にかけて下さいました。また、乗船時に写真を撮り、後で売りに来ます。私たちはデータのみメール送信してもらうことにしましたが、船内にwifiがなくデータ受信が確認できませんでした。あとで、送られていないことが判明しましたが、VELTRAの方に相談して、日本に帰国してからデータを送ってもらうことができました。VELTRAの方にも大変お世話になりました。写真は、やはり実物で受け取ったほうが良いと思いました。
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー+花火鑑賞<金曜日限定>(2019年3月まで) |
| Attended as: | Friends |
| Posted on: | 2017/10/29 |
| Activity Date: | 2017/10/13 |
Reviewed by: Viktorea
this boat ride was absolutely amazing. I would do it again. I loved that you can book it all online and show up the day of, super easy. I called them to get clarification and they were more than helpful. The ride was more than expected. Both of the guys working were energetic and funny. They made the ride very fun, while still giving everyone their own time to hang out and take photos. The open bar was obviously a great perk also. I really enjoyed the sunset cruise and would love to try one of the other ones they do.
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/29 |
| Activity Date: | 2017/10/24 |
Reviewed by: Cam
We had a really good time, Great crew, awesome scenery, fab cocktails - Just wish it lasted a bit longer..
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/25 |
Reviewed by: Hiro
There were no Japanese people other than us, but the atmosphere was enjoyable with families, couples, and people from various countries. The price included two free drinks, but we were told that there was no charge for the third drink, making it all-you-can-drink. Just make sure not to forget to give a tip to the staff instead of paying the bill. The sunset was wonderful, and I thought the night view after sunset was worth a million dollars.
日本人は我々以外居なかったが、家族連れやカップル、いろんな国からの人達で楽しい雰囲気だった。
代金には2フリードリンクでしたが、3杯目からも代金は要らないと言われ、飲み放題でした。
ただ代金の支払いの代わりにスタッフにチイップを渡すのは忘れないように。
サンセットは素晴らしく、日没後の夜景も100万ドルの価値があると思いました。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2017年12月31日まで) |
| Attended as: | Couples |
| Posted on: | 2017/10/27 |
| Activity Date: | 2017/10/18 |
Reviewed by: Whoops
On the day of the cruise, the wind was very strong, and it rained intermittently, but I had a great time cruising. As the captain said, "Today will be very bumpy" due to the wind and tide, it was indeed quite rocky, and I felt like I might be thrown off if I didn't hold onto the railing. (In such weather, it's not suitable for children.) The captain mentioned, "It's been windy all week; it's not usually like this."
However, I didn't get seasick, and I enjoyed the cruise while feeling good from the all-you-can-drink option. I was able to see a big rainbow stretching from Diamond Head to the city of Honolulu. The color of the ocean was beautiful. It was a shame that the sunset was quickly obscured by clouds and ended in the blink of an eye, but I accepted it since it's nature. If I have the chance, I would love to go again, but hopefully, next time there won't be any wind (so it won't be so bumpy).
当日は風がとても強く、また、雨が途中途中で降ったりもしましたが、楽しくクルージングできました。風と潮の関係で「今日はとても揺れる。」との船長さんの言葉通り、すごい揺れて、手摺につかまっていないとどこかに飛ばされそうでした。(こう言う天候の時は子供はNGですね)船長曰く「今週はずっと風が強い、いつもはこんなではない。」と言っていました。
しかし、船酔いもせずに、でも、飲み放題でいい気分に酔っ払ってのクルージングでした。ダイヤモンドヘッドからホノルルの街に掛けての大きな虹も見れました。また、海の色がきれいだった。サンセットは雲に邪魔をされて、アッと言う間に終わってしまったのは残念でしたが、まぁ、自然相手なので仕方なしと諦めました。機会があれば、また、乗りたいですが、今度は風がない(大揺れしない)といいなぁ。
| Rating: | |
|---|---|
| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Friends |
| Posted on: | 2017/10/25 |
| Activity Date: | 2017/10/19 |
Reviewed by: アースアンドウォーター
I participated with seven family members and relatives. At first, I was worried because not all the staff were Japanese and they couldn't speak English, but once we set off, their kind service was excellent and I was very satisfied with the sailing experience. Thanks to them, it became a wonderful memory, and I am truly grateful. Thank you very much.
家族、親戚7名で参加。スタッフ全員が日本人ではなく、英語が話せないので最初は不安がありましたが、出発してからは親切な対応でサービスも最高で満足なセーリングでした。おかげで素晴らしい思い出となり、本当に感謝しています。有難う御座いました。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2017/10/23 |
| Activity Date: | 2017/09/28 |
Reviewed by: ちぐさ
No matter how many times I ride, it's the best! Last year there were no snacks included, but this year I was able to enjoy some snacks. I recommend it because you can enjoy the magnificent scenery of Hawaii along with music, even more than on a dinner cruise.
何度乗っても最高です!
去年はスナックがついてなかったのですが、今年はスナックをいただけました。
ディナークルーズよりもハワイの壮大な景色を音楽と一緒に楽しめるので、おすすめです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2017/10/23 |
| Activity Date: | 2017/09/30 |
Reviewed by: SSS
It was a tour where there were few Japanese tourists, allowing us to enjoy the overseas experience! The sunset was beautiful, and the tour guide had a great vibe. We had fun listening to music while enjoying drinks! The restrooms were basic, but it was reassuring even after drinking! I had a great time!
日本の観光客が少なく
海外を楽しめるツアーでした!
サンセットも綺麗で
ツアーの方もノリが良く
音楽を聴きながら楽しく
お酒が飲めました!
簡単なトイレですが
お酒を飲んでも安心でした!
楽しかったです!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/09/22 |
Reviewed by: Hernandez
We had a good time! We had a large group, can't wait to come back to Honolulu to do it again! Fantastic crew. Thank you
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/15 |
Reviewed by: Hernandez
We had about 40 of our family members and it was so much fun! Great experience and would definitely do it again! Fun crew. Thank you
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/15 |
Reviewed by: mmm
There were many foreigners last time, but this time more than half were Japanese. The fireworks were beautiful, but everything else was pitch dark, so I thought maybe the sunset would have been better!
外人さんが多いとレビーがありましたが今回は半分以上日本人でした。花火は綺麗に見えましたがそれ以外は真っ暗なので、もしかしたらサンセットのほうがよかったかもーと思いました!
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Families |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/09/29 |
Reviewed by: ひより
I was a bit disappointed. I was excited for my first cruise. The pickup was 20 minutes late, and I became anxious, so I called the Hawaiian company from my Japanese phone. They said they were delayed. The microbus arrived over 30 minutes late. I had to sit in a jump seat on a full bus, and the driver confirmed names without apologizing for the delay before we departed. The ship was also full, and it started to rain heavily with high waves, so everyone went inside. This time, there were not enough meals for the number of people, and they sold out quickly, which was funny.
The rain intensified, and many people started to feel seasick. We were given buckets and water. By the time we were returning, the rain had stopped, and we could see the night view of Waikiki. On the way back, we had to wait again, and since it had rained, there were no seats available. My mother, who is over 80, ended up feeling unwell the next day. If the driver and the weather had been better, it might have turned into a good memory.
少し残念でした。はじめてのクルーズにワクワクしていました。
ピックアップの時間20分過ぎてもお迎えは来ず、不安になり日本の携帯からハワイの会社に電話。遅れているとの事。30分以上遅れてマイクロバスが到着。満席のバスに補助席に座り、ドライバーは名前確認し遅れた詫びもなく出発。船も満席の人で万悪く雨が降り出し波は高く皆さん船内へ。今回は人数が料理も足らずすぐに完売 笑
雨はきつくなり波は高く船酔いされる方が続出。バケツとお水を渡されます。帰るころには雨も上がりワイキキの夜景を見れました。帰りのバスもまた待たされ雨の後なので座る所もなく80を過ぎた母 は次の日ダウン。ドライバーと天候に恵まれたらよい思い出になるかも?です。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/19 |
Reviewed by: TAKE
I drove to the parking lot of Aloha Tower Marketplace and searched around the marketplace, but I couldn't find anything that looked like a ticket center. Be aware that Pier 6, where the cruise departs, is located a bit further away. The rundown marketplace had sparse crowds, and even after asking a few people, no one knew where Pier 6 was. Although it was written that Atlantis Adventures could assist in Japanese, they only spoke English, which was a bit concerning. So, just to be safe, I asked an older gentleman managing the port, and finally arrived at Pier 6, where there was a large parking lot next to it. It would have been better if they had guided me here from the start.
As for the cruise itself, it was on a small boat, so there was a bit of rocking. The entertainment was simple, featuring a live performance and one hula dancer, but it was enough to enjoy the sunset and the night view of Honolulu. The meal portions were also appropriate. The boat has three levels: the first floor has tables for dining, the second floor has sofas for a more relaxed atmosphere, and the stage is also on the second floor. The third floor is partially covered with a roof over the deck, so it depends on the weather.
I think the cost is reasonable.
レンタカーでアロハタワー・マーケットプレイスの駐車場に行き、マーケットプレイス内を探し回りましたが、チケットセンターらしきものはなく、出航するピア6は少し離れた場所にあるので注意。さびれたマーケットプレイスには人がまばらで何人かに聞いてもピア6の場所は分からず、日本語で対応可能と書いてあったアトランティス アドベンチャーズ は英語しか話せず心許なかったので、念のため港の管理のおじさんに聞いてやっとピア6に到着すると、横に大きな駐車場。最初からここを案内してくれれば良いものを。
クルーズ自体は、小さな船なので少し揺れが大きく、エンターテイメントも簡易な生演奏とフラガール一人とささやかですが、サンセットやホノルルの夜景が楽しめるので十分でしょう。食事も適量です。船は三層で1階はテーブルで食事、2階はソファもあってゆったりくつろぐ感じ、ステージも2階です。3階は半分がデッキに屋根を付けたものなので、天候によるでしょう。
コスト的にはリーズナブルだと思います。
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー(2019年3月まで) |
| Attended as: | Families |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/15 |
Reviewed by: ひより
It was a bit disappointing. I was really excited about that cruise for the first time. Even after 20 minutes past the pickup time, no one came to pick us up, which made me anxious, so I called the Hawaiian company from my Japanese phone. They said they were running late. The microbus arrived more than 30 minutes late. I had to sit in a supplementary seat on a full bus, and the driver confirmed names without apologizing for the delay before we set off. The boat was also full of people, and then it started to rain heavily with high waves, so everyone went inside. This time, there were not enough dishes for the number of people, and they sold out quickly, haha.
The rain intensified, and many people started to feel seasick. We were given buckets and water. By the time we were heading back, the rain had stopped, and we could see the night view of Waikiki. On the return bus, we had to wait again, and since it had rained, there were no seats available. My mother, who is over 80, ended up feeling unwell the next day. If the driver and the weather had been better, it might have turned into a good memory.
少し残念でした。はじめてあのクルーズにワクワクしていました。
ピックアップの時間20分過ぎてもお迎えは来ず、不安になり日本の携帯からハワイの会社に電話。遅れているとの事。30分以上遅れてマイクロバスが到着。満席のバスに補助席に座り、ドライバーは名前確認し遅れた詫びもなく出発。船も満席の人で万悪く雨が降り出し波は高く皆さん船内へ。今回は人数が料理も足らずすぐに完売 笑
雨はきつくなり波は高く船酔いされる方が続出。バケツとお水を渡されます。帰るころには雨も上がりワイキキの夜景を見れました。帰りのバスもまた待たされ雨の後なので座る所もなく80を過ぎた母 は次の日ダウン。ドライバーと天候に恵まれたらよい思い出になるかも?です。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families |
| Posted on: | 2017/10/21 |
| Activity Date: | 2017/10/19 |
Reviewed by: Longo
Would go again. It was great and we had lots of fun
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/19 |
| Activity Date: | 2017/10/11 |
Reviewed by: keke
Recently, whenever I go to Hawaii, I always make sure to sign up for it. The sunset cruise with free drinks is fantastic for both the mood and the scenery. I'm looking forward to the next time!
ココ最近ハワイに行くときは必ず申し込ませてもらっています。
フリードリンクでのサンセットクルーズ、気分も景色も最高です。
また次回も楽しみにしています
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/10/10 |
Reviewed by: おぎ
I debated between the Star of Honolulu and this one, but I chose this based on the price and atmosphere. As mentioned in other reviews, I felt that there were relatively more participants from Western countries than from Asia, but it wasn't unusual to see Japanese people, and I was able to make friends. Since it's not a large ship, it sways a bit and there are some splashes from the waves, but that's part of the fun of sailing. The selection isn't extensive, but the drinks were delicious, the view was great, and it was a wonderful experience that makes me want to participate again on my next trip to Hawaii.
スターオブホノルル号と迷いましたが、お値段と雰囲気からこちらを選びました。
他のレビューにあるように、参加者は比較的アジア圏よりも欧米圏の方が多いと感じましたが、日本人も珍しくなく、仲良くなることができました。
大きな船ではないため多少揺れ、波しぶきはありますが、それもセーリングの楽しさということで。
種類は多くないですが、お酒も美味しく、眺めも良く、次のハワイ旅行でも参加したいと思える良い体験でした。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/09/19 |
Reviewed by: Tim Snyder
Crew was great and entertaining. Weather was perfect for the sunset. My wife and I had a great time.
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/17 |
| Activity Date: | 2017/10/14 |
Reviewed by: カメハメハ大王
On Friday, fireworks will be launched from the Hilton, and you can watch them from the sea. It was a very special experience. Additionally, there was an all-you-can-drink option for Mai Tai, making it a cost-effective tour. It might get chilly at night, so I think it's a good idea to bring something to wear over.
金曜日にヒルトンから花火が上がるので、それを海の上から見ることができます。とても特別な体験でした。
さらに、マイタイというお酒が飲み放題でしたので、価格的にもお得なツアーでした。
夜は冷えるかもしれませんので、一枚羽織れるものを持ってくといいかと思います。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Couples |
| Posted on: | 2017/10/16 |
| Activity Date: | 2017/10/13 |
Reviewed by: ともや
Dining while cruising and enjoying the sunset, the night view of Waikiki, and even watching fireworks was a truly luxurious experience. However, the fireworks from Hilton lasted only about five minutes, so if you're imagining the quality of a Japanese fireworks festival, you might find it a bit lacking. Please keep that in mind when attending the fireworks every Friday! ^^
クルーズで食事を取りながらサンセット、ワイキキの夜景、さらに花火を見たりするのはとても贅沢な時間を過ごせられました。ただヒルトンからの花火は5分程度だったので、日本の花火大会のようなクオリティを想像していると物足りなさが出てしまうため、毎週金曜日の花火はそのつもりで参加されてくださいね^^
| Rating: | |
|---|---|
| Packages: | ハワイ料理ビュッフェディナー+花火鑑賞<金曜日限定>(2019年3月まで) |
| Attended as: | Couples |
| Posted on: | 2017/10/16 |
| Activity Date: | 2017/10/13 |
Reviewed by: Bert S.
This was our second time on this cruise. The staff is great and the scenery is gorgeous! Highly recommend,
| Rating: | |
|---|---|
| Packages: | Sunset Sail (Until 12/31/2017) |
| Attended as: | Couples |
| Posted on: | 2017/10/15 |
| Activity Date: | 2017/10/09 |
Reviewed by: Kurita
Since I came all the way to Hawaii, I wanted to see the sunset from the ocean, so I booked this tour. It's a yacht rather than a large boat, so it sways more than I expected! I think it's better to be out on the deck and feel the wind rather than stay inside.
As soon as we set sail, drinks were served, and after a while, there was a buffet-style dinner. Although no one spoke Japanese, the staff was very friendly, so I didn't have any issues. We set sail at 5 PM, and by before 6 PM, the drinks and dinner were finished. I thought to myself, "Do I really have to stay in this sway for over an hour?" but on the way back, the swaying stopped due to the direction of the waves, and I was able to enjoy the much-anticipated sunset and relax.
It may depend on the day, but I think those who are not prone to seasickness will enjoy it even if it sways.
せっかくハワイに来たので海からのサンセットが見たくこちらのツアーを予約。
大型船ではなくヨットなので思っていた以上に揺れる!
室内にいるよりデッキに出て風に当たる方がいいと思います。
出航してすぐドリンクが提供され、しばらくしてバイキング形式のディナー。日本語は全く通じませんがスタッフはとてもフレンドリーで困ることはありませんでした。
17時に出航して18時前にはドリンクとディナーが終了、まだ1時間以上もこの揺れの中いるのかぁ、、と一瞬挫けそうになりましたが戻りは波の向き的に揺れがなくなり期待のサンセットを見たりのんびり過ごせました。
日にもよると思いますが揺れても大丈夫な船酔いに強い方は楽しめると思います。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/15 |
| Activity Date: | 2017/10/04 |
Reviewed by: 足立貞行
A pleasant sea breeze and a speeding yacht.
We’re feeling tipsy with Mai Tais.
The two beautiful women next to us synchronize with our toast.
We hit it off and enjoy a fun dinner together.
Italian food at Waikiki Beach.
The best night until late into the evening.
Thank you.
心地よい海風をうけ、疾るヨット。
マイタイでほろ酔いかげんな僕ら。
カンパイの音頭に隣りの美人二人連れがシンクロ。
意気投合して、楽しい夕食を伴に。
ワイキキビーチのイタリアン。
夜が更けるまで最高の夜。
ありがとう。
| Rating: | |
|---|---|
| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Friends |
| Posted on: | 2017/10/14 |
| Activity Date: | 2017/09/22 |
Reviewed by: Victor
Great captian and crew. Free pick-up and return from Waikiki, didn't have to be concerned about drinking too much. Fun evening and great fireworks.
| Rating: | |
|---|---|
| Packages: | Friday Sunset & Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2017/10/14 |
| Activity Date: | 2017/10/06 |
Reviewed by: ハワイに首ったけ
We participated as three generations of our family. The sunset was very beautiful, and the Mai Tai was delicious! My clothes got a little wet from the splashes, but that's also a nice memory.
親子三世代で参加しました。夕日がとても綺麗で、マイタイも美味しかった〜。水しぶきで服も少し濡れたけど、それもいい思い出。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/14 |
| Activity Date: | 2017/10/04 |
Tips and suggestions
Reply from activity provider
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Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service you expected.
I have confirmed the situation with the operating company on the day of the tour. As I reported in a separate email, there was heavy traffic due to bad weather, which caused delays in the pickup time. I apologize for making you wait for a long time at your travel destination, which must have caused you anxiety. I have requested that the company contact customers in advance if they are unable to arrive at the promised time. Additionally, I have strictly warned the operating company to provide a proper explanation and apology in cases where delays are unavoidable.
Regarding the meals, I have received a report from the operating company that they provided food according to the number of people, but I am very sorry to hear that you were not satisfied. I have conveyed your feedback directly to the operating company.
Lastly, due to the bad weather on the day, I understand that you could not enjoy the sunset cruise, and your mother had to stay outside for a long time in the bad weather, which must have been a difficult experience during your trip to Hawaii. The operating company reported that the captain and staff did their best to ensure that customers could enjoy themselves, but I deeply apologize for not being able to provide the expected level of service.
We take your words seriously and will work with the operating company to further improve our services in the future. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
催行会社に当日の状況を確認いたしました。別途メールでもご報告させていただきましたが、当日は悪天候の影響もあり、交通渋滞が発生していたため、ピックアップ時間に遅れてしまったとのことでした。
ご旅行先にて長時間お待たせしてしまい、不安なお気持ちとさせてしまいましたことお詫び申し上げます。お約束のお時間にお伺いできない際はお客様に事前に連絡するよう要請いたしました。
なお、やむ終えず時間に遅れてしまった際はきちんとした説明と共に謝罪をさせていただくよう催行会社に厳重注意いたしました。
また、お食事についてですが、催行会社からは人数にあわせご提供させていただいたとのこと報告を受けておりますが、ご満足いただけなかったとのこと大変残念に思います。いただいたご意見はそのまま
催行会社に申し伝えました。
最後に、当日は悪天候のため、せっかくのサンセットクルーズをお楽しみいただけず、お母さまにおかれましては長時間悪天候の中外にいらっしゃったため体調を崩されてしまったとのことせっかくのハワイ旅行中にさぞつらいご経験だったかと存じます。
催行会社からは船長とスタッフが少しでもお客様にお楽しみいただけるよう最善を尽くしたと報告受けておりますが、期待通りのサービスの提供ができませんでしたこと深くお詫び申し上げます。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム