Reviewed by: Fleecytrese
One ride was not open. The lady that greeted us was awesome and our concierge…gave her a 20 tip …we stayed primarily in the wave pool. Wasn’t really clean but clean enough to get in. Food was okay and the rides were very short.. lots of walking up steps to get to them. You had to carry the tubes up the steps which were very heavy cause I guess we’re weaklings . A residence…young teen carried it up like a champ. Was fun nonetheless but spent so much on that waterpark as much as universals studios almost but no where close to as many rides at all!
| Rating: | |
|---|---|
| Packages: | 2024 Winter Promotion - Admission, Lunch, Unlimited Soft Drinks + Transportation |
| Attended as: | Families |
| Posted on: | 2024/02/25 |
| Activity Date: | 2024/02/23 |
Reviewed by: Popaye
Aloha!
There is nothing left to say other than the Chief and his team made the luau experience magical on the date of my wife’s 50th birthday. We were right up front and the entertainment from park entrance to finale did not disappoint. Well organized and timed to an almost military precision the multiple events were educational, mystifying and steeped in traditions that we were taught throughout the performance through music dance and some well timed humour. Food was amazing.
This is 5/5 and a MUST DO on a visit to Oahu.
Thanks again
Mahalo
| Rating: | |
|---|---|
| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families |
| Posted on: | 2024/02/24 |
| Activity Date: | 2024/02/04 |
Reviewed by: Gwen H
We had a great time on our helicopter tour! Our pilot was great. The scenery was beautiful! I had never been on a helicopter before and worried a bit about motion sickness, which I have an issue with sometimes. This was an extremely stable feeling ride! And our flight was a doors off flight. Zero problems with motion sickness here! The staff was pleasant and helpful. The pilot was capable and fun! Thanks for a great trip! I would highly recommend.
P.S. The instructions ahead of time say to bring a lanyard for your phone and your glasses, so I ordered both off of amazon. When you arrive, the staff had phone lanyards available and said that the headphones that you wear will hold your glasses/sunglasses on.
Aloha Gwen! We are so happy to hear that you enjoyed your tour with our pilot and staff. They certainly work hard to make this a memorable experience for all of our guests. Mahalo for choosing Paradise Helicopters!
| Rating: | |
|---|---|
| Packages: | 60-min Oahu Circle Island Flight |
| Attended as: | Couples |
| Posted on: | 2024/02/22 |
| Activity Date: | 2024/02/06 |
Reviewed by: Putty
Enjoying the wave pool!
- After arriving by bus
It was a bit unsettling to find no one there, but when we went near the entrance, a Japanese staff member was there to assist us. They helped us enter and even guided us to where we could rent lockers.
- Wave pool
My child (11 years old) seemed to have the most fun here. There are also floaties available. There are thrilling rides, but my child ended up crying, so please be cautious. It might be a little scary for kids at first, but once they get used to it, it's no problem! Some of the thrill rides require you to take off your glasses, so those who wear glasses should be careful. I put mine in my pocket.
- Lunch
We added lunch to the tour, but I thought it was a bit insufficient. It might be better to plan on purchasing your own food.
波のプールでエンジョイ!
・バスで到着後
誰もいなくて、ちょっと不安になりますが、入り口付近に行くと、日本人スタッフの方がいらっしゃり、一緒に入場してくださり、ロッカーを借りるところまで、お世話をしていただけました。
・波のプール
子ども(11歳)は、ここが一番楽しかったようです。浮き輪も置いてあります。
絶叫系のものありあすが、子どもは泣いてしまったので、注意して下さい。
子どもには、最初ちょっと怖いかも。慣れてしまえば問題ないです!
絶叫系はメガネは外さないとだめなのもあるので、メガネの人は注意して
下さい。私はポケットにいれました。
・お昼
ツアーにお昼を付けましたが、ちょっと足りないかと思います。自分で購入できるので、そのつもりの方が良いかと思います。
| Rating: | |
|---|---|
| Packages: | 【2024年1~3月限定キャンペーン!】スタンダード・パッケージ(ランチ&ソフトドリンク飲み放題など含む)/送迎付き |
| Attended as: | Families |
| Posted on: | 2024/02/12 |
| Activity Date: | 2024/01/15 |
Reviewed by: Debby and Dan
there were tons of whales, great crew that was friendly and knowledgeable, we really enjoyed the trip!
| Rating: | |
|---|---|
| Packages: | Afternoon Whale Watch Sail |
| Attended as: | Couples |
| Posted on: | 2024/02/03 |
| Activity Date: | 2024/02/01 |
Reviewed by: RIN RIN
This was our first trip to Hawaii, and we stayed for a week with my family (my husband, our 10-year-old daughter, and me). We also participated in a dolphin tour for the first time.
The meeting time was early at 5:30 AM in front of our hotel, but it was manageable if we went to bed early the night before.
I was worried about the weather since it had been changing from rain to sunshine up until the day before, but fortunately, it cleared up, and we were able to set sail.
I tend to get motion sickness and took medication, but I ended up getting sick five times. A few others on the tour also experienced this. I regretted not taking the medication earlier, but I suppose it couldn't be helped.
At the beginning, as we set sail, we all participated in a traditional Hawaiian prayer in Hawaiian, asking for safety on our journey and to encounter dolphins, while throwing plumeria flowers into the sea. At that moment, the sun broke through the cloudy sky, and it felt like we had received permission, creating a magical atmosphere!
A wetsuit is a must! I recommend purchasing one as an option.
When we spotted dolphins, I was feeling unwell and stayed on the boat, but my husband and daughter put on their snorkels and entered the water. Since it was her first time using goggles, our daughter panicked at one point, but a female guide who spoke Japanese and had a license supported her. Although they couldn't swim close to the dolphins on their first try, I could see them from the boat despite feeling sick. My husband said it was his first experience in waters 1,000 meters deep, and although it was scary, he had a lot of fun!
After that, we encountered various marine creatures! We saw a whale spouting water, dolphins, and a baby hammerhead shark...
The tour guide informed us about the creatures we encountered:
- False killer whale
- Spotted dolphin
- Hammerhead shark
- Green sea turtle
- Humpback whale (spouting in the distance)
Afterward, we had a great time snorkeling and playing on the slide in an area with calmer waves.
I would love to participate again for a rematch. Thank you very much!
Even though I felt sick, I was truly able to encounter many marine creatures in the magnificent nature of Oahu, and the staff provided a lot of support. Having a Japanese-speaking guide was really helpful. I am grateful for that.
今回 初めてのハワイで家族(私、主人、娘10歳)1週間滞在。イルカツアーも初めて参加しました。
朝 宿泊ホテル前に集合時間5時半と早いのですが、前日早く寝てれば大丈夫です。
前日まで雨降ったり晴れたりコロコロと天気が変わって心配しましたが、無事晴れて出航できました。
私は乗り物酔いしやすく薬を飲みましたが、リバース5回もしました。他の方も何人かいました。早めに飲み薬を飲めば良かったかな?と後悔しましたが、仕方ない事だと思います。
最初、出航し皆んなで海と自然、旅の安全、イルカに出会えるようにお願いする気持ちで、ハワイの伝統的なお祈りの儀式をハワイ語で言い
プルメリアの花を海に投げました。
そしたら、曇ってた空から太陽が当たって許可された様な気分になり幻想的な空間でした!!
ウエットスーツは必須です!!オプションで購入した方がおすすめです。
イルカを発見し
私は気持ち悪く船の中にいましたが、
主人と娘は、シュノーケルをつけて海に入りました。娘はゴーグルが初めてだった為途中 パニックになってましたが、日本語ガイドしてくれた女性がライセンスを持っていて娘をサポートしてくれました。1回目はイルカの近くで泳げませんでしたが、
私は気持ち悪いけど、船の上からは、イルカが見えました。主人は水深1,000メートルの沖合なんて初めての経験で怖かったけど本当に楽しかった!!と言っておりました。
その後、色々な海洋生物に出会えました!!クジラが潮を吹いてたりイルカ、子供のハンマーヘッドシャーク…
ツアーの方から教えていただいた
出会った生き物:
コビレゴンドウ
マダライルカ
ハンマーヘッドシャーク
アオウミガメ
ザトウクジラ(遠くに潮吹き)
そのあと波の少ない場所でシュノーケルとスライダーでたくさん遊べました。
またリベンジで参加したいと思っております。
ありがとうございました!!
気持ち悪くても本当にオアフ島の雄大な自然の中で沢山の海洋生物と遭遇することが出来、スタッフの方々も色々とサポートしてくれました。日本語ガイドの方もいて本当に助かりました。感謝しております。
Dear RIN RIN,
ALOHA! Thank you for participating in the Dolphin University tour. We are very happy to hear that Dolphin University has become a part of your first trip to Hawaii and that you appreciated the many marine species we described. We were delighted to read your comments about our staff remembering you. We are also glad that you were able to enjoy both dolphins and whales after the weather cleared up, and that you had fun with the activities. Please do come back to Hawaii again; we all look forward to welcoming you back.
MAHALO!
RIN RIN 様ALOHA! この度はイルカ大学ツアーのご参加ありがとうございました。初めてのハワイ旅行の思い出にイルカ大学が加わって、こんなにも多くの海洋生物の記載、スタッフ一同覚えてくださった事に大変嬉しくコメントを拝読させて頂きました。お天気の回復からイルカとクジラ、ダブルで見れてアクティビティーも楽しんでいただけて嬉しく思います。是非またハワイ来られた際は遊びにきて下さい。スタッフ一同心よりお持ちしております。MAHALO!
| Rating: | |
|---|---|
| Packages: | ドルフィンスイム/送迎付きプラン(10月末まで) |
| Attended as: | Families |
| Posted on: | 2024/02/01 |
| Activity Date: | 2024/01/31 |
Reviewed by: Kara
Solemn day in history, but happy that while on island we got to see the spot where all took place.
| Rating: | |
|---|---|
| Packages: | [7:30 AM] Waikiki Departure |
| Attended as: | Families |
| Posted on: | 2024/01/28 |
| Activity Date: | 2023/10/20 |
Reviewed by: ゆう
The staff really got everyone excited, and I was able to enjoy it more than I expected. It was my first time, and it was my wife's third, but we were very satisfied to see dolphins swimming alongside the boat and to spot humpback whales multiple times, which is a rare experience.
Although I couldn't swim with the dolphins, I was able to swim with turtles during the snorkeling session, and it was also great to experience the waterslide and stand-up paddleboarding.
I will definitely come again. Thank you for today.
スタッフの方が盛り上げてくださり、予想以上に楽しむことができました。私は初めてで、妻は3回目でしたが、イルカが船の先頭で伴奏したり、今ならではの、ザトウクジラを何回も見ることができて、非常に満足です。
イルカと一緒に泳ぐことは叶いませんでしたが、シュノーケルのタイミングでは亀と一緒に泳ぐことができたり、ウォータースライダーやサップを体験できたことも非常に良かったです。
また必ずきます。
本日はありがとうございました。
Dear Yuu,
Thank you for participating in the Dolphin University tour. It was a tour filled with various miracles, and I am very pleased to hear that your wife joined us for the third time and was satisfied once again. Thank you also for the five-star rating. We look forward to seeing you again. All of our staff are sincerely waiting for your return.
MAHALO!
ゆう様ALOHA!
この度はイルカ大学のご参加ありがとうございました。色んな奇跡が起きたツアーとなり、なんと奥様は3回目のご参加という事で今回もご満足頂けて大変嬉しく思います。並びに5つ星の評価ありがとうございます。是非またお会いできるのを楽しみにしています。スタッフ一同心よりお待ちしております。
MAHALO!
| Rating: | |
|---|---|
| Packages: | ドルフィンスイム/送迎付きプラン(10月末まで) |
| Attended as: | Couples |
| Posted on: | 2024/01/26 |
| Activity Date: | 2024/01/26 |
Reviewed by: Grace
This tour covered all the bases and then some. I am very thankful we chose the guided tour option, the guides really know it all! Mahalo E Noa , we will be back hopefully soon!
| Rating: | |
|---|---|
| Packages: | [7:30 AM] Waikiki Departure |
| Attended as: | Families |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/27 |
Reviewed by: Grace
This was the best luau! I would highly recommend this experience! The family and I really enjoyed this celebration and would definitely come back next time we are on island!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/28 |
Reviewed by: おい
After the bus arrived, there was an explanation by a Japanese person before entry, which was very good. I was also satisfied with the pool itself. The all-you-can-drink option was great as well.
バス到着後、入場までの間に日本人による説明があり、非常によかったです。プール自体も満足しました。飲み放題もよかったです
| Rating: | |
|---|---|
| Packages: | 【2023年10~12月限定キャンペーン!】スタンダード・パッケージ(ソフトドリンク飲み放題など含む) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/30 |
Reviewed by: おい
It was disappointing that the first bus was not on time, but other than that, I was satisfied. I had a great time and enjoyed it thoroughly.
始めのバスが時間通りでなかったことが残念ですが、それ以外は、満足です楽しかったです、十分に楽しめました
| Rating: | |
|---|---|
| Packages: | 【2023年10~12月限定キャンペーン!】スタンダード・パッケージ(ソフトドリンク飲み放題など含む) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/28 |
Reviewed by: Tommy
I wasn't able to see dolphins, but I did get to see whales and turtles. Since they are wild animals, there's no guarantee you'll see them, so I actually feel grateful for the experience of seeing the less common animals. Oh, but maybe that's because I was able to see dolphins twice in the past, in Hawaii and Guam.
イルカを観る事ができませんでしたが、クジラや亀を観る事ができました。
野生動物である限り絶対はないので、イルカを見られないという事も
あるんだなあと、逆に確率の少ない方の経験ができて良かったという感想です。
あ、でも、それは、私は過去にハワイとグアムで2回、イルカを観る事が
できたからかも知れません。
| Rating: | |
|---|---|
| Packages: | 7:00 出港(2024年3月まで) |
| Attended as: | Families |
| Posted on: | 2024/01/17 |
| Activity Date: | 2024/01/14 |
Reviewed by: Marlo Strain
Well organized and efficient/enjoyable tour
Bus ride out and back was very informative of the time from a local perspective. All the arrangements and timing at the historic site with its distinct ticketing ( mighty Mi, the AZ memorial) was seamless and great. Highly recommend for a fine and necessary day trip on Oahu.
| Rating: | |
|---|---|
| Packages: | [7:30 AM] Waikiki Departure |
| Attended as: | Couples |
| Posted on: | 2024/01/15 |
| Activity Date: | 2024/01/09 |
Reviewed by: Jackie McPeek
The entire experience was exceptional. Very entertaining and enjoyable. Would definitely go see it again. A job very well done.
| Rating: | |
|---|---|
| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families |
| Posted on: | 2024/01/07 |
| Activity Date: | 2024/01/04 |
Reviewed by: ひろみるく
This may have been the only time, but all the participants except for us were from the mainland United States. Therefore, there was almost no support in Japanese, and even for us, who are not too uncomfortable with English, we ended up not understanding much of the content. If we had knowledge of constellations, we might have understood better. However, I thought it was a valuable experience to be able to see Saturn and other planets through the telescope. Also, at the end, they gave us a photo as a gift.
今回だけかもしれませんが、参加者は私たち以外、全員アメリカ本土からの方たちばかりでした。
ですので、日本語でのフォローもほとんどなく、英語にそれほど不自由しない私たちでも内容があまり理解できずに終わりました。
星座の知識があれば理解できたかもしれませんが。
ただ、土星などは望遠鏡で見ることができて、貴重な体験だったと思いました。また、最後に写真をプレゼントしてくれました。
Thank you for your review. I apologize for not focusing on speaking Japanese. If you come back someday, there will be a free star show for two people. Aloha.
レビューしていただきありがとうございます。申し訳ありませんが、日本語を話すことに重点を置いていませんでした。いつかまた戻ってきたら、2 人分の無料スター ショーがあります。アロハ
| Rating: | |
|---|---|
| Packages: | 7時台 |
| Attended as: | Families |
| Posted on: | 2024/01/07 |
| Activity Date: | 2024/01/01 |
Reviewed by: tomo
It was a plan that included transportation to the site, and upon arrival, there was a guide who spoke Japanese, who explained how to enter and how to have lunch. All the other park staff communicated only in English, so I was able to enjoy myself without any worries. Thank you very much.
現地までの送迎付きプランでしたが、到着すると日本語が話せるガイドさんがおられ、入場の方法やお昼の取り方など説明いただきました。その他のパークのスタッフのかたはすべて英語のみのコミュニケーションでしたので、不安なく楽しめました。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | デラックス・パッケージ(ランチパック、ボディボード体験など含む)(2024年3月まで) |
| Attended as: | Families |
| Posted on: | 2024/01/06 |
| Activity Date: | 2023/12/30 |
Reviewed by: ちけし
I was surprised to see the bus driver, who departed from the hotel, using a mobile phone while driving on the highway. I was a bit anxious and fastened my seatbelt, praying that no accident would occur. Since the driver is a local, I hope they will implement measures such as having another tour guide accompany him.
ホテルから出発したバスの運転手が高速道路で携帯を操作しながら運転していたのにはビックリしました。ちょっとさすがに焦ってシートベルトを締めて
事故が起こらないことを祈りました。運転手は現地の人なのでもう一人添乗員を置くなど対策してもらいたいです。
| Rating: | |
|---|---|
| Packages: | 【2023年10~12月限定キャンペーン!】スタンダード・パッケージ(ソフトドリンク飲み放題など含む) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/01/02 |
| Activity Date: | 2023/12/31 |
Reviewed by: Kara
What an awesome show, it hits everything you want to see, fire dance, pig roast, games and hawaiian activities!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Couples |
| Posted on: | 2023/12/30 |
| Activity Date: | 2023/10/18 |
Reviewed by: Withor
The show was very good, particularly the chief. He is a talented entertainer who interacted very well with his audience. The dancers were also very talented.
The buffet dinner was okay, nothing special.
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Couples |
| Posted on: | 2023/12/30 |
| Activity Date: | 2023/12/10 |
Reviewed by: ここママ
As a Japanese person, I had an experience where I was misgiven change by a part-time girl when I purchased lunch with an all-you-can-drink soft drink option. When I noticed it on the spot and asked for it back, she hesitated for a while, and a couple of her friends were smirking, pretending it was all a joke! In the end, I did get my change back. Everyone should be careful!
日本人だからか、ソフトドリンク飲み放題付きで、別で昼食を購入した際にアルバイトの女の子にお釣りを誤魔化され,その場で気づいて返してって言うと,なかなか返さず、2.3人の子と苦笑いしバレちゃったね!ってとぼけて最終返してもらいました!皆さん気をつけた方がいいです、
| Rating: | |
|---|---|
| Packages: | 【2023年10~12月限定キャンペーン!】スタンダード・パッケージ(ソフトドリンク飲み放題など含む) |
| Attended as: | Families with Young Children |
| Posted on: | 2023/12/28 |
| Activity Date: | 2023/12/26 |
Reviewed by: ぴかちゃん
We participated with two friends and two 3-year-olds, making a total of six people.
It was a fun cruise accompanied by cheerful music. Depending on the day, it might be a good idea for those who are prone to motion sickness to take some medication beforehand. We were able to see many dolphins, and both adults and children were very excited.
Although it was my first time participating in dolphin watching and snorkeling, my friends, who have been multiple times, said it was a relatively relaxed tour and snorkeling experience. My 3-year-old daughter seemed to enjoy floating while being held and was happily watching the underwater world with the snorkeling mask we brought.
When we participated, it seemed there were no Japanese speakers, but we were treated kindly, which made us feel at ease.
友人夫婦と3歳児2人、合わせて6人で参加しました。
陽気な音楽ともに楽しいクルージングでした。
日によるかもしれませんが、乗り物酔いに弱い方は酔い止めを飲んで参加した方が良いかもしれません。
イルカも沢山見ることが出来き、大人も子供達も大興奮でした。
投稿者はドルフィンウォッチングやシュノーケリングは初参加でしたが、複数回経験のある友人夫婦は比較的のんびりとしたツアーやシュノーケリングだと言っていました。
3歳の娘も抱えられながら気持ちよさそうに浮いたり、持参した水中箱メガネで楽しそうに海中を眺めていました。
私達が参加した時は日本語を話せる方はみえなかったようですが、親切に接して頂けたので安心しました。
| Rating: | |
|---|---|
| Packages: | 送迎付きプラン コオリナ地区 |
| Attended as: | Families with Young Children |
| Posted on: | 2023/12/24 |
| Activity Date: | 2023/12/14 |
Reviewed by: L.S. Yamanaka
[Reviewed by HawaiiActivities.com Staff]
My morning with Iruka Hawaii's dolphin swim and snorkel was nothing short of absolutely perfect. From start to finish, every moment on the water was just fantastically fun!
The boat was a pleasantly spacious and comfortable, and the crew was incredibly helpful and impressively knowledgeable about dolphins. Their expertise added a whole new layer of appreciation to the experience~
Snorkeling twice was a highlight, and I spotted a bunch of fish and turtles, but the real showstopper was seeing bottlenose dolphins gliding beneath us. It was definitely something I will never forget :)
We also got great views of Hawaiian spinner dolphins from the boat, and I can't describe just how adorable it is when you see them jumping and spinning out of the water. Definitely glad I had my phone camera ready!
Lunch was simple yet delicious, hitting the spot perfectly, and the availability of snacks was a great way to stay fueled for the adventure.
And a massive shoutout for the provided transportation from Waikiki to Waianae since it is almost an hour drive, and I wouldn't have been able to get out there any other way.
Can't wait to go again!!!
Aloha! Thank you so much for joining our tour and leaving a 5-star review! We are thrilled that you enjoyed your time on our boat and saw so much wildlife! Come back soon! Mahalo
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2023/12/22 |
Reviewed by: ゴールデンバター
I had a great score with a full set of Stealth clubs from the rental service. The course is flat, with not much water, making it relatively easy. I recommend it for those who want to enjoy resort golf casually. There was a competition held by the Meikyukai of Japanese professional baseball, and I got to meet many famous players.
レンタルクラブがステルスのフルセットで良いスコアが出ました。コースは平坦で水も余り絡まず難易度は低いです。
気軽にリゾートゴルフを楽しみたい方にお勧めです。
日本のプロ野球の名球会のコンペが開催されており名選手にたくさん会えました。
| Rating: | |
|---|---|
| Packages: | 18ホール/レンタルクラブ込みプラン |
| Attended as: | Couples |
| Posted on: | 2023/12/16 |
| Activity Date: | 2023/12/14 |
Reviewed by: marcy3017
Perfect Parking , Perfect Seats , Perfect Food , Perfect Entertainment !!!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2023/12/11 |
| Activity Date: | 2023/11/15 |
Reviewed by: Kara
Gorgeous crystal clear water the entire boat ride. Pack your sunscreen though the sun was hot!!
| Rating: | |
|---|---|
| Packages: | Afternoon Snorkel Cruise |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/14 |
Reviewed by: Kara
The luau was full of jokes and lots of laughing. Best medicine!!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/11 |
Reviewed by: 梅昆布茶
I was very grateful for the detailed explanations and precautions provided by the Japanese guide for activities that could be life-threatening if one missteps, such as being in the ocean. However, I was strictly lectured about the cultural differences between Hawaii (America) and Japan, mainly regarding the tipping culture and the quality of service.
I am already aware of these differences and do not expect the same level of service as in Japan while abroad. I understand that some participants may not grasp these concepts, but the way it was conveyed felt quite condescending, almost as if the guide was ashamed of Japanese people. I understand the sentiment, but it was uncomfortable. It would have been better to casually say something like, "Please leave your tips here at the end. Feel free to ask if you have any questions," rather than raising one's voice and dragging out the explanation.
Additionally, during the dolphin watching from the boat, when the dolphins were only visible in the distance, the guide said to the Japanese guests (not us), "You've seen them, right? Hurry back to your seats!" which left a bad taste in my mouth. We participated to see the dolphins, after all. Perhaps it was due to concerns about seasickness? Again, I thought the delivery could have been better.
On a positive note, the explanations about the ecology of sea turtles and dolphins, as well as the advice for dolphin swimming, were very helpful and appreciated. Thanks to that, I was able to jump in without hesitation and saw both dolphins and honu.
Regarding the activity plan, I was looking forward to snorkeling, SUP, and water slides besides dolphin swimming, but the time was very short, and we couldn't do SUP, which was disappointing, though I understand it was due to the schedule. It felt like a bonus. If given another opportunity, I plan to participate in these marine activities with dedicated time.
While I have shared many critiques, I want to emphasize that we did not experience seasickness thanks to effective medication, and we were able to encounter dolphins and honu, which was very moving, so I am glad we participated. The staff, aside from the aforementioned issues, were all very friendly, cheerful, and enjoyable to be around. The photographer was also very nice and provided detailed answers about dolphin ecology. We were able to purchase many photos for just $65, which became a wonderful memory. Thank you.
Regarding tips, Japanese participants often wonder how much to give, so I’ll share my thoughts for reference. The Japanese guide mentioned that the usual tip is around 20%, with a minimum of about 10%. When we participated in other activities where we received excellent service, we each gave 25%. For those who provided exceptional service, we also give individual tips separately. For this activity, we tipped about 15% each. We also left about 10% collectively for the shuttle bus.
日本人ガイドは海という一歩間違えると命を落としかねないアクティビティでは細かな説明や注意事項を聞くのにとてもありがたかったです。が・・・
ハワイ(アメリカ)と日本の文化の違いについて厳しく説明されました。
主にチップ文化やサービスのクオリティの違いについてです。
そんなこと承知の上ですし海外にきて日本と同等のサービスなど求めておりません。
参加者の中にそれらを理解されていない方もおられるのかと存じますが、言い方がどうも・・・そんな日本人を恥と思っているような物言いで正直不快でした。気持ちは分かりますが・・・
無知な方がおられるのか知りませんが声を荒げてダラダラと説明する内容ではないですね。サラッとスマートに「チップは終わりにここにちょうだいねー。分からなければ気軽に聞いて」など一言添える程度で良いのでは?
あと、船上からのイルカウォッチングの際、遠くに小さく見える程度で皆さん一生懸命みていてやっと少し近づくと1分もたたないで「もう見たからいいでしょ!早く席に戻って!」と言っていた(私達ではない日本人客に対して)のにも気分が悪くなりました。
私たちはイルカを見るために参加しているのです。
船酔いを心配してでしょうか?やはりここでも言い方が悪いなと思ってしまいました。
しかし、ウミガメやイルカの生態についての説明や、ドルフィンスイムの際に見るためのアドバイス等はとてもためになり良かったです。
お陰様で躊躇なく飛び込むことができましたし、イルカもホヌも見れました。
アクティビティのプランについて
ドルフィンスイム以外のシュノーケルやSUPやウォータースライダーなども楽しみにしていましたが時間がとても短くてSUPまでは出来ずで残念でしたがタイムスケジュール的に仕方ないかなと。オマケみたいなものですね。
また機会があればこれらのマリンアクテビティは別でしっかり時間をとったものに参加しようと思います。
・・とここまで長々と余り良い感想はないですが。
私達は酔い止めも薬もしっかり効き船酔いすることもなく、イルカやホヌにも出会えとても感動しましたので参加して良かったと思っています。
スタッフの方も上記のこと以外はすごくフレンドリーで明るく楽しい方ばかりで良かったです。
カメラマンの方もとても良い方でイルカの生態についても質問すると詳しく教えていただけました。写真もたくさん枚数があるのに65ドルで購入できとても良い思い出となりました。ありがとうございます。
チップについでですが、日本人参加者の方々はどのくらい渡そうかと悩みますので参考までに書いておきます。
その日本人ガイドさんも普通20%位で 〜10%程度とおっしゃっており、私達も他のアクティビティに参加した際、とても良くしていただいたのでその時は25%を夫婦各々で渡しました。また特別お世話になったなと感じた人にはそれとは別で個別に渡すようにしています。今回こちらのアクティビティでは夫婦各自15%程度を。送り迎えのバスには夫婦でまとめて10%程度入れて帰りました。
Dear Ume Kombucha,
Thank you for preparing thoroughly for your participation in Dolphin University, including measures against seasickness. We truly appreciate your valuable feedback despite your busy schedule.
I apologize for any discomfort you experienced on the day, especially since you were looking forward to the event.
This has been a great opportunity for all our staff, not just the guides, to rethink and improve our communication during the tour, as well as to enhance the overall experience for our customers by considering tips and cultural differences.
I’m glad to hear that you enjoyed the tour itself, and thank you for purchasing the photo package. If you have the chance to join us again, we would be more than happy to support you to the best of our abilities. Please feel free to reach out to us then.
Thank you very much.
梅昆布茶様
この度はイルカ大学へ船酔い対策など万全の準備をしてご参加くださったとのこと、ありがとうございました。
お忙しい中、貴重なコメントを頂き重ねて感謝申し上げます。
当日は楽しみにご参加いただいたにも関わらず不快な気持ちにさせてしまい申し訳ありませんでした。
当日のガイドだけではなく全てのスタッフが、よりお客様に寄り添い楽しんでいただけるツアーをお届けできるように、Tipや文化の違いだけではなくツアー中のコミュニケーションについて再考し改める良い機会となりました。
ツアー自体は楽しんでいただけたとのこと、写真パッケージもご購入いただきありがとうございました。
これに懲りずもしまたご参加いただける機会がありましたら全力でサポートさせていただきたく思います。その時はぜひご一報ください。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ドルフィンスイム/送迎付きプラン(10月末まで) |
| Attended as: | Couples |
| Posted on: | 2023/12/05 |
| Activity Date: | 2023/10/10 |
Reviewed by: ネコスズ
The staff are dedicated to ensuring everyone has a great time, so you can enjoy the experience safely and happily. With Japanese staff members Miki and Yuya present, there's no need to worry; they make sure you have fun. I was able to meet several types of dolphins and sea turtles, and it was enjoyable once again.
The waves were higher than during my last experience in the summer, and it was windy and cold when we went out to sea, with the water temperature also being low. I wore a rash guard to prevent sunburn, but the wet rash guard got cold in the wind, and I was shivering the whole time. Since you can move around freely during the experience, you might get sunburned, but the scenery is wonderful, and I recommend staying on the second floor to combat seasickness and the cold.
The marine activities were fantastic, especially the slide from the boat! Professional photographer Yuya created bubble rings for us. I’m looking forward to the photos.
I’m grateful for the wonderful staff and scenery.
スタッフの方たちが、絶対にみんなに楽しんで欲しい!という気持ちで頑張ってくれるので、安全に楽しく体験出来ます。
日本スタッフのミキさんと裕也さんがいてくださって、なんの不安もなく楽しませてくれます。
数種類のイルカとウミガメにも会うことができ、今回も楽しかったです。
前回夏に体験した時よりも波が高く、沖に出ると風も冷たく、水温も引くかったです。日焼け防止にラッシュガードを上下着用していましたが、風があたると濡れたラッシュガードが冷えてしまい、終始震えていました。途中から席の移動が自由に出来るので、日焼けはしますが、景色も素晴らしいですし、船酔いと寒さ対策には2階にいることをおすすめします。
マリンアクティビティは、船からのスライダーが最高でした!
プロカメラマンの裕也さんがバブルリングをやってくれました。今から写真が楽しみです。
素晴らしいスタッフと景色に感謝です。
Aloha! Nekosuzu,
Thank you for participating in Dolphin University for the second time. We appreciate your encouraging comments to our crew on board.
Starting in October, Dolphin University will be conducted on our brand new ship, the Poseidon. We are glad to hear you enjoyed the panoramic view from the second deck.
It seems you had a great time again. As you mentioned, the ocean water in Hawaii can be surprisingly cold, and from October to March, it tends to get chilly on windy days.
When you visit Hawaii during the rainy season next time, please consider renting a wetsuit.
We sincerely look forward to your next participation.
Mahalo!
Aloha! ネコスズ様
2度目のイルカ大学へのご参加、ありがとうございました。船上のクルーたちの励みになるコメントをありがとうございます。
10月からイルカ大学は真新しい船、ポセイドン号で催行しております。2階から見るパノラマビューについて記載してくださり嬉しく思います。
2回目も楽しんでいただけた様子が伝わってきます。
おっしゃる通り、ハワイの海水は意外と冷たく10月-3月は風の冷たい日は冷えやすくなる傾向があります。
次回ハワイの雨季にいらっしゃる時は是非ウエットスーツをレンタルしてみてくださいね。
またのご参加を心よりお待ちしております。
Mahalo!
| Rating: | |
|---|---|
| Packages: | ドルフィンスイム/送迎付きプラン(10月末まで) |
| Attended as: | Families |
| Posted on: | 2023/11/26 |
| Activity Date: | 2023/11/24 |
Reviewed by: クラママ
We visited this time as a couple. Perhaps due to staff shortages, some items were available at certain times while others were not, but we were able to try all the sliders. If I could wish for anything, it would be to have a longer stay.
夫婦2人で今回はお邪魔しました。人員不足の為か、時間によって開いてるものと開いていないものがありましたが、全スライダーは制覇出来ました。欲を言えばもう少し滞在時間が長ければ良いなぁと思いました。
| Rating: | |
|---|---|
| Packages: | 【2023年10~12月限定キャンペーン!】スタンダード・パッケージ(ソフトドリンク飲み放題など含む) |
| Attended as: | Couples |
| Posted on: | 2023/11/25 |
| Activity Date: | 2023/11/22 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Aloha Fleecyfrese,
Thank you for your valuable comments.