Wonderful, given the circumstances :)

Posted on: 2019/02/13

I booked this tour back around August of 2018 for a February 2019 trip. The original date was supposed to be Sunday morning on their first tour; however, they reached out to us on Saturday morning to notify us rescheduling might be required, as the island was going to be hit with an extremely severe storm over the weekend. Sure enough, Sunday morning came, and it was determined the waters were too unstable to enjoy a safe snorkeling experience. We were able to re-book to Monday afternoon, with the hopes the waters would mellow out and clear up by then. We arrived at the meeting spot, and right as we were about to disembark, we were notified the waters were still too dangerous. We were then given the option to either reschedule, or go sail with them for an hour or so, and get a refund on the snorkeling portion. Given we were leaving the following day, we were unfortunately unable to reschedule, and opted for the sailing. The captain, Ryan, and the rest of the crew were all wonderful, and made it a memorable experience. We were out sailing for around an hour and a half, and the views were breathtaking. They also provided everyone a few free drinks to help make up for the inconvenience, and the free snacks provided were much appreciated. While we never got to enjoy the snorkeling itself, I can vouch for the company and their customer service. Thank you for turning lemons to lemonade! Also, in February it was a bit chilly, so I would recommend a light jacket, and definitely sunglasses :)