Reviewed by: Tony
All goo very easy. Friendly drivers. You are met in arrivals hall and picked up at you hotel
All in good time. Drivers friendly and helpful with luggage
| Rating: | |
|---|---|
| Packages: | [Arrival] Airport to Hotel |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/11/15 |
| Activity Date: | 2025/10/26 |
Reviewed by: TEAM AMO
ROYAL STAR WAS REALLY EASY TO WORK WITH, ON TIME AND RELIABLE AND WORK GREAT FOR MY TEAM OF 26 GETTING US TO AND FROM THE AIRPORT AND HOTEL . SMOOTH RIDE AND FRIENDLY PEOPLE.
| Rating: | |
|---|---|
| Packages: | [Arrival] Deluxe Gold Temsa Motorcoach (up to 34 passengers) |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/10/22 |
| Activity Date: | 2025/10/20 |
Reviewed by: Jakub
Warm and professional welcome with info about useful tips.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families |
| Posted on: | 2025/10/19 |
| Activity Date: | 2025/10/17 |
Reviewed by: TomN
I requested round-trip transportation for two people from the airport to the hotel in Waikiki.
First, for the outbound trip, I was able to meet the welcoming SUV right away, and the cheerful driver (who spoke English) made for a pleasant journey.
For the return trip, I requested a pickup from a different hotel, and to my surprise, I was picked up in a stretch limousine by a driver who spoke Japanese. It was a comfortable ride to the airport, making for a nice conclusion to my trip.
空港から、ワイキキのホテルまで、往復の送迎を、二名乗車でお願いしました。
まず、往路は、出迎えの車(SUV)ともすぐに会えて、かつ、明るい感じの運転手さん(英語)で、気持ちよく移動できました。
復路は、異なるホテルでのピックアップをお願いし、驚いたことに、ストレッチリムジンで、日本語を話す運転手さんでした。 心地よく、飛行場まで移動でき、旅の最後の締めくくりも快適でした。
Certainly, while it may be more expensive compared to taxis or shuttle buses, I believe the comfort and convenience you gain make it worthwhile.
確かに、タクシーやシャトルバスに比べると高価にはなりますが、得られる快適性、便利さは、推奨できると思いました。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/10/19 |
| Activity Date: | 2025/09/25 |
Reviewed by: BOB
Wonderful driver, on time, and professional, with my party. Highly recommend them!
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport - Luxury Mini Bus (up to 20 passengers) |
| Attended as: | Families with Young Children |
| Weather: | Rainy |
| Posted on: | 2025/10/08 |
| Activity Date: | 2025/10/06 |
Reviewed by: ぽんちゃんパパ
The welcome was great, as upon arrival, the vehicle was upgraded from an SUV to a limousine, which really boosted my excitement!! They also picked me up earlier than scheduled for the return trip, which was very nice. I will definitely use this service again!
出迎えは到着すると車の都合でとSUV→リムジンにグレードアップされており、テンション爆上がりでした!!帰りも時間よりも早めにピックアップしてもらってとても良かったです。また利用させていただきます!
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/09/27 |
| Activity Date: | 2025/09/06 |
Reviewed by: BRuss
Glenn was great he met us at baggage claim and when he was done he even helped with our baggage to the awaiting car I had.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/09/27 |
| Activity Date: | 2025/09/25 |
Reviewed by: Bob & Kids
Lei greeting was a total success & my sister was surprised!! Thank You
| Rating: | |
|---|---|
| Packages: | Exclusive Solo Lei Greeting (One participant) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/09/21 |
| Activity Date: | 2025/09/19 |
Reviewed by: かちかち
The person who assisted me was kind. In my case, the same person was there for both the outbound and return trips. I recommend it. On the way back, it was a large limousine.
担当していただいた方が親切でした。
私の場合は往復とも同じ方でした。
おススメです。
帰りは大型リムジンでした。
(エアコン故障していて暑かった)
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/09/13 |
| Activity Date: | 2025/08/21 |
Reviewed by: Nicole
My husband and I surprised my parents with a lei greeting in the airport upon our arrival in Honolulu, Oahu. Our greeter was wonderful and the leis were beautiful! I especially loved the leis the guys are wearing, they were so unique. Perfect start to any Hawaiian vacation!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/08/16 |
| Activity Date: | 2025/08/07 |
Reviewed by: Kay
We were greeted near baggage claim by a very friendly professional gentleman. Lovely!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/08/08 |
| Activity Date: | 2025/08/06 |
Reviewed by: mana
As soon as I arrived in Hawaii, I was taken to the hotel, and for the return trip, I was taken from the hotel to the airport, which made my travel hassle-free and easy. The driver was kind, and it was nice to chat during the ride. I think I will request this service again when I come to Hawaii.
ハワイに着いてすぐにホテルまで送ってもらい、帰りはホテルから空港に送ってもらって、移動に手間をかけずにすみ楽チンでした。送迎の人も優しく移動中もいろいろ話が聞けてよかったです。ハワイにきたらまたお願いしようと思います。
I think round-trip transportation is more comfortable than one-way.
片道より往復送迎のほうが気持ちが楽だと思います。
| Rating: | |
|---|---|
| Packages: | 【ワイキキ地区/往復】空港 ⇔ ホテル |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/07/27 |
| Activity Date: | 2025/07/24 |
Reviewed by: RR
Surprised my wife with a Lei greeting and it was spectacular
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Couples |
| Posted on: | 2025/07/27 |
| Activity Date: | 2025/07/04 |
Reviewed by: Jbay
Wonderful service, was greeted as described by baggage claim with a clearly marked sign. So friendly and personable, offered assistance for car rental shuttle and guidance around the island! Will definitely do this again. Mahalo!
| Rating: | |
|---|---|
| Packages: | Large Group Greeting Package (8 participants or more) |
| Attended as: | Families |
| Weather: | Cloudy |
| Posted on: | 2025/07/25 |
| Activity Date: | 2025/07/23 |
Reviewed by: Kat
They were in contact with us the entire time. Their communication was spectacular! They were there before we got there, waiting with the sign and made it extra special to start off our anniversary trip!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/07/21 |
| Activity Date: | 2025/07/19 |
Reviewed by: Family Reunion
They were in plain sight with a fun and warm greeting. Everyone enjoyed the great surprise.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/07/13 |
| Activity Date: | 2025/07/11 |
Reviewed by: Las Vegas Family
They were right at baggage claim in plain sight. Happy warm full greeting. Great Leis were beautiful.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/07/13 |
| Activity Date: | 2025/07/11 |
Reviewed by: Oscarmedico
Mi family loved them !
A nice experience when visiting Hawaii for the first time.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/07/04 |
| Activity Date: | 2025/07/02 |
Reviewed by: Julie
I surprised it daughters with the lei greeting when we landed on Kauai. The lei's were perfect and our greeter shared helpful information with us and took our pictures.
| Rating: | |
|---|---|
| Packages: | Orchid Lei |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/06/28 |
| Activity Date: | 2025/06/26 |
Reviewed by: EWJames
The greeter was friendly and on time. I surprised my wife for our anniversary.
Aloha & mahalo for your positive feedback! We hope you folks had a wonderful anniversary and return to the islands in the future! Aloha
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/06/18 |
| Activity Date: | 2025/06/08 |
Reviewed by: MUGIちゃん
The driver was waiting more than 30 minutes before the scheduled time at the pickup location, which allowed for smooth group coordination and baggage loading. At Honolulu Airport, the lobby was divided into two areas, but thanks to the meeting with the driver on the day, we were able to manage two stops without mixing up the baggage, which was a great help. We go to Honolulu with about 50 people every year, so we would like to continue using your services in the future. Thank you very much!
配車場所で時間より30分以上前に待機してくれていたので
グループの誘導やバゲッジの積込もスムーズにできました。
ホノルル空港ではロビーが2カ所に分かれていましたが
当日ドライバーさんとの打合せで2ストップ バゲッジもMIX’d UP
することなく大変助かりました。
毎年50名くらいでホノルルへ行きますのでこれからもお願いしたいと思います。
ありがとうございました!
There are many buses that are similar, so please check the bus number in advance. It seems that the decision is made the night before, but there may be changes, so it's a good idea to confirm (by phon
同じようなバスがたくさんありますので
バスナンバーを事前に確認してください。前夜に決定するらしいのですが
変更になることもありますので当日の朝07:00以降に確認(電話)するとよいです。
| Rating: | |
|---|---|
| Packages: | デラックスゴールド(58人乗り)プラン / ホテル⇒空港 |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/06/18 |
| Activity Date: | 2025/05/22 |
Reviewed by: Linda
Kei greeter was very friendly and had very Hawaiian greeting for us
Aloha Linda! Thank you for sharing your wonderful photo with us! We'll be sure to share your feedback with your Greeter, Adriana! We hope you return to the islands in the future!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/06/16 |
| Activity Date: | 2025/06/14 |
Reviewed by: Ricky
Incredible customer service!!! Had our flight cancelled and thankfully got a direct flight instead but our arrival changed and was able to change time by email. Had the most kind and understanding help with the change and made our first trip to Hawaii that much more memorable :). Mahalo 💛
A must for your first trip
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/06/07 |
| Activity Date: | 2025/06/05 |
Reviewed by: とまほーく
No one was there, and I couldn't receive anything. I want my money back. Anyway, there was no one who seemed to be in charge. I question the quality of the service.
誰もいない、受け取れない。お金を返して欲しい。とにかくそれらしい人はどこにもいなかったです。サービスとしてどうかと思います。
I recommend not applying.
申し込まないことをオススメします。
We would like to respond on behalf of the VELTRA staff.
We sincerely apologize for the inconvenience caused during your important trip, which you were looking forward to, as you were unable to receive the service.
On the day of your arrival, the staff from the operating company was waiting at the exit of Honolulu Airport, but it is possible that it was at a different exit from where you were. We are truly sorry that we could not present you with the lei at the airport despite your reservation.
To prevent such occurrences in the future, we will work diligently with the operating company to confirm and improve our processes.
We sincerely look forward to your next visit.
VELTRA Travel Consultant
ベルトラスタッフよりご返信させていただきます。
この度は、せっかく楽しみにしてくださっていた大切なご旅行におきまして、サービスをお受けいただけなかったことを心よりお詫び申し上げます。
当日は、催行会社スタッフがホノルル空港の出口にて待機しておりましたが、お客様とは別の出口であった可能性がございます。
せっかくお申し込みいただきましたのに、空港でレイをお渡しできず、誠に残念に感じております。
今後このようなことが起こらないよう、再発防止に向け、催行会社との確認・改善に尽力してまいります。
またのご利用をスタッフ一同、心よりお待ちしております。
VELTRA トラベルコンサルタント
| Rating: | |
|---|---|
| Packages: | ハネムーンスペシャル・レイ(2組セット) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/06/06 |
| Activity Date: | 2025/06/06 |
Reviewed by: Miller
The greater was super nice and friendly and gave us good information on Kauai.
| Rating: | |
|---|---|
| Packages: | Orchid Lei |
| Attended as: | Families |
| Posted on: | 2025/05/24 |
| Activity Date: | 2025/05/21 |
Reviewed by: Family Vacation
I was excited to share the Lei Greeting with my family, since I recall it was a great way to start off the trip when we did it years ago. However, the Greeter just sort of handed you a Lei and Bracelet and said welcome. There was no big greeting, she was too busy to offer to take a picture, never looked us in the eyes and looked like she was overworked and just trying to hand out meals to 50 small school children as fast as possible. I ended up pulling my family aside and asking a stranger to take our photos and then explained how this is a great way to start off our family vacation.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/05/23 |
| Activity Date: | 2025/05/21 |
Reviewed by: Tam
Kalasara was so sweet and was waiting for us with a welcome sign. Best way to start our first vacation on the island of Kauai 🌺
| Rating: | |
|---|---|
| Packages: | Orchid Lei |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/05/20 |
| Activity Date: | 2025/05/18 |
Reviewed by: Maui30
The lovey lady was right on time and the Lei was beautiful!
Thank you for starting our trip off right.
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Couples |
| Posted on: | 2025/04/06 |
| Activity Date: | 2025/04/03 |
Reviewed by: Adams018
Sign was up and the leis were perfect , my wife loved them
| Rating: | |
|---|---|
| Packages: | Honeymoon Lei Greeting (For 2 people) |
| Attended as: | Couples |
| Weather: | Cloudy |
| Posted on: | 2025/04/05 |
| Activity Date: | 2025/04/03 |
Reviewed by: Klender Grrrrls!
Thank you! This made the 36 hour trip time SO worth it!
Our greeter was so smiley and sweet, well done!
| Rating: | |
|---|---|
| Packages: | Small Group Lei Greeting Package (2 to 7 participants) |
| Attended as: | Families |
| Posted on: | 2025/03/31 |
| Activity Date: | 2025/03/29 |
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just book beforehand