Reviewed by: IKKO
I participated to see the fireworks on Friday.
During the meal, a staff member spilled coffee cream on my wife's leather backpack. Of course, it wasn't done on purpose, and I would have appreciated a simple apology, but when I tried to speak to them as they were about to walk away, they reacted angrily. I thought it would be futile to talk to the staff member, so I called for a manager, but they had the same attitude and did not apologize. I wanted to show my wife the fireworks from the boat, but it turned into an unpleasant memory, which is very disappointing.
There were several courses available, including 1-star and 3-star options, but I thought it wasn't necessary to eat lobster or steak on the boat, so I chose the all-you-can-eat buffet course considering the cost performance. To avoid confusion, the staff guided us by table rows for the buffet, but my row was towards the end, and I ended up eating leftover dishes that had already been disturbed. By the way, the roast beef was tough and couldn't be cut with a knife.
I was looking forward to seeing the starry sky and fireworks from the top deck of the boat, but it was closed, and I couldn't access it.
Overall, it was a disappointing tour that fell short of expectations.
金曜日の花火を見るために参加しました。
食事の際にスタッフから妻の皮のリュックにコーヒーミルクをかけられました。もちろんわざとしたことではないので、一言誤ってくれれば良かったのですが、そのまま立ち去ろうとしたため声をかけたところ、逆切れされました。当該スタッフと話をしても無理だと思い、責任者を呼びましたが、同じような態度で謝罪はありませんでした。妻に船上からの花火を見せたく参加しましたが、嫌な思い出となってしまいとても残念です。
1スター、3スターなどいくつかのコースがありましたが、ロブスターやステーキはわざわざ船上で食べることもないと思い、コスパを考えて食べ放題ビュッフェコースを選択しました。ビュッフェについては混乱を避けるためにテーブルの列ごとにスタッフが順次案内をしてくれますが、私の列は最後の方になり、既に荒らされた残り物の料理を食べるはめになりました。因みにローストビーフは硬くてナイフで切れませんでした。
船上最上階の展望デッキから星空や花火を見ようと楽しみにしていましたが、クローズされていて、立ち入ることが出来ませんでした。
ということで、期待外れのツアーとなりとても残念でした。
| Rating: | |
|---|---|
| Packages: | パシフィックスター(食べ放題ビュッフェ) |
| Attended as: | Families |
| Posted on: | 2023/09/30 |
| Activity Date: | 2023/09/22 |
Reviewed by: Stephanie
We had a great time and enjoyed the food and views!
| Rating: | |
|---|---|
| Packages: | [2-Hours] Sunset Dinner Cruise |
| Attended as: | Families |
| Posted on: | 2023/09/27 |
| Activity Date: | 2023/09/25 |
Reviewed by: Y De La
My friends and I all went together (ages 21-23) and had the best time! The crew on board was so lively, and fun. The music also kept us dancing the whole time
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2023/09/26 |
| Activity Date: | 2023/09/18 |
Reviewed by: にん
First, I went to get cheese and fruits, and while waiting for the meal, I took photos on the boat. The boat swayed quite a bit, so be careful. The male hula dance was powerful and impressive. In the end, we all danced together and it was a lot of fun. I hadn't included transportation when I made the reservation, but since I heard the event would end around 8 PM, I added it later. I'm glad I could return home safely.
最初にチーズとフルーツ等取りに行き、食事が出るまで船の上に上がり写真を撮ったりしていました。船上は結構揺れるので注意です。男性のフラダンスが勇ましくて迫力ありました。最後に皆で踊ったりして盛り上がり楽しかったです。申込み時に送迎を入れていなかったのですが終わる時間が8時位になると聞いたので後から追加してもらいました。安心して帰ることができたので良かったです。
Thank you for using the Star of Honolulu Sunset Dinner Cruise. We are honored to have been able to help you create wonderful memories in Hawaii. We look forward to seeing you again next time in Hawaii.
スターオブホノルル号サンセットデイナークルーズをご利用頂き有難うございます。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 【販売終了】選べる特典付き!/3スター(ロブスター&ステーキ) |
| Attended as: | Families |
| Posted on: | 2023/09/26 |
| Activity Date: | 2023/09/18 |
Reviewed by: Sean L.
We were looking for a shorter boat tour on Kauai because we can’t deal with being on a boat for too long, and I’m glad we found this one. It was a smooth and relaxing ride, lead by some friendly guys. They narrated the tour with information and trivia about the island. We enjoyed a beautiful sunset over the river and views of the mountains. I recommend this tour if you want a sunset boat tour that doesn’t take up all your time and avoids any risk of seasickness. Drinks included!
| Rating: | |
|---|---|
| Packages: | Sunset Cruise |
| Attended as: | Couples |
| Posted on: | 2023/09/25 |
| Activity Date: | 2023/09/12 |
Reviewed by: ヒロ&リン
Cruising while listening to upbeat Western music like reggae is the best! Since 90% of the people are foreigners, the atmosphere is very cheerful and different from cruising in Japan. I go on board every time I come to Hawaii.
レゲエなどノリの良い洋楽を聞きながらのクルージングは最高ですね。9割が外国の方であるせいか、日本でのクルージングとは異なりとても陽気で雰囲気は最高です。
ハワイに来ると毎回乗船しています。
ポジティブなフィードバックをいただき、ありがとうございます!あなたの温かい言葉に感謝し、私たちとの素晴らしい体験をしていただけたことを嬉しく思います。私たちは最高のカスタマーサービスを提供するよう努めており、成功したと聞いて嬉しいです。改めてありがとうございます!
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2023/09/25 |
| Activity Date: | 2023/09/23 |
Reviewed by: sunny
The food was delicious, and the hula and singing were wonderful. It is noted in the precautions that it can get a bit chilly after the sun sets, so having a wrap would be good, and it really is better to have one. I would love to go again if I have the chance. The sunset was very beautiful. I went on a Friday, so I was able to see fireworks, which was the best!
食事も美味しくフラや歌も素敵でした。
陽が沈むと少し肌寒いので羽織りがあるといいと注意事項に書いてありますがやはり肌寒いのであったほうがいいです。機会があればまた行きたいです。
サンセットがとても綺麗でした。私は金曜日に行ったので花火も見れて最高でした。
Thank you for using the Star of Honolulu Sunset Dinner Cruise. We are honored to have been able to help you create wonderful memories in Hawaii with the beautiful sunset and the Friday fireworks. We look forward to welcoming you back to Hawaii next time.
スターオブホノルル号サンセットデイナークルーズをご利用頂き有難うございます。綺麗なサンセット、そして、金曜日の花火も合わせてハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 【販売終了】選べる無料特典付き!/窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2023/09/25 |
| Activity Date: | 2023/09/22 |
Reviewed by: Peggy
This was such a great time and the crew was amazing. We got to see the most beautiful sunset on the ocean while listening to the best music. This was our first girls trip to Hawaii and I would highly recommend Holokai Catamaran.
Note...dont recommend sitting on the floor close to the front unless your okay with topping your drink off with saltwater...lol. The entertainment, to the drinks, to the beautiful view....5 big s!!
| Rating: | |
|---|---|
| Packages: | [2023] Sunset Cocktail Sail - Special Deal! Save 15% |
| Attended as: | Friends |
| Posted on: | 2023/09/23 |
| Activity Date: | 2023/08/30 |
Reviewed by: Charlene
Awesome trip! Staff was great and would highly recommend!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2023/09/23 |
| Activity Date: | 2023/09/20 |
Reviewed by: まると
It was a wonderful experience!
It was a pleasant cruise with the sea breeze.
The staff really entertained us, it was the best.
The food, which I wasn't expecting much from, was quite delicious, and considering the current prices, it was a great deal.
I couldn't change to a window seat since they were fully booked, but I was lucky to be seated by the window on the day.
とても素敵な体験でした!
海風を浴びながらの気持ちいいクルーズでした。
スタッフの方もほんとに楽しませてくれて、最高です。
期待してなかった食事もなかなか美味しく、今の物価を考えると激安です。
窓側席が満席で変更出来ませんでしたが、当日は窓側に案内されラッキーでした。
Thank you for using the Star of Honolulu Sunset Dinner Cruise. We are confident that you thoroughly enjoyed the whole main lobster meal. Our entire staff is honored to have been able to help you create wonderful memories in Hawaii. We look forward to seeing you again next time in Hawaii.
スターオブホノルル号サンセットデイナークルーズをご利用頂き有難うございます。丸ごとメインロブスターのお食事も充分に楽しめたかと確信しております。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 【販売終了】選べる特典付き!/3スター(ロブスター&ステーキ) |
| Attended as: | Friends |
| Posted on: | 2023/09/23 |
| Activity Date: | 2023/08/28 |
Reviewed by: じぃじ
I was satisfied with the beautiful sunset, delicious food, and enjoyable show. I took some motion sickness medication just in case, but the boat was large and hardly swayed, so it was fine. It is a bit pricey, but I think it's a well-organized option tour.
綺麗な夕日、美味しい食事に楽しいショーとすべて満足しました。一応酔い止めを飲んで行きましたが船も大きくほとんど揺れず大丈夫でした。
いい値段もしますが完成されたオプションツアーだと思います。
Thank you for using the Star of Honolulu Sunset Dinner Cruise. We are honored to have been able to help you create wonderful memories in Hawaii. We look forward to seeing you again in Hawaii next time.
スターオブホノルル号サンセットデイナークルーズをご利用頂き有難うございます。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 【販売終了】選べる特典付き!/3スター(ロブスター&ステーキ) |
| Attended as: | Families |
| Posted on: | 2023/09/23 |
| Activity Date: | 2023/08/30 |
Reviewed by: VC
The views you get from the Cruise are amazing, however some of the staff came off rude when trying to guide passengers on what direction to go, our dinner had a lot of people getting seasick.
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2023/09/22 |
| Activity Date: | 2023/05/05 |
Reviewed by: kow
The view of Honolulu and the sunset was breathtaking! It became an unforgettable memory. Since we were on our honeymoon, we were able to take many wonderful photos and spend the best time unique to Hawaii.
ホノルルの景色とサンセットが一望できて絶景でした!
忘れられない思い出になりました。
新婚旅行で来ていたので、素敵な写真もたくさん撮れてハワイならではの最高の時間を過ごすことができました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2023/09/22 |
| Activity Date: | 2023/09/20 |
Reviewed by: ハムスター
My wife and I used this service.
The good point is that there is entertainment, and they showcase Hawaiian dances, which was enjoyable.
On the downside, during the meal, having to crack open the lobster shells was a hassle, and it was bothersome that my clothes and hands got dirty with lobster juice. Additionally, it was disappointing that there were no wet towels provided to clean our dirty hands.
The food itself was mediocre, so it might be good for those who want to enjoy things other than the meal.
妻と2人で利用しました。
良い点はエンターテイメントせいがあってハワイのダンスを披露してくれるので楽しめました。
悪い点では食事の際、ロブスターの殻をわって食べないといけないのが手間だったり服や手などがロブスターの汁などで汚れるので面倒でした。
また、汚れた手を拭くおしぼりの用意がないのも残念です。
料理自体はイマイチなので食事以外を楽しみたい方にはいいかもしれません。
Thank you for using the Star of Honolulu Sunset Dinner Cruise. We are very pleased to hear that you enjoyed the entertainment and Hawaiian dance. Thank you for your feedback; we will take this opportunity to continually strive for improvement.
スターオブホノルル号サンセットデイナークルーズをご利用頂き有難うございます。エンターテインメントそしてハワイのダンスのほうはお楽しみいただいた様子で大変嬉しく存じます。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております。
| Rating: | |
|---|---|
| Packages: | 窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2023/09/22 |
| Activity Date: | 2023/09/11 |
Reviewed by: JC
We had a great time with Captain Jenna and Kainoa! We were happy we were able to bring our own drinks and snacks. The sunset was beautiful and it was absolutely amazing to share it with the people I love!
| Rating: | |
|---|---|
| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Friends |
| Posted on: | 2023/09/21 |
| Activity Date: | 2023/09/15 |
Reviewed by: Hannah
Super duper fun! A bit rocky, so not recommended if you get seasick but I loved the Na Hoku booze cruise. They played music and served as many drinks as requested (no one was counting). Beautiful sunset and perfect weather.
| Rating: | |
|---|---|
| Packages: | Standard Package with Drinks Included |
| Attended as: | Couples |
| Posted on: | 2023/09/19 |
| Activity Date: | 2023/08/26 |
Reviewed by: Jay
We had a good time good food and watching the fireworks was great I would do it again
| Rating: | |
|---|---|
| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Couples |
| Posted on: | 2023/09/18 |
| Activity Date: | 2023/08/25 |
Reviewed by: Kara
The meals on board were amazing and the sunset alongside too was great. Sending our love to families on Maui
| Rating: | |
|---|---|
| Packages: | Sunset Dinner Cruise |
| Attended as: | Families |
| Posted on: | 2023/09/18 |
| Activity Date: | 2023/07/24 |
Reviewed by: Kara
Great food and great entertainment, just be weary on the boat ride if you get sea sick especially while eating.
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2023/09/18 |
| Activity Date: | 2023/07/22 |
Reviewed by: tmessall@msn.com
Staff was terrific at all levels; dock staff, wait staff, bar tenders, historian, musician, & Captain. Everyone was upbeat, personable, courteous, professional, and entertaining.
Food was excellent and the drinks were generous. The captain was very personable and entertaining. Mother-nature provided us with a pod of pilot whales to observe, while keeping a safe distance. Historian was fabulous, giving everyone a much better appreciation and respect for the Hawaiian culture. The music got everyone rocking and rolling with the motion of the boat. A great selection of songs that had the passengers engaged in song.
Can't say much more. We loved it, would do it again, and would highly recommend it to everyone. It was a 3 hour tour that was well worth it.
Aloha tmessall@msn.com,
We are thrilled to learn that you had such a great time!
Mahalo for joining us and taking the time to share your experience. We appreciate you sharing your kind words and hope to see you again someday soon!
| Rating: | |
|---|---|
| Packages: | Dinner Cruise |
| Attended as: | Couples |
| Posted on: | 2023/09/17 |
| Activity Date: | 2023/09/12 |
Reviewed by: ABC
The kids were down from being drunk the whole time. I felt like I might get drunk too if I let my guard down. However, the other foreign guests were having a great time. The sunset sinking on the horizon was amazing. I thought I would choose a larger ship with less rocking next time.
子供が、酔ってずっとダウン。自分も油断すると酔いそうでした。けど、他の外国の方々は楽しく過ごしていました。地平線に沈んでく太陽は最高でした。次回の機会には揺れが少ない大型船にしようと思いました。
| Rating: | |
|---|---|
| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Families |
| Posted on: | 2023/09/16 |
| Activity Date: | 2023/08/22 |
Reviewed by: ピンキー
Every time I go to Hawaii, I always experience the sunset dinner cruise. A bus comes to pick you up at the hotel, so you can participate with peace of mind. The dinner includes lobster and steak, which makes me very satisfied. You can order drinks, and they arrive at your table with hardly any wait time. It's a wonderful cruise. However, it's a bit disappointing that the participation fee has increased due to the recent depreciation of the yen. I plan to go to Hawaii again next year, so I intend to participate once more.
ハワイに行くたびに必ずサンセット・ディナークルーズを体験しています。ホテルまで出迎えのバスが来るので、安心して参加できるし、またディナーもロブスターやステーキが食べられるので、大満足です。ドリンクもオーダーしてほとんど待ち時間なし手テーブルに届きます。素晴らしいクルーズです。ただし、最近円安なので、参加費が高くなっているのがちょっと残念です。来年もハワイに行く予定ですので、また参加するつもりです。
Thank you for choosing the Star of Honolulu Sunset Dinner Cruise every time you visit Hawaii. We are honored to have been able to assist you in creating wonderful memories in Hawaii. We look forward to welcoming you back next time.
ハワイに来られるたびにスターオブホノルル号サンセットデイナークルーズをご利用頂き有難うございます。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 【販売終了】選べる特典付き!/3スター(ロブスター&ステーキ) |
| Attended as: | Families with Young Children |
| Posted on: | 2023/09/16 |
| Activity Date: | 2023/08/21 |
Reviewed by: おジル
- The show, scenery, and food are all of a high level!
- Since it's a bit far from the city center, I recommend opting for a tour that includes transportation.
・ショー・景色・料理ともにレベルが高いです!
・少し中心地から離れているので、送迎こみのツアーにされることをお勧めします
Thank you for using the Star of Honolulu Sunset Dinner Cruise. We are honored to have been able to help you create wonderful memories in Hawaii. We look forward to seeing you again in Hawaii next time.
スターオブホノルル号サンセットデイナークルーズをご利用頂き有難うございます。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Families |
| Posted on: | 2023/09/16 |
| Activity Date: | 2023/09/07 |
Reviewed by: Sue
Recommended by a couple the previous night as they got off the cruise.
Top Crew,clearly enjoy their job and interact with all on board.
Highly recommend and very reasonably priced!!!
Would use this company again.
Thank you.
(PS)The sunset was great too!!!!!
| Rating: | |
|---|---|
| Packages: | Standard Package with Drinks Included |
| Attended as: | Couples |
| Posted on: | 2023/09/16 |
| Activity Date: | 2023/09/14 |
Reviewed by: Yuya
The meal was good, but not exceptional. The lobster was difficult to peel, and the juice splattered quite a bit, so I had to be careful not to get it on others.
Since it was Friday, I was able to see the Hilton fireworks, but they didn't start on time, and I waited for about 30 minutes with my camera ready. (This may not be the fault of the dinner cruise.) My impression was that it was just fireworks, not something worth going out of my way to see.
The show was okay. At the end of the show, there was a segment that felt like a club where everyone participated, but I found it unnecessary.
I think it was good to participate as an experience, but honestly, it wasn't worth the 30-minute bus ride from the center of Waikiki.
食事は絶品というほどではないが、美味しい部類。
ロブスターは皮むきが大変だったのと、汁が勢いよく飛び散るので、他の方にかからないように気を遣う必要があった。
金曜だったのでヒルトンの花火が観れたが、時間になっても始まらず、30分ほどカメラを構えながら待った。(これはディナクルーズのせいではないかもしれないが)
あぁ、花火だなぁという程度で、わざわざ無理して観るほどでも・・・という感想。
ショーもまぁまぁ。
ショーが終わった最後に、クラブみたいな感じの全員参加型のコーナーがあったが、蛇足と感じた。
経験として参加して良かったとは思うが、ワイキキ中心地から30分ほどバスに乗って移動してまでのものでは・・・というのが正直な感想。
Thank you for using the Star of Honolulu Sunset Dinner Cruise. We are honored to have been able to help you create wonderful memories in Hawaii. We look forward to seeing you again in Hawaii next time.
スターオブホノルル号サンセットデイナークルーズをご利用頂き有難うございます。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2023/09/14 |
| Activity Date: | 2023/09/08 |
Reviewed by: さやか
I thought it was a tourist-oriented cruise, so I didn't expect much in terms of quality, but perhaps because it was the best course with lobster, the quality was high! Both the lobster and the meat were delicious, and I was completely full. The Western guests were quite stylishly dressed, so it seems like a dress or a nice shirt would be better than casual wear. The music and dancing were great, making it a perfect night!
観光客向けのクルーズだと思って、あまりクオリティには期待していなかったのですが、ロブスター付きの一番いいコースだったためか、クオリティが高かったです!ロブスターもお肉も美味しくて、お腹いっぱいになりました。欧米の方はかなりおしゃれな格好だったので、ラフな服装よりワンピースとかシャツの方が良さそうです。
音楽やダンスも良くて、最高の夜になりました!
Thank you very much for joining our cruise. We are very pleased to hear that you had a wonderful time with us. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のクルーズにお越し頂き誠に有難うございました。私共のクルーズで楽しいお時間をお過ごし頂けました様で大変嬉しく思います。是非またお越し下さい。
スタッフ一同お待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【販売終了】選べる特典付き!/3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2023/09/14 |
| Activity Date: | 2023/08/19 |
Reviewed by: ヒトシ
The sunset was incredibly beautiful and highly recommended! The captain (handsome) and the female bartender were both very cheerful, and it was a lot of fun. Be careful not to drink too many Mai Tais (laughs).
夕陽が超きれいでかなりオススメ!船長(イケメン)も、バーテンダーの女性もハッピーな感じでとても楽しかったです。マイタイ飲み過ぎ注意です(笑)
レビューを残していただきありがとうございます!私たちと一緒に過ごした経験を楽しんでいただけたと聞いてとても嬉しいです。またお越しいただけることを心よりお待ちしております!
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2023/09/14 |
| Activity Date: | 2023/09/12 |
Reviewed by: Ben
We had an amazing time on this sunset cruise. The views were awesome, the music was good, and the drinks were great. Definitely would do it again.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2023/09/13 |
| Activity Date: | 2023/09/11 |
Reviewed by: ゆっけ
We participated in a sunset cruise.
Since we were visiting for our honeymoon, we chose a plan that included a 3-star experience, a window seat, two drinks, and a commemorative photo.
The food was very delicious, and the staff member who attended to us was very kind.
*I wasn't sure when to give a tip, so I couldn't.
They also provided the photos in an album, creating wonderful memories.
サンセットクルーズに参加しました。
今回私たちはハネムーンで訪れたので、
3スター、窓際席、飲み物も2杯ついて
記念写真を撮ってくれるプランにしました。
ご飯もとても美味しく、着いてくれた担当の方も
とても優しかったです。
※チップを渡すタイミングがわからず渡せてません
写真もアルバムに入れて渡してくれて
素敵な思いでが出来ました。
Thank you for choosing the Star of Honolulu Sunset Dinner Cruise for your honeymoon. We are very pleased to hear that you enjoyed your meal. The entire staff is honored to have been able to assist you in creating wonderful memories in Hawaii. We look forward to welcoming you back to Hawaii next time.
スターオブホノルル号サンセットデイナークルーズをハネムーンでご利用頂き有難うございます。お食事をお楽しみ頂けました様で大変嬉しく思います。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。次回もハワイでお待ちしております。
| Rating: | |
|---|---|
| Packages: | 【販売終了】選べる無料特典付き!/窓際席またはプライベート席確約!3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2023/09/13 |
| Activity Date: | 2023/09/11 |
Reviewed by: Raoury
Ill just say this, the title might say 3 free drinks but in reality it was have as many drinks as you like for the duration of the cruise. That's good value in my books. The sunset was incredible and the staff were kind enough to take some beautiful photos of us just as the sun was setting. We went on a few different cruises during this trip but I think this was the best value.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2023/09/12 |
| Activity Date: | 2023/08/15 |
Tips and suggestions
Reply from activity provider
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Thank you for using the Star of Honolulu Sunset Cruise. We apologize for the incident where a drink spilled on your belongings, as well as for the lack of an apology from our staff. We are truly sorry to hear that this caused you discomfort. We will be in contact with the general manager to ensure that all staff receive guidance to strengthen our customer service in the future. Thank you for your feedback; we will take this opportunity to continuously strive for improvement.
スターオブホノルル号サンセットクルーズをご利用いただき有難うございます。お客様の持ち物にお飲み物がかかってしまったこと、そしてスタッフからの謝罪の言葉がなかったことをお詫びいたします。誠に不愉快なお気持ちになられたことを残念に思っております。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をすべてのスタッフにしていく予定です。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております。