Reviewed by: Sumi
We will give 5 *****, The tour was amazing. Derrick did an awesome job in keeping us all informed with many details and of course quizzed us as well. It was a fun trip. Thanks for taking care of the special request on our food as well. Food wise- it was very well organized and catered. Breakfast and coffee at the coffee plantation was very apt. Wine tasting and Lunch was very well paired. Snacks and soda at the waterfalls was cool! Raincoats and umbrella was very helpful when it started raining while heading to the volcano view point. Superbly planned and catered to everyone’s needs. We will definitely recommend our friends and family.
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Families with Young Children |
| Posted on: | 2021/12/22 |
| Activity Date: | 2021/12/20 |
Reviewed by: Lola
The tour was not complete… the main atractive “volvcano park” was terrible… we was there less than 1:30… terrible !!
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2021/12/21 |
| Activity Date: | 2021/12/19 |
Reviewed by: Amanda
Derek had so much knowledge and an amazing personality! He made the tour personal and fun! This tour really takes you through some of the coolest parts of this island. Coffee farms, bakeries, black sand beaches with sea turtles, volcano glow, lava tubes, the most spectacular view of the stars, and so much more. It’s well worth the experience. The food was not so great, but everything else was beyond amazing so it made up for it. 10/10 would recommend this tour!
| Rating: | |
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2021/12/02 |
| Activity Date: | 2021/11/30 |
Reviewed by: Kevin L.
We had an amazing time on this tour. PJ, our guide, could not have been better. He was so entertaining and informative, and made the whole day fun & interesting. The highlight was getting to see the lava at night - truly a once-in-a-lifetime experience. Highly recommend!
| Rating: | |
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| Packages: | Deluxe Volcano Tour |
| Attended as: | Couples |
| Posted on: | 2021/11/19 |
| Activity Date: | 2021/11/11 |
Reviewed by: Mike
Dastan was a wonderful guide, very knowledgeable with a great sense of humor. Had some much knowledge of everything Hawaiian. Enjoyed all parts of the tour, was a long day and glad we were the first stop on returning!!!!
| Rating: | |
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2021/11/19 |
| Activity Date: | 2021/11/17 |
Reviewed by: Kara
This tour will have you learning so many great things about Big Island. They pushed our tour back a tad but they did this to let us see more of the night lava flow!
There are simply too many good things about this tour - from the stop at Black Sands (breathtaking) to the 3 course dinner that was TO DIE FOR and all local!
I would recommend this to anyone!!
| Rating: | |
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| Packages: | Deluxe Volcano Tour |
| Attended as: | Couples |
| Posted on: | 2021/11/08 |
| Activity Date: | 2021/11/07 |
Reviewed by: Mr. Sing
The guide was very knowledgeable of the fauna and history of the island. He pointed out things that would have otherwise been overlooked. At the volcano he even setup a telescope for the group to get a closer look. My wife and I really enjoyed the tour.
| Rating: | |
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| Packages: | Twilight Standard Package with Night Lava Viewing [Temporarily Not Available] |
| Attended as: | Couples |
| Posted on: | 2021/11/06 |
| Activity Date: | 2021/11/04 |
Reviewed by: MINY
This is the best way of seeing volcano and Hawaii, a once in a lifetime experience. Definitely recommend everyone to join.
| Rating: | |
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| Packages: | 60-min Flight |
| Attended as: | Families |
| Posted on: | 2021/10/09 |
| Activity Date: | 2021/06/08 |
Reviewed by: Jeff Barnes
This was a rally fantastic trip. Be prepared because this trip is over 10 hours. (We ran closer to 11) and requires a lot of walking. That being said, the day was EXCELLENT. Tour guide was very knowledgeable and entertaining. Would definitely do it again.
| Rating: | |
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| Packages: | Twilight Volcano & Stargazing Tour |
| Attended as: | Couples |
| Posted on: | 2021/09/24 |
| Activity Date: | 2021/09/22 |
Reviewed by: pah
Experienced Pilot and Check in staff - very friendly and knowledgeable,
Both explained what to expect and what to see while on helicopter tour. Pilot has good knowledge of history of volcanos.. overall very good ride/tour of national park too.
| Rating: | |
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| Packages: | 60-min Flight |
| Attended as: | Couples |
| Posted on: | 2021/09/16 |
| Activity Date: | 2021/09/10 |
Reviewed by: Keisha
This tour was amazing and worth every penny! We decided to do the circle tour on our first island day as an introduction to the Big Island and we couldn’t be more happy about it. Our guide, Jim was so knowledgeable and had such a soothing voice, his storytelling and information were great. I would recommend this tour to anyone.
| Rating: | |
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2021/09/02 |
| Activity Date: | 2021/08/31 |
Reviewed by: BigIslandEye
A lot of people will complain about this tour if they don’t see lava and that’s on them. If you need to see lava, do your research and book appropriately. I’m frustrated that we couldn’t see lava shooting into the sky but we saw a perspective that not many others will ever see. I would have booked a waterfalls or other tour but it was a great family experience and the pilot Wesley was great.
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2021/09/01 |
| Activity Date: | 2021/08/25 |
Reviewed by: Sujata
Dave was very knowledgeable he picked up on time from airport on time and we could cover entire island on one day very nice lunch and breakfast on time amazing tour
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Families with Young Children |
| Posted on: | 2021/08/31 |
| Activity Date: | 2021/08/29 |
Reviewed by: Deb P
This was a very interesting adventure. Our tour guide, Don, was fantastic. and helped make it a very enjoyable trip. He was very accommodating and made sure we saw as much as time would allow. Very long day but lots of good information and local lure.
| Rating: | |
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| Packages: | Elite Volcano Hike from Hilo Hotels |
| Attended as: | Couples |
| Posted on: | 2021/08/30 |
| Activity Date: | 2021/08/18 |
Reviewed by: Nasreen Kassam
Bryce, our driver, was amazing! Made the tour everything it was. We all enjoyed the amazing tour with friendly employees and clean vehicle.
Thank you!
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Families |
| Posted on: | 2021/08/28 |
| Activity Date: | 2021/08/10 |
Reviewed by: Andrea
Bryce was awesome, very knowledgable. We had a big scare about the fire on the way back to the hotel and he was super professional about letting us know what was going on and even offered to stop at a grocery store in case no food options were open in the evening. Highly recommend!
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Families |
| Posted on: | 2021/08/07 |
| Activity Date: | 2021/08/01 |
Reviewed by: Sophia
Pros: It was worthwhile to do this tour to see the entire Big Island all in one day, without having to do any driving. Adam was very informative and shared many Hawaiian mythical stories along the way. Enjoyed the extra stops at the bakery for Malasadas, the driver got us all plain ones, and the fruit stand we stopped at, at the end.
Cons: many errors due to the fact that Veltra books the tour, through the Hawaii Activities, but they don’t run the tour. So the lunch options were not the options listed when we booked. They called to clarify the meals for our group and still got the lunches completely wrong. No chicken on the salads, not enough sandwiches and too many plain veggie salads. Also, we booked a private tour. We booked a private tour. The website said private tour up to 10, we had 9, so we were under the impression we would be the only group on the tour. This was not the case! There was a group of three in the van when it arrived to pick us up. And the other group had much better looking lunches than ours for some reason. Another disappointing thing was that it was rainy and cold for the volcano portion of the tour. Our tour guide informed us that rainy weather is very very common at the volcano park and near Hilo. We were all dressed for warm weather and we were all freezing for a large part of the tour. Our van had 6 rain jackets, but 12 passengers. It would have been very helpful if the person that called to confirm the tour would have told us there is a chance it might be rainy. One last thing, we accidentally left some candy purchases on the tour bus, we called the company, but have not heard back about retrieving these purchases.
| Rating: | |
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| Packages: | Private Tour from Kona/ Kohala (up to 10 passengers) |
| Attended as: | Families |
| Posted on: | 2021/08/06 |
| Activity Date: | 2021/08/04 |
Reviewed by: Roxene Gascoigne
This was great! Gabby was our driver and she was absolutely amazing. She knew everything about Big Island and was so friendly. This is a nice tour to get it all in in one day.
| Rating: | |
|---|---|
| Packages: | Standard Tour |
| Attended as: | Families |
| Posted on: | 2021/07/20 |
| Activity Date: | 2021/07/19 |
Reviewed by: Jalise Kerkenbush
So Beautiful and our guide was so friendly!!! It felt like I was in a different world!!
| Rating: | |
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| Packages: | Pick-up from Waikoloa Hotels |
| Attended as: | Couples |
| Posted on: | 2021/07/18 |
| Activity Date: | 2021/06/21 |
Reviewed by: Amanda
We had a great time with Jim! The trip was very informative and we learned much about the history of Hawaii. I would suggest taking this tour at the beginning of your vacation so that you can explore in-depth some of the places we visited. The winery and tea tour was amazing! I learn so much about tea and the winemaking process in HI!
Thanks so much!
| Rating: | |
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| Packages: | Standard Tour |
| Attended as: | Couples |
| Posted on: | 2021/07/14 |
| Activity Date: | 2021/07/12 |
Reviewed by: Mary A.
Hank was a wonderful guide and truly went above and beyond to ensure we had a great day! Would definitely recommend to anyone wanting an introduction to the island!
| Rating: | |
|---|---|
| Packages: | Private Tour from Kona/ Kohala (up to 10 passengers) |
| Attended as: | Families |
| Posted on: | 2021/07/07 |
| Activity Date: | 2021/07/05 |
Reviewed by: Debbie M
We enjoyed the trip and thought we'd see at least one waterfall in addition to the volcanoes. After paying $670 for my husband and I, we were really put off by the "begging" for a tip for the pilot - the staff told us thee time about how to tip the pilot - felt it was really cheesy. We always tip and don't need to be told three times. Also, we asked about validating parking and were told absolutely not.
On the positive side, the pilot was very knowledgeable, took us over volcanoes and had was very skilled - we felt safe.
| Rating: | |
|---|---|
| Packages: | 60-min Flight |
| Attended as: | Couples |
| Posted on: | 2021/06/28 |
| Activity Date: | 2021/06/25 |
Reviewed by: Julia W
The good- our guide Garry was incredibly knowledgeable about the rocks, plants, birds, very accommodating regarding bathroom breaks and stops along the way, and incredibly kind and thoughtful. We have nothing but raves for him. The company on the other hand was a bit of a pain in the butt. We first booked this tour as a party of 6, and we were told that these tours booked in groups of 9, so they would be adding in 3 additional fares to the tour group. Later they informed me that my son was too young for the group tour, but the private tour had no age restrictions. For an extra ~$400-500 we booked the private tour, since we wanted a tour that would let us see the lava glow at night, and this was literally the only tour that did that. However, even though we were paying so much extra for a private tour, they said that they couldn't accommodate us by going to any stops different from the usual tour, they couldn't start/end earlier, and they were unable to provide pick up/drop off from our hotel 15min away. Then, a few days before the tour, they called to tell us that because the lava flows stopped, they were changing the tour from 10a-10p, to 7a-7p, and adding a stop at Rainbow falls to make up for the loss of the lava flow at night. No dinner meal. Still unable to pick up/drop off from the hotel. And unwilling to make any time changes. I would have appreciated some compromise for our requests considering the extra costs of the private tour or some discount since they were both unable to accommodate our requests and had changed the original nature of the tour significantly.
| Rating: | |
|---|---|
| Packages: | Volcano Unveiled - Private Charter (up to 12 passengers) |
| Attended as: | Families with Young Children |
| Posted on: | 2021/06/01 |
| Activity Date: | 2021/05/27 |
Reviewed by: Jayjay
I went solo. There were 2 tour guides. They were informative and funny. I threw up because of road sick and maybe too much caffeine and food coma in the morning (I assumed - I ate my bf&coffee b4 the tour started and ate their bf & tasted their coffee again). The lady guide took care of me well. Other people in the trip were nice too. Some lady gave me a motion sickness pill and some lady asked me how I was feeling. Thanks!
We went to 6-7 places. I like the black sand beach the most. Walking through the volcano tube was fun. But another volcano attraction was not I expected because we couldn’t get too close to the volcano. It was dangerous Lol. So I couldn’t get a clear pics of the crater.
Big island is a black island (in my opinion) because of dry black lava spreading all over the island.
They picked me up in the morning and dropped me off at the Kona airport in the evening. I flew for a day trip. Call them when you arrived at the airport. They need a reminder. I think my tour guides were Gary and Gabbie. I bought this trip to celebrate my bday. Great serviceThank you!
| Rating: | |
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| Packages: | Standard Tour |
| Attended as: | Solo Travelers |
| Posted on: | 2021/05/29 |
| Activity Date: | 2021/05/27 |
Reviewed by: Sandy and Phil
We were only on island for two days, so we had to make the most of it. Rich picked us up promptly and we set out with a total of nine passengers. The van was comfortable, and Rich had water and lunch ready for us, along with clean jackets and umbrellas for the chilly rainy segments of the trip. The drive was safe and pleasant, and Rich regaled us with information and stories. At each stop, he allowed us ample time and shared interesting information.
This was a wonderful day, and we not only saw the island but also learned a lot. Highly recommended, especially if you can get Rich as your driver/tour guide!
| Rating: | |
|---|---|
| Packages: | Pick-up from Waikoloa Hotels |
| Attended as: | Couples |
| Posted on: | 2021/04/07 |
| Activity Date: | 2021/04/05 |
Reviewed by: David Embrey
Awana was awesome. He did a great job from the start by getting out group of 20 together in one van. His knowledge of the island’s as well as the big island was extensive. Never a dull moment he kept us laughing and taught us a great deal. All stops were as promised. Would do the tour again
| Rating: | |
|---|---|
| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Families |
| Posted on: | 2021/03/12 |
| Activity Date: | 2021/03/10 |
Reviewed by: Joyb
Awesome awesome awesome. We had a volcano tour on 3/8/20 with Mike. He was the best. He was especially good with our very inquisitive grandson. He was knowledgeable also!!!! He was great great great!!!!
| Rating: | |
|---|---|
| Packages: | Deluxe Volcano Tour |
| Attended as: | Families |
| Posted on: | 2020/03/30 |
| Activity Date: | 2020/03/08 |
Reviewed by: Steve and Michelle
We had a wonderful experience. Our tour guide Daniel was excellent. Informative and witty. We highly recommend this complete island tour. The steam vents at Volcanos National Park highlighted the day!!.
| Rating: | |
|---|---|
| Packages: | Grand Circle Island & Volcanoes National Park |
| Attended as: | Couples |
| Posted on: | 2020/03/17 |
| Activity Date: | 2020/03/14 |
Reviewed by: yokky
This was my eighth time on the Big Island of Hawaii, and the helicopter tour allowed me to see the entire island, leading to new discoveries!
今回で8回目のハワイ島でしたが、ヘリツアーによりハワイ島全容を観ることができて新しい発見がありました!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2020/03/14 |
| Activity Date: | 2020/02/22 |
Reviewed by: Hirocy
For my wife, who has difficulty walking, navigating uneven terrain is challenging, and even short distances can take time for able-bodied individuals. Therefore, instead of sightseeing by car, we chose the helicopter experience for the first time. Although it was disappointing that there was no lava flow, I was moved by the size of the crater when viewed from above. We also saw whales, and I am grateful to the pilot who helped us find them. I had requested a pilot who could speak Japanese, but since there were no other Japanese participants, it couldn't be helped. I was worried the day before due to strong winds that could have taken the steering wheel from me, but the ride was smooth and comfortable. My wife was also in high spirits. It was great to make effective use of our time.
足が不自由な家内にとっては、凸凹したところを歩いたりするのは困難で、健常者にとっては短い距離移動でも時間がかかったりするので、車での観光ではなく、初体験のヘリを選択しました。溶岩が流れていなかったのは残念でしたが、火口を上空から見ることが出来、その大きさに感動しました。また、鯨も見ることが出来ました。捜して下さったパイロットに感謝。日本語の出来るパイロットをリクエストしていましたが、他に日本人参加者がいなかったので仕方ありません。前日の午後は車のハンドルが取られる程の強風だったので心配しましたが揺れもなく快適。家内もハイテンションでした。時間が有効に使え良かったです。
Dear Hirocy,
Thank you for sharing your experience with us.
We are very pleased to hear that you enjoyed the helicopter tour of the Big Island with your family. Helicopter tours are a recommended way to see areas that are not accessible by land and to take in the vast scenery. We hope you enjoyed spotting the whales that are currently in season as well. Thank you for sharing your wonderful photos.
We look forward to serving you again.
VELTRA Customer Service
Hirocy様
この度は体験談をご投稿いただきありがとうございます。
ご家族とハワイ島のヘリコプター遊覧をお楽しみいただけたとのこと、大変うれしく思います。
ヘリコプター遊覧は陸路では行けない場所をくまなく、かつ広域で見ることができるのでおすすめの観光方法です。
また今がシーズンのクジラも見えたとのこと、いかがでしたでしょうか。
素敵なお写真のご投稿もありがとうございます。
またのご利用をお待ちしております。
VELTRAカスタマーサービス
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2020/03/09 |
| Activity Date: | 2020/02/21 |
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Dear Yokky,
Thank you for sharing your experience with us.
We are very pleased to hear that your eighth visit to the Big Island of Hawaii was blessed with good weather and that you enjoyed the helicopter tour. Landing at the waterfall is also one of our recommended options. Thank you for sharing the wonderful photos that capture the essence of the Big Island.
We look forward to serving you again.
VELTRA Customer Service
yokky様
この度は体験談をご投稿いただきありがとうございます。
8回目のハワイ島もお天気に恵まれ、ヘリコプター遊覧をお楽しみいただけたとのこと、大変うれしく思います。
滝への着陸も弊社おすすめのオプションとなっております。
今のハワイ島が感じられる素敵なお写真もご投稿いただきありがとうございます。
またのご利用をお待ちしております。
VELTRAカスタマーサービス