Rainy day cut the tour in half

Posted on: 2024/05/19

Our tour was impacted by the recent rain and it was reduced from two hours to one hour. I emailed the night before to confirm that the tour was still on and they said it was, but to call and confirm the morning of. I called before we left our hotel and they said that the tour was still on. We picked-up our tickets from the ticket office without issue. However, we were told by the horse stable that the tour would only be one hour long instead of two hours due to trail conditions. I wish somebody told us before we arrived at the stable so that we could try to find another tour, or that they would compensate us for the reduced tour (partial refund, coupon for future tour or rebooked on another tour). The tour guide was great and did their best given the circumstances. Everyone at the stable was welcoming and helpful. When checking-in at the stable, we were told that we could not bring a small backpack on the tour and advised to store them in a locker or leave at the car. This also would have been good to know ahead of time. We understand that there’s nothing that could be done about the weather and we look forward to visiting again.