Server issues - good show

Posted on: 2023/03/09

The Luau event location where we ate and viewed the show was all under roof - very large roof. There is not a bad seat in the place with excellent viewing. The 3-man band for our show was outstanding! They wove the dancing and other acts into an historical account which added interest to the hula and fire dancing. Great costumes and enthusiasm from the performers. The food was medium grade with the desserts below medium grade. The process to be seated was an issue with us as a server is supposed to take you after checking in to your table. No server did that for us. Hence after everyone had been served their salads we noticed nobody brought us a salad. Their head server said since we were not seated properly we were not known to the servers as to who would be serving our table. That was a really bad answer to blame us for their mistake. Once they brought us our salad, they almost immediately were asking us to go through the buffet line for the main course and servers were asking for our unfinished salad plates. Other than this server issue, the venue and show was very good.