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Reviews by Jennifer & Jim
Last review on 2016/11/27
# of Reviews: 3

Perfect taste of Hawaii

Posted on: 2016/11/27

Our basket was supposed to be delivered to our hotel but they were short on drivers so we received it at the airport. This was fine with us. Our flight was delayed about an hour and a half and our greeter was waiting at the end of our terminal just as described for our leis. Our greeter was polite and friendly and helped us get to our luggage. She gave us instructions on how to reach the rental car shuttle and little tidbits about the island. She even offered and took pictures of us. She seemed genuinely interested in our trip and making sure our first impression was a great one. She succeeded! The snacks in the basket were great and came in handy on multiple occasions throughout our stay. I would do this again for a first time visitor or visitors with children.

Thank you so much! :)

Reply from activity provider

Aloha Jennifer and Jim! Thank you for taking the time to reply to us! It is wonderful that your greeter, Rumalynn, was there to hand you everything you had ordered! Rumalynn is a very "loko-kine" girl who has nothing but Aloha in her veins. I am glad that you were pleased with her services, and I will definitely inform her of your beautiful reviews.

Mahalo!
-- Jesse I.

Rating: star
Attended as:Couples
Activity Date: 2016/11/11
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Great Show but poorly represented

Posted on: 2016/11/27

The "Royal Package" is described as follows;
"Enjoy front seating and receive a fresh Flower Lei, a mai tai greeting and three standard drinks, a souvenir t-shirt, pork tasting fresh from the imu, poi and lomi lomi salmon sampling, and be first (1st) in line for the dinner buffet. Before the show, go on a short guided tour of three exhibits at Sea Life Park. Get up close with turtles and dolphins before you get to meet the Chief!"

We did receive our front row seating, mai tai greeting, 3 drinks each, t-shirt, & were first in line for the buffet. The Pork tasting, poi and lomi lomi salmon sampling was made available to all attendees at the Luau and there was no tour. We specifically bought this package for the tour and to be "up close with dolphins & sea turtles". We were held at the entrance until they called for "purple bands", aka royal package ticket holders. We were then led down the hill past a turtle pond and directly into the luau area while receiving our choice of flower or nut leis.

Once inside we received a complimentary mai tai and took a quick picture with the chief and a young lady. Realizing during the show that our picture was with the chief and that is when we "met" him. I would not call this "meeting the chief". The inclusions in this package are very misrepresented and should be updated to avoid disappointment to other guests.

The show itself is the BEST! The entertainers, the story, & the audience involvement is top notch. On our next trip we will be visiting this luau again but will rethink which package we purchase and will investigate options directly through Sea Life Park to avoid future disappointment and to ensure we will actually get what we are paying for.

**The show was definitely worth 5 stars but the misrepresentation of the package made us give this package 2 stars. **

Reply from activity provider

Warm Aloha,

Thank you very much for taking the time to post about your experience. Your feedback has been shared with the activity provider to better serve future guests. Please accept our sincerest apologies for not having the most updated information on our website, we will make sure to fix the page contents. Our Customer Support team will contact you by e-mail shortly.

Mahalo Nui Loa,
VELTRA Customer Support

Rating: star
Attended as:Couples
Activity Date: 2016/11/16
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Perfect!

Posted on: 2016/11/27

Thank you so much for the lei greeting! My husband was surprised and that is exactly what I was going for. They held up so well, stayed alive and well for our entire 10 day stay on the island and are still alive and well after making the 3,000 mile trip home! Thank you for making our first trip to Hawaii so memorable right from our arrival! I would recommend this to anyone visiting.

Reply from activity provider

Aloha Jennifer and Jim! Thank you for taking the time to reply to us! It is wonderful that your greeter, Rumalynn, was there to hand you everything you had ordered! Rumalynn is a very "loko-kine" girl who has nothing but Aloha in her veins. I am glad that you were pleased with her services, and I will definitely inform her of your beautiful reviews.

Mahalo!
-- Jesse I.

Rating: star
Attended as:Couples
Activity Date: 2016/11/11
Was this comment helpful? [Yes]
See individual review
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