Tour time was cancelled but they found us an even better alternative.

Posted on: 2021/08/06

I booked this snorkeling tour for our group of 21 months in advance. A couple days before our trip a representative of Hawaii Activities contacted me to let me know the time we booked was no longer an option offered by the company. They rebooked us with a different company for the same day, at an earlier time, without drinks :(, for the same price even though the Moana company charged more than the one we originally booked. I appreciate this so much because as we were boarding, we saw a disappointed family at another dock who had their trip canceled with not even a notification. The boat just never showed up and when they called the company they were told they had to cancel due to COVID. Things happen but a notice would have been nice. Luckily for us Hawaiian Activities/Veltra not only notified us, but made alternative arrangements for us. I would definitely use this company for bookings in the future.