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Reviews by Kim
Last review on 2014/07/19
# of Reviews: 1

Parasailing,Bumper Tube, Snorkeling:Great experience, not so great service.

Posted on: 2014/07/19

A friend and I signed up for the 3 ride plus and chose to do parasailing, bumper tube and snorkel at hanauma bay.

1) Parasail - shortly after we left the dock, we had the boat driver turn back with the other tourists on the boat because the staff forgot to give my friend and I wristbands for the events.
Parasailing went well and they sent us off in a boat to look at/purchase pictures, but was NOT informed where we were to go next or who was going to pick us up. They just dropped us off and that was it. We were very confused, we asked the kiosk but they had no idea either which was frustrating. After about 20 minutes, we were informed that there would be a boat to pick us up.

2) Bumper tube - Went smoothly.

3) Hanauma bay snorkel - The staff told us that there would be a van outside to pick us up. Again, we had no idea what the van looked like or who was going to pick us up. We saw a white van (with no company name) circle around about 4 times and finally figured out that it was for us. He dropped us off at the bay and told us he would be back in 2 hours to pick us up. After paying the admission fee, watching the safety video for hanauma bay, and putting our personal items in the locker we only had 1 hours to snorkel!!! The hour flew by and we rushed back to the parking lot to get picked up. We saw our driver, but he told us that he MEANT to say that he was going to pick us up in 4 hours!!!!! He wouldnt let us on his van because he said that he was going somewhere else! At this point we were extremely aggravated and got on a van with a completely different driver after we explained our situation.

I was very disappointed in the service and professionalism of the tour company with the amount that I paid. It is highly unlikely that I will ever do a package deal with this company again nor will I refer my friends. It was such a disappointment because this company had great reviews, but it definitely did not live up to its ratings.

Rating: star
Attended as:Friends
Activity Date: 2014/06/27
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