Reviews by Melanie
Last review on 2015/12/29
# of Reviews: 1
Hawaii, Oahu
Open-Air Double-Decker Honolulu Christmas City Lights Bus Tour Ticket [Dec 2023] / Standard Christmas Package
Open-Air Double-Decker Honolulu Christmas City Lights Bus Tour Ticket [Dec 2023] / Standard Christmas Package
Okay but not what I was expecting
Posted on: 2015/12/29
It was a little hard to find the meeting spot, and the description of the tour didn't match what actually happened. First, I thought we would be on a smaller, old-fashioned trolley. We actually rode on a double-decker tour bus, and the fumes were awful on the lower level. The description of the tour said that we would make 2 circuits around Waikiki to see the lights and made no mention of getting off the bus at any time. But, we actually stopped at the extremely crowded Honolulu City of Lights for 30+ minutes, which I was not expecting.
Reply from activity provider
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| Attended as: | Families with Young Children | ||
| Activity Date: | 2015/12/23 | ||
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Happy New Years Melanie!
Thank you for taking the time to tell us about your experience with our Holiday Lights Tour. We were not clear enough in letting customers know that
they would be in double decker vehicles. We sincerely apologize. (The name of our company is The Waikiki Trolley but we actually have many types of
vehicles.)
Where did you read the description of our tour? Was it on our web site? The stop at Honolulu Hale is the highlight of this tour so I am concerned where
we missed that in the description you read. We really do appreciate you letting us know these things so we can continually improve.
If you could respond to jlawson@waikikitrolley.com that would be great!
Sincerely,
The Waikiki Trolley Team