Disappointing

Posted on: 2023/11/19

The staff was very friendly. However, the price of the ticket did NOT match the value of the experience.

The inside of the boat is in poor condition (holes in the ceiling tiles, visible mold, peeling paint, an overall unpleasant smell, etc.) The life jackets are old and mildewy, and the snorkeling gear should probably be upgraded.

The lunch (included in the ticket price, not free) consisted of a sandwich with 1 slice of dollar store quality lunch meat cut in half (it was supposed to be turkey but looked like bologna), pineapple slices, a few pieces of lettuce as salad, and an optional bag of chips. Your beverage options were either powder juice mix or water. Hot tea was served at the end.

For those expecting a bar when looking at the ticket price, NO alcohol is served. This seemed out of the ordinary compared to the other boat excursions I’ve been on, and the other guests were also surprised by this.

The live music was great until they started playing Christmas songs that could have passed for lullabies halfway into the trip. People were literally falling asleep. Since the weather wasn’t great (*not anyone’s fault*), it would’ve been nice if they played more upbeat tunes. Perhaps the majority of our ticket price goes to the live music fee since everything else was extremely lacking.

All the reviews I read and pictures I viewed before booking were great, and now they seem dishonest/misleading. Due to the nature of the issues I found (boat conditions, equipment conditions, and quality of food), I do not think my experience is unique or this was an “off” day.

Again, the staff was very friendly, and I do NOT place any blame on them. However, their friendless did not make up for the deficiencies I explained above.