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All Reviews for Waikiki Surfing Lessons in Waikiki

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Reviews

583 reviews

ハンズ・ヒーデマン サーフィンレッスン

I don't understand Japanese. 日本語が通じない

Reviewed by: rakko

It's disappointing that the instructor is a foreigner and all the explanations are in English without a Japanese driver providing interpretation. The photos are available for $30, so you should consider the participation fee plus the $30 for that.

インストラクターが外国人で、説明も全て英語で日本人のドライバーが通訳してくれないのが残念。写真は30ドルでUSBがもらえるので、参加費プラス30ドルで考えた方がいいです。

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Packages: グループレッスン
Attended as: Solo Travelers
Posted on: 2016/05/17
Activity Date: 2016/05/15

ワイキキビーチ SUP 1時間プライベートレッスン <ロイヤルハワイアンホテル>

Even beginners can ride. 初心者でも乗れます

Reviewed by: okoko

With the support of a super veteran beach boy, you'll be able to choose good waves. I believe even beginners can definitely ride the waves!

超ベテランのビーチボーイのサポートで、良い波を選んでくれます。
初心者でも絶対に波に乗れると思います!

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Packages: サーフィン【グループレッスン】
Attended as: Couples
Posted on: 2016/05/17
Activity Date: 2014/05/03

ハンズ・ヒーデマン サーフィンレッスン

First surfing!! 初サーフィン!!

Reviewed by: まめまめ

I was really anxious because all the lessons were in English, but the teachers were very kind, so I enjoyed it. The person I took the lesson with was also Japanese, so we were able to chat and have a good time together. I did get seasick while surfing, and by the end, my energy and stamina were down, but I did manage to catch a few good waves, so I want to try it again. Next time, I'll take some motion sickness medication. Thank you very much. It was fun!!

レッスンはすべて英語とのことでとっても不安でしたが、先生方がとってもやさしい方だったので楽しめました。
一緒にレッスンした方も同じ日本人の方だったので、お話しなどできて楽しく過ごすことが出来ました。
サーフィンは波酔いして最後のほうは気力・体力がダウンしてしまいましたが、うまく波にのれたのも数回あったので、またやってみたいなとおもっています。
今度は酔い止めのんでいきます。
ありがとうございました。
たのしかった!!

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Packages: グループレッスン
Attended as: Families
Posted on: 2016/05/11
Activity Date: 2016/05/01

Hans Hedemann Waikiki Surfing Lessons - Honolulu's Best Surf School

Amazing!

Reviewed by: Anna

It was my first lesson of surfing but it was great. Teachers was super positive and professional! I loved surfing from my first lesson, so I took another one few days later. Was amazing, I woud love to come back to Hawaii and practice more!

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Packages: Beach Yoga & 2-Hour Group Surfing Lesson Combo
Attended as: Solo Travelers
Posted on: 2016/05/09
Activity Date: 2016/04/12

Hans Hedemann Waikiki Surfing Lessons - Honolulu's Best Surf School

Trade the Mai Tais for a lesson

Reviewed by: Adam

I'd been wanting to do this the last two times i have visited Hawaii but had never gotten around to it... probably too many Mai Tai's! I'm so glad i managed to tear myself away from the local bars to give this a go this time. HHSS were great, the instructors were all really good even though 2 or 3 were clearly on their first day. I managed to catch a few waves and may have caught the surfing bug as well! Highly recommended!

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Packages: Group Lesson (1 hour)
Attended as: Friends
Posted on: 2016/05/07
Activity Date: 2016/05/04

ハンズ・ヒーデマン サーフィンレッスン

Surfing experience サーフィン体験

Reviewed by: Mac

The waves are small, but even without much paddling strength, you can ride them if you time your push on the board well, so anyone can catch a wave. If I could wish for anything, it would be to ride slightly bigger waves so that it wouldn't get boring until the end.

In the end, everyone was able to stand up and strike a pose with smiles.

Anyway, paddling is tough... At the end, I was able to purchase a CDR of the practice footage taken from the beach for $30.

Overall, I am satisfied.

小さい波ですが、パドルの力が無くてもタイミング良くボードを押してもらえるので誰でも波に乗ることが出来ます
欲を言えばもう少しだけ大きい波に乗れると最後まで飽きなくていいなーと思いますが

みんな最後には立てるようになり、笑顔でポーズを決めていました

とにかくパドルがキツイ…
最後、練習風景をビーチから撮影いただいたCDRを30ドルで購入することが出来ました

概ね満足です

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Packages: グループレッスン
Attended as: Couples
Posted on: 2016/05/01
Activity Date: 2016/04/27

Waikiki Stand Up Paddleboard Lesson & Guided Tour at Ala Moana Beach Park

In result it was great time.

Reviewed by: Erica

I ordered group lesson staring at 10:00am with picking me up at 9:30am.
But I was picked up around 10:20am. I was waiting for almost 1hour. I don't why but I had a private lesson. Maybe he was late. It was good for me. And instructor was amazing buy. He was friendly and kind. And SUP was fun.
If he wasn't late, I would feel great at him. But I couldn't do my plan after that. I wasted time about 1hour. It's important thing. I'm sorry only about that.

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Packages: 1-hr Group Lesson (4:1)
Attended as: Solo Travelers
Posted on: 2016/04/22
Activity Date: 2016/04/19

ワイキキビーチ SUP 1時間プライベートレッスン <ロイヤルハワイアンホテル>

It was fun, but...! 楽しかったけど、、!

Reviewed by: みーさん

The day after our wedding in Hawaii, I took on a challenge with my family! My father, who is turning 60, also enjoyed it. We were invited by the instructor to go quite far, but it was scary, the waves were really high, and I fell into the sea right away, which was tough! I got pretty exhausted, but it was an experience I can't have in Japan, and I was glad we could enjoy it together as a family on the beautiful, shallow Waikiki Beach!

ハワイ挙式の翌日、自分の家族とチャレンジしました!
還暦の父も楽しんでくれました。
かなり遠くまでインストラクターに誘われ行ったものの、怖いし、波かなり高いからすぐ転んで海にドボンするし大変でした!
かなりヘトヘトになりましたが、日本ではできない体験だし、キレイな遠浅のワイキキビーチで家族で楽しめて良かったです!

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Packages: グループレッスン
Attended as: Families
Posted on: 2016/04/13
Activity Date: 2016/04/09

ハンズ・ヒーデマン サーフィンレッスン

First surfing 初サーフィン

Reviewed by: みきお

I decided to take this surfing lesson based on reviews while participating in the Hapalua Marathon (my first marathon). Since it was an English lesson and I can't speak English, I was a bit anxious, but once we started, I understood through gestures and it was fine. The waves were small, but I was able to ride them and it was fun! I think I'm going to get hooked on surfing!

ハパルアマラソンに参加(人生初のマラソン)するついでに、サーフィンも初体験しようと口コミを参考にしてこのレッスンに決めました。英語レッスンということで、英語がしゃべれないので不安はありましたが、いざ始まってみるとジェスチャーなどでわかり、大丈夫でした。小さい波でしたが、乗れて楽しかったです!サーフィンにハマリそう!

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Packages: グループレッスン
Attended as: Couples
Posted on: 2016/04/12
Activity Date: 2016/04/07

Hans Hedemann Waikiki Surfing Lessons - Honolulu's Best Surf School

Very Nice

Reviewed by: Mama

Very nice experience! I was going with my 8yd son. Very impressive!

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Packages: Private Lesson (2 Hours)
Attended as: Families with Young Children
Posted on: 2016/04/05
Activity Date: 2016/01/15

Hans Hedemann Waikiki Surfing Lessons - Honolulu's Best Surf School

Very Nice

Reviewed by: Mama

Very nice experience! I was going with my 8yd son. Very impressive!

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Packages: Private Lesson (2 Hours)
Attended as: Families with Young Children
Posted on: 2016/04/05
Activity Date: 2016/01/16

Surf HNL - Waikiki Surfing Lessons at Ala Moana Beach

Surfing Lesson

Reviewed by: Jon Brookins

We had a great time with our surfing lesson. The instructors were very helpful and encouraging. Would highly recommend as a fun morning activity.

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Packages: 1-hr Group Lesson (4:1)
Attended as: Families
Posted on: 2016/03/24
Activity Date: 2016/03/21

ハンズ・ヒーデマン サーフィンレッスン

Graduation trip 卒業旅行

Reviewed by: ダリア

It was a very good lesson.
However, the waves were low.
So, it might become boring as you get used to it.
Still, I'm quite satisfied.

とてもいいレッスンでした。
しかし、波が低かったです。
なので、慣れてくるとつまらなくなってしまうかもしれません。
ただ、束ね満足です。

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Packages: グループレッスン
Attended as: Friends
Posted on: 2016/03/06
Activity Date: 2016/02/26

ハンズ・ヒーデマン サーフィンレッスン

It's really fun! やっぱり楽しい!

Reviewed by: はなぶ~

This is my second time participating. Three years ago, when I joined, we had to carry the surfboards from the shop to the beach ourselves, which was quite heavy and challenging. However, it has improved, and now we only need to transport them from the car parked by the beach to the water's edge! This is much easier.

I signed up for a group lesson, but since there were only two of us that day, it turned into a semi-private lesson, which was lucky. The timing was perfect, and I was able to stand up properly from the first try! The instructor spoke mostly English, but once we were out in the water, we only needed to use commands like "paddle" and "stand," so it wasn't a problem if you didn't speak English. Occasionally, they checked on us in a mix of Japanese, asking things like "Are you tired?" (laughs).

The group doing stand-up paddleboarding at the same time also let us surf towards the end. All the staff were friendly, and I had a great time participating again.

2度目の参加です。3年前に参加した時はサーフボードをショップからビーチまで自分たちで運ばなければならず結構重くて大変だったのですが、改善されてビーチサイドに止めた車から波打ち際まで運ぶだけで良くなっていました!これは楽チン。

グループレッスンを申し込みましたがこの日は二人だけだったので、セミプライベートになりラッキー。タイミング良く波に乗せてくれるので、1回目からちゃんと立つことができました!
担当してくれた方はほとんど英語ですが、沖に出てしまえば「漕いで」「立って」くらいしか使わないので英語が出来なくても問題ないです。時々日本語まじりで「ツカレタ?」などと気遣ってくれました(笑)
同じ時間にスタンドアップパドルをしていたグループも最後の方にはパドルを置いてサーフィンをさせてくれていましたよ。スタッフは皆フレンドリーで今回も楽しく参加できました。

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Packages: グループレッスン
Attended as: Families
Posted on: 2016/02/05
Activity Date: 2016/02/01

ハンズ・ヒーデマン サーフィンレッスン

I was able to stand up even for the first time. 初めてでも立てました

Reviewed by: SEATAKE

We watched a Japanese video at the shop beforehand and then headed to the beach. It was quite tiring, but since it was a longboard, I managed to stand up and ride the waves properly. Everyone was able to ride the waves. Paddling is extremely exhausting. They lend you rash guards and boots. They also burn the images taken at the shop onto a CD and sell them. If you like them and want to buy, it's a good idea to bring some money.

事前にお店で日本語のビデオを見て、ビーチへ。
結構疲れますが、ロングボードなので何とか立てて、ちゃんと波にも乗れました。
全員がちゃんと波に乗ってました。
パドリングが滅茶滅茶疲れます。
ラッシュガードとブーツは貸してくれます。
お店で写した画像をCDに焼いて売ってくれます。気に入って購入する場合もあるので、お金を持って行った方が良いです。

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Packages: グループレッスン
Attended as: Solo Travelers
Posted on: 2016/01/29
Activity Date: 2015/09/23

ワイキキビーチ SUP 1時間プライベートレッスン <ロイヤルハワイアンホテル>

The reservation is not confirmed. 予約とれてない

Reviewed by: あきちゃん

I made a reservation for private lessons for myself and my daughter, who is under 13 years old. Normally, there should be two instructors available since an instructor is required for each child under 13, but there was only one. They quickly called in another instructor, but I wonder about the situation.

13歳以下の娘と2人分、プライベートレッスンで、予約をしたのですが、本来なら13歳以下はインストラクターが必ずつかなくてはならないので、インストラクターは二人用意されているはずなのに、一人しかいなかった。急きょもう一人よんでくれましたが、いかがなものか。

Reply from activity provider

Thank you very much for experiencing the surfing lesson with Waikiki Beach Services. However, we sincerely apologize for the incorrect information reflected on the tour page, which may have caused you inconvenience.

As you mentioned, we only offer private lessons for customers aged 12 and under. While it was stated that the private lesson is one-on-one, please understand that during the beach lesson before entering the water, one instructor teaches multiple students. It is only in the water that there will be one instructor per student for the one-on-one lesson.

この度はワイキキビーチサービスのサーフィンレッスンを体験して頂き、誠にありがとうございました。
しかしながら、ツアーページ上の記載が正しく反映されておらず、ご迷惑をおかけして誠に申し訳ございません。

仰るとおり、12歳以下のお客様へはプライベートレッスンのみ提供しております。
プライベートレッスンはマンツーマンと記載されておりましたが、海に入るまでのビーチでのレッスンには、1人のインストラクターが複数の生徒を教えております。水中でのみ、生徒1人につきインストラクターが1人付くマンツーマンレッスンとなりますことご了承いただけましたら幸いです。

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Packages: サーフィン【プライベートレッスン 】
Attended as: Families
Posted on: 2016/01/18
Activity Date: 2016/01/05

ハンズ・ヒーデマン サーフィンレッスン

First Surfing Experience 初めてのサーフィン

Reviewed by: ひとり旅

At the beginning, I was told that there would be a bit of a stronger warning for safety in the ocean, and that was indeed the case. Even though I understood, it still made me feel a bit down. Surfing was fun.

I felt uncomfortable listening to some rather rude things said to another man, perhaps because they thought he didn't understand English. I wondered if men of the sea are just that foul-mouthed!?

最初の説明で海では安全のため少し強めに注意されます。と言われてその通りでした。
わかってはいても心は少し折れました。
サーフィンは楽しかったです。

英語がわからないと思ったのか、他の男性に結構失礼なこと言ってたのが、聞いてて不愉快に感じました。海の男は口が悪いものなのか!?と思いました。

Reply from activity provider

Thank you very much for participating in the tour.

While we are glad to hear you enjoyed surfing, we sincerely apologize for any discomfort caused by the remarks made by our staff.

Upon confirming the matter with the local operating company, we received a response that included an apology and a commitment to reinforce staff retraining. We will strive to provide even more satisfactory services based on your valuable feedback.

Thank you again for your precious input amidst your busy schedule.

VELTRA Customer Support Team

この度はツアーにご参加いただき誠にありがとうございます。
サーフィンを楽しんでいただいた反面、担当スタッフの発言によりご不快な思いをさせてしまいましたこと、お詫び申し上げます。

今回の内容を現地催行会社に確認させていただきましたところ、お詫びの言葉とともに、スタッフの再教育を徹底するとの回答がございました。
お客様からの貴重な体験談を元に、更にご満足いただけるサービスを提供出来るよう努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。

VELTRAカスタマーサポートチーム

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Packages: グループレッスン
Attended as: Solo Travelers
Posted on: 2016/01/09
Activity Date: 2015/12/17

Waikiki Stand Up Paddleboard Lesson & Guided Tour at Ala Moana Beach Park

Enjoyed it !

Reviewed by: lisa

SUP was pretty easy to learn and definitely a lovely way to spend the morning. Nice small group

Reply from activity provider

Aloha Lisa!

We are so happy you enjoyed your time on the water with us! Dillon and Alison are wonderful instructors and they had a blast Stand-Up Paddling with your group! It is definitely tough to beat those peaceful mornings in the Ala Moana Beach Park. We hope you had a wonderful visit and we would love to take you all back out on the water again!

A hui hou,

Until we meet again,

Jonny Koop & Surf HNL

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Packages: 1-hr Group Lesson (4:1)
Attended as: Families
Posted on: 2016/01/02
Activity Date: 2015/12/28

ハンズ・ヒーデマン サーフィンレッスン

Amazing!!! 最高!!!

Reviewed by: KAKO

A graduation trip with my best friend, just the two of us girls. I've been to Hawaii many times, but this was my first time surfing in Hawaii, so I signed up for a school. The staff was friendly, and surfing in Waikiki was a dream! It was simply the best! That's all I can say!

卒業旅行で親友と女子2人旅。ハワイは何度も来てますが、ハワイでサーフィンをするのは初めてなので、スクールでお願いしました。スタッフはフレンドリーだし、ワイキキでサーフィン!夢でした!とにかく最高!その一言です!

Reply from activity provider

Aloha!

We are all delighted to hear that you enjoyed the lesson.

Please do stop by again when you come to Hawaii!

Thank you!

Aloha!

レッスン楽しんでいただけて スタッフ一同 喜んでいます。

また ハワイにお越しの際は ぜひお立ち寄りくださいね!



ありがとうございました!

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Packages: グループレッスン
Attended as: Friends
Posted on: 2015/12/12
Activity Date: 2015/11/28

Waikiki Stand Up Paddleboard Lesson & Guided Tour at Ala Moana Beach Park

SurfHNL. These guys rock!

Reviewed by: Mr Ed

Neither of us had been paddle boarding before, but by the end of the lesson we were both standing. The safety briefing and instruction was tailored to us and our level of experience which was none. Both Mike and Michelle(hope that's right) were fantastic, just the right amount of cajoling to get us on our feet without any pressure. Talked about every topic known to man as we paddled about, had a great time and a great laugh too. I can highly recommend these guys and the company too as I later booked a surf lesson for the end of the week, which also rocked.

Reply from activity provider

Aloha Ed and Helen!

So glad to hear you had a good time, Mike and I had a blast SUPing with you both! Let us know if you ever get to come back to Oahu and we will set ya up!

Mahalo!
Michelle

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Packages: 1-hr Semi-Private Lesson (2:1)
Attended as: Couples
Posted on: 2015/11/23
Activity Date: 2015/11/15

サーフィン・レッスン アラモアナ・ビーチ・パーク 3歳から参加できる! by サーフHNL

First surfing☆ 初サーフィン☆

Reviewed by: いるみ

I saw that it was okay for a single participant and that it was a first challenge, so I decided to join! I really had a great time with this first experience! The instructor was also kind, and I would like to use this service again.

書き込みに、一人参加、初チャレンジでも大丈夫!とあったので、つられて参加しましたが!ほんとに楽しく初体験できました!インストラクターさんも親切で、また利用したいです

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Packages: グループレッスン(~6/14)
Attended as: Solo Travelers
Posted on: 2015/11/20
Activity Date: 2015/10/24

ハンズ・ヒーデマン サーフィンレッスン

It was said to be the best! 最高とのことでした!

Reviewed by: yuyu

My 9-year-old child participated and had a great time. They were able to stand up on the board in just one session and now want to continue surfing. The instructor was a foreigner, so I think it would be more enjoyable if you understand some English. By the way, my child can speak, so it seems they had a lot of fun! They also said the instructor was cool.

子供1人『9歳』が参加して最高だった、一回で立てて今後もサーフィンをやりたいと言っています。先生は外人なのである程度英語が分かった方が面白いのかなと思います。ちなみに子供はしゃべれるのでとっても楽しかったようです!先生もかっこよかったと言っていました。

Reply from activity provider

Dear Yuyu,

Thank you very much for choosing Hands Hideman Surf School. We are truly delighted that your child expressed interest in wanting to surf again. Although our instructor is a foreigner, they can explain in broken Japanese, so even those who cannot speak English at all can easily participate.

Please do join us again the next time you visit Hawaii. All of our staff are looking forward to welcoming you.

Best regards,
Hands Hideman Staff

yuyu様

この度は ハンズヒデマンサーフスクールをご利用頂き 誠にどうもありがとうございました。
お子様がまた サーフィンをやりたいと言って興味をもってもらい、 ただただ嬉しいばかりです。 インストラクターは外人ですが片言の日本語で説明できるので 全く英語が話せない方でも
気軽に参加することができます。
また 次回ハワイにいらっしゃる時も是非 参加してみてくださいね。
スタッフ一同お待ちしております。


ハンズヒデマン スタッフより

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Packages: プライベートレッスン(5歳以上)
Attended as: Solo Travelers
Posted on: 2015/11/14
Activity Date: 2014/12/25

サーフィン・レッスン アラモアナ・ビーチ・パーク 3歳から参加できる! by サーフHNL

It was fun!! 楽しかった!!

Reviewed by: yuri

At 41 years old, I tried surfing for the first time! I was really anxious about whether I could do it. The instructor was a foreigner, and right after picking me up, they asked if I could speak English, which made me even more nervous... All the explanations on the beach were in English... I honestly wondered if I would be okay.

But thinking "you learn by doing," I took the board and headed to the ocean. I was told that there were good waves suitable for beginners, and somehow, after about three tries, I managed to stand on the board. The instructor only spoke very simple Japanese, like "Paddle!" and "Are you okay?" But they made an effort to communicate using the Japanese I knew and gestures. Also, perhaps due to the tide, when I got separated from the other tour participants, they quickly came to my aid, and at one point, thinking I might be tired, they asked, "Break?" Even though we couldn't communicate in Japanese, I felt their consideration in their responses.

I didn't request a female instructor, so there were two instructors, one male and one female. (There were five participants in total, including me.) It might be tough for those who have a strong aversion to English. However, the instructors were friendly and fun, and I was able to enjoy surfing itself, so I was very satisfied with the experience.

41歳にして初めてのサーフィン! できるかどうかとても不安でした。
インストラクターの方も外人で、ピックアップ後すぐに英語が話せるかどうかを聞かれ余計不安に・・・
砂浜で説明を受けるのも全部英語・・・本当に大丈夫か?!と正直思いました。
でも「習うより慣れろ」と思いボードを持って海へ。初心者でものれそうないい波がくると教えてもらえて、私は3回ぐらいでなんとかボードの上に立つことができました。
インストラクターの方は本当にかんたんな日本語しか喋れなかったです。「漕いで!」とか「大丈夫?」とか。でも知ってる日本語やジェスチャーを使ってなんとか伝えようと努力してくださいました。また潮の流れのせいか私が他のツアー客の方とはぐれたときなどはすぐ駆けつけてくださったり、途中私が疲れてると思ったのか「休憩(する)?」と声をかけてくださったり、日本語が通じないながらも気遣いが感じられる対応でした。
私は女性を希望しなかったので、インストラクターは男女の2名でした。(ツアー客は私を含め5人でした)
英語に拒絶反応を示す方には厳しいかもしれません。
でもインストラクターの方は気さくで楽しい人たちでしたし、サーフィンそのものも楽しむことができ、私としてはとても満足のいく内容でした。

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Packages: セミ・プライベートレッスン(午後)
Attended as: Solo Travelers
Posted on: 2015/11/03
Activity Date: 2013/08/18

ワイキキビーチ SUP 1時間プライベートレッスン <ロイヤルハワイアンホテル>

I had a great time! 楽しめました!

Reviewed by: tomoko

I apologize for the last-minute check-in and the mix-up with the location, but I appreciate your quick response, which allowed us to attend the lesson as scheduled without any issues. Thank you very much!

This was my third time, and it was my companion's first time, so they were a bit nervous at first, but soon we could see smiles, and they were saying how much fun they had!

I truly believe that the experience of looking at Waikiki Beach and Diamond Head from the vast ocean is a precious one!

バタバタとギリギリチェックイン、その上場所も間違えるというご迷惑をおかけしましたが、迅速に対応して頂いて、問題なく予定通りレッスンを受ける事が出来ました。ありがとうございました!
私は3回目、同行者は初めてで最初は恐る恐るでしたが、途中から笑顔が見られ、楽しかったー!と喜んでいました!
ワイキキビーチ、ダイヤモンドヘッドを大海原から眺める感覚は本当に貴重な体験だと思います!

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Packages: グループレッスン
Attended as: Friends
Posted on: 2015/10/31
Activity Date: 2015/10/07

Hans Hedemann Waikiki Surfing Lessons - Honolulu's Best Surf School

Amazing Surf Sesh!

Reviewed by: Silas

Did a semi-private lesson with two friends which was perfect. Jordan man, so good, he was an amazing instructor, kind and supportive and super friendly, and he got us all up on our boards and surfing on our own within the first hour. The day was bright, waves were slow but incoming, and the view of Waikiki from the water was unforgettable! Thanks to Hans Hedemann Surf School and HawaiiActivities.com. Ah man, such a great way to spend the morning.

Reply from activity provider

ALOHA!! Nice to here!! and we are grad that you and your friends enjoyed surf with us!! Hope to see you again in Hawaii !!

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Attended as: Friends
Posted on: 2015/10/14

サーフィン・レッスン アラモアナ・ビーチ・パーク 3歳から参加できる! by サーフHNL

It was fun. たのしかった

Reviewed by: ハワイ

It was really fun, but although it said there would be a Japanese instructor, there wasn't anyone who could speak at all. I was scared to go out to sea without understanding the explanations at all. I managed to do it by mimicking others, so that was good.

すごくたのしかったけど、日本語インストラクターと書いてあったけど、一切話せる人はいなかった。説明がまったく、わからないまま海に出ることが怖かった。見よう見まねでやってみてできたからよかったけど。

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Packages: グループレッスン(~6/14)
Attended as: Solo Travelers
Posted on: 2015/10/13
Activity Date: 2015/10/08

ワイキキビーチ SUP 1時間プライベートレッスン <ロイヤルハワイアンホテル>

The reservation was not communicated. 予約が伝わっていなかった

Reviewed by: mahalo

When I actually went to the school’s reception, it seemed that my reservation hadn’t been communicated, and I was told, “There’s no instructor.” As a result, the start time changed from 8:30 to 10:00, wasting an hour and a half of my valuable time. I had hoped for 8:30 because the wind is weaker earlier in the morning, but after 10:00, as expected, the wind was strong, making it difficult to go out to sea. The staff at the local reception were kind and provided free parasol rentals and a one-hour board rental while I waited until 10:00. I’m not sure how the reservation communication works, but I hope this kind of issue can be avoided in the future.

実際スクールの窓口に行ってみたら、予約が伝わっていなかったようで、「インストラクターがいない」と言われた。
結果08:30スタートが10:00スタートに変更されてしまい、1時間半の貴重な時間を無駄にしてしまった。
朝早ければ早いほど風が弱いので8:30を希望したのに、10:00以降は案の定風が強くて沖に出るのも大変だった。
現地窓口のスタッフには親切に対応してもらい、10:00までの待機中はパラソルの無料貸し出しと、ボードのレンタル1時間をサービスしてくれた。
予約の伝達がどのようになっているのか不明だが、今後こういったことはなくしてほしい。

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Packages: グループレッスン
Attended as: Friends
Posted on: 2015/09/30
Activity Date: 2015/09/26

Hans Hedemann Waikiki Surfing Lessons - Honolulu's Best Surf School

Hooked on surfing!

Reviewed by: Reese E

Okay, I'm hooked! I cannot wait to get back to Oahu, and get on a board again! The day was great in every way. Austin is an amazing instructor, and a cool dude. I felt safe and confident with him, and was surfing in no time. Absolutely awesome!! I also had the privilege of meeting CJ, and Rachel (Turtle Bay shop). Thank you both for all the encouragement and advice with my plans to make Oahu my home in the very near future. Looking forward to seeing all of you again...and, of course, surfing. Mahalo!

Reply from activity provider

Aloha Reese,

Happy to here that you had a great time surfing with our surf school. Ill make sure to let Austin, Cj and Raye know.

We hope to see you again and surf with us

Mahalo

Zarra

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Packages: Group Lesson (1 hour)
Attended as: Families
Posted on: 2015/09/30
Activity Date: 2015/09/18

ワイキキビーチ SUP 1時間プライベートレッスン <ロイヤルハワイアンホテル>

Ineptitude and fear 不手際と恐怖

Reviewed by: aco

I signed up for SUP. As others have mentioned, the meeting point is hard to find. I registered with three other people, and while the other members rented rash guards, for some reason, I was not provided one. Then, just when I thought the lesson was starting, it unexpectedly turned into a surfing lesson. I thought it might be similar to SUP for a while and continued with the lesson, but it felt off, so I approached the instructor, who admitted there had been a misunderstanding. Despite having properly handed over the printed VERTRA voucher, I find it puzzling how such a simple mistake could occur. After that, we had to exchange equipment, resulting in about 15 minutes of lost time. Honestly, I wanted our precious time back. The instructor conducted the lesson 99% in English. Even when I asked questions in Japanese, I was told they didn't understand. It was labeled as "beginner-friendly," but the waves were much stronger than I imagined, and we had to paddle quite far out, which was incredibly scary for a beginner like me. The instructor kept gesturing for me to hurry up as I was lagging behind, but it was truly impossible for me to keep up. I was so frightened that I couldn't even stand. If we were going that far out, I think they should at least provide life jackets. The fear of whether the instructor would actually help me, who wasn't even wearing the rash guard, in case of an emergency made me give up after a few minutes. When I tried to paddle in shallower water for some fun, another staff member came to collect the equipment, and it was a forced end to my experience. There were several instructors available, so I thought it wouldn't be a problem, but I ended up spending a very boring time. Although it was supposed to last 1.5 hours, it actually ended in about an hour. Later, I rented equipment personally at another place and had fun.

SUPを申込みました。
ほかの方も書かれていますが、集合場所がわかりにくいですね。
4人で申し込み、他のメンバーにはラッシュガードをレンタルしていましたが、なぜか私には貸し出されませんでした。
そして、いざレッスンが始まったと思ったらなぜかサーフィンのレッスンがスタートしました。
途中までサーフィンと同じ要領なのかと思い、しばらくそのままレッスンを受けていましたが、やはりおかしいと思いインストラクターに申し出ると、勘違いしていたとのこと。
こちらはプリントアウトしたVERTRAのバウチャーをしっかり渡しているのにも関わらず、なぜこんな単純なミスが起きるのか不思議で仕方がありません。
そこからまた道具を交換して・・・そんなこんなで15分ほどのロスタイム。
正直、私たちの貴重な時間を返して欲しいと思いました。
インストラクターは99%英語でのレッスンです。
日本語で質問しても、分からないと言われます。
【初心者向け】と記載してありますが、想像より波もかなりあり、かなり沖の方まで移動するので、初心者の私にしたら、とてつもなく怖かったです。
インストラクターに遅れて漕いでいると「早く来い」と何度もジェスチャーで呼ばれるのですが、本当に無理です。ついていけません。
足がすくみ、立つことすらできませんでした。
あんなに沖に出るならライフジャケットくらい貸してくれれば良いと思うのですが。
万が一のとき、ここのラッシュガードすら着ていない私を、果たしてインストラクターは助けてくれるのかという恐怖も重なり、数分でリタイアしました。
浅いところでパドルして楽しもうと思ったら、別のスタッフに道具を回収され、強制終了でした。
何人も手空きのインストラクターもいたので、問題ないと思ったのですが、とても退屈な時間を過ごしました。
所要時間1.5時間とありますが、実際1時間ほどで終了しました。
後日、別のところで個人的に道具だけレンタルして楽しみました。

Reply from activity provider

Thank you very much for participating this time. However, we sincerely apologize for the unsatisfactory outcome.

We have shared your feedback with the tour provider. The staff who conducted the lesson mistakenly guided you to a surfing lesson instead. We deeply regret the oversight in confirming the details on the day of the event. Additionally, when you returned to the beach, you were separated from your instructor, so we collected the equipment. We sincerely apologize for not providing sufficient explanation during that time, which may have caused you discomfort.

We take your words seriously and will strive to improve our services. Thank you for taking the time to share your valuable experience with us.
VELTRA Customer Support Team

この度は、ご参加いただきまして誠にありがとうございます。
しかしながら、ご満足いただけない結果となりましたこと、深くお詫び申し上げます。

ご投稿いただきました体験談を催行会社に共有させていただきました。
今回レッスンをご対応させていただきましたスタッフが、サーフィンレッスンと間違え、
お客様をサーフィンレッスンにご案内してしまっておりました。当日の確認を怠っておりましたこと、大変申し訳ございません。
また、ビーチに戻られた際には担当のインストラクターとはぐれてしまいますため、道具は回収させていただいております。
その際に十分な説明ができておらず、ご不快な思いをさせてしまいましたこと心よりお詫び申し上げます。

お客様より頂戴いたしました言葉を真摯に受け止めサービスの向上に励ませていただきます。
お忙しいところ、貴重な体験談をご投稿いただきましてありがとうございました。
VELTRAカスタマーサポートチーム

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Packages: グループレッスン
Attended as: Families
Posted on: 2015/09/09
Activity Date: 2015/09/03

ハンズ・ヒーデマン サーフィンレッスン

I am satisfied. 満足です。

Reviewed by: 333

It's close to Waikiki, and with the pickup service at this price, they provide thorough instruction, so I'm very satisfied. I would like to use it again.

ワイキキからも近く送迎付きで、この値段でしっかり教えてくれるので、十分満足です。また利用したいです。

Reply from activity provider

Thank you!

Mahalo!

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Packages: グループレッスン
Attended as: Friends
Posted on: 2015/09/03
Activity Date: 2015/08/29