Reviewed by: miya
It must be tough for the guide to manage both English and Japanese, but it's tiring for us listening as well. I had a similar tour before, but there were about 10 people, so we could take our time. I wanted to see the surfers riding the waves at the North Shore. I think it's strange to expect tips. It's quite an expensive tour... I've participated in various tours before, but this one was quite disappointing.
英語と日本語のガイドでガイドさんも大変だろうけれど、聞いている私達も疲れる。
以前ほぼ同じようなツアーだったけど10人位でゆっくりとできた。
ノースショアではサーフィンの波乗りしている人達が見たかった。
チップもいる?のはおかしいと思う。
結構高額ツアーなのに・・・
今までいろいろ参加してきたけれど、だいぶ残念なツアーでした。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/06/15 |
| Activity Date: | 2025/06/08 |
Reviewed by: The Reynolds
We had a wonderful experience as a family of 10 on our tour to Waimea Valley! The breakfast was a great start! Our tour guide, Jason, was full of great facts as we drove along the way to our destinations! Weimea definitely exceeded my expectations in beauty! Jason shared facts about the flora and fauna surrounding us. The walked is paved but does have some inclines along the way. The walk was great for the whole family but my elderly parents had to move slower behind the group at their own pace. The waterfall was perfect. There is “audience style seating” for families to sit if not swimming and to place items. Life jackets are required and provided which was nice and the life guards that are on duty are very helpful. The tour gives 30 minutes to enjoy the waterfall swimming which was a great amount of time. Lunch was then given after a walk back to the entrance of Waimea. Although lunch is provided and was very good- for picky eaters or hungry along the way- there are snack bars and a walk up style restaurant to order other food.
After leaving Waimea we went to Dole where we had plenty of time to walk around the gift shop and enjoy our Dole Whip. This tour was a hit with the family and definitely would recommend it!
If you are not able to walk long distances- this may be a harder tour.
Aloha, thank you so much for joining our Nature and You:Waimea tour and this incredibly detailed and heartwarming review!🌺
It's fantastic to hear that the breakfast was a great start and that Jason's insightful commentary about the local flora and fauna truly enhanced your experience. Waimea Valley's beauty truly is something special, and we're delighted it exceeded your expectations. We appreciate you highlighting details. Those insights are so helpful for future guests. We're also glad the 30 minutes at the waterfall was just right and that lunch was enjoyed by all. Your note about the walking distance being a consideration for some is very helpful and something we truly appreciate you sharing.
The Dole Plantation stop for gift shopping and Dole Whip is always a favorite, and we're thrilled it was a perfect end to your family's day.
We look forward to welcoming you and your family back for another exciting adventure soon.
| Rating: | |
|---|---|
| Packages: | [7:30 AM] Waimea Valley & Waterfall - Nature Walk, Swim, Breakfast & Lunch |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/06/14 |
| Activity Date: | 2025/06/11 |
Reviewed by: Kara
The warm malasadas absolutely hit the spot after the intense climb!
| Rating: | |
|---|---|
| Packages: | [6:20 AM] Diamond Head Sunrise & Malasada |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/06/12 |
| Activity Date: | 2025/05/18 |
Reviewed by: Kara
This tour was the perfect way to start the day in Oahu. Getting picked up early was great to get to reach Diamond Head in time for sunrise views, absolutely worth the early wake-up.
| Rating: | |
|---|---|
| Packages: | [5:00 AM] Diamond Head Sunrise & Malasada |
| Attended as: | Families |
| Posted on: | 2025/06/12 |
| Activity Date: | 2025/05/11 |
Reviewed by: ミンミン
I was able to see beautiful scenery, and it was great that I could take photos along the way. This is my second time on this line, and I would like to ride it again!
綺麗な景色を見ることができ、途中写真撮影もさせていただけ良かったです。
このラインは二度目ですが、また乗車したいと思います!
| Rating: | |
|---|---|
| Packages: | 4日券 |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/06/08 |
| Activity Date: | 2025/06/06 |
Reviewed by: ラム
I was glad that there were many buses. I think the interval between the next bus was just right. Be careful as it shakes quite a bit inside the trolley.
バスの本数が多いめでよかったです。次のバスの時間もちょうど良い間隔だったと思います。トロリー内は結構揺れるので注意です。
| Rating: | |
|---|---|
| Packages: | 4日券 |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/06/03 |
| Activity Date: | 2025/05/22 |
Reviewed by: にゃんころ
I was able to see breathtaking views at several locations. I also got to sample malasadas and other sweets. The garlic shrimp for lunch was delicious. I especially enjoyed exploring the East Coast thoroughly.
何か所も絶景が見れました。また、マラサダや他のお菓子などの試食もできました。お昼のガーリックシュリンプもおいしかったです。とくに東海岸を丁寧に回れました。
Since I will be having malasadas in the morning, I think it's better to have a light breakfast.
マラサダを午前中に食べるので、朝ご飯は軽めのほうがいいかと思います。
Aloha! Thank you very much for participating in the "Island and You" tour.
As you mentioned, one of the great features of this tour is that it efficiently takes you to spots that are difficult to visit without a car, allowing you to experience the deep charm of Hawaii. We are very pleased to hear that you were able to thoroughly enjoy the tour while exploring the East Coast.
Also, thank you for your valuable advice about having a light breakfast! The tour offers a variety of delicious foods unique to Hawaii, so it might be best to join on an empty stomach. We will definitely use this information to guide future participants.
We sincerely look forward to the day we can meet again in Hawaii!
アロハ!この度は「アイランド・アンド・ユー」ツアーにご参加いただき、誠にありがとうございました。
おっしゃる通り、車がないと訪れにくいスポットや、ハワイのディープな魅力を効率よく巡れることが、このツアーの大きな特徴です。お客様に丁寧に東海岸を回っていただけたとのことで、ツアーの魅力をしっかり感じていただけたことを大変嬉しく思います。
また、「朝食は軽めに」といった貴重なアドバイスもありがとうございます!ツアーではマラサダをはじめ、ハワイならではの美味しい食べ物が盛りだくさんですので、空腹でご参加いただくのがベストかもしれませんね。今後ご参加されるお客様への参考として、ぜひご案内に活かさせていただきます。
またハワイでお会いできる日を、スタッフ一同心より楽しみにしております!
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/05/25 |
| Activity Date: | 2025/05/23 |
Reviewed by: たまちゃん
I'm a little worried if I can make it to the top when looking up from below.
On the well-maintained hiking trail, I arrived at the summit before I knew it.
The weather was perfect, and the view was amazing.
下から見上げるとあの上までたどり着けるかちょっと心配
整備された登山道で、あれよあれやで頂上に到着
天気も最高、見渡す風景も最高でした
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/05/21 |
| Activity Date: | 2025/05/19 |
Reviewed by: テンテン
I decided on this tour after arriving in Hawaii. The day after I made the reservation on my smartphone, the tour company contacted me in Japanese to confirm my booking and kindly provided details about the meeting place. The meeting time on the day of the tour was reasonable, which was great.
We started off by eating malasadas right away, and then we stopped at various places, which gave us plenty of opportunities to take photos. We also visited a macadamia nut farm where we got to taste samples and pick up some souvenirs.
For lunch, we had garlic shrimp, which was delicious. After that, we had something like banana spring rolls for dessert. At the North Shore, we were able to see sea turtles as well. The food was included in the tour, making it a fulfilling day overall.
ハワイに到着してからこのツアーを決めました。
スマホで予約した翌日には催行会社の方から日本語で予約確認が入り、集合場所も丁寧に教えてくれました。
当日の集合時間も無理ない時間で、良かったです。
出発して直にマラサダを食べ、その後、色々な場所に止まり、結構写真を撮る機会が多くありました。
またマカダミアナッツファームにも寄って味見しながらお土産をゲット。
ランチはガーリックシュリンプ🦐。
美味しかったです。
その後、バナナの春巻きのようなものがデザートで。
ノースショアではウミガメも見ることができました。
食べ物もツアーに含まれていて、1日充実したツアーでした。
The guide explains everything in both English and Japanese, so there's no problem at all. You can enjoy the day fully. I recommend it.
ガイドさんも英語と日本語で説明してくれるので全く大丈夫です。
1日を楽しく楽しめます。
おすすめです。
Thank you very much for participating in the "Island and You" tour.
We are relieved to hear that you were able to arrive smoothly at the meeting point. We consider it one of our important roles to provide clear guidance to our customers, so we are pleased to have been able to assist you in that regard.
It seems you enjoyed the unique foods of Hawaii during the tour and took many photos at each spot. We were very happy to see that you had a fulfilling day.
Thank you for your kind words about our guide's explanations in both English and Japanese. It is very gratifying for us to know that you were able to enjoy the tour without any concerns regarding language.
It was indeed lucky to encounter a sea turtle on the North Shore! Since they are not guaranteed to be seen every day, it must have been a special experience for you.
We look forward to the opportunity to see you again on another tour when you visit Hawaii.
この度は「アイランド・アンド・ユー」ツアーにご参加いただき、誠にありがとうございました。
お迎え場所までスムーズにお越しいただけたとのこと、安心いたしました。お客様に分かりやすくご案内を差し上げることも、私たちの大切な役割のひとつと考えておりますので、そのお手伝いができたことを嬉しく思います。
ツアーではハワイならではの食べ物を堪能され、また各スポットでたくさんのお写真を撮られたとのこと、充実した一日をお過ごしいただけたご様子が伝わってきて、スタッフ一同大変嬉しく拝見いたしました。
また、ガイドによる英語と日本語でのご案内についてもお褒めいただきありがとうございます。言語面でのご不安なく、安心してツアーをお楽しみいただけたことは、私たちにとっても大変喜ばしいことです。
ノースショアでウミガメに出会えたのも、まさにラッキーでしたね!毎日必ず見られるわけではないので、特別な体験になったことと思います。
またハワイにお越しの際は、ぜひ別のツアーでもお会いできることを楽しみにしております。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Weather: | Sunny |
| Posted on: | 2025/05/21 |
| Activity Date: | 2025/05/12 |
Reviewed by: ゆき
I learned about the wonderful aspects of Hawaii beyond Waikiki. It was not just about seeing the scenery; I enjoyed it even more thanks to the guide's explanations. The guide was incredibly fun, and it became a great memory.
ワイキキ以外のハワイの素晴らしいところが知れました。ただ景色を見るだけじゃなくガイドさんの説明でより深く楽しめました。
ガイドさんが最高に楽しい方でいい思い出になりました。
Since there are many places with strong winds, please be careful with hats and skirts.
風が強いとこが多いので帽子やスカートの方は気をつけてください
Thank you very much for your wonderful feedback.
We are truly honored to hear that you enjoyed the charms of Hawaii beyond Waikiki through our guide's assistance. It brings us great joy that you were able to experience not only the scenery but also the background and culture of the area, which is our primary goal for the tour.
We also appreciate your kind words about our guide. We are delighted to see that it became a memorable experience for you.
Thank you for your advice regarding clothing for windy locations. We will certainly use this information to assist future participants!
We look forward to seeing you again when you visit Hawaii!
この度は嬉しいご感想をお寄せいただき、誠にありがとうございます。
ワイキキ以外のハワイの魅力を、ガイドのご案内を通して深くお楽しみいただけたとのこと、大変光栄に思います。景色だけでなく、その土地の背景や文化に触れていただけたことが、私たちにとってツアーを最高する目的であり、何よりの喜びです。
また、ガイドに対する温かなお言葉もありがとうございます。楽しい思い出として心に残る体験となったこと、スタッフ一同大変嬉しく拝見いたしました。
風の強い場所での服装に関するアドバイスも誠にありがとうございます。今後ご参加いただくお客様へのご案内にも活用させていただきます!
またハワイにお越しの際は、ぜひお会いできるのを楽しみにしております。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/05/20 |
| Activity Date: | 2025/05/18 |
Reviewed by: おれっち
LeaLea Trolley - Complete Coverage of All Routes
The East Oahu Scenic Line offered thrilling views that I thoroughly enjoyed. This time, I rode it four times. The color of the ocean changes depending on the time of day. No matter how many times I ride, the scenery never gets boring. It seems that the first morning trip tends to be crowded.
LeaLeaトロリー 全路線制覇
東オアフ絶景・ラインは、スリル満点で絶景を楽しめました。今回は、4回乗りました。
時間帯により違う海色が見えます。
何度乗っても飽きない景気でした。
朝一便目は混み合うみたいです。
The trolley does not arrive on time. Let's wait with some extra time to spare.
トロリーは、時間通りには来ません。余裕を持って待ちましょう。
| Rating: | |
|---|---|
| Packages: | 7日券 |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/05/20 |
| Activity Date: | 2025/05/12 |
Reviewed by: Ted
Mathew the Shuttle driver was great, provided us with lots of information and recommendations.
| Rating: | |
|---|---|
| Packages: | Diamond Head Crater Trail Self-Guided Hike |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/05/18 |
| Activity Date: | 2025/05/16 |
Reviewed by: キタク
They came to pick me up earlier than scheduled. After signing some documents, we moved to a few other pickup locations and then headed to Diamond Head. Once everyone gathered, the guide started. I only understood about half of what was said, but it seemed like most of it was jokes. Everyone except me seemed to be native English speakers. However, it was no problem at all if you couldn't speak. The entrance fee and reservation for Diamond Head were handled by Veltra, so you can get in without doing anything. I was dropped off at the entrance of Diamond Head around 8:40, received a bottle of water, and was told to be back by 10:30.
The hike to Diamond Head takes about 30 to 40 minutes one way. There are many bumpy areas and stairs, so I recommend wearing sneakers. It can be quite windy and relatively cold at the top, so having a light jacket might be a good idea.
After coming down, I relaxed on a bench and looked at souvenirs. I was a bit anxious when the return pickup didn't arrive on time, but I thought, "This is America, so it’s probably normal." You also receive water on the way back, which you can decline if you don't want it. The drop-off location can be either the pickup spot or your hotel if it's nearby.
I gave a $10 bill as a tip, which seemed to be the average amount based on what I saw from other participants. I joined as a solo male traveler, but I wasn't singled out or anything; it was a straightforward and nice tour. If you can understand some English, this option is cheaper than a Japanese guide with tips included, so I think it's sufficient. For those who can use Lealea, it's easy to go that way. If you take The Bus, you get dropped off in front of the tunnel, so there's quite a bit of walking, but it's cheaper.
予定の時間よりも早く迎えに来てくれました。書類にサインして、他のピックアップ場所へ何箇所か移動して、ダイヤモンドヘッドへ。全員集合すると、ガイドが始まります。半分くらいしかわかりませんでしたが、ジョークが大半だったような気がします。私以外は英語ネイティブっぽかったです。でも喋れなくても全く問題なしです。ダイヤモンドヘッドの入場料や予約はベルトラがしてくれますので、何もしなくても入れます。8:40くらいにダイヤモンドヘッドの入り口で降ろされて、お水渡されて、帰りは10:30にココ!と言われました。
ダイヤモンドヘッドへのハイキングは片道だいたい30〜40分くらい。ガタガタのところや階段も多いので、スニーカーをおすすめします。上の方は風がとても強くて、割と寒いので、薄い上着あるといいかもしれないです。
降りてきてからは、ベンチに座ってのんびりしたり、お土産みたりしていました。
帰りは時間通りに迎えが来ず、少し不安でしたが、アメリカなのでそんなもんだろうと。
帰りも水を渡されます。要らなければ断れます。降ろす場所はピックアップ場所か、泊まってるホテルが近ければ送ってくれます。
チップは余っていた10ドル札を渡しました。他の参加者を見ててもそのくらいが平均かなと思います。
男1人で参加でしたが、特にいじられることもなく、さっぱりしていて、いいツアーだと思いました。
多少英語が聞き取れれば、日本語ガイドチップ入りよりも安いので、こちらで十分だと思います。
レアレア利用できる人はそれで行くのが楽です。ザ・バスで行くと、トンネルの前で降りるので割と歩きますが、安いです。
As long as you keep time and follow instructions, there won't be any problems.
時間を守って、あとは言われるがまま動けば何も問題ないです。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Weather: | Cloudy |
| Posted on: | 2025/05/16 |
| Activity Date: | 2025/05/15 |
Reviewed by: よしくん
I felt that a trolley is absolutely necessary for a stay in Honolulu. The LeaLea Trolley has many routes, and the courses are set up with tourists in mind, making it very fulfilling. Just riding it allows you to feel the essence of Hawaii, and the cost performance was great.
ホノルル滞在にトロリーは絶対必要だと感じました。LeaLeaトロリーは路線数も多いし、観光客目線でコースも設定されており、充実した内容でした。乗ってるだけで、ハワイを感じれるコスパもグッドでした。
Time check
時間チェック
| Rating: | |
|---|---|
| Packages: | 4日券 |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/05/14 |
| Activity Date: | 2025/05/12 |
Reviewed by: NB
Amazing crew and experience ♥️🐢 saw several turtles and so much more with explanations by the staff
| Rating: | |
|---|---|
| Packages: | [5:00 AM] Diamond Head Sunrise & Malasada |
| Attended as: | Others |
| Weather: | Sunny |
| Posted on: | 2025/04/29 |
| Activity Date: | 2025/04/27 |
Reviewed by: ako
The driver was polite and it was great. It was a very good hike that we could do in two hours with elementary school children, going up and down. The weather was nice, and the view from the top was wonderful. There were also many elderly people and those with babies.
ドライバーさんが丁寧で良かったです。小学生子供連れて、2時間で、登って降りて来れる、とても良いハイキングでした。天気も良く、頂上からの眺めは素晴らしかったです。お年寄りも赤ちゃん連れの方もたくさんいました。
You can enjoy it thoroughly without a guide. We were able to climb at our own pace.
ガイドなしで、十分楽しめます。自分たちのペースで登れました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/04/29 |
| Activity Date: | 2025/04/28 |
Reviewed by: ばち
When you think of Hawaii, you think of the trolley while feeling the breeze. You can enjoy it just by riding along without doing anything, and I believe this is more of an attraction than just a means of transportation.
It's helpful that they sell tickets separately without going through His, but since the pandemic, the discount tricks are no longer available, and it's too expensive, so I reduced my rating. However, you could say it's lucky that it's less crowded than before.
Be careful as the railings are so open that you might drop something. Hats can fly off, and depending on the driver, they might start moving before everyone is seated, and some drivers have rough driving styles. This is not Japan. Everyone should be cautious and take responsibility for themselves, as you shouldn't ride with a Japanese mindset.
Because of this, infants and toddlers can only sit in priority seats that are covered by railings (it feels scary to sit anywhere else). If you start from the first train, staff will guide you to the priority seats, but if you're boarding from the suburbs and there are no seats available, you should actively ask others to make space for the priority seats. Many drivers lack the Japanese language skills to explain this.
This is what Hawaii is all about.
やっぱりハワイといえば、
風を浴びながらのトロリー。
何をしなくても、ぼけーっと乗っているだけでたのしめる、これはもはや移動手段じゃなくアトラクションだと思っています。
Hisを通さず旅行しても、
こうやって単品で売ってくれて助かるのですが、コロナ後からは裏技の割引も使えなくなり、高すぎますので星を減らしました。
ただ、昔より空いていてラッキーともいえます。
ものを落としそうなくらい足元の空いた柵なのでくれぐれも注意、
帽子は飛びますし、ドライバーさんによっては着席前の発車もザラ、
荒い運転のかたもいて、
そこは、日本ではありません。
みなさんくれぐれも、日本の感覚では乗らないように、自己責任で。
そのため幼児や赤子は柵が覆われた優先席しか乗れません(怖くてそこじゃないとという感じ)
始発からだと係員に優先席を案内してもらえるのですが、郊外などからのる場合、
空いてなければ自分から積極的に優先席を開けて欲しいと、声をかけましょう。
ドライバーも、それを説明するほどの日本語力がない方が多いので。
やっぱりハワイは、これです。
| Rating: | |
|---|---|
| Packages: | 4日券 |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/04/27 |
| Activity Date: | 2025/04/02 |
Reviewed by: Emm
Tommy picked us up early at a neighboring hotel/resort. As soon as we arrived, he mentioned me and my son by name and I signed a sheet stating we were present. He was kind, patient, relaxed and informative about the area offering great suggestions on different locations. This experience included our entrance fee to Diamond Head State Monument, transportation to and from the hotel. Our hike was moderate and offered beautiful scenery and awesome photo opportunities. The only area I felt somewhat claustrophobic was going into the tunnel on the way up. Tommy provided cold as well as room temperature water and the ride back was comfortable and convenient as we were dropped off right in front of our resort. Thank you for a great experience! Mahalo!
Eat something light before you head out. Go early. Drink water. Enjoy!
| Rating: | |
|---|---|
| Packages: | Diamond Head Crater Trail Hike |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/04/26 |
| Activity Date: | 2025/04/21 |
Reviewed by: Kara
Beautiful waterfall, and a gorgeous hike in. We had just enough time, a perfect tour.
| Rating: | |
|---|---|
| Packages: | Manoa Valley Hike |
| Attended as: | Couples |
| Posted on: | 2025/04/21 |
| Activity Date: | 2025/04/07 |
Reviewed by: 小杉のおじさん
Last March, I was able to see the sunrise from the summit. This year, I climbed to the summit around 8:30 AM on April 17, but isn't it impossible to see the sunrise from the summit in April? The gate opens at 6 AM, and the sunrise on April 17 should be around 6:10 AM, but it takes more than 10 minutes to reach the summit, so wouldn't it be a sunrise seen from partway up?
昨年3月に山頂から日の出を見ることが出来ました。本年は、4月17日に山頂へは8時30分ごろに登りましたが、4月は山頂から日の出が見るのは無理なのではないですか?ゲートが6時に開門して4月17日の日の出は6時10分ごろのはずですが、10分で山頂までは行けないので、途中からの日の出になるのではないですか?
Thank you for your reservation through our company. It sounds like you had a wonderful experience watching the sunrise from the summit last March.
Regarding your question, please understand that this activity is not specifically designed for sunrise viewing from the summit. However, there are many beautiful viewpoints along the way, so we hope you can enjoy new scenery that includes those spots next time.
We look forward to serving you again in the future.
ベルトラスタッフよりご返信させていただきます。
この度は弊社を通じてご予約いただき、誠にありがとうございます。昨年3月に山頂から日の出をご覧になられたとのこと、とても素敵な体験ですね。
ご質問の件につきまして、当アクティビティは山頂からの日の出鑑賞を目的としたものではございませんこと何卒ご了承ください。
また、途中のポイントから美しい眺望を楽しめるスポットが多数ございますので、ぜひ次回は、そうしたスポットも含めて新たな景色をお楽しみいただければと思います。
今後ともどうぞよろしくお願いいたします。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/04/20 |
| Activity Date: | 2025/04/18 |
Reviewed by: マママン
The trolley is just a means of transportation, so I didn't have any particular issues with the service. I picked up my tickets at the HIS counter on-site, but the staff there was inflexible and quite condescending. I felt they were tired of explaining the same things repeatedly. I wanted to ask just the essential questions since I was short on time, but when I did, I was met with a big sigh and told, "Can you please let me finish speaking first?" which surprised me. Additionally, my child wanted to use the restroom, but I was told it couldn't be used until all the procedures were completed. We ended up going to another restroom in the building. I wished I had bought the tickets without going through HIS.
トロリーはあくまで手段なので、サービスとして特に困ったことはありませんでした。現地で HISのカウンターでチケットを受け取るのですが、そこのスタッフが融通が利かず、高圧的で、同じことを何度も説明されているので飽き飽きしているとは思うのですが、こちらから事前に基本的なことはWebなどで確認したうえで、時間がないので知りたいことだけを、先に聞きたかったのですが、質問をしても大きなため息をつかれて、「まず私の話を最後まで聞いてくれますか?」といわれて驚きました。また子供がトイレを借りたかったのですが、すべての手続きを終えてからではないと貸せない、と言われました。館内の他のトイレに行きました。HISを通さないでチケットを買いたいと思いました。
We sincerely apologize for any discomfort we may have caused. We take your feedback regarding the counter staff's response seriously. We will strive to improve and provide more courteous and flexible assistance in the future. Thank you for your valuable input.
この度はご不快な思いをさせてしまい、誠に申し訳ございませんでした。カウンタースタッフの対応についてのご指摘を真摯に受け止めております。
今後はより丁寧で柔軟なご案内ができるよう改善に努めてまいります。貴重なご意見をありがとうございました。
| Rating: | |
|---|---|
| Packages: | 4日券 |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/04/13 |
| Activity Date: | 2025/03/19 |
Reviewed by: sakko
It was an early morning participation, but the weather was nice, and the driver was very lively and engaging. We returned on time and made it to the hotel breakfast. It was great. The sunrise from Diamond Head was amazing.
早朝参加でしたが、天気も良く、ドライバーさんもとても元気にお話ししてくれました。帰りも時間通りでホテルの朝食にも間に合いました。とても良かったです。ダイヤモンドヘッドからの朝日最高でした。
In the morning, it feels great to see the sunrise. Please make sure to wear juice.
朝、朝日を見れてとても気持ち良くです。ジュースを必ず履いてください
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families with Young Children |
| Weather: | Sunny |
| Posted on: | 2025/04/05 |
| Activity Date: | 2025/03/15 |
Reviewed by: サム
I used it for two days, and it was convenient and amazing! I plan to use it again from the morning tomorrow! It's great to be able to sightsee by bus.
2日利用しましたが便利で最高でした!明日もまた朝から利用するつもりでおります!バスで観光ができるのは最高です。
| Rating: | |
|---|---|
| Packages: | 4日券 |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/03/31 |
| Activity Date: | 2025/03/29 |
Reviewed by: ミチロウ
In the evening, I had a little time, so I spontaneously hopped on a bus to see the sunset. The sunset in Hawaii is very beautiful, and there was a bride taking photos on the beach, which I thought made for a lovely background. The bus stopped near the beach and stayed parked until the sun went down. It was great to be able to go right to the spot without wasting time, making it a meaningful experience.
夕方、少し時間があったので思いつきでサンセットを見るコースのバスに乗り込みました。ハワイのサンセットはとても綺麗で、浜辺て花嫁さんが写真も撮ってましたが素敵な背景だと思いました。浜辺近くでバスが止まり日が沈むまで停車。ピンポイントで観に行けて時間のロスもなく有意義に過ごせて最高でした。
I also took the East Oahu Scenic Route. The driver was a fun person who took photos for us and provided excellent service. They drove us to all the scenic tourist spots, making the trip very fulfillin
東オワフ絶景コースにも乗りました。
ドライバーさんが楽しい方で写真を撮ってくれたりサービスも満点。絶景観光ポイントを走ってくれて旅行がとても充実しました。無駄なくピンポイントで気楽に乗れるバス最高です
| Rating: | |
|---|---|
| Packages: | 7日券 |
| Attended as: | Friends |
| Weather: | Sunny |
| Posted on: | 2025/03/29 |
| Activity Date: | 2025/03/07 |
Reviewed by: きよさん
I chose the LeaLea Trolley for the comparison of East Oahu lines. I also used it for the early morning Black Friday trip to Ala Moana and to the Honolulu Museum of Art. Compared to the bus, it’s easier to understand, but I feel the price is a bit high. I purchased a four-day pass, but since continuous use is a condition, there were some wasted days. There is a free service between Waikiki and Ala Moana, so I think it’s necessary to choose based on the places you want to go. For the Haleiwa area, there are only buses or optional tours, so it would be nice if you could go by trolley.
東オアフラインの内容比較で、LeaLeaトロリーを選びました。
ブラックフライデー早朝のアラモアナ行き、ホノルル美術館行きにも使いました。
バスに比べるとわかりやすいのですが、価格が少し高いと感じます。
4日券購入しましたが、連続使用が条件のため無駄な日が出ました。
ワイキキ~アラモアナ間は、無料サービスがあるので、行きたい場所で選択が必要かと思います。
ハレイワ方面は、バスかオプショナルツアーしかないので、トロリーで行けると良いのですが。
| Rating: | |
|---|---|
| Packages: | 4日券 |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/03/29 |
| Activity Date: | 2024/11/27 |
Reviewed by: nonberry16
I was a bit anxious since it was an English-speaking driver. It seemed like the meeting point was different, and even after 10 minutes, the driver hadn't arrived. When I tried to contact them, the line was busy. Just when I was starting to think they might not come, the driver called my name loudly, and I was able to get on safely. During the ride, I couldn't understand the announcements at all, and since we were the only Japanese people, I felt a bit isolated, haha. We also received two bottles of mineral water for the round trip! Since it was just a plan to climb, I didn't feel rushed and was able to fully enjoy the scenery and nature. However, I later found out that taking the bus would have been significantly cheaper, which was a good lesson learned.
英語ドライバーという事だったので不安でした。
待ち合わせ場所が違っていたようで10分過ぎても来ず、連絡しても通話中。行けないかもと思っていたらドライバーさんが大きな声で名前を呼んでくれて無事に乗れました。移動中の案内は全くわからず翻訳機能も使えず私たちだけ日本人だったので少し疎外感笑。
ミネラルウォーターも行き帰りで2本いただきました!
登るだけのプランだったので焦ることもなく景色も自然も存分に堪能出来ました。
ただ、バスで行ってたらゼロ一桁安かったと後から知りいい勉強になりました。
It's best to confirm the meeting place thoroughly.
待ち合わせ場所はしっかりと確認した方がいいです。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/03/23 |
| Activity Date: | 2025/02/24 |
Reviewed by: Kara
We used our phone flashlights on the way up, it was quite early but still worth it as it is a great way to start the morning.
| Rating: | |
|---|---|
| Packages: | Diamond Head Sunrise Hike |
| Attended as: | Families |
| Posted on: | 2025/03/19 |
| Activity Date: | 2025/02/13 |
Reviewed by: Traveler
We met the bus at 5 AM and we’re first on the walking hike! Got to the top with plenty of time and unbelievable photos to share.
go early!
| Rating: | |
|---|---|
| Packages: | Diamond Head Sunrise Hike |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/03/04 |
| Activity Date: | 2025/03/02 |
Reviewed by: Kara
really loved this hike, considerably easy while very immersive and out of the waikiki hustle and bustle!
| Rating: | |
|---|---|
| Packages: | Manoa Valley Hike |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/02/15 |
| Activity Date: | 2025/01/03 |
Reviewed by: Kara
We had a large group, and this was easiest way for us to not have to figure out reservation. Just perfect time for hiking as well!
| Rating: | |
|---|---|
| Packages: | Diamond Head Crater Trail Hike |
| Attended as: | Families |
| Posted on: | 2025/02/15 |
| Activity Date: | 2025/01/12 |
Tips and suggestions
Reply from activity provider
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Aloha!
Thank you very much for participating in our tour. We sincerely appreciate your valuable feedback.
We apologize for not meeting your expectations during your experience and for any dissatisfaction you may have encountered.
We take your comments regarding the burden on the guide and the inconvenience to customers regarding the English and Japanese guidance seriously. We will use this feedback to review our future tour content.
We also acknowledge your expectations regarding surfing on the North Shore. Depending on the tour content and timing, what you can see may vary, but we will strive to improve and meet your wishes in the future.
Regarding your comments about tips, please note that tipping drivers and guides is a way for customers to express their gratitude and is not mandatory. We fully leave this decision to you, so please rest assured.
We take your feedback seriously and will do our utmost to improve our services to provide better tours.
Thank you once again for your valuable feedback.
Aloha!
この度は、弊社のツアーにご参加いただき、誠にありがとうございました。貴重なご意見をお聞かせいただき、心より感謝申し上げます。
今回のご体験がご期待に沿えず、ご不満な点がございましたこと、大変申し訳ございません。
英語と日本語でのガイドについて、ガイドの負担とお客様へのご不便についてのご指摘、真摯に受け止めさせていただきます。 今後のツアー内容の見直しにおいて、参考にさせていただきます。
ノースショアでのサーフィンに関するご期待についても承知いたしました。ツアーの内容や時期によってご覧いただけるものが異なる場合がございますが、お客様のご希望に沿えるよう、今後の改善に努めてまいります。
また、チップについてのご意見ですが、弊社ではドライバーやガイドへのチップは、お客様の感謝の気持ちを表すものであり、義務ではございません。 お客様のご判断に全面的にお任せしておりますので、ご安心ください。
この度いただいたご意見を真摯に受け止め、より良いツアーを提供できるよう、サービスの改善に全力を尽くしてまいります。
この度は貴重なご意見をいただき、誠にありがとうございました。