Reviewed by: リーフ
It was a solo trip. This was my first time using it, but it was easy to understand and I didn't get lost at all. It was very comfortable. I would like to use it again.
ひとり旅でした。今回、初めて利用しましたが、分かりやすくて迷うこともありませんでした。非常に快適でした。また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/29 |
Reviewed by: tomot
It was smooth and on time!
We passed through various hotels and arrived at the airport on time.
The driver was friendly and nice.
時間通りにスムーズでした!
いろんなホテルも経由して、時間通りに空港まで、いけました。
運転主さんも気さくで良かった。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/20 |
| Activity Date: | 2023/12/28 |
Reviewed by: あさやん1206
The shared shuttle bus had a luggage rack inside. At the airport, the driver loaded the bags for us, but at the hotel, we had to unload them ourselves. With H◯S, customers are not required to unload their bags, so I was very disappointed this time.
混乗の乗り合いバスで、荷物置き場が中の棚になってるタイプの車。
空港ではドライバーが積んでくれたが、ホテルでは自分で降ろさせられた。
H◯Sならお客様には降ろさせないので、今回はとてもガッカリした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/17 |
| Activity Date: | 2024/01/15 |
Reviewed by: Tommy
I will write about something very disappointing that cannot be overlooked.
This concerns the airport transfer from the hotel.
For future reference, I would like to clarify whether "VeLTRA" is at fault or if the local operator "Roberts Hawaii" is to blame.
The situation made me suspect a lapse in arrangements. I would like to continue using VeLTRA, so I am sharing the following experience.
1. Change of pickup location
- The operating company should have known about this at the time of booking or at least two weeks in advance.
- If there was a possibility of changing the pickup location, it would have been disappointing to not be able to book with a company that guarantees the original pickup location.
- I can't help but wonder if this is a company that only accepts bookings and informs customers later.
2. Incorrect meeting time when notified of the change in pickup location
- I received a message from VeLTRA the night before, but it would have been critical if I had not been able to get in touch.
3. The pickup vehicle was one hour late
- I had to stand on the sidewalk for an hour waiting.
- They said it was due to traffic, but I had just returned a rental car and checked the usual road conditions at the time of pickup, which were normal, yet the vehicle was still an hour late.
- There was a possibility of missing my flight. Fortunately, I happened to talk to another driver from the operating company, who contacted them via radio. For reasons unknown, I was able to get into that driver's vehicle, but it was terrifying to think about what would have happened if I hadn't been able to.
4. No communication regarding the delay of the pickup vehicle
- After waiting for ten minutes without the vehicle arriving, I called the local contact, and they said it would arrive in five minutes. However, even after five minutes, the vehicle still did not arrive.
- After another ten minutes, I called again, and they said they would check and call me back. However, there was no communication even after an hour.
がっかりでは済まされない非常に残念な事を書きます。
本件は、ホテルから空港の送迎に関しての事です。
今後のために 「VeLTRA」 が悪いのか
現地催行会社の「ロバーツハワイ」が悪いのか
ハッキリさせて欲しいと考えます。
手配漏れを疑いたくなるような状態でした。
これまで通り、今後もVeLTRAを利用したいため以下の体験談を書きます。
1.迎え場所の変更
・催行会社は、予約した時点、または2週間前には
分っていたはず。
・迎え場所が変更になる可能性があるなら
迎え場所が変更にならない催行会社を事前に探して
予約できたため残念。
※予約だけ受け付けて、後で知らせればよい程度の
レベルの催行会社なのでは?と疑いたくなる。
2.迎え場所の変更時連絡があった歳、集合時刻の間違い
前日夜にVeLTRAから連絡があったが
もし連絡が取り合えなかったら致命的。
3.迎え車が遅刻 1時間
・歩道での集合のため、立ちっぱなしで1時間。
・渋滞のためと言っていたが、当方、直前にレンタカーを
返却しているため集合時刻時点では、普段通りの
道路状況を確認していたのにも関わらず1時間遅れ。
・フライトに間に合わない可能性もあった
何故なら、たまたま催行会社の別の車のドライバーと
会話できて、催行会社に無線連絡してくれて
理由は不明だが、急遽、そのドライバーの車に乗れたが
その車に乗れなかったらと思うと恐ろしい。
4.迎え車の遅刻に対して一切の連絡なし
・10分たっても迎えの車が来ないため、こちらから
現地連絡先へ電話したところ、5分で到着するとの由
結果5分経過しても迎えの車は来なかった。
・更に10分経過後、再度、こちらから電話した所
確認して折り返すとの由
結果、1時間たっても一切の連絡なし。
| Rating: | |
|---|---|
| Packages: | 【貸切】ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2024/01/17 |
| Activity Date: | 2024/01/15 |
Reviewed by: quon3176
I arrived in Honolulu around 10 PM, but it took me about an hour to find my meeting point because I arrived at a different gate. I wish they had informed me about the arrival gate for my flight.
ホノルル到着が22時くらいだったんですが
待ち合わせ場所と違う到着口で探すのに1時間くらいかかり苦労しました。
到着便の到着口も把握していてほしかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2024/01/13 |
| Activity Date: | 2023/12/23 |
Reviewed by: チャッピー1006
The drivers and guides were efficient and pleasant. I was glad to arrive at the hotel smoothly. There were many suitcases placed in the luggage area of the vehicle, but there was one suitcase that was placed unsteadily on the upper shelf, which made me a bit worried it might fall during the turns, but it was fine.
ドライバーの方も案内の方々もテキパキとお仕事されていて、感じも良かったです。スムーズにホテルに辿り着く事ができて良かったです。車内の荷物置き場にスーツケースがたくさん置かれていましたが、上段に不安定に置かれたスーツケースが1点あり、カーブの場面で落ちないか、やや心配になりましたが、大丈夫でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/13 |
| Activity Date: | 2024/01/11 |
Reviewed by: ken
I stayed at Hilton Village. The bus to Hilton arrives on time. I think it's a good deal since taxis pick up from the same location and are cheaper.
ヒルトンビレッジに泊まってました。
ヒルトンのバス停まで時間通りに来てくれます。
タクシーでも同じ場所でピックアップなのでお安い分得だと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2024/01/10 |
| Activity Date: | 2023/10/03 |
Reviewed by: ken
I went to the bus counter at the airport. The buses come frequently, so I was able to board one without much waiting and head to the hotel. It stops at other hotels as well, but you can get on quickly, so considering the price, I think it's a good deal.
空港についてバスのカウンターまで行きました。
バスは頻繁に来てるのでほとんど待たずにバスに乗れホテルまで。
他のホテルにも止まるけどすぐ乗れるので値段も考えるとお得だと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/10 |
| Activity Date: | 2023/09/28 |
Reviewed by: ばるたん
I used the service for the first time.
Even after getting off at the airport, there was a vibrant (in a good way, tropical ☺️) guide holding a sign to welcome me, so I was able to board the shuttle bus without getting lost.
The bus windows were large, allowing me to enjoy the scenery on the way to the hotel.
I would like to use this service again if I have the opportunity.
初めて利用させて頂きました。
空港から降りても派手な(良い意味で南国的な☺️)
案内の方が看板を持って迎えて頂けたので
迷う事なく送迎バスに乗る事が出来ました。
バスの窓も大きかったのでホテルへ向かうまで車窓の景色を楽しむことが出来ました。
また、機会があれば利用させて頂きたいと
思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/10 |
| Activity Date: | 2023/12/11 |
Reviewed by: さと
There was a reception counter right in front of the baggage claim, and they guided us to the boarding area, so we were able to move smoothly.
手荷物受取りの目の前に受付カウンターがあり、乗車待機場所まで案内(引率)してくれたので、スムーズに移動できました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/09 |
| Activity Date: | 2023/12/18 |
Reviewed by: ハワイアロハ
This time, I used this service because my usual transportation was unavailable. Although it was a busy season, I was smoothly guided by the staff to the pickup location without any confusion after leaving the airport. There was a bit of a wait, but it wasn't bothersome, and I would like to use this service again next time.
今回いつも利用している送迎が取れなかったためこちらを利用させていただきました。繁忙期でしたが迷うことなくスムーズに空港でてから担当の方に案内されピックアップ場所まで移動できました。多少待ち時間はありましたが気になるほどではなくまた次回も利用させていただきたいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/08 |
| Activity Date: | 2023/12/29 |
Reviewed by: えとうぷ
I sometimes use HIS, but I have mostly relied on this service for early morning flights on my return. Although Japanese is not spoken, I can use it without much English. The drivers are very kind and carry heavy luggage to the trunk without a hint of displeasure. The temperature inside the car was comfortable, and local radio played Hawaiian music, allowing me to feel the essence of Hawaii until the very end. I am very grateful for that. I will definitely use this service again!
HISを使うこともあるのですが、帰りは早朝の便に対応してくださるこちらでほとんどお世話になっています。
日本語は通じないのですが英語を使うことがほとんどなく利用できます。
ドライバーの方はとても親切で重たいトランクも嫌な顔ひとつせず荷台に運んでくださいます。
車内の温度も適温でしたし、地元のラジオが流れていたのでハワイアンミュージックを聴きながら最後の最後までハワイを感じながら帰ることができてとっても感謝です。
また必ず利用させていただきます!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2024/01/08 |
| Activity Date: | 2024/01/05 |
Reviewed by: どらえ
I always use HIS, so the counter was a bit hard to find, and I had to ask someone from another company to figure it out. The boarding area was also a little far away and somewhat confusing, but at this price, it's totally okay. I've memorized it, so I will use it again.
いつもHISを利用していているので、少しカウンターがわかりづらく他社の人に聞いて判明。乗り場も少し離れた所でちょっと分かりずらかったのですが、このお値段なら全然オッケー。覚えたのでまた使わせていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/06 |
| Activity Date: | 2023/12/12 |
Reviewed by: samsam
The bus was so large that we couldn't reach the entrance of the Kahala Hotel and were dropped off before that. The bellboy didn't come right away, so we had to pull our heavy trunks up the hill and walk to the hotel. It was disappointing, especially since it was the Kahala Hotel.
バスが大きいためかカハラホテルのエントランスまで行けず、手前で降ろされました。ベルボーイもすぐ来なくて重いトランクを登り坂を引っ張っていき、歩いてホテル到着。せっかくのカハラホテルなのに残念でした。
Thank you for your comment. The Kahala Hotel has regulations regarding vehicle access. We have requested Beltora to provide an explanation. This time, we will refund the transportation fee for both of you through Beltora. We look forward to your next visit. Roberts Hawaii
お客様、コメントをありがとうございました。カハラホテルは車両侵入の規則があります。ベルトラ様にお願いをして説明の表記をお願いしました。今回はお二人分の送迎代をベルトラ様経由で返金させていただきます。またのご利用をお待ち申し上げております。ロバーツハワイ
| Rating: | |
|---|---|
| Packages: | 空港→ザ・カハラ・ホテル&リゾート |
| Attended as: | Couples |
| Posted on: | 2024/01/06 |
| Activity Date: | 2024/01/04 |
Reviewed by: プリン
Upon arrival, it was easy to identify the driver as they were holding a sign. When I approached them, they confirmed my name and provided smooth assistance. As for the driving, it seemed a bit slow... I was worried about making it to the tour I had planned for the arrival day, but I just barely made it in time.
到着後、プラカードを持っていたので分かりやすかったです。こちらから声をかけると、名前を確認してもらいスムーズに対応してくれました。
安全運転なのか、、?少しゆっくりめ運転で到着日に行こうと思っていたツアーがギリギリでなんとか間に合いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/06 |
| Activity Date: | 2024/01/04 |
Reviewed by: リーフ
It was a solo trip, but the meeting place and other details were very clear according to the email instructions, so I felt safe using the service. Previously, I had to pay tips separately when using other companies' transfers, but it was great that this service included tips. I will use it again next time.
ひとり旅でしたが、集合場所などメールの案内の通りで、非常に分かりやすく安心して利用出来ました。
今まで他社の送迎を使って料金と別にチップが必要だったけど、こちらはチップ込みなのもすごく良かったです。
また次回も利用します。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2024/01/05 |
| Activity Date: | 2024/01/03 |
Reviewed by: ゆの
I was told the hotel name by the receptionist before getting on. However, since the driver doesn't mention the hotel name, you might not realize it if you don't remember the general location of the hotel. Other than that, there were no troubles, and I was taken smoothly. The seats were spacious and comfortable.
受付の方にホテル名を言われて乗り込む形でした。しかしドライバーがホテルの名前までは、言わないので、ホテルの大体の場所を覚えておかなければ気付かないかもしれません。
あとはトラブルもなく、スムーズに送ってもらいました。広めの座席で快適でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2024/01/03 |
| Activity Date: | 2024/01/01 |
Reviewed by: ラビットイヤー
The airport exit greeting was easy to understand, allowing for a stress-free boarding experience. There was no waiting from the greeting to departure, making it efficient in both time and cost.
空港出口の出迎えが分かりやすくストレスなく乗車出来た。出迎えから出発まで待たされることなく、タイパもコスパも良い。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2024/01/02 |
| Activity Date: | 2023/12/31 |
Reviewed by: nuts
I requested a shuttle to a not very famous hotel in Waikiki (I entered the hotel name correctly), but I was dropped off at a different hotel with a similar name. It took me 30 minutes to walk from that hotel to my actual hotel, and it was impossible to walk while carrying my suitcase, so I ended up having to call an Uber. Please be careful when using this service.
あまり有名ではないワイキキのホテルに送迎をお願いしたところ(ホテル名は正しく入力しました)、名前が似た違うホテルで降ろされてしまいました。
そのホテルから宿泊先のホテルまで歩いて30分もかり、スーツケースを持ちながら歩くのは不可能な為、ウーバーを呼ぶ羽目になりました。
利用する際はお気をつけください。
Thank you for your comment. The driver will be strictly cautioned. We apologize for the inconvenience caused. We will process a refund for the airport shuttle fee through Veltra, so please check it. Thank you for your understanding.
お客様、コメントをありがとうございます。ドライバーは厳重に注意されます。ご迷惑をおかけしましたこと、お詫び申し上げます。ベルトラ経由で空港シャトル代金の返金をさせていただきますので、ご確認くださいませ。よろしくお願いいたします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2024/01/01 |
| Activity Date: | 2023/12/30 |
Reviewed by: わちりん
On the arrival date, I used another bus, but since it was closed on the return date, I used this service for the first time. I was relieved that we arrived almost on time. Since I was flying with Delta Airlines, most of the other passengers were returning to the mainland, which allowed me to enjoy the foreign atmosphere until the end. The driver spoke only in English, but he was very kind and accommodating. I would like to consider this service for my next trip's transportation.
到着日は他のバスを利用しましたが、帰国日は休業だったため、こちらを初めて利用させていただきました。ほぼ時間通りに到着したので安心しました。デルタ航空利用だったので時間的に他の乗客は本土へ帰る方々で 最後まで異国感を味わう事もでき楽しめました。ドライバーさんの会話は英語のみでしたがとても親切な対応をして頂きました。次回の旅行の送迎の候補に入れたいと思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2024/01/01 |
| Activity Date: | 2023/12/29 |
Reviewed by: nonom
After arriving, we made a detour for about an hour, and when we reached the departure point, it seemed like they were waiting for us. Since we had informed them of our arrival flight, they must have been coordinating the transportation.
到着後、1時間ほど寄り道をしてから出発場所に着いたところ、私たちの到着を待っていたようでした。到着便を伝えてあったのだから、配車の調整をしていたのでしょうか。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2023/12/31 |
| Activity Date: | 2023/12/06 |
Reviewed by: たけちゃん
How do I get from the airport in Honolulu to the hotel? If I could speak English fluently, I might be able to grab a taxi, but I made a reservation before leaving Japan, so I went straight to the hotel when I arrived. The pickup area was a bit hard to find, but it was okay overall.
ホノルルの空港に着いたら、どうやってホテル間で移動するのか?
英語が流暢に話せたら、タクシーを掴まえて乗れるかもしれないが、日本出国する前に予約して、着いたらそのままホテルへ、ちょっと乗り場が分かり難かったけど、まぁまぁでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2023/12/31 |
| Activity Date: | 2023/12/07 |
Reviewed by: りょう
I was able to travel comfortably between the airport and the Waikiki area! Thank you very much! The staff's service was also excellent!
気持ち良く、空港とワイキキエリアを往き来出来ました!ありがとうございました~!スタッフさんの対応も非常に良かったです!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2023/12/30 |
| Activity Date: | 2023/12/06 |
Reviewed by: jijipapa
It's been four years since I last used the service, but the response was just as good as before. I would like to use it again next time. Thank you in advance for that.
4年ぶりの利用ですが、以前と変わらない対応でした。次回も利用したいと思っています。その時はよろしくお願いします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2023/12/26 |
| Activity Date: | 2023/12/22 |
Reviewed by: 俊太郎
I heard there would be traffic restrictions due to the motorcycle parade that day, so I was worried, but I was picked up with only a slight delay from the schedule, and after that, I was smoothly taken to the airport.
当日バイクパレードのため交通封鎖があると聞き心配してましたが、予定より少しの遅れでピックアップ 後はスムーズに空港迄送ってもらえました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2023/12/24 |
| Activity Date: | 2023/12/03 |
Reviewed by: chica
I used HIS for the airport transfer to the hotel, but it was a bit far from the hotel, so I arranged for Mr. Roberts for the return trip. However, on the day of the pickup, Kalakaua Avenue was closed, so I ended up moving with my suitcase to Kuhio Avenue, but they picked me up on time.
空港からホテルはHISを利用しましたがホテルから少し離れている所で
pickupなので帰りはロバーツさんにしました。
しかし当日カラカウア通りがcloseのため結局スーツケース連れてクヒオ通りまで移動しましたが時間通りpickupしていただきました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2023/12/24 |
| Activity Date: | 2023/12/03 |
Reviewed by: moi
I use this service every time. It's convenient because you can board even without a reservation upon arrival. However, depending on the exit, the counter can be quite far, so I got a bit lost the first time.
I made a reservation for the return trip from the location, and they responded quickly to my questions, which made me feel at ease.
For the return, there are no specific instructions, so you need to check the terminal number yourself in advance.
They provide a very smooth transfer every time, so I can't imagine using anywhere else!
毎回利用しています。到着時は予約がなくても乗れるので、便利です。ただ、出口によってはカウンターまで離れているので、初めての時は迷ってしまいました。
帰りは現地から予約しましたが、質問にもすぐ返信下さり、安心して利用できました。
帰りは、特に案内がないので自分でターミナル番号を調べておく必要があります。
毎回とてもスムーズに送迎してくださるので、ここ以外には考えられません!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2023/12/22 |
| Activity Date: | 2023/12/20 |
Reviewed by: じじばば
The shuttle bus from the airport to the hotel stopped in front of the escalator at Hokulani Waikiki, which made me happy.
空港からホテルまでのシャトルバスだが、ホクラニ ワイキキのエスカレーター前に止まってくれて、嬉しかった。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2023/12/16 |
| Activity Date: | 2023/11/20 |
Reviewed by: 匿名係長
I wasn't confident about booking a taxi, so I reserved this bus instead. However, due to the high number of reservations during the Honolulu Marathon period, I ended up waiting nearly an hour at the pickup point, and ultimately arrived at the hotel three hours after landing. I was tired of waiting and felt it was a waste of time. I also used the hotel-to-airport bus on the return trip, and as expected, it was late. When I asked locals, they said that a taxi is cheaper and faster. I'll do that next time.
タクシー予約に自信がなかったのでこのバスを予約した。しかし、ホノルルマラソン時期で予約者が多かったせいか乗り場で1時間近く待たされ、結局ホテル到着は着陸から3時間後。待つのに疲れたし、時間がもったいない。帰路のホテル→空港バスも利用したが、案の定遅刻。現地の人に聞くと、タクシーの方が安くて早いと言われた。次からはそうする。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2023/12/16 |
| Activity Date: | 2023/12/08 |
Reviewed by: じょるの
The pickup time at the hotel was 10 minutes late. It might be normal in Hawaii, but I couldn't help but feel anxious about possibly missing my return flight. I'm glad I made it in time. The color of the bus was different from the photos; it was a dark green. There were also foreigners returning to their home countries on board. Since they drop passengers off by airline, it's necessary to inform them of your airline before getting on.
ホテルへのお迎え時間に10分遅れてきた。ハワイだと当然かもしれないが、帰りの飛行機に間に合わないかもという不安もよぎった。間に合ってよかった。写真と実際のバスの色は異なり、濃い緑だった。各国に帰る外国人も同乗する。航空会社別に下ろすので、乗る前に航空会社を伝えることが必要。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2023/12/16 |
| Activity Date: | 2023/12/11 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
We sincerely apologize for the inconvenience caused. Upon confirming with the local operating company, it was found that the reason for the issue was that the operating company did not inform the company they contracted for private transfers about the change in the pickup location due to the parade. The manager of the operating company has reported that the responsible person will be given a strict warning.
We have sent additional details via email, and we would appreciate it if you could check that.
To prevent similar inconveniences in the future, we will strive to improve our services in collaboration with the local operating company. Thank you for your understanding.
VELTRA
この度はご迷惑をおかけしまして誠に申し訳ございませんでした。
現地催行会社に確認をたしましたところ、原因はパレードにてピックアップ場所が変更になっている旨を、催行会社側がプライベート送迎を委託している会社に連絡していなかったことと判明致しました。
担当者には催行会社マネージャーより厳重に注意をするとの報告がございました。
詳細につきましては別途メールにてご連絡いたしましたのでご確認いただけますと幸いです。
今後同様のご迷惑をおかけしないためにも、現地催行会社とサービスの向上に努めてまいります。
何卒よろしくお願いします。
VELTRA