Reviewed by: Yochansan
The pickup was on time and I was comfortably taken to the airport. The driving was careful and pleasant. I would like to use this service again.
ピックアップの時間に正確で快適に空港まで送っていただきました。運転も丁寧でしたし快適でした。また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/21 |
| Activity Date: | 2017/07/17 |
Reviewed by: toto
I used the service for both going and returning from the hotel to the airport. The shuttle arrived 5 minutes before the scheduled pickup time of 7:00 AM. I was at the meeting point 10 minutes early, so I was picked up right away and we departed! It was a comfortable journey. I would like to use it again!
行きも利用し、帰りのホテル→空港も利用しました。
早朝(7:00)のピックアップ時間だったのですが、5分前にはシャトルが到着。
10分前には集合茶所にいたので、即ピックアップしてもらい、出発!
快適な移動でした。また利用したいです!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/20 |
| Activity Date: | 2017/07/14 |
Reviewed by: toto
I used it from the airport to the hotel. After arriving, there was almost no waiting time before departure. It was very smooth and comfortable. The female driver provided a tour guide in English. I would like to use it again.
空港→ホテルで利用しました。到着後、ほとんど待ち時間もなく出発。
とてもスムーズで快適でした。
ドライバーの女性の、英語での観光案内付きでした^^
また利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/20 |
| Activity Date: | 2017/07/11 |
Reviewed by: ハワイノトリコ
I was worried about the language barrier, but I decided to go with this option since the infant fee barely applied. Surprisingly, they were on time (actually, even a bit early, just like in Japan!) and the driver was kind, which was great. There were only six of us on the bus. The price was reasonable, so I would like to use this service again.
日本語が通じず心配でしたが、乳幼児料金がギリギリかからないのでこちらに決めました。
意外にも時間どおりで(むしろ十分前でまるで日本みたい!)ドライバーさんも親切でよかったです。
バスも私たち6人だけでした。
価格も手頃なのでまた利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/07/18 |
| Activity Date: | 2017/07/13 |
Reviewed by: ドラゴン・パパ
The return bus was not the usual white vehicle like the escort car, but a nice-looking one, and it was great that the driver could speak Japanese.
帰りのバスはいつもの護送車のような白い車体でなくキレイな車体で、運転手さんも日本語が話せて良かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/18 |
| Activity Date: | 2017/07/15 |
Reviewed by: Hanaé
I used this service separately from the family tour pack I was on. At the airport, I was assisted by a Japanese person, which made my transfer to Waikiki worry-free. The driver was also kind, and there were no issues. I had been using another shuttle bus, but I think I will choose this one next time!
ツアーパック参加の家族とは別に個人手配だったので利用しました。
空港では日本人の方に対応して案内してもらえて不安なくワイキキに移動できました。
ドライバーさんも親切で問題なかったです。別のシャトルバスを利用してましたが、今度からこちらにしようと思いました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/17 |
| Activity Date: | 2017/07/09 |
Reviewed by: ハル☆
I used it on the Big Island as well, and I used it on Oahu too☆ They came to pick me up at the luggage pickup location! I would like to use it again if I have the chance!
ハワイ島でも利用しましたが、オアフ島でも利用☆荷物をピックアップする場所まで迎えに来てくれました!また機会があれば利用したいと思います!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/07/17 |
| Activity Date: | 2017/07/12 |
Reviewed by: suguru
After arriving, I was told to go to the Roberts Hawaii counter, but there wasn't a specific counter. When I asked the staff around the airport, I received advice to look for someone wearing a yellow shirt, and I was able to easily find a Roberts staff member afterward. However, I thought that if someone isn't used to speaking English, they might feel a bit anxious. Other than that, I was satisfied with the service.
到着後、ロバーツハワイのカウンターまで来てくれ、という話でしたが、特にカウンターはなく、空港の周りのスタッフに聞いたら、黄色いシャツを着ている人を探せばいい、といったアドバイスを受け、その後あっさりロバーツのスタッフを見つけることができました。ただ、英語に慣れてないないと不安に感じるかもしれないなーと思いました。その他の対応などは満足でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/07/16 |
| Activity Date: | 2017/06/25 |
Reviewed by: kiki
I arrived nearly an hour late due to a flight delay. When I went to the reception counter and gave my name, for some reason, I was marked as already checked in. Then, when they placed the shell lei around my neck, it hit my face, but it seemed like they didn't notice. I felt a bit sad, as it seemed like I wasn't being welcomed.
飛行機の遅延で予定よりも一時間近く遅れて到着しました。
受付カウンターに言って名前を伝えると、なぜか私は手続き済みになっていました。
そして貝のレイをかけられる時に顔にバチッとぶつかりましたが、気付いていないようでした。
何だか歓迎されていないようで悲しかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/15 |
| Activity Date: | 2017/07/12 |
Reviewed by: ドラゴン・パパ
I use this service every time I travel to Oahu. Even when my flight from Japan arrives late, there are plenty of options available, so it's very convenient to get on quickly. I'm also requesting it for my return trip this time!
オアフ島旅行の際には毎回利用させていただいています。
日本からのエア到着が遅れた時にでも、けっこう便数も多いので直ぐに乗れてとても便利です。
今回も帰りもお願いしています!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/07/14 |
| Activity Date: | 2017/07/11 |
Reviewed by: わいきき
There were indeed five hotels on the tour, but the pickup time was too early (I should have canceled when the time was confirmed), and I ended up with too much time at the airport. I wish there had been a bit more consideration.
確かに回るホテルは5箇所ではあったが、ピックアップの時間があまりにも早く(時間が決定した時点でキャンセルすれば良かったのですが)、空港で時間を持て余してしまった。
もう少し考慮してほしかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/14 |
| Activity Date: | 2017/06/18 |
Reviewed by: まーみー
They arrived at the hotel on time. The passengers were half Japanese and half foreigners. We arrived at Honolulu Airport without any issues. I would like to use this service again.
時間通りにホテルに来てくれました。
乗客は日本人と外人が半々でした。何も問題なくホノルル空港に着きました。また利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/07/13 |
| Activity Date: | 2017/07/10 |
Reviewed by: Charlie'smam
I wasn't expecting much since I had a terrible experience last year, but it was reassuring to see them waiting with a sign. I appreciated their consideration for the slow car. Since the prices are the same everywhere, I think I'll ask for their service again next year.
去年散々な思いをしたから期待していなかったが、サインをもって待っててくれてまず安心。車が遅いことなど気を遣ってくれてよかった。
値段はどこも変わらないから、来年も期待してお願いしようと思う。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/07/13 |
| Activity Date: | 2017/07/04 |
Reviewed by: ココナ
I used this service for my round trip. When I arrived in Honolulu and was feeling lost, someone kindly approached me, which was really helpful.
On the way back, I was waiting in the hotel lobby, and before I knew it, the bus had already left. I thought I needed to wait at the hotel entrance. It made me realize that things are indeed different from Japan.
往復こちらを利用しました
ホノルル到着して迷っていると声をかけていただき本当に助かりました
帰りはホテルのロビーで待っていたので、分からないうちにバスは行ってしまいました
ホテルの入り口(玄関)で待たなければいけないと思いました
やはり日本とは違うなって思いました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/12 |
| Activity Date: | 2017/07/08 |
Reviewed by: aloha
I had to wait a little because they were sorting by hotel destination, but I was able to use the service without any issues. I received a shell lei at the airport.
ホテルの行先ごとに、振り分けをしているので、少し待ちましたが、問題なく利用させて頂きました。空港でシェルレイをもらいました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2017/07/12 |
| Activity Date: | 2017/05/04 |
Reviewed by: aloha
They picked me up at the hotel on time. I was able to use the service without any issues. The car was clean and comfortable.
時間通り、ホテルでピックアップしてくれました。問題なく利用させて頂きました。車内もきれいで快適でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/07/12 |
| Activity Date: | 2017/05/09 |
Reviewed by: charlie
The outbound trip was a bit chaotic due to the driver's mistakes, but the return trip was comfortable and without issues. Since the destination was the airport, there shouldn't have been any mistakes. In the case of the outbound trip, the hotels were different for each passenger, which likely caused confusion for the driver.
往路は、ドライバーのミスもあり、バタバタしましたが、復路に関しては問題なく快適に利用させていただきました。目的地が空港なので、ミスのしようもないはずですけどね。往路の場合は利用者ごとに送るホテルが別のため、ドライバーが混乱したのでしょうね。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/10 |
| Activity Date: | 2017/07/06 |
Reviewed by: えみちぃ
It was a bit confusing at the airport exit and we had to wait, but after resolving an issue where a fellow passenger forgot their luggage and I handed it to them, the driver seemed to think I understood English. He drove while providing guidance in English between Waikiki and Kahala. My first impression of Hawaii improved greatly!
空港出口でわかりづらかった&待ったのですが、相乗り客のお荷物忘れに気づいて渡してあげたりしたトラブルを解決した後は、英語がわかるお客様と思ってくれたのか、運転手さんがワイキキ~カハラ間を英語で案内しながら運転してくれました。ハワイの第一印象がよくなりました!
| Rating: | |
|---|---|
| Packages: | 空港→ザ・カハラ・ホテル&リゾート |
| Attended as: | Couples |
| Posted on: | 2017/07/08 |
| Activity Date: | 2017/06/18 |
Reviewed by: mahina
I used the service without any particular issues. I felt reassured because there were Japanese staff members and people who could speak Japanese. However, it would have been helpful to be informed in advance via email or other means about the change in the drop-off location, depending on the hotel.
特に問題なく利用しました。
日本人スタッフや、日本語を話せる方がいたので、安心しました。
ただ、(ホテルによってですが)降車場が変更になっていたので、事前にメール等で教えていただけるとありがたかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/08 |
| Activity Date: | 2017/06/12 |
Reviewed by: charlie
Everything was going smoothly, but the driver mistakenly thought the hotel was different and took us on a hotel tour. Every time we stopped, he would call out a name, and when I told him it was wrong, he seemed dissatisfied and headed to the next hotel. We were called out for another hotel, but since it was obviously a different one, I said it was wrong again, and he left in a bad mood. We finally arrived about an hour after leaving the airport. It was incredibly frustrating to pass by the hotel we were supposed to get off at multiple times. I wish the driver would carefully check the instructions. For someone who is new, they might think this is normal, but for someone who knows the hotel's location and name well, it was an unpleasant experience.
全てが順調に進んでいたのに、ドライバーが、勝手に宿泊ホテルを勘違いして、ホテルめぐりをしてくれました。止まるたびに名前を呼ばれるのですが、違うと伝えると不満そうにしながら、次のホテルに向かいました。また、別のホテルについて呼ばれたのですが、当然別のホテルなので、違うというと、またまた不機嫌にしながら発車。ようやく到着したのは、空港から一時間ぐらい経っていました。降りるべきホテル前を何度も通過されるって、なんとも割り切れませんでした。ドライバーも指示書をしっかり確認してほしいものです。初めての方なら、そんなものかと思うでしょうが、ホテルの位置も名前も良く知っている者にとっては、いやな体験でした。
Thank you very much for using our shuttle service.
However, we sincerely apologize for not being able to provide a satisfactory service.
Upon checking with the local operating company about the situation on the day of your service, we learned that due to traffic, it took 40 minutes to enter Waikiki. We deeply regret that it took such a long time to reach your hotel after a long flight. We confirmed the customer list for the shuttle on that day and the actual route taken through GPS records, and it was operating based on the correct customer list. We are very sorry that the driver's response caused you to feel anxious. We have instructed the driver on duty that day to be more mindful of their actions and words to prevent such occurrences in the future.
We take your feedback seriously and, together with the operating company, will strive to improve our services further.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は送迎シャトルサービスをご利用いただき、誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認いたしましたところ、この日は渋滞のため、ワイキキに入るまでに40分かかっていたとのことでした。長いフライトでお疲れのところホテル到着まで長時間かかりましたこと心苦しく思います。当日のシャトルのお客様リストと実際にシャトルが走った道順をGPSの記録で確認しましたが、正しいお客様リストのもと走行しておりました。ドライバーの対応によりお客様を不安なお気持ちにさせてしまい大変申し訳ございませんでした。当日の担当ドライバーには今後このようなことがないよう言動には重々気を付けるよう指導させていただきました。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/07/08 |
| Activity Date: | 2017/06/29 |
Reviewed by: ひろこ
It was smooth without having to search from my side, thanks to the assistance at the luggage pickup. It was easy!
荷物のピクアップのところでお声がけいただき、こちらから探さがすことなくスムーズでした。楽チンでした!!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/07/06 |
| Activity Date: | 2017/07/02 |
Reviewed by: sakura
After leaving the airport, I was able to move smoothly to the hotel. Thanks to that, I had a great start. Thank you very much. The driver seems to be a big fan of "Marugame Seimen" and their "udon." (laughs)
空港出てから、ホテルまでスムーズに移動できました。
おかげさまで良いスタートが切れました。
有難うございました。
運転手さんは「丸亀製麺」の「う~どん」の大ファンらしいです。(笑)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/07/04 |
| Activity Date: | 2017/06/13 |
Reviewed by: marcy
The pickup arrived on time, and I was able to trust them with the driving. If I have the opportunity again, I would like to request their services.
迎えも時間通りに来てくれて、安心して運転を任せられました。
また機会があれば、お願いしたいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/07/04 |
| Activity Date: | 2017/06/28 |
Reviewed by: ソラチ
The meeting place is a bit vague, and I get nervous as the time approaches, but the driver comes to find you, so it's fine as long as you keep looking around. My return flight was with Hawaiian Airlines, but I was dropped off at the domestic entrance and managed to check in using the machine (which had Japanese language options). When I was dropping off my suitcase, I was told that the international flights are over there, and I finally realized that the international terminal is right next door. The check-in counters for international flights were extremely crowded, so I guess it worked out well. Since the international and domestic terminals are next to each other, I managed to get through.
集合場所がザックリで、時間近くになるとドキドキしますが、ドライバーさんが探しに来てくれるので、きょろきょろしていれば大丈夫です。
帰りがハワイアン航空でしたが、国内線の入口に降ろされて、なんとか自動機械(日本語あり)でチェックイン。スーツケースを預けるときに、インターナショナルはあっちだよ。と言われて、ようやく国際線は隣だと気づきました。国際線フロアのチェックインカウンターは大渋滞だったので、まぁよかったかなと。国際線と国内線は隣同士だったからなんとかなりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/03 |
| Activity Date: | 2017/06/30 |
Reviewed by: aaa
I arrived more than 30 minutes earlier than the scheduled time, so it's better to pack with some extra time. Also, there was something like rusty powder stuck to the bus seat, which got my luggage dirty. It's a good idea to check before sitting down.
予定時刻よりも30分以上も早く来たので、荷造りは余裕を持ってやった方が良いです。
それと、バスの座席に錆びた粉?のようなものが付着しており、荷物が汚れてしまいました。
座る時は確認した方が良いです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2017/07/02 |
| Activity Date: | 2017/06/27 |
Reviewed by: aaa
I was caught up in an unbelievable mistake where my reservation was not found on-site. I had the printed voucher with me, and the local staff apologized, saying, "If you have the voucher, there must be a reservation," so it was likely a mistake on the part of the Japanese staff.
The local team hurried to assist and followed up with conversations, but in the end, I was made to wait for over an hour under the scorching sun. It wasted my precious time, and it was truly an unacceptable mistake. There was no apology from the staff who made the mistake, and it was a really terrible way to start.
現地でまさかの予約が入っていない、ありえないミスに巻き込まれました。
こちらは印刷したバウチャーをきちんと持参しており、現地スタッフも「バウチャーがあるなら予約は間違いない」と謝罪していたので、恐らく日本スタッフのミスでしょう。
現地の方が慌てて対応してくれ、話をするなどフォローしてくれましたが、結局1時間以上も炎天下の下で待たされました。
貴重な時間を潰され、本当にありえないミスです。
ミスしたスタッフからの謝罪もなく、本当に最悪な気分でのスタートでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/07/02 |
| Activity Date: | 2017/06/23 |
Reviewed by: tomo
It was a transfer by a large bus. I think it was due to the increased number of people, but there were enough seats for everyone, so we could ride comfortably. They confirmed the airline we were using and took us to the gate, which made it a pleasant experience.
大型バスでの送迎でした。
人数が多くなった為だと思いますが、人数に対して十分な席数だったので、ゆったり乗れました。
利用する航空会社を確認され、そのゲートまで送迎して貰えるので、快適でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/02 |
| Activity Date: | 2017/06/04 |
Reviewed by: tomo
I was a bit lost trying to find the shuttle pick-up area after arriving at the airport, but when I asked the airport staff, they quickly helped me. If I had asked from the beginning, I think I could have saved time and arrived without any trouble. While waiting for the shuttle, the airport staff were engaging and made interesting conversation, so I was able to wait without getting bored.
空港到着後のシャトル乗り場が分からず、少し迷いましたが、空港の方に確認すると直ぐに教えてくれました。
最初から聞けば、時間の無駄が無くたどり着けると思います。
シャトルを待つ間も空港待機スタッフが、面白く話をされてて、退屈せずに待ち事が出来ました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/02 |
| Activity Date: | 2017/06/01 |
Reviewed by: 千羽鶴
There were no particular issues with the pickup, and I was able to travel comfortably back and forth.
Outbound: At the airport, the staff came to pick me up at the agreed location holding an iPad with my name on it. The bus was a little late, I think?
I was almost taken to the wrong Aston Beach Hotel, but when I communicated that, they confirmed the pickup location for the return and delivered me properly.
Thank you! Mahalo!
お迎えにも特に問題はなく、快適に往復できました。
往路:空港でのお迎えは、スタッフが名前いりのipadを持って約束通りのところに迎えに来てくれました。ちょっとバスが来るのが遅かったかな?
Aston Beach Hotel と Aston Beach Hotel を間違えて連れて行かれそうになりましたが、伝えたら、帰りのpickup場所を確認してくれて、きちんと届けてくれました。
ありがとう!Mahalo!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2017/07/01 |
| Activity Date: | 2017/06/09 |
Reviewed by: よこぽこ
Last time, I used this service during my trip over Golden Week when I couldn't book a tour, and I thought it was not bad. So, I used it again this time when returning home. The pickup time was on time, and they handled the loading and unloading of luggage properly. Also, the fact that they don't go around multiple hotels is appealing.
前回はGW中の旅行でツアーが取れずに利用し、悪くないなとまた今回も帰国時に利用しました。 お迎えの時間もオンタイムで荷物の積み下ろしもきちんとしている。 また、あまり複数のホテルを回らないのも魅力です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/01 |
| Activity Date: | 2017/06/09 |
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Reply from activity provider
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Thank you for your valuable feedback. We will continue to enhance our employee training and strive to improve our services. We sincerely look forward to your next visit. Express Shuttle Team
貴重なご意見をありがとうございました。今後とも社員教育を積み重ね、よりよいサービス向上に努めてまいります。
お客様のまたのご利用を心よりおまちもうしあげます。エクスプレスシャトル担当者